Al Masa Hotel

Accepted cleaning

They have charged me half day for early check in. So if you are planning to arrive before check in time. It is better to choose another hotel. Also the staffs had too many anti privacy behavior. They keep asking whenever going out or going in questions like : - about where are you going ? - what is your room number ? - are you going to escape without paying !!! - when you are going to become back ? You need to know this hotel is owned by military force. And that reflected to the behavior of the staffs to the customers. They are talking to customer with non humble tone and with orders mode. The customer comfortableness is the last of their concerns. Even if you are complain about something they are not even eager to say “sorry” At my check out time. They said : - please have a seat so we will check the mini bar and come back to you > i stayed more than half an hour and they didn’t reply back to me I went to them asking what happen ? They say : - sorry we forgot about you. The mini bar was ok. At the end it was very bad experience and not comfortable experience. Also they have difficult procedure for entry of taxis and careem. So the driver will have so difficulties to reach you in the hotel entrance. This might be considered as positive point due to the security. But it made the life more difficult. Last thing : never order food from the food menu. It has poor taste and quality from my point of view.