Luton hotellia

Plussat: The staff was super nice, breakfast was very good, room was comfy besides the bed,

Miinukset: The mattress was absolutely terrible.

Plussat: It’s very close to centre of Luton with big mall where you find lots of eating places. Tea and coffee in room was also a bonus.

Miinukset: Staff member at front desk at time could do with a smile. Also check in time is 3pm which is not the practice used by most international hotels which is 2pm. While breakfast was a buffet it was not a lot of options for the price of 12 pounds charged.

Plussat: We didn't rate the breakfast

Miinukset: It was underwhelming

Plussat: The staff were very friendly

Plussat: The location and vibe was excellent, the hotel was very clean, the staff were very helpful and professional.

Miinukset: Nothing

Plussat: Bery fast check in /checknout, very friendly, nice rooms but not big

Plussat: Staff great parking nothing too much trouble for them

Plussat: The staff were very helpful and friendly. Food in the evening was excellent. Nothing was too much trouble. Breakfast in the morning was also excellent. The Room was clean and tidy. I Would recommend this hotel.

Miinukset: There was a problem with the air conditioning unit. It just wouldn't switch off. Not that the temperature was wrong. It was just too noisy. We tried switching it off on the control panel. That didn't work. We even took the cardcard which activates the electric to the room out. All the lights and electric went off. But the air conditioning unit still kept going! All night! Kept waking us up. It was late and we couldn't be bothered to complain. So we put up with it.

Plussat: Everything!!! Welcome greeting on arrival. Gorgeous room and very quiet. Lovely breakfast and hotel parking. A fantastic place to stay.

Miinukset: Nothing at all.

Plussat: Breakfast staff were fantastic.

Miinukset: Front desk were a little aloof and not openly welcoming.

Plussat: The property was quite central and near to the mall and train and bus station. Easy for me To get a taxi to the airport

Miinukset: Unfortunately the cistern to the WC didn’t work and it didn’t get fixed while I was there. Also there is a £20 charge to check in early which is something I have never encountered before.

Plussat: Ihana hotelli, upea puutarha, mahtava sijainti ja ystävällinen henkilökunta. Persoonallinen, siisti ja kauniisti sisustettu huone. Vaikka hotelli on keskeisellä sijainnilla niin yöllä oli hiljaista ja sai hyvin nukuttua. Ihan nappi valinta!

Plussat: Good clean rooms, friendly staff, nice food

Miinukset: A wee bit awkward to find as there are no signs anywhere to direct you when you are driving up the narrow street towards it.

Plussat: The staff were lovely and it was a beautiful room. A great location which was so convenient to town.

Plussat: Breakfast was very good and very tasty. Bar and garden patio was very good and had a good atmosphere. Reception staff went above and beyond for my elderly disabled mother. We were able to leave our car in the car park after check out. The restaurant menu was very varied and my steak was so tender and tasty.

Plussat: I originally booked a single room for the night but was offered a free upgrade to a double room with a lovely big bath. The hotel room was spotlessly clean with a super comfy bed and air conditioning. There were also tea and coffee making facilities and little sachets of hot chocolate which was nice. I had dinner in the Azure Brasserie which is downstairs and the food was fantastic. Breakfast was great too with a huge selection of food to choose from. I honestly cannot fault this hotel or the staff. Janine on reception was really lovely and every other member of staff I came across was very polite and helpful. I would definitely stay here again.

Miinukset: N/A

Plussat: Breakfast was excellent, well cooked and very tasty

Plussat: The managers son Billy NOThING else

Miinukset: The Manager was incredibly rude and aggressive towards us when telling us we couldn’t have the room we booked and shoe horning us into a tiny dirty double bedroom with a rock bed door handle handle hanging off and a mouldy shower and bathroom

Plussat: This Hotel was amazing, The staff where brilliant and the value for money was great, I will definitely be going back again, especially for a girls night to sit on the terrace and have some food, Music was perfect. Hotel had a really good safe entrance to the rooms they have thought of everything for your stay with them. Loved it!

Miinukset: There is not anything about this hotel that I did not like

Plussat: Staff very nice & helpful

Miinukset: The town center area it’s attached too!

Plussat: Very friendly staff.

Miinukset: No window in the room or bathroom except a sky light. Room was ok, it was a family room but still quite small. Lots of dirt under the sofa bed. The sofa bed was just a leather sofa laid flat with a sheet on top, kept sticking to the bed. No hand soap in the bathroom. To be honest it was a bit claustrophobic, we asked to change rooms but they were all booked up. Very noisy because we had the sky light open and every so often someone was putting bottles into something, recycling maybe. It was a Fri night and there was a private party going on, which was fair enough. We didn't get to sleep till about 2am. It was ok for one night but I probably wouldn't stay again. Perhaps it's quieter in the week.

Plussat: Comfy beds and luxury baths.

Plussat: - Pet friendly - Beautiful building with beautiful rooms and beautiful gardens

Miinukset: - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance

Plussat: Everything

Miinukset: Nothing

Plussat: The room overlooking the gardens was superb and having the option to do clay shooting on the expansive grounds was a definite bonus as an extra treat for my partners birthday. Upon arrival at our room there was a leak from the air conditioning unit, maintenance arrived within 5 minutes and we were subsequently moved into an alternate upgraded room next door for the inconvenience. Great second visit and thinking this may even be the place we get married

Plussat: The estate is lovely to walk around rock gardens lake etc . The staff are so nice and friendly can’t do enough for you . The rooms are very very nice and so clean with lovely views . The food is of a very high standard highly recommend

Plussat: The hotel & overall venue makes it great to stay at - it isn’t too expensive or too cheap so happy to visit again.

Miinukset: N/A

Plussat: Everything was just perfect no words to describe more just beautiful

Plussat: Stunning building, decor and views. Staff were super friendly and the facilities are great!

Miinukset: Rooms a little dated and the breakfast could have used better quality ingredients.

Plussat: Rooms were a good size although fussy and old fashioned. The grounds are beautiful. Room service was very punctual when I requested fresh milk.

Miinukset: Rude staff, slow service, terrible complaints management, bad communication. Pool was very small for the number of spa guests and there wasn't enough seating around the pool either. Communal areas are quite run down e.g. in the country club accommodation.

Plussat: Nice large room, grounds beautiful.

Miinukset: We had an issue with the toilet,which was not flushing when we arrived, which was fixed, then an issue with the TV (x3), which was fixed each time, then the fire alarm went off at about 4am. We were not checked on, we went outside for about 25 minutes, none checked on us, or said we could go back to our room, so we just did. We asked a number of people about the alarm, no one could tell us what happened, we were not provided with any explanation/apology. The air-conditioning subsequently did not work, which was subsequently fixed. It seemed to be understaffed, we had to ask twice for a corkscrew (which took 20mins), and then on another occasion twice for an ice bucket (15mins). The staff were all lovely but everything took too long for a 5 star hotel at £250 a night

Plussat: Room was lovely with its own garden, great bar staff in main house .

Miinukset: Mix up with drinks and dinner orders in brasserie.

Miinukset: Staff at breakfast very rude. Closed the door on us just before we entered and given it was glass could see us. All because it was 10 mins before close.

Plussat: everything

Miinukset: n/a

Plussat: Good location

Miinukset: Non

Plussat: The hotel is situated in the airport grounds with only a 5 minute walk to the terminal building

Plussat: Clean room

Plussat: The bed and the pillows were very comfortable

Plussat: Not a lot, lacked in almost every area

Plussat: Perfect location to airport, clean and well maintained room.

Miinukset: Nothing

Plussat: Beds were very comfortable and the bathroom was nice. The rooms were very quiet and restful. We were able to walk over to the airport in the AM.

Plussat: Comfy pillows. 10 minute walk to airport. Appetising menu for supper and helpful staff. Breakfast available from 4am and grab and go bags for quick departure. Hot food from 6.30am.

Miinukset: Air con noisy....but needed or the room got stuffy.

Plussat: Good breakfast, Easy to take a bus to city center

Miinukset: Evrything good.

Miinukset: Coffee at breakfast was watery and sausages did not look great as every one was split and half cooked.

Plussat: Sijainti

Plussat: Room was good as usual

Miinukset: I've been charged twice!!!

Plussat: Spacious bathroom with all cosmetics you need, comfortable bed

Plussat: Really close to both the airport and the train station

Plussat: Easiness of use, when flying from Luton

Miinukset: Full breakfast option from 4am would of been good, but understand that there isn't enough people up to warrant it.

Plussat: Professional staff

Miinukset: Nothing

Plussat: Fantastic size family room

Plussat: Breakfast starts at 4.30am which for people getting an early flight is great and provides just what you need to get started.

Miinukset: nothing

Plussat: The hotel is in quite a good location for the airport although it did cost us £9 in an Uber to get to the airport the next morning. Continental breakfast was ok but we still had to eat at the airport as not much choice.

Miinukset: The bed was terrible, every time you eve moved an inch it made a terrible noise so unfortunately we did not sleep very well at all.

Plussat: Close to the airport. Big room with a big shower.

Plussat: Quite far from airport but next to the train station but great breakfast and comfy beds

Plussat: Kelpo majapaikka lentokentän läheisyydessä. Perushyvä huone ja aamiainen. Ystävällinen henkilökunta.

Miinukset: Ei moitittavaa.

Plussat: Air freshness in the room was poor, i dreamed to be able to open a window.

Miinukset: No ventilation from outside the window.

Plussat: Just a nice hotel and good value for money, thank you

Miinukset: No complaints at all

Plussat: Phone did not work, Suction fan in the bathroom didn't work,

Miinukset: Phone did not work, Suction fan in the bathroom didn't work,

Plussat: Water in reception Waffles at breakfast Microwave and laundry room nice touch Kettle in room

Miinukset: Nothing around hotel for kids to do, but fortunately we had an early start

Plussat: Modern,clean and fantastic facilities,ie, bar and restaurant

Miinukset: N/A

Plussat: Clean comfortable and helpful staff

Plussat: Was functional and they had rooms available at reasonable rates.

Miinukset: Crowded and noisy. Was in a field in the middle of nowhere. Not obvious why they need to charge extra for parking.

Plussat: Location, room size and breakfast.

Miinukset: We found our room had already been used; I learned from reception that someone had checked and then moved to another room, but neither reception or housekeeping had checked it before re-allocating it. The bathroom was soiled and there was rubbish left in the room. Whilst we were moved and the reception staff were very apologetic, this should never have happened.

Plussat: The bed was very comfortable and the breakfast was freshly cooked.

Miinukset: The entire experience was wonderful, from the staff, the room and the breakfast.

Plussat: All the staff were very friendly and helpful with a happy face at all times

Miinukset: Nothing

Plussat: The staff were very friendly and accommodating, without exception; I had a few problems with the room facilities, which they worked hard to solve.

Miinukset: The property is a little tired and needs some investment to improve facilities.

Plussat: Hyvä ja avulias palvelu. Hotellin ravintola OK-tasoa. Hotellihuoneet isoja.

Miinukset: Huoneen kokolattiamatto hieman likainen ja epäsiisti, ja muutenkin viimeisin siivous oli jäänyt melko pintapuoliseksi. Huoneeni ikkuna oli suoraan kohti melko vilkkaasti liikennöityä tietä, josta tuli hieman meteli iltaisin ja aamuisin.

Plussat: Todella ystävällinen henkilökunta joka hoitaa esim taksinvaraukset ( päinvastoin kuin Hampton by Hilton hotellissa jossa oli todella tyly henkilökunta). Huoneet siistit ja rauhalliset.

Miinukset: Keskinkertainen ( mutta tyypinnen) englantilainen aamiainen - hieman terveellisimpiäkin vaihtoehtoja saisi olla tarjolla

Plussat: Second stay, Beautiful traditional inn, lovely cute rooms

Miinukset: Shower cubical in the old part of the inn is very small, this would not stop me staying again. However in the new block there are wonderful walk in showers

Plussat: The location is close to the airport yet quiet, the staff are friendly and helpful and the bed was clean and comfortable

Miinukset: the plates and bowls at the breakfast buffet were all covered in food remains as though they had been quickly rinsed before being used again, in fact it was so off putting that I abandoned breakfast altogether and went to the nerby kfc instead, On a less important note the shower was dirty and had lots of mould in it.

Plussat: Friendly staff and accommodating , the place was a lovely little hide away, nicely ticked away from the city centre

Miinukset: N/A

Plussat: The room was clean, and the roast sausages and potato cakes for free breakfast were delicious.

Miinukset: Upstairs water heaters are noisy at night

Plussat: My elderly Mum spent one night at this hotel before her flight out of Luton. She was very impressed with the room comfort, the delicious breakfast and with the very kind lady at reception. She highly recommends this hotel.

Miinukset: Nothing.

Plussat: everything

Miinukset: N/A

Plussat: Friendly staff and convenient place to stay for an early morning flight.

Miinukset: Beds were very uncomfortable, definitely need new mattresses!

Plussat: Clean, comfortable and recently refurbished rooms. Nice homely pub food, large portions and reasonable prices

Miinukset: Cold shower

Plussat: Staff

Miinukset: We booked a double bed and received a twin with separated beds

Plussat: I liked the old fashioned furniture

Miinukset: The mattress was uncomfortable

Plussat: Everything in the hotel

Miinukset: The location, to much noise

Plussat: Its was my birthday, they so nice got me a card ect lovely beautiful my was done up sooo nice xxx

Plussat: The breakfast was good.

Miinukset: The parking solution. This should have been explained and notified upon reservation. They did not change the bed sheets for three days.

Plussat: Well, I did get a room, I could sleep in it, it had a bathroom, a tiny desk and a flat screen TV. The lighting was adequate.

Miinukset: There was a yellow spot on the toilet seat. The room had a ventilation shaft with air being blown through, which made a (pretty loud) wooshing noise. The TV remote wasn't working, I had to rub the batteries to get it to work. When I left early in the morning to go to the airport, the elevator got stuck midway with a jolt, started again, got stuck again, then opened its doors between floors (luckily the elevator floor level was only about 40 cm lower than the building floor level and I was able to get out). Not the way you want to start a day when you have to get to the airport to catch an international flight! Last but not least, the area where the hotel is located didn't feel very safe - although the hotel is in the same building as the Luton Mall. Going out of the hotel you have to navigate some external stairways where various people in hoods sit around drinking, the square in front of the mall featured only shady characters at 7 pm when I got there and afterwards, and you can't find any grocery stores carrying fresh fruit on the adjacent streets. I didn't dare go farther.

Plussat: The staff were very accommodating and pleasant, the lounge area is comfy and to have free hot drinks is great. Breakfast choice was good also. The bed was comfortable, room clean and with all you could need including a hairdryer, iron and ironing board. It was also great you could open the window if you wanted fresh air and the curtains blocked all light.

Miinukset: We were originally put in 1011 on 10th floor but there was a loud continuous humming noise and we couldn't sleep. We dressed and went to reception and they gave us keys to 611 without fuss and suggested the plant room on the roof might be to blame, as 10 is the top floor. Beware that any room that is number 11 on any floor is next to the lift, but that didn't move much after 12 so we did get some sleep. One lift swung and jolted violently when we used it. I reported it but action was slow and instead of being 'keyed off' a sign board was put inside the door. This meant when that lift arrived first you had to lean into the lift and send it up to another floor so the remaining functioning lift would arrive. The location is convenient but I wouldn't have liked to have arrived in the dark as there were a lot of street drinkers and beggers on the short walk from the train station to the hotel.

Plussat: Breakfast

Miinukset: No tea/coffee facilities in room.

Plussat: Nice & Clean

Miinukset: Bathrooms sink not was very clean

Plussat: Location was perfect middle of town 1minute from mall really good breakfast

Miinukset: No air con but did have a fan really hot during night

Plussat: Breakfast very good quality and included. Staff helpful Location for Centre of Luton and train station was excellent. Unlimited free tea and coffee

Miinukset: Aircon didn't make any difference to heat, though additional fan did. Bed way too firm. Could hear slamming doors throughout the night.

Plussat: The property was in a great location. Close to city center and for us-4 minute walk to train station as we were catching a train to Gatwick airport. It was connected to a very large mall unfortunately not open before we needed to leave. Looked like cute shops and restaurants nearby also.

Miinukset: Nothing

Plussat: Very close to airport lovely rooms

Miinukset: The giant spider in my room

Plussat: stuff nice and helpful, nice breakfast

Miinukset: not clean enough, towels felt like someone has alredy used them

Plussat: Sisäänkirjautumisen helppous: aurinkoinen vastaanottovirkailija oli lobbyssa vastassa ja mobiilista tarkisti varauksen ja kirjasi sisään - ei tarvinnut kirjoittaa lomaketta, kun kaikki tiedot olivat jo verkossa täytetty. Aamiainen oli maukas, runsas ja tehty tuoreista raaka-aineista. Lutonin lentokentälle on noin 1 km, eli sopiva kävelymatka (riippuen tietysti omasta kunnosta ja laukkujen määrästä).

Miinukset: Olisimme toivoneet palvelun olevan ystävällisempää ja huomioivampaa ravintolassa. Tervehtiä piti asiakkaana ensin ja aamupalalla ei yksikään tarjoilija katsonut päinkään. Illalla pääruuan jälkeen olisimme toivoneet tarjoilijan tulevan kysymään haluammeko jälkiruokaa, mutta sitä piti myös itse ehdottaa. Huone on melko pieni, ihan kompakti tosin.

Plussat: Useful location for overnight stay at airport, reasonably comfortable and all hours functioning for travellers. 10 min walk to airport or bus transfer few minutes walk away. Reception staff friendly and helpful

Miinukset: Typically overpriced and poor food/ drink offering taking advantage of airport position with no easily available competition. Bar staff also saw no need to compete on service. Would have expected hotel to have it's own free shuttle service to airport...tried to offer taxis instead (didn't even dare ask price ! )

Plussat: Rooms with windows which can be at least opened a bit.Comfortable bed, good housekeeping.Location was good as well.

Miinukset: Rooms cards do not open the doors,you need to get it fixed each time at reception.Staff are not helpful and seem like they started their job yesterday.Breakfast is poor and British nothing for others in such a way that you cannot find cheddar to eat. I’d not stay again.

Plussat: Nothing

Miinukset: Staff rude No aircon so room was like an oven Room Tiny

Plussat: Convenient and perfect for purpose

Miinukset: N/a

Plussat: Quick check in x

Miinukset: Not enough milk sachets

Plussat: Well located for a quick overnight stay before an early morning flight - lovely staff, good restaurant and there's a shuttle bus that stops at the front door.

Miinukset: Beds aren't the most comfortable but that's to be expected!

Plussat: Comfortable, clean and welcoming. Food much better than I’d expected and very convenient for my flight.

Miinukset: Nothing

Plussat: Close to airport

Miinukset: Impersonal check in Room smelly

Plussat: Quite place, although so close to a busy airport, and especially that it is very busy itself. Environmentally friendly with great breakfast.

Miinukset: Perfect location for an early flight out of Luton, very clean with friendly and helpful staff.

Plussat: Was very clean and comfortable. Perfectly situated for an overnight stop before early morning flight

Plussat: Very friendly staff, clean, comfortable, quiet room, generous breakfast

Miinukset: bit of a hike to the airport

Plussat: Cleanliness of place and friendliness of staff

Miinukset: N/a

Miinukset: Shower stalls with partial shower glass

Plussat: Great location, just a short 10min walk from the airport. Great for our stay after a late flight and not wanting to make the 3hr drive home at midnight. Good Breakfast.

Plussat: Lovely staff

Miinukset: No wake up call although requested and sofa bed was uncomfortable

Plussat: Easy check in and check out.

Plussat: Great price and only minutes walk from Luton terminal. Simple room with everything you'd expect from such a hotel.

Miinukset: It was a twin room but expected a double room. I am sure