San Diego hotellia

Plussat: EVERYTHING WAS FABULOUS!!!! FIVE STAR RATING FOR SURE!!!

Miinukset: I loved everything about our stay, except when I requested clean towels we never got them. I tried calling front desk, they never answered the phone. The tip of the iron in our room was broken and I didn't notice it until after it ripped my shirt. Over all we had a wonderful 2 days at this resort and we will definitely stay again.

Plussat: The staff were friendly.

Miinukset: Restaurants over priced. Tidal did not meet expectations. Resort and parking fees. 2 days over $--- and will not go back.

Plussat: The seclusion was enjoyable.

Miinukset: By the time the final bill came, we’d been charged over $400 in additional taxes and assessments. While it’s understandable that currently we had to empty our own garbage cans, make our own beds, and do other chores that one hopes to get away from on vacation, some of the additional charges - transient tax/daily parking fees could have been lowered or dropped all together.

Plussat: Nice pools and liked being so close to the beach. Restaurants were good too.

Miinukset: Public assess to the resort which made getting to the beach really busy.

Plussat: It was very beautiful to see walking around and getting lost, the weather matched the looks so it felt more distant, and the staff were super friendly

Miinukset: I almost hit kids running around on bicycles at least 3 times because they were scattered, can hear kids yelling even past the curfew hours, the price is a little steep for the quality and amenities so it's technically not worth the money you pay for

Plussat: How beautiful the property looked and access to the beach. The room was very clean and nicely decorated.

Miinukset: There is nothing I didn't like.

Plussat: Beautiful property and friendly helpful staff. Good location for where we wanted to go including the San Diego Zoo. Nice pools.

Miinukset: Room was subpar at best, far from what I would expect in a 4 star resort. Was updated (sort of) but missed the mark, felt cheap and wasnt terribly comfortable or cozy. Was overpriced, particularly with the resort fee tacked on to the room rate.

Plussat: The resort is absolutely stunning. The rooms are spacious and well-appointed. The parking is in front of each unit. The multiple pools and hot tubs made it feel less crowded and we often had them to ourselves

Miinukset: Nothing. It was spectacular

Plussat: great location. room was nice and updated. plenty to do on property.

Miinukset: Food prices at resturant are high, which is no surprise but they don't allow you to get food delivered so we had to go off resort to eat for some meals. $38 parking fee per night is a bit much adds to the per night cost of the room.

Plussat: Too young to rent a car but everything is a $15 Uber ride away, and if you get a ride to 1 place the city has a bunch of stuff to do in the area. All the while not giving you that over crowded feeling.

Miinukset: Small corners were missed during the cleaning but nothing major. The resort offers a lot of stuff. However the mini golf isn't exactly up to "par". You have to rent the supplies for all activities from the gift shop.

Plussat: Food at the Tidal Wave restaurant was good.

Miinukset: Very Very thin walls between units. Adjoining room had a loud party lasting until 1AM. Asked office to change rooms, we were told the manager would call us within a half hour, he never did. Lots of drunk parties going on in complex and on the beach.

Plussat: A good place to get away in the middle of a city. Very relaxing and a good escape.

Miinukset: more complete sidewalks would be nice.

Plussat: The landscaped grounds, and setting along the beach were amazing. The restaurant Barefoot Bar and Grill had very good food, reasonable prices and very good service. The decor inside the rooms is very nice. The pools/spas are very nice also.

Miinukset: The walls of the rooms are thin and we could hear heating/plumbing/TV of our next door neighbour. The cost of internet is $10-20 per day and parking is $25per day which seems way too high. Transportation from the area can be expensive if using a cab $24 per way to the Zoo, or time consuming if using the bus (1 hr to the zoo). The main pool was quite cold, and it costs $13 to use the weightroom. The croquet wasn't available when we were there.

Plussat: The staff was solicitous and unobtrusive. The grounds were lovely and well kept. I enjoyed shopping the gift shop which had an excellent variety and reasonable prices

Plussat: The beds were comfortable,staff were cheerful and obliging & services convenient for the intensive nature of the Klemmer seminar

Plussat: Family oriented, good access to local tourist sites, majority of rooms had nice views and patio areas

Miinukset: Some rooms had disappointing views (i.e lagoons/swamps) other than beach or grass

Plussat: This place has a beautiful location and grounds.

Miinukset: Everything was extremely expensive!!! The rooms are not worth the price!!! Probably will not return there because of the outrageous prices.. We gave the guy who brought us and our luggage to the room $5 and he looked at us like we killed his cat!!

Plussat: entire resort

Miinukset: food. my son got food poisoning at the Baleen restaurant

Plussat: Magnificent grounds, excellent staff, privacy, close to all sites etc. Offered 5 pools, beach and everything one could ask for if you are looking for a restful resort.

Miinukset: The Barefoot Cafe was very poor quality. The food was no better than a Denny's but the prices were high.

Plussat: It felt like we had our very own little condo. Very private and clean

Miinukset: Could have used curtains for the upper windows in the room. At night the lights from the pool were sometimes bothersome.

Plussat: I liked the view from the room (beach), the swimming pools, the resort is quite big, beautiful plants around

Miinukset: The furniture and design of the room is a bit old, could be better.

Plussat: Comfort and beuitiful place

Miinukset: Room prices were expencive

Plussat: The view. Beautiful inside. Quick service!

Plussat: the room and location

Miinukset: the breakfast served in the room in plastic/paper in a paper bag

Plussat: Perfect location Great price Great amenities. Will definitely stay again sometime in the future.

Plussat: The views

Miinukset: No

Plussat: The location is awesome and the hotel is beautiful.

Miinukset: The cost of the room and valet parking were a bit high.

Plussat: The View of San Diego Harbor and Bay was exceptional from the 28th floor. The main hotel lobby is magnificient as are the surrounding grounds. An exceptional place to experience San Diego from and easy to get in and out of.

Miinukset: Between the parking fee to self park ($40 per night) and the Destination "resort fee" ($35) and added taxes the nightly quoted cost for a room turned out to be no bargain! If your budget can handle the room costs you can't go too wrong.

Plussat: The hospitality is amazing.

Miinukset: Water bottles should not be charge!! Its a basic need.

Plussat: Staff

Miinukset: There is no free parking

Plussat: The location and view from our room was great.

Miinukset: Cloudy water came out of the faucets. The bathrooms looked like they were in need of remodel.

Plussat: Cleanliness,Location,everything is perfect.

Miinukset: Excelent

Plussat: Beautiful water views of the harbor

Plussat: HAD ISSUE WITH ENGINEERING DEPT BUT ISSUE WAS RESOLVE TO COMPLETE SATISFACTION BY MANAGER OF THE DAY. ROOM HAD SPECTACULAR VIEW GREAT AMENITIES. AGAIN, MANAGER WAS FANTASTIC AND PROFESSIONAL.

Miinukset: ENTIRE LOBBY WAS UNDER CONSTRUCTION SO A GOOD PORTION OF THEIR DRAW WAS UNAVAILABLE BUT WHEN COMPLETE, WANT TO GO BACK

Plussat: Location. Venue. Food. Clean. And the most important is the staff.

Miinukset: Noting. Everything was perfect.

Plussat: Great location. Beautiful views. Very nice pool area. Terrific staff.

Miinukset: Fitness Center was tight.

Plussat: The location was great. Nice area and hotel was very clean.

Miinukset: The sneaky resort fees are horrible. Not only do they charge you for stuff I didn't use they add tax to the fee. My bill was $100.00 more because of these fees.

Plussat: location was good

Miinukset: check in took more than 2 hours!!!!

Plussat: The upgraded corner rooms are very nice

Miinukset: Waiting and waiting and waiting. We stayed here 3 years ago and the check-in process was and still is horribly inefficient. Service at the restaurant is equally slow despite the facility not being that busy.

Plussat: The friendless of the staff and the location was gorgeous. They accommodated me perfectly.

Plussat: Nice location, view

Miinukset: Bathroom was not cleaned at all. The previous room owner still had their hair everywhere. The hotel was also pretty expensive and tried to nickel and dime me everywhere in hidden fees even after I paid a lot upfront for my room.

Plussat: Great experience hotel employee at reception was spectacular

Plussat: The hotel is beautiful and in such a great location being right across the bridge from Coronado Island and right down the path from Seaport Village. We were able to walk to Seaport Village every day we were there, and the hotel gave us a coupon for a free bike rental or paddle board. There is a $35 resort fee per night, but the resort fee can be used as a food credit for purchasing food & drinks at the hotel's restaurant, which had a very tasty burger.

Miinukset: I wish I would have known ahead of time that the resort charges $40 per night for parking. Also, I had to call the hotel to get my resort fee food credit taken off my bill. I wish this would have been automatic.

Plussat: Cleanliness

Miinukset: Lower price

Plussat: View was outstanding! Location was perfect. People were very nice.

Miinukset: It was the first Covid19 weekend.

Plussat: Location and cleanliness and staff!

Plussat: Great location on Waterfront and close to Petco Field and Gaslamp District.

Miinukset: The Parking fee is way out of line at $27.00 per day and that is self parking. My daily rate was supposed to be 145/night and I paid the bill I noticed two days later that the second day charge was 159. I should have gone over the bill better, I would have thought that the lady behind the counter would have itemized it with me.

Plussat: the view, location, and amenities. Having a starbucks at the hotel was nice. great combination.

Miinukset: The fees for parking ($25.00) seemed high for the area and for a hotel.

Plussat: I like good view of San Diego Bay.

Plussat: Good value, great location.

Plussat: close proximity to Coronado, downtown Gas Lamp district and nice view of the bay

Plussat: it's in a fine position....clean...international...

Plussat: Very pleasant

Miinukset:

Plussat: It was close to the convention center.

Miinukset: Very poor service in the coffee shop and housekeeping did not leave proper supplies.

Plussat: Excellent in every way

Miinukset:

Plussat:

Miinukset: Finding the hotel was not the easiest, especially arriving in the dark...

Plussat: Great Hotel

Plussat: I love the views , the room was clean and comfortable. The location is ideal

Miinukset: The rooms are plain for the price.. it could be decorated with more of a theme..

Plussat: I love the location. So close to Little Italy and right on the water.

Plussat: The views were magnificent!

Miinukset: Parking was an extra $35

Plussat: Location

Miinukset: The bathrooms downstairs were locked my entire stay.

Plussat: The room and staff were wonderful. The view and location was spectacular.

Miinukset: No microwaves in the room. Guess this makes you go out to eat each night.

Plussat: The hotel had an amazing view for the most part.

Miinukset: I had to go down 7 floors before I found a vending machine that worked. The parking is ridiculously overpriced.

Plussat: The location was pretty nice

Miinukset: The 35.00 a day for parking. After calling ahead and being told parking was complimentary

Plussat: Location was great

Miinukset: Found items in room that were not taken care of by housekeeping. Sinks were clogging up and no one came to fix them when called.

Plussat: Beautiful view and clean!

Miinukset: I wished I had a bathtub. But it’s fine

Plussat: Check-in/check-out was very quick, the restaurant in the hotel is open, big room, perfect location, dog yard, friendly pet policy.

Miinukset: The carpet in front of the balcony door was all wet (guess the door was open during heavy raining before our moving in). No cleaning staff available, they even didn't make beds. No reaction on the "please clean" sign.

Plussat: It was okay. The employee's were very nice. I really liked the restaurant claim jumpers down stairs.

Miinukset: The musty smell in the room was really bad. It gave me a headache. They did offer to give me another room but it smelt the same.

Plussat: The cleanliness of the hotel and the location

Miinukset: Staff were very unprofessional, very poor customer service. Parking is very expensive. They charge extra fees for a late checkout which was “complimentary” as they said.

Plussat: Nothing

Plussat: Staff was nice

Miinukset: Nothing that I can think of

Plussat: The location is great. Staff was wonderful as well.

Miinukset: Our shower flooded a bit. The door handle to the bathroom came off. The rooftop bar was supposed to be open till 1 am and we went up at 11:30 and it was already closed so that was a disappointment.

Plussat: Location and comfort

Miinukset: Bars and restaurants were closed through out my stay

Plussat: Great location for gaslamp district. Enjoyed the rooftop bar as well as the great food downstairs.

Miinukset: I would have liked access to the outdoor patio during the day. Also, a love seat in the room would have been appreciated. Desk attendants were very friendly but not so helpful as to the area (e.g. how to access the hop-on-hop-off bus).

Plussat: Great location and the staff was great

Miinukset: No refrigerator in the room and the walls were VERY thin. I could hear my neighbor upstairs having a conversation.

Plussat: The location.

Miinukset: When I pulled my car up to the loading zone, we were not greeted initially, although the valet staff looked at us. When we approached him, the first words were "are you staying at the hotel?" rather than "Welcome to Hotel Indigo". Room floor dirty.

Plussat: The Staff was very friendly and made my stay enjoyable. The rooms had nice wooden floors vs carpet, which I definitely prefer.

Miinukset: The hotel was nicely furnished and decorated, but facilities are showing its age. The sink and shower was not draining properly, due to clogging issues. And though the hotel was in Gaslamp, it's a few blocks from the main corridor.

Plussat: I love the location & the room very nice

Miinukset: I didn't like the fact that they didn't do room service but I understand it's because of covid-19

Plussat: The hotel was very clean and modern and staff were very friendly and helpful.

Plussat: Great location! Could easily walk places. Great view of Petco Park. Hotel staff was all very friendly and helpful.

Miinukset: Unable to adjust room temperature below a certain degrees, room was a little too hot.

Plussat: The hotel is well located, very comfortable and was of great value for $149/night !! The bar on the roof top is a +

Miinukset: The valet parking fee of $32/day is way to high especially that it is easy to park for much cheaper in the area.

Plussat: Great location, fantastic knowledgable and helpful staff, comfortable beds, spacious rooms, lovely terrace on the 9th floor overlooking the Padres Baseball park - altogether a relaxed and cool vibe. It was so good that we stayed an extra night and were given a heavily discounted rate.

Miinukset: The valet parking was quite expensive - though being right in the city it is probably no more than others in the area. There did appear to be a few parking lots a short walk from the hotel.

Plussat: Hotel Indigo provided a boutique style atmosphere with all of the amenities of a luxury hotel. While some things could still use some refining (bath linens of higher quality, more attention to detail in cleaning-particularly with dust on the hardwood floors) the overall hotel facilities and rooms were impeccable. We will certainly be staying here again...the location was perfect, we walked everywhere, enjoyed the people, and the Thai restaurant across the street from the hotel is amazing!

Miinukset: There was nothing we disliked about the hotel, just a couple of things we would improve: the bath linens were not of the caliber I would expect in an otherwise posh setting, they should be larger, softer, and better material; the toilet paper and facial tissue could also have been of a higher caliber to reflect a more rich atmosphere; and the room being accented with wood floors and dark wood furniture should be dusted daily to give a more crisp feel-but the room was in no way dirty; lastly, the valets tended to congregate in the walkway of the front doors and oftentimes were having personal discussions that weren't professional-- people are listening and they should keep it clean, while it didn't offend us it could have easily offended some

Plussat: its a really lovely hotel with new facilities, the room is big and with vivd color, bed is big and comfy. a enjoyable stay.

Plussat: The staff was extremely helpful - I left the directions to a wedding I was attending in my room and they ran up to my room, found the directions and then read them to me over the phone.

Miinukset: The bathroon shower needed to be a little cleaner for my taste.

Plussat: The staff at this hotel were amazing! Everyone was so friendly. The Phi Terrace was a great feature at night. Watching the sun go down and the city light up was breathtaking next to the warmth of the firepits. If I have the opportunity to visit San Diego again, I will definately be staying here.

Miinukset:

Plussat: Great location, friendly staff

Miinukset: breakfast is a rip off, not good at all and xpensive

Plussat: Got upgraded to a better room, beautiful view of downtown sd with its beautiful skyscrapers, beds very comfortable, also a terriffic bathroom.

Miinukset: When doing check-in hotel staff did not give a warm greeting, valet parking a bit expensive

Plussat: Was able to check in a little early

Plussat: Location was great. TV was HUGE. Resort had tons to offer. Parking was amazing.

Miinukset: The hotel is under construction and the location of the lobby is poorly marked. We drove and then walked around for a while before finding an employee who led us to the location.

Plussat: Loved the private beach, free parking, free beach umbrellas and cabanas. How close it is to everything in san diego

Miinukset: Honestly the pillows were the worst pillow I ever slept in. They became non existent as soon as you put your head on them.

Plussat: Rooms were nice and clean and very spacious loved the private beach

Miinukset: everything was perfect

Plussat: location was nice

Miinukset: my room was dirty as hell..there was a smudge on one of beds.. bags of trash on patio chairs,, coffee make had no coffee pods or cups.. i'm glad a had with me a uv light wond to sanitize room..i left a day early only stayed one day left 11am

Plussat: Staff was very helpful and attentive. I loved walking out to all of the plants.

Miinukset: My friends biggest complaint was the room being a little outdated in design. If you don't work for HGTV it probably won't bother you.

Plussat: Very clean and very welcoming. Kid friendly

Miinukset: There wasnt really anything I didnt like .

Plussat: Clean room & great view of the bay from room.

Miinukset: I Woke up to rocks all over the hood of my car. Hotel staff weren’t suppose to enter rooms do to covid till departure my son came in from the bay to use bathroom found a male employee entered without warning he left as soon as son caught him felt u

Plussat: Location

Miinukset: Carpet was wet, seemed dirty and bathroom smelled very strange.

Plussat: The location was great.

Miinukset: It was old and out dated. The carpet looked like it was installed in the 70s. And we paid $--- dollars for one night and there's not even a free continental breakfast. The staff was very friendly and helpful though.

Plussat: Ammentities are amazing. Staff is friendly and helpful. Great location near beach. Big tv in room. kids loved it. Room looked and felt very clean. Garden view room had little baby ducks go by with their mom duck.

Miinukset: You're going to need pillows or ask for a bunch of pillows to make a normal pillow. The ones in the room are half empty and tiny.

Plussat: Location was great; we were able to check in a bit earlier; check in was fast and easy; the room was nice and quiet.

Plussat: Close to sea world

Miinukset: The room was old , need to redecoreted urgently , air conditioner was not working.Not value for money.

Plussat: Great location, nice being able to use sunbeds on the beach.

Miinukset: The experience was spoilt by one unhelpful female checkin clerk, who disappeared for half an hour to sort out our bad room (it was our 25th wedding anniversary too), came back to offer a similar bad room at a $35 per night surcharge!! Think if I had dealt with someone else on the front desk, they would have sorted it out. Shame for the hotel.

Plussat: The upgrade, atmosphere, location, privacy, room size and weather

Plussat: The room and view were amazing. The staff was fantastic! I was taken back initially by all the extra fees and pulled a little bit of a "Karen" with my attitude with the front desk, even though it wasn't their fault, and they did not flinch . They totally understood why I'd feel that way. I apologized to them, and I felt really badly, spent the rest of the time trying to make up for it, cuz that is really not who I am.

Miinukset: All the extra fees were outrageous! Read the fine print, $40 A DAY for parking, $25 if you want a microwave, security deposit, resort fee....the list went on!!! It ended up being $700 more than what booking said our total was because of all the crazy extra fees.

Plussat: The room was large with a nice view of the bay. The bed was comfy and the shower water pressure was good with plenty of hot water. Everything was clean and there were many outlets to use.

Miinukset: The hard surface floor in the bath was very cold. The auto light went off during showering. Paid extra to have a lanai hoping for a romantic spot with a bay view, but the lanai had no privacy and we had to keep the drapes closed which blocked the nice view because the room location was next to a very busy walkway. The sliding doors were a little difficult to pull shut. The parking is over $40 a night as a hotel guest and the resort fee should be waived during cool weather or if facilities aren't used.

Plussat: Great location!

Miinukset: Parking is way to expensive at $42/night

Plussat: Such a fabulous stay! The view was amazing. The pool staff(life guards and Pelican bar staff) were super! We will definitely stay here again!

Plussat: Due to the restrictions given they did an amazing job. Clean, service was excellent, food was great. We had a good experience considering the “pandemic” overall pool time was fun.

Miinukset: The bathroom in our hotel room was horrible. I had my entire family (6) stuck w/out a shower. Had to move rooms after waiting for them to repair it. Disappointing about not being upgraded or accommodated for our inconvenience We lost time, enough said.

Plussat: Beautiful, relaxing location. Easy access to Sea World. Great food at on-site restaurant.

Miinukset: The mattress on the bed; it was way too soft and lumpy.

Plussat: The view

Miinukset: Too noisy from highway People smoking on balconies filling our room with smoke. Not enough hotel staff. Front desk overwhelmed. No room service no jacuzzi No adult pool. Kids running around everywhere Parking is a nightmare. Was charged 42 dollars at the machine to get out. The parking is unclear. You tap your room car then the machine asks you to insert your ticket. I did not get reimbursed from the front desk. No bellman when we arrived. Overall not happy for what we spent

Miinukset: They charge a resort fee as well as a $45 parking fee. Not mentioned on the site, but when you check in.

Plussat: Location near airport but very quiet

Miinukset: Pay for self and valet parking is same rate

Plussat: Excellent clean and safe property!

Plussat: Excellent clean and safe property!

Plussat: The area was conveniently located to everything we needed and it was such a beautiful setting.

Miinukset: Hotel room smelled heavily of cleaning agents. Not necessarily a bad thing, but we did have to open the windows for our stay.

Plussat: The staff was extremely professional and courteous. The setting was beautiful and the pools were great fun for kids and adults. I also enjoyed the bar and my wife had a great experience at the spa.

Miinukset: They're not really dislikes but I would have liked to be able to charge our jet ski rental to the room and I wouldve liked longer hours for the water slides.

Plussat: I liked the Red Marlin restaurant where the food was good.

Miinukset: To be honest its one of the poorest Hyatts I have stayed at - probably more 3* than 4* - extras everywhere - parking, internet, water etc - and just not sharp enough for the brand.

Plussat: Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant.

Miinukset: Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.

Plussat: They have the best beds and pillows! We liked the separate bedroom and living areas with refridge and coffee maker, which was easy to use and enabled me to make my morning oatmeal. Was nice to have a view of the Bay.

Plussat: Great location. Friendly Staff, Nice rooms.

Miinukset: Paid Parking. Most spa functions are at additional costs.

Miinukset: Heater did not work, no hot water. Maid did not come with clean towels until 3pm.

Plussat: The staff is exceptional; kind, friendly, engaging and exceed our expectations every time! The grounds are kept pristine with the peacefulness you seek while getting away from the hustle and bustle. The ducks, parrots and koi fish make you feel like you're on a tropical island. The food, variety of things to do and the river boat are all unique touches that make us look forward to our next visit before we've even left! Not to mention best pool, Jacuzzi and spa we've ever found! If you haven't been there before, you simply MUST experience The Catamaran! Plus, centrally located to many San Diego hot spots!

Plussat: Beds are comfy, helpful and courteous staff, great location. All was great.

Miinukset: No complaints.

Plussat: We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!

Plussat: The catamaran is a beautiful tropical property on Mission Bay. There is lush tropical vegetation and a distinct feeling of Hawaii. The restaurant and Bar are close to the water and provide a beautiful and relaxing setting for business or pleasure. The rooms themselves are vintage, meaning that they could use updating.

Miinukset: Rooms needed updating. No noise insulation from outside, although the other guests were respectful and quiet on a Monday night.

Plussat: When I checked out!

Miinukset: I paid to valet park when I left early the next morning I was handed my car keys and told the car would be somewhere in the parking lot!! And the dinner I had at the bar was cold...

Plussat: Beach/bay and location

Miinukset: Rooms smelled and looked old. Toilet barely flushed, popcorn ceilings and dingy bathroom.

Plussat: Location is a 10! Great for a young family. Beach without waves on the bay just out your door and the glorious Pacific Ocean just across the street literally a 2 minute walk. Our family had a wonderful time there. My daughter won't stop talking like a parrot after being fascinated with the birds. Great restaurant also.

Miinukset: Just needs an updating on the rooms, hall's bathrooms.

Plussat: Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours.

Miinukset: Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.

Plussat: Fabulous view from the rooms and very comfortable beds.

Plussat: Balcony views of Mission Bay and the Pacific Ocean.

Miinukset: Expected concierge to be more knowledgeable regarding restaurant choices.

Plussat: Perfectly wonderful!

Miinukset: Not a single thing

Plussat: Close to the airport and big parking area

Miinukset: No free internet

Plussat: We liked everything about the property particularly the fact that EVERYTHING was handicapped accessible. Excellent place to stay and if I return to San Diego, that is where I will be staying.

Miinukset: Nothing

Plussat: Location

Plussat: It was beautiful!

Miinukset: The parking spaces were lined up kinda weird (not centered on the little cement things that show where a spot with), and the parking spaces themselves were kinda small, but it wasn’t that big of an issue really.

Plussat: Very nice hotel, great location.

Miinukset: Unfortunately our stay was during the Coronavirus outbreak, so much of the situation was outside the hotel’s control. There were really no choices for food other than a small market which was VERY expensive. 4 burger meals, a few drinks and snacks and we spent $165, which by any standards is over the top.

Plussat: Courteous staff.

Miinukset: nothing.

Plussat: We had a very beautiful room with a bay view, The staff were very helpful during this scary time. The rooms were very clean ,

Miinukset: Considering how empty the hotel was the parking price was unnecessary.

Plussat: Staff in the property were amazing!

Miinukset: Not one thing!

Plussat: Perfect

Miinukset: Nada

Plussat: Location and Staff was amazing!

Miinukset: Not a thing

Plussat: The staff was super helpful and awesome

Miinukset: Nadda

Plussat: The location is great and the staff was very helpful in every aspect.

Plussat: Hotel had easy airport access.

Miinukset: I think wifi access should come with the room price as it does with the vast majority of hotels I stay in.

Plussat: Nice view. Good location for travelers.

Miinukset: Fee for Internet Access

Plussat: They "comped" us a stay across town at the Westin Gaslamp, because my request for two adjacent rooms didn't get submitted. Reception staff was very understanding and made the "mix-up" work out great.

Plussat: Great Room! Helpful staff and they provided me with an excellent room, where I could sleep comfortably with no noise. Also, nice view of the yachts in the harbor. Really enjoyed my stay, wish I could have stayed longer than one night.

Plussat: It is a beautiful hotel and had a lot of things to do. We were only there 1 night but fully enjoyed it.

Miinukset: The only problem we had was there was no hot water when we took showers in the morning.

Plussat:

Miinukset: Total internal confusion on checkin and checkout dates despite confirmation.

Plussat: The atmosphere in the hotel.

Miinukset: No fre wifi in the room just in the lobby.

Plussat: the lobby

Miinukset: charging for parking $20.00

Plussat: The hotel was quiet and very pleasant. The staff was very attentive.

Miinukset:

Miinukset: Staff is not as friendly and parking was over price

Plussat: Wonderful views, enjoyed the private beach. The restaurant had great food. All staff encounters were wonderful. Soaking tub was amazing and was able to watch tv while in the tub. Dog friendly is cherry on top.

Miinukset: On our second night, guests that checked in next door were really loud for several hours. Children constantly attempted to open adjoining door. Being mindful of where private couples have booked and situating families with young children in a different area would be helpful

Plussat: Most everything was wonderful; some of "normal" amenities were missing (brochures, clocks, beverages in lobby etc.) due to the covid virus sanitizing. The rooms had all been recently been "re-done" and I believe not fully completed. But, still, everything in general was very nice and staff was great.

Miinukset: Room temp thermostat seemed difficult to use....maybe it was just me!

Plussat: From the outset, everything was very professional and pleasant! Interacted very well with front desk and valets. This was our "1st anniversary weekend" and we look forward to returning!

Miinukset: No courtyard "breakfast buffet" (incl. in room fee)

Plussat: Everything is excellent , specially Valet parking.

Miinukset: I killed 2 small spiders.

Plussat: Family friendly. "private beach" games pool area

Miinukset: Shower water did not drain well. Parking fee over $30

Plussat: location

Miinukset: No wash or hand towels. Hot water went from hot to cold in shower. Food in restaurant was horrible.

Plussat: Great location! The staff were all very friendly and helpful. I enjoyed being able to walk about 100 feet down to the water and watch sailboats come in to the docks in the evening. Not a long drive from anywhere you'd want to go in San Diego.

Miinukset: Very noisy with walking around above, screaming children, several late night showers and toilet flushes as well as music playing. The tiles in the shower had been painted over and the paint was peeling and dirty. Sandy comforter and wrinkly sheets.

Plussat: The location. Great views.

Plussat: great staff! friendly, professional, knowledgeable....

Plussat: Comfy bed, nice location, lovely walks around the point

Miinukset: Tired room, dirty grout in bathroom, chipped paint on ceiling, light outside on patio that could not be turned off, exit door outside our room that slammed every time someone went out, noisy plumbing, paper thin walls, no privacy -walkway outside our patio and a dumpster

Miinukset: This hotel charged my card every night I was there to the grand total of $---.

Plussat: I liked the location the best, waking up to the beach view was amazing and super relaxing

Miinukset: Nothing

Plussat: The location on shleter Island is great, you have a nice view over the bay of San Diego. We like the atmospere on the island, a nice place to stay!

Plussat: The restaurant is excellent and is easily the bet feature of the hotel.

Miinukset: No action on my request to have the blockage of the wash basin fixed.

Plussat: I liked the convenience and the location of the hotel.

Plussat: Location was fantastic! Maids were prompt in cleaning the rooms. Hotel staff very friendly and helpful.

Miinukset: The rooms inside were outdated and beds were a little soft (worn out). For the price we got it great value.The parking fee and the fee to workout room I could not get over. Both should be included and are not.

Plussat: Not much at all.

Miinukset: The room was very small and it was supposed to be a deluxe room. The toilet seat was hanging off the hinges and the shower head was broken. Also, there was a huge water bug in my bed. The staff said it is common due to the bay. It was disgusting!! Overall, the place needs an overhaul.

Plussat: Great Facilities-grounds were kept well

Miinukset: Front line staff at check in were not knoweledgeable about San Diego and area. The phone in my room did not work which was concerning and when this was brought to the front desk staff they were not receptive. You need to remember that front desk staff are the staff that are first encountered. They leave the first and last impression

Plussat: Our room was pleasant. The littler porch area, with door opening from our bed area, was pretty, looking out at the boats, fireworks at Sea World, with, no less, an American flag waving in the breeze in front of our room as the fireworks went off! The full moon which also shone over the water was a timely advantage as well :) Pretty good area to take walk in, strolling along the water. The navy base across the way had some helicopters, boats out and this was interesting and did not interupt our visit. The children playing in the sand outside our room was also pleasant. Although our children are grown, it brought back fun memories of taking them to the ocean in Washington, where we live.

Miinukset: Our computer would not work in the room well. We did get some help from the front desk (they were pleasant) w/ attempts to get the internet service, but this was an inconvenience and hastle.

Plussat: nice location near the water; within 10-15 minutes by car of major attractions, heated pool, nice hotel staff

Miinukset: the beach towels were too small

Plussat: Location

Miinukset: Noise from guest, they need to have silence sign before 9pm. Also house keeper should not knock door at 6 am 7am for wake up call, use the phone .vacum should not be done at 830am...dood need to be pick up soon as much by maintenance , some are two days at the door.

Plussat: Location

Miinukset: Kids running wild at the pool with no hotel staff or security, dowdy and dull room that needs an update, amenity fee is a blatant money grab, one bar of soap. Not a 4 star. I would never stay there again and the adjacent Hyatt is much nicer.

Plussat: Amazing pool area and hotel overall. We will be back!

Plussat: The location! The view we had from our room was spectacular.

Miinukset: Not at all, it was a wonderful experience.

Plussat: Nice hotel good location and views

Miinukset: Corona virus Empty but didn’t upgrade me to a suite being platinum elite. Disappointing but just the front desks fault

Plussat: The staff

Miinukset: The decor and food options

Plussat: Great pool and access to marina and surrounding shops. Close access to down town and also to the surrounding venues, petco park.

Miinukset: expensive parking, no signage for parking structure, bathroom ventilation is not up to par.

Plussat: pool

Miinukset: same breakfast menu for 10 days we stayed at the hotel

Plussat: They asked if we wanted to upgrade our room from a city view to a horbor view, which we said no to, and what we got was a view of both.. So that was cool.

Miinukset: The windows could have been clean! Nothing like having a view room and filthy windows so you could not even get a picture out of them! Yuck! Also the smell of the lotion, shampoo and soap was NOT GOOD. I did not even want to use it, it stunk so bad to me.

Plussat: The bed was amazing

Miinukset: The rude employee at the exchange. Nice matters

Plussat: Location

Miinukset: MULTIPLE hidden fees once you check in

Plussat: Great location and great rooms!

Plussat: It’s beautiful

Miinukset: Parking is expensive

Plussat: It was 10 stories with a beautiful view and a balcony for every room. Will stay here again!

Miinukset: It’s centrally located there’s not much to dislike.

Plussat: The room and location

Miinukset: Yes the staff was terrible. Housekeeping banging down your door at 9:30am waking you up to ask what time are you checking out, after I called down stairs at6:30 am to tell them I wanted a late check-out at noon. Then 11:38 comes another one

Plussat: It was nice and clean

Miinukset: It was under construction no pool no view

Plussat: Remodeled room was quite nice.

Miinukset: Parking was extremely difficult; on-going construction was a problem.

Miinukset: Under construction, hard to locate front desk, slow check in, no amenities,

Plussat: The room was spacious and lovely. Staff was friendly and the location great.

Miinukset: When I booked the hotel, I didn't know their swimming pool was being renovated. I had been looking forward to relaxing in their jacuzzi, but it was not available. We were permitted to use a neighboring hotel pool, but driving over there was inconvenient.

Plussat: The room was nicest decorated.

Miinukset: They do not have a hot tub on location, there is major construction taking place outside on the hotel grounds, parking cost $20 extra a night and with the events they have over the weekend it is hard to find a spot you have already paid for.

Plussat: First off, you're supposed good price was a joke. It was $50 higher than other booking agencies. I'm sure you got a nice kick back when you recommended this place

Miinukset: the room had a huge stain on the carpet the nightstands were burned out looking and most of all it's in a construction zone. There should be a major discount to have to deal with being in a construction zone. that needs to be advertised. they're giant tractors driving around from 5:30 in the morning till 5 at night. There are porta potties just a few doors down from my room. nothing has been maintained since they started the construction. they're open holes and pit everywhere and construction guys running around everywhere. This place is a complete and utter joke. You are a complete and utter joke for recommending this place. I am so frustrated I cannot describe it adequately

Plussat: I was upgraded to a suite for free, which was awesome! Everything was clean and tidy. I loved the decor.

Miinukset: The only thing that I didn't like was that they were in the middle of construction so the pool area and other spots were unavailable at the time.

Plussat: Nothing!! The staff was rude. The lobby was next door. There was nothing but a dirt , construction zone!!

Miinukset: Everything!!! Horrible!!

Plussat: The bed was supper comfy i would stay here again

Miinukset: No cups in the room but there was a coffee pot and coffee ... And as a guest we should not have to pay extra for parking

Plussat: Location, price

Miinukset: Parking fee, construction

Plussat: the location and the layout

Miinukset: to many conference people

Plussat: Pleasantly surprised. Easy to get to and close to other areas of interest. This place has many nooks and crannies. Love the country atmosphere. Breakfast cafe, near Starbucks Coffee area was fabulous. Great food. Staff was very helpful.

Miinukset: Would have liked a room that was not so far to the end. Perhaps next time I will be more fortunate or make a request to be in the middle.

Plussat: Softball tournament and Anniversary

Miinukset: My room had the smell of mildew 3300 the bed was not confortable and the girl at check in was not very friendly whenI asked questions about my reservation

Plussat: Lots of pretty flowers and restaurants on premises.

Miinukset: No breakfast - not even continental.

Plussat: The beds are very comfortable and the carpet clean.

Miinukset: Very small rooms (by the price of $ 160?). Refrigerator at extra charge of $18. Parking at $14 but far far away from the room (why charge for a limited parking and located at a long distante from the room?). Check out at 11:00am. 21 " crt tv (exists?). Noisy teenagers (I count 9)drinking and having a party outside the room. never come back to spend many dollars in a limited hotel. I dont like to pay for an old hotel with high rates, just because its traditional.

Plussat: The rooms were clean; landscaping was beautiful; the smell of the flowers was nice.

Miinukset: I enjoyed my stay at the hotel and would return. When I read the reviews before going, I was a little nervous because there were so many negative comments.. There were too many bad reviews. I think people who enjoyed their stay didn't take the time to fill out a review.

Plussat: easy to get to the Boewl Game from the hotel

Miinukset:

Plussat: Great location, clean rooms

Plussat: Other than the issues with the music everything was excellent, from location to the amenities to service and comfort.

Miinukset: On Saturday night the music in the surrounding area was excessively loud and made it very difficult to sleep until it stopped around 2 a.m.

Plussat: Nothing

Miinukset: I had a bad experience staying here. I did contact you guys and was disconnected!! People fighting in the hallways at 1am banging on our door and just making so much noise. I was terrified thought this was supposed to be a 4 star hotel.

Plussat: easy access to restaurants/activities

Miinukset: bathroom doors

Plussat: The location was fantastic.

Miinukset: The room didn't get very cold, so it was a restless night trying to get comfortable.

Plussat: Location Accommodate early arrival Respectful staff

Miinukset: The room is expensive as it is, no need for extra resort fees

Plussat: Location;price.

Miinukset: No

Plussat: The room upgrade provided, but not requested and the 2 free beverages, as well as having a great Mc Cormick ans Schnmicks restaurant on hand and good business center.

Plussat: I love this hotel. This is the second time I have stayed here!

Miinukset: None

Plussat: Great location alongside the conference centre and sports stadium and a few hundred yards from the ‘gas light’ district of bards and restaurants

Miinukset: Good size rooms and the location

Plussat: The staff was exceptional

Miinukset: The extra service charges associated with valet parking- too much !

Plussat: Location, Friendliness of the staff

Miinukset: No

Plussat: Location

Miinukset: The sixth floor smelled as if someone was smoking marijuana.

Plussat: Location, directly off the freeway

Miinukset: Pool was currently closed

Plussat: Close to beach

Plussat: The location was great, Mission Valley has a lot of places to shop.

Miinukset: The expensive parking lot that was a good distance away from my hotel room.

Plussat: Customer Service was good.

Miinukset: Paid for a 4 star hotel. Room was hot and wouldn't cool, customer service got a fan that helped a bit. Pool and hot tub were closed which was main reason for picking the hotel.

Plussat: One of the staff was incredibly helpful. He made my experience much more enjoyable.

Miinukset: walls were thin, could hear neighbors very easily.

Plussat: Everything felt nice and clean

Miinukset: Everything was fine

Miinukset: The parking was very limited, my tub was not clean, and I requested a king and got two queens, at the time Of my reservations .

Plussat: Hotel attendant comped parking!

Miinukset: Upper light in bathroom would not come on. Thus making it dark.

Plussat: Central location

Miinukset: I wasn’t told the pool, hot tub, or restaurant were closed when I booked my room. I also saw streaks all over the TV and mirrors from the last time it was cleaned, it seemed like things could be better.

Plussat: Quality

Miinukset: All services closed due to covid

Plussat: Even though being short staffed they were able to Accommodate very quickly

Miinukset: In my room I didn’t have a tv control. Also in the bathroom there was a leak in the shower, so it was spraying all over the roof.

Plussat: I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes.

Miinukset: I liked all

Plussat: I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff.

Miinukset: I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.

Plussat: Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby.

Miinukset: We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.

Plussat: the location

Miinukset: no refregation on the room and save box

Plussat: The staff was plesant,helpful and friendly.The hotel is within walking distance to near by shops and only a short taxi ride to downtown or attractions.The hotel is all that you would expect from the Hilton group with luxury appiontments and quiet comfortable rooms.My wife and enjoyed our stay and would have liked to stay longer. A limited courtesy bus being available would have been appreciated.

Plussat: clean, nice room

Miinukset: no room service I guess due to Covid 19, no place in hotel to eat had to go out each time. Don't mind not changing sheets but had to ask for towels and coffee, no hot water for one of the nights and was not told about the expense of parking when I booked

Plussat: the location was excellent the staff were very courteous and helpful.

Miinukset: nothing

Miinukset: There was no hot water when we try to take a shower.

Plussat: The staff was amazing!

Miinukset: The hotel doesn’t offer movie channels or netflix. Only has basic cable.

Plussat: Everything!

Miinukset: Jackie was amazing! She made us feel at home! Sweet and kind!

Plussat: Clean and comfortable rooms. Fabulous bed. Omg.

Miinukset: There is no bar here. Also no bellman.

Miinukset: When we walked in behind other people in the middle of the night the other people were spoken to. The lady at the desk completely ignored us probably because my husband had on a motorcycle club vest. I had on a hoodie because I was cold. But, you should never judge a book by its cover. I am currently in a doctorate program and my husband is a successful business owner entrepreneur.

Plussat: room

Miinukset: heating cooling problem and next to washer/dryer noise

Plussat: Convenience to work

Miinukset: The shower head

Plussat: Location.

Miinukset: Hotel is dated. Price charged was not worth the amenities offered. Hotel offered as a 4 star hotel. It was a 3.5 star maximum. Very disappointed with the hotel. Beds were like sleeping on rocks. I was sore every morning. Difficult to get good sleep

Plussat: Beautiful view. I was on the 10th floor facing the 8 freeway. Room was updated and looked very nice. Staff was limited but accommodative. Hotel was nice. Modern and beautiful. Restaurant wasn’t open due to the Corona Virus.

Miinukset: The phone in my room looked like it was still there from the 70’s. Bathroom was extremely small. The whole 10th floor smelled like sewage. Water in your room is cheaper than the gift shop. 50% TV channels didn’t work, 2 HD channels. Better c

Plussat: Quiet and allows dog for a great price

Miinukset: Pool was closed, no breakfast or food, no phone working in rooms, have to pay for parking, a lot of things closed and wish was told in the description

Plussat: The beds are comfortable

Miinukset: the location is really poor -- it overlooks a freeway -- and there are no resetaurants within walking distance (outside of the hotel)

Plussat: My family and I, liked the hotel. We will come back.

Miinukset: no

Plussat: The room seemed to be a good value.

Miinukset: The service in the hotel restaurant was terrible.

Plussat: very close to the meeting held at Bonita Golf Club on 1/26/2010, and offer price was pretty aggressive.

Miinukset: $14.00 of the Overnight Parking Rate was too high at the location.

Miinukset: needs to be updated

Plussat: With the positive feed back that i read from the site before booking really help.And staying at a big hotel like Sheraton rather then the regular motel there is always a different. We really enjoyed our stay. Thanks for the great food. We were here for Sea world & San diego zoo.

Miinukset:

Plussat: we loved the balcony on the room!

Miinukset: no

Plussat: Good location

Miinukset:

Plussat: The weather.

Miinukset:

Plussat: proximity to the events we were attending

Miinukset: the room was a non-smoking room but we found cigarrette butts and the room smelled of cigs.

Plussat: Room size was great. Room was clean.

Miinukset: Noise of the traffic was an issue. Most noise came from the door; it needs to be insulated better. Pool was dirty.

Plussat: I liked the interior decor of the rooms. Love that there are windows in the bathroom and laminate floors.The staff was friendly and accommodating

Miinukset: I didn’t like that the first room we enter red smelled musty and during my typical room inspection I found a dried bloody booger on the side of the bed. Had those sheets been changed then there wouldn’t have been a nasty surprise like that. Speaking of sheets. The second room we moved to had warn, old sheets that looked dingy and grey almost . It was a turn off for me .

Plussat: Location was beautiful.

Miinukset: No breakfast!

Plussat: Room was extra clean and the beds were like a slice of heaven! This was a wonderful stay!

Miinukset: Nothing

Plussat: The fact that they accept dogs, but with a fee.

Miinukset: The pool and spa were not open or usable.

Plussat: Location and price

Plussat: nothing

Miinukset: uck, bugs , paying $5.00 per day extra for damages that you my cause, needs some whole place needs some tlc

Plussat: Everything else. This my second time staying here and it was great

Miinukset: Pool close at 9

Plussat: The best thing about this hotel was the restaurant/liquor store next door.

Miinukset: The music by the pool was too loud. The hotel is next door to an event venue that had very loud DJ music until 10pm every night. The rooms felt old and dingy. The wood floors were not swept daily so they got gross. The chairs were broken in our room, etc.

Plussat: The location was perfect. Right in the middle of everything. The room was better than expected. Staff was friendly. Will definitely stay there again. The price was just right.

Plussat: Check in was quick with a helpful friendly employee.

Miinukset: It’s very close to the freeway and it’s not very quiet. The problem I had was our room was straight across from the pool. From early morning they play the music pretty loud which ruined our sleep.

Plussat: Location was good

Miinukset: It was advertised to have an iPod docking station. It did not. When I asked about it all they said was they’d let maintenance know. Room was not as advertised yet they still charged me for using the safe in the room.