Crowne Plaza Key West-LA Concha

Location was great.

The hotel apparently does not have heat and only has a/c running on full blast 24/7. Our room was freezing and they had to call an engineer in to fix the thermostat and turn the a/c off. Also, dirty on arrival. Hairs in bed, someone else sandal in room.

The location was good. The breakfast was good but the waitress was surprised that we did not have a voucher from when we registered.

Absolutely no heat. I know it is Key West but even in Key West there are nights were it is cool enough to have heat in the room. I didn't recognize it upon my arrival as being the motel I had reserved. The entrance to the parking area was not marked and it went right past the entrance.

The pillows were great. The car valet was really good too!

They said they would do our laundry so I left it with the front desk and it was never done. Had to pick up my dirty laundry. They left used toiletries in our room for us to use! Half of the stay we had to call for towels and washcloths. Housekeeping got angry when we asked them to service the room later than 10:00 am! The ac in the room was so cold and you couldn’t make it any warmer. So to warm up the room we had to shut off the ac completely.