Hotel Vancouver

Good location with genuine ski in and out. Plenty of underground car parking 10€ a night Quiet clean rooms. Plenty of hot water First nights reception team brilliant sorting out problem with double bed versus booked twin Room cleaning team friendly great English and first rate job

Rooms too hot slept with external door open despite -19 outside temperature. Even after turning rad off rad room only just comfortable to sleep in. Must be costing a fortune Single beds very narrow( like sleeping on an ironing board) so easy to replace to be wider rooms big enough Poor breakfast on two of our three days. Particularly scrambled eggs totally burnt and inadequate amount of cooked food. No boiling water for tea just tepid water from coffee machine. Domestic toaster only does two slices at a time and took forever Appalling music in bar. Rap using swear words f—- n——- etc. Totally inappropriate for customer demographic. Complained to duty manager who was arrogant and told me the problem was my taste. Total idiot no customer empathy whatsoever.