Hersonissos hotellia

Plussat: We treated ourselves to a night at this hotel on the last night of our holiday. We were greeted by a team of very friendly staff and were made to feel extremely welcome. We received a free upgrade to a premium room without asking. The hotel reception was a very impressive open plan space looking out over the pools. The room was spacious. Robes were missing but all we had to do was call reception and the staff brought them to our room within 10 minutes. The pools were beautiful. The buffet breakfast was enormous and had everything you could possibly ever want for breakfast!

Miinukset: The buffet dinner had less of a selection than we were hoping for (especially as a vegetarian), but it was still nice. It was a bit noisy at times with a lot of planes flying over (albeit they were not that close).

Plussat: Amazing resort, highly recommend.. it is about 40 euros in a taxi from Heraklion and would reccomend getting there by taxi as bus stop is a 10eur taxi ride to resort

Miinukset: If you want to relax and are not into sight seeing this resort is perfect but it's abit off the beaten track

Plussat: It was perfect in every way amazing experience. Perfect for couples calm sophisticated and relaxing. The property itself was amazing clean comfortable everything you could wish for.

Miinukset: Not a thing.

Plussat: Amazing architecture and pool landscape; overall very modern and stylish look (lobby, rooms, everything); extremely nice and helpful staff; good breakfast.

Miinukset: While there is a lot of choice at the buffet, food is unfortunately only of average quality. Much of it simply tastes bland. We had the impression that, in general, the more regional dishes were better but surprisingly there weren't that many of them to choose from—instead, there were a lot of "generic" dishes.

Plussat: an Excellent resort we loved everything about our stay we will definitely come back soon.

Plussat: property cleaniliness

Miinukset: not enough food option

Plussat: EVERYTHING :) Specially the food

Miinukset: Dress code on restaurants. Charge for Room Service. Some room pool decks don't get sun during the change of season

Plussat: Kaikki oli hyvin hoidettu, ruoka oli monipuolista ja vaihteli teemailloittain. Altaat olivat hienoja ja vesipuisto uusi ja ihan kiva lapsille (5 ja 9). ilta ohjelmaa oli mukavasti löytyi sirkusta, taikuria ja akrobatiaa ja lapsille oli omat ohjelmat. Kaikkialla oli siistiä ja mistään ei tarvinnut maksaa mitään ylimääräistä, kaikki kuului hintaan.

Miinukset: Jos meressä tykkää pulikoida niin tämän hotellin ranta ei kyllä ole mikään priima. Vähän matkan päästä löytyy toki hienompia rantoja.

Plussat: Elia restaurant has great lunch, nice personel good a la carte with good wine and a beautiful location with view

Plussat: Very good

Plussat: Excellent service (especially by super -waiter Kostas) in the restaurant inspite of it being very busy at times.Overall very clean hotel, pools,room and friendly staff.Good variety in food. Not too crowded at the end of the season,still warm enough for a swim in the pools and the sea. Kids loved the water park.

Miinukset: People leave a lot of litter on the beach,no staff and no shower at the beach. The area/ location is very touristy. But inside the Hotel the world was okay. Best to rent a car to be able to explore nicer parts of Crete. Dogs should not be allowed in the restaurants.

Plussat: Perfect place for family. Many great activity’s , super nice food and drinks. And the room with privat pool was just perfect

Miinukset: Nothing

Plussat: Service was great

Plussat: Sofia and breakfast were the highlight of the day. Her service was excellent. After a week, breakfast could use a bit of variety but there is no reason to leave hungry ever.

Miinukset: The property is not appropriate for anyone with mobility issues. There are a lot of stairs and there is no way to avoid this. As well, parking is not appropriate for a larger vehicle. If you are wanting to walk to local restaurants and shopping, there is a lot nearby but parking was an issue and we ended up part way down the hill in a vacant lot.

Plussat: The staff were so happy and friendly and nothing was to much trouble.

Miinukset: Nothing to dislike at all

Plussat: Very good breakfast bar and friendly/helpful staff

Miinukset: Bed was hard and uncomfortable. TV channels virtually non existent! Kitchen equipment very basic.

Plussat: The staff were lovely and very helpful. The location was really good, the village of Koutouloufari was a short walk. The beach was 15 mins walk with easy reach of lots of shops

Miinukset: The photographs were very misleading. The pool was very small and the area around it was even smaller with small areas to put only a few sun loungers. We chose to go the beach everyday which was disappointing for the children. The rooms were very tired, our bathroom door was rotten at the bottom and the shower was tiny, not ideal when your husband is 6’3! The lighting was poor and we sat almost in the dark in our bedroom with one tiny lamp. The kitchenette had a broken kettle, but was still useable luckily The front door and terrace did not close properly so we kept the wooden shutters closed when out as we didn’t feel the room was very secure.

Plussat: Beautiful garden, very kind staff, value for money

Miinukset: the doors in the appartment are old, not working well (door lever) only very limited kitchen dinnerware, a small parking

Plussat: The hotel staff was very nice. Also the rooms were organized with own entrances (like villas) and the layout was in such way you did not see any other balcony.

Miinukset: The internet connection was only in the lobby and implemented using 1h internet cards (They were free when I was there). In the lobby however was loud music so the guests outside could hear it. This is not helpful for scyping etc.

Plussat: very nice hotel studios, very nice location in a beautiful village up a hill but still close to night life, very friendly staff, would come back

Plussat: what i really liked was that george the manager was always their for his guests. he made us feel at home and no request was to much for him. i wondered where he did fine the energie and the time

Plussat: Really big apartment with good air condition for a low price! Nice pool too. Quiet zone with many restaurant and shops.

Miinukset: The small down side is i little bit far from the sea, 10min going to and 20min coming back, because is on hills. Some noisy insect too.

Plussat: The rooms were quiet.

Plussat: Good value for money, nice overall complex.

Miinukset: Strange working hours of reception (two parts 7am-3pm and 7pm to 9pm), plus some inhouse facilities could be better (e.g. iron was 15+ years old).

Plussat: We arrived two and a half hours late due to flight delays from Gatwick. At 1.30 in the morning (Crete time) to find a note on the reception door with a telephone number to ring to check in after 9pm(!!!). The number included the full international number so I could use my english mobile easily. I woke the poor guy up, but he said he would be with us in 10 minutes!

Miinukset:

Plussat: View

Miinukset: WiFi internet does not exist at all

Plussat: Friendly hotel staff, nice location in the olf town.

Miinukset:

Plussat: The environment is quite good.

Miinukset: If the internet service can reach every room, it would be quite nice for business travels. Actually, the hotel can just install wireless hot spot (WiFi) such that the internet service might be more convenient..

Plussat: really good hotel, near the sea and their main street 25 minutes from airport we really enjoyed

Miinukset: we paid for massage 110euro and they told us that we can user the sauna and Hot tub but when we finish the massage they told us that the hot tub is taken

Plussat: Clean, welcoming, view, good cocktails and food.

Miinukset: Location very out of place and no where good near to go out for dinner. Lack of atmosphere in restaurants. Music also needs improvement.

Plussat: The room was bright with lots of natural light. The bed was exceptional with the finest sheets and duvet. The bath amenities were high quality. The breakfast was the best ever with so much to choose from and quality food items. The resort grounds were beautiful in every way. The staff was very professional and kind.

Miinukset: The shower hook inside could have be placed on other side of the interior wall. Behind the interior door was useless. Music too loud at pool loungers.

Plussat: Amazing vacation Thanks to Maria in the reception Beautiful view, facility’s and rooms.

Miinukset: Nothing

Plussat: Excellent hotel..one of the best...

Plussat: Everything! Absolutely amazing hotel, the location, the facilities, the views, the pool, the food....was all fantastic. If you are going to Crete stay here! We loved this hotel and will definitely be back it was out of this world.

Miinukset: Nothing, it was all perfect

Plussat: Ruoka-annosten ja ympäristön siisteyden laatutaso oli erinomainen. Rauhallinen ja tasokas ympäristö vastasi odotuksiamme. Suosittelen erityisesti pariskunnille.

Plussat: Love the design and decoration of the hotel. The room was beautiful, except the bathtub in the middle of the room! I’ve never seen such that many sunbeds. Also, it’s incredible that they still have 5 restaurants open even after the summer, we enjoyed two gorgeous dinners as the only customers there.

Miinukset: The area around the hotel is really tacky. If you don’t want to be just at the hotel you need a car. They should provide glass bottles water every day and not just the first day. The beach is very small it would feel crowded in the summer.

Plussat: The staff the view and room size

Miinukset: Room Distance from parking

Plussat: Kaikki oli täydellistä! Uima-allasalue ravintoloineen loistava. Sisäuima-allas kiva. Henkilökunta supermukava!

Miinukset: Ei mitään huonoa.

Plussat: We were lucky to get upgraded. Our room was clean and spacious. The bed and pillows were very comfortable. Buffet breakfast offered a good selection of options. The Elia restaurant is also decent. Fast and stable WiFi

Miinukset: The resort was a little dated. The air conditioning was noisy probably because of the age of the facility.

Plussat: Resortti ihanan rauhallinen ja kaunis. Työkiireet ja aikataulut unohtuvat. Paljon aktiviteetteja lapsille ja perheille yhteistä tekemistä: Minigolf, tennis, pingis, lentopallo. Vesipuisto lähellä ja sinne ilmainen kyyditys! Hyvät uima-altaat ja mahdollisuus rentoutua saunassa ja sisäuima-altaalla. Huippuystävällinen ja avulias henkilökunta. Meillä oli 9 yötä varattuna 2 eri matkanjärjestäjän kautta ja saimme asua koko ajan samassa huoneistossa

Miinukset: Resortti on hieman sivussa. Bussi kulkee päivällä ok, mutta illasta saisi olla myöhäisempi kyyti takaisin hotellille. Illallinen nautiskellaan myöhään ja viimeinen bussi lähtee jo 7 jälkeen. Auton saa toki vuokrattua edullisesti. 40€/päivä.

Plussat: The staff were outstanding. Michelle and Riccardo who looked after the entertainment were extremely enthusiastic and fun to be around. I took part in lots of sports I'd never tried before. I have come back from my holiday feeling relaxed and more energised than I have in years.

Miinukset: The food at dinner could have more variety although it was of good quality. The beds were also slightly firmer than I like.

Plussat: Staff was wonderful and quickly responded to any question or issue. Facility was getting ready for its winter hiatus so some of the facilities were not available. we were very comfortable with the villa and the location of the resort. Although not in the mainstream of traffic and chaos it was in a good location to do many things.

Miinukset: Internet was spotty. Up, down, up, down. Had to call several times to let them know it was down. Hours of the mini market on site need to change and have it open during the afternoon even though that is siesta time for many businesses.

Plussat: Staff were very nice and smiley. Nice breakfast, we didn't need much. The hotel area is beautiful, spacious and had a great view.

Miinukset: Although it was only the beginning of October, the outdoor pools were freezing and impossible to swim in. The pool area was beautiful and spacious, but not practical for swimming. The room could be cleaner. We woke up with some ants on our bed twice. :( The bath had a low stream showerhead (which broke in the last day) and a shower curtain, which doesn't fit a 5 star hotel standards.

Plussat: Cool location, great staff.

Miinukset: Breakfast was average. Lots of bees everywhere, but that’s my phobia.

Plussat: The staff and the snack bar area.

Miinukset: The bees whilst eating at restaurant.

Plussat: This was our second time at this resort, and the villas were very clean and the staff very helpful

Miinukset: we had to change villas due to leaky bathroom ceiling and non working aircon.

Plussat: We spent a week at the hotel. All the staff are very kind, the food is plentiful, varied and delicious. The entire area is very clean, rooms are cleaned daily and towels are changed frequently. The hotel shuttle bus is free to the beach, which is a great help for guests with small children or older. Otherwise a pleasant walk to the beach. You can relax in the garden of the hotel, there is plenty of sun loungers, shady places and enough space to sunbathe. The city is not within walking distance, but the hotel bus is free during the day. We highly recommend this hotel, the perfect place to rest and recharge.

Plussat: All Clean food

Plussat: Friendly staff, nice food, especially seafood night at Taverna every Thursdays is a must, need to pre-book though; nice water park, archery etc. All inclusive is a great value for your money.

Miinukset: No heated pool!!! - we went with kids last week of October so swimming pools and seas are both too cold for kids to play. There is a indoor pool next to gym BUT no kids are allowed, it’s not heated anyway, not as advertised on their website; Need to hire a car - if you want to venture out to nearby cities & restaurants.

Plussat: Location, quality of room, superb food

Miinukset: Poor wi fi

Plussat: very nice place to have a calm holiday,,

Miinukset: nothing

Plussat: The sweet cats there !

Miinukset: The hotel is amazing!! The only issue we had is with the towels to the swimming pools. It is not possible to take it in the water park , it is impossible to take it afternoon or change it twice a day. The woman is not so friendly. Not in the same quality as the hotel.

Miinukset: Everything was great

Plussat: Nice weather and beach, food was OK

Miinukset: We payed for all inclusive not knowing that almost everything was closed there! We basically just got hotel room and food!Absolutely no entertainment for kids! Swimming pools were not heated and the water park was closed! Even the beach towels boot closed on first day! No night entertainment as well or water sports! Maybe travelling in summer would be different, but would not suggest anyone specially with kids to go in November even though the weather was really good!

Plussat: Lovely pool area and indeed the entire place. Food was brilliant with plenty of options. Location was pretty perfect for us, right in the middle of where we wanted to be.

Miinukset: The only downside was that the bed was rather soft. After removing the mattress topper though, it was bang on!

Plussat: Stayed at hotel for a weekend with friend. Comfortable and clean rooms, good location in case you'd like to sleep in quite place and walking distance from nice places. We liked the fancy design of hotel.

Plussat: Quiet but still close to waterfront boardwalk with restaurants and shops. Bed was super comfortable,

Miinukset: By the sea, only small rocky beaches nearby

Plussat: Despite the weird set up of the hotel (it is devided in 4 different buildings spread around the area), the room facilities were good. The breakfast and dinner (included in our booking by default) were good enough for us.

Miinukset: The set up of the hotel is quite weird and the pool is just next to the road. This area of Crete is more towards the nightlife so if you are looking for the beautiful nature of Crete this is not the place. There are no good beaches next to the hotel. I was also not very happy with the staff of the hotel overseeing the meals. The room was quite warm unless you sleep with the AC on during the whole night.

Plussat: Breakfast was good. Dinner was ok, as it was a buffet, but the Location is so next to the City Center, that it worths more to go the Restaurants in the near. The Hotel is spilt into different Buildings which is ok.

Miinukset: The rooms were not 100% as I would expect. The bed was a really good one, but the bathroom was a bit older and the shower cabine was not so nice was I would expect in a 4 stars Hotel. The Hotel is spilt into different Buildings which is ok.

Plussat: Good choice of dishes at mealtimes. Nice pool and friendly bar staff.

Miinukset: Room not swept or basin cleaned during 1 week stay.

Plussat: Cleanliness and comfort

Miinukset: The partial sea view was minimal and I would have expected better

Plussat: Everything. The staff are super friendly and accommodating. The room was amazing with all amenities. The private pool was surprisingly warm compared to the other reviews. Food was delightful. The best part of the stay was the massage by Rania. Shoutout to Anna from the store. She’s a lovely person and will make your stay even more enjoyable.

Miinukset: Nothing

Plussat: gym, food, the suite

Miinukset: more english tv ch

Plussat: Staff was amazing and very hospitable. They went the extra mile at every aspect, from the check in to getting us golf cart rides back to our room and more!

Plussat: Where should I begin... We've stayed at many luxury hotels throughout the world. Nana princess is one of the best. The property opened last year on May 5th. From the lobby to your room, it's spotless. SPOTLESS. Beautiful interior and architecture, high quality food with excellent variety of selections, amazing facilities, comfortable room with a private pool, and magnificent views. However, what makes this stay the highlight of our stay in Crete is people at Nana princess. Aghiris, Freideriki and the gentleman who lives in Santa Barbara (not in CA, but in Crete) and many other staff. We sincerely thank you all for your warm hospitality. Greek people's genuine warmth and kindness make Greece such a special wonderland. We will definitely return.

Plussat: Very comfortable and good service

Miinukset: 1.Evening their is no activity Lobby and public spaces without “life” 2. Should charge lower fee for heating the Pool

Plussat: It has been a perfect holiday in a perfect place...hi-tech and luxury...more than one can imagine! Just pefection in everything! The most beautiful and luxurious and hi-tech hotel in Crete! Great restaurant Eternal Blue, food, sweets and staff! Lovely beach and water! Super friendly staff on the beach! Thank you, Katerina from the beach and Katerina from the reception! It has been the most beautiful family holiday!

Plussat: The cleanliness

Miinukset: The food was always served warm sometime cold instead of hot. The private pool should be heated for free, it's so cold that you pay for private pool and end up not using it.

Plussat: Quiet and fairly private. Nice complex of Greek style apartments. All very well maintained.

Miinukset: Nothing

Plussat: Location was okay. Staff was kind

Plussat: The property was fantastic. Great location a short walk away from beach restaurants and bars. The apartments themselves, we stayed in the new apartments completed in May 2018, were superb. They were clean, well furnished light and bright. We particularly enjoyed breakfast on out balcony to start the day. Swimming pool was clean and perfect for a dip to cool down and the area around the pool was great with trees providing natural shade. Would recommend to anyone and would return again if we look to visit the area in the future.

Miinukset: The only thing I would say is that the kitchen lacked a couple of simple things - washing up liquid, dish cloth and tea towel. It would also be good to have tall glasses as well.

Plussat: We loved the cats. There was a family of 4 kittens and their mum living on our veranda! Large appartment, nice pool, good bar area, great layout of complex. Laundry area was an added bonus. Kids liked the pool table. Staff were friendly and helpful. Plenty of clean towels provided. Very conveniently situated for access to water parks.

Miinukset: Bathroom would benefit from some updating. Air conditioning in the bedrooms was an extra charge on arrival but couldn’t have managed without it. There could have been more going on in the bar area - there was a singer on one night but that was it which meant that the bar was very quiet most evenings.

Plussat: Clean and calm place for a week of vacation. Excellent personnel! Facilities good and close to the beach. The possibility to take the bus to Hersonissos was also nice. Transfer to the airport also good.

Miinukset: Should have been a curtain for the shower.

Plussat: The gardens are beautiful! The area is nice and quiet

Plussat: It’s a lovely hotel the rooms in the annex are very basic but I knew this beforehand better paying the extra fir a better room. Staff are wonderful as us the food and pool

Miinukset: Basic annex room but fine for the last minute night we were here

Plussat: The staff

Miinukset: We booked an annex room which you would of thought was next door to the main building , but it was about 600 metres away down steep hills that I could,not walk upto, if you could walk would of taken 10 mins just to get to the pool and have breakfast, the room was very dark and looked over an abandoned pool which the cats lived in , very poor response from the manager when we questioned him about it. I would not recommended this holiday hotel.

Plussat: The outside was lovely well maintained

Miinukset: The rooms are so tired and shabby the pillow was disgusting sweat mark's all over the duvet smelt musty toilet seat broken all in all it needs a complete refurbishment

Plussat: The room in the annex was nice.The view from the balcony was fabulous.

Miinukset: Annex too far away from the hotel very very steep climb to get to hotel for meals so ate out at local tavernas.Outside of the annex very poorly maintained.

Plussat: Everything. Staff are fantastic and treat you like family. Couldn’t ask for anymore

Miinukset: Nothing

Miinukset: The gym was terrible and it wouldn’t take a lot of investment to make it reasonable where I would quite happily pay to use

Plussat: pool

Miinukset: air con not working

Plussat: spaceous room, very clean, nice beds with comfy matresses, shower also spaceous it can take two people simultaneously (sth very rare)

Miinukset: trivial problems like: the fridge was not cooling the water enough, the tv was only playing a couple of tv channels, there was nowhere in the shower to put your soap , etc

Miinukset: The gym was terrible , it wouldn’t take much to enhance it ..... I would even pay to use it if it was decent

Miinukset: I was with my children, i have booked two rooms they give me one in the main building and the other was one kilometer far from the main,and no telephonic connection between two ,so it was very difficult to contact or to see my children I ask them to change it but nothing

Plussat: the room was just about the same as a studio flat

Miinukset: the internet signal was not very strong in the room

Plussat: My stay at the amazones was a very pleasant experience,this was the second time we have stayed there,

Miinukset: The only down side to the Amazones was the steepness of the complex.

Plussat: The staff was very helpfull and friendly, the hotel manager as well as the barman are a real asset to this hotel.

Miinukset: The kitchen is below standard as far as quality is concerned.

Plussat: Nice quiet location in the middle of traditional village Piskopiano. Well maintained. Excellent room facilities, everything were clean and functional.The pool is very big with spectacular view.Parking available near the rooms. Hotel staff were very helpful and nice. Big supermarket just 5 min walk and lot of nice cafes and restuarants at near old Hersonissos. 10 minutes by car to the beach area. 25 minutes to the Aeroport. Very suitable for family vacations having fully equipped kitchen.

Miinukset: No safety deposit box in the suite, only at the reception requiring payment. The breakfast was very basic though tasty. Pay attention the check out is untill 12:00 and as not as written at booking.com 12-18. Late checkout was available.

Plussat: Fantastic. Staff was great and the hotel superb. Great views and a short walk to wonderful restaurants and bars. Could have stayed much longer. The hotel staff made us feel very welcome and warm.

Plussat: Village restaurants (staff, food, drink, service) are lovely and safe walking distance (Lichnos made us feel like family). Good hotel parking and breakfasts. Quiet location despite closeness to national highway. Comfortable bed and clean suite. Balcony with sea view is wonderful for happy hour. Helpful reception (appreciated their staying on for our unexpectedly late 2:30 am arrival).

Miinukset: Very difficult to find the hotel in the dark with the directions provided. Rather than get your car at the airport, suggest night arrivals use a taxi (30 euros and plentiful even after midnight) and book a car locally (the following day).

Plussat: Nice scenery, kind staff and good swimming pool

Miinukset: It's difficult to find the location

Plussat: The staff was outstanding, breakfast was delightful and substantial. View was breath taking, shopping, groceries and taverna's were a short walk.

Miinukset:

Plussat: I liked very much the view from our room, the pool, and most of all, the kindness of the staff!.

Miinukset: The opening time of the pool could have been longer (e.g. by 10pm).

Plussat: Great, quiet location with a great view.

Miinukset:

Plussat: Everything other than, as aforementioned.

Miinukset: There wasn't much choice of food for vegetarians. Lunch and dinner was better, but breakfast was beans on toast every day. Other than that, the hotel was very comfortable and clean and the staff are very friendly and accommodating. I would definitely recommend and I may add, it was my second visit to the hotel.

Plussat: Everything is good, especially for the good wine and foods.

Miinukset: None

Plussat: Food and drink was lovely. Very well run hotel . Would stay again. Excellent value for money

Miinukset: Bed was very hard

Plussat: Nothing

Miinukset: Everything

Plussat: I enjoyed the nice and tasty food, the good service from the lovely staff and the convenient location with free parking just in front of the hotel.

Plussat: Hospitality of the receptionist

Miinukset: Definitely not a 5 stars hotel, very dirty, all conditions including breakfast were under a 3 stars hotel.

Plussat: Room was clean

Miinukset: room was quite old, furniture was not what expected for a five star facility.

Plussat: Dimitrias as a surprise for us arranged a Birthday cake, which was really thoughtful and kind. Would stop again when we are in the area or for a holiday. The staff were so helpful and kind. Thank you so much for a very enjoyable stay.

Plussat: The hotel was really nice. Staff was polite and tending to our every need. Although we arrived quite late, a cold plate and a drink were waiting for us. Food was plenty, various and really delicious. Rooms were very clean and the housekeepers made sure they were cleaned daily. Tv has a big selection of programs. Bars are open throughout the day. 2 pools are available to relax and sunbathe. The location is perfect if you wanna go out for a drink or a stroll in Hersonissos. An amazing experience, will definitely visit again.

Plussat: I like that the beach was very close near the hotel.The swimming pool . the terras and poolbar .Big room.

Miinukset: The bubble bath was not necassery instead of that better have a kanapé and two fauteuils.Breakfast every morning the same.By the lunch small menucard and very ugly menucard for 4star hotel.The people all have to rush because not enough people to run this hotel properly.

Plussat: Comfortable

Miinukset: Mattress is not so good

Plussat: The hot tub The comfortable bed Some of the staff were pleasant

Miinukset: Cats are allowed to roam freely INSIDE the restaurant. A cat jumped on my lap whilst I was eating breakfast and scratched my hands and legs. I'm allergic to cats so this resulted in swollen itchy wounds for the rest of the holiday! The food was cold every day, both breakfast and dinner! We had to go to a different restaurant on several nights as we could've face any more cold pork for dinner, or sprouts for breakfast! At breakfast you're not trusted to toast your own bread, a member of staff we named 'The toast police' patrols the area and decides when your bread is toasted enough and rudely throws it on your plate! (this was often just bread still) The evening desserts were just a selection of mousse covered in a colourful shell. The spa was so expensive! €20 per person per day to use the facilities and €60 for a massage! We couldn't afford that so didn't use it at all. Beach towels are available but booking.com fail to mention you have to pay €2 per day to hire them. The rooftop bar wasn't open and the A la carte restaurant was closed every night, the restaurant next door was open though. The towels are old and falling apart. The shower takes a really long time to warm up.

Plussat: It is the perfect hotel. Actually, the first hotel in my life where the mini bar in the room has reasonable prices. The Jakuzzi inside the room and the see view from the balcony (even from the bed) are perfect! The beach is very close. The staff is nice and helpful. The room service is good.

Miinukset: The breakfast really ends at 10:00h and they make it really obvious. The spa is a little small: there is only one sauna, one steam cabine and a pool.

Plussat: Siisti, mukava henkilökunta. Viihtyisä.

Miinukset: Vähän vanhahtava

Plussat: Appropriate place, cheap price, regular cleaning, friendly staff

Miinukset: 1. I saw roaches in bathroom a couple of times. 2. There was dropping water from conditioning unit during rains

Plussat: The pool, family run, location

Plussat: 11/10. Friendly and helpful staff, fantastic location and lovely room. I would recommend this place to anyone! We planned to only stay a couple of nights but loved it so much we extended our stay to four. Left wishing we could have stayed for longer.

Plussat: there were two ladies in the maid who were very friendly and a young man at the bar. good location, opposite the star beach.

Miinukset: it was the most rude hospitality. the kids were sleeping in our arms and a rude gentleman was delaying to serve us while we had received confirmation from booking. afterwards she gave us the room which had no towels and sheets! all night we were attacked by mosquitoes and by purity, there was nothing. signs on the walls of powder and soot.

Plussat: Friendly staff. Good location.

Miinukset: Too noisy during the evening and night. People party all the time, music loud, drunked people screaming...springbreak atmosphere...good for young fox...

Plussat: I liked everything about my stay, the food, the people, the place, the appartment where i stayed!

Miinukset: The only thing i didn’t like was going home.

Plussat: The location is the only thing good about this place

Miinukset: This place was dirty, No working AC and full of bugs everywhere. When we told the owners about the AC they said they would fix it. Nothing happened and they told us it was the weekend so nothing they can do. After we told them about the bugs they said don’t have food anywhere. The son later came with two fans for the room which didn’t help since it was still about 90 degrees outside. Once we said we wanted a full refund they moved us to another room with working AC but had a broken shower and no toilet seat. I would never recommend this place to anyone until they did major remodeling and fixing of the property

Plussat: Loved everything. Staff amazing. Will definitely return

Miinukset: Nothing

Plussat: Spa was fabulous people were very friendly in all areas. Would come again. Room was very nice. Great location would recommend.

Miinukset: The buffet was a bit disappointing at times as food wasnt very hot. Coffee was very strong. Main bar could have been bigger

Plussat: location, friendly staff

Miinukset: There were some issues with our room. (leaking air con) We complained a few times but staff did not do anything (or could not do anything). Bathroom was a little bit outdated and did not match the photos.

Plussat: The Spa environment and staff. The location of the hotel on the Stalida coast.

Miinukset: Bath tap dangling off the wall. Very shoddily finished to say it was sold as a 5-star hotel. No kettle in the room, so have to use boiling water through the Nespresso machine in order to make a coffee using the free Nescafe sachets - which is gross as the hot water pours out of the coffee machine - why no kettle? Paid for a sea view room, but the hotel decided to sell us short by putting us in a side sea view room. We complained about it but the hotel did nothing about it. We would not have paid what we paid if we knew we were going to get that room. Housekeeping sometimes didn't clean our room even though we put the sign on the door and were out of the room all day. Sometimes they also didn't change the sheets of the bed for some reason. Poor communication and understanding at the reception. Chewing gum stuck on the top of the headboard. Complained about it, but it was never cleaned and taken off even by the time we checked out. The light on the balcony could not be turned off at night, and was distracting for a sleeper sensitive to light.

Plussat: Nothing

Miinukset: - Outdated hotel (pictures do not match reality): during my stay I experienced noisy lift and very strong smell in the room (complained at reception) - uncomfortable bed that did not allow good night sleep (need to mention the very strong artificial light on terrace at night that is not possible to cover completely with curtains: see picture) - cold food served at buffet - inefficient staff with no hospitality: on all inclusive, I often had to wait very long before being served my drink... really had to insist (same applies to hotel management that looked very unfriendly) - pool and beach areas are too small to accommodate all customers (not enough sun-beds) - beach front not useable because it is too rocky (see picture): so have to enter water from neighboring hotel/apartments - “gym” is an underground room with 3-4 hazardous cardio-machines This was worst hotel I stayed in in nearly 30y of travels.

Plussat: Nice view from bar and restaurant. Good lunch and dinner. Staff, especially Raphaella and Georgio in the restaurant, older woman in the bar, beach staff, and 2 cleaner.

Miinukset: Quality of the all inclusive drinks was poor. Pool and pool are were not always clean, plastic bottles, cups and cigarettes left near the pool. Lighting in bathroom not good. No long mirror in room. Not enough wardrobe space and short hanging for long clothes. Breakfast.

Plussat: Comfy bed, great pool, great food, staff were nice... everything was great

Miinukset: A la carte restaurant. Food was better in the hotel.

Plussat: The room was comfortable and very clean. The staff was really helpful and nice. A lot of choices for kids entertainment and great pool fun park.

Miinukset: The problem was with the all inclusive restaurant buffet. There were almost no healthy choices, really poor quality of all ingredients, nothing to do with Cretan or Greek taste or quality. Also hygiene with regards to the tables need improvement.

Plussat: The complex facilities surpassed our expectations and the staff were very friendly and helpful.

Miinukset: The mattress in our double bed was too hard (or old) for our taste.

Plussat: Staff was great and super nice, Food was awesome. The place itself is beautiful, its by the beach so the view is great. super clean and the water park is simply awesome! Overall really a great place to travel with kids

Miinukset: It was kind of a downer that the all included ended at 23:00, since the kids went to sleep maybe 2 hours before- it didn't leave us much time to get drinks. Also, even though our rooms were great, the shower is incredibly small (making the mission of showering a toddler very frustrating) and our view from the balcony was to the wall of another bungalow. kind of a bummer...

Plussat: My kids were older so didn't experience the kids club but it looked good Pools were lovely and the water park was great which stopped us going to any others as all the kids wanted were a few slides and staff go above and beyond to make you feel welcome and comfortable

Miinukset: Although the experience was amazing I found it was very difficult to establiss friendships if one group wad in the palace and the other in the village due to the band system in place ....I'm not sure drinks at bars were any different between the two although the food was slightly The food was ok and j see stand a lot of people to feed but feel that the tea time options were limited and sometimes meat over cooked and dry Despite this for a big resort these issues can be tweeted and we would return again

Plussat: Very good service, all personal very polite and makes their best to let us fill comfortable and fun. The location of the hotel is great, couple meters from the sea beach. The hotel is a part of group hotels, that located in the same place, that makes available a lot of facilities that it is available in stand alone hotel. Very good animation program for kids and their parents.

Miinukset: There were problems with internet connection continuity.

Plussat: I had the all inclusive package and it was great. Food and beverages were good enough, not a lot o variety but quality was very good. Staff extremely friendly, plenty of entertainment for us and our 2.5 year old kid, including kids disco every night, plus shows like magicians, dance, cinema, etc. The water park is fantastic. As a plus: on the last day our flight was at 21:00 and checkout, as usual, 12:00. However, they let us stay in the room, use all facilities AND keep the all inclusive bracelet (i.e. free food and beverages) until 17:00. This was unbelievably nice and makes me come back again as soon as I can :)

Miinukset: Nothing, it was perfect.

Plussat: The location is great - just around 20-30 meters away from the see. The hotel territory is full of palms, blooming shrub, and olive trees. The rooms are pretty cosy and spacious. Very good and various food at the canteen, with a special attention to local specialities. Extremely useful and kind staff, especially, at the reception desk - all the receptionists are multilingual and attentive. A quiet cove protected with a mole. The cove is full of fishes and shellfishes - lovely environment for kids. A great aquapark with a number of inline tube and body slides.

Miinukset: Too little and a bit hard bed pillows. No WiFi in rooms, only at the reception - however, could be a plus for the families with kids and young teenagers. It was a bit hard and tricky to wield the faucet in the bathroom.

Plussat: De staff was very helpful and friendly! Especially de guy in the morning and afternoon.

Miinukset: One thing and also a tip, the room was not always cleaned very well. The soap, the towels, the floor, the bathroom etc.

Plussat: Hotelli oli siisti, hyvä hinta, aamiainen ok. Menisin uudelleen.

Miinukset: Aula ja aamiaishuone kolkkoja, antoi ankeamman mielikuvan mutä huoneet olikaan.

Plussat: Receptionists did everything they could to help me settle in and feel comfortable.

Plussat: Near the sea, on the main road, had market near.

Miinukset: The old furniture was the only thing.

Plussat: Central to all the amenities,spar supermarket was 150m away, beach about the same distance down one of the many side roads. The air conditioning is a must and I took advantage of it at night also being disabled the lift was essential.

Miinukset: All in all it was very quiet apart from trying to enter your room the locks are old so they are worn and trying to get the key to connect can be noisy and the room could do with an update.

Plussat: It's a super client-friendly hotel (even if you are coming late, you won't be missed). Located in the center of Hersonissos, you have everything you need for the price you pay.

Plussat: Location is central and it's easy to go anywhere from hotel.

Plussat: The staff were very friendly and accommodating. The pools were fabulous and the facilities for children excellent.

Miinukset: The rooms were infested with ants however were treated when pointed out to staff.

Plussat: Everything was amazing. No complaints on anything.

Plussat: Location, beautiful territory of the hotel, very nice staff.

Plussat: Food was good pools and waterpark were fun and clean staff was helpful and polite

Miinukset: Bed were uncomfortable bathrooms are small showers are very very very small

Plussat: The resort is very beautifull! The garden is very nice, with all kind of flowers and lemontrees. There is an aqua park and two more places with separate pools, one for adults and another two for children. You have everything you need in the resort: restaurant, icecream and cocktails at the discretion the whole day, club kids and animation, also mini disco, play places for kids, parkplace free, a little summer theater used for the disco evenings, pool bars, a little place for massages ( they call it spa).The food was ok, not very special, but always enough and tasty. Also special dishes for children. The personal from the restaurant very efficient, but unfortunately they do not smile very often. There was a very beautifull greek evening, with good music and dance (also on the table :) ). The personal from the reception speak fluent english, french and german and is very friendly. You get help with the luggage. Bus transfer to the beach every our ( but only begining with 10 o‘clock). Good location, with beautifull view and not very far away from the center of the town.

Miinukset: The room needed to be renovated. Not very clean. The bathroom very very small, with a shower place aprox 80x80 cm and a cheap courtain. In the room all kind of insekts, at the windows no protection against it. But at least clean towels . The hair dryer cabel full with little insekts which are getting out and in... terrace with beautiful view to the resort, aqua park and the sea. Internet in the room almost impossible to use, you have to go to the pool or to the reception for that. I cannot value the room with more than 3 stars.... with indulgence... and they told me I‘ ve had one of the best rooms...

Plussat: The staff was friendly and helpful The facility was very good Breakfast is very good

Plussat: all was really good, food, entertainment , pool, lobby, wi fi, real heaven for families. all inclusive with so much generosity.

Miinukset: located next to the main road you can't walk outside of the resort you have to take a taxi or bus.

Plussat: This was an excellent vacation for our family of 5, including 3 young kids (9, 6, and 2). We very much enjoyed all of the pools, especially the water slides, the lovely food, happy and friendly atmosphere, and all of the children's activities. We will definitely recommend Smartline Village to all of our friends and family seeking a great family vacation. Also, staff was incredible!! So caring, helpful and efficient. Thank you!

Miinukset: Would be awesome if there were more activities for children under the age of three.

Plussat: Breakfast choice was amazing - something for everyone! The location was just far enough away from the main strip of bars and restaurants. Although the room we had wasn't luxurious, it was spacious enough and had a view of the sea from the balcony, which was lovely.

Miinukset: Free wi-fi in the rooms and better TV channels would be a nice touch, but then we weren't really there to spend a huge amount of time in the rooms!

Plussat: The buffet breakfast was wonderful. The staff was extremely friendly.

Miinukset: The beds were hard & uncomfortable.

Plussat: Location was great, maybe 50 metres from the seafront. This is the same beach used by the Creta Maris hotel guests which is a much more expensive hotel although the best part of the beach is the other end of the bay, the farthest away from this hotel. Jetskis are available but luckily used out of earshot.. Pool is ok, maybe slightly smallish for a hotel this size. Everything impeccably clean, staff very friendly and welcoming. Buffet breakfast is fine, especially if you're with kids as they have pancakes, waffles, etc. freshly prepared in front of your eyes. All in all, excellent value for money. Hersonissos itself is very touristy but you can find some lovely taverna restaurants in Hersonissos old village which is up the hill ( 8 euros o/w by taxi or a good 35-40 min walk uphill ) and an unlimited supply of cheap fake everything.

Miinukset: Pool slightly smallish for so many guests. A large part of the breakfast/dining area is exposed to the sun so you have to wait a bit if you want to sit in the shade. Although the hotel politely asks you not to "occupy" the sunbeds before 9 a.m., these are mostly taken much earlier so you must designate an early riser if you want sunbeds for the day. ( not the hotel's fault, of course ). Quite a few people will smoke around the pool and the sunbed area ( although in the EU, Greeks have not quite adopted a non-smoking policy so be prepared for same in restaurants )

Plussat: Amazing staff especially reception and George!!!

Miinukset: Nothing can’t xomplain

Plussat: Superb staff, clean rooms & location just by the beach.

Miinukset: Loved everything.

Plussat: Fabulous well run hotel with lovely friendly staff and close to all amenities and beach

Plussat: Very helpful stuff clean room s

Miinukset: The bed was hard and the bathroom very small

Plussat: Great selection for breakfast. Action cooking - really good. The room, in the new building, was large enough for 2 adults and 2 small kids. Good-sized balcony. Good location, close to the beach and restaurants.

Plussat: Very comfortable. Stuff is friendly. Location is good: close to the beach and not too far from the intercity bus station. No noise. I will surely book this hotel if I visit Chersonissos in future.

Miinukset: Nothinh important.

Plussat: Frendly staff, good location-near the beach, non far from the center, but not in it. All devices in the room work well, clean, comfortable bed.

Miinukset: Dinner.

Plussat: We were a few minutes from the beach. The hotel was very clean. The room was comfortable. They had two pools however we didn't use them. I think this resort could be a good stay depending we your room is located.

Miinukset: We had a room on the 1st floor by the pool near the elevator and it was noisy. Since we were there for only two nights, I put up with it. (I am a light sleeper, however my wife sleep good). We attempted to have the hotel change us room but they said that they were full. Suggestion when booking at this hotel. Ask to be placed away from elevator and on the top floor. Other than that, it was a great hotel.

Plussat: Staff were excellent and always willing to help. The location was excellent, Hersonissis has lots to do and see and it's a smaller village so it's quieter than Heraklion yet still a close distance by car or bus. Beach was a quick 3 minute walk away. Pool area was excellent and so relaxing. We booked a deluxe room so we were in one of the new buildings, they were excellent, our balcony overlooked the pool area. Excellent value for money!

Miinukset: The breakfast had a large variety of foods and was great. the one complaint was that the hot food was never hot, it didn't seem like they had the heat lamps turned on.

Plussat: Entertaining dance show on Sat. nite

Miinukset: Misleading description on internet---saying that my room has a seaview. When we arrived, there was no sea to be seen---blocked by wall for other rooms. When I complained to the front desk and asked for 1 that did have a seaview, they told me that they didn't have any available.

Plussat: It was a lovely hotel and the situation was excellent. The facilities were great

Miinukset: We were not aware that all the meals were included and we did not use them. Is there anyway that we can be credited when we come for our next stay. Many thanks

Plussat: Altough we eat a la cart outside, (I am Turkish and the food is same as in Turkey) the buffet menu was an excellent value for money.

Miinukset: No

Plussat: Cleanliness excellent

Miinukset:

Plussat: Very nice and clean hotel, nice and spacy room and balcony. The whole hotel are was in good condition. Maybe even too Eoropean like. Ideally located near to the beach, supermarket and restaurants. I would recommend it for sure.

Miinukset: The hotel breakfast was same every morning, not much fresh fruit or salat, what I would have liked to see, but jougyrt was super.

Plussat: The hotel is quite new and comfortable

Miinukset: Location is away from the city center, but with easy reach