Marmaris hotellia

Plussat: The location is a piece of heaven

Miinukset: The staff has very poor english The assistant manager Ali bayyar was horrible But the manager Tugce was the best thing in the resort so helpful and friendly who managed to flip our experience upside down from terrible to exquisite !!!!

Plussat: Beach and food

Miinukset: Staff not educated and not fine

Plussat: First of all the location is out of this world, the landscape is breathtaking, as you drive up to the property you are amazed by this tucked away gem. Loved the location, the accommodations, facilities and the restaurants too, especially La Guérite and Zuma. Manos was better last year. And they have a silent beach that’s free of kids and loud phone calls. The check-in is smooth and friendly and the staff lovely and the breakfast absolutely delicious.

Miinukset: My friend had an issue with a staff member who served us at the silent beach with a permanent pout looking quite put out by any request which ultimately dims down the experience and twice when she paid her bill he simply took the money and kept the change without her instructing him to, he just assumed or rather decided that the change was to be his tip. I found that quite unprofessional and upsetting.

Plussat: Nice property but you can not enjoy the property because of the bad treatment you get .. it gets you disappointed and frustrated

Miinukset: The ac in the room is not working.. refused to put extra bed.. worst management ever, they are not cooperative and very rude.. you dont get what you pay for

Plussat: Everything

Miinukset: More events and shows

Plussat: Almost Every things

Miinukset: I didn’t get the requested room in terms of beds

Plussat: Everything was great the hotel is so nice and the beaches are amazing the staff is very friendly

Miinukset: The room was not that clean need more attention to details

Plussat: Nice property with a stunning view

Miinukset: The staff are so rude and not helpful. The rooms are not clean. you dont get what you pay for

Plussat: The property is beautiful and the restaurants are really good

Miinukset: People at the reception are so rude and not helpful..we even spoke to the general manager regarding our bad experience but he didnt do anything about it plus the rooms are not clean

Miinukset: The room cleaning is not so good, and the breakfast staff are not very good with service, but they were very friendly

Plussat: Clean and well located

Miinukset: Nothing really

Plussat: We where happy with our 4 night stay, good value rooms, hotel, service, food & drinks & the staff were great

Plussat: Staff were very friendly. The deck was fabulous.

Miinukset: Lack of drink mixers it was poor. Need a reserveing of beds policy ie if not there towels should be removef.

Plussat: Stayed at this hotel before just an amazing place for a holiday staff and management go out of there way to help!

Miinukset: I likes it all

Plussat: Could have a brew machine in the room. Also mini bar could be refilled its only filled once.

Miinukset: Gym could have been better it was very hot in there.

Plussat: Esthetics of the lobby and of the reading area near the bar. Own piece of the beach and the jetty. Rather tasty food. Friendly and helpful staff but not housekeeping supervisor

Miinukset: The room wasn't very comfortable. Not sufficient space to keep clothes for two people; the wardrobe poorly designed. The glass screen on the bath's edge was unmovable therefore one could not access the tap/handheld shower to wash one's hair. The mattress was a bit uncomfortable due to the loss of firmness in the middle.

Plussat: Location

Miinukset: Nothing

Plussat: Clean, friendly staff, great service and fantastic location.

Miinukset: The air conditioning was poor in my room.

Plussat: We booked 2 day rooms to pass the time until our connection back to Istanbul. In total we were only there for about 6 hours. The all inclusive concept worked well, although we were a group of 12 and had to purchase 8 day passes, which at TL200 per person was expensive. The reception staff were very helpful in arranging early check ins. The buffet style food was excellent, plenty of choices for everybody.

Miinukset: Rooms were small, although the bathroom was very spacious. The outdoor space / pool area was also very small and as a result was to crowded.

Plussat: Everything about this hotel is excellent I stayed in the deluxe sea view room but all rooms are excellent I have stayed at this resort 8 times now and been going to Marmaris for 15 years I wouldn’t stay anywhere else now.

Plussat: Very helpful and friendly staff Excellent location, very clean rooms and a superb entertainment team. This was the second time we come here and we loved it even more. Couldn’t fault it in anyway. A 5 star hotel

Miinukset: Limited number of family rooms. WiFi could be better although it had improved since last year

Plussat: Amazing place to stay. Staff is great with a smile on their faces all the time.

Miinukset: Internet was slow, sometimes even didn’t work

Plussat: The hotel is spotless. The staff are amazing. This hotel is faultless

Plussat: The cleaners for the room were amazing.

Miinukset: Kids entertainers were more interested in entertaining themselves. Staff are rude. Food is horrible. Drinks are disgusting.can never get a sunbed at the pool. Will not be back.

Plussat: Excellent location. Rooms kept exceptionally clean, everyone very helpful n friendly x

Plussat: Everything was fine about this Hotel. We definitively travel again to Marmaris and choose Aida Club for our stay. Very safe and nice neighbourhood close to Dream Aqua park with it's amazing view. Right across the road, there is also a tour-guide store. The owner's name was Murat Oruç. He was very helpful and trustworthy.

Plussat: Everything

Miinukset: Nothing

Plussat: All staff are brilliant

Miinukset: Sunbeds is an issue

Plussat: The pool is excellent. The food is better this year. The rooms spotless.

Miinukset: The Club was fantastic as usual. Booked for next year

Plussat: Friendliness off the staff

Miinukset: Pool, entertainment, calming atmosphere

Plussat: The pool is great for everyone

Miinukset: It was to expensive and I didn’t think the money I paid was worth what I got

Plussat: Good reception staff

Miinukset: Poor quality food and bad restaurant service

Plussat: The food, the hotel

Miinukset: At the poolside is awful noise and it is impossible to relax there, it starts early in the morning and takes all day. Music, gymnastics and few people playing games and dancing, wery annoying. I had a noise cancelling, well insulate headsett and couldn't listen to my own music for the poolside noise. Instead we went down to the beach, wich was wery nice. Wifi not so good.

Plussat: Food and pool was good

Miinukset: Hotel not same 5 stars Room not nice Bed don’t have blankets Hotel not give u toothpaste and toothbrush Bed for 2 persons too much small Ac not good Staff impolite

Plussat: Everyhing

Miinukset: Everything was fine

Plussat: The food, the hotel and the room

Miinukset: The reception They weren’t very welcoming

Plussat: Everything was excellent

Plussat: The hotel is very clean and location is great.

Miinukset: The hotel was poor compared to what I expected from reviews. T here was no wifi at all in the rooms from 7pm to about 10am. And when there was wifi it was very poor. The hotel is too big therefore no personal attention is given to ensure you know where things are and how to get to them. The English of a lot of the staff is very poor for an international hotel. The staff only knock once and then enter your rooms for cleaning or bar top up. This was very intrusive as a lot of times myself and my husband were not fully clothed or was in bed sleeping.

Plussat: this is not a 5 stars hotel but the staff was really nice

Miinukset: I did like that the swimming was closed at 6pm

Plussat: The resort had opportunities for all excursions and had all amenities, but it was well located for night life, etc.

Plussat: good weather and a guy working in the Spa.

Miinukset: Do not book it! We arrived, no one expected us. Finally a sleepy guy came and told us we dont have booking until next day 14.00 and asked us to wait in a lobby. Went back to sleep. It was 04.00 at night!!! We specificly booked it with the arriving time and date!! Horrible personal, didnt care about any of your problems. Airlines lost our luggage and I asked them to call to the airport next day to check maybe they have found it (in the airport they told us to do it) - refused. One Miss in the reception told me that her work is to do check in and out ppl and nothing else. After that she just stopped talking with me. I asked her name and she refused to give it to me. Started to talk in Turkish. Dishes (plates,glasses etc) are dirty! Found a needle in bed. We booked with a small kid (under 2 year old) and got a room to the street where next door hotel had 20h per day loud party. When I went to ask for a change - they told maybe tomorrow as there are already lots of people changing rooms... Kids playground has 2 ppl who should take care or at least play with children etc. Only thing what I saw, was they were sitting in their phones all the time. At the evening time 21.00 danced 10-15 min with kids and then headed to the city to party with guests. And this additute is not "typical turkish". Our friend stayed in Blue Bay and it was just an opposite. They should take couple of stars off. Food was kinda ok after you have found a clean plate but same every day.

Plussat: Animation staff were excellent and so friendly. So were the waiters at restaurant and bar people.

Miinukset: t! I didn’t like the fact that you had to pay extra to use the safe. Silliest thing I’ve heard. I didn’t like the Lady at reception when we first arrived she was rude as. Hairdressers at hotel were not a 10 out of 10 for me. One of the guys was so rude.

Plussat: Hotel was just OK! Food was vile. Paid All Inclusive and ate tea and toast 1 morning. My 5 year old had dry cereal that morning!

Miinukset: Food and Drink

Miinukset: Wifi works just in lobby!

Plussat: The reception was so kind specially Elif, Ekrem and Emrah was so helpful. Give them bonus. The food was delicious. The cleaning team so sweet and they did an amazing job. I would give this hotel 4 star rather than 5.

Miinukset: The rooms were ready to late. We waited 1 hour to get the keys. The water tap was broken so was the door of the balcony. The animation team was very snobby and not really social. This was the most negative thing about them. They had a fast deal with a club called tigertiger which was not good. (to many guys and very expensive prices 45 lira for 33cl beer) I hope they can make some other partnerships with other clubs if it is possible. It is not allowed to drink and eat at the outsite facilities. I asked for 2 bottles of water because we were going to drink raki. They made a problem out of this.

Plussat: wow amazing

Miinukset: nothing

Plussat: The hotel was stunning, the food was beautiful..would highly recommend

Plussat: Super friendly staff. All meals provided were excellent and so much to choose from. Pool was awesome. Kids enjoyed it very much. Evening activities were fun to watch. Great location. Convenient to shopping and restaurants and bars.

Plussat: EVERYTHING WAS OK . GOOD CURS FOR EXCHANGE ON PROPERTY

Miinukset: Nothing

Plussat: the hotel location and facilities are great and the staff were very helpful

Plussat: Close to the Marmaris beach and Migros. Staff was friendly.

Miinukset: Wasn’t clean, didn’t clean the room every day, didn’t change towels. Food was poor but fresh. If you choose room only for sleeping it’s nice option.

Plussat: Food and breakfast very good

Plussat: Breakfast was good. I liked the taste and the quality of food.

Miinukset: The air conditioner in the room is just above the bed, and it was inconvenient, either it was too cold, or too weak, and we didn't use it practically, but it was stuffy some days, and it was difficult to sleep. Other guests, who stayed next door, or in other rooms on the floor came at night, they didn't make a lot of noise, but every time I woke up.

Plussat: Everything

Miinukset: Eveything is good

Plussat: Siistit huoneet, ystävällinen palvelu

Miinukset: Aamupalalla olisi saanut olla tuoremehua

Plussat: The hospitality of the staff is amazing. Food is excellent. Rooms are comfort and daily cleaning.

Miinukset: Breakfast time can be extended a little bit till 11:00am for example.

Plussat: Everybody in the hotel was like a family i love it very good location and staff very helpful

Miinukset: Nothing

Plussat: It is very clean and has lovely staff.

Plussat: The check in was very easy and the staff were always incredible friendly and helpful.

Miinukset: The rooms were not soundproof, water cost extra at breakfast.

Plussat: Fantastic staff ! always ready to help

Plussat: Very clean rooös , the owner is always smiling and welcoming, family atmosphere

Plussat: Quiet location but close to centre

Miinukset: Small room, no plug socket for the kettle in the room

Plussat: Very clean rooms

Miinukset: Parking was tough on the street very narrow

Plussat: Very clean and well prepared room &nice pool & great breakfast.Thanks to staff for their hospitality.

Plussat: Great location and very clean &well prepared rooms. Breakfast was delicious and pool was very clean. Great hotel for value. Very helpful staff and thanks for hospitality.

Plussat: Hotel located rite to the promenade. Few minutes walk. It’s a small new hotel in a tiny neighborhood

Miinukset: The room is too small. I already know it’s around 15 meters. But in reality and if your with someone else. It’s really tiny room. The floor has 8 rooms so you can imagine the size. But as I said nothing was hidden before I book the room as I only needed to spend one night before I head to bodrum the next day The only thing that annoyed me was the a/c. It’s centralized and was too cold even for July month. Sadly you can’t change anything with the setting. So I was freezing at night

Plussat: Great place, great staff!

Plussat: Erittäin mukava, avulias ja kohtelias henkilökunta. Sijainti täydellinen. Allasalueella saatiin olla ihan kahdestaan. Sopivan simppeli ja kompakti hotelli. Suosittelen

Miinukset: Huoneiston jääkaappi ei toiminut kunnolla.

Plussat: Great location that is near everything but also not one of the resorts and not in ground zero on the main drag. Helpful staff

Plussat: friendly stuff, good location, testy breakfast

Miinukset: not stable WIFI and blocked some sites by hotel proxy (this is plus to blocked sites by turkey big firewall)

Plussat: overall close to everything and well hospitable people, recommended

Miinukset: Its an overall great experience, but the price is a bit high for a room this small, you could barely stand in the room and the wc

Plussat: good location 5 minutes walk fo the puplic beach

Plussat: We enjoyed our stay,every thing was wonderful,activities,food and entertainment.staff were very helpful,can speak your language with no expectations all staff. So thanks to them.

Miinukset: Every thing was great room,staff,food and entertainment

Plussat: The swimming pool decoration. The activities they give on a daily basis. The music live at night

Miinukset: Thought it was hugger , and bigger than the pic

Plussat: I like every thing thank you very much

Miinukset: I don’t like the carpet in the room need to change because it’s make me sneeze all the day in room when I get out of the room I become better Also I don’t have any systemic disease or any kind of disease since I reach the hotel

Plussat: Clean rooms, friendly staff which is unusual in turkey

Miinukset: Children activities aren’t a lot

Plussat: Rooms were nice and good size, food was better than all resorts in Marmaris. Table tennis coach was friendly and good sport activities.

Miinukset: After paying around 4000$ to the hotel for 6 days for a Suit, the floor Manager gave us a two connecting rooms which was 1000$ lower online than what we payed for and she said that’s a suit!!!! After showing her the pictures for what we booked she said she doesnt have availability ... after that we refused... she gave us the suit without apologising to us or talking any word with us, very low hospitality during check in . (We payed for a suit not connecting two rooms) we know how the suit looks and special thanks to booking.com for putting images so that the customer knows exactly how his room should look like. I would highly recommend for everyone to carful on what they book and what the hotel give them at check in. Why didnt the floor manager mention before we pay that they dont have availability??? Why did she say that two connecting rooms are a suit???? Why did she give us a suit after we refused??? Why didnt she talk back with us after we took what we payed for??? Is that a professional hospitality after paying 4000$???? Why!??????

Plussat: The food court staff.. They were super active, dynamic smily, welcoming. Over all the service provided by the staff of the food court was excellent. Also the facilities were so good

Miinukset: When we arrived to the hotel around 2pm , they gave us the keys at 3 pm (I hour late).The receptionist staff were annoying and not responsive.We stayed for four days BUT the room was improperly cleaned. In addition, towels, teas & coffees were not replaced daily! Which upsets me alot. When we first entered the room there was not shampoo or shower gel, so we had to request that and the day after we did the same (Frustrating).

Plussat: Ladies at the reception genuinly tried their best to accomodate our children closer to our room (even after we learned that the new room was smaller and difficult to put third bed, they agreed to revert to the original selection). Appreciated, but this was the only positive moment...

Miinukset: THE HOTEL IS IN POOR CONDITION: - lift buttons don't work properly (you press button many times and wait for 1-2 minutes before it responds and lights). - we were stuck inside the lift cabin for almost a minute... - forks in the restaurant are bent... (see photo) - the pavement tiles in the garden are broken in many places (see photo) and stained IT'S DIRTY: - corridors are dark with many stains seen on the floor (see photo) - there is a dirty river immediately next to the hotel beach after a peer (see photo) SERVICE IS TERRIBLE: - barman in the reception bar turns his back on guests when they come - I asked at the beach bar for a bottle of water, but she says 'NO", and turns her back on me - in our room 524 mini-bar was empty, I asked reception to fill it, they promised, but never did... - it's advertised that the towel station is open 08-19, but there's almost never anybody there (i attach photo made at 10 am). I could not exchange my towel back to the card for check out... I had to come several times THE HOTEL DOES NOT CARE WHAT CUSTOMERS THINK: - seeing this nightmare we decided to skip our second night in the hotel. Did the hotel ask for feedback? Nope. They could not care less.... - when I asked if I can pay 50% cancellation fee for the second night they refused with brilliant logic 'WE NEVER REPAY BACK TO CUSTOMERS ANYTHING THAT WE CHARGED". I have never seen such a rude, greedy and disgusting attitude to customers. Not recommended. Not 5 star... STAY AWAY! I ALSO MUST REPORT A VIOLATION OF BOOKING.COM POLICY; in the evening 11.07, my reservation was cancellable via BOOKING.COM with penalty of 740 EUR, which is equivalent to the cost of one night. Evening 11.07 I called the reception to cancel second night and they advised me to come in the morning. In the morning the BOOKING.COM showed a higher penalty >1400 EUR (full cot of two nights).

Plussat: The reception was helpful and friendly. The food was great . The view and the location are perfect. The sea view room was overseeing a beautiful view that can’t be forgotten.The live singer, guitarist , over a beautiful setting of tables in the terrace with a great view, lovely food, amazing chefs and very helpful waiters .last and not the least the beach bar night parties were lots of fun. The beach in the morning was also really nice , but water shoes are highly recommended. An experience that I would definitely like to repeat . Thank you Grand Azur

Miinukset: Everything was perfect, there is nothing I did not like. My only complaint was that I had reserved a full sea view that was only available on the last three night of my six day stay. Which was a bit of a disappointment and there was a price diff of course that I did not take back plus the hassle of having to pack and unpack twice. Other than that everything was perfect.

Plussat: Spacious, comfortable, pool is good, private beach.

Miinukset: 1- Staff is unfriendly and lacks English speaking skills. 2- Internet is slow. 3- Not much variaties in food. 4- Cleaning service is bad for a 5 star hotel.

Plussat: Good location

Miinukset: I booked 2 Seaview rooms and never got them....even though I paid for them.....the manager said the hotel was full......i told him it wasn't good enough.......so he told me to go elsewhere if I wanted.......rhis was my mum and dad's 50th anniversary.......he eventually moved my mum and dad to a Seaview room 4 days later on the Wednesday.......but I never got moved.......i book with booking.com all the time, but the holiday was ruined.....my view was into waste ground.......all the other staff in the hotel where excellent and friendly especially the girl on the reception desk and our cleaner......they where fantastic.........stephen Mclucas

Plussat: Location

Miinukset: No parking place, breakfast

Plussat: Location and beach

Plussat: Location , staff ,breakfast were good cheap price for such nice hotel

Plussat: Great place to stay, great location and staff friendly and helpful

Plussat: The staff were nice and the location was great

Miinukset: The breakfast

Plussat: Perfect location, excellent cleaning with new towels and sheets anytime you wished. Breakfast was nice but a bit limited. Nice restaurant with lovely food. All staff in the restaurant were very polite and helpful.

Miinukset: Not all staff in the reception spoke english. There was also a problem with my check out; as I was leaving in the middle of the night I checked out and paid all in the afternoon. I especially asked if all was paid and ok, and the girl in the reception said yes. Later when I was leaving for my tranfer the hotel manager told me I hadn´t paid my bill and we had an argument. I found it very odd that I had to pay for what I took in the minibar twice, both in the afternoon and then again when I left (I hadn´t taken anything else from the minibar the last 3 days, as ot was not even once refilled during one whole week). As I was in a rush and couldn´t prove anything I just paid and left, but I told the manager that he shouln´t have reception staff that don´t speak proper english and who can´t manage to do their job correctly. That wasn´t a good ending of my holiday.

Plussat: Very clean room. Very good location! Better than i expected

Plussat: This is a small, friendly and very clean hotel. Good choice at breakfast and the restaurant is excellent.

Miinukset: This is very minor - if I stayed here again I would take a mug for breakfast coffee as a small cup needs refilling too often!

Plussat: I was disappointed when I arrived to find the booking was for 1 person not as I had originally booked therefore I had to pay extra on arrival. I booked a double room with sea view for 2 adults and printed the confirmation. Please investigate what went wrong with my booking. The hotel ensured my husband could stay and requested I take issue up with yourselves.

Miinukset: The fact my booking for 2 Adults was incorrect via your site.

Plussat: Location and service

Miinukset: Room should have sun block curtains

Plussat: - Decent breakfast - Beach is right in front of the hotel

Miinukset: - Really loud music in the evening (my girflriend couldn't sleep due to the noise) - Staff is rather unfriendly - Room was always humid and stuffy in the morning, which was quite unpleasant when we woke up - Room was rather small and the furniture is rather dilapidated/old at a closer glance

Plussat: Nice modern hotel in great location near beach

Miinukset: Nothing

Plussat: I love the cleanliness of the place and how friendly the staffs are.

Miinukset: The elevator could be bigger. And I ask for double bed but ended up getting two single bed which wasn’t comfortable for me although every other thing was good. The food menu could be better.

Plussat: I liked the buffet breakfast and the restaurant. Smiling Staff english speaking. I thought it was directly on the beach but you have only a path to cross. It's close to the marina and the city, nice 10 minutes walk on the corniche. The balcony view on Marmaris sea is amazing.

Plussat: Great hotel right on the Boulevard and close to everything. Staff are extremely friendly and helpful Rooms are on the small side but you don't spend any time in them so not a problem. Great breakfast, good restaurant I will definately return

Miinukset: If you have a problem with noise don't stay here, it wasn't a problem for us. The spa facilities could be better and spa staff more experienced.

Plussat: Fantastic location- literally right next to the beach and the picture of the room with sea view is no joke- that is how it actually was. Very clean pleasant hotel for a fantastic price. This would easily be around the 130-170 pound per night mark in the UK.

Plussat: Location was ok, check in was smooth, bed comfortable.

Miinukset: Room was to small, A/C very bad. Be aware that you only receive one room key which is very bad. The mini bad not chilling and very warm room. Swinging pool close at 06. Pm

Plussat: We stayed just for a night! It was very clean and comfortable!! Very kind crew and nice breakfast...

Plussat: Great location, lovely views, chilled out and relaxed atmosphere, friendly staff

Plussat: The location was great, right in front or the sea. The staff were very friendly, especially Ali, The beach master, and Rabia, always a smile on her face and a wink in her eye. always helpful

Miinukset: we thought that if you named the choices of food, at meal times it would be helpful.

Miinukset: Laundry service is really overpriced

Plussat: The room was tiny but spotless. The maids did a brilliant job. The sea view was great. Location was spot on - not too close to the hustle and bustle but close enough to walk. Lunch was lovely.

Miinukset: Didn't realise there was no pool.... breakfast was sooo bad! No sliced bread to make toast only sliced baguett. Dinner was same every night. Drinks were warm had to beg for more ice.... No service on the beach and all but one of the waiters were miserable and scoweled the whole time - Rabina was lovely.

Miinukset: Beautiful hotel stay in spotless clean breakfast very good will definitely stay hear again views stunning xx

Plussat: Small room but good enough for a night before boarding the early morning ferry to Rhodes. Excellent location, right on the beach and the staff are nice. We were upgraded to a room with a better view as it was not a busy time. Good value for money all in all. Thumbs up

Plussat: Uusi, siisti hotelli.

Miinukset: Ruoka kovin yksipuolista.

Plussat: Great location, great view. Clean room. Helpful staff

Miinukset: Not enough variety for breakfast no vegan options available.

Plussat: Bed was OK slept OK but lots of noise at night on beach front

Miinukset: The staff tgerrxar

Miinukset: Food wasn't good at all , they cook whatever is leftover from previous day. Wasn't fresh at all

Plussat: Everything was perfect, thank You for the beautiful holiday!

Miinukset: -

Plussat: The staff were very nice and would go out of their way to help. I would like to thank them all, and just to say sorry that I didn't get to say goodbye to a few that were special to me. Reception the girl and manager also the girl who worked at breakfast the bar, really she done everything always had a smile. Thank-you

Miinukset: The food we didn't enjoy it, it's repetitive and if you like chicken cooked different ways it would suit others. Breakfast was Turkish and you expect that and we did enjoy it. The staff

Plussat: Good location

Miinukset: The service was very bad. The food was average.

Plussat: Most things

Miinukset: Nothing

Plussat: Nice and quiet place;friendly and helpful staff.

Miinukset: The bathroom should be ventilated

Plussat: Pool activities. Halil and Isra and many employees hasan younis. I cant remember all. But overall staff were great. Great location.

Miinukset: Charging money for wifi in the room. The food in many dishes very salty. The pool towells should not be limited till 12 noon. Some people wake up late and couldnt get towells after 12 noon. Thats not fair.

Plussat: Everything was great

Miinukset: The only thing that bother me a little bit is that they give us one magnetic card for the room access and we were 2 prs

Plussat: The food was very delicious Location is perfect Beach and piscin is very nice

Miinukset: Staff at the reception is very nervous especially afternoon team

Plussat: Almost 99% were absolutely excellent. Would return next year again. The staff were happy and helpful Highly recommend for family vacation or group travel

Miinukset: there is better and better but this was not bad for a four star hotel

Plussat: In fairness the staff were friendly and helpful but otherwise it’s just an average charter hotel with average quality buffet food and not so ‘all inclusive’! If you want wifi in your room you need to pay per person per day! And the free wifi in the lobby...good luck with that! The hotel doesn’t take any responsibilities on your valuables in the room and encourages the guests to use the safe in the room for which... you guessed it right you have to pay! Our fridge was broken and it took ages for the AC to cool the room...All in all we didn’t enjoy our stay even if it was only for a short period...

Plussat: Choice of food excellent . ‘Library’ available ( people leaving books after holiday.) Two outdoor pools Pool towels available, don’t cover whole sunbed, so having your own will help. Pads on sun beds comfortable

Miinukset: Had to pay extra for WiFi in room . Also have to pay for use of safe in the room. Sun beds very busy, in June, imagine July/August worse Hair dryers in room not great, bring ur own

Plussat: Facilities and food

Miinukset: No iron provider or the iron board no free WiFi

Plussat: Bed was comfortable.

Miinukset: In need of renovation. Facilities are intact and well kept but outdated.

Miinukset: The sweets at the buffet

Plussat: To tell you the truth this hotel is quite far from my expectation, I suppose I booked a room in 5 star hotel but the quality and the dimension is like 3 star hotel staffs need to have training course to find out how to behave with customers I've been there for 8 days and I asked them to make an oppointment to make my complain but they always denied me location of the hotel is good and the breakfast is good as well all in all, I highly recommend everyone to check the Green Nature Hotel wich is next tho the Elegance hotel is a really good Hotel

Miinukset: Marmaris is a really good city to visit

Plussat: First of All cleaning of the Room so poor , no ironing table , no heater for making tea or coffe .

Miinukset: See above

Plussat: Location location location right on the beach. With a selection of bars and restaurants close by.

Miinukset: Location and lack of toilets. Also train your bar staff. Two or three bar tenders talking to each other while there are several people waiting to be served. Also one member of bar staff seen leaving toilets without washing their hands. Barman in piano bar is very good.

Plussat: Good location

Miinukset: Very load music and noise Would appreciate different kind of music which is relaxing This load music was from morning till night

Plussat: Great pier with longer sun hours and lots of facilities Lucky with room in front block , great sea views

Miinukset: Tired hotel could do with update. Food hasn’t changed for years although better than some Restaurant needs some control of tables and sitting arrangement....chaos Could be so much better. Need more staff. Although the ones there worked hard.

Plussat: Location is good. 2 swimming pools. 1 of them is quiet and with a snack bar (Not suitable for vegetarians).

Miinukset: Food was almost same every day and desserts not for everyones taste. We all like different things, but none of my family eat them. Thats a biggest disappointment for 5 star hotel. Not suitable for vegetarians. Vegans would starve :)

Plussat: Aamiainen

Miinukset: Hinta nousi 315€ aina 356 €. Hotellissa asuvat ottivat valtavan määrän mukaan ruokaa aamiaiselta, joten sitä ei riittänyt kaikille.

Plussat: Very helpful staff. And location to Marmaris excellent

Miinukset: Needs more vegetarian options

Plussat: Its quite and the staff are great

Miinukset: The hotel is a bit far from the center and it's old and outdated no parking I parked on the street the breakfast is ok but the breakfast room is noisy

Plussat: everything was nice

Miinukset: nothing

Plussat: The free beach shuttle service came in handy

Miinukset: The food & drinks were extremely poor. The rooms are not very clean. Too far to walk to the beach or shops. No airport shuttle service.

Plussat: This hotel is amazing with the best Staff I have ever experience. So friendly and helpful. An excellent family hotel.

Miinukset: Everything was excellent

Plussat: The standard of the hotel, rooms, lobby, toilets, poolside. The staff were very friendly and helpful. Definitely aimed at families with younger children

Miinukset: Would like the all inclusive option to have ice cream available everyday. not just twice a week for one hour.

Plussat: Very good location, friendly staff, nice pool. When we arrived, we were asked what floor we'd like to stay on. He recommended the top floor because there's two balconies on these apartments. We thought this was very nice of them. Plenty of space in the apartment too.

Miinukset: We really enjoyed our stay at The Ozturk. However, there was a few thing's that would of made it better. The apartment floor was a bit dirty, it needed to be washed. The table cloth in the apartment had a lot of cigarette burns in it. The table looked much better without it. The blanket on the bed wasn't very comfortable, as it was very rough and scratchy. Also, the bar was a bit expensive.

Plussat: Friendly and helpful

Miinukset: The property is not as close to the beach as described. Baby pool is really dirty and needs a good clean. Don’t count on geting a baby cot if booking for a baby as we had to push for one after the first night having a 1 year old sleep with us in a high bed over a tiled floor. The cots are dated and not safe. Came home from a family night out with our baby to see prostitutes checking into the hotel. Checked Out 1 day early as the room was not as comfortable and spacious as the pictures show.

Plussat: Just Pool was good.Also the room terrace was good.

Miinukset: It’s far from sea.it hasn’t breakfast.

Plussat: Big clean room, excellent location, pool is okay, room was equipped with all kitchen appliances and stuff

Miinukset: The sofa bed had a prominent metal hook bellow the pillow which you might accidentally hit when your lying down Pool is somewhat small and max.depth only 175cm

Plussat: Hotel in the center, clean, with a nice swimming pool and with very kind personnel who helped us a lot.

Plussat: Staff friendly and helpful, 10 min walk to marina. Supermarket 5 mins away. Rooms comfortable and cleaned regular. Pool area nice , plenty sunbeds. Meals and drinks pretty cheap.

Miinukset: Beds could do with changed more regular.

Plussat: Amazing location. Amazing apartment. Amazing hosts. Very calm and clean. I would highly recommend it. Keep up the good work

Plussat: The hotel is very clean very nice, rooms specious, housekeeping very clean, affordable prices, their pool is nice as well very recommended

Miinukset: Internet is a bit slow

Plussat: Staff. Location. Accomodation. Great value

Miinukset: Nothing

Plussat: Staff were so friendly and helpful. Especially Ibrahim and the owner Sedatin is such a lovely guy who allowed us to stay in our rooms until 10pm as we had a night flight. Will definitely go back

Miinukset: Maid kept coming into the room even though I had the do not disturb sign on. One day she came all the way in even though I was sleeping and continued to go and look if I had left a tip. This obviously startled me and she was just hovering until I asked her to physically leave

Plussat: Location , staff first class ,kept so clean

Plussat: Staff and food they were excellent

Miinukset: Nothing

Plussat: I like the view on the pool, the people living in the hotel and how clean the place is !!

Miinukset: I didn’t like that I have to pay additional charges for the air conditioner and the safe box !!!

Plussat: Clean apartment with friendly staff

Miinukset: Limited facilities - mini stove top only option

Plussat: Great value for money in my case. Convenient location. Lively bar with staff that makes sure that everybody feels welcome. Would be happy to return.

Plussat: Clean, comfortable, friendly staff. I particularly enjoyed my view from my top floor apartment, and privacy on the balcony! I felt safe there.

Miinukset: There wasn’t much entertainment on at night but I understand it was the end of season.

Plussat: Pools were good

Miinukset: Rooms were dirty, shower no hot water, toilet seat broken, no toilet roll holder. Shower cubicle had no proper screen so flooded the bathroom. Bed linen old and stained. People in our party could not get access to their room until 4 ours after check in time as they let the previous people stay in the room. Manager said there was nothing he could do and to tell our tour operator ... Air con is charged extra but if you don’t take it the noise from the pool/ bar area at night is so loud until 5-6am so you cannot open your windows. This is not a family friendly resort.