Kumamoto Tokyu Rei Hotel

We drove to Kumamoto from Takachiho but since we are travelling by bus after, staying near the Bus Station make sense. Hotel is a fair distance from the JR Kumamoto station, however hotel is a easy tram ride away. New bus station is right opposite the hotel - convenient for a early morning departure.

Payment term for my reservation is real confusing. Stayed 2 nights and reservation indicated 1 day was prepaid and I just need to pay for the 2nd night. On checking in, hotel informed I must pay for both nights. Obviously this need to be validated with booking.com and the call took a quite a long time causing anxious moment. Person on the line wasn't exactly helpful when I pointed out the payment term in my reservation is NOT align with the situation I'm facing - she said I still need to pay for my 2 days stay. I STILL DON'T KNOW whether I'm charged for the prepaid day until my credit card bill come in !! Not a pleasant start for my stay. Most of my trip's stays are via booking.com and I don't have such issue until this hotel. Please clean up your hotel's payment term at booking.com for the sake of future bookings. 2nd night stay was not uncomfortable. For some reason heater was turned on making our rest very uncomfortable. Finally we can't stand it any longer, we called front office at 4am and was told to open the window to cool down the room!!