Plussat: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Miinukset: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Miinukset: "They cancelled my flight"
Plussat: "My sleep"
Plussat: "Fast and easy."
Miinukset: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Plussat: "As always, Turkish Airlines takes care of their customers with the best service."
Miinukset: "Seats could have been a little better."
Plussat: "Crew was below average,seats was horrible"
Miinukset: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Plussat: "Food was excellent"
Miinukset: "Temperature way too warm"
Miinukset: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Plussat: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Miinukset: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Plussat: "nice that food was provided."
Miinukset: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Miinukset: "While seated in the plane we saw our second suit case. We called the stewerd and advised him of our observation and he promised to check with his supervisors; he came back and confirmed that all is under control. Arrived Bordeaux and the luggage didn’t. It took two days to get the suitcase and it took hours of follow up and the airport agent kept giving false excuses. At the end we drove to the airport and picked it up ourselves. Of course at the airport we listened to more trash."
Miinukset: "Options for vegetarians were not really good."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Miinukset: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."
Plussat: "The luggage limit,the food was excellent!!"
Plussat: "The cabin crew were awesome."
Miinukset: "My trip from Houston to Istanbul was awesome and smooth."
Miinukset: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Plussat: "Crew, entertainment, boarding"
Miinukset: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Plussat: "Exxcellent food."
Plussat: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Miinukset: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Plussat: "Friendly staff comfy plane"
Plussat: "The crew was very nice. The entertainment quite rich."
Miinukset: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Plussat: "Food is bad.no other word is fitted. All the rest is good."
Miinukset: "Crew was slow to pick up trays."
Miinukset: "The attendant open the door on me while I was using the restroom, I didn't care for that, he can see that the restroom is in use ."
Miinukset: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
Plussat: "I liked everything about the flight."
Plussat: "The food tasted great. The crew are very friendly."
Miinukset: "The seats are kind of small"
Plussat: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again.After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Miinukset: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Plussat: "food was good."
Miinukset: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Miinukset: "No classical music in the suggested list."
Plussat: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Miinukset: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"
Plussat: "Better planes"
Miinukset: "Very small chairs. Terrible boarding system"
Plussat: "The overall experience was good but small gestures by crew can improve the same significantly."
Miinukset: "Crew slow to respond or non responsive even for a glass of water."
Miinukset: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
Miinukset: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Plussat: "Entertainment options are good. Flight timings and boarding was generally very good."
Miinukset: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"
Plussat: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
Plussat: "Able to rest & crew very pleasant"
Miinukset: "Thought we might miss our next connection as it was tight, but we made it."
Plussat: "food and entertainment"
Miinukset: "Couldn't find the reclining in seats"
Plussat: "crew was friendly, I slept through most of the trip."
Plussat: "Direct flight, well priced, good food & service & entertainment."
Plussat: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."
Plussat: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Miinukset: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
Plussat: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Miinukset: "Seats were small, old and uncomfortable."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Full bottle of water and continuous refreshments in flight."
Miinukset: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Plussat: "Planes were comfortable and well maintained."
Plussat: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Plussat: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Miinukset: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Plussat: "Very attentive crew. Top notch service and care."
Miinukset: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Miinukset: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Plussat: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Miinukset: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "on time, great cabin crew"
Miinukset: "No entertainment"
Plussat: "Food & entertainment were good;"
Miinukset: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Miinukset: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Plussat: "Excellent crew. Great entertainment options."
Plussat: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Miinukset: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Plussat: "Short flight with efficient service and coffee"
Plussat: "Flight staff were kind and friendly"
Miinukset: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Plussat: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Plussat: "timely take off. frequent food and snack serving"
Miinukset: "Prolonged stop over in Frankfurt"
Miinukset: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."
Plussat: "It’s amazing. Fast and comfortable."
Miinukset: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Plussat: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Miinukset: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Plussat: "Service, friendly crews. Everything."
Miinukset: "Simply the best.Thank you."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Tans it time to Amman is too long and that is the most distressing"
Plussat: "You can't beat the German's at efficiency. Awesome!"
Miinukset: "Houston isn't their hub and I have to put up with United."
Miinukset: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "On time"
Miinukset: "Leg room"
Plussat: "Timing was on schedule"
Miinukset: "I had to pay 142 euros for my bags. I'm united Global and never have to pay for my bags. I don't mind a fee, but that was ridiculous!"
Plussat: "Flight was uneventful, which is what you want!"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Plussat: "Crew was very good. Pilots, definitely, were high level professionals."
Miinukset: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Plussat: "Flight was grest"
Miinukset: "Very relaxing and smooth flight"
Miinukset: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "fast and friendly checkin, fast boarding, easy transmit"
Plussat: "The crew members were so sweet."
Miinukset: "Flight was late. I missed my connection."
Plussat: "yes, seat is always ok , I'm not overweight"
Miinukset: "basically, nothing, just keep smiling"
Plussat: "Seat was very comfortable. Crew was great."
Plussat: "Everything was excellent . I was very happy with this flight.Thank you so much."
Miinukset: "Huge delay... :("
Miinukset: "Short flight but not quite comfortable seats."
Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."
Plussat: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Miinukset: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Plussat: "Generally very pleasant flight"
Miinukset: "No complaints"
Plussat: "good food, drinks, good entertainment options"
Plussat: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Miinukset: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Plussat: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Plussat: "Very good drink service (one cold and one hot drink)"
Plussat: "Got stuck in Vienna with very poor service"
Miinukset: "The flight had delay more than 45 minutes I lost my bus connection"
Plussat: "Everything was good"
Miinukset: "Red uniforms are ok but red tights awful"
Miinukset: "See red comment above."
Miinukset: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Miinukset: "arogant staff, flight canceled, great difficulties to claim my money back"
Plussat: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Miinukset: "Reschedulle of my journey to next day, everything tat followed"
Plussat: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Miinukset: "See previous comments"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "The direct flight' and the comfortable seat"
Plussat: "The plane was comfortable and clean. Internet was offered"
Miinukset: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Plussat: "Despite airport issues, we took off quickly and all went well. No complaints"
Miinukset: "No problems."
Miinukset: "LOST BAGGAGE !!!!!!!"
Plussat: "My waffle and coffee"
Miinukset: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."
Plussat: "very short layover and my check luggage made it all the way home with no problems"
Plussat: "Very carrying crew, kind and attentive"
Miinukset: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Plussat: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Plussat: "Food, entertainment."
Miinukset: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Plussat: "They offered passangers ti move to raws that wete half empty so we will have more room."
Miinukset: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Plussat: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Miinukset: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Plussat: "Good movie selection on flight"
Miinukset: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Plussat: "Boarding was efficient and quick"
Miinukset: "Seats were uncomfortable."
Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Plussat: "everything on time, good selection of movies"
Miinukset: "the food....pretty bad"
Plussat: "We left late but efficiently."
Plussat: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "When its rain we shouldn’t walk to the air plain"
Miinukset: "Still don’t have my luggage yet"
Plussat: "Professional crew. Good simple check in."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Miinukset: "Travelled business class and was ace experience"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Miinukset: "The plane was very hot"
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "Easy to board and easy flight."
Miinukset: "Didn’t happen."
Plussat: "Good services!"
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Miinukset: "The streaming service didn’t work"
Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plussat: "Lovely staff, good food, great movies."
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "Flight was on time and quick and comfortable"
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"