One&only Royal Mirage

Beach even though staff are not welcoming and treat guests like out of hotel visitors

Houskeeping:unclean room crumbs on floor and forgot items like face towels and removing garbage waste

The staff working at pool side and beach are very nice,friendly and helpful.

The reception guy was not serve apporpriately at all. When check out, mini bar consumption was charged which I didn't use at all. The receptionist did not appologize, even he behaved as if I told a lie!! I was very disappointed with the service this 5 star hotel provides at the end.

It is not the first time that I come to this hotel. I like One and Only resorts. They are stylish, the design is expensive. The rooms are renovated since the last year and eleganly furnished. Concerning the food: lunch at the Eau Zone is superb!

The service is not as good as it supposed to be in a five star hotel. The hotel staff (especially in the restaurants) seems to be lazy. The breakfast is very poor.