Hyatt Place Residences Dubai / Al Rigga

The property was excellent. You will feel the comfort.

I didn't like that my booking was downgraded to other room even i booked the room a week in advance. I didn't expect that the customer service (Hardik) cannot make any good option for me to be satisfied instead push me to get the downgraded room. Since I have no choice I took the downgraded room. I hope that in the future, people who booked the room in advance will get the expected room or i hope the hotel give a notification about the inconvenience that the customer will face when reach the hotel.

Location near the airport.

We were there for just one morning, trying to get some rest between two long flights. When we entered the room we were surprised by a damp smell. We opened the veranda door for to let in fresh air. When we tried to turn on the water we realized there was no water in the tap. We called the desk and they sent someone to turn on the water. As soon as the water was turned on a water line below the counter (where a washing machine had obviously been removed for servicing) started dripping. We realized that this must be the cause of the damp smell. We placed a towel on the floor to stop the water from reaching the carpet, and we asked the hotel to fix the leak. After complaining a few times they sent someone to install a washing machine, which fixed the leak. The staff, to their credit, offered to move us to another room, but by that time we had only a few hours left so we decided to stay in the room and try to sleep.