DAMAC Maison Cour Jardin

- Phenomenal staff - Well equipped kitchen - Washing machine - Clean - Thoughtful sliced fruit platter upon check in

Stayed in room 208 and had a freak incident. Lightbulb next to bed would flash whenever lamp was turned on, making it difficult to read, so I notified reception the following morning to replace (suspect something was wrong with the dimmer). In the evening, it continued to flash and then the light bulb exploded, causing the entire lamp base to fall off the bedside table. Very dangerous, but housekeeping staff came to clean up the mess and the manager tried to better understand the problem the following day. Hopefully a one-off incident.

The first time that I stayed at this hotel, I was blown away by the people. This time, they managed to continue to wow me. Safwat helped with my seamless check-in and when I saw him it was like seeing an old friend (he had helped with my check-out the first time I stayed at Damac Maison). Ahmed, who had helped with my check-in the first time I stayed here, managed to impress yet again during this stay. My husband travels with an expensive device to monitor his blood pressure a few times a day. He leaves it next to the tv everyday but one day, it suddenly went missing. We had unpacked everything and repacked again just to ensure it wasn’t misplaced, but after turning the room upside down, we were certain that someone had removed it from our hotel room. I brought this to Ahmed’s attention who immediately reached out to housekeeping and security to check the hotel’s CCTV. Within one hour, he called to let me know that the device was found as it was accidentally taken by housekeeping (likely accidentally wrapped up with the linen). His professionalism and sense of urgency assured me that he was personally taking ownership of my problem. This guy never ceases to amaze me! Wahaj was also one that I often encountered at the front desk, and he helped me with my check-out. He was proactive in asking for my honest feedback and reminded me to write a review online, which I appreciate because often if guests are not reminded, they may not bother. He was also keen to understand any issues or displeasures I may have had during my stay. Adeel is also another staff I must applaud. He’s extremely polite and helped us store our luggage while we went to Abu Dhabi for a short break. I cannot praise this wonderful staff enough! What a terrific group of people. Apologies if I left out anyone by name!

For this 7-night stay, I was in room 205. The room is just as dated as 1602, but I had even more technical issues which started to get super annoying. Water pressure in the shower was weak (so it seems this may be an issue with the hotel and not just the room). Internet was weak and often required reconnection. It was a lot more noticeable this time around. Toaster was broken and did not work. I had asked for it to be fixed but it wasn’t so I asked for a replacement towards the end of my stay. Pool temperature was a lot colder this week. Telephone wiring would easily come loose and the entire phone would stop working, forcing me to walk down to the front desk to address my issues. Gas stove never worked unless I called for maintenance to come. This was the most annoying part of my stay because even though I’m familiar with using gas stove top, this particular one would require the maintenance guy to open up a cupboard and reach up high to turn some dial before the gas stove would work. I didn’t like how I had to call him up frequently just so I could boil eggs in the morning.

Everything was excellent. I had my first day of my honeymoon there and I really did enjoy. Thank you so much for making my night a wonderful one.

Everything was as expected Cooperative staff And best services

Nothing at all