Soul hotellia

Plussat: My daughter was very impressed with the staff members who so kindly brought the requested additional amenities to our room. She claims they were good-looking and gentlemanly. The food at the Executive Lounge was quite good especially for the Happy Hour and Brunch. Our compliments to the chefs. The view of Seoul from the Lounge was also amazing.

Miinukset: It would have been great, if you had sufficient supplies for your complimentary pillow service. Why have the service if you lack the adequate number of pillows to satisfy your guests? Just a thought.

Plussat: I like the hotel conditions of room, restaurants, and so on.

Miinukset: toinen wc oli tukossa henkilökunnan yrityksistä huolimatta koko oleskelun ajan

Plussat: Liked everything about the place. The staff were amazing and very helpful. Could not ask for more. The rooms were equipped with everything you ever ask for.

Miinukset: Prices of the food served were a little bit too much.

Plussat: Staff were fantastic; the breakfast was the best I have had in Seoul; nice view from the room

Miinukset: It's a premium hotel but I learned after arriving at the hotel that I could get better deals there through Korean apps so now I know I could have gotten better value for money there. Lots of kids and families which isn't a bad thing by itself but wasn't really the vibe my spouse and I were looking for on Friday night there.

Plussat: Professionalism Everybody speaks English Spacious clean and luxurious

Plussat: Check out time was 12pm Express checkout so we didn't have to talk to the staff.

Miinukset: Staff was rude and clearly lied to us. Booked the hotel expecting a deluxe room, but the room we got was small and did not have a bath tub like in the pictures. When we asked to change the front desk told us there were no rooms, even though it was clear that next to no one was staying there at the time. If what we got was a deluxe room I'd like to see the regular, because it was pretty standard. Don't stay here, or anywhere in this area generally because they are used to catering to tourists which means the rooms are over priced and the staff is rude.

Plussat: Clean and comfortable

Miinukset: The shower head and holder was broken.

Plussat: Everything

Plussat: Rooms are nice and clean. Small gym is appreciated - it is always empty. Ive stayed here several times everytime im in Kwanghwamoon. it is the best hotel choice for your budget. all rooms are quiet

Miinukset: N/A

Plussat: the best of best

Miinukset: more entertainment

Plussat: Puhdas, uudehko & ammattimainen henkilökunta

Plussat: The staff and the value for money! The location wasn’t exactly right in the mix but it was merely a five minute walk

Plussat: Excellent location. Clean and welcoming. Friendly staff. Was bit pricey but overall enjoyed my stay.

Miinukset: View was not great, facing next building and had to close my curtain all time. I asked for a better view as I was staying there for more than 10 days and I was told that there are no standard rooms facing the city or open space.

Plussat: Location was good!! Look was very clean and comfortable!!

Miinukset: Nothing!!

Plussat: In the middle between 2 main areas (Insadong & Myeogdong). in addition to so many other places. one of the best location i have had in Seoul. subway, airport shuttel are all 50 meters from hotel

Plussat: Comfortable and cozy. The staffs were very hospitable and nice

Miinukset: ...

Plussat: Location,

Plussat: We stayed at the Conrad Seoul for one night as a long layover on the way back to New York. Our flight arrived early at 5:30 AM. We took the 6030 bus from the airport (14,000 won/person) which dropped us off at the hote. Check in wasn't until 4 PM and we were there at 8 AM, tired and sleepy. We paid 60,000 won for early check-in and happily took a nap and shower to recharge before touring the city. Concierge was extremely helpful and friendly. Everyone spoke decent English which was great since we did the speak Korean. The room was nice, spacious and clean although starting show some wear (the wallpaper was peeling off). Overall a nice quick stay. Took the 6030 bus back to the airport ithe next AM.

Plussat: everything

Miinukset: nothing

Plussat: Everything

Plussat: Good sized room, nice bed and bathroom.

Miinukset: WiFi was not included. This seems crazy to me as I have never stayed anywhere else in Korea where internet was not included. There doesn’t seem to be a sound barrier to the hallway as I could see a gap when all the lights were out. Could hear a lot of noise from the hallway and other strange sounds from outside. Staff were kind despite a problem with their key machine and were helpful when we first arrived and needed to check our luggage.

Plussat: Breakfast have many choices. Hotel lower floor is connected to IFC which easy for food, coffee and some shopping. The water supply is stable. The bath tub is long enough for long legs resting

Plussat: The Conrad has great facilities for every activity. Well equipped gym, comfortable restaurants/bars with enjoyable food and a very comfortable Executive Lounge with great views.

Miinukset: I was extremely disappointed to discover that wifi is only available in rooms at a paid rate, even in executive rooms and suites or I need to come to the Loddy or go to the Executive Lounge This is what i was informed of when i asked. When I did connect from the Lounge, it was beyond slow and and not worth connecting to. Breakfast was served in The Zest restaurant on the 2nd floor and not the Lounge but at lest there appeared to be a great selection to choose from. Also disappointed that my mini bar/refrigerator seemed to be lacking in all the listed items including snacks and beer, which were listed on the menu but appeared nowhere in the room (the menu doesn't state you have to call to order).

Plussat: Cosy and comfy. Was an amazing stay for Valentine’s weekend.

Plussat: Staff

Miinukset: No any kind of food after 9pm

Plussat: The personnel was very nice and the room was quite cozy. The view from the ceiling-high window was amazing. I especially liked that there was a convenience store in the lobby. Food in your room is allowed.

Miinukset: I really don’t have much to complain. Sometimes, the waiting time for the lift was rather high, but that’s all.

Plussat: Henkilökunta oli ystävällidtä ja avuliasta, hotelli ja huone siistit, siivoojat myös todella ihania ja tekivät työnsä erinomaisesti! Aulassa oleva kauppa ja kuntosali plussaa, sali oli erityisen viihtyisä. Aamupala myös melko hyvä, omaan budjettiin hieman liian hintaisa. Tulisin uudestaan, sijainti oli myös hyvä ensimmäistä kertaa Koreassa matkustavalle!

Miinukset: Sinänsä ei liity majoituspaikan huonoiteen mutta seinän takana olevasta huoneistosta kuului todella kova puhe ja nauru, mikä alkoi ilta-aikaan klo. 22 jälkeen jatkuen myöhälle yöhön (02:00). Huoneeseen siis kuuluu äänet toisista huoneista hyvin, jos sattuu äänekkäämmät matkustelijat lähelle.

Plussat: Will stay again

Miinukset: Pleasant stay. Gr8 location. Underground parking. Friendly staff. Spacious rooms. Kitchenette on every floor. Excellent rate

Plussat: Clean rooms with modern amenities. Bottled water complimentary. Hotel facilities are convenient with la coin op aundry room in B3 level and convenience store in lobby. Elevators operate efficiently. Hotel hallways also quiet. Top floor view is a plus with coffee and water available throughout the day.

Miinukset: Not much you can say unless you are a critically nitpicking nagging person.

Plussat: All the thing is exceed my expectation.

Plussat: The staff was very helpful and attentive.

Miinukset: No, I enjoyed staying here

Plussat: The staff at the hotel were very kind and we had a nice holiday

Miinukset: As indicated by my genius level 2, I travel around almost 1/3 of the year and stay at five star hotels. Grand Hyatt Seoul was the least ready to accommodate the needs of the guest during the coranavirus situation even when the rooms are almost empty. Front desk had no patience, they made me to rebook which eventually made me to book the same amount without breakfast option, hidden tax fees, no late check-out, etc. etc. There was no request of mine that went through smoothly although I never made any exceptional requests ( I know what five star hotels offer) I regret that I spent my valuable money and time for this treatment. What I can tell is this was my last stay with this hotel.

Plussat: The View and room is excellent..

Miinukset: Parking and no other Seoul 5 Star Hotel charges parking fees.

Plussat: everything was great.

Miinukset: nothing.

Plussat: The staff was very helpful

Miinukset: Definitely overpaid. Trying to schedule an extra night was a nightmare. It was a long walk to get to the local area and to get back was all uphill

Plussat: Stunning views and beautiful lobby area

Miinukset: Outrageously tried to “sting” us an extra 50% room fee ( ie “you’ll have to pay a $500 early check in fee”!!!) in order to check in at 1.30pm. Very very poor way to “welcome” your customer. No baths in rooms - $750-1000 per room per night for a room with no bath?

Plussat: We couldn’t utilize our stay due to COVID 19. The property was not accommodating.

Miinukset: Getting ripped off.

Plussat: Love the location and views when the weather is good. Unfortunately it wasn’t so a room Upgrade for a river view was a waste.

Miinukset: We could hear everything in the rooms in both sides of us. At these prices there should be better sound proofing. Mattress was extremely firm not Grand Hyatt quality.

Plussat: Very comfortable. Excellent food quality and choice.

Plussat: clean, modern, well designed.

Plussat: Indoor and out door swimming pool was great but would be better more clean outdoor pool area.

Miinukset: The breakfast and room service.

Plussat: The only thing that was positive about my stay at Lotte Signel Hotel was the image that it tried to give the customer. However every smile, every so called customer experience didn't feel sincere but felt as though it only came with the high price. But the problem is that it was not value for money. Facilities could look 5 star rated and yes the free lounge and refreshments with the high view does add a mild touch to the experience but overall performance was very disappointing and below average compared to other highly rated places I've been in the past. It was my anniversary and my wife really wanted to stay at the highly rated Lotte Signel Hotel, so from the beginning she & I were really looking forward to her stay. I guess our expectations were too high.

Miinukset: There were 4 things that I found led to my disappointment. First of all there was a faulty LED that was above our bed (almost like the reading light) that kept randomly flickering. We first had one of the floor's house keeping staff come and check it out and she even acknowledged it which then led to electrical maintenance staff coming to our room to fix the problem. Now here's the problem. When the electrical maintenance staff came and saw the problem they completely saw and they too acknowledged the problem, however, when the electrical maintenance staff were talking among themselves my wife heard them say '너무 예민한거 아냐?' Having technical difficulties with maintenance in these situations is completely understandable and I know that the customer can't always be right. However, the basic of working in hospitality is to give the customer the best satisfaction and customer experience possible. ESPECIALLY at a 5 star establishment like Lotte Signel Hotel. My second problem was the bed linens. The electrical maintenance staff asked if we could clear the room for an hour so they could fix the problem so we left to grab some food around the area. Now when we came back to the room we wanted to have a quick rest. Now when we opened the white linen blankets it was a shock to discover that there were clearly dirty stains on the INNER bed sheets. Now this can only mean one thing. The maids never checked the cleanliness of the fresh bed sheets while prepping the room. This is the only explanation because we never touched the bed sheets on our first arrival until that point or re-entering our room. We were shocked that we took photos to later prove to the on duty general manager. Third was the lack of maintenance of the bathroom. The bathtub had a major leakage problem where if someone is in the tub water keeps leaking out. Fourth was that there was so much dust around the room. It kept flying around. More visible during the morning.

Plussat: Staffs were really nice and view was the best.

Miinukset: Nothing

Plussat: It was very delicious and impressive. Loved their buffet with omelet and korean soup. One of the best buffet I ever had.

Miinukset: Nothing. This place was perfect for me.

Miinukset: The fridge in the room was too noisy.

Plussat: Location and good value for the price

Miinukset: Services, staff provided wrong information. Quality, bath robes are ragged too much.

Plussat: The subway system entrance just right outside of the hotel, and the room is tidy and they provide you a good brand toiletries.

Miinukset: I found some mold marks on the wall paper, and I have to tell my daughter not to touch it.

Plussat: The staff were very friendly and always willing to help. Really nice looking hotel and great gym as well!

Plussat: Everything

Miinukset: Additional costs Hard bed

Plussat: Located in the heart of Gangnam, this hotel offers everything you would expect. Great service by staff. Comfortable and nicely decorated rooms. Breakfast is superb.

Plussat: Neat and delicious

Miinukset: Nothing to comment

Plussat: The staff was really friendly. I enjoyed my staying there. Clean and worth of the spent money.

Miinukset: Meals were overpriced.

Plussat: The staff was amazing. The concierges were so helpful.

Miinukset: Bed was uncomfortable and room didn’t feel clean or temperature controlled.

Plussat: The customer service and the view

Miinukset: None of the outlets in my room worked

Plussat: Mahtava hotelli.Jo aamiainen on mahtava elämys, missään ei ole tullut eteen vastaavaa.Loistava gym uima-altaineen. Minimarketit lähellä (hotellin hintataso limuista ym. korkea, ei haittaakun ostaa ulkoa.Starbuckkafe vieressä). Metro lähellä.Älä pyörry ala-aulassa, olisi kuin olisi tullut kuninkaan linnaan.

Miinukset: Jos ostaa hotellista itselleen limua ja kahvia, varmasti hinta ei miellytä.

Plussat: good service,best room condition

Miinukset: no

Plussat: the loby and the rest room

Miinukset: none

Plussat: The Guest Relation Officer.

Miinukset: The check-in desk and lobby bar's service staff's attitude and poor knowledge of their chosen profession. Totally non hospitable and possess sub zero level of command of English, both in terms of spoken and comprehension.

Plussat: This hotel was sold as five star. By International standards it falls well short of this claim. It is not enough to have a fancy lobby (or in this case an ostentatious one) if the rooms are grubby and tired.

Plussat: Hard to think of anything

Miinukset: The hotel is billed as 5 star which following a 10 day stay I think is way off the mark. The rooms are small, the décor was very tired (wallpaper poorly patched) and there was thick dust throughout. Even the bath mats / towels are worn out. The restaurants (and bars) were excessively priced even were it a 5 star hotel. The reception staff were pretty incompetent though the concierge service was very good. Overall this is a very disappointing hotel.

Plussat: Great location, clean room. The stuff was really helpful!

Miinukset: Most of the facilities were closed because of the Corona virus

Plussat: good view and calm, clean

Miinukset: Dust little bit

Miinukset: Generally liked the hotel and staff. Only complaint was the elevators took a long time, especially if at the lobby on the 9th floor.

Plussat: Very comfortable and ceiling-high room with view of Lotte Tower. Also enjoyed the foot bath outside. The internet in the hotel was great as I've become used to from South Korean hotels. Hotel took good care of guests by checking for virus symptoms at entrance.

Miinukset: First night the bathroom wasn't very clean. In this hotel category I expect there to be no hair from previous guests but found some in the bathroom. Later nights the cleaning was OK. Also the bar would close at 10 PM already. It seemed like the hotel was using Covid-19 as an excuse to save personnel costs in keeping the bar (and outside foot bath) open.

Plussat: Location Clean

Miinukset: NO smoking zone WIFI weakness

Plussat: Hyvä kahvi, loistavat sängyt ja näköala, suihku normaali- ei ammetta

Miinukset: Henkilökunta kävi monta kertaa muistuttamassa, puoli kymmeneltä, että varmasti tiedämme, että aamiainen loppuu klo 10,

Plussat: The view was amazing! The room was really comfortable and the amenities were great.

Plussat: Everything

Miinukset: None

Plussat: Sijainti oli Soulin modernilla alueella ja lähin metroasema sekä lentokenttäbussipysäkit aivan lähellä. Hotellirakennus on moderni ja huoneet sopivan isot. Aamiainen oli myös täydellinen.

Miinukset: Ei oikeastaan ollut mikään huonosti.

Plussat: Wonderfully helpful and friendly people team especially as we were non-korean speaking. Superb location for getting around. Excellent introduction to a great country/city

Plussat: Swimming pool &sauna

Miinukset: it was not clean the room. I found cup holder under the toilet(back)& cosmetic bottle under the table (next to bed)

Plussat: Kuntosali, uima-allas ja ulkoterassi rentouttivat suurkaupungin sykkeen jälkeen. Aulan helpdesk antoi ystävällistä apua turistille.

Miinukset: Aulan ravintolan aamiainen oli melko kallis tarjontaansa nähden, vaikka itse paikka vesiputousten äärellä oli upea.

Plussat: Great location. Great staff. Great experience.

Miinukset: Nothing

Plussat: Great Location and Service. Have stayed at this hotel before and it doesn't disappoint. Will definitely stay here again the next time I'm in Seoul.

Plussat: Right next to the subway stop

Plussat: Very clean and super comfortable and cozy! I’m

Miinukset: Restroom had a bad smell - should be cleaned properly

Plussat: Location clean

Miinukset: Room door is closed loudly. The bathtub is big but water is flowing out.

Plussat: The location was pretty convenient because the metro station was very close. We requested a room with a bathtub that we actually got. Overall it worth the money, the staff was very nice as well. There’s a cafe inside the hotel and a restaurant as well.

Miinukset: The room could have been cleaner, there were stains on the wall and on some of the furnitures which indicates that they weren’t cleaned properly.

Plussat: Reasonable price.

Miinukset: There was the survey that seems to have completed by someone in the last Jan. at the table. I was not happy to see that. It made me think this hotel does not care of the cleaning and customer’s opinion coz now is March. Nowadays people are worried about the Covid 19. Thus, I would like to ask them to clean the room more carefully.

Plussat: Great location which 2mins by foot, and bus stop at the front door of hotel

Miinukset: Bathing area may spill out water on the floor

Plussat: The hotel cafe has very good breads and pastries for a reasonable price.

Miinukset: Gym could have some more dumbbells with different weights, but that's about it.

Plussat: good value for that price!! already use more than 5 times

Miinukset: Moved 3 times a day #1309 Netflix pkg but bad smell in the restroom #1105 Netflix pkg too but noise from next room that a couple made.... #1109 finally get some sleep at 2am seriously needed a huge improvement!

Plussat: The hotel staff were very polite and helpful. They were also able to interact well in English. The room was spacious and the bed and pillows extremely comfortable. The hotel is located adjacent to the train station, making it easy to move about. There is a bus station right in front of the hotel as well. There is the Tous Tous cafe and eatery connected to the hotel, providing nice pastries and cakes as well as proper meals. The interior design is modern and artistic.

Miinukset: The bathroom does not have any wall hooks to hang your clothes

Miinukset: Food prices too high.

Plussat: It was in a great location and just amazing site.

Plussat: The spa and sauna were great, facilities, proximity to subway and retail shops. Staff were awesome.

Miinukset: Fittings in bathroom dated, power points were few and loose, no USB charger points in room. Far from CBD. $16 AUD for a coffee

Plussat: hyvä sijainti iso huone hyvin toimiva WiFi

Miinukset: huoneet vähän nuhruisia

Plussat: Very convenient for going to lotte world. But that only really needs one day. Easy access to subway.

Miinukset: Lobby lounge is a joke $25 for a glass of wine, way over priced, even considering korean inflated wine prices. Rooms don't feel 5-star, a bit small and could use a more thorough updating. Perhaps some plugs near the bed for cellphone charging.

Plussat: Love the hospitality here. Great location, and best of all the in-room dining has Halal options.

Miinukset: None

Plussat: Everything was just wonderful, and much much better than I expected.

Miinukset: The room was too hot, the temperature controller didn't work at all, and still hot even after I turned off the switch. The location of the power outlet in the room was a bit inconvenient.

Plussat: when we arrived there wasn't any kingsize bed for our reservation, so they gave us an upgrade without additional penny !

Miinukset: there were plenty of issues while ordering a movie.

Plussat: Hotel rooms were very clean, staff were very helpfull and they are speeking english very well. location of hotel near the lotte world advantur, which was very good for our kids.

Miinukset: it was far away from the downtown and main shoping centeres.

Plussat: The all essential facilities were fully equipped in the hotel and the guest room was clean and sufficiently spacious. The majority of clerks were able to speak Japanese and it seems very convenient for us to explain the difficult situation in case of sudden emergency.

Miinukset: There was no explanation in regard to extra services provided by the hotel when we checked in. Therefore, we felt inconvenient for transportation to the center of the Seoul as well as dinning at night. Overall, this hotel was good, however, if they could provide more considerate service to guests, the quality of the hotel was more improved.

Plussat: The staff was very polite and prompt. Also it was very convinient to get through all the territory which includes shopping area, adventure and food courts, thus it does need to get out.

Miinukset: Yes, the stuff knows english very few, so I had some language difficulties to explain what I'd like when it conserned complicated things. Forexample, they had changed my keys so once I could not get into my room, and the porter coudnot explain me what had happend. They must have good english working at the International hotel.

Plussat: The location and the staff at the hotel was always very helpful and courteous. English was never a problem.

Plussat: excellent location,

Miinukset: room services menu , too limite for non-beef dishes paid almost the high level room rate, but the room size is not as big as it should be

Plussat: Location. Staff is courteous.

Miinukset: Our room wasn't made up and cleaned when we came back before 4 pm. I had to call for housekeeping. Then didn't give us a new bar of soap. Pool is small and crowded.

Plussat: Hotel itself was very well maintained and in good condition. Staffs were friendly yet professional.

Miinukset: The room felt a bit old thus saw possibilities for great improvement. The breakfast was too crowded and food selection was not to its best. People could have dressed a bit more appropriately (though I understand people on vacation want casual attire but still should be able to manage it better).

Plussat: Staff was welcoming and always friendly and helpful. The location is very convenient to walk to many attractions as well as multiple bus and subway lines.

Plussat: Closer to my biz colleagues and friends

Miinukset: Just like nay other known hotel must work on the tax refund.

Miinukset: Meal costs were absurd. Otherwise wonderful. If you book on Kayak you don't get Starwood points.

Plussat: Location is great, clean room, bathroom a little bit smelly but ok, buffet is nice , gym is nice, staff is nice

Miinukset: Long wait for check in, elevator also takes long time, parking car takes long time, no table in the room made it a little unpleasant

Plussat: Excellent location. Exceptionally kind staff

Miinukset: none

Plussat: Location is great!

Miinukset: Rooms are quite warm, and they don't allow to turn down the room temperature to less than 24 Celsius

Plussat: I really liked the location but the room was not clean w dusts and crumbs of things in corners of the room and the desk chair was extremely dirty w stains all over. It's decently priced but not the cleanist hotel. Also the hotel uses a very strong deodorizer to sanitize the room and the smell was a bit much.

Plussat: Bed was comfy.

Miinukset: Not noise proof enough.

Plussat: Staff was Very Helpful & Friendly All of the Time. We were upgraded for no extra charge. Generous with the Bottled drinking water & in room coffee , also facial mask was a sweet touch. We Loved our DMZ Tour By CK, which was recommended to us by PJ's . VIP tours, He was "Fantastic"

Miinukset: I thought that the SPA that was recommended to us was a bit High priced for the "Rushed" Service that was given.

Plussat: The view was great, although it was a bit cloudy at the time so you couldnt see much. Lobby staff were very friendly and the receptionist spime very good english. The room was spacious and the beds were large and comfortable. Parking available in the underground garage was a plus.

Miinukset: Our room was tucked away down a cramped corridor with very low ceilings off of the main hallway, as if it were renovated and repurposed from a prior utility space but you forget about it once you walk into the very spacious room, eslecially for Korea. The bathtub was a bit too small.

Plussat: The free shuttle services to popular shopping and eating districts.

Miinukset: We were only allowed two keys even though we stayed in a quad suite.

Plussat: The room was the same as the one advertised. When we asked if the A/C could be turned on we received a fan.

Miinukset: There was no air conditioning available. The room was hot so we were provided a fan but it was still too warm inside so we left the balcony door open to get some cold air in. But there was construction right outside and the noise made it difficult to sleep and relax

Plussat: We did not speak Korean nor read Hangul, the staff assisted us with all our questions and need. We really appreciated that.

Miinukset: It was just a little bit hard to figure out where exactly it was located from where the bus dropped us at the chungmuru station. Other than that the services where excellent

Plussat: The shuttle really helped getting around tremendously.

Miinukset: The carpet could've been cleaner and on certain days the room would smell of smoke.

Plussat: All rooms are clean. Suite King room is spacious. They have a chinese speaking receptionist. She is very helpful throughout our stay. They provide hand sanitizer at the hotel lobby and face mask for all the guest upon request. Shutter bus to myeongdong and dongdaemum is a plus point. Self check in luggage service. You can lock your luggage and stuff in the lockers provided. There is a weighing machine for your luggage too.

Miinukset: We have booked 3 rooms for 6 of us in total from 18-24 Feb. Heater in the King Suite room wasn't working properly. Quite frustrating to wake up either feeling too cold or too hot. The concept of my room is completely wrong. After entering the suite room, u will find your wardrobe along the walk way to the living room. After entering the living room, you will find at the end of the living room on the left side is bedroom with a door and on right side of the living room it is where u enter into the wash up/makeup area (without a door) and further in is the toilet/shower area with a door. There is no space to hang ur clothes and towel inside the toilet/shower area so u can only place your clothes in the wash up/makeup area. So after bathing u need to walk out to the wash up/makeup area and u would feel extremely cold as there is no heater or door to keep the area warm. Pillows are too soft. My sister-in-law requested for 2 extra pillows and was told that they need to pay extra for one of the pillows. Although me and my sis also requested for extra pillows for our rooms, we will not told about the extra charge. Location wasn't that convenient. Construction is currently going on around the area and abit noisy at night. Not all the receptionist are helpful and in fact one of them is actually very rude. No eating is allowed in the hotel lobby and perhaps they should put up a sign to let guests know. We were just finishing the donuts as we do not want to bring it up to our rooms but was told that we cannot eat in the lobby.

Plussat: The staff are really helpful and friendly.They can speak english well.Location are great 10mins walk from Chungmuro station and cinema.Theres a free shuttle bus.They are construction going on but the noise doesnt really bother much.The hotel warn us about the noise but we didn’t heard a thing

Miinukset: Absolutely nothing!

Plussat: Free computer use at lobby area Nice staff

Miinukset: Cigarette smoke smell in the room. Depressing alleyway entrance in a crummy neighborhood

Plussat: Impeccable cleanliness, spacious room equipped with every comfort with a beautiful view on the N Seoul Tower.. The american breakfast was good and the staff was very nice and helpful.

Miinukset: Nothing, everything was perfect.

Plussat: Free Parking, Free Upgrade, Breakfast Included

Miinukset: In the gym, replace 2 bikes with 2 treadmills.

Plussat: Staff is great! Room was quite nice with the balcony.

Plussat: room is good up to standard.

Miinukset: location ,it's in the old town.

Plussat: PC wide screen in the room with free internet.

Plussat: Friendly, helpful staff; spotlessly clean and well-designed hotel; great views over Seoul; good location

Plussat: Nothing. Actually I was very disappointed.

Miinukset: The services are very bad. They don't have room service; the restaurant is closed during the weekend (just opened to breakfast, so that you have to go outside to eat something.); the location is also bad. This hotel is considered a 5 stars hotel, this is ridiculous.

Plussat: Room was spacious. There was a computer inside the room, much to our delight. Services were speedy and impeccable.

Miinukset: Not enough ventillation (my nose was running all the time).