Chicago hotellia

Plussat: Comfortable bed great location

Miinukset: The bath towels were hard

Plussat: Friendly staff

Miinukset: Nespresso machine didn’t work, but they brought us a new one.

Plussat: Wonderful location, extremely professional staff, beautiful room

Plussat: Great location, great views. Very comfortable room, bed and spacious bathroom

Miinukset: Expensive

Plussat: Excellent hotel Staff amazing especially housekeeping Great large room

Plussat: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that

Miinukset: Nothing.

Plussat: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Miinukset: We loved everything about it.

Miinukset: Room was small Food (in room dining) was disappointing

Plussat: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.

Miinukset: We arrived on July 4th and immediately upon checking in were told by the check in person that for $50.00 per person we could watch the fireworks from a private area in the hotel. I thought that was very cheesy. We went outdoors and watched them for free.

Plussat: beautiful room great club excellent spa facilities

Plussat: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.

Miinukset: $71 to valet park.

Plussat: The location is central and have proximity from many things

Miinukset: They gave us room in the same floor as the kids suite which wasn’t a good option And the room were next to the elevators which was annoying as well

Plussat: Everything was above an beyond

Plussat: The staff was supremely helpful and courteous. We were upgraded upon arrival, and the room was beyond our expectations. Plenty of room for 3 adult women, great dressing room, separate tub and shower, 2 sinks, lots of counter space. We loved it!

Miinukset: The service in the lobby dining area (where we had breakfast) was somewhat inattentive.

Plussat: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Miinukset: not one thing

Plussat: Returning to room at end of evening Found iced champagne and chocolate strawberries waiting for us! Mentioned in passing on check in that it was our anniversary

Miinukset: Nothing

Plussat: If you think

Plussat: The room was really nice. Comfortable bed, bed table with good accessible chargers for phone/tablet. Walk in closet was a bit small for my 2 big suitcases, but spacious bathroom with bathtub and shower. Breakfast and dinner in The Lobby was good, service was great.

Miinukset: There is no classical lobby at the entrance, no "welcoming area" with flowers, nice design and sofas, like in other 5star hotels, it looks a bit "business". Rooftop bar was overcrowded at the midday, waiting time for outside table 50min., finger food was mediocre.

Plussat: We were debating between the Four Seasons and The Peninsula, first world problems right, but some of our friends said there is no debate - go to The Pen - and they were so right!!!!!

Miinukset: After all the additional charges are added. Room service was crazy expensive. $79 for breakfast didn’t seem right even when you are committed to spending money fir a nice vacay

Plussat: The room was beautiful and very clean. The housekeeping staff did a phenomenal job of servicing the room during the day and at turndown. I have to give a special mention to Bradley at the front desk. He was very polite and helpful in getting my questions answered. He had congratulatory cookies sent to the room for my daughter who had graduated high school. I highly recommend staying at this hotel!

Miinukset: I have nothing bad to say about my stay.

Plussat: Very clean, central position, great staff attitude

Miinukset: Food quality and choices from breakfast to room dining are way below standard of the structure

Plussat: The room was just perfect

Miinukset: All was good

Plussat: Overall it is great experience whatever the accommodations, restaurant, afternoon tea which are beyond my expectations

Miinukset: Since I rented car and authentized hotel parking, one day the employee picked up wrong car for me, back and forth, the correction made me wait nearly one hour which is shock!

Plussat: Everything was amazing. Highly recommend. From the rooms to the facilities to the location just magnificent.

Plussat: Nothing

Miinukset: Totally not worth the price. The rooms were dirty and the service was subpar. When we asked to change the room, the reception staff reacted rudely and went to check if it was really dirty like we said. The shower pressure was weak and the room was never cleaned during our stay. This hotel fronts as a 5, star but actually feels like a 3 star.

Plussat: Amazing stay with exceptional staff. Perfect location with rooftop pool and bar. We were pleasantly given a bottle of bubbly with a note to help us celebrate our anniversary. Couldn't have been happier with the Viceroy. Thank you!

Plussat: Great location and view!

Miinukset: Beds and pillows were not very comfortable. Sheets were not soft, and the pair on one of the queen beds had a small tear.

Plussat: Friendly staff

Plussat: I had an excellent stay at Viceroy Chicago. Guest rooms & amenities were superior and the staff friendly & welcoming. Trendy neighborhood with plenty of restaurants & bars within walking distance. The property is well-reviewed and it was easy to see why.

Miinukset: No, my stay could not have been better.

Plussat: We ate breakfast in Somerset one morning and it was very good. Super cool decor.

Miinukset: Our stay was excellent, the hotel is well located, stylish, and very comfortable. Our only complaint was the mandatory resort fee. It's not a resort, it's a hotel. Furthermore, when we arrived we put on our suits to go up to the rooftop pool and it was so crowded and noisy with bar patrons we immediately turned around and left. It was obvious to us that these people were for the most part not hotel guests, but rather were outside patrons of Devereaux, the poolside bar and restaurant. It just wasn't our scene, we wanted a quiet lounger by a pool, not a bumping bar. This would be less off-putting if we weren't then charged a resort fee for the privilege of competing for space with bar patrons who were not paying that same fee. But apart from this one issue, our stay was excellent.

Plussat: I loved the employees

Miinukset: Pool was tiny and closed at 6pm, rooms too small, no dresser or anywhere to put clothes away. Food burnt. Toiletries used by prior guests, windows look into other rooms, tv cable was sporadic and could not see hotel account, no pay per view or movie

Plussat: The Viceroy was absolutely wonderful. The decor from the moment you stepped in the door was stunning. The staff always greeted me with a smile and hello every time I walked past. Bed was comfy, linens soft. Location was great, too.

Plussat: The cleanliness

Miinukset: Difficult too locate...

Plussat: Loved everything about the hotel, especially the service and amenities! It also had a fabulous restaurant in an exquisite location!

Miinukset: Only thing I didn't like was leaving :(

Plussat: As above. Amazing location for food and walks, beds were very comfortable.

Miinukset: Rooms were a bit small and the room housekeeping was below what we expected. Location and service staff were outstanding. If we stayed again we would request a single bed or 2 rooms.

Plussat: Great hotel, rooms were spacious and bed very comfortable. Somerset restaurant is very nice. Good location and Gold Coast area has great restaurants.

Miinukset: Rooftop pool is so busy. Given they let non-guests use the pool area it means it’s very crowded and not comfortable.

Plussat: Beautiful hotel and very friendly and accommodating staff! Also room was nice and extremly clean

Miinukset: Beds were too firm. A little bit of a delay on getting into room, it was ready about an hr late

Plussat: Nice rooms, clean, friendly staff

Miinukset: No. Everything was very good!

Plussat: Everything, we had the spa room, which is big and amazing room, the best bathroom we have ever had. The best Kimpton we stayed so far. The restaurant on the roof At the hotel is so delicious. Perfect as always.

Plussat: Rooms simple, cool and spacious. Bed bathroom and toiletries all a great standard . Impressive to be staying in the loop in such a great building and with views of a similarly great skyscraper. Staff were all great when I needed anything.

Miinukset: The reception lobby is on the 2nd floor and as a result you can come and go to your room without interacting with anyone- it felt very anonymous. I found the room quite dark.

Plussat: Text messaging for any requests/questions was my favorite feature. Awesome location was a delight! Friendly staff and accommodating our requests was the icing on the cake. Rooms were super clean

Miinukset: We did not get the bikes that we wanted to see the city.

Plussat: I just love how the place is very close to other locations! I just love the staffs and they were very welcoming. Definitely worth every cents!

Plussat: Beautiful, well decorated hotel. Great location and great value!

Plussat: the staff-everyone so helpful and friendly.

Miinukset: Boleo is closed for week ends

Plussat: Love the location Love the nearby things to do Love the bed

Miinukset: Room was a little tight Not all the lights were working in the room The sink being outside is a bit annoying No full length mirror

Plussat: Cool and updated hotel. Beautiful.

Miinukset: Wish I had a bathtub!

Plussat: Location,deco, convenience to Starbucks, steadfast restaurant was amazing

Miinukset: N/A

Plussat: The staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and look forward to visiting agsin

Miinukset: Nothing

Plussat: The location, the styling and the staff

Miinukset: The only issue I can think of is that the air conditioning unti was noisey. Otherwise, no complaints.

Plussat: This was my second time staying at the Chicago Thompson. It was perfect for business travel. I really like the location of the hotel, and the service is very good. The bed and bed linen are very comfortable, the bathroom products are lovely. I will stay again.

Miinukset: Nothing

Plussat: The location was fantastic and very accessible to a lot of restaurants nearby. The room was beautiful as well.

Miinukset: The bathroom looked beautiful at first glance, however, the toilet didn’t flush 50% of the time and the rain shower (although turned off), would randomly pour water out at all hours, interrupting sleep quite a few times. The bathroom door was glass so it was impossible to use the restroom at night without waking up your partner with the lights.

Plussat: The location was great,great food in walking distance

Miinukset: nothing we had a great time

Plussat: Location

Miinukset: Staff not friendly Room was very warm Floor dirty

Plussat: Location good. Breakfast a la carte' not bad but sufficient. Clean and convenient rooms

Miinukset: General staff : Slow service at breakfast; waited for a cup of coffee around 15 minutes. Bar staff attitude was very rude ; I asked for a glass of wine 30 mins before closure. Reception staff was very unexperience; I was charged wrong and they could not prove it - no check. At the end my c/out took 35 minutes!

Plussat: Excellent location, very clean & comfortable.

Miinukset: Service was poor. Had to call the front desk to get sheets, blanket and pillows for my kids.

Plussat: We loved the hotel but were dissapointed to find out that there was no shuttle service offered to pick up from airport.

Miinukset: As mentioned above. Would have been a nice service to enjoy after a long day of travelling and would have made the experience at the Thompson that much more pleasurable.

Plussat: Best location in Chicago

Plussat: Location was awesome.

Miinukset: When I arrived late at night, my bed spread had two stains on it and when I pulled the covers, you could tell the bed hadn't actually been made, just arranged. Likely I slept in someone else's used sheets.They changed the whole bed the next day. REALLY didn't like that. Also, they charge for bottled water and they have no coffee machine in the room. For the amount of money they charge, none of this is cool...

Plussat: the staff was wonderful. loved everything about it.

Miinukset: no

Plussat: Very accommodating staff, good food, lovely lounge

Miinukset: Two sets of elevators awkward. Shower doors did not close; wasn't fixed properly. Black soot stained our clothing and skin from leopard sofa in front of fireplace in restaurant.

Plussat: It was everything you want a 5 star hotel to be. When we walked into the elevator we were hit with the most intoxicating, wonderful smell! The lobby is impeccable and the staff was warm and welcoming. The art work was phenomenal. We loved our room and our view was stunning. Everything about our stay was 5 stars +. We will go back.

Miinukset: It exceeded our expectations. We have no complaints.

Plussat: Staff were generally excellent

Plussat: Everything! Perfect location, welcoming staff, beautiful room, great value!

Miinukset: Nothing- it was great!

Plussat: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Plussat: Old fashion hotel. Room is so big and clean . The hotel feels like a luxury experience.

Miinukset: Not really .

Plussat: Super location, quiet

Miinukset: For a Four Seasons hotel and the cost, I would expect a roomier suite.

Plussat: Good breakfast and friendly staff

Miinukset: shower head was broken, making it tough to take a shower as you had to hold up the shower head. Mini bar was warm so all contents in the mini bar were warm.

Plussat: Everything is perfect

Plussat: Everything

Miinukset: No such thy

Plussat: Staff was incredibly friendly and willing to help in any way you asked and even when you did not ask the extras you would get along the way that were not requested set the Four Seasons apart.

Plussat: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Plussat: Clean and modern

Miinukset: Pool, better restaurant with faster service and better drinks. Both my mimosa and Bloody Mary were gross

Plussat: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Plussat: Very pleasant staff.

Plussat: I loved the modern vibe of the place. The front desk staff was very friendly and generally helpful.

Miinukset: Our family had a bad experience with one waitress in the restaurant. Two other waitresses did come to the rescue and salvaged the meal, but we were very unhappy with our original waitress. Kids were disappointed there was no pool.

Miinukset: We requested for separate beds and they were not available.

Plussat: Very nice front desk staff. Rooms were comfortable and the air-conditioning work

Plussat: It was one of the best hotel I have ever stayed in for a long time. It was beautiful and clean. The staff was all helpful

Miinukset: Nothing

Plussat: The staff was SO friendly. We made the trip for our anniversary and they made us feel extra special throughout the duration of our visit. The room was absolutely incredible and the location was perfect. We will absolutely be back!

Plussat: Hotel employee delivered room service/extra shampoo as needed.

Plussat: Location

Plussat: Very unique! Loved the area and atmosphere! Cleo and Leo are so helpful :)

Plussat: Best hotel in Chicago, in my humble opinion. Everything from the staff, to the cool facility, was great. Exceptional value. Outstanding location. Spacious, luxurious rooms.

Miinukset: There isn't much negative to say. The elevators are kind of quirky and take a little getting used to. There's no real view but I wouldn't expect that in a big city.

Miinukset: I was on the 12th floor, Saturday night-no elevators available due to all coming from the Rooftop. Need to dedicate a couple to exclude the top floor. Had to walk down the stairs in heels!

Plussat: The location was ideal for exploring the city.

Miinukset: Nothing

Plussat: Clean, comfortable

Plussat: The hotel really was as good as it gets! Top location in easy walking distance to all top sights such as the Riverwalk with it’s Cafés, Bars and boattour piers (3-5min), the Millenium Park (10-15min), Magnificient Mile for endless shopping and even the Navy Pier if you don’t mind some longer walks (abt 30min+). Great restaurants closeby but it was also more than convenient to have the possibility to end the night in one of the great bars of your own hotel: inviting bar on 2nd floor – rooftop bar with incredible views, cocktails and DJ on 26th floor, live music (check schedule) on 25th floor. Great design/retro-design with cute and well equipped little Smeg fridge in the comparatively spacious and clean bedroom. Loved the huge shower and carefully thought out amenities! To cut a long story short: would definitely return!

Miinukset: Given the great rooftop bar in prime location, this hotel attracks quite some party folks during the weekend so I assume people looking for a serene and quiet accommodation might not love the hotel that much. As mentioned in previous comments, you could hear some music in the higher floors. We were at the 22nd floor and could faintly hear the music but could well sleep. The hotel cannot be blamed for some noisy room neighbors obviously inviting others to their room later that night - this can happen everywhere. Once in the room, the walls seem fairly soundproof though. But I would suggest the hotel management to ‘enrich’ the already extensive amenities by some earplugs for those who didn’t bring them themselves.

Plussat: Room was spacious clean and beautifully designed The staff were efficient helpful and friendly

Miinukset: Coffee percolator would have been better to have

Plussat: The rooftop bar had an exceptional view and great cocktails and conversation! I liked the music too.

Miinukset: The sheets smelled a bit too much like bleach. Pillows not very comfortable.

Plussat: The room size and layout, the hotel location, the gym, the yoga mat in the room

Miinukset: The windows could not open, low natural light, no slippers

Plussat: So much fun, great staff, perfect location! And a doggie was at the roof deck bar...awesome! Great snacks in the mini bar and not over priced like most other places.

Plussat: Location, location, location! Many things are just a few minutes away: Cloud Gate/Millennium Park, Route 66 starting point, Chicago Architecture River Cruises starting point, the L train station, many place to eat: Giordano’s Pizza, Nutella Cafe, Wow Bao, Garrett Popcorn and many other. My room on the 13th floor was nice, clean and quiet and the bed was comfy. There is a bar on top of the hotel(floor 26) witch offers nice views of the surrounding buildings (not sure how quiet are the rooms on the floors below the bar). The hotel does not offer a breakfast but there are many places to eat around the area.

Plussat: Distinctive room decor. Plentiful usable spaces and surfaces in the room. Not very big but well designed. Friendly, efficient breakfast staff (especially Hugo the waiter and the lady who seated us), except on the third morning. Fast, comma efficient checkout. Very helpful receptionist with hailing taxi on street.

Plussat: Staff were excellent - fixtures and fittings were very chic. Decor overall was well thought through Gym was great Rooftop bar was excellent.

Plussat: Great location. Nice friendly staff. Very clean and comfortable. Would definitely recommend to others and stay again.

Plussat: The room and lobby are gorgeous. So nice to have bar on terrace and a restaurant. I also took advantage of the gym and it was great!

Miinukset: I do not love the location

Plussat: The Val-lay parking young man at the front entrance was Super helpful day 1 and day 2. College student (don’t remember his name). When checking in the young lady answered all my questions and was very polite when I asked her to repeat it 2-3 times because I wasn’t comprehending it. I was pleased with the location and the rate I received online.

Miinukset: That I wasn’t told about the need for the key card in the elevator after a certain time and mine wasn’t working very good so I ended up having to walk down 6 floors via stairs to get back to my room. Also for the $ one pays there should be a breakfast bar.

Plussat: I loved the complete stay

Miinukset: No dislikes

Plussat: Nice new rooms. Good location

Miinukset: Bar was more expensive than most in the area

Plussat: Great hotel, me and my son love it.

Plussat: Very nice hotel. Convenient to restaurants, shopping, etc. Clean and friendly staff.

Miinukset: Only think I wish the hotel had was an outside pool instead of an indoor pool.

Plussat: The only thing that met my expectations for a five star hotel was the location

Miinukset: There is no way this hotel deserves to be rated as a 5 star hotel. We chose a 5 star hotel for a romantic weekend at the spa and a five star experience. Unfortunately we got neither. The spa was closed and the staff simply gave us a list of others.

Plussat: Was the bed like a cluod

Plussat: Location was great, bed was comfortable and the hotel was very clean. My kids loved the cookies in the lobby.

Miinukset: The door to the bathroom was really hard to close. Would have appreciated a bit more information about restaurants and stores close by.

Plussat: Everything, especially my in room dinner. A perfect stay. Beautiful room, delicious food, incredible views. Pure luxury in every aspect.

Miinukset: Several taxes applied to bill as well as a pet charge that was not obvious during the booking process. I ended up paying hundreds of dollars more than I anticipated for a one night stay.

Plussat: Location was great and Catherine the concierge was fantastic

Miinukset: Some kid pooped in the pool and so they had to close the pool. This was disappointing after a long day if walking and we just wanted to soak in the pool. Also our room had a fridge in it but you couldn’t use because you couldn’t take the drinks out of or we would be charged. Pretty bummed when you bring food back to the room and learn you can’t keep it could

Plussat: clean quiet “ new-feeling”

Plussat: The staff were friendly and helpful,especially Captain Chris !!

Miinukset: Zero, maybe a bigger room

Plussat: Very friendly staff, great location.

Miinukset: No tea and coffee facilities in the room and no fridge. Not a big issue though and it did not spoil my stay.

Plussat: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Plussat: The decor was fun, although it reminded me of a Hard Rock Hotel.

Miinukset: Parking is pricey. Parking location isn't too convenient. No coffee maker in the room, only delivery in the morning meant that I had to leave the hotel for an evening coffee. Surprised that there was no closet - only hooks. View was terrible, although the swinging acrobat sculpture was a creative and fun way to try and make it more interesting.

Plussat: Location is good.

Miinukset: Very thin walls and windows. Too much noise from everywhere. Beds are Ok. Shower water sprays all over bathroom.

Plussat: Friendly and accommodating staff. Funky decor and the little extras like coffee delivery in the morning

Plussat: Clean room

Miinukset: Staff weren’t friendly

Plussat: MY experience was amazing. The hotel was very unique and different, but in a great way. The hotel gave me a new york vibe. The staff was amazing and friendly. They answered all our questions and was very helpful with giving us directions around Chicago. When I come back to Chicago I would book this hotel again!

Miinukset: I hated the parking

Plussat: Central location, courteous & co-operative staff, Clean room

Miinukset: A little dingy look, no external view from our room, insufficient lighting

Plussat: location

Miinukset: a few issues with the lifts

Plussat: Location : very good (bars/restaurants/shops/Lake M./ Riverwalk/metro/..) Atmosphere: nice / friendly Room : cosy/ nice furniture/v.good bed; that one was big

Miinukset: Where’s my coffee....? Should put a coffee machine. Where’s my free bottle of water...?

Plussat: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Miinukset: I thought they had a steam room but it was only a hot tub.

Plussat: We’ve been coming here for 25 years and always receive extra special, personal customer service, the bellman are wonderful, and the location is convenient for everything we like to do in Chicago.

Plussat: Ritz is always good.

Plussat: Very nice lobby/bar area. Large, clean room.

Miinukset: A chaise lounge as the only seating! C’mon! Needs a bathroom redesign. BIG step up and into tub/shower. No hooks. Mattress edge beaten down enough that you feel you may roll out.

Plussat: The restaurant was exceptional. The service was responsive, attentive and courteous.

Miinukset: Nothing.

Plussat: All was great We will be back

Plussat: The service was exceptional.

Miinukset: No complaints.

Plussat: Location.

Miinukset: Valet was late and disorganized

Plussat: The hotel staff was courteous and very helpful. I would definitely stay here again.

Miinukset: I thought I had booked 1 room with 2 queen beds for my adult daughter and I. We ended up with a king. It could have been my mistake, but the link showed two queens when I booked.

Plussat: Great bed, lovely view of the lake, perfect location.

Miinukset: Should not charge for WI-FI service.

Plussat: Pros Location, bar, restaurant, view, bed, service

Miinukset: Small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

Plussat: The staff was excellent

Plussat: Location and hotel itself.

Miinukset: Nothing

Plussat: Very impressed with the no tip policy - pay staff well and reserve gratuity for exceptional and not expected service

Plussat: Immaculate, amazing attention to details, superb house keeping staff, 24 hour room service with excellent food

Plussat: Staff attentive and polite Spa facilities and staff were excellent Room spacious Bathroom nice Great with kids Loved having fridge and microwave

Miinukset: Loud music in room next door Elevators slow

Plussat: The size of the room!

Miinukset: Furniture needs to be better kept.

Plussat: Staff were friendly and helpful. Great location.

Miinukset: The restaurant wasn’t that good.

Plussat: No complaints about property. Everything was beautiful. Staff nice.

Miinukset: I asked for a room that had a view and they gave me a room that faced a parking garage. Would have liked to be in a room in front of building. Didn’t use balcony much because of that.

Plussat: Simply put, everything. From the moment we arrived the staff was wonderful, the ambiance was great and the decor, top notch. Did I mention the ‘A L’Orange Duck Wings, you have got to try these. We will be regulars here for the foreseeable future.

Miinukset: The only downside is the hot tub was down at the spa.

Plussat: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Miinukset: No! I absolutely loved everything!

Plussat: The location

Miinukset: I and here for a relaxing time while at work. Huge inconvenience that my hotel never allowed me internet. I was never told that this particular room does not get internet service which was none because of previous complaints from front desk

Plussat: Elegance, service from staff.

Plussat: Location.

Miinukset: Drop off service was never available. Shower didn’t function properly. Computers were down which delayed are checkin.

Plussat: Super comfortable hotel, very modern, great location, clean. We were very happy with it!

Miinukset: Nothing really

Plussat: I would highly recommend the Chicago Conrad to any traveler, having stayed there many times previously. The Fitness Center is magnificent with the latest equipment and the hotel's location is ideal.

Miinukset: The only little problem is that the Chicago Conrad should have benches outside. It was a beautiful morning and I was waiting for a business partner to arrive from the suburbs to go to a business brunch nearby.

Plussat: The rooms were very spacious and nicely appointed

Miinukset: The lighting was difficult to figure out

Plussat: Good service! Check in staff sent complimentary champagne to my room for my birthday. Nice touch! Truly appreciated it. Thank you! Spacious, comfortable and clean rooms including bathroom. Centric location! Walking distance to several attractions!

Miinukset: Allowed cleaning in on one day of my 4 night stay. They cleaned well but no vacuuming!

Plussat: It was a fine establishment.

Miinukset: Nope

Plussat: Customer service was great.

Miinukset: The room service I ordered was way below expectations for the late night menu. The quality of the Kale salad and cheesecake was extremely disappointing. Especially for the price. Also, the vegetarian options were very limited (they were mostly out of).

Plussat: Our 2 rooms were beautiful! They were very clean and both had lovely views.

Miinukset: Our stay was perfect!

Plussat: Clean and tidy. Great location in Chicago.

Plussat: It’s was a very clean and wonderful hotel . With amazing staff and facilities

Miinukset: Nothing

Plussat: Rooms, beds, pillows were great!

Miinukset: Nothing, everything was great!

Plussat: The staff was amazing and supportive

Miinukset: Cost

Plussat: very nice updated roon and we loved the location

Miinukset: eveything was on point thank you.

Plussat: Great hotel. Great staff

Plussat: The bathroom very spacious & updated

Miinukset: No refrigerator in room to keep drinks cool, Parking was 70 a Night were everywhere else was 30 to 40 a day.

Plussat: The Nomi restaurant is a big plus+. Convenient location.

Miinukset: We booked a water towel view, but the window facing the tower was tiny...(Note: this problem does not exist with lake views, so either no upgrade or full upgrade would be probably better) All upgrades rooms face Michigan Ave, so the nights could be noisy.

Plussat: Made my reservation on line for a suite the day before we get there we get a call that it was not available! It was a non refundable package yet you call me to tell me we don’t have a room . So you move us to a smaller room not enough time to find anything else . The next day you call while we are out for dinner and tell me you need to move us again because that room was taken for a wedding party TWICE. You moved us

Miinukset: When we book a reservation and it confirmed give us that room

Plussat: Great location

Miinukset: A bit tired

Plussat: Everything

Plussat: Great hotel and the location is the best. The service and staff are excellent!

Miinukset: Everything is great

Plussat: The service was amazing and the room was incredible. We had a great view of the water tower and it was super quiet.

Plussat: Staff help and friendliness was wondeful!! Location is fantastic!!

Miinukset: The bed had a mattress cove/pad that was uncomfortable and did not stay in place. It bunch up under your body when you moved. Not the best!!

Plussat: Convenient to restaurants, shopping, sights

Miinukset: The hotel and staff were exceptional!!

Plussat: It is s super comfortbale hotel - perfect to relax after a stressfull day

Plussat: Nice bed and pillows

Miinukset: N/a

Plussat: Central location to all major tourist attractions Clean and beautiful venue Very accommodating staff (Free upgrade for our anniversary.. Thanks again!) Hotel building is also mentioned on the architecture boat tour!

Miinukset: Wifi was spotty in the tower

Plussat: Nice hotel, good sized rooms in a great location, just a block from the river and many restaurants.

Miinukset: I thought the staff could have proactively provided some advice on what was happening in the city or asked if we needed ideas - there was a concert in Millennium Park we would have liked to know about, which restaurants to go to, etc. Otherwise very friendly.

Miinukset: Floor in the room Esa dirty. White socks were black fast!

Plussat: The room was large, beautiful, clean, and comfortable. The style of the room was unique and contemporary. Just awesome! Location was close to everything. We had an amazing time in Chicago!

Miinukset: I liked everything

Plussat: Everything! Amazing hotel, staff is wonderful and very helpful!

Plussat: The beautiful modern decor

Plussat: Location. Style of hotel.

Miinukset: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Plussat: Location was amazing

Miinukset: A little outdated

Plussat: Everything was great about our stay here. The room felt really clean and it was spacious! The hotel staff were also very friendly and accommodating. The hotel lobby smells really good and plays good music!

Miinukset: Nothing

Plussat: Location, location, location ...comfy room

Miinukset: Restaraunt was OK.

Plussat: Art Deco styling throughout

Plussat: The staff was fantastic and the room was very spacious. You can't beat the location.

Plussat: No tips determined persoanl

Miinukset: No sauna or swimmingpool

Plussat: The location was great for the various "Chicago" things we wanted to do.

Plussat: Good Location, Nice bar, big room

Plussat: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Plussat: The Hard Rock shop is a must for any city I visit.

Plussat: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Miinukset:

Plussat: Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Miinukset: Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Plussat: Great location

Miinukset: Had to request a better room as the room offered by the hotel was simpler than what was reserved through website (Standard room was offered instead of Deluxe room). Once the room was changed, everything was great! Staff were very friendly and more than helpful.

Plussat: hotel position

Miinukset:

Plussat: Was close to location of my meeting

Miinukset: the decor was dated, dark and a bit shabby feeling. the rock motife not my style. Was not worth the money. Would look elsewhere next time

Plussat: A beuatiful hotel, with a rooftop bar that has to be seen to be believed, with the best view in Chicago. Gorgeous cocktails. The room was exquisite and the staff were excellent, very professional. Beautiful toiletries, and spotlessly clean. Fantastic convenient location.

Plussat: Very pleasant,clean and great location!

Plussat: Location. Staff was friendly, elevator system is efficient. Beds comfortable.

Miinukset: Housekeeping, weak. Left dirty coffee cups for re-use - stacked on top of the clean cup like it's the normal thing to do. Didn't replace coffee pods, had to request more pods from the desk multiple times. Left dirty glasses in the room after cleaning. What else was not cleaned or replaced that I didn't check? Towels? Rooftop bar was unusable it was so packed all the time.

Plussat: Great stay! Wish we would have made it to the rooftop though.

Miinukset: Loved everything!

Plussat: Location amazing, Staff wonderful!!! Rooftop bar amazing.

Plussat: Perfect hotel !special Ken at the front desk

Plussat: Location

Miinukset: Be careful the hotel is focused on the rooftop bar for non guests massive lines for the lifts and rowdy people We booked the hotel because the roof bar looked good but we did not go there as it was like a nightclub I would not stay at this hotel again They should focus on the hotel guests

Plussat: Super comfortable bed!!!! Robes in the room as well as winds fridge and close to everything we needed!

Plussat: Best location

Miinukset: About valet

Plussat: Breakfast was great, staff, valet, the view.... I just couldn't have asked for more for this trip. The location was amazing for walking to local attractions, but the hotel itself was an attraction. Beautiful inside and out with an amazing rooftop.

Miinukset: honestly everything was great. A longer trip might have allowed me to find something, but I don't think I can think of a thing.

Plussat: Hotel was amazing!!! GREAT location.

Plussat: It’s a pretty hotel, great location

Miinukset: The staff was not the friendliest, except for Donnie at the front desk. He was super friendly and helpful.