Gero hotellia

Plussat: Everything was perfect. Staff were very nice, caring and helpful. The food was exceptional. Onsen was really good too.

Plussat: very good service and great people！

Plussat: Staff are all very friendly and thoughtful. Their warm smile has added much value to our stay. The gentleman receiving us speaks good English so there is no obstacle in communication. The onsen hotel is nicely decorated. Compared to other large hotels in the neighborhood, this relatively small one has successfully created a tranquil environment, making it a good place for rejuvenation. It will definitely be our choice if we pay visit to Gero again.

Miinukset: There is a bit of walk to the outdoor onsen so it will be quite cold in snowing season. But it is offset by the many good points of the hotel.

Plussat: It is arguably the best accommodation we’ve had in our trip. Much more personalized than the other five stars hotel we’ve stayed in. Go with the room with private onsen, it is worth every penny!

Miinukset: Nothing.

Plussat: comfortable room condition, nice and cozy onsen, very nice service.

Plussat: The hotel staff was super helpful, our train got cancelled on us because of the heavy rain, we called the hotel and they were able to book us on the bus shuttle. Thank you!

Miinukset: A bit lost if you don't speak Japanese, but that's everywhere in Japan.

Miinukset: Check out time too early 10am

Plussat: onsen in room, great service, good food.

Miinukset: A bit higher price

Plussat: Good services from staffs

Miinukset: Small property

Plussat: So divine!! Room with private outdoor bath, beautiful fall colors and misty mountains. Incredible food. Kind and attentive staff who went out of their way to make us feel comfortable. They sent us off with a gift of green tea. Wonderful experience and will highly recommend to friends. We have stay in many ryokans over the years, and this is in our top 3 for sure.

Miinukset: Maybe a little later breakfast option (8:30am is the latest option) and later checkout would be nice, to enjoy the wonderful bath more :) However, checkout time (10am) is pretty normal for ryokans in Japan.

Plussat: Excellent service, delicious breakfast and dinner

Miinukset: Nothing

Plussat: Right next to Gassho Cillage about 3 mins walk. And close to the river. The room was so great and dinner was delicious. The staff are very friendly and helpful.

Plussat: The staff were very efficient and welcoming despite the language difficulties. The room is quite spacious and the hot springs are clean and roomy. The outdoor hot spring was quite enjoyable. The dinner was unexpectedly delicious although we ended up having too much to eat!

Miinukset: There is only one shuttle bus every hour or so and we had to wait at the stay to get picked up an hour later. Wouldn be good if the hotel can advise better before turbulence trip.

Plussat: Breakfast was a similar style multiple course meal to dinner. All food was prepared meticulously and a lot of care went into it. It's a large facility but feels very private especially with the attached onsen on our room.

Plussat: Breakfast and Dinner are very impressed. Room and hotel are very traditional and beautiful.

Plussat: Ayako（綾子ちゃん）is absolutely one of the most hospitable staff who love to do more to satisfy her guest's need. Awesome!

Miinukset: It would be better to have two more softer pillows handy to suit different preferences.

Plussat: Tämä paikka on kaunis, 30-luvun arvokkuutta huokuva hotelli ja kylpylä. Palvelu oli erinomaista, ja ruoka oli herkullista. Suosittelemme!

Plussat: The ambience, great view, freshest air you can ever get, friendly and helpful staff, great breakfasts and royalty - type dinner.

Plussat: Very friendly and helpful staff and the hotel is very unique

Plussat: Food

Plussat: Nice staff & very nice service Fine food Very big room Nice private hotspring bath tub

Miinukset: The heater made the room super dry The room looks old

Plussat: There are plenty of things to like in this hotel i.e. great onsen (including private inroom, indoor and outdoor public onsen), excellent food (both dinner and breakfast), comfortable room and very friendly and helpful staffs.

Plussat: The staffs are very friendly. Meal size is quite large.

Plussat: Room is good and breakfast is superb

Miinukset: No service for serving dinner at all, old bldg, private Onsen room just provide a small bathtub for onsen water, and did not tell us the checkout time is 10am, as we assume is 11am, same as other onsen hotels, then the staff say he need to overwork as we leave at 10.40am. Bad experience. Not recommended!

Plussat: Excellent cuisine, delicately prepared and impeccably presented by the chef

Miinukset: Dinner service - staff was in experienced/ lacked training and was in a rush to get on with the delivery which is unexpected for a ryokan with premium pricing. Small glass of apperitiv was spilled but she did not clean up as expected and left a stain throughout the service. Explanation of the different dishes was very limited and rushed through. All in all service did not do justice to the cuisine. Lacked personal service and touch expected from a traditional ryokan.

Plussat: Right next to the JR station. 2 minutes walk to the fireworks. Set dinner has hida beef.

Miinukset: A bit cold for me.

Plussat: Location, two min walk to the station. Cute town for a one night stay. This hotel fits the bill.

Miinukset: Had to cross a long bridge in order to get to the primary part of town.

Plussat: Close to station and have plenty of car park for people who went there with a car like us. Simple but lovely onsen facility. The staff are all very helpful and friendly there. The girl who served us tea, dinner and breakfast is very lovely and attentive. The food is absolutely amazing too, especially dinner. We highly enjoyed our stay.

Miinukset: There is no private shower in our room. Not a problem for us.

Plussat: Great food

Plussat: It's a nice Ryokan for a small price. Very nice service and staff. Centrally located (but the town is tiny so you can walk everywhere.

Miinukset: It's a bit dated, the whole place, food etc is 90's like. They are renovating so it might improve. But the dinner and breakfast also needs to modernize.

Plussat: The location is perfect just 3 mins walk from Gero station.

Plussat: Staff were very helpful and excellent! Love the obaasan serving dinner n breakfast!

Miinukset: The place was too near the train station and we can hear traffic and train movements. Sound proofing of room needs improvement and i could not sleep well due to loud wind howling.

Plussat: The hotel is very near to the train station. Just passing through the tunnel to find the hotel.

Plussat: The hotel derved dinner in our room. It was outstanding. The breakfast too.

Plussat: The best value with the best price

Miinukset: Nothing

Miinukset: The dining experience was quite a disappointment. We didn’t have the usual relax and enjoyable experience as we would normally have. The server seems to be very busy and tried to rush through the set up. The onsen was also a disappointment. The outdoor one was a small tub which can only fit 4 people max comfortably. the building and rooms are also fairly old and need touch up.

Plussat: Unless you have a higher budget, you can't ask for more. Staff are super nice, in room dining are excellent, hot spring is comfortable too.

Miinukset: Apart from hot spring and dining, a small shop, there is no other facilities. However, it is more than enough in an onsen.

Plussat: Amazing dinner and breakfast served in our room. Extremely gracious host and staff. Lots of little special touches, like fresh flowers in the room and buckwheat pillows!

Miinukset: A little worn, but if you don’t mind a little rustic it’s an extremely good value.

Plussat: The foods are great, employees are nice, and the onsen Is really comfort, suitable for family’s trip or go with partner.

Miinukset: It’s a pity that the view in my room is blocked by the construction site opposite to the hotel.

Plussat: All staffs are very nice and hotel is very clean. Great services and food.

Miinukset: Nothing

Plussat: Free pick up service from the station. 3 different Onsen facilities within the hotel, size was good and was clean with good amenities.

Miinukset: Evening meal in the room was terrible and not worth the money. Morning breakfast did not provide Japanese style breakfast which was disappointing.

Plussat: Great location

Miinukset: Wifi was lousy

Plussat: The facility is good. The staffs are so kind. The hot spring is a must, you can feel that the water is really different. Located near JR station and the city's shrine.

Plussat: Location, staff and breakfast

Miinukset: N/A

Plussat: good service and onsen

Miinukset: nil

Plussat: Huge hotel with multiple great onsens. The cypress onsen on the 3rd floor is highly recommended. Very close to train station. Great bar and cafe. The garden is breathtaking. In-room dinning is fantastic.

Miinukset: The view of the male onsen of the Great Panorama Bath on the 9th floor is not great: It just looks at the train station.

Plussat: Best Place for relax, Good onsen, Best service and location.

Plussat: We arrived late after a very long train journey and waiting for a taxi in the rain. The staff couldn’t have been nicer about it and showed us around the lovely amenities. The hot spring was smart and stylish. The room had a stunning view of Gero. In the morning all the taxis were booked up so one of the staff members gave us a ride to the station! A huge thank you to everyone at the Hidasanso.

Plussat: View and Onsen.

Miinukset: Breakfast was not so good (for western taste ). Staff have no English at all. Noisy. Staff came into our room while we were sleeping. No explanation. Looks run down. Cash only was not appreciated. Had to withdraw and carry heaps to pay for room. Would not stay there again.

Plussat: View from the room, kindness of services

Miinukset: None

Plussat: everything was perfect! loved it

Miinukset: nothing bad

Plussat: The place is located on the hill top and we were given a big room on the 4th (top) floor with the clear view, overlooking the green canopy, of the entire Gero town. Excellent view from the balcony. Service staff were very attentive to details and very responsible, great service. The onsen on the first floor was very clean and well maintained with a view of the garden through enclosed glass. The entire 2-day stay felt like home. Nice, quiet and relaxing. The senior lady host speaks no English but we got by via a small translating gadget; she was super friendly and hospitable.

Miinukset: Location is quite far from the train station and can be a long and uphill walk. We drove, so it was easy with ample free parking. The walk from the car park, with bags, can be a bit intimidating, but once you hit the lobby, it was like going home! Wi-fi is only available in the lobby.

Plussat: We stayed in an atmospheric Japanese style room with an almost unobstructed view of the town below and the surrounding mountains. The bath downstairs was perfect. The staff was very polite just as you would expect in Japan. Great value for money.

Miinukset: The hotel is located some ways up a hill so getting luggage up there might be tough without using a taxi.

Plussat: Great view. The whole town can be seen from the room. Very helpful staff as well.

Plussat: Staff can't speak English but go out of their way to be helpful with Google translate! They refunded our taxi ride to the hotel and let us take their umbrellas out in the rain. They also let us keep our bags in a locked room after checking out, while we vised Takayama for the day. The onsen was small but very enjoyable and refreshing.

Miinukset: Up the hill, so if you have mobility issues, this is not the place for you.

Plussat: The service by the staff was warm for the most part and efficient. They made a lot of effort to explain room features such as how to operate the bath and lay out of the hotel all in English. The food for both Dinner and Breakfast was beautifully presented and tasted so good. The location of the hotel is within 10 minute walk to the centre of town.

Plussat: onsen tub, in room meal

Miinukset: Room was dated Not value for money, overly expensive

Plussat: The room is not so big but cozy and romantic, dinner and breakfast also in traditional Japanese style, each of dishes is delicious, the public bath is comfortable and would be a relax thing to do in holidays.

Miinukset: None

Plussat: The dinner and breakfast are good. The staffs are nice and polite

Miinukset: The private onsen need to extra pay

Plussat: Staff were nice

Miinukset: Food was not good for value, the private bath in room was too small. And there wasn't coffee provide at all.

Plussat: Excellent Onsen stay; The staff are the best! They went out of their way to make us comfortable and be helpful! When we arrived at Gero Station the staff at the information counter (after you exit the station) called Kisoya and they were there to pick us up in minutes. We wanted to visit nearby Gassho Mura on our second day, and they went so far as to give us discount tickets, drop us off AND pick us up after we were finished sightseeing. The staff have limited English language skills, so I would reccomend speaking some basic Japanese for the added convenience, however it did not affect our stay at all. I can't recommend Kisoya enough! We truly enjoyed our stay and would love to go back.

Plussat: good location,nice view,excellent dinner and breakfast also nice staff private onsen with nice view

Plussat: I love in their service especially in breakfast and dinner set. This is a cute city with very warm welcome.

Plussat: Food was delicious. Wonderful and friendly staff. The private stone onsen was well worth the cold walk outside.

Plussat: The onsen is one of the best I have been, especially the outdoor onsen. The room is very clean and comfortable. We fell very relaxed and rested. The kaiseki dinner and breakfast are also amazing. One of the best I have tasted in Japan so far.

Miinukset: It’s a bit old from the outside. Location wise it's quite a distance from the station...check the timing of the shuttle bus before you come here.

Miinukset: Price is expensive compared to its peer and the facilities are exactly the same with others. No added value at all.

Plussat: Outdoor onzen is great.

Miinukset: it is an old style hotel which have an old furniture smell and smoking smell in the room.

Plussat: -

Miinukset: Toilet amenities should be provided more in room.

Plussat: the children’s playroom next to onsen area is very good for babies

Plussat: Fantastic Onsen resort! very good value of money!

Miinukset: Nothing!

Plussat: good onsen n kaisek

Miinukset: nothing specific

Plussat: Breakfast was served early

Miinukset: Pictures better than the facility

Plussat: hot spring

Miinukset: I booked non smoking room but when I get in there is still a heavy smell of smoking.

Plussat: Buffets were plentiful, nice onsen, large room.

Miinukset: futon bed very thin, so a bit uncomfortable. Property a little old. A short hike down to the middle of town, so a steep uphill walk back.

Plussat: This hotel the feeling is not a traditional japanese hotel. The hotel is large enough to get around and can find a few things to do. The onsen is good in particular the outdoor which has a good view of the Gero township. Both dinner buffet & breakfast are good!

Miinukset: no.

Plussat: i've really love it the hot spring of hotel kusakabe armeria

Miinukset: amenities like toothbrush its too hard and hair brush so very small

Plussat: The outdoor onsen was nice, . The dinner buffet was nice, we enjoyed the quality of the food but the 1,5 hour limit was too pressuring for us and we didn't enjoy a relaxing dinner as we hoped for. The view from the hotel was good and the hotel provides a shuttle bus. The hotel staff was very responsive, but they only responded in Japanese when communicating prior to check-in. In the hotel you can communicate in English.

Miinukset: The indoor onsen needs refurbishing. The corridor in the hotel smelled. The hotel is slightly outdated, but kept in a reasonable state. The fridge is unusable.

Plussat: Good location and good service as usual in Japan.

Miinukset: Room is dated. Renovation is needed.

Plussat: Room was clean. Breakfast was good. Easy parking.

Miinukset: We stayed for one night at Yamagataya when we visited Gero Onsen. Room is very clean, just a bit dated. We had a one-person onsen tub at the balcony but it was very small the water was too hot so we ended up using the pubic one. The outdoor public onsen was nice and comfortable. However the indoor one was a bit dated compare to the picture on their website. Dinner was served in kaiseki type but was just okay. The older lady who served us seemed really rush and we finished everything in slightly over an hour. And she wasn't too willing to explain the dishes. A bit rush for a kaiseki kind of experience. This is the third onsen hotel we stayed during this trip and we are frequent onsen visitors and have visited many onsen hotels before. This hotel unfortunately is not really meeting our expectation.

Plussat: Clean facilities, kind and friendly staff, good dining and breakfast, walking distance from the station(but when getting off at the train station, there are onsen buses waiting for us!)

Miinukset: A bit small onsen but I like seeing the night lights while having the onsen time. Rail sound might be a bit noisy but it was okay for me.

Plussat: Only the location.

Miinukset: Inefficient check-in process; unhelpful staff; poor manners. Worn out room conditions and malfunctioning facilities; Failure of facilities, even with an onsite upgrade for a charge.

Miinukset: service staff does not appear to know what they are doing. food not good for the price.