Riverside Boutique Hotel

Lovely setting

Very tired . Rundown. Must have been great in its day

The staff were friendly and helpful

The accommodation was run down, shabby and neglected. We had booked a room in the main house yet were placed in an isolated dark chalet which had a dirty sofa with cigarette burns, aircon so noisy you couldn’t use it, half the light bulbs broken, no heating in the bathroom, no useable safe, towels like tissue paper, no coffee or tea etc etc This property is not a hotel, let alone 4 star. I would rate it 2 star. We had booked for 3 nights but checked out after one night and found a beautiful 4 star hotel on the beach in Hout Bay for the same money. When we explained our concerns to Sarah the manager, she dealt with it in a most professional manner. The owner who was on site at the time, did not come and speak to us, which was very strange. The photos shown on booking.com grossly misrepresent the room we stayed in. I would not return here.