Premier Inn London City - Tower Hill

The bed was excellent and the breakfast was good.

The whole hotel had a feel of corporate alienation. When checking in, I was asked to sign to accept the terms and conditions but the T&Cs were not available to read. The woman checking me in (who was as helpful and decent as possible given that she was working for a company that required her to do that) tried to find the T&Cs online but I eventually gave up. Requiring guests to sign something they haven't seen is horrible. Signing on to the wifi took several attempts for something that should be very easy but wasn't. The wifi also required an email address from me; I should not have to give an email address to use a basic service at a hotel. Even little things like toilet paper felt alienating -- seriously, you had to give little squares as if I were in a fast food restaurant rather than a roll like everyone else? Overall, the big things (bed and breakfast) were good but so many details of this place were unpleasant or disrespectful that I won't stay again.