Caesars Palace - Resort & Casino

Location

Casino croupiers are rude (this is the same just about everywhere - Its like when you make a small win your are taking money from their pocket - Get staff with personality and teach them to be nice. For a service industry why would I tip poor service and grumpy people. Casino full of smoke and unbearable - get out of the last century. Drink prices ridiculously expensive. Food prices expensive. Would not go back again..

Just the view of my room

The staff was rude to me treat me like I was asking for free staying, we request early heck in and arrived around 8am they said it was $40 extra and I said ok but we waited until 12:30 to get our room so it was actually less that 2 hours for the supposed early check in!!! Terrible! They offered water to almost every guest but never to me or my family never nice or a dignity treated Karla was the first lady to attend and was very rude One last thing NEVER AGAIN IN THIS HOTEL!

Location on the strip.

At check in we asked if there was any chance of upgrading. We were told yes but it would be an hour wait which we agreed to. Imagine our surprise when we checked into the room and it was exactly the same as the one we had booked. An hour wait for nothing. On entering the room we noticed a big stain next to the side of the bed which looked like blood, approx 20cm in width. We called guest services who said they would send someone up to clean it so we went out. We got back into our room later that night to find they had tried to clean the stain which looked even more like blood now , couldn't get it out so had just covered it with a towel! I rang guest services again and expressed our concern at this and were told we could not change rooms that night and would have to wait until the next day. So the next morning we went at the time they told us to guest registration to change rooms. We had to vacate our room, return the keys before they would give us a new room. So we did that, got into our new room to find they have now given us a room facing the highway as opposed to the view of the pool. So basically we got a worse room because the room we originally had , had a large blood stain on the carpet. The hotel were not really concerned at all with our issue with the room and quite dismissive of the problem. We were really polite and it seems that being understanding really doesn't make a difference as we clearly weren't valued guests. On check out we again checked out booking to see we had breakfast included in our stay and yet we were not given any information on this when checking in on how to access this or get breakfast. The rooms were old and run down, wood coming apart from the bottom of bathroom doors, carpet old. We were so disappointed as this was a part of our honeymoon we were looking forward to staying at Caesars Palace and it was the biggest let down of our whole trip.