Muong Thanh Luxury Quang Ninh Hotel

The unprofessional attitude of payment staff, they double booked guest’s payment but didn’t intentionally return it to the guest after they left the hotel, until the guest requested repeatedly and seriously.

Noce view from the room on the 29th floor.

I dont like leaving poor reviews but I feel compelled to warn others. Now, it may have been just bad luck and a coincidence but our experience was poor,.from the messages which were done by people who had no idea how to massage. They also arrived late for the massage and finished early. Then there was the toilet that you had to flush twice. The gym was officially open but when we went to use it, it was clearly being used by staff as a staff room. We walked out. There were no tennis rackets available for the tennis court. The pool bar was closed even though it was during opening hours and breakfast was not great. When discussing the issue of the massage with staff they said that no managers were available as it was their day off! Remember this is supposed to be 5 star hotel for which we paid more than 3 times what other nearby hotels were charging. Anyway, you can do better than this place.