Luton hotellia

Plussat: It was a last minute booking and they have room available

Miinukset: The room was very small and dirty. If you want them to clean the room is £5 per day. The aircon is comunal, meaning you have to go to reception to ask for it and that include few rooms, not the best option. They have an small table where you can put your phone and that’s it, and don’t border asking for a window, a part of being more expansive the window don’t open at all. No even for fresh air. Ours was sealed with silicone. They also say you can ask for a fan, but when we ask for it the reception told us they didn’t have it.. Seriously this is not a hotel, I’ve been in better places. Don’t waste your money here.

Plussat: Only the bed

Miinukset: No trash bin. No light in bathroom

Plussat: Clean with own shower room.

Miinukset: Basic but clean. It was value for money for a bed for the night. Location isn't great in terms of types of people in the vercinity especially at night but good for working in Central Luton. Could be better if had tea and coffee available in your room. TV only had 1 channel working. Windows didn't open and air con not fantastic.

Plussat: The hotel was next to the train station and the people were really kind.

Miinukset: The room was quite small, and it was difficult to plague my phone.

Plussat: The manager was ok .

Miinukset: Everything it was really bad !!!

Miinukset: Very cheap, felt like a youth hostel.

Plussat: Room without a window is dark and very good to sleep till 10. Bute Street car park right behind the hotel. Wet room and shower first class,excellent location, very good internet in the room.

Miinukset: Tv could work next time

Plussat: Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs.

Miinukset: Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.

Plussat: Clean, friendly staff, basic but all that was required was there, good value for money

Miinukset: Bathroom light didn't work, orange walls, small, small bed, only one pillow each.

Plussat: Checking in speed very good, location very close to restaurants and train station.

Miinukset: I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.

Plussat: funny because it seemed to be at legoland

Miinukset: a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow

Plussat: For one night stay it was good, very clean

Plussat: it was crap

Miinukset: couldn't adjust heating, couldn't breathe.

Plussat: Price

Miinukset: The sheets in the bed appeared not to have been changed. I slept on top of the comforter.

Plussat:

Miinukset: Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.

Plussat: Puhdasta ja ihana sänky ja pimennysverhot hyvät ja ikkunanäkymät:Mona- Lisa, Kebab-ravintola, tieviitat mm. art ja media ja kävimmme hyvässä valokuvanäyttelyssä. Mutta eksyimme Lutonin kaupungissa.....

Miinukset: Ehdottomasti lisätkää huoneeseenne klaffipöytä ja tuoli, siis seinästä avattava haluttaessa! Oli epämiellyttävä laittaa ruokaa kapsekkien päälle ja epäromanttista myös......Olisi myös kiva saada edes valokopio Lutonin kaupungin kartasta siis keskustasta 100 m säteellä.

Plussat: Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby.

Miinukset: It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)

Plussat: Welcoming staff.Cooperative and eager to help.Clean environment.

Miinukset: No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.

Plussat: Convenient location.

Miinukset: The heating was not working and the room/bathroom was tired and shabby.

Plussat: The staff where helpfull first providing a very small electric heater and then moving me to another room upon request.

Miinukset: The first room had no heating, and on one of the coldest days of the year. The second room was warm but full of old broken furniture. With a bed the size of a large single definately not a double.

Plussat: The service in the restuarant

Plussat: clean, hotel staff ptleasant value for money

Plussat: Location

Miinukset: I think the beds need changing they are making alot of squicking noise

Plussat: Nice hotel staff

Miinukset: Dated hotel, net curtains everywhere let it down a lot

Plussat: co-operation of staff

Miinukset:

Plussat: it gave me everything that I really needed and there were no snags or problems

Miinukset: Not a big deal, but the bath was very short - too short for my long legs. At breakfast the coffee was quite terrible - why not real coffee?

Plussat: The hotel was very close to the motorway and the staff were very friendly and helpful.

Miinukset: No, the hotel was very good.

Plussat: The reception staff were very friendly and helpful. Inexpensive.

Miinukset: The room lighting could be better. The corridors were strewn with empty food trrays

Plussat: lyhyt matka lentoasemalle Luton airport, junaasema ihan vieressä, hotelli sijaitsee kauppakeskuksessa, tilava huone.

Miinukset: meluisa, yksinkertainen aamupala, rauhaton ja pelottava alue

Plussat: Extremely good value for money with a very nice breakfast included in the price. Train station only 5min walk, you can be in Central London very quickly. This hotel proved to be a very good choice even for a visit to Wembley (1 hour journey, only one change).

Miinukset: Water pressure was a little low in the shower. Parking places are limited and cost 10GBP extra.

Plussat: Friendly, comfortable, clean & great location

Miinukset: Nothing

Miinukset: No air conditioning and rooms were not sound proof. Next door room was knocking on our partition door

Plussat: Location in the centre of Luton and within 2 minutes walk of the theatre.

Miinukset: Air conditioning only in reception, it was very hot in the room although they did offer to provide a fan. There was no way to draw the curtain back to let daylight in as it was fixed at both ends. The secondary double glazing could not be totally closed to cut down on noise from the outside.

Plussat: Tea and coffee available at no extra cost as all times in reception. Breakfast was really good with hot and cold selection included in the price

Miinukset: No tea or coffee in the room

Plussat: Hyvin pääsi kulkemaan sisää ja ulos, kauppakeskus naapurissa sekä juna-asema lyhyen kävelymatkan päässä. Kahvia ja teetä sai lipitellä pitkin päivää.

Miinukset: Viereisistä huoneista ja ulkoa kuului aika hyvin äänet läpi. Toinen hissi oli pois käytöstä ja rappukäytävä minulle oli vähän haasteellinen korkeanpaikankammoisena.

Plussat: Aamiainen oli loistava.

Miinukset: Hotellin sisääntulo oli hieman vaikea löytää.

Plussat: Henkilökunta avuliasta, ystävällistä niinkuin tietysti kuuluukin olla.

Miinukset: Huone 10 kerroksessa, suihkun veden paine aika olematon ja ensin ei saatu edes lämmintä vettä, se kyllä korjattiin heti kun asiasta mainitsin. Aamiaisella ei lainkaan kurkkua, tomaattia tai muutakaan vihannesta, ei leikkeleitä tai juustoa. Munakokkelia, kinkkua, makkaraa ja papuja ne oli siis lämpimänä, kyllä niillä tietysti jaksoi.

Plussat: nice hotel, good location, close to the airport

Plussat: Very nice room with upmarket fittings.

Miinukset: Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.

Plussat: Brilliant stay lovely clean everywhere breakfast was brought up to the room this morning

Miinukset: Nothing to not like really

Plussat: Very comfortable

Plussat: Todella ystävällinen henkilökunta joka hoitaa esim taksinvaraukset ( päinvastoin kuin Hampton by Hilton hotellissa jossa oli todella tyly henkilökunta). Huoneet siistit ja rauhalliset.

Miinukset: Keskinkertainen ( mutta tyypinnen) englantilainen aamiainen - hieman terveellisimpiäkin vaihtoehtoja saisi olla tarjolla

Plussat: very comfortable bed! big and spacious room and friendly staff

Miinukset: was charged twice for my stay but when i raised the issue with staff they resolved it fast

Plussat: Was ok nice an relaxing

Plussat: clean room; comfortable bed

Miinukset: n/a

Plussat: Lovely room, excellent value for money

Plussat: the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices

Miinukset: No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.

Plussat: Nicely decorated reception area and room.

Miinukset: The location isn't great for central Luton.

Plussat: the cleanliness of the room and facilities in general was quite impressive

Miinukset: the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record

Plussat: Lovely new and clean hotel, friendly porofessional staff and a very comfortable night.

Miinukset: The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.

Plussat: Clean. New.

Miinukset: No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful

Plussat: For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.

Miinukset:

Plussat: Hotel staff very friendly, room very clean and comfortable

Miinukset:

Plussat: so the bed was very comfortable as was the room in general

Miinukset: the view from the room wasn't fantastic but thats a stretch to find something wrong to say

Plussat:

Miinukset: chack in took too long

Plussat: Hyvä sijainti lentokentän välittömässä läheisyydessä.

Miinukset: Epäsiisti kylpyhuone.

Plussat: The hotel has a great location (10 minutes by walk away from the airport). Clean and cosy room with everything you need for couple of days. Staff was polite and helpful. Thanks for staying.

Miinukset: I would only accept to get more for the breakfast we paid, however it was still acceptable during these days of coronavirus’ restrictions.

Plussat: No breakfast or even a drink because we left at 4.30am. They wouldn't even turn on the automatic drinks machine. Mean !

Miinukset: A packed breakfast or a refund for it.

Plussat: Hyvä majoitus, lähellä kenttää, kävelyetäisyyden päässä. Kaikki sujui hyvin.

Plussat: Very close walk to the airport. Breakfast in the morning was good.

Miinukset: We did not know that you had to put keycard into the wall to power up the room. We were tired and laughed it off though.

Miinukset: Not much gluten or dairy free choices for food.

Plussat: Due covid 19 breakfast just ok

Miinukset: Something hot

Plussat: Great location, staff and cleanliness!

Miinukset: No

Plussat: Kävelymatka kentälle.

Miinukset: Ilmastointi ei toiminut, jos avasi ikkunan kuului lentokoneiden melu..

Plussat: Large and comfortable rooms and bathroom

Miinukset: all fine

Plussat: Breakfast not my stile, sorry

Miinukset: Just breakfast ☺but it wasn,t bad. I don,t like this style

Plussat: Sijainti

Plussat: Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy.

Miinukset: Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.

Plussat: Comfort

Miinukset: N/A

Plussat: Excellent location by the airport, nice and professional personnel, professional services, clean

Plussat: the attention given by check-in staff and the comfort of the rooms,good food

Miinukset: none

Plussat: Location location location

Miinukset: Nothing bad

Plussat: closeness to airport, clean, efficient room

Miinukset: no warning that there would be a charge for parking the car overnight check in staff short on charm!

Plussat: Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.

Miinukset:

Plussat: Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .

Miinukset:

Plussat:

Miinukset: Ran out of things at breakfast time

Plussat: nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.

Miinukset:

Plussat: Aamiainen ok. Hyvä äänieristys.

Miinukset: Sisäänkirjautuminen tosi sekava. Ei varsinaista respaa. Henkilökuntaa sai vähän hakea. Sänky tosi kova

Plussat: stuff nice and helpful, nice breakfast

Miinukset: not clean enough, towels felt like someone has alredy used them

Plussat: Very convenient for the airport and the room had everything I needed for the night. I would happily stay here again, although the bathroom could have been nicer. For the price I paid (£47) it was good

Plussat: Sisäänkirjautumisen helppous: aurinkoinen vastaanottovirkailija oli lobbyssa vastassa ja mobiilista tarkisti varauksen ja kirjasi sisään - ei tarvinnut kirjoittaa lomaketta, kun kaikki tiedot olivat jo verkossa täytetty. Aamiainen oli maukas, runsas ja tehty tuoreista raaka-aineista. Lutonin lentokentälle on noin 1 km, eli sopiva kävelymatka (riippuen tietysti omasta kunnosta ja laukkujen määrästä).

Miinukset: Olisimme toivoneet palvelun olevan ystävällisempää ja huomioivampaa ravintolassa. Tervehtiä piti asiakkaana ensin ja aamupalalla ei yksikään tarjoilija katsonut päinkään. Illalla pääruuan jälkeen olisimme toivoneet tarjoilijan tulevan kysymään haluammeko jälkiruokaa, mutta sitä piti myös itse ehdottaa. Huone on melko pieni, ihan kompakti tosin.

Miinukset: Breakfast before 6.00am was very poor/nothing. Drunken, sleeping people in the floor.

Plussat: Staff very welcoming, thanks! Came late in the evening, everything was great!

Miinukset: Nothing really

Plussat: Aamiainen oli hyvä ja erilalinen, helppo ja nopea check-in. Lyhyt matka kävellä lenttokentältä. Kahvia ja teetä huoneessa :)

Miinukset: Äänet lentokoneista...mutta eihän sille voi mitään.

Plussat: Close to the airport and reasonable price to stay even booked last minute.

Miinukset: You get what you paid for!

Miinukset: I’ve stayed here on and off for 7 years now, and I can see the wear and tear, but it’s being kept up well and it’s unexciting but just fine.

Plussat: nice straight forward hotel close to the airport. The hotel is clean with a good service and food menu. Staff are always helpful

Miinukset: For electric car users, the hotel could up its game by providing 1 or 2 permanent fast chargers with dedicated spaces.

Plussat: Edullisuus, sijainti, siisteys.

Miinukset: Aamiaisella ei puuroa eikä juurikaan gluteenittomia tuotteita.

Plussat: Location close to the airport.

Miinukset: Towels were dirty.

Plussat: Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness..

Miinukset: Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.

Plussat: Room was comfortable, cosy and very clean.

Miinukset: Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.

Plussat: The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient

Miinukset: There are no complaints

Plussat: It's less than 15 minutes walk to Luton Airport

Miinukset: The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.

Plussat: the bed was really comfortable

Miinukset: none

Plussat: Friendly staff at the reception. Within 10 minutes' walk from the Luton airport.

Miinukset: We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)

Plussat: very good, we enjoyed in being there, very close to airport , so it was nice place. we will come again

Miinukset: none

Plussat: We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset.

Miinukset: Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.

Plussat: perfect location for very early flight next morning

Miinukset:

Plussat:

Miinukset: Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not

Plussat:

Miinukset: No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.

Plussat: I had an excellent time from check-in to check-out. Very staff friendly, the staff was spotless, the bed comfortable, and the shower facilities were good also. The breakfast was nice and I was given very helpful directions from the hotel to the airport.

Miinukset: Can't fault a thing

Miinukset: The shower did not drain as the plug hole was blocked. And the shower tray was very shallow so overflowed.

Plussat: The room was cozy and had temperatyre control. There were reading lights above the beds and nice tv.

Miinukset: Nada.

Plussat: Vaikka hotelli sijaitsee aivan lentokentän vieressä niin meteli ei haittaa nukkumista. Lentökentältä kävelee kymmenessä minuutissa hotelliin ja hotellilta kävelee vartin verran Lontooseen lähtevään junaan. Hinta& - laatusuhde todellakin ok.

Miinukset: Huoneet ovat melko pieniä ja aamisella olisi voinut olla vähän kasviksiakin.

Plussat: Easy. Convenient. Close to Airport with bus stop for airport right outside hotel as well as a shuttle bus which ran to airport. Easy travel from Parkway train station also. Flight delayed so ended up checking in at 1.45am and it was easy and quick.

Miinukset: Room 202. Sink did not drain, plug hole blocked.

Plussat: Value for money Location

Miinukset: A parking fine sent out the following week to our friend that dropped us at the hotel!!!!

Plussat: Everything. Just that we managed things like toilet roll etc. No kettle in room but I know it is because it is budget hotel. Nice stay

Miinukset: Nice people

Plussat: location in town centre good price

Miinukset: hotel was not clean dust on furniture, toilet door was broken but if your looking for a cheap hotel its good value for money

Plussat: Comfortably of bed and closeness to the city center Easy check in Staff very polite and helpful Worth the price we paid, considering the time spent there. Close 10-15 min drive to the airport with taxis being around £15-£20.

Miinukset: The closeness to the main road so you could hear traffic. Generators were outside our room so was a bit annoying but due to only staying there for a couple of hours before a flight, we did not request a change of rooms.

Plussat: Everything

Miinukset: Nothing

Plussat: Leaving the property was the best bit.

Miinukset: Rude staff, very rude. Broken items all over the bathroom (toilet roll holder, tooth brush holder etc...) Rooms were not cleaned properly Don’t want to go on any further.

Plussat: The rooms was nice and clean. Bathroom also lovely

Miinukset: The staff was rude... I also had something taken out of my room while I was at work staff didn't care at all and tried to accuse my room mate of this even tho was at work with me.. just very very rude and disrespectful

Plussat: Close to downtown and airport. Wonderful value.

Miinukset: None

Plussat: First day back in service and the hotel was spotless. Breakfast was served as a packed breakfast but quite acceptable under the circumstances

Miinukset: I asked for a glass of tap water to take to my room but they would only sell me a bottle of water which I think was rather mean

Plussat: Bright and airy. Comfortable rooms.

Miinukset: Nice hotel but far from airport. Friendly staff. Comfortable room but location let's this hotel down. Good breakfast.

Plussat: Cleanliness

Miinukset: Would have been nice to have a free shuttle from the airport.

Plussat: Location, excellent breakfast buffet, good food in evening offerings

Miinukset: Unable to call internationally and night staff had no clue about solving situation.

Plussat: Good shower and comfy bed

Miinukset: TV reception poor, picture kept breaking up. Milk had curdled in pots in bedroom Bus to take me to airport didnt arrive as was advertised and I ended up having to pay £10 for a taxi. Air con didnt seem to work.

Plussat: Clean, comfortable and near airport

Miinukset: Unfortunately the receptionist was not very clear speaking and had to repeat many times Otherwise ok

Plussat: The location is more or less central, close to the town and bars/ pubs, right next to the station and airport. Always clean and friendly staff.

Plussat: Mattress was comfortable Staff was nice Location is good

Miinukset: Bed made alot of noise Air conditioning would only go down to 19 degrees Window does not open, a very stuffy room Breakfast was very poor

Plussat: The hotel is in quite a good location for the airport although it did cost us £9 in an Uber to get to the airport the next morning. Continental breakfast was ok but we still had to eat at the airport as not much choice.

Miinukset: The bed was terrible, every time you eve moved an inch it made a terrible noise so unfortunately we did not sleep very well at all.

Plussat: The breakfast was a 10/10

Miinukset: night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!

Plussat: Kelpo majapaikka lentokentän läheisyydessä. Perushyvä huone ja aamiainen. Ystävällinen henkilökunta.

Miinukset: Ei moitittavaa.

Plussat: Very basic. Hotel staff did their best to help guests in these complicated times

Miinukset: Having diner in the room; but what can you do in corona times

Plussat: The room was spacious, comfortable and relaxing.

Miinukset: Unfortunately the staff member who was working that night was very rude. And expected me to know that if their was no walk in bookings that if they were online we could book them their. But the room itself was like every holiday Inn really.

Plussat: Very friendly staff, clean, comfortable, quiet room, generous breakfast

Miinukset: bit of a hike to the airport

Plussat: Great staff on front desk

Miinukset: Window size

Miinukset: Shower stalls with partial shower glass

Plussat: 8 minute walk to airport. staff was wonderful trying everything to make an unpleasant situation good.

Miinukset: it is worn and tired, carpet thread bare with seams open. It is understandable the restaurant is still not open.

Plussat: The staff were very friendly and accommodating, particularly when I requested a quiet room.

Miinukset: The bed and pillows are not particularly comfortable, and there is a very limited shuttle bus service, so be prepared to walk to and from the terminal.

Plussat: Bery fast check in /checknout, very friendly, nice rooms but not big

Plussat: Food in the restaurant was very nice. Italian chef. Felf like we were eating in Italy the pizza was that good

Plussat: All of the staff were clearly ready to provide service, the duty manager, in particular, went out of his way to ensure that I had all that I needed. I arrived too late for the restaurant (albeit see below) and the bar staff nevertheless provided me with a very nice sandwich and glass of wine. My bags were kept whilst I had appointments the next day and my day also kept in the secure car park a short distance away (which the duty manager guided me to on foot, the night before) until I needed it.

Miinukset: Had I known the restaurant (Pizzeria) would close somewhat before the actual designated closing time (because it is a wood fired oven) I would have finished my call sooner and got downstairs. That could have been publicised a little better but that is me being pedantic.

Plussat: Parking facilities. Reception and bar attendants. Clean and comfortable room. Room service.

Miinukset: Unable to taste the famous Icon pizza, perhaps because of time. The room telephone was inoperative but the reception staff apologiesed and promised to log it in for repairs.

Plussat: The place was clean tidy and nice . Staff was amazing and during my stay i came down for breakfast and I am sure it was the manger he morning to me he had a blue suit on but everything was very good . Thanks you all very much.

Miinukset: Beautiful

Miinukset: The staff not very helpful. Wanted to downgrade me when I asked for a room with bath.

Plussat: Small, charming, unique, clean, modern

Miinukset: Luton itself is not great

Plussat: The personal touches and friendliness of the staff

Miinukset: N/a

Plussat: good but too small room.there was no place to turn around in the room.the drininking water was charged 2.50 pounds a 350 or 500 ML bottle. this is the most expensive water I ever had in my life. there was no place to keep your clothes and no writing table. it was not worth for 123 pounds a night. one night stay it is ok but 4 or 5 night stay it is not a place recomended.

Miinukset: The front office staff was extremly very good and they make you feel at home. the English breakfast was excellant. my best wishes to front office staff Virginia and Michel.

Plussat: Nice interior, good atmosphere

Miinukset: the room was a bit cold, but that might be due to the start of winter and heating not yet adapted to the colder temperature?

Plussat: Good service, clean rooms

Plussat: Staff very polite and helpful. Noting special to mention concerning the hotel.

Miinukset: The room is very small. Definitely not a four star hotel!

Plussat: we arrived after midnight staff was very helpful and nice. the room was small but very cozy

Miinukset: shower door didnt close properly which caused flood in the bathroom, but because of late hour didnt complain

Plussat: It is a smart, new & well furnished hotel.

Miinukset: The tv only had one channel & it was over 24hours before this was corrected.Also, and more seriously, because of alledged wiring problems the lights in the bathroom did not go out unless the "power card" was removed from the wall. This than meant all power to the room was switched off, including the air conditioning. I also advised reception on check out that this fault, which I understand is also in other rooms, could be a fire risk. Not good! There were also problems at breakfast with regards to quantity & quality of food as well as service.

Plussat: The staff were friendly, the room was nice and there were some nice touches.

Miinukset: When ordering dinner my starter failed to arrive with everone elses I was then informed that they had run out ! by the time I was told my party had finished theirs. When trying to order wine everything I chose was not available. One of my reasons for picking this hotel was to look at its suitability for hosting future conferences which I organise on a regular basis. Based on my experience I don't feel at present that I would be able to recommend that we use the hotel.

Plussat: Staff are extremely friendly and helpful. Very stylish & comfortable

Miinukset: Location. Very limited of on-site parking. Bedroom too small. Breakfast service very slow - frustrating for business users.

Plussat: The staff was really great! The bar tender ordered me kebab delivery since I arrived after the kitchen closed.

Plussat: The staff were very friendly and efficient. Breakfast and the food in the bar was excellent and great value.

Miinukset: Had a problem with the heat in the room. Unbelievably it was too hot.

Plussat: helpful friendly staff, great breakfast

Miinukset: nothing

Plussat: i liked the family atmosphere about the layout of the whole place , very friendly , id definately go back their,

Miinukset: no

Plussat: The room was comfortable and the breakfast was fabulous

Plussat: English style hotel, private baths, convenient to city and train station, friendly staff, full English breakfast available, restaurant downstairs.

Miinukset: Downstairs pub noisy, particularly on weekends. No lift or AC.

Plussat: It was a very friendly family business, brilliant

Miinukset: Nothing

Plussat: Staff very helpful, nothing was too much trouble

Miinukset:

Plussat: the staff were friendly

Miinukset: the rooms were not warm

Plussat: Room was clean and spacey. Looked lovely on the face of things.

Miinukset: Room noisy- below cylinders, couldnt sleep, eventually got taken out of noise put in another room,but no heating -froze.NO wake up call as promised which was 3.00am. Hotel not near enough to reatsuarants, andcouldnt even sell us supper. Found staff friendly but inefficient. Boss's son had a rowdy party till wee hours of morning in pub below which the staff couldnt control.

Plussat: - Pet friendly - Beautiful building with beautiful rooms and beautiful gardens

Miinukset: - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance

Plussat: Extremely beautiful setting which was perfect for us and our dog. Very polite and professional service where ever we went. Beautiful clean and inviting hotel.

Miinukset: Nothing.

Plussat: Absolutely beautiful building- huge and stunning! Lovely grounds and plenty of walking. Borrowed some bikes for a cycle around. Lovely breakfast and dinner. Can’t fault either of them. All staff very, very pleasant. Molten Brown toiletries in room were good. Good coffee machine in room and able to order milk from room service for cuppa! Lovely bedroom with views of garden and huge bathroom.

Miinukset: Had to change room as not what I had booked- booked room with double bed and sofa bed but didn’t get this. They said I should have requested it although booking said room with sofa bed! Very nice room but from pictures but didn’t look anything like the pictures of what I thought I had booked on website. Very expensive for what it was. Swimming pool disappointing. Mosaic tiles in warm tub had come off in places. Quite small and tiny changing rooms too. Didn’t book the Spa so cannot comment about that. Some areas looked a bit “tired”. Fridge didn't work in room and smelt a bit musty

Plussat: setting was nice and the dinner was nice but breakfast was very poorly cooked

Miinukset: felt like an 80s large bnb

Plussat: This is our fourth time staying at Luton Hoo. The room was upgraded to an Executive room when we arrived and was wonderful - very spacious, clean and comfortable with everything you can think of including slippers and robes. the evening meal in the brasserie was very good with attentive staff and good food. the front of house staff and doorman and concierge did a fantastic job as usual, with a warm welcome and helpful approach. Sunday roast dinner was very good. The taxi offering around the estate is always a lovely touch and we always look forward to sharing that quirky experience with friends and family we they join us.

Miinukset: We had lunch at the 19th hole. it would appear the menu has been limited even more than last year so not a lot of choice. It wasn't busy and the service was slow, with 10 minutes waiting for a coffee with only two other people being served in between. A glass was smashed (by staff) and swept with his foot to one side - it was still there when we left 25 minutes later. breakfast in the brasserie was the worst i have known in the three times we have been there. we arrived half way through service times to find no bacon, sausages, or beans. They were topped up over a 20 minute period meaning you could not have a full plate breakfast. The fruit and pastries took a while to be replenished also. it was not made clear that you have to order black pudding and hash browns with the waitress. we were only asked if we would like different style eggs. ALL food was lukewarm as was the pot of tea for two. We eventually were able to order coffee but this took time but was at least hot. Our family came to join us for lunch in the Brasserie we were celebrating my birthday. The service was average and i was shocked to find only one vegan option - although a vegetarian curry (not on the menu) was offered. i am very surprised in this age that there was not, on any menu over the weekend, choices for those following a vegan diet. i thought this was very poor considering this ever growing choice of eating. The experience this time was really not up to their usual high standards, hence i have marked them down.

Plussat: The minute you drive in it’s exceptional , the drive to the mansion . Well the mansion is lovely , start are so friendly , welcoming . Stayed here quite a few times and it feels like home meeting the staff like friends . It’s a totally lovely experience, a must visit

Plussat: i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt.

Miinukset: no

Plussat: Please write at least 15 words

Plussat: Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking.

Miinukset: The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.

Plussat: The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely.

Miinukset: When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.

Plussat: Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious

Miinukset: We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]

Plussat: Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend.

Miinukset: No, all good

Plussat: The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.

Miinukset:

Plussat: For a stately home it had a homely atmosphere.

Miinukset:

Plussat:

Miinukset: There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!

Plussat: The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.

Miinukset:

Plussat: The staff could not have been more helpful!!

Miinukset: Nothing

Plussat: Friendly and helpful staff. Clean rooms

Plussat: It was completely perfect for my purpose.

Miinukset: Due to covid, no food was available. But it is not their fault.

Plussat: Sänky ok. Aamiainen ok.

Miinukset: Parkkipaikka oli täynnä kun saavuimme. Kylpyhuone oli siivoamatta edellisen asukkaan jälkeen.

Plussat: Clean and tidy, parking is a bit tight and probably not enough if all the rooms are full. All in all a pleasant stay

Miinukset: Parking.

Plussat: My original book hotel closed due to the virus leaving me on the street but for stockwood park hotel , knowing i was in desperate need still offered excellent price, had good local knowledge of what was open during the lockdown. Very clean so helpful and friendly I often pay hundreds to be made less welcome this is top place

Miinukset: Whats not to like

Plussat: Cute little rooms have stayed here before and really helpful friendly staff

Miinukset: Only thing I didn't like would be the decor just looked old and tired but other than that was fine. &no milk in the room

Plussat: Hyvä hinta-laatusuhde, hyvä sijainti ja hyvä aamiainen. Ystävällinen henkilökunta.

Plussat: The receptionist was very nice, he even ordered a taxi for me which came in time in the morning.

Miinukset: Cold bathroom

Plussat: It was reasonable value for money

Miinukset: lack of trained staff. Room was very small with facilities outside.

Plussat: Near the airport

Miinukset: Very out dated, desperately needing a face lift.

Plussat: cheap room and parking.

Miinukset: Only one tea bag and nothing to stir my only cup of tea! Only one pillow to support myself having my one cup of tea. Only one lamp in the room. A bedside reading lamp would not be expensive to fit. More hooks on the back of the shower room door to hang one s clothes and a soap dish.

Plussat: Close to centre of town, handy for shopping, ideal for proximity to airport and easy to find.

Plussat:

Miinukset: Some promised facilities missing e.g. telephone in room

Plussat:

Miinukset: Thre was no parking space for customers

Plussat: freindly staff

Miinukset: room was small an air vent would of helped

Plussat:

Miinukset: the reception hours, closed between 23h00 till 8h00

Plussat: It was close to the Luton Airport.

Miinukset: The hotel room was freezing and cramped. The bathroom was down the hall and unpleasant. The hotel required a taxi to get to it.

Plussat: Well located and in a very pretty area - lots of charm and great stay. Really good value for money and great team.

Plussat: Just a few minutes drive from Luton airport. Perfect for me, but no shops nearby.

Plussat: Easy to find, helpful directions of or entry as I was arriving late, clean and comfortable, good shower.

Miinukset: De caff coffrrvor fruit tes would have been nicr

Plussat: It’s really convenient for the airport. Room simple but does what it needs to. Didn’t get to eat or drink in the bar as arrived too late but looked good.

Plussat: we were unable to stay due to lockdown for covid 19 but the King William have offered to change dates etc this was very good of them we have stopped there before and we have never had to complain about anything rooms excellent food good breakfast very good so we will always go back

Miinukset: unable to travel due to lockdown but are going back in June to visit Relatives for a break hopefully this Lockdown will allow it

Plussat: Very nice location. Overall, a very nice place.

Miinukset: Due to the current crisis, there was no service. No breakfast, and no places near by where one could have a lunch or dinner. That is a pity.

Plussat: Value for money evening meal. Cheap.

Miinukset: Blocked shower with 'gunge' coming up from the waste pipe. Blocked toilet. Bad smell. ONe light fitting removed and bare wires hanging down. Basic breakfast served in room with no tables or trays to eat from - had to perch on end of bed.

Plussat: Absolutely nothing

Miinukset: The room was dirty and tiny the bed was very uncomfortable if this was the last hotel on earth I would go camping without a tent in november.this hotel is the worst I have stayed in avoid it like the plague.

Plussat: The bar.

Miinukset: Room wasn't clean. Breakfast consusted of cornflakes in the room and UHT milk. Mattress was uncomfortable. Walls paper thin, kept awake by snoring and phone calls next door.

Plussat: we had free food as the meal took so long to cook. The food was tasty.the landlord was kind enough to collect us when we could not find the location. The barmaid/waitress was friendly

Miinukset: The bed was terrible we could feel the springs through the sheets. I could hear the man next door snoring. The room has no way to get fresh into it.I know you get what you pay for but this was not good place to get a restful night before an early flight, I was exhausted the next day.

Plussat: Proximiy to Luton airport.

Miinukset: The room was far too cramped to fit 3 adults. They had run out of food to give the same sized continental breakfast for each guest.

Plussat: Staff were lovely, very friendly . Rooms clean

Miinukset: Rooms too small - bedding - old lumpy duvet needs replacing Bathroom - tiny - shower head broken

Plussat: Staff were very nice

Miinukset: Shower was faulty and to small so flooded the bathroom

Plussat: Excellent atmosphere :) Very quiet. Overall, excellent price for a quaint pub in Luton!

Miinukset: Mattress was a little springy..:)

Plussat: I would just like to thank you for the hospitality shown to me and my colleagues on our stay at yuor hotel last week, I would definitely recommend you too any persons who are asking for a top class hotel within the luton area, all meals were of an above average and really enjoyed by all and accommodation is of a high standered,

Miinukset: No bad experiences

Plussat: Friendly staff, clean room,everything as it should be

Miinukset: Cold room, acsses bad with luggage, no smocking

Plussat: Great value, excellent facilities, lovely staff. Room was small but had everything I needed (except for storage space) including a well lit desk area.

Miinukset: A few storage points or hooks in the room would have been useful. The ensuite was tiny, so a cheap 50p hook for my toiletries bag would have been really helpful.

Plussat: the hotel staff were very friendly and the parking was secure. The rooms were also very large. It is also in a great location for gatwick airport which was only 10 mins away.

Miinukset: the bedding on the double bed was worn and marked making it appear unclean, upon inspection i'm sure it was clean but it might be usefull if they invested in some new bedding.

Plussat: Hotel was fine for a weekend stay, breakfast was a little cold as we went down at approximately 9.00am On

Miinukset: On last visit lift was not working, and again on this occasion lift was not working so was difficult for elderly person to go up the stairs

Plussat: Very friendly staff.

Miinukset: Continental Breakfast offered from 4.30 am, ordered this at receiption but order had not got through to appropriate person and no breakfast was available.

Plussat: Breakfast was excellent and all the staff very friendly and helpful.

Miinukset: Lift out of order so had to walk up to 3rd floor, and on reaching the landing there were 3 swing doors leading to rooms but no sign to indicate which room numbers were through each door. Inevitably we tried the wrong two first! Just a small point but maybe worth attention!

Plussat: Welcome, even at a late hour. Cleanliness and facilities in room

Miinukset: It was puzzling that there were three steps to access the lift. Kettle did not fit easily under tap in sink. No camomile tea provided! Could have done with instructions about the plug in the sink.

Plussat: standard of furnishings

Miinukset:

Plussat: Comfort

Miinukset: They asked me the payment during check-in. It is the first time.

Plussat: New hotel with nice clean rooms.

Miinukset: Hotel is too far from Luton Airport and has no shuttle bus. Not possible to have dinner in the hotel or in the surroundings (only Asian fastfood available)

Plussat: Friendly staff, good location

Miinukset: Newly refurbished and there were some points which needed finishing off ie. no bins in the room, the bathroom was badly designed causing flooding.

Plussat: it was good

Plussat: The view on a sunny day

Plussat: Clean staff helpful and great value for money

Miinukset: Friendly staff

Plussat: Very quiet room, which was what I asked for! Very nice meal at the bar and lovely breakfast

Miinukset: Nothing really

Plussat: Very good value for the price paid. Clean, spacious room with good facilities. Comfortable bed and even a choice of pillows. Helpful, friendly staff at reception. Hotel is in a convenient location for Luton Airport which was ideal for us, because my girlfriend was here just for the weekend from France. Also convenient for for Whipsnade Zoo, which is only 10 miles away.

Plussat: Value for money and easy to get to. Well located for Luton airport. Friendly, polite staff.

Miinukset: All seemed very reasonable. Walls very thin though!

Plussat: Excellent value. Used as a stop over for an early flight from Luton airport. Good location. Only about 12 minutes from airport. Price included use of health club which we did not use but gives added value.

Plussat: A nice clean bed between working hours!

Miinukset: No

Plussat: facilities

Miinukset: found the staff rude and unfriendly

Plussat: Very friendly and pleasant staff, relaxing bar area, rooms great

Miinukset: Bar meals menu not great, but restaurant fine. A little noise at times from planes passing over.

Plussat: Poor to Average hotel

Miinukset: Reservation details that were sent to the hotel were incorrect, wrong rate. Hotel staff knowledge of facilities was poor.

Plussat: the service was brilliant

Miinukset:

Plussat: Very nice, comfortable hotel.

Miinukset: Being slightly hard of hearing, the TV sound was not loud enough and not anyone available to adjust it. This seems to be general in Holiday Inns therefore this would make me reluctant to book Holiday Inns again.

Plussat: Excellent facilities for the cost

Plussat: good location, but the room is absulutely small

Plussat: Free wirreles conection,close to the Airport

Miinukset: the hotel is to old,you can hear the neibours without any problem,the bed was too small,and i didnt like the sheets at all

Miinukset: Awful surroundings of the hotel. Strange pubs, I almost got robbed...

Miinukset: The rooms were very very small, poorly furnished and lacked cleanliness

Plussat:

Miinukset: reception opening hours (closed until 9am).

Plussat: Nothing

Miinukset: The untidness,Shower door was broken it was a disgrace,i will nnot be returning there ever again.

Plussat: i didnt like anything ,we only stayed one night as we were unhappy

Miinukset: the room was tiny, damp, freezing and the walls were paper thin. we got no sleep and the next morning at 9 am a cleaner started banging about in the room next to us for well over an hour.there was no remote for the tv and it was up so high i couldnt reach it

Plussat: a very good place in such a price

Miinukset: the description about the hotel is not enough

Plussat: close to the airport

Miinukset:

Plussat: Ihana hotelli, upea puutarha, mahtava sijainti ja ystävällinen henkilökunta. Persoonallinen, siisti ja kauniisti sisustettu huone. Vaikka hotelli on keskeisellä sijainnilla niin yöllä oli hiljaista ja sai hyvin nukuttua. Ihan nappi valinta!

Plussat: the decore of the room and lay out was really nice.

Miinukset: Not much of a view from the room and the gate to the carpark wasn't initially working.

Plussat: The room was gorgeous - we got a free upgrade. The staff were efficient, attentive and friendly.

Plussat: The room was one of the nicest I'd ever stayed in, the staff were so friendly and it was a two minute walk to the Luton mall

Miinukset: A little noisy outside the hotel but you'd get that at any hotel with a location like that

Plussat: Hyvä paikka ja ystävällinen henkilökunta.hotelli siisti,koska siellä on huippumaalari

Plussat: The rooms with the four poster beds are very comfortable, spacious and well equipped. Evening meal very very good with a great menu. The breakfast was exceptional. Every member of staff was very attentive and helpful. This is a gem of a hotel and well worth a visit.

Miinukset: I couldn't find a fault with anything.

Plussat: Excellent quality breakfast and fab spa bath

Miinukset: Nothing

Plussat: Restaurant food was excellent

Miinukset: Requested twin beds and ended up with a double

Plussat: I found it a very comfortable hotel all the staff were very helpfull and the overall standard was excellent.

Miinukset: I think the decor in the Main Lounge was a little bit dated. Could do with a renovation

Plussat: The room was nice and the bed very comfortable, the breakfast very good. It was a good idea to stop here for one night after arriving at Luton airport late in the evening and the day after taking the train to London.

Miinukset: No complains.

Plussat: Had to cancel due to a medical emergency, and the staff was very kind and efficient. I would recommend the hotel to others.

Miinukset: The bed was crap, and licking shower. Verry big noise from house keeping staf during day

Plussat: Huone oli siisti ja mukava. Varustelultaan ja tyyliltään tyypillinen englantilainen hotelli, mutta varsin siisti sellainen. Hinta-laatu-suhde hyvä.

Miinukset: Aamiainen oli aika yksinkertainen, jos ei pidä englantilaisesta aamiaisesta.

Miinukset: Vaatimaton aamiainen. Loppui kesken.

Miinukset: Ei aamupalaa enne 7.00, junien meteli

Plussat: Good breakfast and very clean rooms.

Miinukset: No staff at reception on arrival - had to call main number for attention. Tiny bathroom.

Plussat: Room is spacious and bed is comfortable

Miinukset: Stairway and hallway are too narrow to walk through with luggages

Plussat:

Miinukset: The location,beside the main railway line, a busy main road and on route to the hospital.very noisy room did not have air conditioning despite hotel being advertised with it, tried to sleep with windows open, bad mistake, too noisy. Room where we had breakfast not air conditioned either. Very uncomfortable stay

Plussat: Intimate atmosphere.

Miinukset: The stairs! The carpark!

Plussat: Very old style hotel with the nice surrounding.

Miinukset: There was no elevator and it was really hard to reach our room with a huge luggage.

Plussat: Its a pub in the town, looks nice, I believe the food is good value but didn’t get to try any.

Miinukset: They advertised a room at a rate then wouldn’t stand by it despite me having 2 written confirmations. Im a female travelling alone, having driven 75 miles i found myself without accommodation unless i paid 10x what they sold the room for.

Plussat: Old English pub feeling, apperantly a place where "locals" like to visit and drink a beer.

Miinukset: Shower was very weak, more pressure please.

Plussat: Convenient, friendly clean.

Plussat: Slow, no cereals, kitchen broke down.. kitchen late in opening...

Miinukset: Less noise, do you need to be open till 4.00AM !!!!!!!!!!!!!

Plussat: Everything.

Miinukset: Nothing

Plussat: Good food, lovely friendly staff, central town location and a lively pub

Miinukset: Wouldn’t want to stay at weekends as disco until 3am and 4am Friday and Saturday respectively

Plussat: Price and breakfast

Miinukset: Staff were not great other than cleaner who helped us park