Casa Ixchel

Cute rooms and had everything we needed for a quick two night stay. Really friendly staff who were very helpful whenever we had questions about the island and things to do.

Nothing

Location, remoteness, pool. Restaurant and bar staff, although again leaderless. Their idea of decor are fire extinguishers! Restaurant needs help - ambiance, or it will go under and locals will lose their jobs.

Bright lights shining into room during the night due to outside lights and sheer curtains. Photos are old and not representative of the quality of accommodations, as many others have said. Spa-like touches are non-existent and cleaning staff is leaderless. Spend working hours sitting and eating. Can't perform basic services, eg, left a nearly empty lotion bottle for my new check-in. Upon my consulting on-site mgmt because owners are not reachable, empty bottle sat in the middle of housekeeper's folding table while they both ate and talked while Sitting On Stools!! Lack of leadership and management.

The overall size of the room was great for the price we paid. We booked on booking.com so got our room for a good price. The view was outstanding from the pool area. the grounds are well kept and the staff is very awesome.

The restaurant itself is very nice, great views and nice staff. but the quality of the food is not very good. It looks very good on the website, but was not very good in reality (we tried 3 times as did our friends). Being they are the only restaurant in the area, we had to get up and head to town everyday, we prefer to eat at our accommodations most days especially breakfast. I was surprised after reading reviews of the quality, but maybe they had a chef change, there was hardly anybody every in the restaurant during our stay. The other things is there is no loungers other than the blue beds and they are really nasty, particularly after a couple days of rain, so I would recommend they add to their services.