Gero hotellia

Plussat: Everything was perfect. Staff were very nice, caring and helpful. The food was exceptional. Onsen was really good too.

Plussat: Staff are all very friendly and thoughtful. Their warm smile has added much value to our stay. The gentleman receiving us speaks good English so there is no obstacle in communication. The onsen hotel is nicely decorated. Compared to other large hotels in the neighborhood, this relatively small one has successfully created a tranquil environment, making it a good place for rejuvenation. It will definitely be our choice if we pay visit to Gero again.

Miinukset: There is a bit of walk to the outdoor onsen so it will be quite cold in snowing season. But it is offset by the many good points of the hotel.

Plussat: It is arguably the best accommodation we’ve had in our trip. Much more personalized than the other five stars hotel we’ve stayed in. Go with the room with private onsen, it is worth every penny!

Miinukset: Nothing.

Plussat: comfortable room condition, nice and cozy onsen, very nice service.

Miinukset: No chairs in the room

Plussat: Tämä paikka on kaunis, 30-luvun arvokkuutta huokuva hotelli ja kylpylä. Palvelu oli erinomaista, ja ruoka oli herkullista. Suosittelemme!

Plussat: Breakfasts and dinners were superb. Onsens very clean. Saff and service very good.

Plussat: everything is great

Plussat: Everything was superb. We had the best nights sleep I can remember. 5 star +

Miinukset: Cost, although the stay was splendid it was expensive. Crazy man at the front taking bags and shoes had poor communication skills.

Plussat: Very traditional hotel with clean room and good service.

Miinukset: Smell in room

Plussat: Comfortable Onsen hotel - room is clean and tidy. breakfast & dinner - very good The outdoor and indoor onsen are good.

Miinukset: the room rate is very expensive.

Plussat: good view awesome hot spring good service

Miinukset: The facilities in room is a little bit old.

Plussat: Recommend to stay in the original old building, not the annex, has tones of character.

Plussat: The Ryokan has an unique atmosphere because of it's traditional design and pleasant ambient smell. The food was really good, there were many types of onsen to enjoy (outdoor, indoor, for family, in the room) and the staff was very friendly.

Miinukset: To be honest, I expected the room onsen to look a little prettier, but I could really enjoy it either way. It was nice that it was next to a very big window which could fully open to feel more like outdoor onsen and I was pleased to see the night sky and some stars while enjoying the room onsen.

Plussat: excellent food and was the best compared my others 9+ ranking Onsen hotel during the trip

Miinukset: none

Plussat: Room was very comfortable and had all the amenities one could ask for. In particular the room heating was very effective compared to other ryokans we've stayed in (for winter), and the separate kitchenette (drinks preparation area) with free mini bar was a nice touch. Service was excellent all round, food quality and variety was outstanding as well. Location was a mix - its a bit away from the main town center and train station, which has pluses and minuses. Need to use the hotel shuttle for transport (and they are always ready to do so) but quiet location away from any crowds. On the major plus side, the ryokan is just across the road from the Gero Gassho village which is a nice place to visit. Have done many ryokan stays across Japan and this is definitely near the top of the "best stay" list.

Plussat: The hotel staff was super helpful, our train got cancelled on us because of the heavy rain, we called the hotel and they were able to book us on the bus shuttle. Thank you!

Miinukset: A bit lost if you don't speak Japanese, but that's everywhere in Japan.

Miinukset: Check out time too early 10am

Plussat: onsen in room, great service, good food.

Miinukset: A bit higher price

Plussat: Good services from staffs

Miinukset: Small property

Plussat: Before Trip: The staff proactively contacted us ahead of time to arrange for station-to-hotel transportation. As both my partner and I do not speak Japanese, prior arrangements in English is very helpful. They have also helped us book a local ceramic class the next morning for experience. During the Stay: The location is slightly far away from the station, but I would say the area was quiet and beautiful. Even though we missed a train and arrived to the station 2 hours later than initial estimated time and supposedly missed the comprehensive dinner serving time, they were still able to arrange transportation and meal for us. Their staff is truly accommodating and welcoming. Meal: The comprehensive dinner and breakfast were above standard. I would definitely recommend every to get the package with meals included Onsen: I have only used the public outdoor onsen. Although it was not as huge I would imagine, but it is still good for it size, clean and cozy. Pricing: Although this place is relatively more expensive than other onsen Japanese style hotels. I think the price paid is very much worth it.

Plussat: Excellent service, delicious breakfast and dinner

Miinukset: Nothing

Plussat: Right next to Gassho Cillage about 3 mins walk. And close to the river. The room was so great and dinner was delicious. The staff are very friendly and helpful.

Plussat: The staff were very efficient and welcoming despite the language difficulties. The room is quite spacious and the hot springs are clean and roomy. The outdoor hot spring was quite enjoyable. The dinner was unexpectedly delicious although we ended up having too much to eat!

Miinukset: There is only one shuttle bus every hour or so and we had to wait at the stay to get picked up an hour later. Wouldn be good if the hotel can advise better before turbulence trip.

Plussat: There are plenty of things to like in this hotel i.e. great onsen (including private inroom, indoor and outdoor public onsen), excellent food (both dinner and breakfast), comfortable room and very friendly and helpful staffs.

Plussat: Room is good and breakfast is superb

Miinukset: No service for serving dinner at all, old bldg, private Onsen room just provide a small bathtub for onsen water, and did not tell us the checkout time is 10am, as we assume is 11am, same as other onsen hotels, then the staff say he need to overwork as we leave at 10.40am. Bad experience. Not recommended!

Plussat: Met the hotel staff Ben, who is originally from HK. He's been very helpful during our stay ! Everything is great about the hotel. Nothing to complain ! Value for money too !

Plussat: Very big and clean room, big bathroom, open view, great onsen facility.

Miinukset: The quality of the buffet breakfast could be better,

Plussat: Loved the onsen, garden pond and the food. The room was very spacious and comfortable and the first time in Japan we had an Lshaped lounge chair in the room.

Miinukset: Better directions required for third floor onsen

Plussat: the setting -amazing

Miinukset: bathroom tiny

Plussat: It is a 93-year-old hotel with refurbishment. Decoration & facilities are old-fashioned. However, the staff & dinner (half-board) are excellent.

Plussat: Nice room, great service

Plussat: very big hotel. there are three hot spring location in the hotel. the room also has hot spring water supply

Plussat: There are 3 different hot spring pools that.allow us to enjoy osen in 24 hours

Miinukset: The buffet breakfast is general

Plussat: Just fine

Miinukset: A little misunderstanding about the payment system but it’s ok now, I understand already

Plussat: Convenient location

Miinukset: Not many restaurants nearby especially at night

Plussat: Perfect guidance and service!The onsen bath is very clean.The massage is great.By the way,the kois are huuuuge!!They're soo beautiful and special!

Miinukset: The smell of the room is not good.The dinner is traditional but just so so for me.

Plussat: Location

Miinukset: Facility and breakfast

Plussat: Fine breadfast and location is near the JR station. Staffs are very nice.

Plussat: Traditional Japanese inn.Breakfast and dinner were very good. Great onsen especially the outdoor pool. Short walk from train station.

Miinukset: No view from room.

Miinukset: The floor mattress was a bit thin making sleep not the most comfortable, but I know that’s very traditional!

Plussat: The ryokan was very convenient to the station and not far to the main street where you can experience foot onsens, but be warned, they are of different temperatures so test the water first. They are a great experience and make your tied feet feel good again. The ryokan was a bit tired but we had a good size room and clean.The onsen looked good even though, due to some problem it was closed the night we were there.

Plussat: It is very close to the JR station. The staffs are very nice, breakfast and dinner are delicious.

Plussat: Location of Mutsumikan is very close to Gero Station, and it is also near the famous bridge and within walking distance to many restaurant in town. Onsen bath in ryokan is also good, the quality of onsen is really great. Dinner and breakfast is also delicious. Hida beef suki is served for dinner, which is good.

Miinukset: After onsen bath, it should have been better to have some iced water in the room :-)

Plussat: Very nice people, beautiful rooms and delicious food

Plussat: It is a really nice ryokan, you can feel the traditional Japanese vibe. The room is large, the futon is very confortable. The onsen is great. this ryokan is relaxing. And the breakfast was delicious.

Miinukset: -

Plussat: i like the open air bath, food and staffs

Plussat: All the staffs were extremely friendly and cheerful. Comfy room. Gorgeous in-room dinner and breakfast. Special thanks for ordering the cake for my mom's birthday, its was really good my mom enjoyed it so much.

Miinukset: The dining experience was quite a disappointment. We didn’t have the usual relax and enjoyable experience as we would normally have. The server seems to be very busy and tried to rush through the set up. The onsen was also a disappointment. The outdoor one was a small tub which can only fit 4 people max comfortably. the building and rooms are also fairly old and need touch up.

Plussat: The landlady and the gentleman who picked us up are super nice and friendly. The hotel is not too big, but facilities are so far so good. Meals prepared by hotel are good and delicious.

Miinukset: 1) in room dining must follow their schedule, not flexible 2) the Chinese guy at reception was showing less patience to my fiends’s requests 3) if all staffs can improve their English, for better communication or understanding

Plussat: The place is charming , the hot spring was great and the foods are delicious. The staff were very friendly especially Ms.Lucy whom was looking after us during the stay, she brought her own shoe fixing gel from home when she heard my shoes were broken. Thanks to her to made out stay even more memorable.

Miinukset: N/A

Plussat: Unless you have a higher budget, you can't ask for more. Staff are super nice, in room dining are excellent, hot spring is comfortable too.

Miinukset: Apart from hot spring and dining, a small shop, there is no other facilities. However, it is more than enough in an onsen.

Plussat: Amazing dinner and breakfast served in our room. Extremely gracious host and staff. Lots of little special touches, like fresh flowers in the room and buckwheat pillows!

Miinukset: A little worn, but if you don’t mind a little rustic it’s an extremely good value.

Plussat: Good service and staff!

Miinukset: Facility, especially the onsen/hot spring facility was small and very limited considering Gero being one of three top insensitive in Japan.

Plussat: the staff is very nice

Miinukset: no elevator; the facility a bit old

Plussat: everything. friendly.smile.location... comfortable bed and lights good English at reception

Miinukset: bath is far from the room and.lots of stairs. cold in winter.

Plussat: The Koyokan ryokan is sister hotel with two other places with hot springs and the front desk managers will be able to take you to whichever you like if you also want to enjoy hot spring elsewhere. Although a bit old, the room was spacious and clean and the futon was comfortable. The tea they provide in the room was good.

Miinukset: There were some audible noises and music playing late at night. Access to the lights are on the outside wall of our room next to the entrance.

Plussat: The hotel is a ryokan with a lot of charm. I enjoyed the futon bed and the clean tatami. The room was rather cold but the bedding really warm, I slept very well. The outdoor spa (rotenburo) was simply fantastic.

Miinukset: The walls of the rooms need to be refreshed. The hotel could have their own place where to smoke (you need to walk to the next hotel, 30 m way, very close but awkward).

Plussat: Big rooms, nice view. The onsen is pretty nice.

Miinukset: Old Japanese style place, I'm not so used to that

Plussat: The staff were great! Service minded and friendly. Both at the reception and those that served breakfast and dinner. The food here was superb! The way it was plated was an art, and it was exciting tasting different tasting menys both for breakfast and dinner. Recommend guests to book the half pension because the food itself is worth the stay!

Miinukset: The rooms at this hotel need an upgrading. Felt dirty in the room with worn out furnitures. There were also dead insects in the closet and spiders web on windows.

Plussat: Just perfect on everything

Plussat: Nothing.

Plussat: Nothing

Miinukset: The service in the restaurant is not up to the standard, the lady is not that nice and push us to leave the restaurant not in a good manner. Food is not that tasty! The hotel is quite old, the toilet in the room is smelly. I will never go back.....overall experience is not enjoyable!

Plussat: Fireworks on the night we stayed. Its awesome

Miinukset: Close to the train. A bit noisy

Miinukset: the room is close to the railway line

Plussat: Very friendly and helpful staff! Beautiful atmosphere. It really felt like a luxury vacation for a reasonable price.

Plussat: Stayed in the traditional Japanese room which was excellent, a great way to soak up some local culture. Reasonably priced, great staff, very clean and a really nice onsen experience.

Miinukset: Located a bit far from the centre of town and too close to the railway line, however the trains do stop early in the evening and are not really a bother.

Plussat: Great nice staff, trying to explain everything in English. Large room for Japanese standards.

Miinukset: Little bit old interior. Not really negative, because of the Hotel typ, but be aware of quite hart tatami mats with a thin futon as beds.

Plussat: foods

Miinukset: nothing

Plussat: Awesome place, great dinner buffet, big comfortable room.

Miinukset: Restroom near the lobby need improvement especially female room from stinky smell.

Plussat: hot spring

Miinukset: I booked non smoking room but when I get in there is still a heavy smell of smoking.

Plussat: Buffets were plentiful, nice onsen, large room.

Miinukset: futon bed very thin, so a bit uncomfortable. Property a little old. A short hike down to the middle of town, so a steep uphill walk back.

Plussat: amazing thailand show

Miinukset: more facilities to enjoy, more karaoke rooms

Plussat: This hotel the feeling is not a traditional japanese hotel. The hotel is large enough to get around and can find a few things to do. The onsen is good in particular the outdoor which has a good view of the Gero township. Both dinner buffet & breakfast are good!

Miinukset: no.

Plussat: Clean and beautiful view from room

Miinukset: None of the staff can speak and English. Walls are very thin and had a very bad nights sleep because of noisy people next door.

Plussat: The outdoor onsen was nice, . The dinner buffet was nice, we enjoyed the quality of the food but the 1,5 hour limit was too pressuring for us and we didn't enjoy a relaxing dinner as we hoped for. The view from the hotel was good and the hotel provides a shuttle bus. The hotel staff was very responsive, but they only responded in Japanese when communicating prior to check-in. In the hotel you can communicate in English.

Miinukset: The indoor onsen needs refurbishing. The corridor in the hotel smelled. The hotel is slightly outdated, but kept in a reasonable state. The fridge is unusable.

Plussat: Onsen was very good. Dinner is in buffet style with free alcohol drinks.

Miinukset: Too many people and the restaurant.

Plussat: The room is big enough for 5 peoples Price is good (with dinner buffet) The hot spring area is big

Miinukset: If somebody on the same floor smoke, we can smile the smoke in the corridor the bathroom is together with the toilet, it is the first time I saw in the hot spring hotel The toilet is smelly and small The convenience store inside the hotel closed too early

Plussat: Dinner and breakfast are super! Very traditional Japanese way! Room is a bit old but clean. The Onsen is good. Personal very friendly!

Miinukset: Nothing!

Plussat: All receptionist were very helpful .

Miinukset: Price a bit high and in room onsen a bit small

Plussat: The property is a little age, but is still clean and comfortable stay for a night onsen stay. They have private bath available with additional cost to allow family with young kids to enjoy the outdoor onsen without disturbing others. And beat the room is able to view the winter fireworks at the bridge side.

Miinukset: Is a Long walk to reach the nearest convenient store in the town and bridges

Plussat: Helpful staffs make the difference ! It was snowing when we arrived, despite that the shuttle service hour is over, they came to pick us up in their personal cars. (We travelled w 2 children) The GM of the hotel spoke Chinese. She is always around to help. There is also a Filipino staff who can speak English. Thank you !

Plussat: This is my second time to stay at this hotel. Same room as previous. I love this hotel so much.

Plussat: The service by the staff was warm for the most part and efficient. They made a lot of effort to explain room features such as how to operate the bath and lay out of the hotel all in English. The food for both Dinner and Breakfast was beautifully presented and tasted so good. The location of the hotel is within 10 minute walk to the centre of town.

Plussat: I made a mistake for my reservation and forgot to add my two kids in the list. The staffs did an excellent job and prepared supper for my kids in a short notice.

Miinukset: Nothing. The hotel is very good.

Plussat: The dinner and breakfast are good. The staffs are nice and polite

Miinukset: The private onsen need to extra pay

Plussat: Staff were nice

Miinukset: Food was not good for value, the private bath in room was too small. And there wasn't coffee provide at all.

Plussat: Higashiyama san was very prompt in her response to my queries before our trip. All the staff in the hotel was attentive. We enjoyed the food and onsen! Thank you Sasara!

Plussat: The view from the room was amazing, very hospitable hosts too.

Plussat: We arrived late after a very long train journey and waiting for a taxi in the rain. The staff couldn’t have been nicer about it and showed us around the lovely amenities. The hot spring was smart and stylish. The room had a stunning view of Gero. In the morning all the taxis were booked up so one of the staff members gave us a ride to the station! A huge thank you to everyone at the Hidasanso.

Plussat: Not too far from the station but hard to walk if you bring the big luggages. Room is good. Staff are very nice.

Miinukset: No bus service from station to hotel.

Plussat: This is my second visit and there will be next.

Miinukset: The uphill walking but that also makes it tranquil.

Plussat: everything was perfect! loved it

Miinukset: nothing bad

Plussat: We stayed in an atmospheric Japanese style room with an almost unobstructed view of the town below and the surrounding mountains. The bath downstairs was perfect. The staff was very polite just as you would expect in Japan. Great value for money.

Miinukset: The hotel is located some ways up a hill so getting luggage up there might be tough without using a taxi.

Plussat: Great view. The whole town can be seen from the room. Very helpful staff as well.

Plussat: Staff can't speak English but go out of their way to be helpful with Google translate! They refunded our taxi ride to the hotel and let us take their umbrellas out in the rain. They also let us keep our bags in a locked room after checking out, while we vised Takayama for the day. The onsen was small but very enjoyable and refreshing.

Miinukset: Up the hill, so if you have mobility issues, this is not the place for you.

Plussat: It is convenient location where is nearby town and old onsen shrine. It is located on hill and an quiet place. Who travel with big luggage and without self drive must be problem. When arrive the lobby you do need to walk staircase. We love the breakfast presentation and food portion are fine.

Miinukset: The onsen water is too hot and small. provide the common hair dryer is not powerful. The room is full of furniture and tight space for three persons to stay.

Plussat: The staff were helpful, the offered us umbrellas. and the room was satisfactory.

Miinukset: onsen needs some work there was mold. The room we had was just ok. There was no coffee in the room

Plussat: Grand onsen and there are private room as well. Price of Goods in hotel shop is cheaper than outside.

Miinukset: Dinner is ok, but I’ve had better. Breakfast is buffet, not set, but there were many choice.

Plussat: The onsen is big and clean

Miinukset: The concierge staff is pretty rude.

Plussat: free bus from the station

Miinukset: No free bus from the hotel back to station

Plussat: Good location

Miinukset: It would be great if there are more vegetarian dishes

Plussat: Location is good

Plussat: Location

Miinukset: No bathroom in the room

Plussat: The hotel's location is great, very near to station. The onsen is great & have so many different types & the opening hour is long. The scenery outside the hotel is great too. It's a short distance walk to Gasoh village & the farmer market!

Plussat: Dated furniture . Water taps running separately for hot and cold water. Strong cigarette smell despite deodorizing room. Only plus point is both their dinner and breakfast were having good spread.

Plussat: Big japanese-style room, with futon matress to fold/unfold. Nice onsen in the hotel.

Miinukset: Nothing really.

Plussat: The rooms are very traditional Japanese tatami style. And it's well prepared before you arrive. The dinner and breakfast are in buffet style. The onsen (hot spring) is really nice.

Miinukset: There are some dust in between the tatamis in the room. The onsen room is quite small and the temp of the water is not quite stable.

Plussat: Good place, breakfast and dinner execellent !

Miinukset: None