Dukes The Palm, a Royal Hideaway Hotel

Aesthetically, this is a beautiful hotel. The lobby area is lovely. The man who met us at checkin was hilarious...made for a great start to the weekend. The buffet breakfast was also really good.

We had booked the room for three people. Upon arrival, nothing was set up for a third guest, not even spare linen for us to do this ourselves. Turndown each day was for two people also. The room smelt atrocious! And when my friend went to complain overnight as none of us could sleep through it, the lady on the reception was in no way welcoming and made no effort to solve the problem. She just couldn’t be bothered.

The food was extraordinary

The accommodation was below expectations. When we arrived at the hotel the receptionist assigned us a room on the 1st floor in a room for the disabled. We had to pay extra for a room on the 4th floor. Maybe it didn't seem tragic just because the hotel had 18 floors and the elevators considered the first floor to be the 5th floor. The staff was totally inflexible in solving even with extra-cost of this problem although the hotel had an occupancy rate below 70%.