Beautiful facility with remodeled rooms and friendly, courteous staff.
There were old lip marks on 2 of the 4 “clean” drinking glasses. Very limited cable package; the only way to watch any movies was to pay $19.99 + tax per movie for on-demand; TV boasted music channels for purchase at $9.99/day per channel. TV did have Google Chromecast but hotel complimentary WiFi did not have strong enough signal for my phone to connect.
I like everything but they had problem with hot water couldn't take a shower or bath due to no hot water
Flood & construction, broken a/c
It’s a elegant but needs some attention Hotel
There was construction everywhere around the hotel,this “Little Venice” with a lake was all torn up everywhere under the city’s construction. It’s not the Hotel’s fault, mind you. My a/c didn’t function properly at all and the building was without water due to a water main break for several hours, meaning no shower for a meeting, no brushing teeth etc.
I think the hotel its nice but it could use a remodeling!
The location is very nice right next to a lake-river it's beautiful!
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Great location an staff was very helpful
Wanted to add that management and staff were above and beyond accommodating .
The double beds are just to small.
The hotel was very nice and the staff was very nice and professional
The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good.
Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Nice friendly clean like you would expect
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here!
All male staff?!?!?
University of Dallas (yliopisto) ja Irving Convention Center sijaitsevat 5 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ilmainen kiinteä internetyhteys, tietokonepiste ja kuivapesula-/pesulapalvelut. Tämä hotelli tarjoaa asiakkailleen 2880 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 719 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.