Punta Cana hotellia

Plussat: Service is impeccable. This is a truly unique property. Secluded, private and set up perfectly. I never come back to same place on vacation in general....this is my third time with no regrets.

Miinukset: Meals are expensive and high taxes.

Plussat: The staff was incredibly friendly and the VIP service through customs was the best thing ever. We were on the beach 15 minutes after de-boarding the plane. The villas are gorgeous and little details throughout the property like the orchids everywhere are such nice extras. Having access to a golf cart and bikes was key! We loved exploring the entire property, especially the Ojos Indigenas ecological reserve. The sunrises are gorgeous every morning and my husband loved all the great golf nearby!

Miinukset: The food is not five star food but it's still pretty good. Also, the beaches are great but the white cages out in the ocean to keep the seaweed out do ruin the vista just slightly. But much better than having seaweed on the beach!

Plussat: The room was beautiful and very comfortable~we had separate his & her bathrooms which was a real treat! The staff were super attentive and the VIP airport service was second to none. Emmanuel was a fabulous host and brought a big smile to my face each morning at the incredible breakfast buffet at Bamboo! We will definitely return!

Miinukset: There was nothing not to like!

Miinukset: Lots of seaweed on the beach. It's a big problem

Plussat: We loved everything; excellent service, beautiful rooms, yummy food, amazing golf courses all around. We will definitely return. Thank you Tortuga bay for everything.

Plussat: Everything was perfect and above expectations: - the bedroom was huge, 2 bathrooms, a big terrace, a small kitchen, always clean - the quality of service is amazing! I’ve never seen that anywhere else: from the VIP arrival, to the beach, the restaurant, housekeeping, the driver, your private villa manager. - the hotel doesn’t have a lot of rooms, you feel really relaxed, you’re almost alone on the beach or at the pool. It’s exactly what we were looking for.

Miinukset: - they’re doing all they can to remove the sargassum seaweed. You still have some, but it’s way way better compared to other resorts in Punta cana or in the Caribbean. There’s no problem to swim in the sea.

Plussat: The staff at Tortuga Bay was excellent.The problem was with the beach which was in the middle of a sea weed invasion.Although the staff made heroic attempts to clean the beach the problem was at that time over whelming.I intend to return to Tortuga bay but would appreciate a discount on the price if there are problems with the facility.

Miinukset: Beach conditions

Plussat: Amenities were great and overall staff was really friendly

Miinukset: Food was average and restaurant service was poor

Plussat: The level of service was fantastic, from start to the end. Everyone was super nice, and taking care of us at every second - from the chaffeur to the restaurant, to the villa manager to the reception or the beach assistance. The room was really large with nice colonial furniture, two large balconies, and large marble bathroom. We ate at the restaurant Bamboo few times for lunch and once for dinner - food was great as well as the service Overall a fantastic experience and would seriously recommend Tortuga Bay to anyone!

Miinukset: only the beach, despite not being the worst season and the constant effort of cleaniness, had some algae, but was manageable

Plussat: The resort was amazing!! Everything from the service, room and beach were top notch. Can't wait to go back.

Plussat: Our luxury suite was amazing had our own private pool and golf buggy to get around in. The Acqua di Parma toilettes were a lovely touch in the bathroom and outside shower. The staff were amazing and very helpful. Carlos and Abi really went above an beyond to make us feel at home. The golf course was absolutely beautiful. The food in the Peruvian / Japanese restaurant was on par with roka an Zuma. The beach restaurants settings were breathe taking.

Miinukset: We went in the low season so it was a little quiet for a young couple. But I was told this was due to the time of year an it is busier in the high season. Some of the staff found it hard to understand our English so some food orders got messed up. Service was slightly slow some times whilst ordering drinks on the beach. Even so we will still be returning in January :)

Plussat: Nice location and beach

Miinukset: 1300$ a night but broken toilet, broken fridge, Jacuzzi not working, only 5min of hot water. We complained but they did nothing. they are just here to take your money. And after the check out was done and we already left they took 150$ more without explanation.

Plussat: The pool and beach area

Miinukset: Furniture at the room and village lobby

Miinukset: internet speed very slow, domotic system could be highly improved.

Plussat: Beautiful location and facility, friendly and attentive staff, great food

Miinukset: If you're going to have a high end television in the room please provide high definition service

Plussat: How quiet and peaceful it was for a relaxing getaway

Plussat: Nothing

Plussat: Large hotel, beautiful, very good food and wonderful restaurants. Great pools and very clean and convenient hotel!

Plussat: Nice property

Miinukset: The security sucks, a situation happen where a fight broke out and the security was not professional at all. They actually started fighting themselves and throwing objects. When the situation was trying to be handled they brought the security that didn’t even know anything, which was unprofessional because they weren’t in the situation to explain to the head the real problem. Horrible communication, no forgiveness. They treat people like animals. And the liquor is bad so is the food but one restaurant!

Plussat: beautiful grounds, pools, beach

Miinukset: food choices

Plussat: I like the pool and other facilities of the hotel, the room with a balcony jacuzzi was very good and the dinner restaurants were very delicious

Miinukset: cleanliness, the floor was wet when you arrived from the pool in the afternoon and the breakfast was lack of variety and wasn't that good.

Plussat: Everything

Miinukset: Internet was terrible

Plussat: Instalations are good and confortable

Miinukset: You have yo make reservations for most restaurants . Not good ☹️

Plussat: The food and services.

Miinukset: Everything is too far from bedrooms and there are only 2 trains, and both train stop just in a few places.

Plussat: I enjoyed the food, the variety of tropical fruits and juices, the ice cream. Loved the japanese restaurant. The pools and water park was very nice! The view of the coconut trees and the sea is beautiful! The staff is friendly, but most of them smille litlle. A place I recommend, it's worth going!

Miinukset: I did not like the italian restaurant. The quality of the food leaves something to be desired, but the service of the staff is very good!

Plussat: Pool options for kids really good. Spanish and Japanese restaurants of very good quality

Miinukset: Average customer service sometimes really bad. Concierge the worst Cockroaches and many mosquitoes in the rooms ( I took pictures ) Toilet totally dirty and stained, it took a day for maintenance. Buffette food average sometimes not good.

Plussat: Food was great. The hotel was entertaining.

Miinukset: The beach

Plussat: The cleanliness, the variety of restaurants and bars. The food choices and the quality of the food.

Miinukset: There really was not a complaint I can think of. Do prepare to do a lot of walking.

Plussat: Breakfast excellent, personal very nice!

Miinukset: Lunch time, personal very busy, I think they need more people at lunch time.

Plussat: Service and amenities were top notch

Miinukset: Food was a little disappointing- none of the meals we had were particularly noteworthy and some we didn't like altogether (Chez Isabelle was not our favorite).

Plussat: Hotel staff was courteous, engaging, and super friendly. The room was beautiful and stocked well.

Miinukset: The food was not quite as amazing as expected; however, it was good.

Plussat: Service, multiple pools, food, room amenities

Miinukset: Pool water cold. Food in some restraunts was disappointing (spice - Sashimi was cut atrociously, Thai dish a herrendous clump of noodles w/2 small shrimp. Lobster at Lobster House was overcooked, tasteless) Furniture & interior design cheap, uncomfortable

Plussat: The rooms are amazing and the landscape is very lush. Very peaceful vacation.

Miinukset: The food was hit or miss, but overall the resort was great!

Plussat: The Staff was fantastic, so genuinely friendly and really made sure you were having a great time. Staff, Black Coffee all went above and beyond.

Miinukset: No.

Plussat: The resort itself was beautiful

Miinukset: The food was absolutely terrible, would not recommend on that alone

Plussat: Loved the rooms, the views , the peaceful music, the staff was super friendly, restaurants were had a nice variety, Drinks were delicious.

Miinukset: The only thing was the smell of dampness in our hotel room. The incense in the room was nice but there was so much moisture It was impossible to light a match..........we had to frequently ask for towels for our room. They were delivered quickly tho.

Plussat: Location

Miinukset: Our room was very dirty and we asked multiple times (4) for someone to clean the jetted tub. I ended up cleaning it myself. The room stunk and was very humid. They did bring a dehumidifier in but we had to keep dumping the water multiple times a day.

Plussat: The energy and friendliness of the hotel entertainment staff

Miinukset: Some of the food was not as good as expected and even though there was evening entertainment a lot of it was the same performers night after night

Plussat: Very clean great beach great service

Miinukset: Nothing

Plussat: The beach and staff were great. Entertainment was wonderful! Everyone was very friendly. Offered free long distance from hotel room. The grounds are very beautiful and the ocean is warm and good for swimming.

Miinukset: Food was very disappointing. We are not hard at all to please when it comes to food. The food is our only complaint. We've stayed at Excellence in Puerto Morales & it's a 5 star hotel. This hotel is not 5 star.

Plussat: The hotel and grounds are stunning, and the great layout of the resort made it easy to get to everything. The entire property was spotless, both inside and out. The staff went above and beyond to care for the guests. The food was fantastic!

Miinukset: Not a single complaint about the hotel.

Plussat: Everything, room, food, service. The staff goes out of their way to help you. Just the quality of the food is worth the money coupled with the personalized service.

Miinukset: The ventilation for the lobby could be better specially during summer months.

Plussat: Great location

Miinukset: Rooms

Plussat: The property is located in a quiet and beautiful area. Not fully developed but peaceful and tranquil. The staff was very accommodating and helpful. The recreation staff offered lots of fun activities and the food at all the restaurants was excellent. A good variety.

Miinukset: A lot of attention was given to the notion of a “ Personal butler” before and after I arrived. I celebrated a birthday and I thought something would be done. It was almost as if my “ butler” forgot and at dinner when another person was being celebrated he asked me if I wanted the same thing. Of course, NOT. You really don’t need that person as there are only 2 restaurants you need reservations. You can do that on your own. The property is also not really on a beach but an inlet but there are plenty of pools and they offer a day excursion to a beach free to guests.

Plussat: The staff were great

Miinukset: The food menú didn’t change, every day was the same

Miinukset: Awful. Please don't stay here.

Plussat: Ignacio is the best love his drinks.. Bayron was the best Butler he made sure we were good at all times... our waiters Edwin, Michael, and Geomar these three are the dream team they took care of us.. john the Dj was so much fun.. Ana she has this drink which is great...I’ll be back next year!!! Here are some the place is Beautiful!!!

Miinukset: Here a few thing trs cap Cana needs to work on. 1. ATM 2. AC in the casino it was very hot in there. 3. Gay events/alternative life styles

Plussat: everything

Plussat: The staff and service were excellent!

Plussat: Great staff and perfect ressort for any special occasion

Plussat: Excellent views. Staff goes above and beyond.

Plussat: the hotel gives you a special welcome at home, they treat you like family and that is part of their specialty to make you feel comfortable and reliable at all times

Miinukset: everything was perfect no complaints.

Plussat: The place is very well located, the hotel is not huge but big enough to satisfy a short stay. Different than many resorts, this one give the chance to have a nice walk around the hotel enjoy other restaurants located at the other facilities

Miinukset: honestly, no too much to suggest, I think the food variety must be better, however to me it was ok

Plussat: The customer service and willingness to accommodate was outstanding.

Miinukset: The only thing we were disappointed in was the WOK restaurant. Much confusion in the orders, items that did not arrive and overall the food was bad- they were very apologetic ....

Plussat: Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.

Miinukset: Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.

Plussat: The weather was nice and the food was good.

Miinukset: The beach was not nice, maybe 100 yards long and too much seaweed. The Spectrum sales party was a real hinderance on our stay and they basically took over the resort and pool area.

Plussat: The Asian restaurant and the Steak restaurant were our favorites.

Miinukset: Small beach.

Plussat: Pool staff was good, smoothie bar was good. Wish they had more almond milk.

Miinukset: The staff at the buffet were not as attentive as they should have been. Almond milk and protein wasnt readily available.

Plussat: Our honeymoon trip was simply perfection. Everything was stunningly beautiful, buildings and views alike! The food was excellent, and the staff and service were unforgettable. Henry, Eduardo, Genesis, Chocolate, Maria, Diana, and all the beach bar staff and servers made everything so special for us. They did everything they could to make our stay amazing - and it was! Would go back in a heart beat!

Plussat: 1. The architecture of the resort is very pretty and we liked it very much. The garden is also well maintained. The resort is quite big, but it is not overwhelming. Close to this resort is the second one, we decided to visit it Sancturary is much better The Sanctuary Punta Cana is not overwhelming at all. Also, the way how the restaurants look is very elegant and nice for the eye. 2. Our room was very bright, we had a nice view, it was very spacious and the bed was very comfortable. The bathroom was also very good. The bath and the shower, both were in the bathroom. We liked it a lot. 3. The beach is small, but it is quite well supplied. There are many sunbeds with umbrelas (unfortunately not enough), a few double beds with baldahims and few cubes, we loved the cubes! Disadvantage - people booked sunbeds very early in the morning, leaving towels / books / liquids, we did not like it, but after first day we had to do the same, otherwise, we would have the sunbeds in full sun. The worst part of it was - most of the sunbeds were really not used by people, becuase they only left their belongings and then disappeared... The men work really hard there to clean the beach from the algaes. The beach is really clean. BTW, at some point there were a problem with water... the resort should do something with that. When we took a trip with a helicopter, we saw from the air that dark almost black, dirty liquid affects the water in the resort. That liquid was coming from site of Villa's. Honestly, it looked disgusting. -- is it a pity, because the beach is really nice. 4. The staff is kind and helpful with a very "American" mentality - most of the guests like it because they were Americans. However, in the past we stayed in places (in Mexico and Bali), where the hospitality training was much better. Sometimes I felt that the staff was too carefree. 5. Very close to the hotel is a public Juanillo beach. It is worth seeing.

Miinukset: 1. The biggest disadvantage was the quality of FOOD. The most tasty of course was local food and see food - always fresh. However, it is obvious that when you stay longer time, you need to have more options. The problem was it was not very good. Once I took chicken, it was dried completely. There is small choice of salads... eating so much meat is not healthy and it is heavy. Also, I was under impression that some ingredients like dressings to dishes are used in each restaurants to different dishes, which makes me think about it... does it mean these souses are not prepared in the hotel but ordered in giant butles and full of conservants? Hamburgers on the grill were very bad quality. We ordered once room service, this was not very good too. I personally liked the most steakhouse, however, the portions are ridiculous and it is waste of meat. We ordered steak for 2, it was giant, the same for chocolate suffle. Such a waste. WOK restaurant was the worst experience. Ramen soup was nothing like real ramen, and it was served with ICE-SALAT! There were no bok-choi, even though it is mentioned in the menu! Seriously? You think people are so unaware of what they eat? 2. When we arrived a person who checked us in, immediately tried to sell us the upgrade of the room. We didn't like it, as we were after 12h travel and the only thing we wanted to do was going to bed. I made a small comment about this, but this person didn't get it. The staff should be trained better to recognise such needs. 3. I felt like people work there too long and it was visible on their faces. I saw one lady during breakfast and dinner, every day 7 days with no break in between. I hope this is legal. 4. We participated food show in fusion restaurant, the show was very positive but at the end of it the staff fed guests with dessert, the female-staff fed men, the male-staff fed women. I found it very sexual and unappropriate. 5. WIFI still to be improved - slow and not always available.

Plussat: Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!

Miinukset: Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.

Plussat: Nice amenities and spa.

Miinukset: Concierge services really disorganize, missed my transfer and confirmed after I had already checked in. Wanted to charge me later (didn't even know they didn't do the service). As a all inclusive, food ins't really good and service is only granted upon tipping alot.

Plussat: Beautiful buildings. Immaculate. Tasteful and artistic. You are somewhat isolated in the area called cap Cana And so you feel very safe.

Miinukset: You are in fact somewhat isolated sure if you are a nightlife person this is not the place for you. This is a place who wants luxury and relaxation.

Miinukset: No beach. To many buildings jammed together. Food was so-so.

Plussat: Everithing was excellent beyond my expectations especially the customer service and the people in the Buffett area and all the facilities included the spa . A 1

Miinukset: Nothing

Plussat: the staff

Plussat: The staff, the facilities, and its view

Miinukset: The beach isn’t as clear as Macao

Plussat: The beach and property are beautiful and clean... very well maintained. All staff are professional and delightful. Room service went above and beyond to accommodate my vegan green eating approached to breakfast. I was and am grateful. They even followed up after it was delivered to ensure it was satisfactory!!! I enjoyed the spa as well... Simply lovely. I will return.

Plussat: Distance from airport. The beach is really good

Miinukset: The staff are not great. They are just there to do a job. The cost of food/beverage is expensive. I paid US$8 for a glass of milk for my son

Plussat: The whole property is clean, but one of the elevators did not work well

Miinukset: A lot of staff but very poor attention. Although all the property is clean except restaurants. One of the elevators did not work well

Miinukset: Only stayed one night. Blocked money did not return 4 weeks. Accounting is not responsible for letters

Plussat: The hotel was very clean and modern. The staff was well-trained, friendly and helpful. Would definitely stay again and recommend to others.

Miinukset: Wifi should be provided at no cost and hassle-free for all guests. Another smoking area could be added closer to the beach.

Plussat: Friendly staff

Miinukset: The bugs in hallway,,, even though I know we were in a tropical location,,, the restaurants in hotel charged $3 for water and the same water in the room was free..

Plussat: The ocean view room. cleanliness and location.

Plussat: Location

Miinukset: Some of the staff, specially when I was checking in he told me the hotel was fully booked when I have my reservation from the day before

Plussat: Beautiful grounds, beautiful beach, big pool, convenient to airport, nice ocean views

Miinukset: Marble halls and floors look great, but guests voices late at night echoed in the halls even from far away, and we could hear people walking around in high heels above us at all hours of the night

Plussat: The view from our room, looking out onto the ocean was superb.

Plussat: Excellent rooms, fantastic staff, delicious drinks, perfect pools/beach, and great food! Can't wait to return again; this place is simply... Majestic! As a 22 year old traveling with his 2 parents and 2 siblings (14 year old sister, 18 year old brother) there was something to do for everyone in every age group. The live evening shows were a treat everyone could enjoy, and the entertainment staff went above and beyond to make every activity a delight. The incredible amount of effort put in by everyone makes this a truly great vacation to take!

Plussat: Convenient

Miinukset: Weren’t accommodating

Plussat: This is my 6th time staying in this resort, everything is amazing, the food, the quality of the drinks, entertainment, rooms, staff, everyone is very nice. My special attentions to the outstanding service from Cristian a the beach bar, Mirulgis and Felipe at the plaza bar, Ezequiel the best bartender, Pedro at Japanese restaurant, Alexander the butler, Tony at the buffet, everyone and everything amazing. See you all next year!

Miinukset: The only thing I didn' t like that they didn't have Zumba at the beach every day like the 5 past time I was there, I hope the zumba classes are back everyday!!

Miinukset: Need to add shrimp and Caribbean lobster to their menu.

Plussat: Beautiful room and hotel. The service was absolutely wonderful. wonderful.

Plussat: The actual service staff was very friendly and attentive

Miinukset: For 3 days we waited to have the refrigerator fixed and it never was. The shelfs in the bathroom was broken and falling off and when we checked into the room it was not cleaned. Not to mention that there was a third bed shoved into the corner of the room behind the couch. Last but not least the restaurant by the beach had crows eating the food from the buffet and no one was doing anything about it.I have pictures which I sent to the property.

Plussat: The location was great. We were just steps away from the beach.

Miinukset: The housekeeping service was not the best. We had to ask repeatedly for towels and soap. The room was not cleaned very well. We had sand left in our shower and on the floor after our room was cleaned. We were bothered by people constantly selling stuf

Plussat: The location and how well everything was put together caught me off guard. The staff treated us very well and made sure we had a great experience. They also went out of there way to help celebrate my girlfriend's birthday, I have no complaints.

Plussat: It was definitely the staff, we will return just to see them again.

Miinukset: Nope it was great!

Plussat: The beach party on Monday night was very special. The evening activities through the week was very nice.

Miinukset: The television only shows spanish television. It would be nice to have some English channels to view.

Plussat: Perfect rooms and meals. Very special is the butler service. Our butler Alexander was outstanding

Plussat: I come to this resort every 3 months and it always exceeds my expectations hence why I continue to return

Plussat: The hotel is outstanding! I highly recommended!

Plussat: Beautiful location and the rooms were adequate for the price. The staff was the best part because they all ddI they best to make sure everyone is happy

Miinukset: The food. Unfortunately we didn’t take to well to a lot of the food because of the bland flavors they had. We really expected better tasting even after eating the extra cost restaurants they still didn’t make our expectations.

Plussat: Every thing

Miinukset: Front desk employees could have been friendly & helpful. They seemed rude & arrogant.

Plussat: The swimming pool in the adults only was amazing and much more relaxing than the one at the palace . Great food from every buffet especially at lunch time at la brisa restaurant.

Miinukset: Everything was amazing

Plussat: The friendliness of the staff every where: Special thanks to Jailo (reception Bavaro Beach), Elizabeth, Liliana, and Emilio (service at the Miramar buffet) and Fernando (Sommelier at the Brisa). The Spa treatments were fantastic, many thanks to Gencilia! Jose and Juan (pool area, towels) and Estefanie (service pool bar) Everything was clean and very well maintained (facilities, pool & gardens and beach). All in all a very enjoyable stay.

Miinukset: The rooms in Bavaro Beach were not very modern so we changed to Bavaro Palace. The food was also of lesser quality and choice than in the Palace.

Plussat: The room and the bed were excellent. Do was the buffet, where the staff was friendly and professional. The beach was great, so was the pool!

Plussat: Very friendly staff and helpful couldn't do enough for us would definitely recommend this is our second visit and will definitely be going back again one day , beautiful surroundings plenty to do.

Plussat: The location and quiet place The Amenities The Food Place and room clean

Miinukset: nothing

Plussat: Very comfortable bed

Miinukset: Several staff were very rude and not helpful

Plussat: Very nice Pool and rooms are clean, but they are old. But you have everything you need!

Miinukset: Most of the staff members were unfriendly, seems they don't want to work. We went to take breakfast at 10:00 (So restaurant is still one hour open) but a lot of things were empty. No clear nameplates of the dishes and again really unfriendly staff.

Plussat: Premium level Was outstanding took very good care of us

Miinukset: Don't have Activities after 12 midnight No drinks after midnight to be a Adult establishment

Plussat: It is easy and conveniente for work, not a vacation place to stay.

Miinukset: it is very basic

Plussat: Breakfast was excellent. Staff was friendly and speaks both English and Spanish. Location was great and they offer a free shuttle to the airport as well as the beach. Within walking distance of restaurants and shops.

Miinukset: Nothing. Everything was good.

Plussat: Accommodations were great, front desk workers were friendly and hospitable, restaurant workers provided great service.

Miinukset: Not applicable.

Plussat: Bed super confortable

Plussat: All the staff is very polite, caring. The facilities are very clean ane comfortable.

Miinukset: There aren't night time activities within the hotel.

Plussat: As always excellent. Its a pleasure stay in this hotel.

Plussat: Great hotel and convenient to the airport.

Miinukset: No

Plussat: Excelent location and very profesional staff...

Miinukset: I hate the bed (it was like a rock), I hate the pillows and the air conditioner wasn’t working properly...

Plussat: The gym is ok. Breakfast is good. Location just near airport. A lot of restaurants nearby. Good shuttle to airport but the driver expected for a tip that I thought is was too much to tip him cus of the money I spent on the hotel.

Miinukset: The value for money is not good. I liked the hotel and that was my second time in it, but it too expensive for what you get.

Miinukset: The restaurant food was very good.

Plussat: Perfect location mall acctiss the street

Plussat: Proximity to airport, mall, Hard Rock Cafe

Plussat: Everything and everyone were excellent. The hotel are very very clean. Every day you can see the staff that are cleaning or touching up somewhere or taking care about grass, trees and etc. If you are going to this hotel choose the Diamond club, it worths it. First of all you will get VIP checking in in the conditioned Diamond club lounge with own snack bar. Ambar at the reception are so helpful and friendly. She made our staying there very comfortable. And also you will get your own butler. We had the best of the best butler whose name are Angelo. He comes every day even if we don’t have any questions to him. He is very courteous and polite. WiFi is excellent too. It works everywhere even if you are at the aqua park. Everything is close to each other, which is good if you have small kids. Also canopy at the beach is soft, comes with mattress and cushions. I were strolling to the both sides from our beach and could compare our beach and service too. Briefly my family and I enjoyed in staying at the Royalton Punta Cana. It worths it. Thank you very very much

Miinukset: I can not say that I did not like pastry and cakes at all, but I think that resort needs to upgrade their pastry products. It grieves me to look at sweetness which are being waisted.

Plussat: pico was a great Butler. He took care of all of our needs and was very accessible. He was great with our 18 year old girls (who can be a bit obnoxious) . The buffet was great. The fresh meat grill was great and the gluten free options were really nice. The waitresses at the lobby bar were very attentive and went above the call of duty by supplying potato chips and suggesting drinks.

Miinukset: Our toiletries and bathroom could have been stocked better. I had to ask for shampoo, towels, and toilet paper frequently. The lighting in the bathroom was poor. But overall, the room was clean and nice.

Plussat: Very nice place to stay. Good food. Good service. People at the buffet were excellent, Ramon and Gustavo the Supervisors, Carlos, Pedrito, very friendly, nice people. The fitness Instructor Quandher awesome! Nice Bootcamp and Zumba classes.

Plussat: Great property ! Excellent location and staff.

Plussat: The pools were nice

Miinukset: The wifi (which I purchased) was horrible. The food was ok and the service was ok.

Plussat: This was not worth the money i paid.

Plussat: Food. Excellent room. Nice pool. Good staff. Kon kon restaurant is perfect.

Miinukset: Pool bar Close time. The silent pool bar needs to be open.

Plussat: My second stay. Beautiful quiet place.great staff, room, food. Tranquil beach near by. Perfect place to escape.

Plussat: Beautiful property with very large spacious rooms and fully equipped kitchens.

Miinukset: I had booked three rooms and requested prior to arrival for them to be close together, especially since one room was for kids. They put us at three extremes of the property. All requests for change to have them even slightly closer were denied. Food was also just ok, nothing fantastic.

Plussat: Exceptionally kind and dedicated personnel. Food far above average of "all included" resorts. Nice, large, comfortable room. Wonderful pools.

Miinukset: Main weakness is lack of straight access to beach --although they provide reliable shuttle service every hour to a lovely private beach (10 minutes away by shuttle).

Plussat: Nothing. Was a really bad experience.

Miinukset: My reservation was not located when I arrived at the Hotel. And I received a really bad treatment from all the reception staff and Manager, that were also kiding in my face after de bad situation. I lost my day, had to do a new reservation in other Hotel with higher cost, also paid 40 Dólares for a Taxi to change location and any of them offered me any help, neither a glass of water to be gentle. As a woman traveling more than 30 countries around the world; I have never received so bad treatment any time before in my life. I would never recommend this Hotel just because they don’t care of people.

Plussat: Not a lot. It’s not a great location. Food was decent. Staff friendly.

Miinukset: We left early and came back to the cold north. That about sums up our experience

Plussat: The people were amazing and the private diner special, they offered since it wasn't that busy were amazing.

Miinukset: Nothing

Plussat: Loved this place the staff turned into family so welcoming and beautiful place to be ! I went alone and felt safe

Miinukset: Some construction needs to be done in certain areas but they’re working on it

Plussat: Excellent staff

Miinukset: Location is away from shops and restaurants

Plussat: Just love it

Miinukset: Parking area

Plussat: In general it’s a good choice

Miinukset: They offer a shuttle to airport and doesnt have one.

Plussat: The location and staff

Miinukset: Everything was good

Plussat: the breakfast was pretty good, the service at breakfast was very good, friendly staff fast workers, good people to help

Plussat: The people are really lovely and helpful. The breakfast was gorgeous!! The girl is very comfortable

Miinukset: There was a bad smell in the room. Not all staff speak English but that's common in all Punta Cana.

Plussat: The venue is beautiful! We got our monies worth. We got a lot for the price. The pool and side bar are great! Free Breakfast in the morning was the best. We got downstairs late for breakfast and they kept it open for ny daughter and me to get breakfast before they took it away. Drinks and food pool side where Awesome!

Miinukset: I didnt like that I could not stay longer. We were only there 1 night and we didnt get a chance to take advantage of the beautiful amenities.

Plussat: Whala! Urban is a good place to stay if you do not plan on being in the room all day. If you would like more of a resort feeling, you can check out its sister hotel Whala! Bavaro. We spent most of our time out doing activities so the location didn't bother us, and we had access to the private beach at Whala! Bavaro (as well as a shuttle that transported us there) FOR FREE! This hotel is also a 5 minute drive away from Imagine Night club. The hotel and rooms were modern and spacious, and very clean.

Plussat: Cost was not too much. Breakfast was included, food was fresh and tasty. The hotel has the room-service.

Miinukset: The room had a strong smell of bleach, the bed was not fresh. The neighboring room was repaired and from there also smelled of paint. One day at 7.40 am a strong chair woke us up. When I went to see what was happening - I saw how a worker in the next room knocks tiles off the wall. The hotel is located near the road, it is why there is a lot of noise. The staff does not follow the silence in the mornings and evenings. The hotel is far from the beach. There is a shuttle service to the beach 2 times a day, you can use it for $ 35 a day. The price includes entrance to the beach, chaise longue and towel.

Plussat: The staff was friendly

Miinukset: The shower wasn’t work ok. The internet, wasn’t work at the bedroom

Plussat: The room was large with a kitchen but no utensils.

Miinukset: The bed had broken and I mentioned it afew times but no one came to repair it. But it was fine.

Plussat: It is a small hotel but with all one may need. Breakfast was good.

Plussat: a very clean, comfortable alternative for all those who are not looking for an AI resort or are traveling for business. The rooms are very clean and nicely equipped with iron, spacious closet, coffee maker, desk and modern bathrooms. We didn't have breakfast nor did we use the 24h room service, but think this adds to the overall efficient service of the hotel.

Plussat: Overall Service, food and facilities were excellent. I’ll recommend it 100%

Miinukset: That we didn’t stay long enough to enjoy more.

Plussat: For us it was very important to have a quiet and clean room. And because we do business we needed a very good internet connection. Everything was perfect, it was quiet, clean and the internet was very fast.

Plussat: Bed was comfortable. Room was generally good, but more fancy design than functional, e.g., not a lot of good places to unpack and store your clothes and toiletries. Temperature control is a little funky. Breakfast is great! Seating area outside the dining area is next to a busy street. It's lovely when it's quiet, but it isn't always peaceful, e.g., during the morning rush hour. (If you're in the all-inclusive hotel area all day, this probably isn't a problem. However, I was looking to be close to my room in the morning so it mattered a little bit to me.) The seating area outside includes breakfast tables and sofas. There were people smoking on the outside sofas on several occasions that drove us inside. To get to the beach and pool you need to wear a wrist band, which is a little annoying. At the pool (in the all-inclusive hotel area), there was usually a guest or two overdoing it with their all-included drinks. Not a big deal. Just move to another spot. At the beach, a couple of times there were cigar smokers. Apparently, cigars are big thing in DR. Again you may need to move to another spot. A food truck area with outdoor seating is a 10 minute walk. We didn't try it. Maybe a dozen restaurants are a 15 minute walk in the same direction. The restaurants were generally good. The street to restaurants seems to be pretty safe, if a little on the dirty side. Littering apparently isn't frowned on in the DR. There is a small store across the street and a couple stores on the way to the restaurants. The hotel staff is friendly and helpful. Overall, I recommend NH Punta Cana.

Plussat: It's safe and comfortable

Plussat: Breakfast was good overall, I like it is a quiet place to stay. Bed confortable. Wifi works OK in the whole hotel. Staff very kind.

Miinukset: The breakfast restaurant was very cold for the A/C

Plussat: Location and comfort

Miinukset: Nothing

Plussat: Good hotel with free parking space. Very clean and spacious rooms and great shower, very comfortable bed and good breakfast buffet. You get day access to the now Larimar Beach Hotel which is very convenient. Staff is great and very well trained. In particular Alexander.

Plussat: Easy check-in, easily arranged transport from airport to hotel, room was clean, staff friendly

Miinukset: hallway outside quite loud at night (echo from all stone floor and walls)

Plussat: Every thing

Miinukset: Every thing was awesome

Plussat: The

Miinukset: The shower. It got the whole room soaked.

Plussat: Very friendly staff! Amazing pool. Super clean room. Upgrade to prefer if you would like a cool easy AC break from the sun, and top shelf liqcour. Again, can not say enough about how kind the staff is!

Miinukset: The hotel beach is not "island worthy" This beach is comparable to upper Florida. We spent all our time in the pool, as there is way to much seaweed to get in the beach water. The food in the resort is subpar.

Plussat: Everything was amazing. They even upgraded our room. Which was beautiful. Best beds ever.

Miinukset: Loved everything

Plussat: Everything

Miinukset: I can not name one thing I did not like.. everything was wonderful I will definitely be booking again

Plussat: Staff is nice

Miinukset: Swim out rooms are pretty small..not a great selection when it comes to food..a few of the restaurants were closed.

Miinukset: The same breakfast every day

Plussat: Staff was very pleasant, there is a language barrier but they are very patient

Miinukset: Room was in extreme disrepair, some vendors that are allowed on property are rude and pushy. Only a few good restaurants, the buffet is acceptable but the meals at the other restaurants are sub-par. Only 1 beer on property so be prepared.

Plussat: The staff and facility exceeded my expectations. The property was clean, there were a lot of food options, and there was always something fun to do.

Plussat: Immaculately maintained grounds, organized and well run resort. Courteous staff and gets things done quickly. Good drinks. Fun group of friendly flamingoes. Awesome activities that are surprisingly engaging and relatively not cheesy for a Caribbean resort, and really good kids club. Food was decent if not amazing, a little bit better in individual restaurants where no reservation was required. Great variety in deserts.

Miinukset: Didn't like that they allow pushy vendors to hassle guests on sunday nights.

Plussat: Dream was very different from what I expected it but I love it

Miinukset: Room service. Room service workers were rude when ordering food.

Plussat: Friendly and food was good.

Miinukset: Drinks were watered down and very stingy with the alcohol service. Room had a slight mild dew smell and paid for a pool or ocean view and got a construction view,

Plussat: The food great, the staff even better. Not one thing I can think of that I didn’t like.

Plussat: The pool was really good don’t advertise you have a hot tub and then for it not to work

Miinukset: That the hot tub was there but not working

Plussat: Exactly 33 feet from the beach. walking distance to nearby shops & restaurants, both local and touristy. Freddy and his team were awesome - i'll definitely stay their again and I will be back very soon.

Plussat: The accomodations were delightful. Very large living area and bedroom. 2 baths very nice overall. Pool; area right outside your door with various seating arrangements. The beach was just 100 yards away. I would highly recommend this property for anyone looking for intimate location in Punta Cana just 2 blocks from shopping, restaurants and bars. (many choices to choose from)

Miinukset: It was pretty windy when we were there in winter season but thats not the fault of the resort but it was very nice at the pool.

Plussat: Very friendly and helpful staff. Nice room and good breakfast.

Miinukset: Could have been a little more clean in the room.

Plussat: great customer service! so easy to walk the 2 minutes to the beach. beautiful property

Miinukset: the only thing i can complain about is that there was no salt/pepper in the kitchen but everything else was amazing

Plussat: The staff was wonderful! Freddie is the best! Apartment spacious & clean with good air conditioning. The little pool is lovely.

Miinukset: There was a VERY large tax fee. The view from our balcony was not a good one. THIS PROPERTY IS NOT ON THE BEACH. It's close. No fault of the staff of course, but the beach was covered woth seaweed-- big trucks all day hauling it away which made the beach disagreeable.

Plussat: I got an upgraded suite so it was worth it, but ig i gotten a normal appartment the history would have been different since their common pool for the complex is not the one shown in the pictures. The one in the pictures with the ocean view is the pool in the pent house suite which is super cool. The breakfast is good too.

Miinukset: Cleanliness i would give 90%, One of the air conditioner was liking and the staircase handle was loose. The service staff is real nice so it made it ok. Beach near by is not good, you have to walk a few minutes to get to a good place.

Plussat: Breakfast was fantastic. Beautiful beach locale. Loved the beach and the apartment was spacious and nicely decorated!

Plussat: staff was very accomadating make you feel comfortable

Miinukset: flood street mud all over look like a high crime area

Plussat: Location and staff were very friendly and helpful

Miinukset: They didnt clean the room while I eas there.

Plussat: A great place with awesome staff. Very, very close to the beach. Clean large rooms and showers. Preferred the Chateau Del Mar Villa over the swanky all inclusive we stayed in earlier in the week. The staff was so helpful and accommodating. Walking distance to restaurants that were recommended to us. The pool was refreshing with a bar and quiet music.

Miinukset: no issues

Plussat: This was our third stay this year alone. We really enjoy the quiet and peacefulness we find here as opposed to the raucus party resorts which aren't for us anymore lol. The staff are extremely first rate and friendly. We've gotten kinda close in fact. The AC works great and is included, the cable is included, the wifi is included and works best down by the pool/office. They do have a small bar and restaurant. They provide shuttles to the closest beach and to shopping. Security is on point and doing the job. You could spend more to be on the beach and contend with those crowds but you don't have to. This is our go to place in Bavaro.

Miinukset: Still waiting for over easy eggs for my breakfast! LOL

Plussat: Very clean and well maintained! The staff was incredibly friendly and nice! Breakfast was also good, although the dominican one was never available

Miinukset: Their idea of a king bed is 2 twin beds put together. The closet has a horrible smell all the time, and once day they forgot to put shower towels in our room, i went front desk to request them and never got them. Had to shower with my beach towels. Not ok.

Plussat: Rooms clean and customer service good. Accommodated my early check in as much as possible.

Miinukset: Cats running around begging every time you eat. Room has a stench that I could not understand but I travel with air freshener that helped with that issue. Only lukewarm bath water at best. No place for ice except front desk which they scoop out with their bare hands. Saw them work directly after doing that so can only assume they probably had been before I asked for ice too. Never saw them wash their hands.

Plussat: The bed was extremely comfortable

Miinukset: N/A

Plussat: Excellent service, the rooms are comfy and clean. The food was pretty good.

Plussat: The location was great the pool was awesome my bedroom was nice and cool. The breakfast was extra, but not expensive and it was good.

Miinukset: I didn't like that I paid extra for a room that has a Jacuzzi but the water pressure is so low that it took almost 2 hours to fill and then the water was cold so needless to say we only did that once.

Plussat: Very relaxing place

Plussat: Hotel Employee

Miinukset: Obviously American 4 star is different

Plussat: We had an amazing stay! The pool was very relaxing and the stay was fun and always willing to help, they wanted to make sure our stay was amazing; which it was. They had busses to the beach and chairs at the beach to sit in.

Plussat: Service to the beach

Miinukset: Not having phone in room

Plussat: Staff pleasant and helpful Food basic

Miinukset: Did not like to take a credit card at all. Local ATM does not dispense for overseas cards, as is the case with many ATMS in Dominican Republic

Plussat: This was the second time I stayed at Karibo. I had an apartment with a kitchen, so I had breakfast, lunch and dinner mostly in the apartment. I had dinner once in their restaurant and it was pretty good.

Miinukset: they need to supply their rooms with kitchens with a caldero. I had to purchase one to make rice.

Plussat: Quiet, nice staffs always around to help and give advice

Miinukset: That I couldn't extend my holiday and stay for longer..

Plussat: Security and the staff

Miinukset: The fact that there is an air conditioning but you have to insert the key to turn on the electricity and when you leave and take the key everything goes off and the room gets very hot. Air conditioning is only in the bedroom and the sitting room is like a sauna.

Plussat: Really great stay! In case we needed something it was done really fast! Fresh towels and cleaning every day. And we accidentally left wallet with money in the apartment several times and every time it was at its place with money safe. Large supermarket and cafe in walking distance. We enjoyed our stay!

Plussat: Needs a bit of fixing of a few details in the apartment, but for the price it is a good deal.

Miinukset: If you come without vehicle, beach is pretty far away.

Plussat: The host and the ambience

Miinukset: Everything was beautiful

Plussat: Nothing the place had a bad smell

Miinukset: There was no hot water due to the rain The manager refused to refund me

Plussat: It was clean.

Miinukset: The first time I stayed here, it was fantastic. The room was beautiful. This stay was nothing special. The room was far from the pool, and no view. The room was plain and boring. Then, we locked our keys in the car, and the staff was very friendly to help, but the property handyman demanded money to give our car a boost.

Plussat: The price and the privacy, the location

Miinukset: The shower, the water was cold and hot without control

Miinukset: The service wasn't good at all , we didn't have internet and the staff wasn't nice .

Plussat: Location is good and parking space are excelente

Miinukset: They charge me for cleaning the bed cover

Plussat: The swimming pool and the beach are amazing. Also the apartment I had was vast and well equipped. Special mention to the manager Mauricio who made everything he could to alleviate the multiple problems I encountered since arrival.

Miinukset: Please be advise that there is NOTHING in the property to eat, drink or even buy a bottle of water. If you have no rent car, you are just trapped here, needing to call a taxi each time you want to eat something. The place (Cap Cana) is a bunker, a gated community for wealthy foreigners. Inviting someone is like obstacle course. Concerning the staff, except the manager the rest is very unprofessional. Also very important: THE PLACE IN CURRENTLY UNDER CONSTRUCTION. We had to live with jackhammer horrible noise all weekdays :-(

Plussat: Nice view

Miinukset: Facility is still under construction and long walk from car to apt.

Plussat: Everything else...... The picturesque views, the calm waters, quiet nights!!...... Everything!

Miinukset: The place was wonderful, but the dish washer didn't work, the hot water didn't last long enough to fill the Jacuzzi tub, and there were a couple of bugs around the place that didn't show up until our second night there..... Other than that it was very serene and that's what we needed at that time!.... I would recommend it to friends though.

Plussat: The apartment design and view.

Miinukset: The staff were not at all helpful. We were made to wait for both check in and check out for long periods of time with no communication. We had to ask for the WiFi code 4 times but still the member of staff didn’t pass this information on. We eventually asked another staff member. We weren’t asked once how our stay was, weren’t helped with our bags and in general everything seemed an effort to do. This property is clearly not yet ready for customers. There are building works going on everywhere with constant drilling noise throughout the day. Work men around carrying materials and with little else available I the area. The restaurant food and service is poor. Not a place I would recommend and certainly not value for money.

Miinukset: Doing a construction and renewals among the people staying there doesnt make any sense, when we want tranquility and not seeing ppl drilling while u are at the beach or being woken up by construction workers

Plussat: Amazing views, comfortable beds and good pool facilities

Miinukset: It's still very new and some facilities (bathroom, concierge, breakfast) are not perfect

Plussat: the view

Miinukset: no ice or wine openers

Plussat: Great sea view

Miinukset: There were a lot of mosquitos in our room

Plussat: Palvelu oli ystävällistä. Sijainti hyvä. Ruoka hyvää.

Miinukset: Kaikkien hanojen ja uima-altaiden vesi suolaista. Ikävä pestä hampaita ja käydä suihkussa.

Plussat: Almost Kind staffs. Really good food on breakfast, lunch and dinner but alcoholic drinks was really bad from cheap alcohol (but it could supposed about cheap hotel). Nice sky pool!!!

Miinukset: Water from shower was broken. All the time water smelt and was salt, it was desgusting. Music was aloud everywhwere - at the restaurant, bars, pools and unfortunately our room, when we wanted to asleep, it was not possible without earplugs. So I recommend it! Bad Beach and dirty sea, but if you walk far, you will find beauriful beach.

Plussat: The staff was fantastic! They were very friendly and the service was great!

Plussat: Besides the wather that was salty and sometimes the food. I adored everything.

Miinukset: Wather

Plussat: The sky bar, view is awesome and the location is perfect

Miinukset: The pools close to early

Plussat: Staff, food and the facility was ok

Miinukset: No parking assigned, the drinks were ver bad

Miinukset: We was enjoying the activities wch hours are till 11pm some how a security came ans told that host the a guess wanted the music to be turn low so we all had to leave 30 minutes earlier to bed. It was not nice at all

Plussat: The room have view to nothing , dirty and as soon we arrived the receptionist told us if we want a better room we have to pay $100 dollars. The light in the room was dime and I called reception and no one came to fix anything I have to go to reception which was far to speak to someone and have it fixed. Yo go to the beach you have to leave the resort cross the road and get to the other side of the building. Then you could go to the beach. Also whala it’s the only resort that doesn’t clean the beach not like their neighbourghs resorts...: you could fine loads of plastics treasures I didn’t like Whala and I dont recomend it to nobody.Expensive and not nice

Plussat: Nice and clean rooms

Miinukset: Dirty beach, dirty pools. Only one restaurant available without reservation. Probably a nice hotel for families with children - not so relaxing for adults.

Plussat: All

Miinukset: Parking

Plussat: Great location near to the beach.

Miinukset: They should improve the sewer, when it rains the area is filled with water and it is difficult to travel. They do not have much variety of snack, waiters do not use gloves to prepare food and what is used for snacks is not good.

Plussat: Facilities and location

Miinukset: Poor water and water problem