Hilton Cambridge City Centre

The restaurant was very disappointing. The bedroom looked onto a wall, and so was rather dark. It was also not possible to open the window.

the restaurant, The menu was poor and quality of what was served was most disappointing. Some of the food tasted as if it had been re-heated.

Staff were unhelpful and misleading

I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.

The helpfulness of the staff at Reception was very high. I have an accident with my glasses and needed selotape and a pair of scissors. This was produced very quickly. Directions to a local restaurant was also quickly provided together with a large scale map.

Quality of the breakfast can be better.

Pleasant, helpful staff

Slowish service in the restaurant

Very friendly staff

Carpets require cleaning in the room. General decor needs refreshing, looks tired and slightly grubby.

Proximity to the event I was going to.

Staff not great or particularily welcoming.