Chicago hotellia

Plussat: Everything/Room/Location/Staff/Food/cocktails

Miinukset: Nothing

Plussat: Overall a good hotel, especially nice interior design of the room and hotel

Miinukset: Sushi is missing on the menu but apart from that very good food and excellent chocolate cake

Plussat: Outstanding service and beautiful interior design! Definitely one of the very best hotels worldwide!

Miinukset: -

Plussat: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Miinukset: We loved everything about it.

Plussat: Loved the hotel. Great location. Room was amazing. Left some personal items and they were kind enough to ship them to me.

Plussat: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Miinukset: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Plussat: Excellent service at the front desk! Spacious guest rooms including bathrooms and wonderful interior design of the hotel rooms. Overall outstanding hotel to stay at!

Miinukset: -

Plussat: Accommodating staff

Plussat: Loved architecture, views , interior design and friendly staff. My wife even photographed the shower and bathroom in order to do the same in our house. VL

Plussat: Location is fantastic in proximity to Magnificent Mile, staff are very friendly and helpful, facilities within the room are all up to date, public facilities outside the room are mostly available and at a very high standard.

Miinukset: Might be pricey compared to other hotels in Chicago but is worth every Dollar paid, the kind of hotel that sets the bar very high for other properties to match.

Plussat: beautiful room great club excellent spa facilities

Plussat: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.

Miinukset: $71 to valet park.

Plussat: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Miinukset: not one thing

Plussat: If you think

Plussat: Everything was 1st class. THe location is great for downtown shopping and dining. The staff from valet through check in were all very professional. The room and grounds were all top notch as well. A very comfortable room with great amenities.

Plussat: Very impressed, from the time we entered to the time we left. Staff remembered our name throughout our stay. There wasn't a detail that they missed! Would highly recommend a stay in this hotel. Location is fantastic and they cater to your every need.

Plussat: It was the best experience

Plussat: Outstanding service

Plussat: Location and it was very clean

Miinukset: The front staff did not honor our early check in request Also they gave us a handicap accessible room which we did not request or need !! We would if preferred a tub instead of shower only ! At a 5 star resort and the price we paid should do better

Plussat: The location, luxury and amenities.

Plussat: The two most important features for a room in a hotel is the comfort of the mattress and the bed linen, without these you can't get a good night's sleep. On both counts these were superb.

Miinukset: The exchange rate to the US is brutal at the moment. Beware that the price does not include city tax, so the final bill is going to be 25% more than the quote.

Plussat: The room was nice as I expected with a 5 star hotel. I didnt give it an "excellent" rating simply because our view outside the window was tools, etc for the maintenance crew. So we left the curtains shut. The location was nice as well.

Miinukset: The staff was not welcoming and the experience they provided to my husband and I was not was I was expecting for a 5 star hotel. If felt like we were an inconvenience and the food at the hotel was terrible and the service was slow and unfriendly.

Plussat: Fantastic.

Miinukset: Nope.

Miinukset: No

Plussat: Very comfortable room and great location

Miinukset: We were excited to try to the rooftop bar, but it was a bit of a disappointment. The drinks were served in plastic, which we were told was for pool safety even though the pool was closed. The appetizers were mediocre.

Plussat: Great location, good check in, nice staff in lobby

Miinukset: Didn’t make up room until 5pm on a Saturday

Plussat: The best part of this hotel was the 18th floor/roof area. It was fantastic to be able to sit and relax next to the pool there.

Miinukset: Room service and the mini bar in the room was a tad expensive.

Plussat: Amazing staff. Great lication

Miinukset: Room cleanliness needs improvement

Plussat: Truly exceptional from the staff, cleanliness, aroma therapy, onsite amenities, and delicious restaurant, Somerset! We’ll be back! Love this property!

Miinukset: It was all divine!

Miinukset: Valet is a little pricey.

Plussat: lovely. really enjoyed it.

Miinukset: The 20.00 per night resort fee added at check out. When I asked what it was for, I was told the coffee/tea on the shelf in the lobby and water in the room. water was not replaced 2nd night. says it was in "fine print" he took 20.00 off, but shouldn't char

Plussat: Great location. Loved the bathroom layout!

Miinukset: Bartenders at the hotel bar not that great, but not the fault of the hotel.

Plussat: Loved the Art Deco decor

Plussat: Location , comfy bed

Miinukset: Spa in the hotel and bath tub in the room

Plussat: The soaking tub in the junior suite was perfect. The staff was incredibly friendly, young, vibrant. Did not feel like we were staying in a stuffy, upright, old-money Hotel. The decor was lovely. Comfortable bed. Great rooftop and downtown walking loc

Miinukset: None

Plussat: Location was great. The food in both restaurants was very good. The staff was very friendly and accommodating.

Miinukset: I reserved 4 rooms for a Girlfriends Getaway. Three of the rooms were great. My room; however, was for persons who are physicaly challenged.I am not. I had nowhere to hang my clothes. My room did not have a chaise lounge as the others did.

Plussat: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Plussat: the uniqueness of the rooms

Plussat: The decor, the atmosphere, the comfortable bed, the unique features (robots, music speaker for phone, TV screen checkout).

Plussat: The hotel and room was fantastic!

Miinukset: The room we had (1010) there was a view of a waxing salon that decides to never close their blinds :X

Plussat: The robots that deliver and total feel

Miinukset: Wish they did something for nye, it was kind of bumpy there was not ;/

Plussat: The room was very clean....

Miinukset: Nothing

Plussat: The room service robots and the very cool decoration

Miinukset: NO

Plussat: Hotel employee delivered room service/extra shampoo as needed.

Plussat: Everything was likeable

Plussat: Such a fun place to stay.

Plussat: Bedsheets were great!

Miinukset: backside has a pretty depressive view and airconditioning is very loud

Plussat: We absolutely love this hotel. We have been to many hotels visiting Chicago and this is our favorite by far. Its not about the amenities its about the atmosphere. Our favorite was the robot delivering items to the room.

Plussat: It was my b'day & my girlfriends & I had booked spa appointments. When I checked in I was upgraded to an executive suite! It was amazing!!

Plussat: Very accommodating staff, good food, lovely lounge

Miinukset: Two sets of elevators awkward. Shower doors did not close; wasn't fixed properly. Black soot stained our clothing and skin from leopard sofa in front of fireplace in restaurant.

Plussat: Your City Was Very Clean Very Surprised At How Clean The Were. And Always Great Food At Gibson's

Miinukset: Drain In Sink Drained Slow And Toilet Backed Up / But Im Being Picky....Otherwise There Was A Older Lady Who Came To My Room To Iron Some Shirts WOW I WAS VERY IMPRESSED WITH HER !! Her Name Started With Marian ? Shirts Came Out Great And Service Was Fast

Plussat: the luxury accommodations

Miinukset: the internet/cable connection was unpredictable

Plussat: Excellent personnel and service

Miinukset: Noisy room. Need another restaurant.

Plussat: The best four seasons hotel we have ever stayed in. All staff were exceptional especially check in & concierge, couldn’t have been more pleasant or helpful. Thank you

Miinukset: A little expensive, but isn’t everything?!£

Plussat: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Plussat: Old fashion hotel. Room is so big and clean . The hotel feels like a luxury experience.

Miinukset: Not really .

Plussat: Location.

Miinukset: Wish we could have picked which city view we faced.

Plussat: Location and the fact that the staff always goes above and beyond for their guests.

Miinukset: Nothing

Plussat: Location

Miinukset: The spa was quite old and outdated and in need of a major facelift for the prices they were charging.

Plussat: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Plussat: Extremely clean. Staff is very friendly and helpful. They even set up a crib for our two year old so we didn't need to bring one and provided tear free baby soap and lotion!

Miinukset: The fitness center is amazing. The pool is a long two lane lap pool. Not ideal for kids, but ours still loved it. Thankfully nobody was swimming laps when we went to use it.

Plussat: The staff was very friendly and accommodating. The lobby area was lively and inviting. The location was close to everything.

Plussat: This is a great new hotel. The location to the Mag mile is excellent. The hotel amenities were exceptional from the Starbucks in the lobby to the 25 meter lap pool and exercise facility. I can't say enough about this new hotel in downtown chicago.

Plussat: Very clean and nice. Great location.

Plussat: The location is wonderful, the room is clean and beautiful, the staff is communicative, friendly, and helpful. I loved everything about it!

Plussat: The location and the room and the staff were all great

Plussat: Very friendly staff, good location, and nice facility.

Plussat: I do not usually write reviews but I felt obligated to do so. The price was completely unbeatable for the quality of hotel. the hotel restaurant was unbelievably good Take it advantage of the happy hour, staff were great and good location to everythi

Miinukset: Although it's hard to complain for the price and quality , the staff and cleanliness it wasn't quite five stars : The room is relatively small for a five star there was no bathtub, towels were rather standard, You could easily hear your ne

Plussat: The location of this hotel is great but it is NOT a 5 star. Nothing special and doesn't compare to the Ritz, Four Seasons etc

Miinukset: The location of this hotel is great but it is NOT a 5 star. Nothing special and doesn't compare to the Ritz, Four Seasons etc

Plussat: Was a good location and also was perfect to make meetings

Miinukset: Nothing

Plussat: The best customer service!

Plussat: Everything

Miinukset: All good.

Plussat: Cleanliness

Miinukset: Not as ideal a location as I was hoping

Plussat: Nice rooms, clean, friendly staff

Miinukset: No. Everything was very good!

Plussat: i was in chicago to relight the fire in my relationship. due to work i am always traveling or working late and its hard on a relationship. i called the front desk before i arrived and asked that they make my room extra romantic add a bottle of wine and do whatever else they could to make it a special night. The staff went above and beyond and did a great job putting together our room. we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have a few drinks and get in the mood before going out and enjoying the night for a bit. The shower with the tup was amazing and we had the perfect night!

Miinukset: the price was very high and some of the front desk employees were amazing while others were rude and didn't even have the time to answer a few questions about where to eat even though nothing was going on and we were the only two people around.

Plussat: Staff was amazing, rooms were spotless. Beautiful hotel!

Miinukset: No issues whatsoever.

Plussat: Staff across the board was excellent, friendly. Housekeeping efficient and early in day. Decor and vibe super.

Miinukset: Only suggestions would be more hooks in bath ( one not enough) and while I Loved the big round light between the beds and the light was necessary, it wasn’t possible to read at night as it lit up the whole room and would keep up the other sleepers . Suggest a reading light as well.

Plussat: location

Miinukset: no

Plussat: Gorgeous big rooms and beautifully clean

Miinukset: I was staying 2 nights (Saturday and Sunday) and nearly all the restaurants and bars were closed and no room service is available after 8pm on Sunday night. Bolero the roof top bar was also unavailable Saturday night as it was being used for a private function. I chose to stay here for marathon weekend but after running 26 miles I wasn’t impressed to be told where I needed to walk to on Sunday night to get something to eat. For a high priced hotel literally all I got was the room. Unfortunately I would not recommend this hotel to anyone for weekend stays ever!!!

Plussat: Very cool, old-school Chicago feel! Happy hour was an unexpected bonus.

Plussat: Beautiful, well decorated hotel. Great location and great value!

Plussat: The location was great. The staff were very helpful. We loved the free wine and coffee.

Miinukset: No

Plussat: Front Desk Staff was nice

Miinukset: Did not have a room available with two beds.

Plussat: Breakfast was amazing!

Miinukset: Nothing.

Plussat: Croque Madame crepes are to die for. I've stayed here several times now, and the staff always seems genuinely happy to see me. I travel to Chicago pretty often and this is the only place I stay when I'm in town. I absolutely love it.

Plussat: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Miinukset: No! I absolutely loved everything!

Plussat: Elegance, service from staff.

Plussat: Everything was exceptional. Everything from the room, the staff, location, and ambience.

Plussat: Fabulous place, location, staff, and amenities!

Plussat: Beautiful property in a fantastic location just off of the Mag Mile. Attentive staff.

Miinukset: First night could smell cigarette smoke and a smoke alarm sounding. Called the front desk and they took care of it right away.

Plussat: Beautiful. Comfortable, luxurious.

Miinukset: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Plussat: Location, room size, friendly front desk.

Miinukset: The carbon monoxide detector went off from fireplace use - there was no sign notifying guests to leave a window open , as the engineer who responded stated. It took management over a week to respond and deny my complaint.Still sick - no theatre/shopping.

Miinukset: I paid $700 to be told my room wasn’t ready, I should dress up in a locker room , and wait for a text that my room was ready.

Plussat: location,the negotiated price and staff.

Miinukset: chairs in room are too low to the ground, I have bad knees.

Plussat: Its location

Miinukset: Just not for us. Its targeting millennials. Very simplistic but nice.

Plussat: The cleanliness, the location, room was so cozy and beautiful, staff was awesome, especially front desk young lady was very professional and kind, Ricky's Diner has great food. Virgin hotel was an unexpected pleasant surprise. I wanted to live there lol

Miinukset: Everything was perfect!!!!

Plussat: The bed was amazing

Plussat: Historic building, room design

Miinukset: Need electrical outlets with usb ports

Plussat: Very modern, fun vibe in a perfect location

Plussat: We had a corner room on the 21st floor - it was great!!

Plussat: Great room, great location. Funky feel

Miinukset: .

Plussat: I booked here for 4 nights and was supposed to move to another hotel for the rest of my trip, but by the end of the fourth night I had already cancelled the other hotel and ended up staying for 19 nights! Need I say more? The location, the staff (especially Chris who helped me every time I extended my stay), the room, the coffee machine in the room (well I can't live without coffee first thing in the morning). Everything was just right. The whole vibe of the hotel is a happy one with great music and smiles. The breakfast was delicious, the bar was nice (didn't get to try the rooftop), the gym was superb and the coffee shop downstairs always smelled heavenly. If this hotel makes it to your shortlist (and it should) then do not think twice. This was my second time around and I can't wait to be back. Thank you for making me forget I'm not home!

Miinukset: After 19 nights, a late checkout should not be that big of a deal. All I got was an extra 30 minutes.

Plussat: Location and decor

Plussat: I liked the lounge and rooftop club.

Miinukset: House cleaning staff didn’t clean the room.

Plussat: Good location and nice staff. The room is perfect!

Plussat: Near CTA

Plussat: Friendly helpful staff. Very comfortable. Definitely consider next time I am in Chicago.

Miinukset: Not a huge issue, just didn’t expect to hear the El train so well especially since we were on the back of the hotel. Ordered room service twice and did not receive the drinks I requested. I did not raise the issue to the staff so they were not able correct the issue. I am sure they would have corrected it if they knew.

Plussat: The room was big and the bathroom was nice.

Miinukset: Front desk staff very rude. The same employee wouldn't look up at me two different time I approached the front desk. Had to wait past check in time to get into our room.

Plussat: Location is great

Miinukset: Pretty old building

Plussat: The location and it was pretty quiet.

Miinukset: No

Plussat: Very good location. Close to magnificent mile shopping and parking.

Miinukset: Has a bit of a sewer odor in lobby area. No movies available in the room.

Plussat: When it was finally time for me to leave

Miinukset: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.

Plussat: Great location Amdahl very clean

Plussat: The bar was cool. Had the best Old Fashioned. The bed was very comfortable. Hotel had a cool retro look.

Miinukset: The room wasn't stocked with any snacks or beverages and did not have a microwave. Also no OnDemand movies.

Plussat: They upgraded our reservation at no charge to a delux king. It was a beautiful room and welcomed surprise.

Plussat: front desk staff was knowlegable, friendly, and helpful

Miinukset: no pool or hot tub

Plussat: location was great

Miinukset: the destination fee. i really disliked this and may not stay because of this added fee.

Plussat: Great decor, great location excellent staff!

Miinukset: Temp was a little tough to control

Plussat: Beautiful stay! Can’t wait to come back!! Stay here in Chicago!

Plussat: Location and nice spacious rooms. Great bed and bathroom.

Miinukset: It is a bit noisy

Plussat: Staff was phenomenal! Location was premium.

Plussat: The location.the room. The bad .great bathroom. I came in very late because my flight was delayed . The next day They let me check out 2 hours later. Very recommended hotel .

Miinukset: Every thing was good

Plussat: The room was very clean and roomy.

Miinukset: Went for breakfast in the morning at the restaurant, terrible service, waited 15 minutes to get acknowledged, an additional 15 minutes for coffee and then our order was completely wrong. Waiter blamed it on management not being there.

Plussat: Location was amazing! Staff friendly and helpful, able to check-in an hour early without issue.

Miinukset: I wish there were more things to eat in the hotel- the restaurant attached was not a cheap breakfast. The hotel could have better security- only locks the side doors at night and anyone can access the elevators.

Plussat: Location. Style of hotel.

Miinukset: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Plussat: The staff was extremely helpful. They provided many suggestions for dinner. They also provided a lot of help with parking and navigating the city.

Plussat: I was upgraded at check-in from a King Room to a Tower Suite and it was such a surprise!! This wasn’t mentioned to me at check in so I went back down to check I was in the right room which is when I was told I had been upgraded because the hotel was at capacity. The Suite was fantastic - very opulent and high up on the 31st floor. The bed and pillows were super comfortable. All the staff were courteous and helpful. Also the restaurant Free Rein that is part of the hotel is great - ate here three times it was that good.

Miinukset: Even with being up high there is a lot of noise from the street - lots of sirens at all hours because there is a fire department nearby. So would recommend bringing earplugs. The only other thing I didn’t love was the black colouring of the suite - even in the daytime it was hard to see because of the black paint absorbing the light but that’s just personal opinion. Would still 100% book again.

Plussat: Art Deco styling throughout

Plussat: Perfect location, really clean and beautiful!

Miinukset: No

Plussat: soothing decor, staff very friendly and helpful. Great location and lots of great food just steps away.

Miinukset: Not thrilled that there was no coffee maker in room - yes it was in lobby, but not the same. Lack of towel bars in bathroom problematic.

Plussat: The location was great. Walking distance to just about anything. The hotel staff was very friendly.

Miinukset: The beds weren't as comfortable as they should be for a 4.5 star hotel.

Plussat: It was our second stay at the Thompson and we were still very impressed. Beautiful hotel, wonderful location and excellent service. The kitchen also serves some really tasty food. Highly recommend this hotel.

Miinukset: I liked everything. The only suggestion I would have is to provide more on demand video options.

Plussat: Very hospitable. Staff very forthcoming. Nice space!

Plussat: Attentiveness and Friendliness of staff, Location.

Miinukset: No.

Plussat: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Plussat: Location, atmosphere, staff.

Miinukset: The glass door to the bathroom doesn’t give privacy. The lamp above the middle bed console was a hazard! Two people banged their heads on the lampshade.

Plussat: Beautiful hotel, exceptionally friendly and helpful staff. Also in a great location that is accessible and surrounded by great restaurants. I will definitely be back!

Miinukset: The sheets are nice, but the material bothered my skin. So I had to request different sheets. Which they quickly changed for me.

Plussat: great design. Comfortable, good size room. Decent TV service. Nice bathroom.

Miinukset: Rain Showers are generally limiting and unpleasant. Showers are a bit open and cold. Nice showers just not my favorite design.

Plussat: Really good position in a very good area. Comfortable hotel , staff very pleasant, restaurant spot on . Corner room has loads of space and good views.

Plussat: We loved the hotel but were dissapointed to find out that there was no shuttle service offered to pick up from airport.

Miinukset: As mentioned above. Would have been a nice service to enjoy after a long day of travelling and would have made the experience at the Thompson that much more pleasurable.

Plussat: the staff was wonderful. loved everything about it.

Miinukset: no