Luton hotellia

Plussat: An absolutely fantastic find- super friendly staff, a quirky well appointed boutique hotel with excellent attention to detail.

Miinukset: No toilet brush! And parking is tight although the scecondat parking location is well secured.

Plussat: The location was ideal for where I was working the following day (across the street). Food was excellent. Staff were great, friendly and willing to help. Room was comfy and clean. There was very little noise, but they had put me in a quiet section of the hotel. Overall, if I find myself in Luton again, I will definitely stay here.

Miinukset: There was nothing not to like. I suppose the car parking seems a bit limited, but I could get in. The evening menu might not suit you if you don't like Italian food, but really there is nothing at all to complain about.

Plussat: Small, charming, unique, clean, modern

Miinukset: Luton itself is not great

Plussat: Bery fast check in /checknout, very friendly, nice rooms but not big

Plussat: Surrounded by pictures, memobilia and relics from icons past and present, I was pleasantly surprised by good my stay was. I would stay again

Plussat: Breakfast was good

Miinukset: Move room due to finding hair in the bed and was put close to the main door which was very noisy Requested late checkout on line and this was not honoured by the hotel

Plussat: Quiet, clean, friendly helpful staff, everything I needed for a short stay - toiletries, great hair dryer, cotton sheets, tea/coffee. I didn't want to leave! Thanks to you all. I'll definitely book again.

Miinukset: Only one small gripe - if you could you fit a wider shower screen over the bath (in room 100) it would be perfect! The water pressure is great, but it splashes all over the floor!

Plussat: Staff were amazing, pizzas were amazing,clean tidy and perfect.

Miinukset: Fabulous hotel but a bit out of place in this location, surroundings very scary after dark

Plussat: Great location, great stuff very clean room

Miinukset: Nothing

Plussat: The staff was excellent

Miinukset: The price could be more competitive

Plussat: Lovely grounds and setting Pool area was wonderful Very accommodating to children with specific pool times

Miinukset: A number of facilities not working eg steam room out of service, 3 gym machines not working

Plussat: The bed was very comfortable and room size was generous. We felt like there was sufficient space for two adults and one toddler, even when he slept in bed with us. The indoor pool was great for kids.

Miinukset: Although they are considered kid friendly, the kids meals were never prioritised! Some of us were waiting over 45 minutes for kids meals to arrive, only to find that it was the wrong item ordered. Breakfast was okay, but pastries weren’t great.

Plussat: - Pet friendly - Beautiful building with beautiful rooms and beautiful gardens

Miinukset: - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance

Plussat: Breakfast in the Wernher Restaurant was very nice - the room is spectacular, as is the view if you don't get seated next to the para vent that hides the kitchen entrance or by far worse get sent to the Adam`s Brasserie. The whole estate is wonderful with lovely paths twining through the estate which also has a well visited golf course. Lovely spa and swimming pool area. It is very quiet in the evenings and during the night. Room was very clean, typical old English furniture. There were two gentlemen attending to guests at the entrance to the Wernher restaurant - these two met up with 5* expectations, as did the men at the door and the "Mansion" itself.

Miinukset: The reception desk was not very helpful with information about places to visit, we asked for some information we were told to look on internet - a few days later we found a small area, adjacent to the lobby, with loads of pamphlets and leaflets about places to visit. We booked on two evenings the Wernher restaurant and Adam`s Brasserie - both were a disappointment. Although the Wernher restaurant has a wonderful setting, well worth the 5* with beautiful wall tapestries and fine table setting - the food was unfortunately not of a high standard. Wine was served from two different corked bottles in the same glass. The Adam`s Brasserie was far worse - the food was absolutely terrible. The Breakfast in this area is totally not 5* and very poor. Table decoration as in a roadside cafe, cobwebs on the lighting free of charge. Definitely not up to standard. Staff trying to solve problems with breakfast seating were discussing things in front of us - also something you do not wish to hear as a guest. The water in the bathroom smelt of chlorine, a lamp was out of order. We didn't visit the sauna as swimsuits are to be worn at all times - something Europeans don't understand but respect. I would suggest avoiding the Brasserie if you have taste buds and only dining in the Wernher Restaurant for the overall experience. There are far better restaurants in Harpenden or Saint Albans.

Plussat: Was upgraded free of charge to junior suite! The staff exceptional. The grounds beautiful. Pure class.

Miinukset: Nothing

Plussat: Beautiful grounds pure luxury

Miinukset: Nothing

Plussat: The food was excellent as was the bedroom.

Miinukset: It was quite noisy at early night with a lot of door banging.

Plussat: Very comfy beds. Very powerful shower. Amazing food

Miinukset: I had to leave & go home!

Plussat: If you like Downton abbey then this is an amazing place very old style but beautifully wonderful !!

Plussat: As expected for a top end of the range hotel - a couple of niggles hot showers not working in Spa and lounge food service a bit slow but spectacular grounds and staff very responsive

Plussat: Amazing room! Parkland Suite - beautiful. Dressing gowns, slippers, four poster bed, quiet and everything you could possible wish for.

Miinukset: Nothing.

Plussat: Great location for the town centre. Staff were really friendly & very accommodating.

Plussat: It was very pleasant stay! Everything you needed was there: very good breakfast, spacious room, pub, sunny patio. The building is unique and very special. Easy access to other areas incl London via train. The owner did even more than we could have expected and gave us very valuable tips for visiting London and nearby. Thank you Leaside Hotel and we defenetely recommend this hotel to others.

Plussat: The room was one of the nicest I'd ever stayed in, the staff were so friendly and it was a two minute walk to the Luton mall

Miinukset: A little noisy outside the hotel but you'd get that at any hotel with a location like that

Plussat: The staff were very helpful

Miinukset: Stairs, which made it difficult with luggage

Plussat: Ihana hotelli, upea puutarha, mahtava sijainti ja ystävällinen henkilökunta. Persoonallinen, siisti ja kauniisti sisustettu huone. Vaikka hotelli on keskeisellä sijainnilla niin yöllä oli hiljaista ja sai hyvin nukuttua. Ihan nappi valinta!

Plussat: Nothing

Miinukset: Room was an attic one,no view ,no open windows and super fast broadband was super slow

Plussat: Reall friendly and helpful staff in the restaurant.

Miinukset: Shower not the most powerful. Carpet in rooms would probably help reduce outside noise?

Plussat: Friendly competent staff, a superb fillet steak dinner at a very good price, room upgrade free, secure parking

Miinukset: Priximity of a busy railway line which kept us awake with lots of trains throughout the night

Plussat: Hyvä paikka ja ystävällinen henkilökunta.hotelli siisti,koska siellä on huippumaalari

Plussat: Free parking , easy check in, helpful staff and clean rooms

Plussat: Easy check in good car parking. Lovely bar

Miinukset: We had a room at the front. Lovely room. Sunken bath good but not for two older people's with back and hip problems. 4 poster bed creaky we could hear the trains all night we could probably have changed the room if we asked but did not as too tired on check out was not how we enjoyed our stay or anything. Gent had his coat on still no hi or byes just room number and bill

Plussat: location and staff

Plussat: friendly efficient staff at check in and comfortable rooms

Plussat: Great receptionist! Good location.

Miinukset: Room is too small.

Plussat: Breakfast was very good, also nice that it was served from 4am. Location is excellent.

Miinukset: Could have done with a safe in the room.

Plussat: Very close walk to the airport. Breakfast in the morning was good.

Miinukset: We did not know that you had to put keycard into the wall to power up the room. We were tired and laughed it off though.

Plussat: Kävelymatka kentälle.

Miinukset: Ilmastointi ei toiminut, jos avasi ikkunan kuului lentokoneiden melu..

Plussat: Room was well set up, bed was super comfy and everything clean and fresh. Breakfast was included in price and a lovely choice ...lovely berry compote and option to bag rolls etc and take with you...great for early flights. Walking distance to airport.

Miinukset: Reception was efficient when they arrived...had to wait a few minutes

Plussat: breakfast from 4:00AM but not hot breakfast, but okay :)

Plussat: The room was larger than average, the bed was very comfortable with good quality pillows and bedding. Bathroom was good. Had everything I needed. Breakfast was included and a cold buffet is available from 4am, hot (ie bacon, sausages, eggs) from I think 6am. There were to go cups for tea/coffee and paper bags for croissants which was very handy for an early morning flight.

Miinukset: Wasn’t sure where the entrance was - it is actually in the car park at the rear of the building. You get 10mins free in their car park which we weren’t aware of so drop off was a little stressful as we stopped elsewhere.

Plussat: Just few minutes away on foot from the airport. Quite spacious rooms.

Miinukset: The continental breakfast (served from 4 am) is too basic. If you have an early plane to catch, be prepared to just have a muffin or cereal.

Plussat: Room is spacious

Miinukset: No hot breakfast available at 4am

Plussat: Ideal hotel for catching an early morning flight.considering its right by the airport it was a extremely quiet. Staff were very friendly.

Miinukset: The room was very hot.

Plussat: It's a perfect location for arriving by train and flying off next day, and hardly anything else. Comfortable and quality option as expected.

Miinukset: Smaller breakfast choice than same brand hotels elsewhere in uk. Current building works next to it are quite audible.

Plussat: The location was perfect, train station few steps and bus station for the airport just in front of the door... Clean bathroom and comfy bed We didn't hear planes as I had worried

Miinukset: The wine glasses at the lobby bar should have been cleaner :-/

Plussat: I was very good

Miinukset: Everything

Plussat: Very helpful staff and hotel was remarkably quite despite close proximity to airport. Room was clean and nice....net curtains a definite let down!

Miinukset: The car parking was a hassle and I object to paying extorionate rate...thankfully I am a blue badge holder. Could not understand reception staff...accents made this impossible...bar staff likewise.

Plussat: The staff were excellent and close to airport

Miinukset: Brilliant. Close to the airport, perfect for our needs.

Plussat: Scrambled egg was excellent, not often achieved at hotels.

Plussat: The hotel is in quite a good location for the airport although it did cost us £9 in an Uber to get to the airport the next morning. Continental breakfast was ok but we still had to eat at the airport as not much choice.

Miinukset: The bed was terrible, every time you eve moved an inch it made a terrible noise so unfortunately we did not sleep very well at all.

Plussat: Breakfast from 4.30

Miinukset: I lived in the room for disability people

Plussat: Location was great and food served until 11pm which was really useful. beds comfy!

Miinukset: Car park is £8 per day which I wasn't aware of. Gym isn't great - very basic. Reception refused to give me an invoice for my stay as I has prepaid through booking.com, so needed to call site for a resolution.

Plussat: clean and functional , god nights sleep on a comfortable bed

Plussat: Kelpo majapaikka lentokentän läheisyydessä. Perushyvä huone ja aamiainen. Ystävällinen henkilökunta.

Miinukset: Ei moitittavaa.

Plussat: The room was big and lighting was fine. Bathroom was welll appointed but to have Hilton in the name is a poor reflection of a good hotel chain

Miinukset: It was a cold day and the heater was terrible. The staff did their best by trying to make the wall heater work and even brought up a portable radiator. No matter how nice the room, being cold colours ones perceptions. Having to sit in the room with 4 layers of clothes was horrible. I stayed in motorway services and B&Bs with warmer rooms. Not what I expect from a Hilton. The staff were wonderful though

Plussat: Hotel is located in a quiet area of Luton. Well maintained hotel with great facilities. Gym was modern and well kept. The availability of an ice machine in the corridor was a nice touch as well.

Miinukset: Beds not as comfortable as expected but other than that nothing to complain about

Plussat: Great reception, room perfect for requirements, excellent breakfast

Plussat: It’s comfortable and breakfast is great

Plussat: Food was very good, clean and comfortable throughout

Miinukset: Nothing

Plussat: Good to have lift to upper floors. Parking for disabled.

Miinukset: Poor signage. Very long corridors. Heavy doors.

Plussat: Staff were great hotel was very clean and new.

Miinukset: Main Tv channels didn’t work on tv in room. Couldn’t watch MOTD

Plussat: i came,sadly,for a funeral and the hotel was right next door. staff were brilliant - especially in the restaurant. i enjoyed chatting to the hungarian and romanian waitresses. most welcoming.

Miinukset: nothing

Plussat: Hyvä ja avulias palvelu. Hotellin ravintola OK-tasoa. Hotellihuoneet isoja.

Miinukset: Huoneen kokolattiamatto hieman likainen ja epäsiisti, ja muutenkin viimeisin siivous oli jäänyt melko pintapuoliseksi. Huoneeni ikkuna oli suoraan kohti melko vilkkaasti liikennöityä tietä, josta tuli hieman meteli iltaisin ja aamuisin.

Plussat: Todella ystävällinen henkilökunta joka hoitaa esim taksinvaraukset ( päinvastoin kuin Hampton by Hilton hotellissa jossa oli todella tyly henkilökunta). Huoneet siistit ja rauhalliset.

Miinukset: Keskinkertainen ( mutta tyypinnen) englantilainen aamiainen - hieman terveellisimpiäkin vaihtoehtoja saisi olla tarjolla

Plussat: It’s lovely, clean and breakfast is excellent

Miinukset: Receptionist was taking a telephone call while booking me in - very unprofessional, felt a nuisance and uncomfortable asking further questions about our stay. Not what I would expect from Hilton

Plussat: Everything else was perfect

Miinukset: I was disappointed that their was no handwash in the bathroom. I had my own handwash.

Plussat: Room was clean and tidy

Miinukset: Staff weren’t very helpful, i rang in earlier to state that my partner will be checking in before me but booking was under my name but to accept him in. Staff didn’t accept him had to wait till i arrive, staff weren’t apologetic at all. Also had NO service in my room, wifi didn’t work well either

Plussat: The staff was friendly. That is the only good point about my visit

Miinukset: The mattresses on the bed the moment you turn you can hear the springs in it. So it was a bit uncomfortable to sleep on. Secondly, the pub closes at 01.00am and I understand about the noise and people about to leave. Some people stayed outside the pub on the benches and kept on with their conversations till 02.30am and that completely ruined mine and my wife's sleep.

Plussat: Good location for Luton Airport, even if tucked away down narrow lanes. Nicely presented room. Quiet !

Miinukset: Inaccurate times given at check-in about kitchen times so had to go back into town as missed chef. Bathroom was ok, just VERY small.... Had to ask for continental style breakfast, Full English presented as default.

Miinukset: Only one item. No chair in our room. As my wife suffers from back problems a chair as standard equipment would have been more practical than sitting on a bed. The hotel, while charming and excellent value for money is extremely hard to find if you don't know the area. My satnav did not recognise the post code, and we drove around the area for about an hour looking for it. We found it eventually, but the access is quite well hidden, with only one half concealed sign to the location of the "village". Leaving was easier as it was daytime, but access in the dark is very difficult.

Plussat: This place is SO lovely, charming, and sweet, and all of the staff so caring and very, very friendly! Loved staying here - was only for one night and wished I could have stayed longer!! Also, wonderful full English warm breakfast!

Miinukset: There was nothing I didn't like! I loved everything!

Plussat: Very friendly staff made us very welcoming

Miinukset: Nothing

Plussat: Good value Nice reasonable priced restaraunt with friendly staff Hot showers Nice short drive too airport

Plussat: Cosy and clean. Good location for the airport

Miinukset: Great location for an early flight from Luton Airport. This was our 2nd stay and would use they again.

Plussat: Bar and food were very good. Bed and shower were quite basic but good value for money. Staff and owners very friendly

Plussat: Complimentary breakfast and a lovely room at a fair price.

Plussat: Nothing

Miinukset: Extremely thin walls could hear the people next door Radiator wasn't working

Plussat: Great location beside mall ,beautiful room and and great tv ,limited but beautiful breakfast plus free tea and coffee 24 7

Miinukset: Nothing really ,just think that luton let's down this hotel

Plussat: breakfast filling

Miinukset: the early morning chimes from the church .hotel a bit difficult to find . a sign from library road showing the entrance needed

Plussat: A great welcome from the reception team,offered complimentary coffee

Miinukset: The postcode on site incorrect,drove round in circles to find hotel,poorly sign posted. Room was cold,water was luke warm in bath and shower. Please accept this as constructive feedback not a complaint

Plussat: All of it

Miinukset: All of it . Lovely

Plussat: The room was comfortable and clean

Miinukset: There was no refresh

Plussat: The room and the people who work there

Miinukset: Nothing

Plussat: Lovely big,clean comfortable room.Excellent location,next to town centre. Breakfast was good.

Miinukset: Shower was stop start on the 10th floor.not impressed.

Plussat: Good breakfast. Efficient check in and easy check out.

Miinukset: Area surrounding hotel is not the best but is really near to train station and quick taxi ride from airport.

Miinukset: Parking was a nightmare and as a disabled person it’s somewhere I wouldn’t recommend to those less able to walk. Coming out the hotel at 3am to then find out I couldn’t get into the car park the way we came in and having to walk 15 mins plus walking thorough the street at that time was quite unnerving

Plussat: Aamiainen oli loistava.

Miinukset: Hotellin sisääntulo oli hieman vaikea löytää.

Plussat: Henkilökunta avuliasta, ystävällistä niinkuin tietysti kuuluukin olla.

Miinukset: Huone 10 kerroksessa, suihkun veden paine aika olematon ja ensin ei saatu edes lämmintä vettä, se kyllä korjattiin heti kun asiasta mainitsin. Aamiaisella ei lainkaan kurkkua, tomaattia tai muutakaan vihannesta, ei leikkeleitä tai juustoa. Munakokkelia, kinkkua, makkaraa ja papuja ne oli siis lämpimänä, kyllä niillä tietysti jaksoi.

Plussat: As a religious Jew, the bread was kosher klbd, the cereals were Kellogg's. So a possibility of having a decent breakfast exists.

Plussat: Food was good , staff was brilliant

Plussat: Room adequate restaurant limited menu & what I wanted was no longer available over priced menu

Miinukset: Better menu & more reasonably priced

Plussat: Professional and cheerful staff deserve a distinction, Very nice Hotel and Rooms clean and fresh, spacious and nice bathroom,

Miinukset: Smokers before entering the hotel.

Plussat: Very friendly staff, clean, comfortable, quiet room, generous breakfast

Miinukset: bit of a hike to the airport

Plussat: Very friendly and helpful staff! Great location, only 10 min walk from terminal

Plussat: Everything just as it should be in terms of room facilities. Polite, friendly staff. Brilliant breakfast.

Miinukset: Shower stalls with partial shower glass

Plussat: Near airport and comfortable

Plussat: Helpful staff, good food in the restaurant, really quiet room. Perfect for a 4am check in at the airport. I would choose the hotel again.

Miinukset: Nothing.

Plussat: Parking (it was free). The rooms were well kept. Very clean rooms and bath linen were lovely. Air conditioning worked. Lovely Bathroom very modern.

Miinukset: The heating did not work when I wanted it. The walls in the room could do with a fresh lick of paint. They could have warned me to expect some upheaval in the reception area due to refurbishment work but not a great issue.

Plussat: Location

Miinukset: The first room given us there was no hot water for a shower. Second room supplied the hot water ran out after the first shower.

Plussat: Bed was comfy and food was good.

Miinukset: No reception desk and no indication of where you should go when you arrive.

Plussat: Good location, friendly staff and good food.

Plussat: Bar man was a outstanding host. And how hot the shower was as it took us 4 hours to get there

Miinukset: Room too small, Shower ceiling was so lower I kept hitting my head on ceiling

Plussat: We did not take Breakfast but evening meal the night before was very good value

Miinukset: Lack of parking

Plussat: Good breakfast choice

Miinukset: Not able to remove plug from bath. Temperature outside 7 degrees heating not on in bedrroom .Took awhile for room to get warm at 1.30 a.m

Plussat: Edullisuus, sijainti, siisteys.

Miinukset: Aamiaisella ei puuroa eikä juurikaan gluteenittomia tuotteita.

Plussat: Easy check-in, really close to Luton Airport (walking distance). Big and comfortable bed, tea and coffee making possibility and ironing (!) in room. Perfect stay for an early flight before or a late flight after. Would recommend.

Miinukset: there were no phones in the room, no proper reception desk

Plussat: Good location close to airport

Miinukset: Rooms very small

Plussat: Nice clean room for an overnight stay near the airport in a very good price

Miinukset: everything was ok,no problems

Plussat: Location close to the airport.

Miinukset: Towels were dirty.

Miinukset: Door between rooms is not convenient. You can hear everything from next room.

Miinukset: Further from the airport than thought

Plussat: The calm way the the front desk dealt with a group of troublesome men.

Plussat: Nice colours.

Miinukset: Small room not quite cleaned. It has a shuttle for the airport but you have to pay for it almost 3 pounds

Plussat: Distance from airport

Miinukset: Limited car park. Lack of toiletries in bathroom

Plussat: The hotel was great - staff, clean, amenities. Extremely comfortable if you have a flight early in the morning and you have a baby and dont want to have a long ride in the morning. We already booked a room for our next trip.

Miinukset: We booked a room with a queen size bed, but there was just a standard double.

Plussat: The room was cozy and had temperatyre control. There were reading lights above the beds and nice tv.

Miinukset: Nada.

Miinukset: Lack of food in the hotel.

Plussat: Vaikka hotelli sijaitsee aivan lentokentän vieressä niin meteli ei haittaa nukkumista. Lentökentältä kävelee kymmenessä minuutissa hotelliin ja hotellilta kävelee vartin verran Lontooseen lähtevään junaan. Hinta& - laatusuhde todellakin ok.

Miinukset: Huoneet ovat melko pieniä ja aamisella olisi voinut olla vähän kasviksiakin.

Plussat: Location to airport.

Miinukset: Where is the free tea and coffee facilities like in most other hotels in UK? It doesn’t cost much to supply these.

Plussat: Very good value for the money, location really close to the airport and 2 bus stops to Luton shopping centre

Plussat: Very clean, simple but has exactly all you need. Good bed, good temperature control. 24/7 front desk.

Miinukset: I was repeatedly disturbed during my late checkout. I had very delayed flight so I was trying to sleep. Huge disappointment, but I was refunded for the late checkout at least.

Plussat: Awful

Miinukset: All of it

Plussat: Location and food quality and prices

Plussat: Staff

Miinukset: Room coffee

Plussat: The breakfast was nice, staff is helpful.

Miinukset: The only minus is that being on town centre, you will hear music until 3am.

Plussat: as for the hotel itself, the staff at the hotel are very kind and attentive and friendly and are always ready to help. Your requests are answered quickly and does everything possible to make you feel comfortable and safe from the free parking if you arrive and you must warn about this in advance. The room has everything necessary also has all the amenities in order to feel a little Korolev because those amenities that provide This hotel, even in London, for this price can not provide you therefore Romney thank the staff because they really reacted very well to how I met

Miinukset: next to the hotel there are other clubs in the evenings there are fights screams and all kinds of showdowns of course it's not very good when you wake up due to the fact that it yells it must be very careful with the topic Where and how to spend time at night because the people in this city do not behave very adequately

Plussat: The staff are lovely,bit confusing first because got no reception so have to go to bar for booking in,breakfast lovely ,very at ease hotel.

Miinukset: Bed was a little hard for my liking but that is just my problem and could do with being able to open window a little more on the hottest day of the year but overall was really impressed.

Miinukset: Waiting for breakfast every day 30 min!! Tragedy!!

Plussat: Price is excellent considering I booked on the day I wanted to stay as the wheelwrights cancelled my booking at 5pm! Very accommodating, food is really good and being above a pub certainly has its advantages ;) Breakfast in the morning was lovely and is included in the price! Room was spot on, bed was comfy and bathroom had everything you needed!

Plussat: Accessible to everything

Miinukset: The room was cold and the heater/radiator wasn’t working. Slept feeling cold the whole night. Fire/alarm goes off unexpectedly and can wake you up in the middle of the night.

Plussat: Nice to get fresh made breakfast. We took the classic English Breakfast. The atmosphere was very nice, such as local pubs usually have.

Miinukset: The room we are allocated smells only of smoke. The second room also but less.

Plussat: Room was clean and comfortable. The landlord was very helpful and carried my bag to the room. The cask ales on the bar. Central location in Luton.

Miinukset: The waitress at breakfast did not ask me for my order when she brought my colleague's breakfast. I had to go and chase her to place my order.

Plussat: Convenient location

Miinukset: Building works going on so have a makeshift reception area. Long walk to the room and no lift. Woke up in the morning to no electricity and no water. Was told it will be back on when it’s on. It still wasn’t on when we left at 12 o clock so couldn’t shower. There was damp behind the radiator in my room. My friend room had ripped wallpaper and a hole in the wall. Probably the worst hotel experience I’ve ever had.

Plussat: Staff very friendly.

Miinukset: N/a.

Plussat: Good location, handy for Luton Airport and readily walkable to nearby village of Markyate with a couple of good pubs.

Miinukset: I chose this hotel mainly because it had a pool but with 2 minutes of being in, I was told to get out as the pool was being closed due to some issue with the chlorine concentration. Sauna also out of order. Room very hot despite running a/c all night. Beer prices seem excessive £4.90/pint.

Plussat: The view on a sunny day

Plussat: Location to airport parking Bed comfortable & clean bathroom

Miinukset: Room was very tired , needed updating! Old furniture, wallpaper coming off walls.

Plussat: Nice evening meal..

Miinukset: Having a refurb in reception not mentioned when I booked the rooms were very very dated & tatty..

Plussat: Only 15 minutes from Luton Airport with easy access to the M1, good car parking, breakfast was good and staff were very helpful.

Miinukset: The only access to reception that I could find was up a set of steps. Although not many steps, it was difficult to manoeuvre with a heavy suitcase

Plussat: Staff were brilliant! Food was good! Clean and tidy room!

Miinukset: Price was fair but could have booked a local hotel for less...

Plussat: Standards were poor. Bathroom not clean

Plussat: Clean rooms and nice bar with outside area

Miinukset: Nothing

Plussat: Customer service was great. Very professional and polite

Miinukset: A strange smell in the room. Moldy bathroom and extractor fans didn't work.

Plussat: The guy in reception names Lorell was most pleasant , polite and helpful. Room answered all my needs.

Miinukset: The street was a bit scary at night

Plussat: Everything & it has a 24 hour shop which is open 365 days per year & next door literally attached to the hotel which sells absolutely everything food wise.

Miinukset: my shower door needs an upgrade.

Plussat: I have stayed her before and all was ok. Unfortunately this time my room had not been cleaned properly and I had the horrible experience of finding a used sanitary towel in the bathroom!! Very unpleasant! If that had not been cleaned what else had not been cleaned? Bad housekeeping! Reception staff were friendly but I will not recommend or ever stay here again!!!

Miinukset: The used sanitary towel left in the bathroom!

Plussat: The staff were lovely, very helpful and the bed was very comfortable

Miinukset: I couldn't sleep despite the bed being very comfortable as unfortunately there were a few people outside of the building who were talking loudly at 3.00am as if it was the middle of the day!! I discovered that there is an off license right next door that must be open practically all night, attracting very noisy people right outside my window in the middle of the night and making it impossible to sleep. My room was No.11 upstairs. The street outside of the hotel is also dirty with rubbish in the street and doesn't feel very safe at night.

Plussat: The young man on reception was great, very helpful

Miinukset: The room was very tiny with beds for 3 people but very little space for suitcases. Area is a bit rough.

Plussat: Handy with 24 hour reception, and easy connection to airport and railway. 11am checkout is better than the norm - 10am - and allows me to get some work done, if need be.

Miinukset: Location is a boisterous, so not ideal to be overlooking the road.

Plussat: The staff was fabulous! Very profesional and helpful - thank you so much! Great location, does the job for someone travelling in and out of Luton (10-15 mins away in taxi).

Miinukset: Loud room, very acoustic, people in rooms next door woke me up several times during the night.

Plussat: location.

Plussat: Convenient location on main road, easy to find. Good parking facilities. Proximity to airport. Petrol station opposite. Generally very clean. Comfortable beds. Staff polite and helpful.

Miinukset: Dry bread at breakfast table. An extra electrical application in the room would have been welcome, shaving charging phone etc. Although room clean, objects found under bed from previous guests stay !

Plussat: Good

Miinukset: Nothing

Miinukset: Room was in basement which is maybe not important as we stayed after long flight and wanted to catch up with sleep. Toilet was making massive noise , towels were smelly chemically ..and my partner car was robbed outside the hotel along with other few cars. Definitely Luton it’s not the place to stay seems very rough

Plussat: Sänky ok. Aamiainen ok.

Miinukset: Parkkipaikka oli täynnä kun saavuimme. Kylpyhuone oli siivoamatta edellisen asukkaan jälkeen.

Plussat: The customer service by the people running it.

Plussat: Good location and the customer parking slot

Miinukset: The breakfast need to be updated

Plussat: Reception staff was very friendly and helpful, check in 24hrs and convenient for airport

Miinukset: Lack of parking, drunk people outside,

Plussat: Nothing

Miinukset: There was no parking at the hotel and we were told to drive away and park in the car park at a distance. We drove to the car park which was an unpleasant area and we felt unsafe walking around at 2am in the morning. Therefore we took the decision to drive home. Had we been told prior to arrival we that there wasn't parking we would not have booked with them

Plussat: The place is very clean and tidy. Visited several times before when visiting family in Luton and will continue to use. Very clean and tidy. Good room size. Staff friendly and approachable.

Miinukset: Nothing we didn't like.

Plussat: The rooms were basic but very clean

Plussat: The staff were nice enough and the rooms were as expected for the price.

Miinukset: The location was evidently poor when there were dozens of police cars outside on arrival. Drug addicts congregated outside and begged us for money within 5mins of us arriving.

Plussat: Close to the air port.

Miinukset: The room was spacious and clean.

Plussat: Friendly, helpful staff. Great location from Luton airport and train station. Good breakfast. Great value for the price.

Plussat: Comfy beds

Miinukset: Bathroom needs fixing up

Miinukset: Very nosy room on the main road, was rudely woken up due to a couple having a headed argument in the room above . I found the room very hot due to broken AC unit, no hair dryer, the bar had no ice!! Found one of the staff very lazy, laid on the sofa in front of customers, gave the impression that everything was to much trouble.

Plussat: Clean, beautiful lobby, great breakfast, comfortable room.

Miinukset: Parking was very limited and tricky to get into.

Plussat: The staff were lovely

Miinukset: The hotel looks nothing like the pictures, the hotel is very tired and needs a refurb, single glazed windows and broken air con made it very noisy, drunk people at 3:30 Didn't help.

Plussat: Close to downtown and airport. Wonderful value.

Miinukset: None

Miinukset: I didn’t like the fact I didn’t be greeted with a smile by the receptionist also when I wrote what I needed extra when I booked when I arrived the last 2 times I used this hotel I didn’t recieve what I had asked for which isn’t acceptable as a paying customer. Im booking it today for the third time to see if they fail for the third time in a row. Goodluck to them because I would be complaining.

Plussat: Good breakfast and staff were friendly. The bed was comfortable.

Miinukset: The hotel was a bit run down in places, for example tiles missing in bathroom, lights throughout reception and bar area flickering, single glazed windows. The room was very cold and I had to ask reception to turn up the heating. The heating was quite noisy during the night.

Plussat: Enough space, comfortable room.

Miinukset: A small fridge in the room would be just perfect. Non isolated windows, you hear cars on the street 24/7

Plussat: Very clean and tidy

Plussat: The breakfast was very filling, I struggled to finish it. The location was ideal for what I needed.

Miinukset: I booked this accommodation as it was described by booking.com as serving food in the evenings, When I went down to the bar there were no menus on tables and when I asked they said that they weren't doing food in-spite of documentation in my room saying food was served every evening.

Plussat: The staff was really great! The bar tender ordered me kebab delivery since I arrived after the kitchen closed.

Plussat: It was convenient to where I wanted to be!

Miinukset: I did book a twin room - however when I arrived it was set up as a double! Luckily for the hotel my daughter didn’t accompany me as planned so I didn’t have to get it changed as I am not sure how it would have been achieved as it was after 9pm. Also on the 2nd night to noise from the bar area was very loud and continued on until nearly 1am! Luckily I didn’t need to get up earlier than 8am. It was ok for what for the rate!

Plussat: Good bar good food beside airport

Plussat: The bed was very comfy and the pines was very close to the friends we were visiting. The full english was to a good standard

Miinukset: We stayed on a Saturday night where they were hosting an 18 year olds birthday party which went on till nearly 1am in the morning. All could be heard from my room. We would have liked to have gone to sleep by 10pm but due to the noise level ended up staying up until it finished which having driven a long way that day and a long drive back the next day was not ideal. On arriving at the pines I was asked to pay £63 and I explained I had already paid. This was not believed till I showed the receit.

Plussat: Location and breakfast

Miinukset: The noise .. the fact you have to go looking to find someone on reception...the Free WIFI didn’t reach our room

Plussat: Flying from Luton airport next morning the hotel fitted the bill - friendly staff, good breakfast - will use it as a staging post for airport and London again.

Plussat: Convenient location, clean comfy bed.

Plussat: The location was very good.

Miinukset: Cleanliness, staff behaviour, no value for the money.

Plussat: Bedroom is fine, but bathroom is quite tired.

Miinukset: Shower facilities not the most user friendly.

Plussat: Value for money

Miinukset: My room was in front of the smoking area

Plussat: The person at the reception when I checked it was friendly, patient and very polite also very helpful. His customer service skills was on point.

Miinukset: The room wasn’t clean properly. The sink in the bathroom did not work. The room smelled of cigarette smoke. I was very disappointed. I had to brush my teeth in the shower as the sink was not working. The sink in my sister’s room did not work either. Such a pity because the hotel seems such a nice place.

Plussat: I have stayed at the Chiltern many times and the staff are all excellent. The location of the hotel is perfect for me as is within walking distance of work and the room rates are excellent. I was in one of their newly refurbished rooms and it was excellent.

Miinukset: Nothing.

Plussat: Not alot really

Miinukset: Staff attitude Room wasn't clean at all

Plussat: It's a pleasant place, rather busy but great reception team their beds are special. Nice. l

Plussat: The bed was comfy

Miinukset: The staff weren’t helpful The reception and restaurant did not answer the telephone In room 110 a pipe was leaking and bathroom was smelly. Bed were dirty in room 134 Curtains had paint on

Plussat: nothing

Miinukset: all of it

Plussat: Basic

Miinukset: window would not shut

Plussat: Nothing !!

Miinukset: We booked this hotel as we had a early flight from Luton, we arrived at 5 and was expecting to go to sleep at 7. Well a wedding was taking place and drums was consistently going all night we ended up with no sleep what’s so ever ! Waste of money will not be going back poor! Rooms were not clean coffee all up the wall and dirty towels. Couldn’t wait to get out !! I would of rather slept in my car ! This will be going on trip advisor

Plussat: Friendly and helpful staff ,location very accessable , huge space for parking . Very clean well maintained room.

Miinukset: Electric heater,wish they could gave provided hair dryer, could be very handy.

Plussat: room very clean

Miinukset: nothing

Plussat: I liked that the bed was comfortable

Miinukset: I didn’t like the smell of the room (no circulation of air), did not have a AC. Window was thin so could hear everything from outside. Shower only had boiling water.

Plussat: Location was really close to station. For the area... Which I think Is a bit seedy it was good to be able to just go across the road to a pub or restaurant. Shopping Centre also very close. This is nothing fancy but for the price excellent value and the staff were really great.

Miinukset: It was all fine as far as hotel... Though Luton itself isn't somewhere I'd want to stay again

Miinukset: Can hear guests in other rooms, very noisy, bed extremely uncomfortable

Plussat: Everything

Miinukset: Nothing

Plussat: Convenient for the airport, free parking between 6pm and 8am

Miinukset: Ok location but very hard to find, you're better putting in the coordinates for the car park. The hotel had leaks, the walls in the room looked like they'd been spackled to cover damage, the beds weren't comfortable and there weren't any plug sockets in the room at all! We only stayed a few hours before a flight but i wouldn't want to stay any longer

Plussat: Location was close to the bus stops and train station. Easy to get to the airport. Staff was nice.

Miinukset: The floors were dirty and sticky. Duvet had a big stain on it, I got a new one, although reception didn't want to at first, since it was on the actual duvet itself, not the sheets. Shower was lukewarm at best and sprayed in all directions. Cigarette burn stains on the floor and bedside shelf. Lights in bathroom kept flickering the whole time and the overhead light dimmed randomly, and no way to turn it off with out taking the key card out of the slot. No lamp by bed.

Plussat: Cost. Comfortable bed. Quiet. So close to station.

Miinukset: Area is a little rough at night. But if cab drops you off outside it's perfectly safe.

Miinukset: Bathroom was not clean enough (ex, hair on bathroom walls, toilet was not proper clean ). Floor was not proper cleaned , I was not able open window.

Plussat: Very close to the train station

Miinukset: In the morning I found a nasty looking bug in the bed, the room was overly hot despite being in a room with a window. Very cramped for two people.

Miinukset: Very cheap, felt like a youth hostel.

Plussat: Horrible dirty hotel stinking of cigarettes can hear every other guest coming and going avoid at all costs.

Plussat: Room without a window is dark and very good to sleep till 10. Bute Street car park right behind the hotel. Wet room and shower first class,excellent location, very good internet in the room.

Miinukset: Tv could work next time