Hyatt Place Residences Dubai / Al Rigga

The best part was when we were welcomed by the staff in the morning at the breakfast timing. Although, the breakfast premises were busy but we were welcomed by smile and total satisfaction by a gentlemen called Abu Bakar. He always helped us and other guests while finding space and removing the used plates from the table. I personally appreciated him and i wish him all the best. I also appreciate Ahmad at the reception for his warm welcome.

I was surprised when i informed the room service guy to clean the room and when i came back they clean the room but not change the bed sheet. When i asked him he said its hotel policy to change it after every 3 days even though its dirty. The car park was horrible and they also charge me for the parking. No space in the morning for breakfast you have to wait until people finish their food. At checkout time i have requested humbly the reception to give me 2 hours extension since i woke up late and i had to prepare my bag but they refused to give extension. In short you can find in Dubai better 5* hotel in this price range or cheaper. I will not recommend for this hotel. Sorry to say this property doesn't deserve to be under Hyatt brand.

Location Bed comfortability Cleanliness

When we reached, I went to the counter to show them my booking unfortunately they deleted my booking which was booked 3 days before my arrival and the guy lied to me and told me it’s the third party not them the Hyatt place. And he lied to me telling the apartment that I’ve booked, someone else took it so he wanted me to take a room instead of an apartment. Later he said he will call his manager and out of no where he lied again and told me that someone just canceled and we can have our apartment that we booked! To be honest this is such a lie Am super disappointed with this Hyatt place about our situation. Then we finally got the apartment, and check in too so long the guy who was supposed to help us which our luggage took almost 15 minutes and we where literally outside of the building of the hotel waiting for him (meaning there is poor arrangement of this) Another thing they told us the parking is free we can park anywhere and when we woke up in the morning we got 150Drh fine And we blamed the hotel Hyatt for not explaining for us anything about the parking when I went and complained they kept on saying that these are not our parking but we have ours that you have to pay (Valet) which was not explained in the beginning and that was the reason for us we parked outside. Then we stared giving our car to give to park in Valet parking and paid 15 per parking. Another thing there is this Indian receptionist he is a bit dark, tall and thin was very rude to us, we ordered food outside the hotel and they refused to bring it up stares and he had no manners talking to us in a rude way. Same as the valet parking they refused to bring our key inside the apartment totally a horrible experience and poor arrangement and no hospitality to any of the workers, if you need anything you’ve to call more than 2 times till they bring it!!!