Chicago hotellia

Plussat: Great location. Excellent service. Well decorated rooms.

Plussat: Loved the beautiful hotel with amazing views from our room. The rooftop is also very nice. All of the staff were nice and helpful. Would definitely recommend and would stay here again.

Miinukset: Our room was pretty hot and we couldn’t get it to cool down even after turning on the ac and fan.

Plussat: Rooms as smallish but great very comfortable. Wonderful people.

Miinukset: Bed could have been more comfortable

Plussat: I can’t say enough about this hotel and the fabulous staff! My boyfriend and I came to Chicago to see Pearl Jam @ Wrigley Field... this was our first trip together. The weather was showing thunderstorms all evening throughout the concert and the wonderful man at the front desk offered us complementary ponchos so we could stay dry during the show! This hotel checked every box.... the attention to detail was amazing! The rooms very spacious and absolutely gorgeous! The mattress and bedding were impeccable! And I must say... the bathroom was the bomb.com! We will definitely return to this hotel as much as we can!

Plussat: Super cool decor, high end materials and equipment. Awesome staff, great location. Zero cons. Stay here if you can afford it.

Miinukset: Nothing!

Plussat: I loved this hotel, it is beautiful and stylish and well run. Staff was wonderful. I was offered a later cleaning time in order to get more work done in the mornings without even asking.The style of room and hotel is exactly as pictured and feels very well thought through and a lovely neo art deco concept. Wtih a surprisingly comfortable divan for reading with side table, light settings in both day/relax mode and vanity/full in the bathroom, and a proper espresso machine in the room. House keeping was excellent with comendable attention to detail and very considerate moving of things to allow proper cleaning. Everything felt very well run and well taken care of and professional.

Miinukset: I kept getting lost and found the hotel a bit tricky to find when on foot, tucked away on a side street. The entrance is also a bit hidden behind the front restaurant.

Plussat: The hotel was classy and sleek and spotless all of which was nice but the real charm was the staff who greeted me at the door and the front desk. Jim was especially personable and helpful.

Miinukset: Loved everything

Plussat: The concierge, specifically Tyler, was amazingly accommodating

Miinukset: House keeping never ended up cleaning my room while I was out for an extended period with our dog guest - even after I called to confirm they were coming up

Plussat: The amenities, the terrace, the staff.

Miinukset: We ended up with a “suite” which was kind of more like handicapped bigger room but it was nice all the same although a bathtub would have been nice.

Plussat: Everything

Miinukset: Having to leave the next morning

Plussat: Club level was outstanding. Staff were beyond awesome. Food was great.

Plussat: The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa.

Miinukset: The additional room service charge

Plussat: Everything/Room/Location/Staff/Food/cocktails

Miinukset: Nothing

Plussat: Location is excellent. staff is good.

Plussat: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Miinukset: We loved everything about it.

Plussat: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Miinukset: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Plussat: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Miinukset: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Plussat: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Miinukset: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Plussat: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Plussat: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Plussat: Beautiful room. Inpecable service

Plussat: EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE!

Miinukset: NOTHING

Plussat: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Miinukset: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Plussat: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Plussat: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Miinukset: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Plussat: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Plussat: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Miinukset: No issues.

Miinukset: Parking

Plussat: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Miinukset: None, accommodations were excellent.

Plussat: Great gym and lap pool. Love the common areas, like the lobby bar. Appreciated having a Starbucks IN the hotel.

Miinukset: Self park garage was far.

Plussat: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Miinukset: Nothing - everything was Great!

Plussat: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Miinukset: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Plussat: very clean

Miinukset: no full length mirror in the room

Plussat: Service And attention to detail was excellent

Miinukset: That they didn't have a Jacuzzi In the hotel

Plussat: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Miinukset: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Plussat: Beautiful. Amazing service. Will come back.

Plussat: Great staff.

Plussat: I love the decor, the service, and the amenities. It’s such a nice hotel. Little touches like a yoga mat in your closet was really refreshing. Every part of that hotel was beautiful to look at.

Miinukset: Construction happens on the street in the middle of the night because you Are in the heart of downtown. Also, restaurants close early and on weekends because again you’re downtown.

Plussat: Modern hotel with historic features. Great staff

Miinukset: Heater was odd and was hard to regulate temperature in room.

Plussat: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Plussat: People are friendly Restaurant is very good Design is current Beds are comfortable

Miinukset: air conditioning unit in room was loud

Plussat: Very hospitable. Staff very forthcoming. Nice space!

Plussat: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Miinukset: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Plussat: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Miinukset: nothing!

Plussat: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Miinukset: Nothing!

Plussat: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Plussat: comfy bed, great location, nice lobby.

Miinukset: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Miinukset: Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Plussat: Fantastic location, outstanding room. Would go back in a minute.

Plussat: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Miinukset: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Plussat: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Plussat: I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.

Plussat: The location was great for the cost and quality of hotel.

Miinukset: no

Plussat: Cool rooms, great design for public spaces as well

Miinukset: Cost of valet parking was insane ($70/night)

Plussat: great location huge tv.

Miinukset: Shower was really disappointing, have had better at a motel six. maybe just my room hopefully

Plussat: big room, very clean, nice bed.

Miinukset: the controls to adjust shades, lighting are poorly designed and unnecessary.

Plussat: Great hotel! Loved location, staff and room

Miinukset: Nothing

Plussat: The staff was incredible!!! Super thoughtful, no ask was too large! I enjoyed every minute of my stay at the Conrad

Miinukset: No

Miinukset: Check in was at 3pm and we showed up around 4 and the room still wasn't ready and they didn't compensate anything for the inconvenience. Instead we sat in the lobby for 30 minutes until it was ready.

Plussat: room location staff was all great

Miinukset: I was surprised the bar closed at 11:00 on a Saturday night..

Plussat: This hotel totally matched its star rating. The room was huge, well appointed, very modern, huge TV, spacious bathroom and very clean. Staff was very helpful and friendly. Loved it!!

Plussat: Location, friendly staff

Plussat: Bed was very comfortable. Room very clean.

Miinukset: The room was a little noisy from outside noise.

Plussat: Everything. I liked everything. The capsules and showers and staff. Awesomeness.

Miinukset: That I couldn't stay longer... I loved everything about the room.

Plussat: Loved that the room was half vanity and bathroom. When people travel they're always getting ready for something. Make sense you give them ample place to do it.

Miinukset: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Plussat: happy hour from 7-8, free drinks for hotel guests

Plussat: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Miinukset: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Miinukset: The coffee shop has gone down hill

Plussat: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Miinukset: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Plussat: Staff is wonderful.

Miinukset: Room service was inconsistent. Ordered same sandwich twice, received completely different sandwich and sides.

Plussat: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Miinukset: That we didn't get to stay longer!

Miinukset: Gym kind of sucks.

Plussat: It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup.

Miinukset: Noisy hvac unit.

Plussat: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Plussat: The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.

Plussat: Really neat place, fantastic location and price

Plussat: Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport.

Miinukset: I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.

Plussat: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Plussat: What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!

Plussat: The proximity to great eateries, bars and fun activities cannot be beat. The staff was pleasant and accommodating.

Miinukset: Room was very, very dry. Didn't get request for feather free bedding.

Plussat: Great location, comfy bed. Quiet. Good restaurant and bakery downstairs. Super friendly and helpful staff. Great value for the price.

Plussat: Comfy room. Excellent attention to detail. Super cool hotel bar.

Miinukset: I have no complaints.

Plussat: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Miinukset: I thought they had a steam room but it was only a hot tub.

Plussat: The service was amazing and the room was incredible. We had a great view of the water tower and it was super quiet.

Plussat: Convenient to restaurants, shopping, sights

Miinukset: The hotel and staff were exceptional!!

Plussat: The hotel was in a great location. The room was beautiful and the staff was amazing.

Miinukset: I wish the refrigerator allowed room for guest to chill pop or milk.

Plussat: The staff was amazing!

Miinukset: The dated feel of the room definitely did not live up the the 5-star rating.

Plussat: Staff was very welcoming and accommodating.

Plussat: I liked how unique the bathtub has open doors to look out the window.

Plussat: The staff was incredible, friendly and went above and beyond to make our stay and celebration memorable. Loved the window seat in the room w an amazing view.

Miinukset: No.

Plussat: The hotel was beautiful, our issue is with the hotel billing policies. Our final bill overcharged for parking and in room beverages. The worst part was they convinced us to upgrade our room and intentionally misrepresented the cost.

Miinukset: The employees were not honest in attempting to maximize the hotels profits

Miinukset: Bed was hard

Plussat: well I dont know where to start I do like writing at all but from confirming my reservation hotel employee, she gave the most outstanding service ever I upgraded my room my room was magnificent OMG I cant wait to return

Miinukset: yes that i did not stay another night

Plussat: Staff is very friendly and helpful.

Plussat: Best location and best service!

Plussat: The room was very comfortable. Loved the bed and pillows. Elevators were pretty fast. Staff was very nice and accommodating.

Miinukset: The hotel claims to be pet friendly. Which they do allow pets, but they don't have an area for your pets to relieve themselves. The closest park is a couple blocks away. It wasn't very far bit my poor dog did his business on the sidewalk twice because it was too far to walk for him. There also wasn't a specific parking for the hotel. It was a little disappointing there wasn't a notice when booking.

Plussat: This hotel is in the perfect location, central to everything and within walking distance of most attractions! The staff were all very friendly and the hotel decor is beyond beautiful. I loved the boutique style arto deco feel of the hotel from the lobby to the rooms! Added bonus of being able to play music from my phone through the t.v was great.

Plussat: Location. Staff was nice.

Miinukset: The rooms need some attention, especially the bathroom.

Plussat: Great location

Miinukset: Our room was hot and the fan did not help it cool down. TV didn't work.

Plussat: The location of the hotel is perfect. It is within walking distance to the parks and many other attractions.

Miinukset: The decor was not that of what I expected at The Hard Rock. Our first room was dirty and incredibley small. The staff was very accommodating and moved us to what was supposed to be a nicer room. The new room was a bit larger but still not very clean. There was urine spatter all around the floor by the toilet. The couch appeared to have stains on the cushions. I can only imagine what those were. The furniture was more than weathered and worn looking as well. It was a very underwhelming expierence of which we will not be repeating!

Plussat: Hotel is in a great location and the service was excellent.

Miinukset: Room service delivered with no table to eat off of. Had to eat on the bed.

Plussat: We got a great deal for the night so we decided to give it a try. We were pleasantly surprised. Very comfortable. Love the memorabilia throughout. We'll stay here again.

Miinukset: The bed was ok, internet terribly slow and choppy, and gym very old.

Plussat: Very friendly staff

Miinukset: Paper thin walls can hear everything from the hallway even a soft voice just speaking at normal volume

Plussat: Spacious rooms, modern look, and helpful staff.

Miinukset: No K cups on the second or third day! Not a huge deal, coffee shops close.

Plussat: Nothing much really.

Miinukset: No refrigerator in the room, waitied 30 minutes on my car causing the family to miss the show at the planetarium, still had to pay $65 that night.

Plussat: Location

Miinukset: Too much street and hallway noise.Inconsistent service from housekeeping.

Plussat: No tips determined persoanl

Miinukset: No sauna or swimmingpool

Plussat: The location was great for the various "Chicago" things we wanted to do.

Plussat: Good Location, Nice bar, big room

Plussat: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Plussat: The Hard Rock shop is a must for any city I visit.

Plussat: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Miinukset:

Plussat: Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Miinukset: Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Plussat: Great location

Miinukset: Had to request a better room as the room offered by the hotel was simpler than what was reserved through website (Standard room was offered instead of Deluxe room). Once the room was changed, everything was great! Staff were very friendly and more than helpful.

Plussat: hotel position

Miinukset:

Plussat: Was close to location of my meeting

Miinukset: the decor was dated, dark and a bit shabby feeling. the rock motife not my style. Was not worth the money. Would look elsewhere next time

Plussat: Location and nightlife

Plussat: My go-to hotel for “stay-cations” in the city.

Plussat: Location and friendly staff

Miinukset: Bar, location and staff

Plussat: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Miinukset: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Miinukset: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Plussat: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Plussat: Attention to detail was spectacular, gave over and beyond service

Plussat: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Miinukset: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Plussat: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Miinukset: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Plussat: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Plussat: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Miinukset: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Plussat: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.

Plussat: Everything looked great, I shared a all female dormroom. Bathroom was perfect and clean. Great service!

Miinukset: Nothing that I didn’t like.

Plussat: The decoration and furniture are amazing. The service it's good overall and I don't have any complain.

Miinukset: The tram is next to the place, not so noisy but if you are like the princess...

Plussat: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Plussat: Fun atmosphere, interesting design elements and great architecture. Loved Cindy’s and Cherry Dining Room.

Miinukset: Maze like corridors. No evening service (clean towels, turndown).

Plussat: Beds very comfortable. Location was perfect.

Miinukset: Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.

Plussat: Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!

Plussat: Public spaces, vibe, decor, the radio in room.

Miinukset: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Plussat: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Miinukset: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Plussat: Loved the location the staff and the bed

Miinukset: Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.

Plussat: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Miinukset: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Plussat: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Miinukset: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Plussat: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Plussat: Clean comfortable room, nice staff. Great location

Miinukset: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Plussat: Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!

Plussat: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Miinukset: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Plussat: Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.

Plussat: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Plussat: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Plussat: The location was nice.

Miinukset: Boring hotel, average style rooms and amenities for the price range hotel

Plussat: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Plussat: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Miinukset: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Plussat: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Miinukset: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu