Maspalomas hotellia

Plussat: Excellent hotel. Nothing to fault at all. Breakfast was excellent.

Miinukset: Some music around the pool would be most welcome. Also, there is only 1 (fancy) restaurant with dress code. As we didn't want fancy food, the only alternative was room service, which we took. The room service food was good so it was not a problem.

Plussat: Food was amazing. Staff very helpful and friendly. Nothing was a problem.

Plussat: This is a great hotel. We have stayed there five times before and going to it is our main reason for taking vacations in Maspalomas. As many other reviews will testify the staff, all of them almost without exception, are excellent not only in doing their jobs but welcoming all guests with a smile and assistance when required. The food is also of exceptional quality. We do not routinely book hotels on a half-board basis but would not consider going to the Residencia without doing so as the food is excellent and varied. The Grand Residencia, despite the name, is in reality a 90 bedroom boutique hotel. It is not cheap, but good things rarely are. We are already looking forward to returning.

Miinukset: Nothing

Plussat: 1st class hotel with excellent rooms and facilities and excellent food and service by all staff

Plussat: Peace. Gym. Excellent managers. Attention to detail.

Miinukset: Continuous flushing loo keeping us awake. No action in spite of report. Some of the waiting staff were very rushed and it would be better if there were timings as everyone seemed to arrive at once. The half board dinners were varied and beautifully presented - but many dished lacked taste either by seasoning or herbs. Thought it was me until the paella on the bbq which was fantastic. Smoking should be banned .

Plussat: Small, cosy and exclusiv!

Miinukset: The rooms could have more lights! They are a little bit dark!

Plussat: Extremely well run hotel

Miinukset: nothing. Just expensive

Plussat: Staff are extremely friendly. Bar, lounge, pool and veranda areas are superb. Facilities are excellent.

Miinukset: Lack of view from our particular room. Bathroom would benefit from updating.

Plussat: The staff were brilliant and courteous. The food was excellent especially the Sunday evening BBQ. We had never been to the Canary Islands before but This experience and the hotel exceeded our expectations. Thank you, Bill Rankin

Miinukset: The room view could have been better as it was rather dark inside.

Plussat: Every single thing about this hotel is superb. I could not fault anything. Only wish we could stay longer. Staff in particular.

Miinukset: Nothing

Plussat: Location and the view

Plussat: Amazing View

Miinukset: During breakfast so e Times WE wait because there was table free

Plussat: This is a great hotel with one of the best locations in Playa del Ingles. The views over the Dunes are amazing. The rooms are spacious, clean, staff accommodating and very friendly. The breakfast is one of the better ones and the pool area is just perfect. Highly recommend it.

Miinukset: Changing of the sheets could be done more frequently. Otherwise, really no complaints.

Miinukset: Begging man outside on path every evening 5pm - late

Plussat: Great location near restaurants. The sight of the dunes was amazing but took lots of effort to get to the beach. Beach is many miles long that allowed for long walks. Staff was very helpful and efficient. Wonderful buffet breakfast.

Miinukset: Wifi was weak especially in the room and twice the password had to be reset because of issues they had.

Plussat: Excellent breakfast

Miinukset: Didn't like having to pay to hire a kettle for the room

Plussat: It was beautiful views, and it was not noise coming from others room The mattress is very confortable

Miinukset: noises coming from the corridors, ppl talking, it woke me up many times Not enough pillows on the bed.

Plussat: The staff were very helpful and friendly.They even organised a picture lunch box for my early departure

Plussat: Staff were wonderful, friendly and helpful. Nice breakfast, good little gym/fitness room. Pool is easy temp to swim in, lots of loungers and umbrellas. Easy access up the stairs to the dunes. Really nice live music at the Chill out lounge. Rooms big and comfortable, good size deck. A nice surprise - we were upgraded from garden view to ocean view room on arrival. Rented car right at front desk too. Perfect place to relax and explore island from, you should check in!

Miinukset: Sometimes the Wi-Fi was strong, other times of day couldn't connect.

Plussat: Fantastic place Great location Wonderful views Super comfy room Amazing food Super friendly staff (special kudos to bartender Roman& his amazing drinks)

Miinukset: Very poor and unreliable Wifi in our room (532) Plastic straws and plastic bottles in our fridge (despite glass water bottles being used in the restaurant).

Plussat: Allasalue hybä

Miinukset: WLANin kattavuus

Plussat: iso huone, hyvå sijainti, hyvä näköala

Miinukset: aamiainen hyvä, mutta aina sama. myöskin illaliseen olisin kaipanut ennemän vaihtelu.

Plussat: Amazing staff, nice location and great facilities

Plussat: The gardens were stunning. A little oasis. The staff were friendly.

Miinukset: Nothing.

Plussat: The cleanliness, service, location and facilities were really great.

Miinukset: There wasn't much to dislike. We enjoyed our stay a lot.

Plussat: the garden, the politeness of stuff, the room, the food

Plussat: Beautiful gardens, rooms and staff x

Miinukset: Entertainment dated

Plussat: Great atmosphere, views, and facilities. Very comfortable and large room

Miinukset: There were quite a few sugar ants in my apartment that took over my bathroom, but didn't cause to much of an issue.

Plussat: Best staff ever making you feel at home immediately. They check and make sure everything is fine and that you're having an excellent time. The well maintained botanical garden inside the hotel sorrounding the pool is very nice and gives a beautiful and tranquil view from the balconies. We also liked the style of architecture and good food and varied choice at both buffet breakfast and dinner. Also, having the beach within a short walking distance is a definite plus.

Miinukset: Nothing.

Plussat: A place where you are actually spoiled by the personnel. Nice tropical garden, large room, with ocean view, very-very pleasant interior design, diverse breakfast, night entertainment, resonable price for drinks and evening meals. Walking distance to Playa del Ingles and Maspopalomas dunes.

Miinukset: Everthing is just perfect!

Plussat: Great food for a buffet, good variety and 2 stations with freshly cooked options. Staff really friendly and helpful

Plussat: The animation team was excellent particularly the blonde girl (forgot her name) who was extremely good at engaging an audience, was always very nice and friendly to my 81 year old mother, myself and people of all ages. She also played very good table tennis :) Otherwise the meals were very nice and the staff generally very friendly, welcoming and pleasant. My mother loved the garden.

Miinukset: I can't fault the hotel. The only problem was the attitude of some of the elderly German travellers about their sunbeds. One even got angry just because someone wanted to lie on the free sunbed next to her. It must be difficult for the hotel to deal with such awkward guests.

Plussat: Nice garden, good food and spacious rooms.

Miinukset: Restaurant is a bit small and tables are too close to each other.

Plussat: The facilities were quite good. We went with the All Inclusive deal and we loved it, and staff was amazing. We wanted to thank dearly to Nereida in the club bar, Fatima in the dinner and Zeben in the breakfast. They were quite attentive and welcoming.

Plussat: Absolutely lovely hotel, staff very friendly and helpful... nice and clean, great location

Miinukset: Nothing!!

Plussat: Hyvä ja toimiva aamiaisravintola

Miinukset: Karu poolin alue

Plussat: Sain toisen huoneen, late out cheking ajaksi ! Ei niin hyvällä näköalalla kuin aikaisempi, mutta hienosti järjestetty

Plussat: Early check in was a bonus, all staff super friendly

Miinukset: n/a

Plussat: I love the friendly staff, there's always a nice warm welcome to the hotel

Miinukset: There is nothing that i don't like about hotel sandy beach

Plussat: The hotel is nice and the staff are super friendly. They provide whatever you need with a small bottle of wine as a welcoming gift. The beds are very comfy. The breakfast good enough.

Miinukset: The location of the hotel is not nice. although it is very close to the beach, it is on the side of island that is very windy and cloudy. You can not use whenever you want because it can get really cold.

Plussat: Excellent attentive service at the restaurant. Great food options at the buffer Complimentary wine on first and last day

Plussat: amazing food! Fresh salad, beautiful carvery meat. Very clean, well kept. Great location, close to beach and shops. Lovely pool!

Miinukset: Pool bar doesn’t serve until 11:00, small bar. Always had to wait for a drink. But staff were friendly.

Plussat: Vastaanotto ja uloskirjautuminen sujuivat erittäin hyvin. Virkailijat olivat erittäin ystävällisiä ja huomiovat hienosti erityistoiveemme.

Plussat: Breakfast was perfect. Bacon was literally the best thing ever better than I could cook it. Room was really nice and view was excellent. Staff were super nice and friendly and the maid cleaned the room everyday. I Stayed with my girlfriend and she also had a very good time and my friend ended staying because he liked it when he visited us

Miinukset: Ate at the restraunt 3 nights out of 7 - Swiss night, chinese night, italian night and the sand ore English styled dishes could of been included in then dinner but lots of choice still. Very European styled catering. Would of preffered more chicken breast dishes, and English sausages at breakfast but overall was pleased with the food. The night receptionist: Asked to cancel my room key as I felt it had been stolen after talking to another guest who was drunk and felt his hand touch my pocket. I was worried about my safety and my girlfriend. I was told it was fine as the night staff knew the guest and wouldn't let anyone into the hotel he didn't know but told me he could not cancel all my cards and issue me new ones even after I offered to pay. After not much sleep and lots of worry I managed to go down to reception in the morning and have all the cards cancelled and new ones given to me by a lovely memeber of staff. But because of mental health and ptsd for previous experiences I could not sleep all night worried someone would have access to my room.

Plussat: Everything at this hotel is top quality. Great location, excellent facilities, yummy and diverse food, interesting entertainment, and most importantly, the staff. I had an incredible time at this hotel and can't wait to return. Aquagym was particularly good as I suffer from back problems. Fatima is a lovely waiter, Romano is a showman at the restaurant, Luis is relentless in delivering quality. At reception Paco takes centre stage, a man who will not rest until the guest is happy. Santiago, Horacio and Aruma are amazing too. I could go on and on about this place. You will have to race against the Germans to get a sun lounger by the pool but I managed to beat them at their own little game! Haha. I had a fabulous time indeed.

Miinukset: Nothing major really but a daily complimentary bottle of water would be welcome. The supermarket right in front of the building offer a 2l for €1 so that wasn't a big issue for me.

Plussat: Perfect holiday at Silvi Villas. Everything was spot on, we can’t wait to return. The accommodation and staff were 5*.

Plussat: Very beautiful and clean and private and heated pool

Miinukset: The manager bombarded us with rules and regulations , we can’t use the pool after 7pm we can’t bring guest etc

Plussat: Great location near to nightlife, cafe, bars, supermarket etc. Clean rooms and comfortable stay with all extras needed. Noelia from resort is very helpful and kind. Excellent place, highly recommended and surely a returning visitor!

Plussat: Everything... Probably one of the best places I have stayed at. Its the wow factor when you arrive and it stays like that. It really is that nice.

Miinukset: Nothing

Plussat: Everything else was good, location, cleaning, facilities. Near to beach, shopping, busses, restaurants and nightlife.

Miinukset: We had to pay for extra shampoos. Towels didnt get changed everyday, but they changed it after we asked them.

Plussat: Everything else was great

Miinukset: Airconditioning was too loud too sleep, so I had to turn it off and open a window. Bit hot..

Plussat: Siisteys huipputasoa, todella viihtyisä muutaman asunnon käytössä oleva allas. Omalla patiolla hyvät aurinkotuolit ja kätevä markiisi kauko-ohjaimella. Kaikki oli tip top ja laitteet yms. uudenveroisia. Ilmastointi toimi loistavasti. Henkilökunta oli myös erittäin ystävällistä. Varmasti täyttää vaativammankin odotukset.

Plussat: Great welcome, nothing too much trouble for the host. Great facilities. Clean and well equipped room. Quiet.

Miinukset: Room 1 seems to have an issue with the drains, and an overwhelming smell of sewerage when using the shower.

Plussat: Lovely quiet apartments in very convenient location. Well designed complex, clean, comfortable. Great having private garden.

Miinukset: nothing

Plussat: Tyylikäs ja rauhallinen resort vain 6:lla huoneistolla. Iso tyylikäs huoneisto kivalla uima-altaalla! Hyvin varustettu keitttiö ja tyylikäs kylpyhuone marmorilaatalla.

Miinukset: Siivous ei toiminut kovinkaan hyvin. Siivous luvattiin jokaisena päivänä, mutta siivoojaa ei näkynyt muutamana päivä eikä lattioita pesty.

Miinukset: Sekä aamiaisella että illallisella syntyi vaikutelma kiireisyydestä. Tarjoilijat tekivät kyllä paljon työtä, mutta ilmeisesti heitä ei ollut riittävästi mikä aiheutti kiireisen tunnelman.

Miinukset: Personally I’d say a budget hotel, nothing exciting but clean. Average breakfast, loud entertainment at night which is a bit too cheesy for me but good for families. Pleasant staff

Plussat: Loved the manager at breakfast, very dedicated, very customer attentive and friendly!

Plussat: Fantastic breakfast, pool, service.

Miinukset: There should be a kettle with tea and coffee in the room.

Plussat: Excellent location

Miinukset: Old property , need renovation

Plussat: great location, very friendly staff, good food, nice live music

Miinukset: very limited parking places - no guarantee to find a place to park, we had to park on paid parking for 3 days ca 10 min walking distance

Plussat: The spa pool was amazing. The breakfast was excellent.

Miinukset: The prices for drinks were off the scale.

Plussat: Excellent service. Birthday cake and a bottle of champagne was a very nice surprise

Miinukset: Scarce parking space and no solution offered

Plussat: The staff were so helpful & attentive. The food variety & selection was fantastic. The interior design was beautiful. It was a very relaxing & restful hotel, which was just what I wanted. It was a good size, whereas all of the neighbouring hotels were supermassive.

Miinukset: Nothing. Loved it all.

Plussat: Fabulous food served consistently, beautiful location and surroundings. Great staff.

Miinukset: Nithing

Plussat: Excellent location next to a fantastic beach. We loved the hotel facilities: the pools were marvellous, excellent breakfast as well as dinner.

Miinukset: The staff was generally nice and always very helpful to fulfil any requests (for example when we asked for a meal which was not on the evening menu for our children). What we missed a bit was the Spanish warmth that we enjoyed in another hotel we stayed the year before at Gran Canaria.

Plussat: Good service

Miinukset: No cash at bars and no pool service by the pool.Always had to queue at the pool bar. Also would have enjoyed longer entertainment at night time.

Plussat: Relaxed atmosphere, buffet food choice, pools and gardens are beautifully maintained. Rooms are spotless and beds are comfortable. All the staff are very friendly and helpful. This was my 3rd visit to this hotel in the past 9 months

Miinukset: Nothing.

Plussat: Staff, pools, bars, location

Miinukset: Food. All inclusive evening meal lacked variety. Pool bar good but menu limited.

Plussat: The hotel is so so SO beautiful. Inspired by Gaudí, the design is amazing. The resort is perfectly clean and all the facilities are there. The Spa is not for Free (15€ per person per day) But there are enough pools outside. The breakfast and Dinner were both buffet Which I normally don’t love, But the food was delicious and variated. The rooms are spacious and the bed is big and very comfortable. I agree that the designs are somewhat outdated But still Beautiful. I highly recommend you to go.

Plussat: The staff are out of this world

Miinukset: The poolside loungers are needing replaced, most are in poor condition

Plussat: Omaleimainen 5-tähden hotelli

Miinukset: Buffet illallinen vähän yli keskitason

Plussat: Friendly staff very clean hotel well maintained and managed

Miinukset: Nothing I didn’t like

Plussat: hieno aamiainen ja illallinen

Plussat: Perfect for 24hour getaway we live on the island and booked to see Totem so decided to stopover and enjoy the facilities H10 had to offer

Miinukset: Zero

Plussat: Location. Everything really

Miinukset: Entertainment / shows finished too early if you dined later in the evening

Plussat: Amazing experience. Wonderful place to stay. The rooms are spotlessly clean, The service is proffesional and the people helpful. All in all it was great value for money. We loved it and enjoyed every bit of it.

Plussat: Staff are really friendly. Food was excellent

Plussat: Relax, best hotel of the island

Miinukset: Everything good

Plussat: Aamiainen oli mahtava.

Plussat: Huone oli raikas ja sänky sopiva. Parveke palmun katveessa oli viihtyisä. Uima-allasalueet olivat mukavan pieniä mutta silti rittävän isoja. Hotellin cocktail-baari 8. kerroksessa meri- ja dyyninäkymineen oli upea. Aamiainen oli laadukas ja kahvi hyvää. Cavakin oli kunnollista.

Miinukset: Spa-hotellin hamman tuntui turhalta tilan viejältä, sen sijaan olisin kaivannut kunnos suomalaista saunaa - ja suoraa yhteyttä altaisiin. Turkkilainen steam room oli pieni (vain kahdelle) ja pimeä kolo. Spa-osasto oli siis pettymys 5 tähden kriteerein arvioituna. Huoneeseen kaipasmme käsisuihkua tai bideetä; kuuluisi ilman muuta tämän tason hotelliin.

Plussat: Excellent rooms and super staff

Miinukset: Nothing

Plussat: Peace and restfulness by the pools

Miinukset: Noise from other rooms late at night. Inability to eat by the pool after 6.30pm

Miinukset: This isn’t a 5 start hotel in any way . The installations aren’t good for a 5 start hotel . Flooring at comunal areas appeared as it was no cleaned properly (probably the material made it dirty looking ) , no one to help you with luggage , got to park the car at a very small parking to then step up some exterior stairs to be able to get to the recepción /lobby . Doesn’t even feel right , having to lift that heavy luggage up those stairs and especially when I was wearing heals . The hotel is extremely small , the pool areas are also small and at times no place where to place a towel to enjoy the sun . There is no Hairdreser which I found it bizarre mainly because I never booked a hotel before with a spa but no hairdresser . Room services is limited and poor , no many choices , we asked for an ice cream and the order was rejected as only the food at the menu was available (4 different dishes in total ) . Skirting board were not painted property giving an odd appearance, an appearance as if the hotel was no well looked after . Humidity can be seen at some walls , especially corridors . The staff try their best to be polite and helpful but you can tell are people who hasn’t been trained to deal with a 5 start service . The breakfast is ok but nothing especial . The area where the hotel is at isn’t a great place, full of old and dirty buildings around , area look deprived , old and dirty . I was hobbestky amazed to see some good reviews posted for this hotel , it could do a good 4 starts hotel but definitely doesn’t provide services good enough for a 5 start one .

Plussat: Very little

Miinukset: 4th stay, treated totally different and had to move rooms several times due to unclean or right next to building works

Plussat: Beds very comfortable, facilities fantastic as was the staff and the breakfast. First class hotel in all respects.

Plussat: The pools and spa were so nice that they clearly competed with the beach of maspalomas. Moreover, the beds and linen were amazing, making you sleep like a baby. Breakfast at the 360 is spectacular: eating while feeling the ocean breeze and seing the amazing dunes and ocean!!

Miinukset: The 360 restaurant. We had a reservation which they did not seem to respect at all: we waited for half an hour and ended up leaving. They should treat guests with prefered care over outsiders who go there just to eat.

Plussat: The staff were always happy and greeted you. Perfect customer service

Miinukset: 2 small bottles of water delivered once a day at 6pm. Expensive blue glass bottles not very environmentally friendly and every day ran out of water before more came. Surely it would save a lot of money and labour just to leave 12 plastic bottles in the room or have the maid replace as required. Also mini bar shouldn’t be locked it should be fully stocked and open with 5 stars

Plussat: Everything! They doing all the things so fast. Always fresh water, making up room twice a day. Always free table at the roof restaurant 360°. Food is excellent. We were provided with a Samsung tablet with a free Hotspot all over the Canary Island.

Miinukset: Fridge was locked - you had to choose some drinks and snacks prepaid to fill fridge in to be opened.

Miinukset: The bathroom wasn’t really private. The door wasn’t ment to be fully closed. In the restaurant in the evening you couldn’t get the tables at the window although multiple people came and go and free tables were available.

Plussat: Lovely place. Beautiful garden and great, warm pools. Spacious and clean appartament with a well equipped kitchen. Very tasty food. Underground parking for 3 EUR per day. Friendly, relaxed atmosfere. Definately worth going there.

Plussat: Laid back, cosy atmosphere

Plussat: The hotel is very good, the staff was very polite, very nice garden and swimming pool. Free transfer to the beach.

Miinukset: The breakfast was monotonous, every day the same. The hotel policy is to give the guests soaps and shampoos only the first day - it doesn't generate a big saving for the hotel but creates inconvenience for the guests.

Plussat: Fantastic pool All areas immaculate at all times Reasonably friendly staff Well air conditioned rooms Spacious balcony

Miinukset: We were served cold hotdogs at the pool bar (we mean just taken from a fridge and put in a bun cold, not heated ones that went cold). Food at the pool bar was generally poor. Hot breakfast was disgusting and extremely poor choice Left us with no toilet roll or hand soap as the maids didn't replace any when cleaning (that cost them their tip) Only one very uncomfortable pillow each in the room. Struggled to get comfy most nights Literally nothing to do within walking distance of the hotel

Plussat: Hotel is very nice, a bit away from the dunes but there was a free shuttle to the beach. The staff was very polite.

Miinukset: Not big choice on the breakfast, soups and shampoos are given only the first day.

Plussat: Huikean hieno ja talvellakin lämmin allasalue palmujen katveessa. Todella siisti ja viihtyisä alue, johon ulkopuolisilla ei liene lainkaan asiaa. Huoneistotkin siivotaan päivittäin.

Miinukset: Isolla porukalla (6 hlö) tarvittava vuodesohvan mukavuus on korkeintaan välttävä. Olemme olleet kohteessa aiemminkin ja nyt toimme oman ilmapatjan ja petasimme lattialle. Toimii!

Plussat: we loved our apartment - it had a quiet location with a fab view across the town. It was spacious and comfortable and being on the ground floor had an additional area of grass to use. The gardens were my favourite aspect - so attractive and well kept. The pools were amazing - it never felt crowed because of the clever layout. Everything was well attended. There were good nearby transport links for taxis and buses and Spar shops only 10 mins away - hotel shop was well stocked too.

Miinukset: we liked everything

Plussat: Grounds are beautiful and staff friendly

Plussat: Nice and helpful staff, rooms clean and cozy. Big swimming pools, lots of plants around. Very nice place for holidays.

Plussat: Huoneistomme päärakennuksen 4. kerroksessa oli loistava, parvekkeelle paistoi aurinko koko päivän ja sinne osui myös tuulenvire mukavasti. Päivittäinen siivous oli miellyttävää luksusta. Olimme varanneet vain majoituksen, joten pääsääntöisesti otimme taksin (~3,5€ per matka) Inglesiin, jossa kävimme syömässä. Ruoka hotellin omassa ravintolassa oli melko vaisua, mutta paikka on kokonaisuudessaan viihtyisä ja rauhallinen.

Miinukset: Suihkulähteet pitivät melko kovaa ”pauhua”, joka pidemmän päälle alkoi ottaa korvaan.

Plussat: Staff very helpful , friendly - Quiet safe location Accommodation excellent Pool lovely , plenty of chairs Good valve for money

Plussat: I liked everything, swimming pools, staff.....

Miinukset: I didn't like the day bed in the room. Was really uncomfortable specially for adults.

Plussat: Very quiet location, attentive staff, very comfortable and some extra entertainment choices. Would highly recommend.

Miinukset: Nothing

Plussat: Spotlessly clean,amazing chemical free pool. Really friendly staff who couldn't do enough for us. Very quiet and peaceful. Lovely villa and surroundings.

Miinukset: Nothing at all it was an amazing place.

Plussat: croisantit olivat hyviä samoin sämpylät. nukuttiin erittäin hyvin. Rauhallinen sijainti

Miinukset: Polkupyörien kunto oli heikohkot. Biljardipöydän palloista puuttui yksi. Pelistä ei tullut mitään.

Plussat: Friendly staff, great facilities lovely and clean,and the BBQ was a great night in.

Miinukset: Nothing it was amazing

Plussat: Hospitality, cleanliness, location, great swimming pool, morning delivery of bread and coissants

Miinukset: Nothing to dislike

Plussat: Modern and clean, well maintained.

Miinukset: Location could ha e been closer to beach etc

Plussat: Quiet place with 4 houses on a dead end street. The villas were roomy and built to high standards.

Miinukset: The kitchenware was very limited and of lowest possible quality. Therer wasn't even a single plain kitchen knife! The coffee makers were old and both had loose handles, making it an adventure to pour coffee.

Plussat: Siisti tilava huoneisto. Maukkaat leivät ja croisantit tuotiin joka aamu oven ulkopuolella olevaan laatikkoon. Siivous erittäin tehokasta joka päivä. Ystävällinen henkilökunta.

Plussat: Very friendly staff,really clean,amazing facilities,will definately return 100%

Miinukset: That we didn't have longer

Plussat: We'll appointed villas, spotlessly clean, amazing facilities. Friendly staff who worked very hard to make our stay comfortable. Would be great for a group family or friends holiday together as very quiet and private but lots, besides the pool, to keep adults and kids occupied

Miinukset: Definitely need a car as a little way from any beach area

Plussat: Pidimme lomapaikassa ihan kaikesta! Siistein asunto ja vieraanvaraisin henkilökunta, joissa olen asunut Espanjassa. Olen käynyt lukuisilla lomilla Kanarialla ja asunutkin maassa viisi vuotta. Voin sanoa, että tämä oli parasta antia lapsiperheelle: tilava asunto, turvallinen alue, hiljainen ja kaunis. Rannalle oli matkaa 3km, joka taittui hitaasti kävellen tai taksilla (3,5€/sivu). Ihanaa oli!

Plussat: Closed, safe area, parking, facilities (minigolf, squash, sauna, private sun terrace, pool, grill with organized cooking service), helpful staff, daily cleaning and bakery service.

Plussat: Staff were super, friendly and helpful. Lovely relaxed atmosphere. Pool was a little cold but really nice and very clean.

Plussat: The pool

Miinukset: The beds

Plussat: Comfort in room, beautiful swimming pool, relaxing atmosphere in whole resort...

Miinukset: Soap and shower gel are enough for max. 3-4 days and when we asked for more (we were 10 days there) our request was rejected. Safe box is not included in our price, so we had to extra pay for it. Deposit should be left for pool towels.

Plussat: Very clean, comfortable and modern, beautiful pool, and very close to the Georgous beaches at Melenoras. Very good mini market on site also and taxi rank just around the corner. Own loungers provided outside ur door.

Miinukset: Not enough toiletries provided. Constantly running out of them.

Plussat: Cozy and quiet room 24h mini supermarket Loved the pool and Bar&restaurant! Staffs are super helpful.

Plussat: Siisti, puhdas, allasalue mukava, oma terassi kalusteineen ihan huippu!

Miinukset: Altaan lämmitin oli kuulemma rikki, ollut jo viikkoja, joten altaan vesi kylmää...

Plussat: Facilities

Miinukset: Very poor breakfast and permanent loud music making impossible rest everywhere.

Plussat: Apartments were very clean and spacious. Very quiet... Like in a coffin.

Miinukset: Absolutely horrible location. Far from the beach. A view from the window reminds of a landscape from the mad max. The first hotel in my memory who started breakfast at 9 a.m. And there is no information about that! I was visiting for a conference and have not been able to have 4 of 5 breakfasts I paid for. And more interesting when I figured it out and asked the manager what can we do with that, he answered that simply nothing. So I am considering it as a robbery of 40 euros. The only breakfast I had was literally a sausage sandwich or something. Quite bad. In a word, I was very upset and really suspicious about the high rating of this hotel.

Plussat: Very modern and clean self contained accommodation. Great shower, loved the two storey layout. Beautiful communal areas. Close to Melenoras beaches and lighthouse area. (Although if u can hire bikes as we did, u are just 4 mins from stunning beaches)

Miinukset: Bed was a little hard

Plussat: We loved the location of our apartment, very close to the pool. The grass, the hammocks with curtains... The pool was very nice as well and the staff was very helpful and attentive. They have this pool bar, and that was great.

Miinukset: We didnt like very much that there were music at the pool almost all the time.

Plussat: Very neat and tidy, chilled and relaxed and close to beach and meloneras promenade with shops and restaurants. Great crew there - all very helpful and friendly. The barman makes a great mojito! Had a fantastic time and definitely recommend

Plussat: Rauhallisuus.

Miinukset: Erittäin kallis kauppa hotellin yhteydessä.

Plussat: We liked here everything : excellent location near the beach, comfortable rooms (suite), good food and friendly, helpful STAFF. All you need for holiday :)

Miinukset: For excellence missing nice garden and more traditional dishes as paelia , prowns with garlic :) We tasted them in town restorante even having booked dinner in the hotel.

Plussat: The size of my room was incredible, a suite with a separate living room, bedroom, large bathroom and 2 balconies. I absolutely loved staying here. Location was perfect too, close to the beach and restaurants of playa del ingles. Was central enough that a taxi anywhere nearby was never more than 3-5 euros. Room was cleaned immaculately every day and breakfast and dinner was nice and met my expectations. I will happily stay here again whenever I come Gran Canaria. Had a lovely visit and felt very comfortable.

Miinukset: Nothing

Plussat: Location Views Réception staff Cleaning staff

Miinukset: Terrible restaurant service, and the bars too. Horrid wine in the all inclusive. Drinks not properly made Tatty pool towels. Walkie talkie radios for staff very loud. Food very German, not Spanish

Plussat: The rooms and bathrooms were lovely.. the roof terrace and pool area were good but it was a quiet time of year.

Miinukset: The entertainment was awful. The food was mainly for the german guests.could of done with more staff in restaurant, as always had to wait for tables to be cleared and set up. The indoor spa was not staffed, so if anyone slipped and fell there was no help

Plussat: Ruoka oli hyvää ja aika monipuolista.Wifi oli hyväja huoneet siistejä.Hyvä paikka auringonottajille, ehkä hieman tuulista kattoterassilla.Supermarket samassa talossa.

Miinukset: Kokki olisi voinut paistaa illallisilla kalat kypsiksi.

Plussat: Excellent hotel! Everything is just perfect, great location, great facilities and great staff cant ask for more !

Miinukset: None A small suggestion, put doormat in the room, since its nearby beach area, sand is easily carried inside room.

Plussat: Lovely room spacious and modern.really comfy bed,excellent bathroom

Miinukset: The waiters on the rooftop bar very slow needed more staff.

Plussat: Aamiainen ja ruoka todella hyvää....hyvä sijainti ja uudet remontoidut tilat...

Plussat: The cleaning staff were too loud in the morning and did not consider guests still sleeping. They would start shouting at each other down the corridors at about 8:45

Miinukset: As above re: the cleaning staff Some of the food was repetitive

Plussat: The hotel is amazing and the facilities are fantastic

Miinukset: My husband and I were sitting down having lunch . I had a bottle of water which I bought outside . I put the bottle of water on the table by mistake . One of the managers came over to our table and gave out to me for having the water . He was very rude

Plussat: Rooftop area is amazing

Miinukset: One bar server at night on the rooftop bar. Left waiting minimum 20minutes for a drink. Food quite bland at times for lunch and dinner

Plussat: Very pleased with everything

Miinukset: Nothing

Plussat: Friendly staff, good quality room and the hotel was always kept clean.

Miinukset: The food at breakfast was good quality but could have been hotter.

Plussat: Very clean, modern hotel. Very good location, not far from beach and Maspalomas, a lot of shops and restaurants nearby. Meal very good, good choice for everyone's taste.

Miinukset: The staff could be a bit more friendly.

Plussat: The rooftop pool has one of the best views in the area with an unblocked view of the ocean. The breakfast was really good and had plenty of selection. The hotel was generally clean with a modern touch. There were plenty of sun beds and loungers and I really appreciated the movable "roof" on the sunbeds so you could open and close at as you pleased.

Miinukset: Although there was a large variety at dinner, I would describe the food as average and sometimes the meat/fish were a bit dry and not very hot. There was entertainment every evening, although some of the entertainment options were hit or miss. The cleanliness of the room was generally ok, but there was a bit lacking in the details, like rust spots or water stains in some areas of the wall and fixtures.

Plussat: The breakfast options were extensive and delicious. And the setting was very good with a lot of light and even outside tables. The breakfast room was impeccably clean and the staff was attentive in cleaning off the table and making sure the food and beverage options did not run out. The pool area was well designed and the bar made excellent "virgin" drinks. One thing I missed out on was the roof top bar. It was open from 11 am to 5 pm, but I didn't check it out until the end of my last day. In addition to loungers for sunning, the roof top had an elegant bar with a great bar tender, a hot tub and amazing views of the area. There was even an area for nude sun bathing.

Miinukset: Wish I had discovered the roof top bar sooner.

Plussat: Cleanliness and location

Miinukset: Hot food was sometimes cold at night. Good choices though.

Plussat: Friendly service, clean, nice pool sometimes with a man playing in saxophone

Plussat: The smoothies at breakfast

Miinukset: Most of the staff at breakfast were very abrupt, all except one

Plussat: It was a really nice surprise when we arrived to hotel after 02:00 at night and got served dinner we mis-sed. All people in hotel are very friendly and welcoming. All service at the highest standards Big thank you to animators Monika & Mauro for preparing great entertaining every evening. Whole facility well designed great roof top with jacuzzi and gym - best of any hotels we have ever been to. Very nice swimming pool area. Private and secured parking. Whole hotel well maintained and clean

Miinukset: As most of hotels smoking area isn't separated from rest of restaurant area. As a non-smokers we found very disturbing cigarette smoke when we eat.

Plussat: The rooftop terras

Miinukset: To much noise the hole day and the cleaning lady just walk in your room.

Plussat: Delicious food in the restaurant. Pleasant staff. Comfortable bed. Room cleaning. Rooftop jacuzzi and amazing views. Yumbo 15 minutes walk. To the sea 2 minutes. Shops opposite.

Miinukset: The swimming pool is shallow and unheated, so the water in January was very refreshing. But the territory around the pool is very picturesque.

Plussat: It exceeded our expectations. They invited us to dinner on the 25th december. Also, the parking was included in the price (we did not know) and the breakfast was very good. The staff was very friendly. They printed our boarding pass. The jacuzzi on the top terrace, open air, with a view to the beach is great!

Miinukset: Breakfast finishes at 10, a bit too early for holidays. One day (out of six) the wifi was slow.

Plussat: Puolihoito oli mahtava.

Miinukset: Wc-paperia vähänlaisesti.

Plussat: Renovated hotel. Good location. Good food.

Miinukset: Paid wi-fi in the room.

Plussat: The breakfast was very good, the location is also very good

Miinukset: We could not regulate the air-condition

Plussat: Very friendly staff, excellent location in nice part of town near beach.

Miinukset: Very expensive for what it is.

Plussat: choices of food excellent

Miinukset: a couple of the bar staff were insensitive

Plussat: The hotel is in a great place nice and quite and close to the bus station where you can get a bus to any part of the Island. And yet close to the irish centre and other place of entertainment.and shopping centres

Miinukset: The bathroom Mirror was tilted downward for the comfort of a wheelchair user and we asked if they could place in an upright position and they refused to do so just said it was normal to have it this way . I had to place my can of shaving cream behind it to keep it upright and all it would have required was to thighten a screw on either side and undo them when we were booked out. And the dinning room staff could learn to smile a little they loiked like they hated the job they were doing.

Plussat: The hotel was very clean and beach was close. Food was correct.

Miinukset: It is too expensive for nothing. There is no amenities in the room. No hair dryer, tissues, etc. From the staff few people was very kind but the others are rude. They are simply unprofessional. They forgot to inform us that we shouldn't drink from tap. After I complained answer was "why we didn't ask". On other day we were interested about the opening time of the sauna and instead he answer for the question he just told there is a book and we can read it. We will not go back.

Plussat: All inclusive was a great package and the holiday reps were amazing.

Plussat: Staff were amazing - super friendly, all inclusive was fabulous.. rooms were lovely. 10/10. Drink, food, bathrooms and entertainment were brilliant!

Miinukset: Location- nothing you coulf change though..little pubs/resturants close by. But only 10 min walk away.

Plussat: Siisteys erinomainen. Ruoka erinomaista. Sopiva sijainti.

Miinukset: Ilmastointi puuttu. Wi-fi maksullinen huoneissa. Huoneet kaipaisi uutta ilmettä.

Plussat: Everything. Refurbished to a very high standard. All inclusive service excellent.

Miinukset: Nothing. No comment needed.

Plussat: Superb food at breakfast, lunch and dinner with great choices.Excellent room on top floor with fantastic views of Atlantic Ocean

Miinukset: Nothing to dislike

Plussat: Everything

Miinukset: Nothing

Plussat: As always everything was perfect - thank you

Plussat: Good location, clean, nice live music at nights, friendly stuff, right next to Yumbo

Miinukset: Maybe skip the karaoke night

Plussat: Location was fantastic

Miinukset: Food was very average

Plussat: Location,staff and food was amazing.

Miinukset: Gym was poor.

Plussat: The facilities are excellent (pool, pool bar, slide). The location is so good (10 minutes walk to the beach) and everyone is so so nice. We were treated so well. It’s great value for money. We had an all inclusive stayed and we enjoyed it greatly. Will definitely come back.

Plussat: The pool was amazing and got good sun all day round. All the staff were friendly.

Miinukset: The meals were good however, there was a lot of emphasis on being half board which was quite negative.

Plussat: The staff went above and beyond to ensure we had the best experience possible. Everything was luxurious even down to the free 12pm sangria by the pool! Already looking to book here again.

Miinukset: The food options were very poor for vegetarian and vegans. Even after asking staff for alternatives - the only option was bread and chips.

Plussat: The location was great with a specific entrance to Yumbo. The beds were very comfortable and the balcony was nicely equipped. Breakfast at the pool was great, this got however changed to the dinnerhall due to circumstances beyond control, which was unfortunate

Miinukset: Staff was not rude, but not inviting either. I hated that you were given a place in the restaurant for your whole stay and they clearly differentiate between people that are alone and couples. The better places are for couples even the tables are exactly as big. I almost had to start an argument since I didn't want to sit between all those couples but rather a bit more private and they made such a fuss out of it even though there were atleast over 25 free tables during the whole evening. Dinner was not one of my favourite things anyway. The dinnerhall had a bit of a weird atmosphere, not really cosy at all. The vegetables were almost the same every single night. There are also very limited places at the pool, on Sunday morning at 10h, all beds were already reserved by guests even though they weren't there. And although the signs say it's not allowed, staff doesn't do anything about it. Another weird thing is the towel system, to get a big bathing towel you have to get it yourself. I don't understand why this is not immediately provided. To be honest, I has a nice holiday but the hotel did not add much to the experience aside from annoyance over dinner.

Plussat: The location is perfect! It’s right in the middle of all the nightlife, restaurants and shops, the staff are very helpful and really put the guests first, the food selection is varied and delicious

Miinukset: N/A

Plussat: Uima-altaan pyyhepalvelu oli iloinen yllätys.

Plussat: Aamiainen oli todella ruhtinaallinen. Varsin hiljainen. asiakaspiiri hyvin kansainvälinen.

Miinukset: Suuri pettymys oli kuntosalin surkeus. Tila täynnä osaksi rikkinäisiä ikivanhoja laitteita. Eipä näkynyt kuntosalin käyttäjiä ja en ihmettele miksi!