Maspalomas hotellia

Plussat: Breakfast was great

Miinukset: our bed...it was two twins put together instead of the expected king...

Plussat: This is a great hotel. We have stayed there five times before and going to it is our main reason for taking vacations in Maspalomas. As many other reviews will testify the staff, all of them almost without exception, are excellent not only in doing their jobs but welcoming all guests with a smile and assistance when required. The food is also of exceptional quality. We do not routinely book hotels on a half-board basis but would not consider going to the Residencia without doing so as the food is excellent and varied. The Grand Residencia, despite the name, is in reality a 90 bedroom boutique hotel. It is not cheap, but good things rarely are. We are already looking forward to returning.

Miinukset: Nothing

Plussat: 1st class hotel with excellent rooms and facilities and excellent food and service by all staff

Plussat: Peace. Gym. Excellent managers. Attention to detail.

Miinukset: Continuous flushing loo keeping us awake. No action in spite of report. Some of the waiting staff were very rushed and it would be better if there were timings as everyone seemed to arrive at once. The half board dinners were varied and beautifully presented - but many dished lacked taste either by seasoning or herbs. Thought it was me until the paella on the bbq which was fantastic. Smoking should be banned .

Plussat: Small, cosy and exclusiv!

Miinukset: The rooms could have more lights! They are a little bit dark!

Plussat: Extremely well run hotel

Miinukset: nothing. Just expensive

Plussat: Staff are extremely friendly. Bar, lounge, pool and veranda areas are superb. Facilities are excellent.

Miinukset: Lack of view from our particular room. Bathroom would benefit from updating.

Plussat: Fantastic service

Plussat: The staff were brilliant and courteous. The food was excellent especially the Sunday evening BBQ. We had never been to the Canary Islands before but This experience and the hotel exceeded our expectations. Thank you, Bill Rankin

Miinukset: The room view could have been better as it was rather dark inside.

Plussat: Every single thing about this hotel is superb. I could not fault anything. Only wish we could stay longer. Staff in particular.

Miinukset: Nothing

Plussat: Superb location.

Miinukset: Begging man outside on path every evening 5pm - late

Plussat: The hotel, the staffing, the breakfast and the location of it was according to the expectations. The dimmensions of the room and be near the beach was amazing. Close to the hotel are enough parking space. I have been there two times and I am sure that in my next visit I will be there.

Miinukset: No bad comments.

Plussat: Great location near restaurants. The sight of the dunes was amazing but took lots of effort to get to the beach. Beach is many miles long that allowed for long walks. Staff was very helpful and efficient. Wonderful buffet breakfast.

Miinukset: Wifi was weak especially in the room and twice the password had to be reset because of issues they had.

Plussat: Excellent breakfast

Miinukset: Didn't like having to pay to hire a kettle for the room

Plussat: It was beautiful views, and it was not noise coming from others room The mattress is very confortable

Miinukset: noises coming from the corridors, ppl talking, it woke me up many times Not enough pillows on the bed.

Plussat: Location, cleanliness and helpful staff

Plussat: We had absolutely no complaints. The location was wonderful, the staff was incredibly friendly, the food was amazing. We only wish we had stayed longer!

Plussat: The staff were very helpful and friendly.They even organised a picture lunch box for my early departure

Plussat: Staff were wonderful, friendly and helpful. Nice breakfast, good little gym/fitness room. Pool is easy temp to swim in, lots of loungers and umbrellas. Easy access up the stairs to the dunes. Really nice live music at the Chill out lounge. Rooms big and comfortable, good size deck. A nice surprise - we were upgraded from garden view to ocean view room on arrival. Rented car right at front desk too. Perfect place to relax and explore island from, you should check in!

Miinukset: Sometimes the Wi-Fi was strong, other times of day couldn't connect.

Plussat: Allasalue hybä

Miinukset: WLANin kattavuus

Plussat: iso huone, hyvå sijainti, hyvä näköala

Miinukset: aamiainen hyvä, mutta aina sama. myöskin illaliseen olisin kaipanut ennemän vaihtelu.

Plussat: Amazing staff, nice location and great facilities

Plussat: The cleanliness, service, location and facilities were really great.

Miinukset: There wasn't much to dislike. We enjoyed our stay a lot.

Plussat: Staff and botanical garden is where this hotel excels. Staff(that includes restaurant, cleaning ladies, pool bar, reception) would go above and beyond to meet your needs, and always with a smile. Garden and pool are beautiful and something hotels in Maspalomas generally lack. Would definitely visit again.

Miinukset: Can't think of anything apart from the lack of ramp to the pool, I had to carry my son's pram down the stairs every time we go to the pool/pool bar.

Plussat: the garden, the politeness of stuff, the room, the food

Plussat: Beautiful gardens, rooms and staff x

Miinukset: Entertainment dated

Plussat: Best staff ever making you feel at home immediately. They check and make sure everything is fine and that you're having an excellent time. The well maintained botanical garden inside the hotel sorrounding the pool is very nice and gives a beautiful and tranquil view from the balconies. We also liked the style of architecture and good food and varied choice at both buffet breakfast and dinner. Also, having the beach within a short walking distance is a definite plus.

Miinukset: Nothing.

Plussat: A place where you are actually spoiled by the personnel. Nice tropical garden, large room, with ocean view, very-very pleasant interior design, diverse breakfast, night entertainment, resonable price for drinks and evening meals. Walking distance to Playa del Ingles and Maspopalomas dunes.

Miinukset: Everthing is just perfect!

Plussat: Great food for a buffet, good variety and 2 stations with freshly cooked options. Staff really friendly and helpful

Plussat: The animation team was excellent particularly the blonde girl (forgot her name) who was extremely good at engaging an audience, was always very nice and friendly to my 81 year old mother, myself and people of all ages. She also played very good table tennis :) Otherwise the meals were very nice and the staff generally very friendly, welcoming and pleasant. My mother loved the garden.

Miinukset: I can't fault the hotel. The only problem was the attitude of some of the elderly German travellers about their sunbeds. One even got angry just because someone wanted to lie on the free sunbed next to her. It must be difficult for the hotel to deal with such awkward guests.

Plussat: Beautiful established gardens. Pool area was spacious with sufficient loungers and umbrellas. Breakfast buffet was delicious.

Miinukset: A bit of mold in the bathroom.

Plussat: A real Oasis in an otherwise unremarkable built up area of town. Wonderfully clean, incredibly friendly and helpful staff. Amazing breakfast each day. We couldn’t fault our stay and having a super clean bathroom and bedroom was much appreciated. In fact the staff go a long way to make sure every part of the hotel complex is super clean. The large pool was very popular with our 12 year old. The tropical gardens were also gorgeous making such a difference to the overall ambience.

Miinukset: Nothing really. We had a fifth floor room overlooking the pool. If I was bring super critical I would have preferred the in-room A/C to be controllable and the room safe should be free to use. You need to be out quite early to get decent poolside loungers.

Plussat: The food was excellent, restaurant staff very friendly and efficient.

Miinukset: We were very upset that the hotel had overbooked and tried to get us to move to another hotel, they promised it was very good but it was not what we booked and not in the area we wanted to be in. We declined to move. Perhaps as a consequence the room we were allocated was very disappointing, no air conditioning in the bedroom, small double bed - we asked for twin beds. We have stayed here before and had much better rooms at the same level. No a good experience this time.

Plussat: Food very good....

Miinukset: No good cockail no ice... All in cockail no ice!!! Very hot

Plussat: The quality of the food was very good.

Plussat: Hyvä ja toimiva aamiaisravintola

Miinukset: Karu poolin alue

Plussat: Every thing the staff are so so helpful Housekeeping IMMACULATE just a super place can't recommend this place enough

Miinukset: Nothing

Plussat: Buffet breakfast was really good, but buffet dinner was amazing! The decor is stylish and the room was so spacious it even had a changing room inside.

Miinukset: Parking on the street requires a lot of time/effort. The layout of the hotel can be a bit tricky to navigate.

Plussat: Sain toisen huoneen, late out cheking ajaksi ! Ei niin hyvällä näköalalla kuin aikaisempi, mutta hienosti järjestetty

Plussat: Early check in was a bonus, all staff super friendly

Miinukset: n/a

Plussat: The front desk was very nice. Even though we did not ask for an extra bed for our daughter they offered one complimentary.

Plussat: Vastaanotto ja uloskirjautuminen sujuivat erittäin hyvin. Virkailijat olivat erittäin ystävällisiä ja huomiovat hienosti erityistoiveemme.

Plussat: Staff are amazing, quality of food and drinks outstanding.

Miinukset: People are allowed to smoke at the pool bar which is a huge problem. We had to leave the bar a few times because one person was smoking, poisoning everyone in the vicinity. It’s 2019 you might consider either banning smoking at bar area altogether or at least put it at the back of the bar so it doesn’t bother people who prefer not to die and f cancer

Plussat: The staff are very friendly and efficient

Miinukset: It was me and my wife's honeymoon we were placed on the 3rd floor which is very close to the bar restaurant and entertainment ( which was shocking) area it was very noisy with the maids dragging the beds and trolleys around plus it didn't help the maintenance guy decorating outside our door most days. The staff and food make this hotel however I feel there are certain areas that need looking at like the entertainment section it is very small for a big hotel, plus it is in major need of a face-lift it looks so outdated, music around the place was the same every day.

Plussat: Perfect holiday at Silvi Villas. Everything was spot on, we can’t wait to return. The accommodation and staff were 5*.

Plussat: The accomodation has everything you need. It is spot on clean and we immediately felt at home. The living room is spacious enough and the couches are very comfortable. The kitchen has a dish washer, combi-oven, fridge, freezer, kettle, coffee machine and so on. The garden has a beautiful olive tree and 2 comfortable sun beds table and 4 chairs. Every morning, we had breakfast in the garden. The house is surrounded by fake grass which gives it a nice touch. The bathroom is very spacious and has a rainshower too with strong pressure. We loved the daily warm showers. The beds are very comfortable as well and we brought many clothing and we could stock everything in the closet and our valuable belongings in the safe. We even had a second lounge area for ourselves. The location is also very convenient, close to the supermarket and restaurants.

Miinukset: We were not informed about the check-out procedure. It would have been nice to know in advance that we could store our luggage. In the end, the cleaning lady informed us (which was a challenge because she does not speak English). You can also use the toilet after check-out, this was not told to us either. Later on, we discovered that there are Spa treatments but there is no mention of it at all in the Villa. There is no reception, only via Whatsapp.

Plussat: Great location near to nightlife, cafe, bars, supermarket etc. Clean rooms and comfortable stay with all extras needed. Noelia from resort is very helpful and kind. Excellent place, highly recommended and surely a returning visitor!

Plussat: Everything... Probably one of the best places I have stayed at. Its the wow factor when you arrive and it stays like that. It really is that nice.

Miinukset: Nothing

Plussat: Everything else was good, location, cleaning, facilities. Near to beach, shopping, busses, restaurants and nightlife.

Miinukset: We had to pay for extra shampoos. Towels didnt get changed everyday, but they changed it after we asked them.

Plussat: Everything else was great

Miinukset: Airconditioning was too loud too sleep, so I had to turn it off and open a window. Bit hot..

Plussat: Siisteys huipputasoa, todella viihtyisä muutaman asunnon käytössä oleva allas. Omalla patiolla hyvät aurinkotuolit ja kätevä markiisi kauko-ohjaimella. Kaikki oli tip top ja laitteet yms. uudenveroisia. Ilmastointi toimi loistavasti. Henkilökunta oli myös erittäin ystävällistä. Varmasti täyttää vaativammankin odotukset.

Plussat: Great welcome, nothing too much trouble for the host. Great facilities. Clean and well equipped room. Quiet.

Miinukset: Room 1 seems to have an issue with the drains, and an overwhelming smell of sewerage when using the shower.

Plussat: Lovely quiet apartments in very convenient location. Well designed complex, clean, comfortable. Great having private garden.

Miinukset: nothing

Plussat: Tyylikäs ja rauhallinen resort vain 6:lla huoneistolla. Iso tyylikäs huoneisto kivalla uima-altaalla! Hyvin varustettu keitttiö ja tyylikäs kylpyhuone marmorilaatalla.

Miinukset: Siivous ei toiminut kovinkaan hyvin. Siivous luvattiin jokaisena päivänä, mutta siivoojaa ei näkynyt muutamana päivä eikä lattioita pesty.

Miinukset: Sekä aamiaisella että illallisella syntyi vaikutelma kiireisyydestä. Tarjoilijat tekivät kyllä paljon työtä, mutta ilmeisesti heitä ei ollut riittävästi mikä aiheutti kiireisen tunnelman.

Plussat: Just pure quietness & relaxation

Miinukset: The 4 hour flight to get to Maspalomas which you can’t do anything about!!

Plussat: Great breakfast. Nice facilities for children. Quiet adult-only pool Excellent fitness

Miinukset: Poor massage quality Dessert buffet could use more variety

Miinukset: Personally I’d say a budget hotel, nothing exciting but clean. Average breakfast, loud entertainment at night which is a bit too cheesy for me but good for families. Pleasant staff

Plussat: I liked everything about this property . Excellent Facilities and location. Breakfast and Dinner were fantastic , great choice, quality and variety.

Miinukset: Parking is a little tight . Only parking is directly in front of the property and if you leave you can loose your spot

Plussat: Fantastic breakfast, pool, service.

Miinukset: There should be a kettle with tea and coffee in the room.

Plussat: The friendly staffeta, nothing was too much trouble. The breakfast was one of the best we've had. Fresh produce, lots of variety & quality. The pool in the sauna area was very tranquil & the massage was excellent!

Miinukset: Not being able to stay longer!

Plussat: great location, very friendly staff, good food, nice live music

Miinukset: very limited parking places - no guarantee to find a place to park, we had to park on paid parking for 3 days ca 10 min walking distance

Plussat: Food was great, staff really friendly, room quiet, pool & sauna plain amazing, beautyful gardens

Miinukset: Table clothes and staff uniforms seem outdated. Cutlery sticky/dirty, room door did not work well, toaster (breakfast) not clean(ed)

Plussat: We loved the general atmosphere, altough not too small hotel but it is a “chic” hotel and gives you the feeling of coziness. We thank you for the welcome at the arrival and birthday wishes.

Miinukset: We had a room with garden view, which is verry nice but the smell from food from restaurant gets in the room (good one of course).

Plussat: Service was amazing and the facilities are spot on. Highly recommended.

Plussat: Kokonaisuus toimi hyvin.

Miinukset: Jouluillallinen oli suomalaiseen tyyliin hieman ohiampuva.

Plussat: Omaleimainen 5-tähden hotelli

Miinukset: Buffet illallinen vähän yli keskitason

Plussat: hieno aamiainen ja illallinen

Plussat: Breakfast and dinner buffet was excellent. The proximity of our room was really bad. it was so far away from the restaurant and reception, we both struggled with our bad knees, we asked to be moved and they said they couldn't move us. This is the reason we would not stay again, unless we were guaranteed a closer room.

Plussat: The neighbourhood was deserted. Good hotel inside.

Plussat: The actual layout of the hotel was fascinating, so different from the white mega structures that more resemble hospitals ! Absolutely loved the infinity pool .

Miinukset: We had actually requested twin beds, but housekeeping sorted that quickly.

Plussat: Everything was at the best. The swimming pools very big and clean, the landscape of the whole property very well done, more than enough pool chairs, the breakfast and dinner exceptional. The evening entertainment good, the lunch by the pool very good, with enough options to choose from, very nice staff. I particularly want to mention dinner which was well worth the money we paid for half-board. Every evening something special, like sushi, duck breast, lamb chops, Arabian food. Each time grilled fish or meet. Good wine list with decent prices. The beach in front of the hotel but you have to descent a little bit. Few restaurants by the beach.

Miinukset: Coffee! If you order an espresso at the bar you get instant coffee and the bartender looks at you so strange if you ask for a true coffee brew! They don't understand what is wrong. Very polite they change it for you with another kind of instant coffee! After three days I gave up and went for a genuine espresso at the cafes at the beach.

Plussat: Absolutely loved everything about the hotel it was pure luxury the food was amazing the rooms were spotless and quiet large cleaned every day and a lovely extra was the little gift box with chocolate sweets every evening set out on your bed when you returned to you room

Miinukset: We felt it was a bit isolated from night life but having said that there was a nice bar a short walk away from the hotel and there was entertainment most nights in TV he hotel

Plussat: Everything about the Hotel was perfection we were in Privledge and well worth it

Miinukset: Nothing

Plussat: very friendly staff

Miinukset: food poor selection of veg at evening meal sorry there was no veg

Plussat: Loved the quiet location; perfect for a honeymoon. We even recieved a complementary bottle of bubbly with some French macarons. The food was absolutely amazing. Really varied choices and honestly on par with top restaurants. The pools were always a great place to escape to in the afternoon and we never struggled to find lounge chairs. The staff were all lovely and very friendly, helped us out a few times when we were worried about booked transfer and trips. The infinity pool offers a stunning view. H10 were recommended to us by my parents as they stayed at one on a different island. Speaking with them it seems like they're all high standard across the board.

Miinukset: There is a photographer on site , however I would not recommend this service as it's expensive (320 euros for a 40 photo album or 15 euros for a printed phtoo)for the quality of pictures offered. The photographer is alright but they're also busy and can't offer as personal a service as you would expect for this price. The photos were rather awkward looking, especially as we were dragged into a photo session without realising what it was (just thought we were having a photo taken for the hotels social media or something similar). You'd be better off booking a photo session with a photographer back home.

Plussat: from the time we arrived everything was perfect, the staff, the room..

Miinukset: nothing

Plussat: Aamiainen oli mahtava.

Plussat: Huone oli raikas ja sänky sopiva. Parveke palmun katveessa oli viihtyisä. Uima-allasalueet olivat mukavan pieniä mutta silti rittävän isoja. Hotellin cocktail-baari 8. kerroksessa meri- ja dyyninäkymineen oli upea. Aamiainen oli laadukas ja kahvi hyvää. Cavakin oli kunnollista.

Miinukset: Spa-hotellin hamman tuntui turhalta tilan viejältä, sen sijaan olisin kaivannut kunnos suomalaista saunaa - ja suoraa yhteyttä altaisiin. Turkkilainen steam room oli pieni (vain kahdelle) ja pimeä kolo. Spa-osasto oli siis pettymys 5 tähden kriteerein arvioituna. Huoneeseen kaipasmme käsisuihkua tai bideetä; kuuluisi ilman muuta tämän tason hotelliin.

Plussat: Very friendly and helpful staff. The room was huge with very nice views and all amenities needed. The best part was a bath near the window. Terrace was excellent! An excellent cocktail bar upstairs.

Miinukset: Bath salt could have been brought daily

Plussat: Excellent rooms and super staff

Miinukset: Nothing

Miinukset: This isn’t a 5 start hotel in any way . The installations aren’t good for a 5 start hotel . Flooring at comunal areas appeared as it was no cleaned properly (probably the material made it dirty looking ) , no one to help you with luggage , got to park the car at a very small parking to then step up some exterior stairs to be able to get to the recepción /lobby . Doesn’t even feel right , having to lift that heavy luggage up those stairs and especially when I was wearing heals . The hotel is extremely small , the pool areas are also small and at times no place where to place a towel to enjoy the sun . There is no Hairdreser which I found it bizarre mainly because I never booked a hotel before with a spa but no hairdresser . Room services is limited and poor , no many choices , we asked for an ice cream and the order was rejected as only the food at the menu was available (4 different dishes in total ) . Skirting board were not painted property giving an odd appearance, an appearance as if the hotel was no well looked after . Humidity can be seen at some walls , especially corridors . The staff try their best to be polite and helpful but you can tell are people who hasn’t been trained to deal with a 5 start service . The breakfast is ok but nothing especial . The area where the hotel is at isn’t a great place, full of old and dirty buildings around , area look deprived , old and dirty . I was hobbestky amazed to see some good reviews posted for this hotel , it could do a good 4 starts hotel but definitely doesn’t provide services good enough for a 5 start one .

Plussat: Very little

Miinukset: 4th stay, treated totally different and had to move rooms several times due to unclean or right next to building works

Plussat: Beds very comfortable, facilities fantastic as was the staff and the breakfast. First class hotel in all respects.

Plussat: The pools and spa were so nice that they clearly competed with the beach of maspalomas. Moreover, the beds and linen were amazing, making you sleep like a baby. Breakfast at the 360 is spectacular: eating while feeling the ocean breeze and seing the amazing dunes and ocean!!

Miinukset: The 360 restaurant. We had a reservation which they did not seem to respect at all: we waited for half an hour and ended up leaving. They should treat guests with prefered care over outsiders who go there just to eat.

Plussat: smiley and attentive staff,adults only stay,beach bag to go and full size toiletries,not to extensive but fulfilling breakfast ( food waste reduce),drinks&music at 360°Bar

Miinukset: i would like to see more canarian tapas on a menu at least in a Pool Bar Restaurant

Miinukset: Pool bar service on the Thursday afternoon was very very slow. We did not eat or drink in the pool bar again.

Plussat: Hi, It was nice all around, for the price tag of the room having to pay for water is a bit sad when others SPG of the same standard offer it as a part of the amenities. This is Europe so taking that into account it as a great stay and i would happilly do it again. Cheers, A

Miinukset: for the price tag of the room having to pay for water is a bit sad when others SPG of the same standard offer it as a part of the amenities

Plussat: We had time ownership here. We have now chopped it in. This is a well maintained location and we recognise the staff who have been there for 20 years or more. We now just rent a room, 1 bed apartment this time. Good size pools. Hired a car through the hotel as well. If you donk the car you don't get any charges later when you get home. We have used this company before. They wait for you at the airport with a name board and take you to the car. Sign for it there.

Plussat: Huikean hieno ja talvellakin lämmin allasalue palmujen katveessa. Todella siisti ja viihtyisä alue, johon ulkopuolisilla ei liene lainkaan asiaa. Huoneistotkin siivotaan päivittäin.

Miinukset: Isolla porukalla (6 hlö) tarvittava vuodesohvan mukavuus on korkeintaan välttävä. Olemme olleet kohteessa aiemminkin ja nyt toimme oman ilmapatjan ja petasimme lattialle. Toimii!

Plussat: Huoneistomme päärakennuksen 4. kerroksessa oli loistava, parvekkeelle paistoi aurinko koko päivän ja sinne osui myös tuulenvire mukavasti. Päivittäinen siivous oli miellyttävää luksusta. Olimme varanneet vain majoituksen, joten pääsääntöisesti otimme taksin (~3,5€ per matka) Inglesiin, jossa kävimme syömässä. Ruoka hotellin omassa ravintolassa oli melko vaisua, mutta paikka on kokonaisuudessaan viihtyisä ja rauhallinen.

Miinukset: Suihkulähteet pitivät melko kovaa ”pauhua”, joka pidemmän päälle alkoi ottaa korvaan.

Plussat: Lovely hotel / staff as well as good area!

Plussat: Everything was excelent :) Hotel exceeded my expectations

Plussat: Peaceful and stunning pool area. Also the apartments are very spacious ! Only thing I would change is the evening entertainment.

Plussat: Beautiful hotel in gorgeous surroundings, room cleaned everyday, we had a private roof terrace which was fab, staff very very friendly and helpful. Will be back very soon

Plussat: The hotel was exceptional in all areas. The staff were very helpful and the hotel was very clean and kept that way through out our stay there. The food was reasonably priced, and the quality good. The location was the right distance from the beach shuttle service was provided daily. Would definitely go back there.

Plussat: The accommodation was excellent in regards to being spotlessly clean,spacious and the pool and Gardens were superb.The staff were friendly and helpful.I would recommend this place and will certainly return.

Miinukset: Nothing identified-could not fault the hotel

Plussat: it was the mosr wonderful relaxing complex with space great pools and privacy on you balcony

Miinukset: nothing

Plussat: Everything is excellent just need to replace parasol round pool area looking dated and dirty

Miinukset: Parasols round pool

Plussat: There was plenty of sun beds available at any time when we went out to the pool, so we never had to get up early! The rooms were cleaned daily with fresh towels laid out for us. Happy hour was also great with two for one drinks twice daily at the pool bar ! Staff were so friendly and taxis to the other local areas were inexpensive. It was perfect

Plussat: Everything. Best holiday in years.

Miinukset: The first face we met on arrival at the hotel was the doorman, what a gentleman. In fact all the staff were fantastic. They would go out of their way to make you happy. Always smiling and saluting. Hotel spotless, including pool area. Loads of sun loungers and no need to be up at the crack of dawn to book one. Meals were top class. Surroundings beautiful. Will definitely be going back there again.

Plussat: Friendly staff

Miinukset: Nothing had a great break

Plussat: All staff were very friendly and the place was spotlessly clean. Loads of sunbeds and areas to lay. The food and drinks we had were of good quality and not over priced. Lovely young man on reception checked us in and was helpful throughout our stay.

Miinukset: Pillows were a bit uncomfortable. So much more could be done with the Chill Out Area but this is not a complaint. The noise from the pool bar in the afternoons was not creating a relaxing atmosphere...... Music plus raised voices, one in particular!!!!

Plussat: The pool

Miinukset: The beds

Plussat: Very clean, comfortable and modern, beautiful pool, and very close to the Georgous beaches at Melenoras. Very good mini market on site also and taxi rank just around the corner. Own loungers provided outside ur door.

Miinukset: Not enough toiletries provided. Constantly running out of them.

Plussat: Siisti, puhdas, allasalue mukava, oma terassi kalusteineen ihan huippu!

Miinukset: Altaan lämmitin oli kuulemma rikki, ollut jo viikkoja, joten altaan vesi kylmää...

Miinukset: Amazingly relaxing place. The staff is helpful and kind. Great food (the medium sirloin steak with chimichurri is delicious) and cocktails with excellent value/price ratio. Nice and clean pool. Worth every cents. They even have a small supermarket with good prices which is open 24/7.

Plussat: The apartment was excellent and we got one where we requested in advance. The only issue were the stairs which should have had a handrail fitted to aid the slightly infirm All the staff we’re very helpful and took pride in keeping the resort up to a high standard!

Miinukset: The resort is adults only but it should be noted that the restaurant is open to the public and this includes children. They are free to use the pool and beach area and watch the football on the big screen. There was only one time when a child was in but it not be like this at busy times. This is not mentioned in the hotel description.

Plussat: The friendliness of the staff. Very clean. Very quiet.

Miinukset: All in all an excellent resort. The air conditioning was slightly loud but im just nit picking.

Plussat: We only stayed here one night. The house was good, although it lacked personality. The decoration was non existent and the lights were horribly bright and not cosy at all. It’s all very proper, just not our type of thing this kind of soulless resort. Plenty of pools and outdoor lounge spaces to lay in the sun for those who are looking to just lay down and rest probably perfect. 24 hour open reception and minimarket, but the butter costs 4 euros. Really friendly personnel!

Plussat: Small and friendly place

Miinukset: The checkin was way to slow, always a bummer when you only want your key and head to the room. Beds really hard and not hotel standard. Breakfast a big disappointment

Plussat: Everthing

Miinukset: Nothing

Plussat: Relaxation, pool and it’s temperature, daily breakfast

Miinukset: Air conditioning needs adjusting as a little too cold right above bed, need air conditioning downstairs, could do with things like toasties from pool bar and better communication between staff at restaurant as some don’t know what crispy bacon is, teapots should always be large, orange juice is served with breakfast are very small, maybe put in a smaller glass. Eggs were sometimes put on the Serrano ham sandwich and sometimes weren’t, some staff served one slice of toast others two and had to ask for butter, and it was difficult to communicate as a lot of staff speak fluent Italian Spanish and German, but it seems not very many English people frequent this resort. Sometimes we felt left out as the Italians especially were quote noisy and were catered to more than the other guests, free shots ect. Fresh orange juice and milk in the shop (100% juice in carton) Alpen muesli, rice crispies ect, coconut milk, almond. I couldn’t find these things in the big supermarket either so could just be an canaries thing

Plussat: Rauhallisuus.

Miinukset: Erittäin kallis kauppa hotellin yhteydessä.

Plussat: The food was great! The distance to the beach was absolutely perfect and if you have any disability this is a great place for you.

Miinukset: A bit slow service and the pool guy was really weird (staring when we where sunbathing)

Plussat: Nice room, delicious food, very friendly multi-lingual staff, lots of options all around! This was a great place to stay. If you're looking to relax and have everything taken care of this is the place.

Miinukset: WiFi coverage wasn't great, but that's not what you go here for... I think it would have been nice to have self-service drinks during meals, because while the staff was very quick and attentive it would have been easier/faster to just get my own drinks. This has nothing to do with the place, but the crowd was a bit older and I didn't really see many other solo travelers (not uncommon). I am a single guy in my 30s and of course realize this kind of place is unusual to visit alone; I just mention this in case you are like me - this will not be a good place to meet new people.

Plussat: Huge plus for upgrading our reservation to Master Suite by the reception staff during the check-in for free and at the end we got room with the see view. Nice staff, delicious food, jacuzzi on the roof and much more than I expected. I recommend HL Suitehotel Plays del Ingles to everybody who travels without children.

Plussat: Perfect location, very kind staff and good food. We spent 2 weeks here I can really recommend this hotel. The room was clean and comfortable.

Miinukset: The room was a little noisy. Noise could come from outside, elevators and neighbors as well.

Plussat: Ruoka oli hyvää ja aika monipuolista.Wifi oli hyväja huoneet siistejä.Hyvä paikka auringonottajille, ehkä hieman tuulista kattoterassilla.Supermarket samassa talossa.

Miinukset: Kokki olisi voinut paistaa illallisilla kalat kypsiksi.

Plussat: The room was clean and spacious. It looks recently renovated. There is a Spar supermarket outside the front entrance. The staff are very friendly and helpful. There is plenty of food variety in the restaurant. The hotel is only a few minutes from the beach. The roof bar has a good view of the sunset.

Miinukset: like all hotels the SMOKERS!!!! They smoke like chimneys on the balconies meaning you have to close the door, you cannot sit outside on the balcony and enjoy the sea air. So you go to the roof bar and there they are puffing away. They puff away on the loungers next to the jacuzzi. Where ever you go there is the foul stench of smoke. The hotel should make a complete smoking ban and provide rooms where smokers can go and not effect the health of other guests, and staff.

Plussat: Excellent hotel! Everything is just perfect, great location, great facilities and great staff cant ask for more !

Miinukset: None A small suggestion, put doormat in the room, since its nearby beach area, sand is easily carried inside room.

Plussat: Lovely room spacious and modern.really comfy bed,excellent bathroom

Miinukset: The waiters on the rooftop bar very slow needed more staff.

Plussat: Aamiainen ja ruoka todella hyvää....hyvä sijainti ja uudet remontoidut tilat...

Plussat: The cleaning staff were too loud in the morning and did not consider guests still sleeping. They would start shouting at each other down the corridors at about 8:45

Miinukset: As above re: the cleaning staff Some of the food was repetitive

Plussat: Staff were excellent friendly and helpful. Food selection was great. Pool was clean and plenty sun beds and close to the beach.

Plussat: Rooftop area is amazing

Miinukset: One bar server at night on the rooftop bar. Left waiting minimum 20minutes for a drink. Food quite bland at times for lunch and dinner

Plussat: Everything...staff were superb..

Miinukset: Nothing

Plussat: The staff

Miinukset: Not a thing

Plussat: Ideal location on the beach in walking distance for alternative top class eating houses and high end shopping.

Miinukset: Really nothing to dislike.

Plussat: We liked everything about the hotel, service and location

Miinukset: No complaints about anything. Everyone amd Everything was great.

Plussat: location of hotel

Miinukset: despite paying £1000 for 5 nights they charge £2 per day to use the room safe and another £2 per day for WiFi

Plussat: Loved everything from staff, food, facilities, pool to location. The iFa Faro is right on Maspalomas beach. Front rooms are the beast, great views amazing sunsets.

Plussat: Olin varannut inva-huoneen, jossa on merinäköaia. Sellaisia ei hotellissa ollut - vain joko merinäköala tai invahuone, jossa ei merinäköalaa. Alennus huoneen hinnasta kuitenkin järjestyi.

Plussat: The location is great, right on the beach. Amazing breakfast. It is catered to primarily germans and all around speak German. This did not bother us, just mentioning. The staff is very friendly and welcoming. We arrived early in the morning and were upgraded at no charge. Will definitely return.

Miinukset: In our room in one corner the carpet had a very bad smell, they tried to clean it and deodorize it, but it did nit work. I do prefer wood floors, oh well.

Plussat: Just on the sea shore very relax for a walk. Buffet is super delicious.

Plussat: Liked everything, especially the location. Pool was great. Could walk to everything.

Miinukset: Sunbeds a little close together.