Halvat lennot Kairoon

Plussat: "Uncomfortable seats"
Miinukset: "Nothing"

Plussat: "The airport was good"
Miinukset: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Miinukset: "The people sitting beside me was very loud and they didn’t stop talking the whole time."

Miinukset: "Food"

Plussat: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Miinukset: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"

Plussat: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Miinukset: "Nothing!"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Smooth flight."
Miinukset: "Navigating very long distance between terminals. Terminal changes"

Plussat: "Fast check in and politeness"
Miinukset: "Not comfortable seats"

Miinukset: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."

Plussat: "The attendents were very nice"
Miinukset: "It was a 4 hour flight with no entertainment"

Miinukset: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"

Plussat: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Miinukset: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."

Plussat: "Crew was good and caring."
Miinukset: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."

Miinukset: "No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again."

Plussat: "Didn’t like absolutely nothing"
Miinukset: "We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring."

Plussat: "Over crowded"
Miinukset: "No entertainment"

Plussat: "Good smooth flight, wine offered in economy. Crew wonderful"
Miinukset: "Fully booked, so a little crowded"

Miinukset: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"

Plussat: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Miinukset: "Lufthansa is a big name must do something for that"

Plussat: "Nothing!"

Miinukset: "Services on the planes were not fantastic"

Miinukset: "No any intertwine entertainment at all"

Plussat: "Everything was great!!!"
Miinukset: "The crew attitude!!! Instead of saying "excuse me" she said "can I pass" she was rude"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The crew was nice and boarding was efficient."
Miinukset: "Entertainment was dated and with few choices. Food was awful."

Miinukset: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Plussat: "The most comfortable trip"

Plussat: "Crew are very helpful, but some how looked unorganized"
Miinukset: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Attendants"
Miinukset: "Thisnisnthe locationwhere my luggage got stuck"

Plussat: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Miinukset: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."

Miinukset: "The food was not enough, not taste. For 11 hours only two meals. I wanted to change my meal with another they refused"

Plussat: "Nothing. It was awful. Worst flight in years."
Miinukset: "Airport,business lounge, boarding process-they didn't know what was going on, business class seats we're nobody size seats, awful food-was supposed to be a hot breakfast but it was dinner instead, no entertainment, no tv screens, said they had wifi but they didn't. Nothing good about the flight. Crew was more concerned about keeping their curtain pulled than anything else."

Miinukset: "No screens at all and the boarding was messy"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "The Lufthansa flight was great. The food and drinks for 1 hr and 45 min was satisfactory. The airplane was clean and crew was friendly. Too bad only 10% of the flight was gone by Lufthansa. The rest was done by United Airlines. The airplane was new and clean, the crew was friendly as well.The food at UA was so cheap it is a shame. On the domestic leg they give you 5 fools fish or crackers and soft drinks for 4 hrs flight. At the same time each and every passenger was asked personally if he or she will buy breakfast making the person feel guilty if not buying breakfast."
Miinukset: "Lufthansa is good. UA food is cheap and not enough on the Trans Atlantick flight and hard liquor is not free. On the domestic flight they do not give you food even if the flight is early in the morning and 4 hrs long. That is a shame. Moreover they try to sale you a breakfast package that is design not to get spoiled for three months. The nutrition value of that package is zero even I believe it is bad for you. This is only in the USA. It is a shame how our Airlines treate the American passengers."

Plussat: "Very nice crew"
Miinukset: "Boarding and take off was late, probably the fault of destination airport"

Plussat: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Miinukset: "I cannot think of anything."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"

Plussat: "The ease and non-confusion of the boarding process"
Miinukset: "There wasn't much entertainment options on this flight"

Plussat: "Fantastic"
Miinukset: "Very light and friendly crew"

Miinukset: "Healthier food."

Plussat: "N/a"
Miinukset: "N/a"

Plussat: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Miinukset: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"

Miinukset: "Lovely"

Plussat: "Organized"

Plussat: "Aegean is a fine airline overall"
Miinukset: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."

Miinukset: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."

Plussat: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"

Miinukset: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"

Plussat: "Everything was perfect"

Plussat: "It was a short flight. 1 hour. Everything went good."

Plussat: "This leg of the flight we were pleased with after buying another ticket to Athens."

Miinukset: "Baggage was delayed!"

Plussat: "the damage my luggage ."

Plussat: "Nothing"
Miinukset: "Everything. The plane was so delayed, then they lost"

Plussat: "Cabin crew was good."
Miinukset: "Delays are unavoidable. But better communication during delays would be helpful"

Miinukset: "Take off was 30 min late waiting for 2 passengers"

Plussat: "Nothing positive to report, besides getting to Athens almost an hour late"
Miinukset: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"

Miinukset: "Seats were empty and the flight attendant didn't let me set !! Why should I pay almost 50euros for one bag ???!!! No more Aegean for me. Thanks for nothing"

Plussat: "Very nice crew, had trouble with boarding"
Miinukset: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"

Plussat: "Good service! On time!"
Miinukset: "not nearly enough room, despite having bought extra legroom seats. Crowded.."

Plussat: "The food, crew was nice and polite."
Miinukset: "Didn't have any entertainment"

Plussat: "Very professional services from your ground & plan crew"
Miinukset: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"

Miinukset: "Connection flight was not accessible because of the arrival delay. Airline staff did not help at all."

Plussat: "Very good"

Plussat: "Nothing."
Miinukset: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."

Miinukset: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"

Plussat: "Food and drinks provided."
Miinukset: "Small seats. Slow service at baggage drop off."

Plussat: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Miinukset: "Food could be a bit better."

Plussat: "Everything was perfect, the flight late a little but it was ok with the connection...."

Miinukset: "Left late"

Plussat: "Was good space."
Miinukset: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Miinukset: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."

Miinukset: "Overbooked our flight, charged way too much for baggage, clueless employees"

Plussat: "Very friendly flight attendants, good food and pleasant all around'"
Miinukset: "Seats pitch is a bit tight, but absolutely tolerable. I'm 6' 190lbs and was comfortable. Seat 3F on an A321."

Plussat: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Miinukset: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."

Miinukset: "No entertainment on a 4 hour flight"

Miinukset: "Doesn't mention on kayak that the flight was low-cost flight and that we need to pay extra for luggage. we had to pay it on the check -in on airport and it was so expensive."

Plussat: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Miinukset: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"

Plussat: "the service food and punctuality"

Plussat: "crew on board was nice"
Miinukset: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."

Miinukset: "excessive cisa checks for my wife who is not an EU citizen"

Miinukset: "I would like if you call me and I tell you. 972-508935554"

Plussat: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"

Miinukset: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."

Miinukset: "Waiting more than 3 hours in Athens"

Miinukset: "We were delayed almost 3 hours and we're not provided with the reason for the delay except for "technical difficulties" at airport"

Plussat: "Everything is perfect"

Plussat: "Nothing"

Plussat: "The crew members were so sweet."
Miinukset: "Flight was late. I missed my connection."

Plussat: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Miinukset: "Food could have been better"

Plussat: "Seat was very comfortable. Crew was great."

Plussat: "Timely departure and pleasant staff on board"
Miinukset: "It was cold during the flight,"

Miinukset: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Plussat: "From start to finish there were no hiccups. It was a pleasant journey."

Plussat: "It was a high quality service hands down."
Miinukset: "The available entertainment choices were a little limited."

Plussat: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Miinukset: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."

Plussat: "Seats more comfortable."
Miinukset: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."

Plussat: "nothing."
Miinukset: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Plussat: "Very good flight crew. Decent food and nice entertainment."
Miinukset: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."

Plussat: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Miinukset: "Poor announcements"

Plussat: "new plane, half empty, good and friendly service"

Plussat: "The whole flight was very nice"

Miinukset: "May bags didn't make the transfer and were sent on to me the following day."

Plussat: "Very friendly staff"
Miinukset: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."

Plussat: "clean airplane. staff friendly and helpful. good movie selection"
Miinukset: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Plussat: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Miinukset: "That I did not fly this airlines before. They will be first on my list from now on."

Miinukset: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."

Plussat: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Miinukset: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."

Miinukset: "Missed my flight!!!!!"

Plussat: "The flight was fast and conftable"
Miinukset: "I didn’t get my food"

Miinukset: "They cancel the flight without letting me know!"

Plussat: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Miinukset: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Plussat: "too short to tell."
Miinukset: "Not applicable"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Boarding on time and quick"
Miinukset: "Food and entertainment choices"

Plussat: "Boarding process quick and on time."
Miinukset: "no entertainment to rate."

Miinukset: "Service"

Plussat: "Good service on time arrival"

Plussat: "Flight Attendants super friendly as well as ground staff in Salzburg."
Miinukset: "Seats a little tight."

Plussat: "arrived early"

Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Plussat: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Miinukset: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Miinukset: "Long transit more than 12H without free accommodation nor meals"

Plussat: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Miinukset: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."

Plussat: "Emergency exit row leg room. Good stuff."
Miinukset: "Flight time, slightly delayed departure."

Miinukset: "The vegetarian meal was OK"

Miinukset: "Nothing to dislike"

Plussat: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Miinukset: "nothing, it was a great flight from beginning to end"

Plussat: "Everything"

Plussat: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Miinukset: "I loved it all!!"

Plussat: "The crew were friendly and fine. No problem with boarding etc"
Miinukset: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Plussat: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Miinukset: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."

Miinukset: "No soap in the toilets"

Plussat: "Service was spectacular. The United crew was awesome."

Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Plussat: "Not much...."
Miinukset: "The ticket indicated the wrog gate 21 instead of 31."

Plussat: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Miinukset: "Food too salty; would've liked to see English subtitles for German language movies"

Miinukset: "Did not make this connecton, was directed to Frankfurt"

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Everything works and quick to get to destination."

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plussat: "very nice crew"
Miinukset: "my bagfage was lost"

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Miinukset: "Too hot inside the aircraft"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "Long haul flight made pleasant by KLM"

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plussat: "Lovely crew, very helpful"
Miinukset: "N/A"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "All good"

Plussat: "Crew was good"
Miinukset: "Food"

Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Plussat: "Very friendly and helpful crew."

Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "Good flight, very attentive crew."

Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Plussat: "The attendants took great care of us. Super smooth flight."

Plussat: "Left ontime and service was excellent."

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."

Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"

Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."

Miinukset: "Two hours delay in the start."

Plussat: "Great food"
Miinukset: "Sears we're toooo small"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."

Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."

Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Great service and clean."

Plussat: "Everything"

Plussat: "Na"
Miinukset: "Na"

Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"

Plussat: "Everything was excellent"
Miinukset: "They are to strict with the luggage size and the weight"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Premium Economy has good seats. Staff OK."
Miinukset: "The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them"

Plussat: "Flight is over. Dreading return"
Miinukset: "Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline."

Plussat: "Nice and friendly crew, good food. Perfect!"

Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Plussat: "service, crew , punctuality, food"
Miinukset: "wifi"

Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."

Plussat: "Not much Seems ordinary"
Miinukset: "Pushy and impolite passengers Checkin service needs TLC, poor"

Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("

Plussat: "The crew"

Plussat: "Plane handled takeoff, turbulence and landing incredibly well. Entertainment system was great. I was worried about my bag as I was coming from a connection from Sochi, but my bag went all the way without my having to retrieve and re-check it in."
Miinukset: "Special ordered the "Russian" meal. Absolutely delicious, but I had no idea what I ate."

Plussat: "that they have gifts to the kids that was very nice of them"

Plussat: "Everything is good"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "The plane crew was accommodating when I requested a seat on the empty back of the plane due to dealing with 2nd degree burns on my upper body and needing space to ensure I wasn't accidentally touched."
Miinukset: "An individual desk clerk was actually very unfriendly and rolled his eyes when I tried to explain my need for a quiet seat in the back of the half-empty plane. Food a bit too salty."

Miinukset: "Вторая еда была очень странной. Непонятные равиоли со шпинатом"

Miinukset: "1)during the connection we were standing for half hour 300 people in a small room w/o air condition! with only 2 security check stands 1for all of us 2) t"

Plussat: "Nice attendance, food"
Miinukset: "I got my suitcase after 4 days"

Plussat: "Amazing flight and very relaxing"

Plussat: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Miinukset: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."

Miinukset: "I had a very bad experience with my trip. I was not allowed to get on the plane from miami to moscow because i did not have a russian visa, even though i had a visa for Belarus, my final destination. How would i know that the flight from russia to minsk is a domestic flight? There is no information online about needing a russian visa when being a transit passenger in Moscow. I was not offered any refund for my ticket and the cheapest option was to pay an extra 600$ and fly in 2 days to NY JFK and from there to fly to Moscow-Vilnius. My flight from Miami to JFK was very delayed with American Airlines and i missed my connection to Moscow. I had to pay another 100$ and fly the next day to Moscow. That fight was again delayed and AGAIN i missed my connection to Vilnius. I got to the gate 20min before the take off time but i was not allowed to get on the plane.I had to fly later that night. The whole trip, which was supposed to take 14 hours ended up being 4 days and almost double what I originally payed, not to mention the stress and waste of time. If i knew how the trip would pan out I would never have taken this route."

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "transfer in Moscow is a mess, incoming delayed and very tight to get connection but no support or fast lane at all. Was traveling in business class."

Miinukset: "Food was Ok"

Plussat: "The staff was very friendly and worked hard to make people comfortable. It Airbus was clean and in good condition. Unfortunately the seats do not lie flat. Entertainment was limited. The television programs available you’re almost all in Russian. And there were no subtitles. There are also interesting that Russian movies but again no subtitles."
Miinukset: "Aeroflot uses the Korean airline lounge at JFK. The choice of food and facilities is limited. The boarding was difficult. And the food was not to the best level. Dinner was fine, both the morning breakfast was just strange. I saw many people sending back the breakfast."

Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."

Plussat: "The seats were comfortable and reclined nicely. Cleanliness was good. Flight attendants were attentive and polite."
Miinukset: "Entertainment system down for a 10 hour flight. Boarding took much longer than it should and ended up taking off late. Waited for my bag at my destination for almost an hour! Food was not very nice, something gelatinous on the meat...only ate the bread and butter."

Miinukset: "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"

Plussat: "I liked the premium economy seats."
Miinukset: "I didn't like that it did not include the use of the lounge."

Miinukset: "Boarding not exactly separating business and others"

Plussat: "Food was ok."
Miinukset: "They should not expect every white person to speak Russia. They should not get offended when we don't understand and reply in English either! Cold war is over people!"

Plussat: "The service and the crew were amazing. The cabin crew were incredibly caring and kind. Thank you for such such an outstanding experience and genuine care."
Miinukset: "I couldn't even think of anything that could be better. Everything was excellent!"

Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"

Plussat: "cabin service was very good"
Miinukset: "food both kosher and regular wasn't very good"

Plussat: "Aeroflot is very good value for money. The planes are new, roomy, have good in-flight entertainment choices and the crew give very good, polite service. Overall their flights are usually on time. The food is reasonable on flights leaving New York but on flights out of Moscow the food is really poor, sometimes even inedible! The English announcements are almost impossible to understand but that is the same on many airlines."

Miinukset: "There was a problem with a wheel of aircraft, it happens, no big deal. I did not like it only because I was extremely tired, I had 38 hours journey."

Plussat: "Cool movies library. Though sound quality terrible."
Miinukset: "At landing we were flying in circles for an hour or so, due to the weather . so finally i missed my transit. Had to wait 5 hours."

Plussat: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."

Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."

Plussat: "Friendly staff"
Miinukset: "Take a bus from the plane"

Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."

Miinukset: "All the food"

Plussat: "The crew was professional. The flights were smooth. The entertainment was very good. The plains were clean and well maintained."
Miinukset: "But the planes were understaffed that was clear especially during the meals. No drinks of any kind were provided during the meals because there was no crew to deliver them."

Plussat: "I did like everything, but last year they let us to have 2 luggage's for free, this year it was only 1. That's the main thing we did love on Aeroflot."
Miinukset: "My friends mother was flying with us, she did not received her luggage"

Plussat: "I was pleasantly surprised at how new the airplanes flown were and the attention to safety. I had had an impression of Aeroflot as flying older and less comfortable airplanes."