Glendale hotellia

Plussat: It is in a nice area, close to downtown and the freeways

Miinukset: N/A

Plussat: Fast access for tourist attraction, clean facility, spacious room

Plussat: Staff was rude and unfriendly

Miinukset: The windows are all in dust. The reception is so rude. Not even water to drink

Plussat: Very nice experience with the people that represents Hilton and the comfort of the room.

Miinukset: TV /cable connexion was a problem...but as soon as I called they send some technician to fix the problem!

Plussat: Leo was respectful and welcomed me when I entered the lobby.

Miinukset: Vanity table had a coffee stain from the previous stay. Bed sheets smelled used. Shower head was weak. I wanted to call customer service but I was afraid Leo might have answered and I didn’t want to complain to such a nice gentleman who isn’t at fault.

Miinukset: 300$ for regular room it’s crazy

Plussat: Our family really liked the pool! It was clean and big! The beds were made nicely and the room and bathroom looked clean. I am glad you still had shampoo/conditioner/body lotion as we had forgotten to bring this with us.

Miinukset: I was really disappointed with the look and feel of the hotel. It really felt run down. All the windows were dirty, the hallways smelled dirty. The windows seals were coming off...unkempt. . We mostly spent out time at the pool area. Although we loved the pool itself, the concrete around the pool was cracked and lifted so it was unsafe to walk around barefoot. The patio furniture around the pool was dirty. Thankfully I had Clorox wipes with me and was able to wipe down the furniture before my kids and I used it. We spent over five hours at the pool on Friday and about 4 hours on Saturday and not once did a staff member come down to check on the pool, or provide any time of maintenance, specially right now during the COVID-19 restrictions. We don't remember seeing any hand sanitizer anywhere in the hotel. You would think it would have been everywhere. We did see signs that masks were required but aside from the front desk staff, no one else was wearing them, including other guests. We stayed at this hotel because we live close by and we were having plumbing work done at our home. Also, I mentioned to the front desk three times that the ice machine was blocking the entry door to the room with the ice machine on our floor. I am not sure when they finally moved the ice machine to allow entry but we did not get ice until mid-day Saturday.

Plussat: Didn’t have breakfast.

Miinukset: Thought the parking price was to high , TV didn’t work and shower did not work and there was left over water in coffee maker , not cleaned out. Staff was great.

Plussat: The hotel was convenient for what we were in town for.

Miinukset: This hotel was hosting a lot of kids and I feel like they could work on how they deal with children/parents. When some of the kids were playing, one of the employees told my husband “They may allow this at the Hometown Suites, but not here”.

Plussat: It upheld my expectations for a Hilton hotel. Nice lobby, friendly staff, free WiFi, clean & quiet room.

Miinukset: The free shuttle only goes within a 2 mile radius, which does not include BUR. The pool, allegedly open until 11 pm, would not accept either of my room keys at 9 pm. Hot water at the sink was scalding. Lyft will send drivers to the back alley (??).

Plussat: location and view from my room

Miinukset: yes. dirty silver wear on the floor nest to my bed. amenities closed.

Plussat: It was close to the place I visited.

Miinukset: Shower was leaking, bedsheets wasn't replaced. I left iron out , it wasn't put back in its place for second day.

Plussat: Very pleasant staff, very nice room, good A/C.

Miinukset: Food prices high. Parking a bit stiff ($18.)

Plussat: Spaciousness of the room and overall appearance of the hotel.

Miinukset: No.

Plussat: The hotel was close to our vacation destination.

Miinukset: 1) The customer service provided by the hotel staff was well below average. 2) The hotel is dated. Our room had a musty odor.

Plussat: The Staff was excellent. Great location.

Miinukset: On two seperate occasions I killed two cockroaches. I am praying that I didn't any unwanted guests with me.

Plussat: Great staff. Omelette bar excellent at breakfast. Happy hour fun.

Miinukset: Room faced inside so no natural sunlight

Plussat: The facility itself. Very clean and attractive.

Miinukset: Address was was on one street but actual entrance and parking were on a side street.

Plussat: When we arrived the desk clerk was on break. We waited for him to return. Then we found out that parking was $23 per day. The breakfast was just ok. We turned in our room key but were not told that we didn't need it to exit the parking garage so we had to go back to the lobby only to be told we just needed to pull up to the gate. The lack of communication from the staff was our biggest problem. This is not what I expected from Embassy Suites and Hilton.

Miinukset: More communication from the staff.

Miinukset: The on sitec eatery was not open at all, not even for meals via room service or pickup.

Miinukset: I love this place best hotel around

Plussat: Convenient location close to the freeway. Very comfortable beds

Miinukset: Made reservation through third-party site needed a minor change upon arrival and the hotel was unable to accommodate due to the fact that it was booked through a third-party site. I feel the hotel should have ultimate final say over the reservation and not the third-party site that you cannot get a hold of anybody. I normally always book direct but accidentally did not this time.

Plussat: Location convenient

Plussat: Decent room for the price

Miinukset: Need to clean rooms, and elevators, staff not very friendly Needs updated carpet and furnishings

Plussat: Breakfast staff was great.

Miinukset: 1. Staff did not adequately address broken TV (sound system) in the master bedroom. We called twice with no appropriate action. 2. The pool smelt like urine.

Plussat: Location was ok

Miinukset: The stairs, the bed, once you flushed the toilet it took it 25 minutes to fill up. The price went down 42.00 in a day and I just should have stayed at a Hilton, we paid too much for my moms Mother's Day gift of shopping

Plussat: convenience of location to work and food. comfort and cleanliness were great, as well!

Miinukset: wifi was aweful! this really needs to be fixed

Plussat: The room was bright. By bright I mean, unable to block out morning light that kept me awake. Everything else was fine but I wanted to sleep in. Bring an eye mask!

Miinukset: Glenda at check-in was very pleasant!

Plussat: Location we love it closed to pretty much everything!!

Miinukset: Yes! I got bitten by spiders or bed bugs! Location was a plus our concert venue was literally 3 minutes walk. Restaurants next door, the Americana mall closed walk distance however I woke up with 11 bites including my face. I'm calling the hotel.

Plussat: the location is good

Miinukset: the parking of the hotel is off site, there is no elevators in this hotel and the stairs of this hotel is very high, so you will lose your breath walking to the room and if you have luggage you will be break down, especially when you have no help with the luggage from the front desk. also there were very noise walking from the room upstairs all night long

Plussat: I liked that it wasn't a chain. It was charming and also quiet in addition to being clean and completely functional.

Miinukset: Parking. It was 3 blocks away, which wasn't bad except for I'm a single woman and had to be at the airport by 5:30 a.m. So I walked alone in the dark. Not ideal, but everything worked out OK.

Plussat: On same block as Portos Bakery!

Miinukset: Need elevator

Plussat: Staff was good. Room was clean, small but comfortable.

Miinukset: Carpets on floor.

Plussat: What a nice surprise this find was. I thought I was just getting a nice inexpensive room but ended up in a very chic little title full of history. Extremely close to tons of great food located just outside the front door in a fun neighborhood. Was here in business but the hotel made it feel like I was visiting on vacation.

Plussat: Proximity to restaurants and malls.

Plussat: Very clean and comfortable bed. Great location.

Miinukset: No elevator, and lobby up a flight of stairs.

Plussat: Amazing location amazing hotel very clean and just what I expected and very good price Front office was awesome and very nice

Plussat: The place had been remodeled nicely, the staff was super friendly and helpful. With kids it was a plus to have breakfast included. The location is great if you want to be downtown and close to everything. For a Motel, this place was quiet.

Miinukset: The downside was that this place called themselves a hotel, but it was a Motel. A nice Motel, but not a Hotel. If I had known this ahead of time I probably would not have stayed here. I don't mind staying at Motels, but for this trip it was not what I was looking for. Also our first room had a really funky smell. So bad that we requested to get moved to another room. After a few hours in the new room we noticed it also had an odd smell as well, but at that point we just wanted to sleep. You can tell they were trying to go for a hip, palm springs, remodeled motel feel but it fell short. Again I would consider staying there again, because it wasn't bad... it just wasn't great.

Plussat: It was very clean .

Miinukset: I came here due to construction in my restroom so I decided to stay here and when they game me my wrong room I didn’t care but when I showered in the new downgraded room the water flooded up and didn’t go down til 15 minutes. I spoke to a gentleman about it I believe a manager he said there was nothing he can do but get a plumber for the next day which was useless.

Plussat: Easy check in and convenient location. Breakfast area is nice. Liked the decor of the room.

Miinukset: The A/C was not on when I checked in and took awhile for it to cool down the room.

Plussat: That the staff were great

Miinukset: The pool wasn’t open

Plussat: Location and staff were great. Fast check in and room itself was as pictured. Had a fridge and microwave which was a plus. Jacuzzi tub was also great and spacious!!

Miinukset: There was fresh blood stains on the sheets and that’s the only reason I didn’t give them a 10. If there was blood who knows what other fluids were still on those sheets.

Plussat: the staff is so bad the fat women who is working there is bad i mean her behavior is so so bad and i will not come again

Miinukset: the fat women who is working there is bad i mean her behavior is so so bad and i will not come again

Plussat: Everything was good, bed is a little stiff but still okay..

Plussat: The bed was nice and comfortable. The shower was the best I’ve ever taken, it was a special shower head that drenches you.

Miinukset: There were pieces of hair from the previous guest in the bathtub. Lots of short pieces stuck in the bath. The tv also did not work and it was a bummer because I stayed for two days so I don’t feel the value matched the cost. I did call the front desk both days about the tv but they said they were unable to help. I also didn’t expect to have to pay an additional $16 for parking in the hotel lot.

Plussat: Older building but clean and renovated. Staff was very nice, friendly and helpful.

Plussat: nothing

Miinukset: the ac did not work

Miinukset: Looks like are room wasn’t clean but for the price I can see why, lot of little things such as hinges broken on the door, dirty towels every single one was dirty!!!! Shower Alone didn’t look clean and the drain was not a proper drain. The curtains were stained with paint,food, who knows what else. The handprints on the bathroom door and walls :(((( not clean even the bed sheets were questionable due to everything else and sheets were cheap

Plussat: The location

Miinukset: They need to thoroughly clean the room since they accept guests with pets. Our room had a distinct smell and we determined after the second night that it was due pets on the room that urinates on the carpet.

Plussat: Nice and clean great location

Miinukset: bathroom was dated

Plussat: Good parking, comfortable bed, and helpful manager to solve a reservation issue.

Miinukset: The remodeling, and lack of breakfast options offered.

Plussat: Melvin at the front end was great it was very courteous and helpful.

Plussat: It was clean, and the staff were very nice.

Miinukset: Nope it was prefect

Plussat: good location

Miinukset: breakfast items limited

Plussat: Friendly staff and clean room

Miinukset: Too out dated for the price you pay. Also they should not include they offer breakfast it's just a couple breakfast bars and some coffee no juice or anything.

Plussat: Location

Miinukset: Gone down quality wise, outdated, needs an upgrade. We had to change rooms. Ask for hardwood floor rooms.

Plussat: There was no breakfast at all. Just coffee and store bought muffins,I've been to other extended stays and they offered real food

Miinukset: Dirty showers,dirty linens,no hospitality, and no breakfast for my son. Not a family oriented location

Plussat: Price

Miinukset: Old

Plussat: The location was good

Miinukset: The room was quite dilapidated although it was clean. The bed was extremely uncomfortable with very hard pillows. Of the two lights above the bed one of the light bulbs was missing. I asked the front desk for a lightbulb he said he couldn't find one

Plussat: LOCATION

Miinukset: PARKING - NO COFFIE IN ROOM - NO BLOWDRYER IN ROOM

Plussat: Fantastic location and nice staff, clean and functional, excellent for the money.

Miinukset: Needed more pillows and hair dryer

Plussat: The staff were friendly, the location was excellent, and the price was good.

Plussat: It was walking distance to a shopping center and a great location for different activities.

Miinukset: The walls in the hotel were fairly thin and able to hear others in different rooms

Plussat: Best location in Glendale. Pretty much most of attraction places are located in walking distance. Safe at night. Free parking and 10% discount at neighbor restaurant.

Miinukset: Just little bit of cleanliness issue. Found some hairs bathtub and pillow cover. But think about the location and room rate, we are ok with that.

Plussat: Thank you for making me feel safe. My room was right behind the office! I just wish there had been a coffee maker and microwave. I stayed because I had a State Board test. It made staying over night a safe relaxing place to be. I passed the exams! Thanks

Miinukset: Need coffee maker and microwave

Plussat: Affordable and clean. Recently updated rooms and exterior. This budget motel is a quiet place to stop on a road trip. Great location. Very safe, many shops & restaurants in walking distance. Non smoking rooms avail. Pool is small but nice.

Miinukset: Parking is limited. Handyman could use use more expertise in drywall/plaster, but overall the maintenance is good. Smoking is permitted on the premises so be informed you may get some secondary smoke.

Plussat: Location was excellent for our family.

Miinukset: Driving up was omg. But the room was excellent.

Plussat: Location

Miinukset: No

Plussat: Not much.

Miinukset: Sink backed up. There was a 1 inch gap at the bottom of the door. The air conditioner was very weak.

Plussat: It's a motel with doors on the outside. A little stinky but very nice staff and a great price.

Plussat: The location...friendy staff. Very nice, clean room at a reasonably good price.

Miinukset: No microwave in the room. Had to go to their "Coffee Room" to use the mircowave.

Plussat: Location to event i needed to attend.

Miinukset: I wasn't made aware that I'd be charged for parking. Although I clearly stated I had 2 young children with me, I was assigned to a suite extremely far from elevators whick was a huge inconvenience. Also, I'd mentioned it was my first time visiting, but check in girl didn't bother telling I'd need to swipe key card in elevator, and pool was not available. Total bust.

Plussat: Very clean and safe.

Miinukset: I didn't like having to pay to park

Plussat: area good malls food courts and location good to commute to L A attractions would recommend and use hotel again

Plussat: Great breakfast, clean rooms, nice staff.

Miinukset: Property has its own parking but they charge you extra, ridiculous!!

Plussat: Nice location. Very clean and very secure

Plussat: Cleanliness, Breakfast offerings, free wifi, safe indoor parking.

Miinukset: Outside traffic noise level was excessively loud. Note that $14.95 will be added for parking.

Plussat: Clean, right room size, breakfast

Plussat: Love this place save place to stay security is key

Miinukset: All was good

Plussat: Not much to like. Underground parking was the only plus i can think of, but even with that we got charged $16/day for parking, and then when leaving during the day were forced to use credit card to exit parking garage. Had to request refund twice to get that money back. The only other plus was room was quiet. Sadly, I would give this place 2 out of 5 stars.

Miinukset: Price, and many things did not work in room and were in poor condition: tv did not work, phone to front desk/housekeeping did not work, room was small with poor-quality sheets, bathroom vent barely worked, bathroom had no locking door and sliding door barely sealed off room, shower/bathtub plug was disconnected, fridge was small, no rolling carts in parking area to load luggage. For $130, this stay was horrible. We stayed in a hampton inn before, and it was nice. This was worse than motel 6. Cannot recommend. How it got 4.5 stars out of 5 i have no clue. Must have compared it to bottom of the barrel motels. Go somewhere else.

Plussat: Location was convenient! The young man at the desk was very nice! The place was quiet

Miinukset: The room appeared clean enough but the place was falling apart! The shower activator was coming out of the wall and leaking! The toilet paper holder was essentially out of the wall! There was obviously no breakfast due to the Covid pandemic but there was no changing of towels or sheets!! What irked me most was the charge of $26 per day for parking when the hotel was nearly empty!

Plussat: Location, right next to most things in Glendale. Simple driving to other sites of LA area.

Miinukset: Road noise. We were in room 529 facing Colorado St. & the road noise was loud. We could hear the conversation of people talking at the pool. We checked several times to see if the window was open and it wasn't. Must be poor glass. Why we rated it so low.

Plussat: Nice employees, clean room, good location.

Miinukset: No

Plussat: Location was good, close to stores, restaurants, etc.

Miinukset: Shower tile cracked, nasty looking, need to replace and not just patch it up with sloppy work.

Plussat: Excellent location. Very clean. Good mattresses. Quiet. Good air conditioner.

Plussat: Very friendly staff, comfy bed, dark and quiet room

Plussat: Location

Miinukset: Cheap and very worn hard towels

Miinukset: I missed having coffee in my room. The rooms have been updated, but the workmanship was poor.

Plussat: Front office staff very nice and extra helpful and very courteous.

Miinukset: Gap at the under door, carpet dirty, top bed spread had stains.

Plussat: Clean, friendly staff...the air conditioner in the room was hard to regulate to maintain a comfortable temperature.

Plussat: I've stayed there twice and I like that it's quiet

Miinukset: Nope

Plussat: The location was very quiet. I needed the peace and I was not bothered, NOT ONCE. The front desk team member was very polite.

Miinukset: I honestly did not like their choice of soap, when I showered I felt super oily. maybe because it had "aloe and green tea" but nothing to big to be bothered about. over all Good experience. WILL come back.

Plussat: Staff was very friendly and helpful!

Miinukset: N/A

Plussat: Location

Miinukset: Place is old and run down. Place could really use cleaning. Rooms were not clean. Surprise fees were added on without explanation.

Plussat: Location was good.

Miinukset: Construction everywhere. Items in bathroom empty.

Plussat: The style of the hotel

Miinukset: Roaches, the jacuzzi didn’t work and the room was just dirty all around. They did give me a refund due to the inconvenience but the long drive for the tub to not work was very disappointing also seeing roaches made it very uncomfortable

Plussat: Nothing

Plussat: They gave me a larger room than the rate suggested, but it was due to the rest of the rooms being sold out.

Miinukset: Cleanliness, broken TV, poor lighting, very dated room.

Plussat: It's big room, big restroom, big kitchen, oven,refrigerator and microwave what that we need ,also nearly work place.

Miinukset: It's only 1 chair for 2 person so we have to bring our chair for siting.

Plussat: fun rooms with themes, British,old Hollywood. Great buffet breakfast and friendly staff.

Plussat: Nothing. They have animals in the walls that needs to be taken care of. The toilet wasn't clean and I'm sure if I called and reported this they would be shut down.

Miinukset: Everything. Cleanliness was awful What ever happened to good customer service?

Plussat: The water didn't make me sick and there was parking

Miinukset: The people wandering around asking if I want drugs or have cigarettes Dealing with the staff The beds were awful and feel super old The shower was dirty and had hair everywhere There was a carpet tack strip exposed by the bathroom The latch was broken on the door so we had to use a chair at night

Plussat: Nothing

Miinukset: It’s a hoe motel hookers drugs

Plussat: A location in walking distance of places to get coffee and groceries.

Miinukset: The room was rather dingy and it smelled strongly of old smoke. I sprayed fabreeze but it didn't get rid of it for long.

Miinukset: This place isn’t well taken care of at all. The shower didn’t work properly, the bathroom was filthy on check in. Shower didn’t even drain.

Plussat: nothing the employees at this hotel ruined anything good about.

Miinukset: Manager cancelled our double-bed room, then charged us extra when we got to the hotel for a single bed. Then the manager barged into our room, barefooted with no shoes. Yelling for an ID because he forgot to make a copy of him, which was his fault, RUDE!

Plussat: I bee. Coming to this Hotel for the past 3 years and j love it.

Plussat: The location was terrific. Central to everywhere I had to go during my stay.

Miinukset: Squeaky, crunchy floor. Interesting. I tried to avoid the squeaky spots so I wouldn't disturb the tenants downstairs.

Plussat: I paid $110 for one night. I guess for the price the room was nice. It has a nice shower.

Miinukset: It didn’t look like our sheets had been washed recently. I lifted up the blankets to check if it looked clean and I saw a bunch of little traces of dirt and other little stuff which kind of grossed me out. Although the shower was nice, it would have been even nicer if they actually had their body wash, shampoo and conditioner containers filled so that I wouldn’t realize mid shower there was nothing. Every other place I’ve been to I’ve has had multiple towels so multiple people can shower and they’re usually large. We had two medium sized towels and four tiny face towels to choose from. Also he told us we had a non smoking room but when we got in the room it had a weird smell to it my boyfriend then discovered two packs of rolling paper for weed hidden in the closet. I’m sure they had no idea if someone smoked in there but had they cleaned the room well they would have found the rolling paper instead of us ...made me wonder how good they actually clean their rooms.

Plussat: Everything was clean & modern.

Miinukset: Tv wasn’t working properly I wasn’t able to watch tv during my stay.

Plussat: I'm an in-towner, and needed a room for a night. Was pleasantly surprised by the accommodations at this neighborhood hotel. For anyone curious, there is industry in the area, but it's a safe location, quiet and well patrolled locally. Lots of stuff nearby

Miinukset: Bed sheets weee filthy

Plussat: The hotel staff were friendly. The room was nice and clean. The check in and out was fast and easy. I will come back again

Miinukset: Not at all

Miinukset: I been coming to this Hotel for the past three years.. but after staying here this past weekend. I was so embarrassed. My husband and I were minding our own business and the day before a friend of ours passed away and trying to cope with all that. All of a sudden someone knocks on the door and it was the cops, I was very surprised and thought it was very weird that the minute I open the door thru knew my name and told me to step out side and handcuffed me. They wouldn't answer me or till me the reason why I being handcuffed, they check the room and didn't find anything, they said they had to take me in for a warrant of a traffic ticket from 2009.. The property manager gave out my personal information to the cops with out my permission and there was no type of search warrant to look for me for a simple trafficking ticket from 10 years ago at a Hotel..I never been to jail until the weekend of my friends funeral. I was violated and embarrassed.The property manager didn't say a damn Thing beside besides stare at me..I want my money back. I do not recommend anybody to gi there especially with a trafficked ticket lol..never going back ..its really sad..

Plussat: Very clean. Remodeled rooms, everything in good working order and even the air conditioning filter was clean! You never see that.

Miinukset: When we arrived I was surprised to see almost a bullet proof wall up in reception. It made me feel we're in a bad area. Landscaping needs work, but maybe they are working on it.

Plussat: The room seem recently renovated, laminate flooring instead of carpet and nice decor. The location was perfect for me, but it was based on the event I attended (it varies with everyone)

Miinukset: No ice machine, that's about it.

Plussat: How Clean, very spacious and modern the rooms are and also equipped with a full kitchennete

Miinukset: In the bathroom it would have been nice to have some blinds on window so when opened u have privacy between u and the neighbors

Plussat: It was very nice

Miinukset: no coffee maker but there is a starbucks down the road

Plussat: Great customer service!!

Plussat: Cleanliness was on point and were never disturbed. Also breakfast was great!!!

Miinukset: I loved the place. Excellent service

Plussat: Liked the structure of room, very spacious and cleanliness maintained. Just across Ralph's , eating places in walkable distance, staff was very courteous, rooms w

Plussat: The coffee was thin and all they had was coffeemate. Breakfast selections were all sugar loaded.

Miinukset: Handle to room door didn't always work. Room very small.

Miinukset: Breakfast was not what I expected

Plussat: Like most motels in the US, could use a bit of renovation, but safe, clean, and decent enough. Good location. The room we were given smelled like wet dog, and after trying to aerate it, to no avail, we asked to change rooms, if possible. The new room smelled perfectly fine. All in working order (Wi-Fi, hot shower, microwave, etc.). Decent parking space (free).

Miinukset: The beds were not extremely comfortable. The room (like most in motels in the US/California) was not very well insulated. The walls were thinner than we would have liked, and we could hear conversations from a nearby room. Noisy AC/heater.

Miinukset: The only problem we had was the parking. Had to park across the street due to no parking spaces open.

Plussat: I absolutely love the owners here! So welcoming and humble. We stay quite often here and each time we had a fast check in.

Plussat: Comfortable bed, fine shower. Nice staff.

Miinukset: We booked a non smoking room, and it clearly had been smoked in. Very smokey smell :(

Plussat: Nothing at all - I had to leave after one night, would have left that night also were it not so late at night when I arrived.

Miinukset: Entering the room A/C temp felt like 40 degrees. In the microwave was a disgusting plastic bag full of stinky food. The manager came & took it and cleaned the microwave. No clock radio. Bathroom sink drain plugged. Little bugs flying about. Abysmal!

Miinukset: much too basic

Plussat: All but the rattle was impressive.

Miinukset: The bathrooms vent had a really loud rattle when the light was used but besides that I was really impressed with everything.

Plussat: The staff was friendly and location was great. Me and my family stayed for 10 days.

Miinukset: N/a

Plussat: it was clean

Miinukset: it was too small not alot of space

Plussat: The staff was nice and it was quiet.

Miinukset: Book through your special deal at $-- a night the total came up to ---, I didn't mind.When it was time to check out the hotel I had another bill for $35,extra taxes that I wasn't expected to pay. I had to pay $16 for parking each time I left.

Plussat: Proximity to the airport, frequency of shuttle.

Miinukset: The grab and go/coffee bar should be open earlier for early flights.

Plussat: Cleanliness, quiet, well appointed, and helpful staff.

Miinukset: Nothing

Plussat: The staff was friendly and accommodating.

Miinukset: Parking is too expensive.

Miinukset: the shower is too weak like dripping... can hardly wash my hair...

Plussat: Airport pickup and delevery

Miinukset: No

Plussat: They had plenty of food options.

Miinukset: very expensive $24 dollars for a cheeseburger.

Plussat: Breakfast did not come with what I paid for

Miinukset: There was not free breakfast my tub did not work only shower

Miinukset: No microwaves. 17 dollar parking for 1 time exit. 40 for unlimited exiting. The hot water didnt stay on while showering. It gotten cold literally after 5 min.

Plussat: Great for a lay over one night stay

Miinukset: Need better coffee in the rooms... at least 2 pucks per person and a ceramic mug as well as to go cups for early morning start

Plussat: The staff was very friendly

Plussat: The lobby

Miinukset: Guest floors and elevator felt dingy

Miinukset: convenience

Plussat: Nothing at all

Miinukset: Room was right beside maid room, was very loud every morning early. We were there on a trip for pleasure and to get away not for a nightmare like this! , the airplanes were as if they were in our room, very loud. Bathroom drain was clogged, when we showered the water went up to our ankles. Hotel staff was not friendly at all, didn't notify us of how the parking works. For what we paid per night not worth our money at all and will never stay at a Crowne Plaza again. Very upsetting!!

Plussat: The crowne plaza was a comfortable and convenient place to stay overnight in between flights with a convenient free shuttle bus to the airport

Plussat: I checked in on 12pm no charge.very near from the Air port.

Miinukset: Interia was old and not available refuserater ,safty box in the room.

Plussat: Bus service to/from lax gratis. the hotel is near bus station .

Miinukset: No international tv chanels .tv not good ( focus is bad ).

Plussat: I like the fact that the hotel location is right next to the Los Angeles International Airport, the shuttle services convenient and the car rental company right next to the airport. The hotel entrance lobby was clean and very presentable.

Miinukset: I did not like the dirty carpet and the bathroom ceiling had lots of undesirable marks over the tub.

Plussat: Proximity to airport

Miinukset:

Plussat: Quick service, easy check in, quiet and comfortable.

Miinukset: No frig in room though requested for medications.

Plussat:

Miinukset: No free internet, and internet is very expansive, more than average. Other hotels in the area have free internet

Miinukset: Charged my card.

Plussat: Loved how after 9pm the door before the elevator is locked. The staff super friendly and very professional.

Miinukset: COVID 19

Plussat: Hotellin rennosta tunnelmasta ja upeasta kattoterassista johon valitettavasti pääsivät kaikki ,jolloin hotellivieraille ei löytynyt läheskään aina tilaa..ehkä yleistä aukioloaikaa voisi jotenkin rajata

Miinukset: Kokolattiamatto huoneessa tuntui möykkyiseltä ,vaikka eristi ääntä varmaan ihan hyvin

Plussat: Location is perfect and walkable to everything downtown. Comfortable bed, killer views, nice staff.

Miinukset: I couldn’t use the pool, it was reserved and full for the next two days!

Plussat: The location and restaurant.

Miinukset: It is not suitable for business travelers. Fine for 20 something parties - in fact great- but not good at all for business travelers. The room was quite cold and noisy, and the service was close to non existent.

Plussat: I really love the vintage look everything about the hotel exterior and interior was exquisite. The hotel room was an upgrade the desk clerk was amazing I wish I had gotten his name.

Miinukset: Nothing really.

Plussat: The hotel itself was wonderful. We got booked into one of the hostel room with two sets of bunk beds which was kind of weird. But we had fun and that would be our only complaint

Miinukset: The people at the pool working were the rudest staff. They were racist because when we ordered food to send back just because my boyfriend is black they brought management and security. Never will I stay again!!!

Plussat: Location

Miinukset: When I enter the room for the first time, I step a grape skin. :( but the bed was an acceptable condition.

Plussat: Rooftop

Miinukset: Room change

Miinukset: I don’t recommend this place at allTerrible staff. And the rooms are not that good

Plussat: Downtown locations within walking distance of shops, restaurants etc

Miinukset: Yes. Marijuana allowed to be smoked at the rooftop bar after pool closed. Staff looked the other way or were oblivious to the obvious odor.

Plussat: I couldn’t say I didn’t have breakfast , we had to leave Early

Miinukset: Everything in the room smelled like cigarettes and mariguana Smoke. I couldn’t sleep because of it I was nauseous in the morning. I checked out earlier because of it

Plussat: Room, location

Miinukset: $30 parking fee

Plussat: The hotel rooms are nice and clean. Lobby looks great!

Miinukset: The staff was the worst hotel staff I’ve ever encountered. Very unprofessional and rude. Two woman at the front desk gave me such a hard time during my stay , Bernita and Corina. I will never book this hotel again only because of the employees.

Plussat: Excellent front seat girl. (Late afternoon and evening on 7/7)

Miinukset: First room smelled strongly of cigarettes and weed. Common area outside smelled of weed. Several transients walking in and around parking and entrance

Miinukset: The staff was friendly and helpful, but there was trash under the bed and sofa which indicated the room had not been cleaned for many visits. No way this much trash came from one missed cleaning. I have pictures if y’all would like.

Plussat: Nothing is good with hotel.

Miinukset: I couldn’t sleep because people gather in the hallway chatting and the hotel smells weed, guests smoked weed in the rooms and i I tried to speak with the manager but didn’t show up

Plussat: Clean

Miinukset: Yes they had to charge my card 2x foe the deposit and i wont be getting back that money for 5 to 10 business days...

Plussat: At first glance, this looks like a nice hotel with nice accommodations...I was wrong

Miinukset: This hotel is like the Wild West. There is an ever-present stench of marijuana smoke on every floor. I left the hotel with the knowledge that my rate was nonrefundable but as a business traveler, the accommodations were unacceptable

Plussat: Staff was very helpful and Accommodating

Miinukset: NA

Plussat: Everyone i interacted with was nice and but I COVID deprived me from a better experience other then that I definitely recommend this place

Miinukset: I couldn’t get a hold of the front desk

Plussat: It was clean and quiet staff is nice and lenient about check out

Miinukset: I got a one bed king size room and it was very small and your voice echoes so it feels like everyone outside can hear you.

Plussat: Not much

Miinukset: The front desk agent was very rude and sthe staff in friendly and not any way helpful.

Plussat: The room facilities

Plussat: Staff were very friendly, concierge desk was willing to help with anything which was great as it was our first three in America. Cleaner's went that extra step to make for a very comfortable stay. We would recommend this hotel, extremely close to the airport with free shuttle! Also next to bus depot to get all over the state!

Miinukset: N,A

Plussat: The price is very good for a four-star hotel, just beside the LAX airport but the room is not noisy at all. Also very convenient using the free shuttle from hotel to the airport.

Miinukset: Far away from los angeles downtown, should have a car to explore the city trip.

Plussat: The staff...excellent service

Miinukset: the lack of restaurants in the immediate area other than hotels dining

Plussat: Very comfortable, clean and new hotel

Miinukset: Nothing significant

Plussat: Transportation to and from the airport--close to airport good comfortable bed

Miinukset:

Plussat: Location

Miinukset: Very dated -- needs a complete renovation.

Plussat: excellent checkin/out

Miinukset:

Plussat: Well appointed room and comfortable bed; prompt in-room service

Miinukset:

Plussat: Location is OK. Staff is friendly. Very nice bath rooms.

Miinukset: Rooms not too big.

Plussat: Hotel employee as amazing she was very professional and helped me with everything.

Plussat: Location

Miinukset: Too much noise all night long, being caused by the homeless population that is being housed in the hotel during covid-19. The staff was not doing enough to keep the noise down making it impossible to get a good nights rest.

Plussat: Everything.

Miinukset: Sprung a parking and facilities tax of $42; and $25... that was never explained. The extra $67.00 will get you a better hotel.

Plussat: Great location

Miinukset: The bathroom needs some upgrading. There was no room decor.

Miinukset: It smelled like someone smoked in the entire hotel including my room. I was really disappointed.

Plussat: Amazing view

Miinukset: The stagf

Plussat: Very spacious room.

Miinukset: The gentleman helping me at check in just handed me my key, and answered the phone. He didn’t state that I was done or point me in the direction of the elevators.. I had to ask the lady next to him

Plussat: Old historical building

Miinukset: Wanted me to pay $50 a night for property parking. They would not give a discount. I was staying for a week and had to park 0.5 miles from the hotel and walk thru a dangerous area to get to the hotel due to this. Counter staff rude Staff refused to clean room due to COVID Bathtub would not drain. Called the desk and reported this but it was never taken care of. The elevator button for the 6th floor was broken and we often had to utilized multiple elevators and stairs to reach the 6 th floor. The vending machines were empty our entire stay.

Plussat: It had a vintage atmosphere

Plussat: The decor in lobby and surrounding areas

Plussat: Great value. Awesome classic building.

Miinukset: Just wanted a vending machine one night. Lol. Air went out but they moved me. Loud band was playing in the park across the street, they couldn’t really do anything about that.

Plussat: The staff was absolutely amazing to work with, super friendly and very clean stay! Definitely recommend and will most definitely stay here again in the future!

Plussat: the worst and dirty hotel i have been staying ever .. just awful stay ..

Plussat: Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-)

Miinukset: No room service after 11pm. fail.

Plussat: It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history.

Miinukset: Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.

Plussat: The hotel is beautiful.

Miinukset: The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.

Plussat: The staff was very accommodating and the location was good.

Miinukset: The tub in our bathroom was disgusting, needs to be changed out,

Plussat:

Miinukset: The door to the toilet in 837 creaked

Plussat: I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .

Miinukset:

Plussat: The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy.

Miinukset: I had difficulty confirming over the phone two nights before my stay.

Plussat: The stay was comfortable, the staff was friendly, and the bar was fun.

Miinukset:

Plussat: The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown.

Miinukset: The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!

Plussat: View

Miinukset: No food, no drinks, no anything. Yes, Covid, yet all the restaurants around are open. I was yellled at by some fat parking attendant in the drop off location. He started chasing me down to show him an ID. So rude. This is like a 2* hotel. Absolute garbage.

Plussat: The view, location and jacuzzi tub in room

Plussat: Great location, close to everything interesting in LA, Exceptional views in lobby and in the room.

Plussat: The view was amazing!

Miinukset: Lights continued to flicker throughtout our stay even though keycard was inserted. Check in staff was rude. Elevators to room were continuously blocked by guests that were at the bar and it was hard to get through.

Plussat: Everything an the view

Plussat: Clean, modern , great staff

Miinukset: Na

Plussat: Excellent views from the room. Very nice staff and a great pool!

Miinukset: Sometímes there was a line to get on the elevator

Plussat: In the middle of the city, high floor - could watch all the fireworks during 4th of July all over city from that height

Miinukset: Nothing really, during out stay all restaurants were closed but not hotel’s fault , its because of pandemic

Plussat: Location and rooms were magnificent.

Miinukset: Food restaurants in hotel was closed on sunday night.

Plussat: room, view, facilities

Miinukset: elevators and long wait to get in and out of the building. rude security guards outside

Plussat: It's new / clean and dialed in! 70th floor lobby was incredible

Miinukset: Hidden fees! Advertised price was $---, we payed over double that.

Plussat: The location was key because it allowed us easy access to DTLA and places like Santa Monica. The staff was friendly and accessible at all times.

Miinukset: Parking is $45/night. Keep that in mind if you opt to park your car overnight. Also while the pool was an added plus, it is a bit smaller than shown in pictures.

Miinukset: Service at Openaire was extremely slow. Food was great but bec its was so slow so not plan to return. Need to pick it up!

Plussat: Really friendly staff.

Miinukset: Rooms are small, even smaller than my Paris hotel room. Was not made aware of daily amenities fee until checking out.

Plussat: Location is great, Koreatown has plenty to offer. LA's limited public transport is on offer accross the road. Plenty of access to many LA sights but lots locally available as well. Coffee shop in foyer is great and we ran into Ryan & Shane from "Buzzfeed Unsolved" there! Minimalist rooms were awesome!

Miinukset: Nothing!

Plussat: Very nice , tastefully designed rooms!

Miinukset: Mini bar and water in the room is extremely expensive, it's not matching with this nice quality hotel! Really funny prices!!!

Plussat: The room

Miinukset: The parking Price $$$

Plussat: If you are korean food lover, its located in the center of koreatown. The facilities near the hotel arr great.

Miinukset: The bathroom smelled and need a better cleaning. Also the bed is too soft and my back hurt. Also its really cold inside the room during cold fays.

Plussat: Everything was so well designed, comfortable, and clean! Our view of the city was beautiful!

Miinukset: NOISY ROOM COLD AS OLD WINDOWS NO PEOPLE ANSWER FOR THE ROOM SERVICE AT 7 am!!!

Plussat: Room was cozy, comfortable bed, convenient location to downtown, restaurants and Metro station are within walking distance.

Miinukset: Traffic noise from busy Wilshire Boulevard.

Plussat: The view.

Miinukset: Valet is 41. Very small room small bathroom. Extremely noisy all day all night that you can’t fall asleep.

Plussat: The staff was friendly and the location was great, only 15 minutes from Hollywood.

Miinukset: The rooms were small, half the electric outlets didn't work, it was extremely noisy from the street.

Plussat: Firstly I thought the staff were so professional and helpful in every way they went above and beyond to make our stay as comfortable and convenient as possible and me and my other half cannot thank them enough I also liked the location of how close the hotel was to everything and accessible without a doubt I would 100% stay here again if we were to ever return to Los angles I would not even think about looking for somewhere else once again such an incredible stay and I would recommend to anyone.

Miinukset: There was nothing not to like great stay and made our holiday thank you .

Plussat: The front desk staff was very friendly and accommodating. Room service was prompt and excellent.

Miinukset: Upon checking into room 837 I immediately noticed a foul odor in the room. I was unable to sleep the first night and had a migraine the next day which effected my work. I had to change rooms and this cost me two nights sleep and headaches for days.

Plussat: The location was prime.

Miinukset: Their all male staff was very unfriendly and had no customer service. Our room door kept making a noise like someone was trying to break in without a key. They were not informative or courteous at all. No one asked how my stay was. Wouldn’t recomme

Plussat: Great view. Staff was super nice. Super clean.

Miinukset: No complaints.

Plussat: Everything.

Miinukset: Smoke in the lobby that drifted in when doors were opened. I am allergic to smoke.

Plussat: Location, good sized suite, and staff was friendly.

Miinukset: The bathroom grout had mildew (thankfully we didn't need to use the shower), there is a very outdated iPod/iPhone docking clock & no way to stream music otherwise from a phone. The view of the Hollywood hills was fabulous, but our window was filthy

Plussat: The people were courteous and efficient. The rooms were clean.

Plussat: This was a great hotel unfortunately we arrived in the middle of the corona virus crisis so everything in LA was closed including all bars and restaurants. We could order take out and have it delivered. Hopefully we can come back and get a true Hollywood experience .

Plussat: Location, connecting walk way to mall, around the corner from Chinese Theatre and Disney store

Miinukset: high price

Plussat: Good location, clean and modern, walking distance to a few restaurants.

Miinukset: Typical bellboy scam: they tell you they're getting off work in a few minutes (in an attempt to make you tip them right away) and then they never leave. I thought that was too slimy for such a nice hotel. Valet parking is expensive and the parking lot is literally next door, park it yourself and use the remaining $35 for something else. Cocktails at the bar were the worst I ever had at any hotel.

Plussat: Very comfortable beds and a quiet room

Miinukset: Very expensive in comparison to the uk London for the same kind of quality.

Plussat: The location.

Miinukset: No.

Plussat: Staff is always great. The room was excellent and was able to sleep

Miinukset: The bus is often crowded with parking lot customers

Plussat: Everything was comfortable and clean

Miinukset: I didn’t get a true sense of the entire experience. Once everything opens up after the vivid 19 I hope to return to see everything open

Plussat: You rock

Miinukset: No

Plussat: It wasn’t a 4 star for 202 but it was a 4 star in 2000!!! Good hotel and roomy. Nice booth room and desks. The smart TV was great actually and surprisingly BIG. They accommodate d us with our chihuahua and didn’t charge us if we didn’t leave her alone. We never leave her alone, she’s too stressed for that.

Miinukset: The entire buildings is 100’s of shade of brown and beige. Needs more color and happy. But that’s just me.

Plussat: The pillows were SUPER comfy, however they still didn’t drown out the sound of planes taking off every 15 min starting at 6 am.

Miinukset: I was so excited to arrive to the hotel because it’s reputation of excellence, quality, good customer service, high-class, and cleanliness precedes them. I was truly let down by my experience here. When we got to our first room it reeked of cigarette smoke and the bed looked like Goldilocks had been testing whether or not it was “just right” for sleeping in...we asked to change rooms. When we got to the second room the bed looked like the sheets had been changed...thank goodness, but the door to the adjoining room looked like it had been tampered with. I unlocked the door on my side (just to investigate) only to find the room next door had not yet been cleaned (housekeeping didn’t stop by to clean it until 2 days after we arrived) hmmm...I wonder if that‘s why check-in times are AFTER 3 pm. That’s when I heard the planes taking off. The stay went downhill from there. When I was getting ready to order room service, not a menu was in sight. I had to call the front desk to ask where it was located in the room. That’s when we were told that room service would not be provided to guests due to covid and that we could order take out or eat outside from the Dailey Grill, the in-house restaurant (the front desk should have informed us of that at the time of check in). When we decided to stream a video, the volume on the TV was up SO high, I’m sure my family back East heard the movie! The volume button on the remote didn't work so I had to “turn the volume down” by stuffing clothes under the tv where we thought the speakers were located. It was still super loud. In the bathroom, the only lotion tube had definitely been used as it was half empty because it had not been replaced with new bottles. To add insult to injury there was--what appeared to be pubic hair in the tub! The night before our last stay, I ordered a hot green tea from the daily grill and it tasted—and smelled like—seaweed. The alcoholic beverage I ordered with dinner was lacking in the main ingredient...alcohol! The salmon was VERY bland and not seasoned...come to think of it, nothing on the plate was seasoned. Due to covid, there was not a lot of hustle and bustle that you’d normally find in a hotel that’s located close to the airport. With that said, I’m sure there were MANY other rooms that guests could have been placed in besides the ones closest to the landing strip at LAX. Every morning I was awakened by planes taking off every 15 minutes starting at 6 am. I was so tired by the afternoon a nap at that time would’ve been welcomed, but alas, more planes were taking off to new and exciting destinations! Ha! I had high expectations for staying at the Westin because of its reputation. The Westin in LA DID NOT live up to ANY part of those expectations! I will not spend my hard earned money on a “High-end” hotel where it can be compared to that of a Best Western.

Plussat: It was clean.It was close to the airport. Restaurant was good

Miinukset: All good

Plussat: Watching the planes from my room.

Miinukset: Having no sugar or milk for my coffee :o(

Plussat: I was in LA for a conference at the hotel and it was the perfect venue for the event. Comfortable, accommodating, good facilities

Miinukset: The location for exploring or walking was not great.

Plussat: The staff

Miinukset: Noisy room Needs some tile upgrades It was more of a 3star hotel

Plussat: Close to LAX and free shuttle

Miinukset: I booked and paid for the room pre-Covid-19 and was unable to travel because of the pandemic. All other hotels provided refunds even though in some instances the rooms were non-refundable (pre-paid). The Westin was the only example and I lost my entire cost.

Plussat: Nice restaurant, healthy options.

Miinukset: Staff a bit out of it and they were very understaffed.

Plussat: Superior service from room service and front desk and the maids did and exceptional job.

Miinukset: No.

Miinukset: My only complaint is that the Executive floor rooms do not offer any amenities during the weekend. I checked in on Friday night as I couldn't get a flight home that night and hoped to enjoy the complimentary cocktail and breakfast which was not offered.

Plussat: I like how clean n big the hotel was. All the staff where great and it was a great comfort relaxing

Miinukset: I didn't like how the hotel didn't have me in there computer system after I booked online with booking. Com then once it was settled after calling they had me in for a different price then what I was told but it became all salted but I don't feel that I should of been the one to make sure everything was correct

Plussat: Availability and design

Miinukset: There was no option or price option for a '12 hours or less price'

Plussat: Kind Staff, Comfort room

Miinukset: parking price is expensive. Charges everytime u go out.

Plussat: Excellent business ammenities and common areas, including fitness centre. Also great concierge service and event planners.

Miinukset: The room type booked and confirmed on booking.com was not available when I checked in. Furthermore, the rate confirmed on booking.com was not what I was charged for the room. The hotel blamed booking.com for the mistake. Very disappointing. That said, after a lot of negotiating with the hotel management, they eventually matched the quoted rate. So hotel management was good.

Plussat: The bed was great, service was pretty good as well.

Miinukset: Not sure whether it was an issue with the hotel or booking.com but the hotel did not have our reservation when we got there and needed to contact booking.com for the record and confirmation while we stand in front of reception. It made the registration most unpleasant after a long journey.

Plussat: Easy check out and close to LAX. The waiter for our dinner was very attentive.

Miinukset: The bedskirt was stained, the staff at the hotel lobby bar were terribly slow (waited 15mins before being able to order and asked for assistance multiple times). The hotel swimming pool needs a facelift, looks old and worn. The room airconditoner kept turning off, had to wake up mulitple times to turn it back on.

Plussat: The hotel was very close to the Airport. Was serviced with an Airport Shuttle & was easy to navigate into the tourist areas with the help of a hire car & navigation system

Miinukset: Was pretty expensive for the first night (compared to other LAX airport hotels) but got a great deal for our second night/late check out.

Plussat: I loved the idea that the total hotel was smoke free. My room was so relaxing. I enjoyed every moment in my room. Your gifts shop carried some very unique items that I bought because I had not seen these items anywhere else and they made perfect gifts.

Miinukset: The hotel seemed very cold to me. I had to wear a sweatshirt everyday and I am sure the outside temp was at lead 1oo degrees. I was also disappointed when I went to go to the lunch cardt on Sunday and there was none. I did not get my lotion, shampoo, conditioner and soap replaced daily. I loved the fragrance and used much of what I did get. I even liked the scent so much I went down to the gift shop to see if the lotion was sold there. The other down side for me was the fact I earned a free weekend day however I only have three weeks to take advantage of that. Since it is summer those weekends are already booked. I would have loved to have brought my husband to thise hotel so he could experience and traquility that I did.

Plussat:

Miinukset: When I checked in they did not have my reservation. I had the confirmation from Booking.com. This delayed my checkin and could have resulted an a no vacancy as they seemed quite full. I was not pleased.