Hotel Excellence Kyoto Eki Hachijoguchi

The proximity to Kyoto station

On my first night, I asked the staff about if there were laundry facilities and they said “no”. I asked if there was a laundromat nearby and he just shrugged and walked away (I don’t get the impression that he spoke English at all). I noticed upon entering my room that there was only one pillow on the bed (which was quite sad to begin with). I went down and asked the same staff if it would be possible to get an extra pillow (since I was staying for 5 days) and he said no (so much for Japanese hospitality!) I had horrible neck pain throughout my entire stay. There’s no kettle in the room either. Housekeeping start cleaning the rooms at 10am exactly and are shouting to each other along the corridor constantly, so if you want to sleep in, too bad. I wouldn’t mind these things so much, but for the amount I paid, I expected better (they don’t even make your bed or change sheets during the room cleaning). I should have paid slightly more and stayed at the much nicer places I’ve stayed in Kyoto in the past.