Halvat lennot Köln

Miinukset: much more timely assistance following our missing this flight

Plussat: seats were spacious. Crew was courteous

Miinukset: Seats were very uncomfortable

Plussat: Crew was very nice and the plane was comfortable

Miinukset: There were no outlets nor entertainment, and boarding was a little long

Plussat: The size of hand luggage

Plussat: Major flight delay

Miinukset: Everything ans basically no updates or info about what was happening.

Plussat: Crew were great, bubbly staff even though they were tired, *not obvious*

Miinukset: Boarding process, and being told we may have to stay until Wednesday as the operator double booked our seats.

Plussat: I was expecting EasyJet to run late and the crew to be overworked and rude, but they were like Southwest Airlines in the USA, very nice and on-time.

Miinukset: This applies to all airlines: crack down on travelers trying to bring to much cabin luggage! Also, travelers should have to first use the bin space above their seat before using some other bin space. Many people in the back of plane cram their cabin luggage into the first bins they see so they don't have to carry it from the back.

Plussat: crew attentive the plane is very clean

Plussat: It was an uneventful flight. The entertainment system worked well and food was good.

Miinukset: The lights kept coming on every few minutes making sleep nearly impossible.

Miinukset: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Miinukset: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Plussat: One hour delay after boarding due to loosing our “slot”

Miinukset: Timing!!!

Miinukset: lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase.

Miinukset: Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up.

Miinukset: Everything

Plussat: Confort

Miinukset: The crew and the food, specially the food.

Plussat: Helpful crew Good food

Miinukset: Our luggage came back damaged and open !

Plussat: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Miinukset: The plane was cramped