Hotel Kervan

Although more than twenty minutes' walk from Kaynarca station, this hotel was a good location for me as it was a short walk from the bus stop for services to Sabiha Gocken airport, from where I had a flight the following morning. The room was clean with tea and coffee (although the coffee provided was three-in-one and I drink black, so had to use my own) making facilities, a comfortable bed and a nice bathroom. The breakfast was enjoyable and adequate.

The wifi reception on the first day was almost non-existent (it improved overnight) which may have been a factor in my not receiving the e-mail (sent at 11pm) telling me that my flight had been cancelled; after my pointless trip to the airport, I returned to the hotel (it was still before my check-out time) and asked to book two more nights, whilst I tried to find alternative flights to the UK. I was fortunate, in that I had something booked within the hour - although from Istanbul's main airport, which is three hours across the city by public transport. During that hour, I was disturbed several times by telephone calls and door knocks from staff wanting to clean my room (as cleaning was in progress when I returned, I had left the door open but the staff had closed it) which resulted in me, through loss of concentration, accidentally booking a flight for the wrong date. As I didn't need the room for the additional two nights - and given the unacceptable disruption - I requested a refund for those nights which was refused by a receptionist who was rude and uncaring. I asked to speak to a manager and that request was also refused.

Nice and safe plus Close to the Airport Receptionist was helpful overall good value for money

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