Hôtel Mercure Le Havre Centre Bassin du Commerce

We had two conected rooms which was good.

This is a hotel I would never like to come back to. It's ugly, located in an area with no interest at all. There is no reception. You come into a bar that was noisy . When we arrived, a whole bus of turist had just checked in and they where blocking the small entrance because they where waiting for the only two elevators available. It took ages for all these people to be able to go to their rooms. The rooms are unpersonal and both of them had a broken lamp. One of them was at the entrance and because of that, the whole room was very dark. We asked for the lamps to be fixed. They only fixed the little one from the bathroom. They never fixed the most important one. The showers wher stupid, being placed in a vertical way which made it impossible to shower properly (the oposite wall got all the water). We where placed close to the elevators which made it very difficult to sleep well. You hear every person that comes and goes. Finally, the worse was that despite they claim to have airco, we could not control it manually and it did not work at all. It was 25C in the room (we had a thermometer) and we had all trouble to sleep.

Staff were obliging and eager to please, and steak and chips was good. The bed was very large, clean and comfortable, and since my stay was a stop-over en route elsewhere this was very important.

Prices for food and drink took advantage of captive audience, which is good for the bottom line in the short term, but not so good when customers find this a reason not to return. You will know from your own market research the price level you can push prices to before customers vote with their feet. For me €8.00 for branded beer available in nearby bars for half that price is excessive. I know that price is only one consideration, and much of what you do was done well.