San Juan del Sur hotellia

Plussat: Location is probably about the only thing you'll get here

Miinukset: The pool was super small and dirty to say the least. Full of debris not to mention it was not filtered. the villas are extremely hot during the day due to the design. The hotel is not well kept, broken pathways to the villas, broken walls all around, holes on the roof of several areas including main areas like the bar, reception, etc. this hotel is 2 years old. The bathrooms do not discharge correctly, we had to add a bucket of water as we pressed the handle to make it work. the shower handle was broken and had to use another villa to shower. The water pressure is nonexistent, you had to get real close to the wall just to get some water. The quality of the food was ok. We only tried the breakfast but other plates look good from where we were. The bar service was all around deficiente and unpolite. Managements was good and gracious but clueless as to what was happening.

Plussat: the concept is nice and at some point it was a awesome resort. The place is surrounded by nature. The majority of the staff is nice and friendly. The breakfast included is acceptable. For a visitor with car the location is not far from downtown and other points of interest.

Miinukset: The hotel is deteriorated and there is few to no maintenance everywhere, from rooms, to pool table, to escalating wall there is need from work everywhere. So the pics are promotional but do not depict the actual state of the property. It is in relation to price a good place if your intention is to travel around and just sleep over.

Plussat: Kevin at the front desk was awesome!! He went out of his way to keep our kids happy!! The bar/ restaurant staff were great!! Great value!! Wi-Fi needs a little work!

Plussat: the pool was great and the service we receive was very good. Breakfast was good as well.

Miinukset: This hotel has issues with the electricity service and water service.

Plussat: I liked that it was a family environment.

Miinukset: The wifi signal was horrible, breakfast was literally the same everyday. (Just one plate-no options). My room was clean overall except for we found blood stains on the sheets. The one thing we didn't like at all is how expensive the food was! We bought some chicken fingers for like $13 and were not worth it. The alcoholic beverages were ridiculously expensive too!! No wonder other guests there weren't buying anything.

Plussat: Nina at the front desk provided exceptional service and she was extremely friendly and nice she made our stay worthwhile

Miinukset: The owners are letting the place Fall Apart many major repairs required also the cook needs to learn to cook bacon it was served to us almost raw as this is pork it is dangerous to one's health. Also there is no one on the premises after 9:30 at night except for a security guard. Room service is advertised but there are no phones in the room and no service of any kind available after 9:30. Make sure to bring your own face cloth as these are not provided by the hotel.

Plussat: Great Location! The security guard was awesome, can't say the same for the rest of the staff.

Miinukset: No towels available upon check in and they weren't running a full house. Around 6 pm i had to go to the front desk and request towels and bath soap. No toiletries in the room. Breakfast was awful and cold! Breakfast choices is loaded with carbs, no fruits or vegetables in the breakfast included options. The pool bar was out of Toña beer early, seems like this place is poorly managed. What the use of having a great resort and location when its not managed to the full potential.

Plussat: pool, breakfast, bartender

Miinukset: only two electrical outlets - one in the bathroom not up to Canadian code for safety and other high up to tv. Very difficult to managed door locking. No window? No water? Room 4 leaking shower moved to #6. Needs to be repainted.

Plussat: The customer service, very nice staff.

Miinukset: The lighting was too dimmed. We couldn’t see at night.

Plussat: Silent room, despite music around. Airco worked well. Nice shared parts and small swimming pool. Access to the river delta, which in its turn grands access to the beach and to the city. Parking space. Breakfast was okay and fast.

Miinukset: Very small, poorly decorated room and tiny bathroom. No space to store or hang anything. Limited towels and accessories.

Plussat: Viihtyisä, tunnelmallinen pikku hotelli.

Plussat: I liked the set up of the place and the.pool. Their breakfast was great! The gentleman and woman that are there in the morning are very nice.

Miinukset: That there's a created that you can't cross at high tide to go to town and when you can, it is too dark of an area to feel comfortable crossing. The evening and afternoon staff don't understand any English, so we could not communicate whatsoever. The evening man was more.concerned with his phone than my husband's question that never got answered, which was, what time is checkout.

Plussat: This is the first top score review I have ever given. It is a small and modestly priced hotel with a fantastic location, really good staff and an outstanding breakfast included. And a nice little swimming pool. You can get higher quality if you spend a lot more, but you won’t get friendlier and you are unlikely to get a better deal. It’s on the edge of town, access by walking along the beach. Quiet and just really nice. Good fast Wifi internet throughout.

Miinukset: Towels are microfibre and not cotton.

Plussat: Everything, the view , attention, comfort, etc

Plussat: Amazing breakfast and service by the staff

Miinukset: Bathroom, especially shower, could’ve cleaner.

Plussat: The breakfast was excellent. The owner and all the staff were exceptionally friendly and helpful. The upper deck had a lovely oceanview. The pool was really nice to have. Convenient short walk to town/restaurants. Great music on the deck and patio area.

Miinukset: The beds were basic not super comfy.

Plussat: The staff was very friendly… The lady who made the breakfast was excellent cook and we loved what she made of us. I would recommend this hotel

Miinukset: The washroom was a little elevated and couldn’t use a little freshening up. The toilet paper supply was horrible LOL. That’s my biggest grievance… Need to upgrade the TP!!!

Miinukset: Lacation is not too good.

Plussat: I liked that it was outside of the city by a couple kilometers. The view was amazing and the villa itself was spacious and clean.

Plussat: The view was fantastic. Our villa had all the amenities expected and more. The staff was incredible. Every need that we had was taken care of as fast as we thought about it. We requested a villa with a better view and within an hour we were moved. We wanted to rent a car and the staff to care of it. Always with a smile. The food in the restaurant was great. Everything was perfect.

Miinukset: Somethings were miss represented such as transportation into town. We had to use taxis, it was not a great deal but there was no shuttle from the hotel as presented in the web site.

Plussat: Kids enjoyed the pool very much. Great food. Villa was clean and comfortable.

Plussat: The villas are just amazing Pool is great to relax You can choose different kind of breakfast -some costs more (difference must be paid)

Miinukset: No shuttle to the beach - you need a Taxi (Single Drive 1,5 $ per person) Cappuccino in the morning must be paid

Plussat: The view was grate! The privacy of the villas was excellent.

Plussat: everything great, really good value for your money

Miinukset: The master room was a bit noisy when it was windy outside, other than that all good

Plussat: The view is amazing as is the location. And the breakfast is pretty good.

Miinukset: The staff was not super helpful and the facilities were just okay. They look better in the pictures.

Plussat: Beautifull colonial building, well maintained. Very clean and comfortabele

Miinukset: Some of the personell seem to be not very interested. Unpleasant surprise to have to pay 50 dollars extra for tax, which should be included in the Total cost. Breakfast options limited

Miinukset: Personal is very unfriendly und demotivated to serve you. Room not cleaned in appropriate manner. Breakfast always the same every day and takes hours until served. Service reg transport: disaster. Take a taxi which is much cheaper than their shuttle service Overall extremely overpriced hotel Be aware that almost nobody is able to speak english.

Miinukset: One of the female employees kept rolling her eyes at us when we mispronounced words in spanish and would not bring us menu, take our order, etc. She obviously did not like white women from the US.

Plussat: Lovely period style building by the water in San Juan del Sur which has an old world charm which we like. It’s located just down the street from all that San Juan has to offer so it was quiet during the night.

Miinukset: Room are small, no very clean, and dark. But good location.

Plussat: Excellent place to stay. Great staff.

Miinukset: Can’t think think of anything.

Plussat: We really enjoyed the view and the beautiful colours of the property. It’s in a stunning location and very peaceful. The manager was very sweet and welcoming to our whole family, including the dog.

Miinukset: It felt a little without life / atmosphere - we we’re staying on a Monday night though so maybe this had something to do with it. We probably would venture into town for food should we stay here again.

Plussat: The staff was absolutely kind and helpful, the view was great, the food was VERY DELICIOUS! Clean room and bathroom and nice pool. Also is very easy to get access to the hotel even in a small car, the road is pretty good. Thank you very much, I'd definitely come back.

Miinukset: Nothing.

Plussat: The calm, the cleanse and the pool. The staff are really kind and I loved my stay!

Miinukset: The entrance to the place, it’s a little complicated for my car

Plussat: Excellent destination to base yourself family friends or solo while in San Juan del Sur. The rooms are comfortabe beautiful and designs stylish simple. Courtyards decorated with small gardens of course - El Jardin. Bathrooms nicely tiled. Hosts are mucho amable and welcoming to all including friendly dogs. Pool is like a spa kept clean and leaf free from recent windy days on the hilltop. This is our 3rd trip to stay at El Jardin in the last 3 years while in Nicaragua.

Miinukset: Having to leave.

Plussat: The view is spectacular, the staff is very friendly and helpful, and the food is excellent! I am greatful I found this tranquil place. The pool is nice and not overly chlorinated like some I've had. A great value. I highly recommend it! And its right across from Nacascolo beach.

Plussat: The breakfast was very good. The view is very beautiful they upgraded our room for free because we didn’t have hot water in the shower for the duration of our stay.

Miinukset: The beds were very hard and sheets were ripped the food we ordered for dinner was not great and the hotel is quite far from San Juan del sur there is no shuttle as advertised on the listing

Plussat: Beautiful place with the most amazing view! Staff was very helpful as well!

Miinukset: The fruit options seemed to be limited to only watermelon when we were there (in terms of fresh juices, fruits at breakfast, etc.) but if you really like watermelon this is not a problem ;) The bathroom had a funny smell and some molds but the shower itself was very good.

Plussat: The view is stunning, swimming pool a plus. Breakfast delicious.

Miinukset: If we had shuttle buses to either go to the beaches or to San Juan del Sur. The near by hotels could organize some sort of transport between them to take us around the beaches. It would be fantastic. There is a shuttle that come from San Juan del Sur but we did not known until we where in San Juan.

Plussat: The place has lot of charme and room is immense.

Miinukset: Unfortunately, the surroundings are very noisy. There is a rule that you cannot bring guests to your room.

Plussat: Location.

Miinukset: We had a cockroach in the room.

Plussat: Great location, very good attention from the staff, plus the fact that is Pet friendly... I would definitely come back.

Plussat: Everything! Super nice staff always willing to help, Roma were super clean and breakfast was good.

Miinukset: No complaints.

Plussat: It is clean, open, and very modern. The staff is friendly and their breakfast is delicious!

Plussat: Awesome and helpful staff! Alfredo was always available and went above and beyond. The property is very clean and taken care of. We enjoyed having breakfast looking over the beach! The location couldn't be better. All kinds of restaurants and things to do and they will guide you if you need help!

Miinukset: We knew about the noise ahead of time so it didn't bother us. If you are a light sleeper, this is not your place to stay on the weekends. For everyone else, this place was the best deal in town.

Plussat: location

Miinukset: room has weird odor. Cleaning stuff was spraying some air freshener but afternoon odor came through. Payment problems

Plussat: The pictures don’t do the property justice! The most adorable place I have ever stayed! Immaculate property! FRIENDLIEST STAFF! Most delicious breakfast! I can not say enough about how fantastic our stay was!!

Miinukset: The mattress was a little hard but totally ok

Plussat: The banana bread with coffee was delicious. The eggs cooked with vegetables tasted great. The fruit plate had great variety. It was a healthy delicious start of my day.

Miinukset: not so much the coffee

Plussat: Well located hotel with friendly staff

Plussat: Facility was nice, well located, and comfortable. Rooms were good, and staff were friendly. Victoria was nice and accommodating, and she has some sweet dance moves.

Miinukset: Only complaint was the security guy’s Phone. It kept going off - dinging for each text he received, as well as the music streaming from its small speaker. Putting it on silent would have been better.

Plussat: -The lovely pool we had for ourselves. -The more than excellent shower -The "terrace tower" with excellent view over the bay -Comfortable bed with cool airco

Plussat: Simple but it had all we needed

Miinukset: Staff was hardly ever around, luckily they were there when we checked in though.

Plussat: I would love to have recommended this stay.

Miinukset: However, this property fell short of my expectations in so many ways. Firstly, there was the air conditioning not working properly (quickly rectified), secondly there was the machine malfunctioning above my room at 3am that sounded like a pneumatic drill and kept me awake for hours, finally there was the fact that no one was there for my agreed later check out for around 45 minutes so I was effectively locked in the hotel. I left exasperated and irritated.

Plussat: This is 'a home made for travelers, by travelers' and I absolutely agree. It was our home away from home. It's a block away from everything so perfect location, the room was spacious. Nice big bed, a/c, a really nice hot shower. There's a little pool to chill in, a living room area with couches and a kitchen. Yader was really nice and helped us with everything. This was the best accommodation we stayed at in Nicaragua!

Miinukset: That we didn't stay longer!

Plussat: Air con worked well, bed was comfortable, and pool was great, right beside the kitchen living area. Good (cold) water pressure in the shower, and the manager spoke good English - what more do you want?

Plussat: Location, one block from the beach and one block from downtown. Great top deck to see the sunset. Staff was very accommodating. Helps to know Spanish.

Miinukset: Only issue to be aware of is that the water into the sink doesn't get hot. lukewarm. acceptable but one should be aware.

Plussat: Great location, staff is wonderful one of my favorite places to stay in town

Plussat: Great quiet location very close to the beach and close to the town center, easy access. We had our own kitchen and terrase, and there are several supermarkets nearby. Spacious bathroom. Friendly and very helpful host.

Miinukset: Kitchen utensils were old.

Plussat: Best location on Nicaragua's most beautiful beach.

Miinukset: Needs some maintenance.

Plussat: Private beach, great to take a stroll down during the day

Miinukset: Had a wasp inside the apartment, but was understanding to the fact that it’s an area where keeping the doors open during the day is normal.

Plussat: My 4th time to stay here. They always treat us so well. Rooms are clean. Breakfast is good. Staff is very friendly and helpful. Love the A/C in the rooms.

Plussat: This is my third time to stay at this hotel. The staff is always super-friendly. They are very accommodating. Rooms are clean. A/C works great. Breakfast is simple, but sufficient. Grounds are beautiful and well-maintained. Patio is relaxing.

Miinukset: It would be great if the rooms were a little bigger.

Plussat: The area has been effected by tourism drying up and many places have closed. The Royal Chateau Hotel has managed to stay open, I believe, due to the excellent quality of the service they offer. Genuinely lovely Nicaraguan hospitality.

Plussat: The room was very clean and the breakfast is delicious