Plaza Hotel & Casino

Customer service

Was charged different price for resort fees than quoted by Kayak.

Hotel was very closed to down town.

Rooms very dirty. We had used towels in bathroom & empty water bottles under TV stand. Also the entire hotel smell like marijuana which was horrible. Definitely never again !!

Outdated but not bad

We had a good view of the city and the beds were comfortable

The heating system would come on every 40 minutes or so and would be really loud for a few minutes and then turn off. The sheets on at least one of the beds were clearly not changed as there was small wrappers tucked in between the comforter and sheets. The most annoying thing though was booking through kayak we were comparing prices and Getaroom was the cheapest option at $44 and they said you paid $0 at the hotel. There were other options that came to $53 with a $20 resort fee included but we thought maybe Getaroom had a special deal worked out where you didn’t have to pay the resort fee. Well we got there and they tacked on the resort fee so it was $10 more than what we could’ve paid. That was frustrating

Bed bugs

Cheap

Bed bugs

Water smelled like sewage

The hotel it’s self was not terrible, nice style, cool location.

The staff was rude and unhelpful except for like 2 people, the water smelled horrible, tv was broken, they told us the hotel was sold out and we couldn’t check in early but when we complained (after completely unpacking) offered to move us to a different room.... and when we said we didn’t want to move because we were unpacked they were completely unwilling to explore any other options. Still don’t know how they were going to relocate in a sold out hotel....

Windows so dirty I could not see out of them

The lady at the roulette table

Pool was shaded ,no balcony