Köln hotellia

Plussat: Everything! Great location right next to cathedral and Christmas markets, beautiful public areas, newly refurbished room with free minibar and very comfortable bed. Staff went out of their way to make sure everything was perfect.

Miinukset: Room was quite hot, we had to have the air conditioning on maximum in December

Plussat: Brilliant location. Lovely old world charm. Staff very helpful

Miinukset: Walls a little thin could hear people next door talking and watching TV late at night when trying to sleep.

Plussat: Hyvä palvelu

Plussat: This is a fabulous hotel it is very well located to all the local amenities, the staff were all extremely friendly and helpful, the superior suite was gorgeous. We visited the piano bar drinks were fab barman was very friendly.

Miinukset: We had requested a king size bed but it was two beds put together with a with a massive lump in the middle this was the only thing that let this hotel down.

Plussat: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Miinukset: Nothing.

Plussat: Professional bar staff, great atmosphere, tasteful cocktails, Mr Matias made our stay better . Reception service and bell boys also great. Nice location .

Miinukset: Breakfast restaurant needs to be supervised . Taku Restaurant real disappointment by all means . Staff needs to be selected carefully and trained properly to be able to keep at least basic service standards . Room 451 inconvenient due to iron floor construction and really uncomfortable bath . Low value for money overall .

Plussat: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Miinukset: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Plussat: Location, right in the centre next to the Christmas markets.

Miinukset: No kettle, would of been nice to of had tea and coffee facilities.

Plussat: Central to everything

Miinukset: No tea coffee facilities in room

Plussat: Huoneessa kaikki oli ehjää ja pääasiassa puhdasta. Mukava henkilökunta.

Miinukset: Persoonattumuus. Liikaa erilaisia lappuja ympäri huonetta. WC:n roskis likaisen näköinen. Petauspatjan suojassa karvoja/pölyä.

Plussat: If you’re there for the Christmas markets, it’s the best location ever! On top of that, it’s one of the best breakfast buffet selections I’ve had in Cologne, and I’ve stayed in several places there. Rooms are small but comfortable and very clean. Shower is great and the staff we dealt with were fantastic. Highly recommend.

Miinukset: Nothing! All great.

Plussat: Nice, clean, modern & centrally located with good breakfast.

Miinukset: As it is centrally located in a mainly pedestrian area, opening the window during the night brings some noise.

Plussat: Hyvä aamiainen Huone oli tilava

Miinukset: Ei oikeastaan mitään nekatiivistä

Plussat: Very close to the Christmas Markets. Facilities very good, staff excellent, food very good.

Miinukset: Nothing

Plussat: Fantastic location for the Christmas Markets - can explore all of them with ease. Lovely clean hotel with comfortable beds and lovely duvets. Hot shower and timed heated lamp when getting dry. Fantastic buffet breakfast with great variety. Room kept clean by a very friendly lady.

Miinukset: Terribly small rooms for a 4 star hotel. Fine if you are on business and passing through but if you are there for a few days as a couple, I don't think these rooms should be used. There is no storage what so ever. There is only 1 small drawer - too shallow to put socks in, mainly for make-up I presume. There is no wardrobe at all. Just a few coat hangers on the wall above the dressing table. There are 2 hooks for coats but designed so that your coat falls on the floor, or if your coat is wet, all your clothes get wet. No other coat hooks in the room / back of door. You cant comfortably walk around the bed and have to do a 'side shuffle' to get in and out of bed. You cant sit in the chair at the dressing table and allow someone to pass - you have to move or they have to clamber over the bed. Your suitcase has to reside on the dressing table (no where else for it) and you live out of that (backpacking all over again). No air con and with the room being so small it was hot in the night. If the window is open you are then exposed to all the noise of a typical area where there are +++ bars. There is a nightclub opposite thats open until 4am and v noisy. Deliveries start before 6am. So don't get a room on the front - the view is beautiful but either close the window and bake or don't sleep. No tea or coffee making facilities Awful small cardboard like bath towels Pillows are reduced size duvets - no substance. Obviously, no spare in the wardrobe because there is no wardrobe!

Plussat: Clean rooms, comfortable beds. Modern.

Miinukset: There was a room service tray left in the hallway from when we checked in to when we checked out two nights later. The AC could also be better.

Plussat: Hyvä sijainti ja erittäin hyvä aamiainen ja palvelu.

Plussat: Staff professionalism.

Plussat: Clean, comfortable, excellent location. Cleaners/room staff were fantastic.

Miinukset: It was advertised as double room but was a twin with beds pushed together. When raised with staff no apology or any offer of help. Poor customer service from reception.

Miinukset: We had a twin room instead of a double bed and the cleaner left their cleaning equipment in the room. In booking website there is no option to select your room so the hotel decided to give us a twin room, we rang reception to ask why we got a twin room rather than a double bed room they told us that booking.com didn’t have the option and that it is left to their discretion. The facilities were fine but we had to move the beds ourselves in order to have a double bed.

Plussat: Sijainti, aamupala, aamupalan henkilökunta.

Miinukset: Varaus oli kahdelle, mutta hotelilla yhdelle. Korjasivat pienen juttelun jälkeen.

Plussat: - central location - comfortable

Miinukset: - the swimming pool and sauna were closed, come on, this is the main reason to pay a 4 star hotel

Plussat: Lindner Hotel Dom Residence was a very short walk to the cathedral and therefore the centre of the city. We didn't need to take a taxi and just used the tram once to visit my niece in the university. €3 on the S19 from platform 11 in the airport took us straight into the Koln bhf (central station) which is directly across the square from the Cathedral. Then a short walk to the hotel. The hotel was warm, comfortable and inviting. Most of the staff were very smiley and accommodating. The bar staff were very friendly and we were quite happy to finish up long days of walking around Christmas markets in the bar. There was a good array of hot and cold food for breakfast and self service coffee. We used the sauna and swimming pool after a hard day walking to ease the joints and it was lovely.

Miinukset: There is no kettle in the bedroom, I know this is usual in Europe so I had brought my own with me - an Irish thing I suppose; to have the cup of tea before bed

Plussat: the breakfast was excellent, loved the haribos

Miinukset: nothing really

Plussat: The resort

Miinukset: No coffee/tea facilities in room

Plussat: Very clean and comfortable

Miinukset: Bar and restaurant closed on sundays

Plussat: The hotel location was fantastic, right around the corner from the Cologne Dom. The price is a little high, but low for Cologne so it’s a great deal. The breakfast is wonderful - so many options! The room was nice and clean!

Miinukset: N/A

Plussat: Runsas ja todella monipuolinen aamupala

Miinukset: Maisema ikkunasta, rakennustyömaa, niitähän isoissa kaupungeissa aina riittää, ei minua juuri häirinnyt

Plussat: Aamiainen oli oikein hyvä ja monipuolinen. Hotellin yhteydessä on hyvä kuntosali, kaikki peruslaitteet ei vapaita painoja pl, käsipainot 10 kiloon asti. Mutta monta juoksu, crosstrainer, soutu jne laitetta. Kaikki paikat kävelyetäisyyden päässä.

Miinukset: Tyynyt olivat heikot, ainoa negatiivinen asia koko hotellissa.

Plussat: Aamupala oli loistava, tyynyt olisin voinut tuoda vaikka kotiin mukaan

Miinukset: Very friendly and helpful staff, location ok.

Plussat: Hyvä sijainti

Miinukset: WC käytävällä

Plussat: So glad we found this hotel. Great value for money. We had a shared bathroom but the location and cleanliness of hotel was fantastic and just a very short walk from main station. Excellent breakfast and staff very helpful and friendly! Will stay again!

Plussat: We liked the location and the breakfast

Miinukset: Unfortunately I dind't see that it was a share bathroom. They didn't say thought that the micro tiny bathroom had to be shared with 7 more rooms, worse than a hostel. It was so small you couldn't even turn around.

Plussat: Amazing breakfast.

Plussat: Sijainti oli loistava. Rauhalliset yöt. Ilmainen autoparkki sisäpihalla.

Plussat: Breakfast. It was a perfect one.

Miinukset: I was insulted by the personel. I was late 20 minutes after 12.00 o clock. Nobody called me, and when I was back, all my belongins were in a laundry basket, all together, panties with the charger somewhere close to the reception door. The gesture is a terrible one, offending; it was a DECENT way to call and to ask for a penalty. I was booking at this hotel because of some memories...unfortunatelly, people change, life change, and the good memory became a bad one.

Plussat: Easy walk to the hotel from the train station, and superbly located within walking distance to all major attractions. The hosts were very friendly and accommodating with luggage storage and an earlier check in. Always welcomed with a smile in the morning or on return from a day of adventuring. A nice breakfast with a good spread, typical for what you would find in Europe. I enjoyed my stay, the single room did not feel cramped, and the communal toilet and shower were kept clean and tidy.