The Gonville Hotel

Room and bathroom were decent sized and we’re decently clean.

Beds were lumpy and not comfortable. Staff were very rude to us when we arrived. One staff member asked us “Is there something we can help you with?” With an attitude as if we were in the wrong place and didn’t belong there. When we told him we were there to check in he said “Oh” again with the attitude of we were not welcome. They said there was onsite parking but they didn’t have enough spaces for guest staying. Many spots were taken by bar and restaurant customers. We asked where else we could park and the lady at reception had no idea or suggestions. When we went back to our car(less than 10 minutes after parking) we had a parking ticket for £35 which was very frustrating We found a parking garage one building over which was 1/3 of the price the hotel charges. Every other hotel we stayed at during our 2 week vacation in UK the hotels told us where to park and gave us vouchers for discounted parking. Every hotel we stayed in that had a pub/restaurant we ate at and spent several 100£ but due to the staffs attitude and unwillingness to help us. It’s hard to believe they don’t know there is a parking garage two doors down from the hotel. I get it they want to make money by charging for parking onsite but if they don’t have enough spaces they should refer customers to another site. They put us on the first floor and it was above the pub which was very loud.