Crowne Plaza Houston Near Reliant - Medical

Although I was not there for medical reasons, I fou d the private room for families there for medical reasons to be quite thoughtful.

It was disappointing to learn there was no coffee/snacks kiosk. We were there for a business opportunity meeting and our guests had to leave to make a Starbucks run. As a company, we do not provide beverages other than water. Our partners and prospects never mind buying their coffee as it is usually readily available to them. A coffee/soft drink/snack kiosk would make a huge difference in the perceived value for your guests. Also, the rooms are equipped with shower rods and curtain rings that are not compatible. This is an easy fix. As it stands now, the oversight makes the hotel feel like a Motel 6...no value added. Finally, it has literally been 1989 since I have had to request a refrigerator or microwave for a hotel room. One of the side doors does not latch allowing anyone to enter the hotel after hours and away from security. Huge safety concern! It appears there was a paint color test being done on the side of an external wall. Definitely makes the property look 2nd rate. Again, this is an easy fix that would greatly improve perceived value. Overall, the hotel gave the impression that the management is ok with mediocre and charging premium rates. I own a travel business and will not stay again at this location nor recommend to my clients. I really wish I could have provided a more positive rating.

Location

Air conditioning did not work. They fixed it the first day then it went out the next night. Not good

Nothing except the tv channel lineup did include Disney which my daughter liked.

NOT a 3.5 star hotel! Avg room-two beds/bathroom. No refrigerator/microwave, dingy/outdated. Traveling alone with daughter in wheelchair/suitcase & no one offered to help us get to our room even after returning to desk bc key not working. Far med distric

Location and price.

1 elevator for 4 buildings with 3 floors is insane. No ice makers or vending machines on our floor (4 buildings.) Rooms didn't have a refrigerator or microwave. There was urine in the toilet at check-in. ps the 1 elevator was out of order after 2 hours.