Chicago hotellia

Plussat: Club level was outstanding. Staff were beyond awesome. Food was great.

Plussat: Everything/Room/Location/Staff/Food/cocktails

Miinukset: Nothing

Plussat: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Miinukset: We loved everything about it.

Plussat: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Miinukset: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Plussat: beautiful room great club excellent spa facilities

Plussat: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.

Miinukset: $71 to valet park.

Plussat: Excellent staff service.

Plussat: The bathroom

Miinukset: I liked everything

Plussat: We absolutely loved our stay at The Langham. Our room was gorgeous, we loved the visit to the tea room, and breakfast was delicious. We also enjoyed a ride out one night in one of the town cars with Jeremy, the driver. All the staff, from the front desk, to the drivers, to housekeeping, were incredible - all friendly and made us feel welcome. Thank you so much for a magnificent stay on the magnificent mile.

Plussat: Room was comfy. Location is great. Downtown.

Miinukset: Plenty interruptions.

Plussat: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Plussat: The staff was amazing! Staff went above and beyond to accommodate our stay and birthday dinner reservation!

Miinukset: No

Plussat: The question is what’s not to love

Plussat: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Miinukset: not one thing

Miinukset: Shower

Plussat: This place sets the standard for luxury hotel, everything was up to the highest quality and standard. Every gust matter, very welcoming staff ,friendly and helpful .

Miinukset: Nothing.

Plussat: If you think

Plussat: The staff was excellent and helpful. If I didn't know I was in Chicago, I would have thought I was in India at Oberoi. It didn't matter who the staff were--from front desk to housekeeping--they were helpful and pleasant. The iPad idea in the room was wonderful and there were no unnecessary calls to the front desk. Fabulous! Also, found out there is a Peninsula in New York and will be booking that hotel for our October trip.

Miinukset: Taking two elevators to the street level.

Plussat: Very well kept hotel with fine finishes and ultimate luxury in the design of everything within the hotel

Plussat: The room was light and spacious, the bed great and the staff was just lovely. Being a little tech stupid it took me a while to figure out the lights and the AC. But I got it. I know if I had called they would immediately have helped me but I kept at it.

Plussat: It was very comfortable and excellent staff

Miinukset: Parking was very expensive for how much we paid for the hotel.

Plussat: Attentive, polite and knowledgeable staff. Great location. Immaculately clean hotel. Convenient restaurant services.

Miinukset: The hotel needs two swimming pools. A lap pool is all that is available for families. There needs to be a lap pool and a pool for children. It was very difficult swimming laps with children playing around me. The pool area is too small for children to enjoy and have fun. We experienced be awakened in the middle of the night from the sound of dance music being played at a wedding party in the hotel. We were on the 8th floor. We called the main desk and complained...they offered to move us to another room...why would we do that in the middle of the night? The deep base sound continued for another hour. This is unacceptable in a facility like the Peninsula...management needs to address this issue to avoid such a thing happening to others in the future. Truthfully we loved the privacy and location of our room but the noise from the party was very inconsiderate for others staying at the hotel. The noise should have been addressed and stopped by management immediately.

Miinukset: The orange juice is not freshly squeezed They served me a proper orange juice every morning as asked by us but full of skin. I asked for a smooth one but couldn’t managed to give me one.

Plussat: Fantastic location in the heart of Chicago. Beautifully furnished - contemporary and design style. Very cozy and comfortable. Double rooms are quite large and very nice. All the amenities you can except from a 4 stars hotel.

Miinukset: Staff is friendly but not always efficient. Somewhat disorganized - I had to ask several time to get enough towels in our room or to have the slippers or the « do lot disturb » sign which were missing, or the safe to be fixed. Same impression of lack of customer orientation at the restaurant (except 2 of the staff who were outstanding).

Plussat: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Plussat: the uniqueness of the rooms

Plussat: The decor, the atmosphere, the comfortable bed, the unique features (robots, music speaker for phone, TV screen checkout).

Plussat: The robots that deliver and total feel

Miinukset: Wish they did something for nye, it was kind of bumpy there was not ;/

Plussat: The room service robots and the very cool decoration

Miinukset: NO

Plussat: Overall this was the best hotel I've ever been to and I've stayed at over 50 hotels in my life. This one was hands down the best

Miinukset: Staff took a while to respond to requests

Plussat: Awesome modern Art Deco inspired hotel. Great staff: front end helpful, f&b at The Albert awesome dishes and house keeping making my room so clean

Plussat: Location

Miinukset: Price

Plussat: Cool design, nice location, helpful staff and a really good bar.

Miinukset: Had to pay for WiFi unless you signed up for a membership.

Plussat: Hotel employee delivered room service/extra shampoo as needed.

Plussat: We absolutely love this hotel. We have been to many hotels visiting Chicago and this is our favorite by far. Its not about the amenities its about the atmosphere. Our favorite was the robot delivering items to the room.

Plussat: Went to a local pancake place for BF. Large TV is great. Big King size bed, excellent bathroom. Very friendly staff.

Miinukset: Room was quite small and tight. Pillows a little too soft.

Plussat: Great location, nice view, spacious bathroom, comfortable bed

Miinukset: Small closet and no drawer space, had to live out of suit case in an upscale hotel, minibar full of sellable items, couldn’t use for our doggie bags, no coffee in lobby all day, rooms need less bathroom and more livable space.

Plussat: Location

Miinukset: They kept asking to do the room before 11.....

Plussat: Room had several lighting options that were easy to change by hitting one switch. Drapes were heavy to opt for black out conditions if needing to sleep in. TV was modern and has many alternatives such as connecting my devices. Staff was always pleasant

Miinukset: The mattresses in my room were soft and lumpy - needs to be addressed. Would like to have had a bathroom fan. I prefer a bar of soap as opposed to a pump - which they gladly found for me. Really enjoyed my stay at the Viceroy.

Plussat: The location is excellent

Miinukset: The valet fees for over night parking is extremely high

Plussat: Beautiful hotel, amazing staff, fabulous location! The staff could not do enough for us!

Plussat: Rooftop lounge

Plussat: My wife and I were blown away by this hotel. The place looked and smelled great. It was a perfect location to explore the Gold Coast Neighborhood. The room was top notch. We loved the roof top lounge and pool area. The free house car was a nice surprise.

Plussat: Location

Miinukset: Small room size. No bathtub

Miinukset: By order only there is no open puffy.price were to hight compere tho the rooms soize anddesign

Miinukset: Room too small.

Plussat: The hotel design is beautiful and the location is superb. You’re in walking distance of sights, shopping, and nice restaurants.

Plussat: Room clean and looked very nice. The Concierge, Jane was so helpful in locating my restaurant. Wish the outside bar had been open since weather was still nice

Miinukset: Check in area could have been better staffed, more people

Plussat: Loews Hotel was amazing!! I really can't say enough. I have been to many hotels in Chicago and across the US and this was the friendliest, cleanest and overall best hotel I have ever been to! Loved the pool, the gym and the room service was delicious!!!

Plussat: High quality furnishings and decor. Great location.

Plussat: Location, hotel staff assisted us with everything we need, from restaurant recommendations, calling restaurants for reservations, a cab, and just over all friendly.

Plussat: Great location. Wonderful staff. Beautiful room with excellent view. Awesome lobby

Plussat: Great location. Very comfortable! The staff was excellent.

Miinukset: Nothing

Plussat: Love the location.

Miinukset: Drinks at the bar were expensive and small

Plussat: Everyone was so nice and was in a great location!!

Plussat: Super clean and felt new.

Miinukset: NA

Plussat: I loved the lobby area & the many restaurant/bar options within and around the property, based on your price range and culinary cravings/expectations. The cleaning staff were very attentive and they adhered to the requests I'd had; when provided with the breakfast (ordered room service in the am), it was absolutely incredible in terms of the way it was delivered to the room & the quality of the food (salmon was pristine!) The lighting's great, and the view I'd had was pretty broad in terms of the city itself; the TV had many channels to offer & the bed was quite comfy, not to mention the bathroom was great in terms of facilities/comfort - there was a makeup mirror, which I appreciated

Miinukset: Can't technically say much - it's earned the review score for a reason!

Plussat: Every thing

Miinukset: Nothing

Plussat: Great location. Lobby was excellent. Elevators were fast. Staff always available in seconds.

Miinukset: Would have preferred a higher floor (I was on 4)

Plussat: Beautiful hotel and very friendly and accommodating staff! Also room was nice and extremly clean

Miinukset: Beds were too firm. A little bit of a delay on getting into room, it was ready about an hr late

Plussat: Staff was amazing, rooms were spotless. Beautiful hotel!

Miinukset: No issues whatsoever.

Plussat: Everything, we had the spa room, which is big and amazing room, the best bathroom we have ever had. The best Kimpton we stayed so far. The restaurant on the roof At the hotel is so delicious. Perfect as always.

Plussat: location

Miinukset: no

Plussat: This hotel is centrally located, clean, has high end decor and a service oriented staff.

Plussat: Text messaging for any requests/questions was my favorite feature. Awesome location was a delight! Friendly staff and accommodating our requests was the icing on the cake. Rooms were super clean

Miinukset: We did not get the bikes that we wanted to see the city.

Plussat: the staff-everyone so helpful and friendly.

Plussat: Love the location Love the nearby things to do Love the bed

Miinukset: Room was a little tight Not all the lights were working in the room The sink being outside is a bit annoying No full length mirror

Plussat: I loved the feel of the hotel and the rooms were beautiful. Unfortunately, the beds weren't that comfortable. Their staff was very friendly and helpful. It is the city so I do understand that parking is at a premium but was disappointed that we couldn't keep our car parked there after 2pm. It was $70 a night to park but only up to 2pm the following day. Otherwise, it was lovely

Plussat: Very contemporary and sophisticated hotel. Great coffee!

Miinukset: Parking.

Plussat: Loved it. I will be back again! Stayed one night for a birthday weekend get away! Upon request I had balloons and a cupcake in the room. And the whole staff wished us a happy birthday! Amazon!

Miinukset: Room got a little hot due to me not being able to figure out the thermostat.

Plussat: Location,deco, convenience to Starbucks, steadfast restaurant was amazing

Miinukset: N/A

Plussat: The room was very comfortable the bed was very soft and the bathroom what's beautiful

Miinukset: Wish the balcony had a better view

Plussat: We’ve stayed here before and it’s a nice get away

Plussat: It took over 40 minutes to check in even after I showed them confirmation. Finally they decided to give me a room and when they did it was the worst room in the building. No view I was supposed to get a 1 bed room with terrance but I got a balcony in the corner. Pus we get to the room finally and fire place doesn’t work. They came to fix it but then it wouldn’t cut of so I had to call back to get them to turn off. Maintenance said it was a bad switch and would be fixed the next morning which it never did get fix. So we left the room the next morning and we assumed they fixed the problem. When we returned it wasn’t fixed plus housekeeping had cleaned the room but my wife hoes to lay down and there was a dead snell smashed in the sheet like someone killed it and just left it there. Plus fireplace still didnt work. So they sent housekeeping and maintenance up at 1 am to change sheets and fix fireplace again. Well after they “fixed” the problem so called they left said fireplaces was on a timer so it will shut itself off. So my wife went to sleep I left she called me in a panic out of her sleep said carbon monoxide detector was going off and room smelled like gas. It was the fireplace so they came up shut the gas off took the batteries out the detector said it was bad didn’t replace it and left. We should’ve been switched to another room but instead they offered me a free breakfast! Wow there is a lot more but to much to type. We have pictures of the bug smashed in the sheets.

Miinukset: Service, the room, and overall experience

Plussat: The room was lovely, very comfortable.

Miinukset: The person at the front desk told us we'd have coffee service in the morning, even asking us what time we'd like it, but it did not arrive. There was no mention of the $20 breakfast or the $50 dinner in the booking.com information.

Plussat: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Miinukset: No! I absolutely loved everything!

Plussat: I loved everything about the hotel

Plussat: The best experience at a hotel I've ever had. We stayed here for a night to treat to ourselves to a little romantic weekend in Chicago, and our experience at Waldorf Astoria so wonderful that we will likely return every year! The hotel staff was so friendly and immediately changed our bedding to hypoallergenic when I mentioned my down feather allergy while checking in. The room was immaculate and sparkling clean, but also it simply felt like a room that we actually wanted to spend time in. Overall, a wonderful first time at a Waldorf Astoria property (and certainly not the last).

Miinukset: We ordered room service for breakfast and it felt underwhelming in quality for the price that we paid, but overall it tasted fine. Noticed that the fireplace didn't work, but it was the middle of August so I'm guessing it was just disabled.

Plussat: Elegance, service from staff.

Miinukset: Room service was slow

Plussat: ORIGINAL ROOM HAD AN ISSUE, SO THE MANAGER UPGRADED THE ROOM AT NO EXTRA CHARGE. THE ROOM WAS AMAZING AND EXCEEDED MY EXPECTATIONS. THANK YOU FOR A WONDERFUL EXPERIENCE CHARLES.

Plussat: The staff was incredible, from the front door group, to the front desk, to housekeeping, and food service.....all top shelf

Plussat: Beautiful room, the staff was amazing! And I spent way too much at the bar because it was so good!

Plussat: Great location wonderful hotel - expensive but great value

Plussat: very nice location and nice stuff, highly recommend!

Miinukset: none

Plussat: Good bed and pillows

Miinukset: Poor bathroom with Shower curtains like a cheap hotel, deteriorate furniture at Restaurant and some Other places, breakfast very poor quality.

Plussat: Amazing!!!!

Miinukset: Nothing!

Plussat: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Plussat: Location.

Miinukset: Wish we could have picked which city view we faced.

Plussat: Confortable room, nice view.

Miinukset: Paying to use the internet in the business center.

Plussat: Decor was calming and beautiful. Spa, pool, and fitness center were very good. Location and views were exciting. Concierge ‘Karen’ was excellent! Housekeeper ‘Mariama’ worked hard to make the room impeccably clean.

Miinukset: There were a few small yet important housekeeping and inroom dining issues that were unsettling - but well addressed by staff.

Plussat: Clean Secure Prime Location Staff

Miinukset: Facilities

Plussat: Very nice hotel and location. Not a waoh impression overall but excellent quality and friendly and professional staff. The à la carte breakfast was perfect quality. I specially recommend the lobster eggs Benedict : unforgettable!

Miinukset: Misses a little personality. Lobby at 7th floor.

Miinukset: Air-conditioning quality quite poor, even after calling and having a service technician

Plussat: Staff kindness. View. Location.

Miinukset: NA

Plussat: The Zachary is a world class hotel. The hotel itself is beautiful and comfortable. It is in a GREAT location. Everything is near for our needs and desires. The staff are great. My family hve started to make Hotel Zachary a once a year destination. Love it!

Miinukset: I understand that supply and demand dictate the rates. We stayed one evening but we would like to have stayed a couple of nights but with rates of almost $500 a night and parking at $75 a day it puts a big dent in our vacation budget. If I am going to pay those type of rates it will only be at the Zachary. It is tremendous.

Plussat: Extra friendly staff and location to Wrigley Field were the best parts of this hotel

Miinukset: Rather pricey, but the view is so fun!

Plussat: Location and the Architecture

Miinukset: There was no complementary breakfast it was way too expensive and our view wasn’t very good

Plussat: awesome room to have for a Cubs game!! areas has awesome eats and activities

Plussat: Beautifully designed hotel in a great location right across the street from Wrigley field. An unbelievable number of dining options packed into a 1 block space. You can’t beat the location and the prices around Christmas.

Miinukset: Everything about this hotel seems to be designed to separate Cubs fans from their money. The hotel part of this building really feels like an afterthought. Even though it’s been open less than a year, our junior suite was beat up. The door handle to the bathroom was falling off, the wand for the drapes was on the floor, and the TV worked intermittently. High parking prices in Chicago hotels are normal, but $53/night with no in-out is crazy. Also no refrigerator or coffee maker in the room, I suspect they’re trying to drive you to the bakery on the first floor.

Plussat: View for bar/ Restuarant was awesome . The service was slow so don’t go if you’re in a rush. Wish the menu was more extensive; also serve breakfast til at least noon. Missed breakfast time by 3 min!!!

Miinukset: A small refrigerator would have been nice to keep cold drinks and leftovers from meals . And later stoppage for breakfast .

Plussat: Location, location, location!

Plussat: It was a very comfortable, relaxing and sheek. Loved the outdoor heat lite terrace overlooking Gallagher Way. Lounge Furniture and Service Excellent. Pool Table, was Great.

Miinukset: Room rate off season.

Plussat: location,the negotiated price and staff.

Miinukset: chairs in room are too low to the ground, I have bad knees.

Plussat: Perfect hotel.

Miinukset: Mini bar was aggressive

Plussat: Always enjoy staying here

Plussat: Comfort. Everything you need is available. The rooms are very comfortable. I love the spacious showers and room set up. Very comfortable.

Miinukset: Cleanliness can be improved. Ater reaching out, they fixed the issues. Valet was not convenient. I took a lyft to my event because the wait for valet was too long. If no rental car, you will love your stay!

Plussat: The cleanliness, the location, room was so cozy and beautiful, staff was awesome, especially front desk young lady was very professional and kind, Ricky's Diner has great food. Virgin hotel was an unexpected pleasant surprise. I wanted to live there lol

Miinukset: Everything was perfect!!!!

Plussat: The bed was amazing

Plussat: Historic building, room design

Miinukset: Need electrical outlets with usb ports

Plussat: Price; friendly staff

Miinukset: It is more like a 3 star hotel. We expected more than what it is. Room is small. Wall is thin, so it is noisy. The idea about the theme is great. But after staying, it is more creepy than interested. We would never go back.

Plussat: Everything. Great spot. Staff very warm friendly and relaxed. Very helpful giving advice on restaurants Loved the decor. Bars and restaurants top notch. Also a great area to chill on the mezzanine. Would recommend

Miinukset: Nothing

Plussat: Great location, great rooms and really handy for the Chicago Marathon

Miinukset: Nothing at all

Plussat: Amazing experience and stay for our anniversary, we even got an upgraded room and a complimentary bottle of persecco. We loved the decor and how it’s very unique.

Miinukset: It was expensive

Plussat: Location and decor

Plussat: People were super helpful, large room, location easy walking distance to millennium park, shopping, restaurants

Miinukset: Nothing

Plussat: Professional and helpful staff. Clean and comfortable room. Great location

Plussat: Bed was very comfortable

Plussat: The room was big and the bathroom was nice.

Miinukset: Front desk staff very rude. The same employee wouldn't look up at me two different time I approached the front desk. Had to wait past check in time to get into our room.

Plussat: The location of the hotel was excellent, perfect location to visit Millennium Park. The upscale finishes of the hotel were amazing.

Plussat: Location is great

Miinukset: Pretty old building

Plussat: The location and it was pretty quiet.

Miinukset: No

Plussat: Extremely helpful front desk. The bartender was very friendly. The bar manager who was also very friendly suggested an Italian restaurant which proved to be one of the best ever. The room was very nicely appointed and the bed was extremely comfortable. The hotel was close to restaurants and coffee shops. Millennium Park was just up the street. the hotel is also very close to the starting point for the free walking tour which featured buildings around the loop. The bar was comfortable and the drink prices where very reasonable during the long happy hour.

Miinukset: We are on the 7th floor so the shower pressure was just ok. There was minimal drawer space to store one's clothes. The closet was fine for hanging clothes. Neither issue affected the overall quality of the facility.

Plussat: When it was finally time for me to leave

Miinukset: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.

Plussat: Perfect location, walking distance to all the major sights and activities (theatres, museums, restaurants, park etc.). I had asked for a quiet room on a high floor when I made the booking, and the front desk assigned us the perfect room on the 9th floor. I'm a very light sleeper but I slept like a baby throughout our stay! The room was large, with a big comfy bed and well-sized bathroom. Loved the bath products as well! Front desk staff was very friendly and professional, service was smooth and quick both at check-in and check-out. We'll definitely stay here again and recommend to friends and colleagues as well.

Miinukset: A bit pricey, but worth it!

Plussat: Hotel employee was so sweet!!

Plussat: They upgraded our reservation at no charge to a delux king. It was a beautiful room and welcomed surprise.

Plussat: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Plussat: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Plussat: Reasonable price for a fun, unique hotel in an excellent location.

Miinukset: Hotel was dark, generally. Our room had NO natural light. Also no closets. Staff were pleasant but not very knowledgeable. I called in advance to find out what equipment they had in their fitness center and they didn't know.

Plussat: Loved the laid back feel! Staff was super accommodating and not stuffy. Love the whimsy of the art outside the window and in the stairwell. Really like the IG post artwork on the elevators. I will return!

Miinukset: Would have like to have a few more options at the breakfast bar but over all really like the feel of the hotel.

Plussat: The environment was outstanding! We felt cozy and the employees are very friendly! Would definitely come here again.

Miinukset: The fridge wasn’t activated so we weren’t able to open it to grab a beverage. Also we weren’t able to connect our phones to the tv to watch YouTube or Netflix.

Plussat: Helpful, friendly staff. Great location for walking to all Chicago attractions.

Miinukset: Very noisy neighbours on Friday evening/ Saturday morning. The staff delay with this efficiently but it was alarming at the time.

Plussat: Loved coffee delivery...

Miinukset: Loud staff early am in hallways, hard to get room cleaned before 5pm

Plussat: it feels like Chicago felt decades ago, dark metallic and hard. but behind the scene are very comfortable bedrooms and a relatively large bathroom with most amenities needed for a cut trip coffee in the morning and the bar are a plus

Miinukset: it can get a bit loud as the doors prevent no noise at all. you have to like the style (but good news: the room looks exactly like the pics) staff quality is rather mixed but in general ok

Plussat: Great location. Love the Joe in the morning. Room size is good.

Plussat: Nice boutique hotel. Staff was extremely nice and accommodating. Rooms were a little small but comfortable. Good size bathroom. Bed very comfortable. Good location just around the corner from the CTA. Very accommodating coffee shop in lobby. Brought coffee up to the rooms in the morning. Great plus. I would return.

Miinukset: Rooms just a tad bit small.

Plussat: Staff were very helpful, including being responsive via text for queries about transportation and activities in the city, and helped us to find a jazz club that could accommodate me and my under-21 aged daughter so we could enjoy some live jazz.

Plussat: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Miinukset: I thought they had a steam room but it was only a hot tub.

Plussat: The location was great. Walking distance to just about anything. The hotel staff was very friendly.

Miinukset: The beds weren't as comfortable as they should be for a 4.5 star hotel.

Plussat: Very hospitable. Staff very forthcoming. Nice space!

Plussat: Attentiveness and Friendliness of staff, Location.

Miinukset: No.

Plussat: Excellent location close to shops and beach in pretty neighbourhood. Lively atmosphere with lots of great restaurants and bars.

Plussat: Staff exceptionally attentive and gracious. Very clean well appointed room, with spectacular view. Beautiful meals in the main dining room. Comfortable welcoming common areas.

Miinukset: One patron allowed his very large drooling dog (great dane) to completely take over the nicest furniture in the lobby, on two occasions, and also in the bar, preventing other patrons from sitting and enjoying those areas. There should be a hotel policy to address that. We are dog lovers too, but it was a definite negative to our stay.

Plussat: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Plussat: Great time. Great location.

Miinukset: Parking little tough but no big issue.

Plussat: comfy bed, great location, nice lobby.

Miinukset: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Plussat: Everything is chic and first class

Miinukset: I could have stayed longer!

Plussat: We loved the hotel but were dissapointed to find out that there was no shuttle service offered to pick up from airport.

Miinukset: As mentioned above. Would have been a nice service to enjoy after a long day of travelling and would have made the experience at the Thompson that much more pleasurable.

Plussat: Location, contemporary look, strong value proposition.

Miinukset: Drinks at the lobby bar were overpriced.

Plussat: the staff was wonderful. loved everything about it.

Miinukset: no

Plussat: The bar area was stylish and fun. Great bartenders and service.

Miinukset: Didn’t think the spa services we had were as exceptional as I would have expected at this high end of a property.

Plussat: the room was great, the bed was the best ever and of course it had an expresso machine in the room. the hotel bar and restaurant were outstanding! the staff was very knowledgeable and friendly. I'd definitely stay again.

Plussat: The location is the best thing about the hotel. Close proximity to all things downtown and also close to LSD to go north or south (to MDW).

Miinukset: The hotel room is dated. It didn’t feel luxurious at all. The bed is SUPER uncomfortable and you feel you are sliding off the mattress because it is so lopsided. The bathroom looks dated as does the furniture in the room. Wallpaper in my room was peeling off the wall in many parts of the room. Stains on the carpet. Overall it just didn’t feel like a five star hotel. The partial lake view and view of Hancock was nice...but again not worth the price when you can easily go to the lake and enjoy a better view.

Plussat: Everything about the Ritz is well thought out and planned with the guest in mind.

Miinukset: There's Nothing wrong with luxury! The Ritz is the gold standard for class.

Plussat: Location.

Miinukset: Valet was late and disorganized

Plussat: The hotel staff was courteous and very helpful. I would definitely stay here again.

Plussat: Staff was very courteous and room and property was clean.

Miinukset: Pool was closed and constantly put on long holds when trying to contact front desk or concierge. Definitely get more for your money surrounding 5 star hotels in the area.

Plussat: Staff excellent and room stunning. Slight issue with cleaning issue resolved immediately on check-in so it did not spoil the stay. Would definitely stay again. As a sole traveller concierge and door staff always happy to help and give directions etc.

Miinukset: Would be good if the windows opened, even if only slightly.

Plussat: The view was amazing.

Miinukset: The room was smelly and old. Everything in the room, including towels, looked worn down.

Plussat: The location is the only thing I like about this hotel.

Miinukset: I have been to three star hotels better than this. I'm very disappointed in the Ritz-Carlton for this crappy hotel. This has to be their crappiest hotel ever. I'm a Ritz-Carlton fan, I've been to multiple properties. I DID NOT LIKE ANYTHING ABOUT THIS...

Plussat: It was very expensive. The local and state taxes made the final room costs very high and I never received an e receipt.

Plussat: The staff was excellent

Plussat: Location, location.

Miinukset: Tired decor and snooty staff.

Plussat: The staff was amazing!

Miinukset: The dated feel of the room definitely did not live up the the 5-star rating.

Plussat: The service was amazing and the room was incredible. We had a great view of the water tower and it was super quiet.

Plussat: Staff help and friendliness was wondeful!! Location is fantastic!!

Miinukset: The bed had a mattress cove/pad that was uncomfortable and did not stay in place. It bunch up under your body when you moved. Not the best!!

Miinukset: Rooms need to be refurbished. Steam room dirty and cold.

Plussat: The hotel was in a great location. The room was beautiful and the staff was amazing.

Miinukset: I wish the refrigerator allowed room for guest to chill pop or milk.

Plussat: Attentive, professional staff & reception

Plussat: Convenient to restaurants, shopping, sights

Miinukset: The hotel and staff were exceptional!!

Plussat: Location, staff, cleanliness in the rooms

Plussat: The front desk is AMAZING

Plussat: Cleaniness

Miinukset: Nowhere too park for valet...to congested

Plussat: Location

Miinukset: Room was noisy

Plussat: Location and size of rooms

Miinukset: No means to change room temperature; thermostat in room clearly not designed to allow guest to alter temp. Linked bar/ restaurant bland.

Plussat: Really liked the beds( I like a bit harder beds), room was a good size, gym was little bit better than expected. Close to everything.

Miinukset: Not much to complain about, some days they forgot to refill coffee/water.

Plussat: Very nice hotel with great staff, always able to help. Everything is near, museums, aquarium, magnificent mile, etc. The room was very clean with all what you need. There is a mini fridge and a coffee machine. High quality toiletries and very comfty bed

Miinukset: No microwave

Plussat: Location great easy walk to see all that Chicago has to offer. St Jane Building is beautiful. Beds comfortable and amenities great too. Staff helpful. Would certainly stay again. Chicago architecture is amazing had a great time.

Miinukset: Only 1 point a drying rack for towels would help towards conserving towels more.

Plussat: The hotel is located in a great central place

Miinukset: We booked a suit for 4 people. When I arrived in the middle of the night with two tired kids beds were made for only 2 people. Next morning the shower had close to 0 water pressure. The maintenance man repaired it that afternoon but the morning was gone by then.

Plussat: Staff was phenomenal! Location was premium.

Plussat: The location.the room. The bad .great bathroom. I came in very late because my flight was delayed . The next day They let me check out 2 hours later. Very recommended hotel .

Miinukset: Every thing was good

Plussat: The room was very clean and roomy.

Miinukset: Went for breakfast in the morning at the restaurant, terrible service, waited 15 minutes to get acknowledged, an additional 15 minutes for coffee and then our order was completely wrong. Waiter blamed it on management not being there.

Plussat: Location. Style of hotel.

Miinukset: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Plussat: Our stay at St Jane was lovely. The hotel is perfectly located for touristy attractions. The building itself was really nice and the rooms a good size. We stayed three nights and managed to have a decent night sleep.

Miinukset: Nothing. I would say you can hear the people in the next room using the hairdryer or shower but this didn’t bother us. The cocktails in the bar were a little uninteresting for the price.

Plussat: Art Deco styling throughout

Plussat: Perfect location, really clean and beautiful!

Miinukset: No

Plussat: No tips determined persoanl

Miinukset: No sauna or swimmingpool

Plussat: The location was great for the various "Chicago" things we wanted to do.

Plussat: Good Location, Nice bar, big room

Plussat: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Plussat: The Hard Rock shop is a must for any city I visit.

Plussat: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Miinukset:

Plussat: Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Miinukset: Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Plussat: Great location

Miinukset: Had to request a better room as the room offered by the hotel was simpler than what was reserved through website (Standard room was offered instead of Deluxe room). Once the room was changed, everything was great! Staff were very friendly and more than helpful.

Plussat: hotel position

Miinukset:

Plussat: Was close to location of my meeting

Miinukset: the decor was dated, dark and a bit shabby feeling. the rock motife not my style. Was not worth the money. Would look elsewhere next time