Copthorne Tara Hotel London Kensington

location, early check in, and changing rooms when i wasn't happy

very poor cleaning service, Old furniture, too basic.. windows don't crack open, not an inch i was suffocation

needs a lot of work to improve

Location

cleanliness needs improving. Some of the staff at reception are rude and unprofessional. The lifts take ages. The AC in.some rooms not working. We had to change rooms.

unhospitable and uninformed staff

Location

Quiet hotel in central London

Very average.

It was a very reasonably priced hotel especially for London. It is very self-contained, several restaurants and bars, that are open late. It also has a take it to go, snack and breakfast cafe. It is close to the tube.

The air conditioning is not up to the task, especially when the temperature spikes in the summer. The hotel is dated, old look, old furniture, etc.

Staff were very helpful. Nice clean looking lobby. Good fire escape facilities.

At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.

Dinner was excellent

What I liked about this hotel was the close vicinity to Kensington gardens and the underground station

we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.