Punta Cana hotellia

Plussat: We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :)

Miinukset: The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.

Plussat: Great facilities, beautiful setting, lots of fun activities available.

Miinukset: The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.

Plussat: The Spa was great!!! My husband and I purchased a couples massage and it was awesome.

Miinukset: It would have been nice to have been able to get food at the pool bars rather than having to go to the main buildings where all of the restaurants, inlcluding the 24 hour snack bar was located. We were a decent walk away from these and it was annoying to have to go so far for just a snack. At times, some of the bar staff was rather snooty too.

Miinukset: If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,

Plussat: everything is nearby . local is new.

Miinukset: room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.

Plussat: ovation

Miinukset: horrible internet service would not return there because of it a lot of good with no taste

Plussat: Beds were comfortable. Food was great, especially in the resteraunts. Super clean and friendly staff. A lot to do, we didn't leave the resort as we kept discovering something new.

Miinukset: Coffee. But after 4:00 the coffee and cigar lounge opens and that coffee was spelendid. Just wish it was open for breakfast.

Plussat: The pools were amazing! Beautiful and very clean. The beach view was beautiful. Rooms were nice and cleaning service was good. Lots of fun activities for all members of the family.

Miinukset: Food was very hit or miss. The only thing that was mediocre on this trip.

Plussat: The resort is beautiful. The design and the landscape is excellent. I had a great time meeting new people while there. The service is really good, because the staff is wonderful and professional. I liked that there is a train that takes you from place to place. If you're an adult, you will spend most of your time in the Strikers Bar or Casino or one of the pools. The drinks were really really good.

Miinukset: I hated the towel service (you have to bring your own towels to the pool in order to switch them out). There's a huge distance between everything (hence the train). Waiting on the train can be timely, so you may have to walk a lot to get to places. The disco tech has a bad DJ, but we made it fun. I didn't like paying for wifi. The food wasn't all that great. I hated that the only swim up bar was on the side wasn't on the adult only side, so that means you will see kids peeing in the fountain or walking around without diapers, even though they are not supposed to do either. I also didn't like that there's no food service by the pool. The tv didn't work in our room, and we had the repairman come by twice. There are so many mosquitos and flies.

Plussat: Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay...

Miinukset: We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.

Plussat: The beach was nice.

Plussat: Very nice seashore, palms, very calm waters in the area where the hotel is. Good food in restaurants.

Miinukset: Although we've booked the room through booking.com 2.5 months in advance, when we came to the hotel, they did not have our reservation and tried to downgrade us to a cheaper room than what we booked. It took 2 hours and required to talk to hotel manager twice before they actually let us checkin into the room we booked.

Plussat: Great rooms

Miinukset: Staff very nice but didn't listen sometimes

Plussat: Beautiful, clean resort. Friendly, helpful staff. Our amazing butler named Francisco was the best! The restaurant by the beach had the best breakfast and lunch buffets. Adults only is the way to go for sure. We had an awesome swim up bar with a great bartender named Michael.

Miinukset: Beach was beautiful and clean but every now and then solicitors would disturb you from your relaxation to try to sell to you. I was approached various times while trying to tan or nap on my lounge chair. Definitely tacky and disruptive. Resort should put a stop to this.

Plussat: Good Facilities

Miinukset: Quality of food

Plussat: What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive.

Miinukset: It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.

Plussat: The beach was great, and the pools were nice.

Miinukset: The “all inclusive” food was not great. And we had the “Premiere” level which included mini bar (all that was there was juice boxes and soda and 4 mini cans of beer, and also 4 bags of bad chips) and room service (very limited menu and bad quality). Also, there are bars everywhere but no food! You have to go to the buffet for food. No service by the pool or anywhere. Also as part of the package we were supposed to have a $1000 credit which was actually just a %20 discount if you bought anything. Why not just say that? The first night we had towels exchanged and chocolates delivered but after that nothing . The service was very inconsistent. Also, we used BD travel for airport shuttle and they forgot to come pick us up for our airport return. Do not use this company! They required us to come meet with them at 2 pm on our second day there to reconfirm our airport return. Victor called me at 8 am to remind me to come and then he wasn’t there at 2. He was 20 min late. And then he just wanted to sell us activities. And then they did not show up for our airport return....possibly because we didn’t book any activities with them? Overall it was a ok hotel but not luxury and not 4 or 5 Star. Definitely 3 Star.

Plussat: food beach staff

Miinukset: drinks standard rooms

Plussat: Staff very friendly, food great, tone very relaxing, can't wait to go back

Miinukset: Work on details

Plussat: A great Resort. Extremely clean. Pleasant and friendly staff. Plenty of beach chairs, at past resorts we found it annoying that everyone would get up at 7am and claim every beach and pool chair before breakfast and then not even use them for the entire day, leaving those late risers with no chairs to use ever! this resort had plenty of chairs at the pool and at the beach thankfully! Also, it was nice to have multiple locations for food and dining...although for dinner you had to book ahead for sit down dinner reservations. I would definitely come back!

Miinukset: Front desk employees could have been friendly & helpful. They seemed rude & arrogant.

Plussat: A 5 star in most respects. Some of the staff were less than welcoming but, overall, service was very good. Super facilities. Would go back in a heartbeat.

Miinukset: One or two dropped balls by staff but hardly worth a mention.

Miinukset: food could have definitely been better. i'd rate the food below average.

Plussat: Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .

Plussat: Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.

Miinukset: Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.

Plussat: Pro: Very quiet, relaxing. Good food.

Miinukset: Con: Beach had heavy seaweed

Plussat: Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.

Miinukset: Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.

Plussat: Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!

Miinukset: Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.

Plussat: Beautiful setting, great facility, cheerful and friendly staff who go above an beyond to make you feel welcomed and attend to your every need. They also were very sweet to our 4 y/o daughter. Food was decent and multiple restaurant options offer variety. The public beach just next to the resort is also beautiful and worth the short walk/golf cart ride (the hotel staff will give you a lift).

Miinukset: Despite requests from the resort to not "reserve" chairs at the beach and pool, particularly selfish guests would put towels down on the well shaded chairs by the pool and beach before heading to breakfast. Often they would finally show up hours later. Many guests didn't bother to remove their wet towels when they left their chairs so it was difficult to tell which chairs were taken and open.

Plussat: The Service

Miinukset: Beautiful Resort

Plussat: Beautiful, romantic

Miinukset: electrical didn't work in our room in many outlets

Plussat: Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.

Miinukset: The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.

Plussat: The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will definitely appreciate the amazing service. It was also Seaweed, and every day they cleared the shore of seaweed and would haul it away so that guests could enjoy the beach. This was a 5-Star relaxing Stay... Loved It!

Miinukset: I didn't like that Wi-Fi was not included with, but at least there is an option.

Plussat: The place is great, staff are nice.

Miinukset: What i did not like about this hotel and the only reason why i wouldn't recommend it to other tourists is that everybody there seems to be on a permanent quest to squeeze out every little penny out of you. They charge a ridiculous amount of tax on everything (accomodation, meals) of 26%. Other hotels charge nothing or maximum 16%. They make you pay for the water in the room. Breakfast is included but it is not what a 5 star resort breakfast should be like, it's maybe a 4star hotel breakfast and i'm being overindulgent. Whatever you do, the staff look at you with $ signs in their eyes, it's what they've been trained to do. It is a 5 star resort but it lacks the touch. If they could, they'd even charge tourists for flushing the toilet.

Plussat: The staff was friendly

Miinukset: The shower wasn’t work ok. The internet, wasn’t work at the bedroom

Plussat: It is a small hotel but with all one may need. Breakfast was good.

Plussat: I loved the food options and the staff was awesome

Miinukset: The resort is 45 mins from the airport. I also waited 1.5 hours for my room after check in

Plussat: One of our favorite people was one of the baristas at the 24 hour cafe in the lobby. She greeted us with a high five and beautiful smile everyday. The food was amazing at every restaurant on the resort. The fire show was absolutely incredibly AWESOME.

Plussat: Went for my friend's wedding and stayed for a week. Food was good at all the reataurants. Staff were so eager to please, always happy. Lovely LONG pool, runs the entire length of the complex. Beautiful beach, lots of chairs and thatched umbrellas to provide shade.

Miinukset: Buildings are aging and there are some updated that could be done, but nothing that I didn't expect. I didn't like the pressure to book more excursions, but I kind of expected it.

Plussat: Very clean. Luxury. Great food.

Miinukset: Too far from activities.

Miinukset: Rooms need to be updated... Food was that good... Alcohol was watered down...

Plussat: Grounds were the nicest I've been to. Lush and well manicured.

Miinukset: Once a week vendors were on site selling their wares. Not my idea of a relaxing holiday

Plussat: The food was excellent but in some restaurants it took too much time to get your food even though the restaurant was empty

Miinukset: Some staff member suggested not to say I was a member of the US armed forces since the top leadership might think military members get too much discounts

Plussat: I absoultely loved my stay at Dreams! The staff were friendly and accomodating, the spa was amazing and the food was great! I'd love for it to be my choice of hotels every time I go! I'll definitely take my kids too - there was lots for kids to do without being bothersome to the adults there without children. I recommend it highly.

Miinukset: The beach has a lot of seaweed, but nothing the resort can do about that! Well actually, they tried to maintain it by frequently combing the beach.

Miinukset: Room was very far away from the beach the staff moved us the second day but still not exactly what we were expecting.

Plussat: The Staff was fantastic, so genuinely friendly and really made sure you were having a great time. Staff, Black Coffee all went above and beyond.

Miinukset: No.

Plussat: Service and amenities were top notch

Miinukset: Food was a little disappointing- none of the meals we had were particularly noteworthy and some we didn't like altogether (Chez Isabelle was not our favorite).

Plussat: The resort itself was beautiful

Miinukset: The food was absolutely terrible, would not recommend on that alone

Plussat: Location

Miinukset: Our room was very dirty and we asked multiple times (4) for someone to clean the jetted tub. I ended up cleaning it myself. The room stunk and was very humid. They did bring a dehumidifier in but we had to keep dumping the water multiple times a day.

Plussat: the hotel was really a good experience

Miinukset: Kayak hiding fees and then outsourcing a 20 dollar fee without prior información. Then delay in pass on payment information to the hotel. I would strongly suggest Westin hotel to exclude kayak from their agreement.

Plussat: The staff at the pools bars and inside bar are amazing! The hotel is quiet and grounds are breathtaking. It is a 1 min walk to the pool and a 2 min walk to the private beach. Will go back again and again.

Miinukset: The food at all the restaurants could be better. Ended up eating dinner in the village the last 4 nights.

Plussat: Location

Plussat: The pool, proximity to the ocean, staff service was impeccable. Very focused on customer service.

Miinukset: The bugs at nighttime

Miinukset: The smell in one particular area on the way to pool three. It looked the sewage system needed to be looked at. Pool 3 side walls were not clean. The location and price were very good and I as decided not to use the facilities as much I turned a blind eye on most of the services.

Plussat: I love the place in the moment I was there. Ernesto is an awesome employee and is kind, helpful and really hard worked. Love my suit and the pool

Miinukset: The only thing I didn't like was that the beach was not that good. But after that everything was perfect.

Plussat: All

Miinukset: Parking

Plussat: i did not like it at all, poor service, costumer service is terrible, housekeeping i think they are not making enough money, so that's why they really don't care about their job. i was expecting dominican republic food on the menu. conclusion, I WILL NEVER STAY IN THIS RESORT EVER AGAIN. It is too expensive for what they offer.

Miinukset: NOTHING.

Miinukset: While I was boarding my flight to the Dominican Republic I got a call telling me my reservation was cancelled because the hotel was over booked. I was homeless in a foreign country and it was terrifying. I did eventually get alternate accomadations but it was basically the worst hotel ever.

Miinukset: Awful. Please don't stay here.

Plussat: The place is very well located, the hotel is not huge but big enough to satisfy a short stay. Different than many resorts, this one give the chance to have a nice walk around the hotel enjoy other restaurants located at the other facilities

Miinukset: honestly, no too much to suggest, I think the food variety must be better, however to me it was ok

Plussat: Bed super confortable

Plussat: The food and the service were excellent.

Miinukset: Sound from the hallways and other rooms was very loud from within our room. There were employees going through service doors in the middle of the night waking me up.

Plussat: Friendly staff. Good service

Miinukset: N/A

Plussat: good value and suited our purposes perfectly

Plussat: Friendly staff.

Miinukset: Bed was too small for two people and not very comfortable. When I took showers water would run out onto the bathroom floor but onto the floor outside of the bathroom.

Plussat: Staff pleasant and helpful Food basic

Miinukset: Did not like to take a credit card at all. Local ATM does not dispense for overseas cards, as is the case with many ATMS in Dominican Republic

Miinukset: internet speed very slow, domotic system could be highly improved.

Plussat: Beautiful location and facility, friendly and attentive staff, great food

Miinukset: If you're going to have a high end television in the room please provide high definition service

Plussat: Nothing

Plussat: I went with three other people. We were greeted wonderfully. The person at the reception desk was courteous, professional and friendly. My boyfriend and I had reserved a one bedroom suite as well as my friend and her boyfriend. We each received a two-bedroom suite. It was beautifully decorated and arranged. However, we were expecting them to include the exact same things since we did make the same reservations and we received the same suite type. My suite included a waffle maker and their room  did not. They had A POT,  My suite did not. My friends master bathroom's toilet was clogged. She called reception and they sent someone to fix it right away which is great, however that is not something anyone should have to deal with on my vacation. There was no tub in the master suite which is fine because we prefer showers. The shower had glass doors that didn't really close. when showering, a lot of the water would end up outside the shower so the floor was constantly wet. The bathrooms from both suites was missing the hand and face towels and when we asked, we were told they weren't available at that moment. Since we booked two separate rooms, we would constantly call each other through the resort phone in order, for example, to meet up in the morning for breakfast, etc. There was only one phone and it was located in the dining area. It was inconvenient especially during the mornings to have to get up from bed and walk out of the room to another area of the suite to answer the phone, one of those phone calls coming from reception. My friends suite was also missing an ironing board, My suite had it. When I did my research on the resort, it stated Wi-Fi was included. This is not the case. Yes there was free Wi-Fi in the common areas but the suite’s Wi-Fi had to be paid for. The resorts information should’ve stated ‘Limited Wi-Fi’ or ‘Free Wi-Fi in common areas’. On our first day we were exploring the hotel and unbeknownst to us, we walked into the area where guests are signed up for the VIP membership. We were treated rudely by one of the managers. With an attitude, he said that it was the VIP area and just looked at us, expecting for us to "get the hint" and leave. One bad experience like that pretty much dissuades a person from not only becoming a member but to never visit the resort again. The buffet food wasn't all too bad, it just needed more of a selection. There were two restaurants where we made reservations, Sushi and Italian. The Sushi restaurant was located in its own small place, the Italian was not. It was located in an area belonging to the buffet, which I felt was not very "exclusive". Being a "Boutique" resort, I imagined more attention to detail and better attitudes towards guests.

Miinukset: ONLY GOOD THING ABOUT THIS TRIP WAS THAT IS IN BEAUTIFUL PUNTA CANAA BARTENDERS AND WAITERS WERE AMAZING *LIMITED  FREE WIFI (ONLY IN THE LOBBY  AND BEACH AREA NOT IN THE ROOMS ) *IF YOU'RE NOT VIP 1 BEACH BAR   *LOOK OUT  FOR NASTY MANAGEMENT  THAT WOULD GIVE U A BAD LOOK AND NASTY  ATTITUDE  IF NOT A VIP MEMBER

Plussat: The pools were nice

Miinukset: The wifi (which I purchased) was horrible. The food was ok and the service was ok.

Plussat: The people were amazing and the private diner special, they offered since it wasn't that busy were amazing.

Miinukset: Nothing