Hotel Arena

The attitude of the staff was consistently poor and unhelpful. Simple requests such as for an iron and a hairdryer proved difficult. We were told there was no hairdryer, then when my husband asked the next day again, the girl on the desk told him there wasn't one and that "this is a 3 star hotel, not a 4 or 5 star hotel". Our room was also not cleaned after our first night and he asked why not, to be told "yes it was". It had not been, then the girl shrugged and said the cleaner went home at 1pm. My husband asked for fresh towels and was initially told "no, we do not have towels. Do you change your towels every day at home?" EXCEPTIONALLY rude and zero customer service. Eventually he returned to the room with fresh towels that she begrudgingly provided (they were behind the desk all along!) She then arrived at our room 10 minutes later with a hairdryer. Whilst this was gratefully received, I don't understand the need for the poor attitude, unhelpfulness and lies. Was overall fine in terms of location for what we needed, and the room was decent enough. Main light did not work. Simple thing like changing a bulb seems to be difficult for this hotel. I have stayed in many exceptional 3 star hotels before, but this is definitely not a 3 star hotel.

The lady at reception was friendly and helpful. The bed was ok and the room was fairly clean.

The Shower didn't work well, it was not stable. The property was old and run down. The coffee machine didn't work well on the first day and the smell from the restaurant was not pleasant. Not a very nice hotel to stay at.