Centro Hotel Kommerz

The location and breakfast were really great. Also, there was only ONE person at the reception that was friendly (Thomas).

We arrived on a Friday evening after more than 3.5 hours road trip. We had 2 rooms booked for 3 nights. In one of them, I was staying with my wife and 8 months old baby. On the other one, my father (77 years old) and my brother. It was hot outside BUT inside the room, it was absolutely UNBEARABLE. We really expected that being a 3-star Hotel, they would at least provide us with some ventilators, which was not the case. According to the reception, they had no ventilators left. We even offered to pay more if necessary to get rooms with air-conditioning but again, they didn't have any available. We had no possibility to look for another place at that moment, so we had to sleep with open windows, which did not really relief the heat and instead, even worthen our problem, since the rooms were directly above the bus terminal (very loud all night long). The result, none of us (especially the baby) could sleep, suffering from the heat and the noise. Next morning we lost half a day of our vacation looking for another Hotel and despite the employees at a reception recognizing our situation, they said that the owners are not accessible and they could not take any decision on refunding us for the other 2 nights which we were for OBVIOUS reasons not going to use.