Radisson Blu Edwardian New Providence Wharf

When we arrived we were informed the twin room we requesyed and had prepaid was not available so were forced to upgrade to a suite, having booked 3 months in advance this to us was unsatisfactory. They said we should book direct rather thanusing booking .com. Also all the extras at the hotel were overpriced for the mid quality services recieved. We will never use Radison again nor will our company.

The pillows are fantastic!

Unhelpful staff. Asked to have a sofa bed made up in the room, and 6hours later at 11pm at night it was still unmade. No apology forthcoming. Free shuttle bus to canary wharf only runs between 6.40am and 9.20am. When inquiring about this service we were only told that it ran every 20 mins from 6.40am so when we came to use it at 11am it wasn't running. Again, no apology from staff for not being given correct information.Not that easy to get to the O2 arena. Takes a long time in a taxi and costs quite a lot, not that near the tube.

yes i found on the 6th floor, i didnt know how to find the lift to get downstairs, i walked 6 floors down, you should have clear signs showing where the lifts are, signs were not available at all.