Glendale hotellia

Plussat: Hotel was absolutely beautiful

Miinukset: One staff that was not very cordial

Plussat: the roof top

Miinukset: the valey service are unfriendly

Plussat: Everything

Plussat: We initially in a room With a poor view. After speaking with reception they moved us to an excellent room

Plussat: Every thing

Plussat: Place is spotless. Staff is extremely friendly and accommodating.

Miinukset: The burger was just ok.

Plussat: Located at a convenient location with a great view.

Miinukset: A shower toilet would be a required equipment for a hotel of this rank.

Plussat: Everything, i don’t know from were to start. Everything is just perfect.

Miinukset: Nothing.

Plussat: Although they were doing work to the property, it is a beautiful place. I loved sitting by the pool before my meeting with the option to have a drink or snack before dinner. It is a very impressive place.

Miinukset: Nothing that I could say was a concern. I think the location is perfect for getting around Pasadena and for those that want privacy they can find it here.

Plussat: Good location & decoration

Miinukset: Change family room to king bed room without proper explanation. The price is totally different! No bottle water offered in room. Valet parking service is low efficiency. Call on phone ahead of time but the vehicle still on a long way to wait.

Plussat: The entire staff were very polite and Courteous. The property was clean and offered a lot of amenities.

Plussat: Beautiful hotel.

Plussat: The service was superior. The spa is great. The pool area is great. The gardens are lovely.

Miinukset: The morning coffee options were not great, but not bad.

Plussat: Excellent staff and very nice location.

Plussat: This was a fabulous hotel. The hotel itself is beautiful with the best attraction being the central courtyard where my husband and I spent many hours. The staff was also exceptional. When a cleaning woman calls you by your name and adds more bottled water in the bathroom because she sees you are on medications, you know something is special.

Miinukset: Breakfast was expensive, but there was a wonderful coffee cart at the entrance of the hotel with excellent baked goods and coffee which could then be eaten in the beautiful courtyard--much more reasonable than eating breakfast by the pool.

Plussat: The history and vibe. For the money, I got a very nice room. Unfortunately I had no time to actually experience the hotel. I am not a typical client and was actually looking to experience the hotel for the first time. Things just didn't work out.

Miinukset: Honestly, I don't pay for parking. Paying for parking is one reason I would choose to stay elsewhere.

Plussat: The hotel is in a fantastic location very convenient to Pasadena attractions and even greater LA attractions. The setting in a quiet tree-lined area is great for walking.

Miinukset: We got a patio room but oddly it was a shared patio with the room next door which was a bit of a privacy issue and made us reluctant to use the patio. Had we known we would not have requested a patio room. Also, the room was a bit cave-like. On the plus side, it was very quiet though is was just below the bar. We also had to wait about an hour for our room. The hotel gave us a drink voucher to sit in the bar rule we waited which was nice but we did find the staff a bit awkward with how to deal with customer service issues.

Plussat: Extraordinary staff. If a puzzled expression crosses your brow, someone offers to help immediately. Pool opens at 6 a.m.

Miinukset: We had four rooms for a family gathering. In one, the A/C was marginally effective. The others had a little more afternoon shade. I wish we had selected rooms closer to the pool.

Plussat: Everything was super but the view. Great service. Comfortable room.

Miinukset: View.

Plussat: Our family will continue to return to this exceptional hotel. Will definitely visit again soon !!

Plussat: Everything was thought of very well, congratulations

Plussat: The way they prepared the room in the evening for sleeping

Miinukset: We liked everything

Miinukset: The rooms are old. The in room dinning is not up to a five star property.

Plussat: Room good sized bedding excellent

Miinukset: View pool jacuzzi scotch prices

Plussat: The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M

Plussat: It’s my second visit to this hotel and every time it exceeds my expectations. It’s the most hospitable place. The concierge service is par excellence. Location doesn’t better than this.

Plussat: The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served

Miinukset: The shower is so weak and has no presure, that you hardly can take a shower.

Plussat: Super personal, beautyful arhitectural and super location

Miinukset: The Bed and the smell in the room, because of the carpet... that smelled of "rained dog"

Plussat: Everything كل شي

Miinukset: There is no Lobby لا يوجد لوبي

Plussat: It is the perfect Beverly Hills location, a true landmark. Staff is very well mannered and helpful. This is not a modern hotel, it is a classy all time favorite.

Plussat: Room service Breakfast & lunch were outstanding! The Service was outstanding and the delivery and pick up were on time. The Room Service staff were most outstanding!

Miinukset: I never received my bill via email! I was told when checking out on the phone, I would receive my bill via email. It had not arrived and that was yesterday!

Plussat: Excellent location, food and reputation.

Miinukset: The rooms where only available after 5pm and no accommodation was made for this with no poor communication

Plussat: Gorgeous property, spotlessly clean, rooms so comfortable. The staff deserve separate mention because they were absolutely outstanding ! I would strongly recommend this hotel and would definitely stay again - thank you for a wonderful few nights

Miinukset: Not a thing to fault

Plussat: Friendly staff. Great location. Great hotel

Plussat: The hotel car and driver worked beautifully and both drivers were delightful. The service in the bar was also very good and attentive.

Plussat: Pre check in, check in, spa, Sunday buffet and pool.

Miinukset: Low floor/no view

Plussat: Good facilities and good rooms

Miinukset: Building site nextdoor

Plussat: The staff were really nice, the concierge team are amazing, they are very helpful and attentive. The hotel also has a house car to drop off and pick up within 2 mile radius, which is an brilliant service.

Miinukset: The rooms are somewhat small.

Plussat: Beautiful property.

Miinukset: Very pricey needs to be more added to match to the prices asked for.

Plussat: This is one of the best Four Seasons in the world .. if you are familiar with the brand. it will exceed your expectations

Plussat: Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa!

Miinukset: Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same

Plussat: My only suggestion is that you install toilet seat lids that don't crash

Miinukset: I ordered a stead meal from the bar, they delivered my appetizer with my entree. They did take it back and deliver the steak later but it was just warm and I ate hurriedly so I wasn't eating cold asparagus.

Miinukset: Not a real Four Seasons and drab in many areas. Worn furniture

Plussat: It was beautiful!

Plussat: Very big renovated rooms

Miinukset: Poot quality of hotel restaurant

Plussat: Welcomed with a bottle of champagne and strawberries by the manager (thank you!). Room service and pool area are great. Highly recommend!!

Plussat: Superb hotel. Nothing to fault at all. One of the nicest hotels I’ve ever stayed in! Indulge yourself!

Plussat: The Concierge service was wondeful

Plussat: Overall excellent

Miinukset: Nothing

Plussat: Room is large ...cleanliness...bed comfort

Miinukset: Location

Plussat: Everyone was wonderful. The rooms were clean and everything was well organized.

Plussat: Amazing location, great hotel and friendly staff. Plus their food is delicious

Miinukset: ..

Plussat: The property was in an excellent location. It is a 10 minute walk to all the Rodeo Drive shops. The rooms are very smart and comfortable. The restaurant was excellent. We had a wonderful dinner there and also enjoyed the breakfasts.

Plussat: The staff was very caring and very helpful. Most efficient.

Miinukset: Lighting in rooms was poor and the room dark.

Plussat: They are good

Miinukset: None

Plussat: How close it was to the convention center and there are many decent restaurants.

Miinukset: Too many people in the lobby area and a long wait for the elevator. It was the 4th weekend, so I suppose it was more crowded than usual.

Plussat: Professional staff.

Miinukset: No.

Miinukset: Bed was very hard

Plussat: Everything top notch

Miinukset: Valet parking waiting time is too much

Plussat: Cleanliness

Miinukset: There’s no 24 hr room service

Plussat: Good location. Great on site amenities.

Miinukset: $50 parking and $25 resort fee per night. Almost doubled my price

Plussat: The room size was good and the beds were comfortable

Miinukset: The we’re doing construction on our floor and we had to walk through it to get to our room. I’m sure there were other rooms that were open.

Plussat: Great rooms, clean bathrooms, friendly staff. Good location.

Plussat: Location was great, next to the convention center where we were going. The lobby was beautiful. The staff was very helpful and accommodating.

Miinukset: I think the room I ended up with is not the type I thought I reserved. The view was partially blocked by a wall and a window washer scaffolding. The bathroom door also had a big gap when closed and you can see straight to the toilet.

Plussat: Nothing

Miinukset: No good service no sleepers and bath gown in room

Plussat: Everything

Miinukset: Nw

Plussat: I liked the grand lobby and immediate check-in assistance, the location and the helpful staff from valet to housekeeping and the managers that helped during check-in/check-out. I think they adjusted the room rate to match what I got based on early check-in availability instead of what I booked.

Miinukset: I didn't like the view from our room with the window-cleaning scaffolding partially blocking our already limited view and the bathroom door-gap when its closed. I'm not sure if I got the room type I originally booked.

Plussat: the suite was amazing but a bit expensive.

Miinukset: i didn't like the valet parking it was very expensive.

Plussat: Perfect Location *****

Miinukset: Breakfast not included.

Miinukset: very late check in (7:00pm) & Spa booking was ignored by the staff & i missed the chance to get a message because of that, although i contacted them several times by email prior to the check in, and after all that bad things happened to me no one offered any kind of compensation, disappointing behavior for such a luxurious hotel.

Plussat: great room

Miinukset: for what you pay you can get more

Miinukset: The front desk and the luggage guy

Miinukset: Busy elevators, one plumbing problem, i would say its a bit pricey

Plussat: Great location friendly staff

Miinukset: Room is too too old needs renovation

Plussat: Location and size of the rooms

Miinukset: The front desk staff were really not professional in check-in as the rooms were not ready until 6 Pm which is very bad experience to us. Also, they ask us to checkout at 12 noon. This was big disappointment for us. Housekeeping orders took 40 minute to get what I asked for which is not reasonable.

Plussat: Environment and furniture excellent, The oatmeal in the breakfast fantastic

Miinukset: The TV in room

Plussat: Location, room size

Miinukset: Valet service, customer service in general, value for money

Plussat: Every thing was great

Miinukset: Nothing

Plussat: N/A

Miinukset: I reserved a room with 2 queen beds and they did not provide me what I paid for. They did not notify me of any change and did not have courtesy of telling any change occurred - I simply checked in, was assigned a room, walked in and saw only one bed and a sofa. It’s not acceptable to pay for two beds and be given only 1 bed and a pull out sofa without being notificed and being asked if that’s ok. Since I arrived later at night, and am pregnant, changing hotels at that point was not an option. I’m dissipointed that I paid for something I didn’t not receive and was not told of any change at all

Plussat: The employees were exceedingly helpful and polite and the room was perfect! It even had a small refrigerator, which was very useful.

Miinukset: Your website could be clearer about your shuttle service. In one place it said that you provided shuttle service to a few different local areas and attractions. But in another spot it said that you only provide shuttle service to the Bob Hope airport. Consequently, I was too late to get reservations at convenient times for my family when I found out that you do, in fact, have shuttle service to different attractions around town.

Plussat: The hotel location was good in distance from our destination to Universal Studios. The y provided a shuttle ride to the park.

Plussat: Spacious room and beautiful shower. Overhead lights for the bed. Great staff, particularly Luis and Angel.

Plussat: Clean, beds were nice, shower was awesome

Miinukset: No breakfast and the bathroom should have a getting ready area outside so one guest can shower while another is getting ready

Plussat: The showers were absolutely amazing! They had a waterfall faucet shower head and then a regular shower head. The building was really clean.

Plussat: The shower! Loved the double shouwer heads

Miinukset: Noise coming from olive Street- very loud with cars passing. Also wished staff would have told us we cannot change our pick up time with the shuttle as our WB tour ended earlier than expected and I had to pay for an uber versus waiting 1 1/2 hours for our scheduked pick up time

Plussat: Steve the shuttle driver was amazing. He was prompt, engaging, helpful and so nice. It was like we made a new friend. Beds were very comfy and shower was amazing. Property was very clean. There should be an outlet (or extension cord) by large mirror. Hard for 2 to get ready at the same time. I loved the fruity ice water by the front desk. Great touch. Staff was nice.

Miinukset: I didn’t like when we got in there were water bottles in our room for “sale”. I think for the price of the room you guys can throw in a water bottle per guest. It was a nice touch to have in the room after flying in but disappointing that they were $5 each. By the large mirror in the room there is no outlet. Hard for 2 to get ready at the same time. Just a thought to maybe offer extension cords?

Plussat: Staff was very friendly and helpful!

Miinukset: There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.

Plussat: This hotel was one of the very best we have stayed during our many trips across the USA. It is very usefully close to all the movie studio areas. The rooms were very comfortable and much larger than could be expected in this area. The staff were excellent, especially Dennis in the bar and Luke and Paul in the restuarant. I cannot commend this hotel highly enough.

Miinukset: There is nothing that we did not like.

Plussat: Baarimukosta, joka ylläpito tunnelmaa vastaanotossa

Plussat: Great staff went above and betond

Plussat: Beautiful hotel. Very modern with great views, fast elevator, and awesome sushi bar.

Miinukset: $50/night parking

Plussat: Location and service Friendly staff they treat you like a king

Plussat: Big rooms Big bathrooms Location is central Family friendly Friendly staff Highest lobby I have seen it's on the 70th floor You can see half of LA from your window Most of your needs are 5 mins walking

Miinukset: Nothing

Plussat: The buffet was beautiful and the views are amazing. Food is excellent and lots of options. They even have a fruit bar where you can request whatever fruits you want and they'll chop them up in front of you while you wait, into bite size pieces. Awesome. The elevators are soooo cool once you figure them out. Very fast. Your ears will pop and you will feel the g-force. All you have to do is key in where you want to go and the screen directs you which elevator to get into. No button pressing necessary in elevators. The sushi place is like nothing I've experienced before. You can get all you can eat sushi and it goes around in front of you on conveyor belts with little glass covers and you grab what you desire. SO FUN. Again, incredible views all around.

Miinukset: VALET was a nightmare. Crowded and hot. Instructions were not clear when we checked in so it took close to an hour to get our car. Everyone was friendly enough but they really need maybe more staff to check people out down there or something. If you're trying to get your car at check out time, call ahead and have it pulled up.

Plussat: The hotel is new and well located. The views are absolutely beautiful, and the breakfast is of very high quality. Whether you are having breakfast or dinner, it is guaranteed that you will have a good view of the city.

Miinukset: We were billed incorrectly on departure for our breakfast, and it took several minutes to fix this problem. In addition, we were improperly charged for using several of the hotel facilities.

Plussat: Best ever! Drinking a beer at 73 Floor amazing!

Miinukset: All ok

Plussat: Great location beautiful views on 50th floor hotel pool and amazing hospitality

Miinukset: A few holes in bedding

Plussat: Very well placed in LA

Miinukset: They are so busy that we get no service. I should have gotten my room at 16:00H but ont got it at 21:15H. They did credit me 100$ on the room.

Plussat: the breakfast is charged U.S.$ 35.00 per person + taxes = U.S.$ 45+ but it has very small place and lot lot lot of people and very big waiting line . also if u come at around 9.15 or little later say bye bye to breakfast as waiting time is 45-50 minutes and at 10.00am sharp sharp sharp everything is taken away and at 10.03am u can all empty as if the staff is super super tired and want all the people to go away and so not nobody can even see anything . crazy what happens at 10.00am , a show must see if u like to watch funny staff working .

Miinukset: first we paid breakfast included but 1 day just missed as we came at 9.30am and waiting time was 45minutes so girl told she can give us table ( for breakfast ) but restaurant closes breakfast which is not her problem and she cannot help . for what I need than table ? to sit ? second on last day at 11.50 I just requested to please give me late check out as priority club member just till 12.30 and reception staff straight said in bad tone no we cannot and I must leave the room as soon as possible and check out . what they wanted I come in underwear and do the check out may be that will give them satisfaction . don't know what they feel . and had a feeling big number of staff appointed feel either they are special / or place where they work is special or both . anyway . good luck and hope if somebody can digest after paying U.S.$ 400+ for room standard per night then get humiliated and stay .

Plussat: The bed was so comfortable I never wanted to leave

Miinukset: It’s a little annoying that you have to take 3 elevators to get back to your room if you valet park your car buth that’s it.

Plussat: view, pool, restaurants

Miinukset: I usually don’t write reviews, but this time I feel like I have to. First thing,I really enjoyed staying at this hotel. It was a great experience with a pool and a few good restaurants inside of the hotel. After the check out we decided to take a walk around DTLA and we did leave our bags at the front desk, which seems like a good idea. But, when I got home I realized that my jewelry bag is missing. I reached out to the hotel to see maybe housekeeping did find it, the answer was “no” and the hotel management/ security wasn’t really addressing the problem. I don’t know if the housekeeping took it or people who looked after our bags went through my bags when we went for a walk. I don’t want to accuse anyone, but the fact is my jewelry is missing and no one seems to care. I will think twice, before staying there again.

Plussat: Room size, Room condition, room service

Miinukset: Breakfast menu did not change for five days

Plussat: Concierge extremely helpful in making my dinner reservations and giving suggestions even before I arrived to hotel.

Miinukset: There was no exhaust fan in the bathroom and it became very steamy when taking a shower! But the bathroom was very nice.

Plussat: Location

Miinukset: Reception attitude

Plussat: Every thing

Miinukset: The breakfast

Plussat: Great location with amazing view and very helpful staff. Reception also very helpful whatever we needed

Plussat: Great view, comfortable bed, desk and seating area. Massive bathroom!

Plussat: Closey place but could do with some freshly scented flowers when you walk in and brighter reception area. Complimentary fruits in room and better breakfast selection !

Miinukset: Abit dull as you walk into reception

Plussat: Wonderful location, great breakfast

Plussat: The room was nice, big , quiet, and clean. the facilities in the hotel were great. I had a good experience staying there, and i was considering booking again, but i changed my mind when they charged me extra and lied to me.

Miinukset: They charged me extra at check out, when I asked them about it, they told me they will return the extra charge, but then i found out that they have charged me the same amount again instead of returning it back, I tried to call them and email them about it with no luck, So I had to go back to the hotel to talk them directory about it, and When i was explaining the issue to the front desk staff, She was very rude trying to convincing me that they did not charged me any extra, and after I showed here my bank account, she start calculating and find out that there is an extra charges and she promise to return them, but again they only return half of it.

Plussat: every thing from valet to reception to house keeping to breakfast absolutely exceptional

Plussat: Pool and room

Miinukset: Concierge. Manager. Customer service. They illegally charged my card.

Plussat: The room was beautiful and comfortable! The staff was great!

Miinukset: Everything was awesome!

Plussat: Welcoming restaurant plus good food.

Miinukset: Front desk changed my room from top floor suite to mid-level suite without my consent. (though moved me back 2 top floor later) While I was in room, other guest of the hotel entered my room with a key card!!! My own key cards expired on the second day.

Plussat: So near to everything! Love this place will definitely recommend.

Miinukset: There’s parking fee!

Plussat: Location to event i needed to attend.

Plussat: Very good breakfast

Plussat: Bed was comfortable. Breakfast was good Room was clean. Bathroom was large and very clean

Miinukset: Didn’t clean our room on Tuesday Delivered towels to the room at 10:45 pm!!! Did not like that the tv had no local channels - no place to get the daily news!! Need a mat in the bathtub

Plussat: Room was large Clean Location and convenient to restaurants and shopping Staff friendly and helpful Breakfast was good

Miinukset: Very minor. Wish the TV had more entertaiment options.

Plussat: Mr.Sameh very excelent staff

Miinukset: I was stay at room 228 , aircon was big sound and after that we moved to room 231, bath room's door railing broken& can't slide

Plussat: Cleanliness, Breakfast offerings, free wifi, safe indoor parking.

Miinukset: Outside traffic noise level was excessively loud. Note that $14.95 will be added for parking.

Plussat: Close go. Hopping. Nd fining

Miinukset: Only one of the several in room plug ind for electronics worked. There were 4 in my party and this was very invinvenient

Plussat: everything!

Miinukset: NA

Plussat: Was greeted by friendly staff upon arrival. Fantastic location - driving distance to Universal, LA, Santa Monica, etc. Walking distance to restaurants, food outlets and a huge shopping complex. Easy, secure parking.

Miinukset: Wifi didn’t work well for Samsung phone but no issues with Apple.

Plussat: Staff were friendly and helpful. Best breakfast, best amenities, very clean and very comfortable. 24 hr coffee was awesome

Miinukset: Zero

Plussat: Location, right next to most things in Glendale. Simple driving to other sites of LA area.

Miinukset: Road noise. We were in room 529 facing Colorado St. & the road noise was loud. We could hear the conversation of people talking at the pool. We checked several times to see if the window was open and it wasn't. Must be poor glass. Why we rated it so low.

Plussat: It’s close to the metro station and the room is cozy. There is a Chinese food and 7 eleven around the hotel. I enjoyed it.

Miinukset: Nothing. The price is a little higher than expectation.

Plussat: Staff very friendly. Nice restaurant for breakfast. Convenient location. Nice pool facility.

Plussat: Location and facilities.

Plussat: Great location for the tourist visit, staff friendly and helpful. Facilities all you need. Pool area/bar excellent. Right in the heart of a great location.

Plussat: This Hotel has a great location. Just few minutes walk till the walk of fame. Our room was big and very comfortable.

Miinukset: The area where the hotel is located is always crowded and sometimes very loud. The pool was also full of people and we could not find any chair free by the pool.

Plussat: Comfortable hotel in a great location

Plussat: The Hotel, the room view, the staff and the positive manner by which the staff not only greeted us, but also how they were engaging.

Miinukset: That my stay was only for one night

Plussat: Location is great

Miinukset: Car parking and breakfast are expensive

Plussat: The location.

Miinukset: No.

Plussat: Location, good sized suite, and staff was friendly.

Miinukset: The bathroom grout had mildew (thankfully we didn't need to use the shower), there is a very outdated iPod/iPhone docking clock & no way to stream music otherwise from a phone. The view of the Hollywood hills was fabulous, but our window was filthy

Plussat: The bed was comfy, the view was great, the staff was great. The pool area was nice. Breakfast was great.

Miinukset: I wish there was a refrigerator in the room. But hey not a big deal. The bathroom could have been cleaned A little better. Although it was great, I think the breakfast buffet could have been a little cheaper.

Plussat: I was traveling with my 11 year old daughter and this location was perfect for us. We enjoyed the buffet breakfast (additional charge), the pool, and the location. The room was very comfortable and clean. There is an outdoor mall adjacent to the property with an easily accessible parking garage and lots of dining choices. The hotel was steps from Hollywood Boulevard and some main attractions. It was also close enough to Universal Studios that we were able to Uber and didn't need to use the rental car.

Miinukset: I paid for a room with a view of the iconic Hollywood Sign, which we had, however the room was right next to the service elevator and therefore quite noisy at night. Also, the shower door did not keep water in the shower, and the floor was often slippery. Finally, it felt like there were extra charges on everything, and we were not informed at breakfast that as an adult, I had a choice of hot or cold buffet - taking only the cold buffet made it a lot less expensive. Valet parking is $50/day so we ended up doing self parking in the garage nearby. Note to visitors - while the area is full of tourists, the hotel is an island of calm and luxury in a part of Hollywood which is rather seedy.

Plussat: They had a bigger room available and upgraded us.

Plussat: Super comfy beds. Great location

Plussat: Staff and location

Plussat: From the second we arrived we could not have been more thrilled to stay here. The staff was extremely friendly, the property was adorable, and was filled with something for everyone. We took advantage of movie night by the pool, the urban walk, and the trolley to Universal. We love the Garland!

Plussat: The grounds are well kept. The staff is exceptionally helpful and friendly. The food at The Front Yard is great. Love the free shuttle to Universal.

Plussat: The decor and atmosphere were so relaxing. Staff fantastic. Great food in restaurant both for breakfast and dinner.

Miinukset: Small balcony overlooking car park and freeway so not a good view and pretty noisy with traffic

Plussat: We were very impressed with the entire Property, it is very resort Like, It has all the facilities all on one property including, rooms, parking, pool, loungers and hot tub, pool bar and café, courtyard with seating and a wonderful restaurant with a great Happy Hour. Exceptionally Clean and Outstanding Service throughout the Property.

Plussat: Kids loved the buffet and the pool. Great location with a shuttle to Universal. We checked in late, and checked out early to go to Universal. After a long hot day, we returned to pick up our car and luggage. I asked if we could use the pool and get a drink as we did not get a chance to enjoy the hotel. Both parents and kids needed some down time and the staff could not have been more accommodating. Swim, hot tub and a cocktail....Score!

Plussat: It was very clean and the air conditioning was great! The staff were a pleasure to deal with.

Miinukset: We had spiders in our room and we were told there would be a microwave in the room. There wasn't. The beds were too soft.

Plussat: Great location. Beautiful outdoor areas. Restaurant food and gift shop were very nice. Valet parking was efficient.

Miinukset: Pool closed for more than half of our stay. Housekeeping didn’t remove food service items from our room or leave fresh toiletries, even though we left a handsome tip. Drink machine in our building was not working. Buildings smell very old.

Plussat: Location and proximity to Universal Studio

Miinukset: The room was outdated, small and not very clean. The bed felt like a blow up mattress and the shower had awful water pressure.

Miinukset: We stayed as a family of four and we all were attacked by BEDBUGS. The room was not clean either, there were hair on the towels when we first entered the room. The airconditioning was too noisy.

Plussat: Staff and hotel were amazing. We got a tour from the manager. All staff went out of their way to make our stay amazing.

Plussat: The decor and the location.

Miinukset: I came about 2 hours early before check in. I was told I would be sent a text when my room was ready. No one texted me. I waited 45 mins after the standard check in time of 3pm. Watching other people get their rooms as soon as they checked in was not cool

Miinukset: valet was very backed up and the parking fee was lame. The valet staff was great though. They were doing the best they could with the volume but again for the price of parking, there should have been about 3 times the staff

Plussat: Great location to LA live and convention center. Bar and resturant food was pretty fabulous.

Miinukset: None

Plussat: The VIEWS!

Miinukset: Only Valet parking. I had guest and they had to park far

Plussat: Everything all amenities were fabulous

Plussat: Gorgeous hotel and a very nice room, though a bit on the expensive side for the overall quality and experience

Miinukset: Some staff is not very friendly. The lobby and restaurant temperature is quite hot. For a fancy and upscale place like this, doesn't make much sense. There is not much going on around it.

Plussat: The hotel was modern and very clean.

Miinukset: They did not accommodate my request for a room away from the elevator. The hotel charged approx. $50 for mandatory valet parking (I would have been fine with this had they advertised this prior to my check in). The restaurant staff were rude onsite and in the middle of the night a glass fire alarm went off.

Plussat: The view, scene, easy access to staples, the service, the entertainment. This is hands down my favorite hotel for the price!

Miinukset: Absolutely nothing.

Plussat: Great room and staff

Plussat: decor ping pong and pool table

Miinukset: parking situation

Plussat: Location, bed was comfortable, & the staff was amazing!

Miinukset: Bathroom wasn't super clean & the parking fee is per night...

Plussat: Beds were very comfortable! I fell alseep minutes from hitting the pillows! Rooms were very clean! I like that there were no curtains hanging from the windows so kids don't mess with them. But there were still blackout blinds to keep everyone sleeping in the morning. Walkable to places to eat. Valet service is excellent.

Miinukset: I'm sure it's a green thing, but prefer having a trash can with a bag or with a lid for throwing out dirty diapers.

Miinukset: The lou was not clean

Plussat: Great staff. Very friendly and clean

Miinukset: Self parking has no in and out privileges

Plussat: Nothing

Miinukset: Parking is a joke, you have to use the valet to park your car pay 19 bucks a day or self park and pay 14.95 each time you leave the hotel. Booo the hotel won't let tell you that tho

Plussat: There is Convenient store around hotel

Miinukset: Noisy

Plussat: The hotel was clean smelled very nice the stay was excellent as well good neighborhood, walking distance from shopping and eating. My only complaint is the water pressure with the shower was extremely low. I would stay here again

Miinukset: The shower pressure

Plussat: Loved the entrance decor, the staff was very friendly and helpful. The pool had a great view, its location is very convenient. The view from the fitness studio is great, and the rooms are really comfortable and have everything you need. The business center is great, comfortable and its perfect for meetings.

Miinukset: I wish I could've ordered something to drink or snack on while enjoying the pool

Plussat: The service was great from the cleaning crew to the valet. Made me feel like a celebrity.

Miinukset: No complaints

Plussat: The room was nice and clean.

Miinukset: The parking.

Plussat: Relaxed environment...

Miinukset: No parking! Mandatory valet

Plussat: Everything

Miinukset: No

Plussat: High quality at a reasonable price

Miinukset: Self Parking was a bit of a chore but not bad by LA standards

Plussat: Staff is great. Room was great. Location is great.

Miinukset: I got a ticket for j walking Dont let it happen to you.

Plussat: Location and staff were great and room as well

Miinukset: No

Plussat: No Breakfast included. Very expensive if you decide to go for it.

Miinukset: There just so happens that there were earthquakes on the nights we stayed at the hotel. The elevators stopped working per regulation. So waiting for the hotel took 30 minutes at a time.

Plussat: Clean and elegant

Plussat: The hotel was really nice and clean. Our room wasn’t ready on time but they gave us complimentary breakfast.

Miinukset: Some of the people you checked in with looked down on you a bit.

Plussat: Location

Miinukset: Too much traffic. But that's LA.

Plussat: Breakfast was great and so was the location

Miinukset: nothing

Plussat: The staff is so kind and I really love the room.

Miinukset: nothing.

Plussat: Close to train station. Friendly, helpful staff.

Miinukset: As in most upscale hotels, there are charges for everything from Wi-Fi to bottled water.

Plussat: Location

Plussat: Great location, comfortable room, and friendly staff

Miinukset: Bar was closed :/

Plussat: Service and luxurious rooms! Best part is that deck with the fire place

Miinukset: The parking fee of $56

Plussat: Location is just great at West Hollywood. They had great for free walk in coffee, hot water for tee and cake station. The room i staid in was very clean and the bed was very confi. also the Non Alcoholic drinks in the Minibar were for free. Staff was very friendly and helpful, i asked for a room change and that was taken care of immediately. the rooftop pool was nice and you has a 270° view of LA.

Miinukset: It was very pricy and for what it was in the end, especially the noise toward the main road (if you decide to have a room with a view towards LA). it was a really nice hotel but nothing exceptional, that i would say the extra high price is justified. i would recommend the hotel as it is clean and has all the needed but would say that it is quite expensive.

Plussat: I loved the combination of old and new memories of history and music. It gives the hotel a real spirit and a feeling of beeing in a warm and friendly place, still with style and comfort. The friendliness from the staff and the feeling of that they really want you to have a good time. the staff are real people!!!! thank you Andaz, the House of true rock and a warm and friendly heart. We will be back. and take the stairway to heaven!

Plussat: Great location, wine hour was a great touch and rooftop pool was perfect after long day sightseeing

Miinukset: It’s noisy out on the strip as others mention and can be hard sleep sometimes

Plussat: Great iconic music history and location to all of Hollywood and LA.

Miinukset: Needs more bath tubs!!

Plussat: Excellente staff and confortable rooms. On Sunset and easy to reach different locations . Open Wine bar and coffee in the morning.

Miinukset: Nothing

Plussat: The staff was friendly, helpful, and always available! The room was quiet, clean, and comfortable.

Miinukset: There wasn’t enough seating in the pool area.

Plussat: Swimmingpool on the top floor was very nice with a bar and great view over Hollywood and LA

Plussat: Really cool hotel! Great LA vibe and the location was in the middle of many restaurants. The rooftop pool has the most amazing views of LA. Highly recommend !

Miinukset: Food in hotel a little pricey but that is LA

Plussat: Free wine at happy hour (6-7pm) was a welcome bonus.

Miinukset: The curse of valet parking in LA

Plussat: Awesome staff - great room - though I could not figure out the heater

Plussat: Location and staff were great!

Miinukset: Comparing to Andaz London, for example, it was far worse.... Very basic.

Plussat: Swanky comfortable & clean, great rooftop pool area

Miinukset: Expensive parking, would’ve liked it to be included in the room rate quote.

Plussat: Breakfast and the location was really nice and relaxed. The variety was adequate and Sidney the waiter was always reedy to assist! The Flemmings Steak House and Shaquiles restaurant next door was a bonus!

Miinukset: Nothing to fault!

Plussat: The concierge, Josh D., was absolutely wonderful, he gave us a short history of the hotel (gave us a tour), pointed us to all the cool places both in and out of LA, told us about the coffin shaped pool (nobody knows why), all in all a very pleasant conversation. This guy turned our stay at the hotel from good to awesome. Spacious room, equipped with everything we needed. Very lovely bathroom. Media system worked flawlessly. The hotel is close to downtown and is a good location to use if you plan to go to Hollywood and Universal Studios like we did. Will definitely book again if we ever visit LA again and we hope to meet Josh again.

Plussat: Awesome hotel!! Could not have wished for anything more!! :) Will definitely stay again

Miinukset: Nothing - it was great

Plussat: Breakfast, large bathrooms, friendly staff, excellent cultural programming, great location, great swimming pool, lovely art all over the building.

Miinukset: Nothing!

Plussat: So So La La. The hotel has a very beautiful design and it feels very artsy and fancy. The location is perfect if you plan to Conference center or the Staples center. The breakfast was good but nothing out of the ordinary. The room was very spacious and the WIFI worked very well.

Miinukset: Sometimes it felt like I was in a bar / restaurant with some rooms on top of it. My room has a weird door (connecting) to another door, So during the night sometimes I could hear everything from the room. The staff quickly responded offering a room switch but we were to lazy to do it ;-). I did not like the ammenity fee that hotels in the US charge. It seems the charge you extra for pretty basic stuff that should be included in a hotel of that quality. We did not go even to the pool but I would have preferred a more private pool (there was a restaurant and a bar in front of it).

Plussat: The staff were fabulous! We had a small concern about our room and they were extremely helpful.

Plussat: Great downtown location. Beautiful lobby, bar and ground floor. Good breakfast, fresh food and lots of choice. Super-friendly staff.

Miinukset: My room was very small and dark. No overhead lights and only one bedside lamp. No desk light. No desk chair. I was there on business and it was impossible to work in the room as it was difficult to read, even to pack clothes! But the rest of the property is great, so I am sure changes could be made. I mentioned the lack of lighting to the desk clerk as I was leaving.

Plussat: I loved everything about this hotel it is definitely a 5 star. A place worth checking out. The staff was great and made everything run smooth. The breakfast is top notch. I would stay here again and would recommend it to anyone looking for a beautiful stay in downtown Las Angeles.

Plussat: amazing decoration and breakfast, also Tesla rides a mile radius within the hotel.

Miinukset: loved everything!

Plussat: I really loved the location and the breakfast.

Miinukset: Nothing really.

Plussat: The lobby was beautiful and the staff were very friendly and helpful. Breakfast was included so that was a nice surprise (bagels, fruit & pastries).

Miinukset: The pool was small and had very limited seating. They seemed to allow people not staying at the hotel to use the pool, even though it was supposed to be only for guests. The hotel was supposed to be good for families but I would avoid if you have kids. The pool area was filled with fancy people who were annoyed by splashing kids. Also the pool has zero sun in the later afternoon. Also no dresser in the room. Had to live out of the suitcase.

Plussat: Breakfast was lovely, fresh fruit and delicious pastries, but the best was the fresh yogurt and granola. And Javier was a the most kind and gracious host at the buffet. Lovely, friendly and welcoming!

Plussat: I really love Chateau Marmont for a number of stories related to it and lavish parties.

Miinukset: Rust on the metal window frames in the bathroom, lots of cracks on floor tiles etc. It looks authentic in one hand, but in the other requires to be refreshed.

Plussat: Room, gorgeous dining patio, amazing food and drinks. Very quiet when the bar is closed.

Miinukset: The bar is very small, and the hotel is 90 years old and shows its age, but it’s still very nice.

Plussat: The privacy and old Hollywood style... Great Food and cocktails and extremely friendly and attentive staff. Beautifully appointed and decorated rooms.

Plussat: Aamiainen ok, joskin suhteellinen kallis. Sijainti hyvä.

Miinukset: Hinta/laatu suhteesta voi aina keskustella.

Plussat: Love the place

Miinukset: The earthquake

Plussat: I thought the service, from the front office to the cleaning staff, was top notch. Given the small number of rooms, you can find a fair amount of nooks and crannies to hide away from it all.

Miinukset: Some might think that the fixtures are dated. I found that to be part of the hotel’s charm.

Plussat: Staff was extraordinarily attentive and pleasant. I was surprised that the front desk manager called me by my name on the second day. Keep up the good work. Also, the rooms are very quiet, especially given the fact that it located on the strip. I would recommend the hotel to my friends.

Miinukset: My room was apparently not one of the renovated rooms. I would think that the idea of maintaining some "old school" rooms is a quaint idea, but probably not what people demand from a first rate luxury hotel. Otherwise, I think the property is great overall.

Plussat: Excellent service and beautiful property. Restaurant has good food and excellent vibe.

Miinukset: Rooms are very small and run down.

Plussat: Lovely, charming Old-Hollywood feeling. New carpet and paint would do wonders. The stairways could use a little more illumination. Small things to enhance the experience.

Miinukset: The carpet in my room was desperately in need of replacement. Paint job on trim is also needed. The carpet also did not appear to be vacuumed as I found clothing tags and lots of footprints rather than vacuum marks.

Plussat: The bed was comfy but very small.

Miinukset: This place is shockingly dirty where ever you go. Rooms are very tattered... pool is always dirty... tables in common places were disgustingly filthy and the whole week we stayed no one cleaned them. If someone left used plates or cups on tables they would stay there at least whole day but the worst thing about this extremely over hyped and over priced place is the staff! I have no idea who is running this hotel but everyone is doing what they want and don’t really care about the customers. Reception staff are a bit useless and the waitresses seem to be there to find a new husband, instead of serving the customers. We waited for a simple drink over half and hour in the half empty restaurant while one waitress spent the whole time heavily flirting with group of loud drunk guys and the other waiters were having fun behind the bar. We were extremely disappointed with this place, if you pay extreme high price for accommodation you expect good service but this is honestly the worst hotel we have ever stayed in and never again.

Plussat: The ambience of the hotel is great. The staff are excellent. They ask that you refrain from taking pictures which is a great policy.

Plussat: The outdoor restaurant and indoor lounge had a great vibe. Overall, the common areas had a great atmosphere, dark, chilled, the sort of place you would go to get away from the energy of Sunset Strip. Pool area and surrounding gardens were lovely. Staff were excellent.

Miinukset: Feels like it needs some care and refurbishment, one of the 2 elevators was not working. The room was very small and sparse, and apart from the retro bathroom, lacked the character of the rest of the hotel.

Plussat: Great location. Very soft and comfortable beds.

Miinukset: Everything very expensive.

Plussat: The person at the front desk handled the issue very well but it was still frustrating to deal with

Miinukset: They did not have our reservation when we arrived despite already charging me that morning

Plussat: Bed was so comfortable

Miinukset: They only had king beds when we needed two queens

Miinukset: Parking the car is a pain. And overly expensive

Plussat: Customer service was amazing. They sent someone to set up the extra bed for our kids right away.

Miinukset: A stain on the comforter and some stray hairs in the bathroom.

Plussat: Location

Plussat: everything plus location is perfect !!!

Miinukset: N/A

Plussat: Great experience & definitely will book a return visit.

Plussat: the vibe of the hotel.

Miinukset: room was never cleaned, coffee/ drinks never replenished. a welcome desert was left in our room with flies on it.

Plussat: Location wise, the hotel is walking distance (2 mins) from Target & CVS (pharmacy). Thats excellent. The staff was very polite, helpful, & wonderful. I was in LA to get a surgery done. And the staff were very sweet & helpful starting from getting me a wheelchair to get to my room, asking how im feeling when they see me, lending us scissors & a mini fridge (no charge) to store some stuff, weighing our luggage when checking out. I’d say the best thing about my stay was the staff. The room & bathroom were spacious and never felt too small for 2 people. And the AC was excellent, since LA can get quite hot (July). The hotel hosts quite a few loud parties. So if you prefer quietness (like myself), stay in high floors ( such as floor 9). Its super quiet & cannot hear any noise from downstairs.

Miinukset: In terms of cleanliness, there is room for improvement. When checking in, there was a huge pink stain on the carpet that was never cleaned. The beds & pillows were super uncomfortable. The bed mattress was not firm and the pillows were very very soft. Unfortunately, me & my friend did not get any good sleep the 2 weeks we were there. The appearance & decoration of the room is outdated. For a hotel as famous as this, the rooms should have better decoration. A problem i face in every hotel is lighting. The room was always dim and never well lit due to lack of good lighting. I mean its good the sun sets late in LA in summer, but the room could use better lighting.

Plussat: Location

Miinukset: Rooms are worn

Plussat: Loved everything, but workout facilities need to be updated and more equipment added.