Boutique 009 Köln-City

location is the only one I feel happy with

First of all, I asked for a higher floor. While the receptionist offered me 153, which is the ground-floor face to the Ursulaplatz. In the early morning about 6 O´clock, I waked up because there were a group of Spanish outside, talking very loud, it was impossible to get sleep again. In the middle night, there were several tracks passed by, making a lot noise as well. Also you could hear young people drinking beers outside. In addition, there were almost no light in the room. This is my first time, also the last time to book this hotel,

Nothing particularly good. Breakfast ok

From start to finish the whole experience was one of confused unprofessionalism. Claiming I was getting a ‘free upgrade’ to a deluxe room when I had in fact booked one, repeatedly insisting I had not paid city tax when I had a receipt in my hand stating I had with the real kicker being charging me again for city tax after I left without my permission. This is a hotel recently rebranded, I’m guessing the old one had poor reviews too. Oh and Air con, in rooms that have it, is very poor and drastically undersized.