Mornington Hotel Medan Ipoh

Pillows are good.

Check-in time is 3pm. We reached around 3.10pm, and the staff told me my room cant check in because the customers haven't check out and they couldn't get the customer, then asked me to come back later. But we were rushing to an event need to shower n change. Then the staff said if check in now then will give us another room which the jacuzzi bath tub was broken. We have no choice since we were in a rush. But that's not what we paid for, i requested for compensate since they were not giving what we've booked. The staff only option for us was to wait the customers check out then only we can change back to the roon we booked after cleaning the room. The problem was they know we booked the room and check in time was 3pm but allowed the customers to delay checkout til 4pm, plus the cleaning works to be done. Before we left the hotel for our event, we double checked with them about changing room matter, then the staff said if the cleaning aunty can finish the cleaning work before 5pm then only we can change back the room. Because the aunty working time til 5pm only. Thr was an indian male staff who was very impolite, talked to us with his eyes on his computer screen during the conversation and didnt even apologise for their misarrangement at all. My husband went down to get something in car and heard staff were gossiping about customers. Finally room changed to the room we booked. The room and bed was smelly. Furniture in the room was not well maintained. The jacuzzi was broken also can only use as a normal bath tub. Tv channels in this so called deluxe suite was all local channels that are fuzzy. Additional 2 or 3 chinese and English movie channels. Check out only accept cash because their credit card mechine system down. We heard they said the same things to other customers on the check in day. Many things need to be improved especially the service and attitude of the staff. Not helpful staff.