Holiday Inn London - Kensington High St.

Hidden charge

Friendly staff, clean and tidy room

Expensive parking, waiting over 3 hours to check in - arrived at 12pm

Great location, good public spaces, friendly and professioanl staff

Room was microscopic. Described as a "standard' but should be listed as a micro. For £100/night, even in London it's a joke.

nothing

far too small a room for a double, overlooking dirty unkempt roof, which offers little security. Cheap furnishings and faulty TV and Wifi. and $25 for a breakfast - appalling for a 4star..

Evening meal not up to standard

Location, comfortable beds, value for money @ £92 for twin room.

Small rooms and renovations going on with no notice of it.

Close to Imperial College where my son studies

Constant smell of sewage, mildew and damp. Pompous, arrogant, unhelpful staff in the main. I had one small bar of soap that ended in a sliver but was not replaced - same with the Toilet roll that was not changed till the day before departure, and I stayed six nights. I have worked in been the Financial Controller in Five Star Hotels in both Knightsbridge and Dubai, and did not realise how tacky this Hotel was; they refused to give me a refund, so I had all my meals, and spent all my time at the Copthorne Tara Hotel next door, where the staff were great, as was the food, the ambience, and the smell.

Parking was easy.

Carpet and decor a bit shabby in the communal areas.

Staff pleasant and helpful. Efficient receptionists. Room clean. Facilities ok

Waitresses at the breakfast room were pushy and unpleasant. (Food was good.)

Position of hotel is excellent for getting around London. Cooked breakfast was very good. Room was clean. Leisure centre good.

You can pay a day rate for the car park but if you take your car out within that time you have to pay again. Standard double rooms are very small and in need of refurb. Reception Manager very unhelpful, lacks people skills.