Honolulu hotellia

Plussat: I like that it’s literally by the beach. Kids loved the swimming pools and food. Everything is accessible, location is the best. Most of all, the hotel facilities match the beauty of Hawaii. It was our first time in Hawaii. The Hilton made it extra wonderful.

Miinukset: I didn’t like that it was not explained to me that the green cards for the towels must be turned in. We rented 3 rooms so we had 6 cards. We are used to leaving all cards in the room so we didn’t turn them in. So I was charged $120 for not returning the green cards.

Miinukset: Main pool closed entire visit. Had issues with noise from next door room, the adjoining door seemed to be made of paper, upon complaining they did comp some $$ at checkout

Plussat: The room we stayed in at Diamond Head were so so. For the price we paid, the rooms could have been more updated

Miinukset: Rooms were outdated

Plussat: Front desk, bell and valet staff were very friendly and helpful. Beautiful grounds.

Miinukset: Food prices in the resort were very high, even for Waikiki. Loud, loud, loud music playing every night until 10:30pm. Hard to hear TV in own room. Pools were crowded and dirty. Long lines for resort services. Beach was not as nice as Waikiki proper.

Plussat: The staff was very helpful and friendly. We felt safe and comfortable. Easy access to shopping and restaurants.

Miinukset: We would have liked two sheets on our bed in stead of just a fitted sheet. There wasn’t a top sheet.

Plussat: The grounds were very well maintained and beautiful

Miinukset: Very outdated rooms.

Plussat: Beautiful amenities, spectacular view

Miinukset: More options in activity times. Pools were too cold to swim. More options for quiet relaxation

Plussat: Location, staff, super comfy beds!

Plussat: Great place if you don't want to leave and can afford to stay there and use all the bars and restaurants which we felt were pricey

Miinukset: too big a property- too far to walk many places where the prices for food and drink are more reasonable The tub filled up when you took a shower and the bathroom sink had a rusty drain

Miinukset: The selection and quality of property restaurants was disappointing.

Plussat: Great place to stay. Enjoyed our visit.

Miinukset: The staff looked tired, clerical and unkind.

Plussat: The hotel has beautiful grounds and a great location right on the beach. Even though we didn't have a beach view we had a view over the lagoon which was relaxing - at least we weren't looking at the brick walls of another building. It's a great place for a family vacation, although my husband and I were there by ourselves. We walked down the beach to other hotels and restaurants which took about 15 minutes and didn't really bother us. Next time we go to Honolulu we might think about staying closer to the centre of Waikiki.

Miinukset: We thought the Hilton's restaurants were a little expensive compared to other restaurants of equal quality in Waikiki.

Plussat: The location and landscaping where great. I liked all the services and shopping. The pools where very nice

Miinukset: Parking and internet where expensive

Plussat: Did not appreciate having to enter through the back door approach because we used the airport shuttle service. The staff was outstanding and accommodations above expectations for the price. Thought

Miinukset: Thought experience above expectations . Would have liked to enter at front with rest of paying guests. (shuttle). Vendor prices somewhat overpriced in adjacent shops. Would gladly return or recommend to others.

Plussat: The view was spectacular! The water slides at the pool were fun.

Miinukset: The bathroom was very 1970's in both decor and size. The air conditioning could not be set below 68 degrees, even though the only bed covering was a down comforter. During out last two days there, the valets, housekeeping, and restaurant staff were on strike.

Plussat: Relaxing yet plenty to do if you wanted to.

Plussat: The staff was and everyone at the hotel was very friendly. Great room and view. The resturants were good and food was great. Would stay again.

Miinukset: I think that better preperation needs to be made when it rains at the luau. Our first night they cancelled the luau because off the rain and the second night we went it rained 20 mins after the luau started and everyone has having the super in the rain. Not very impressed.

Plussat: Ability to arrange early check-in after return from Island cruise, and pleasant housekeeping staff

Miinukset: Overwhelmingly large

Plussat: Great location for meeting, friendly staff, easy access to nice beach. Multiple shopping and dining options.

Miinukset: With the exception of the ABC convenience store, prices of most items (clothes, food, etc.) sold on the premises were absurdly high, e.g., $10 for a hot dog, $16 for internet in your room for one day, etc.

Plussat: Excellent place, nice views,nice pleasant staff and would definately stay there again...

Miinukset: nothing...all good

Plussat: I would highly recommend you to stay in this hotel.

Miinukset:

Plussat: That it was in walking distance to many of the parks and historical sites

Miinukset: The 35 dollar charge for gratuity

Plussat: I clean stunning great value free activities beautiful views full of Aloha

Miinukset: Nope love it

Plussat: I liked the location the best! Next, the valet staff had a lot of aloha and energy. The pool, 24 hour gym (closed), and the room is spacious!

Miinukset: The cost, but people cannot work for free.

Plussat: Great location, nice bar/pool area

Plussat: The rooms were clean. Jr suite was comfortable and spacious for the 4 of us. Balcony was long and nice to relax outside on. Hotel was beautiful

Miinukset: Service took awhile when asking for towels at the pool. Ice machine wasn’t working when we checked in and had to go to other floors.

Plussat: Loved the room and the fantastic view of Diamond Head.

Plussat: Great location, nice staff, clean rooms, comfortable bed.

Miinukset: City view was mostly air conditioning units and backs of other hotels. Shower had nice flow, but in a tub that could only be called a bathtub if you represented the Lollipop Guild.

Plussat: Nights sleep

Miinukset: Over priced . Charge for parking

Plussat: Location! Also the view of diamond head and the ocean were amazing!

Miinukset: Pool was cold and not very pretty.

Plussat: Being from Hawaii, I wasn't sure what to expect staying in Waikiki. But my boyfriend and I both thought the location was great and the hotel was very nice. The front desk and valet staff were very nice and respectful.

Miinukset: N/A.

Plussat: Loved the services and events provided during the week! Restaurant inside the hotel was beyond amazing! Staff was unbelievably friendly and really made us feel wanted and at home. Would come here again!

Miinukset: Once you left the premise got a bit sketchy but that has nothing to do with the hotel itself since it was really safe and there was staff out always ready to help if needed.

Plussat: Perfect location, clean room, beautiful lobby to hang out, friendly staff, nice pool/bar area in the 3rd floor, nice open area on the 2nd floor, beautiful decor. We will definitely recommend to family and friends. Thank you!

Miinukset: N/A

Plussat: Everything was wonderful we stayed for 5 nights booking them in 2 lots as needed to add on and extra 2 nights at the forefront. The cleaners were friendly, do anything for you and were at all times available to help out if needed. We loved the upgrade we were given as it gave us wonderful views of Diamond Head and the Honolulu Zoo grounds and some animals. It is close to the beach and provides everything you need for that including towels and a shower at the entrance to rince off the sand. It was close to the shops and restaurants etc. We had stayed there before and loved it and was very quiet so decided to go back.

Miinukset: We had booked 3 nights a few weeks prior through Bookings.com and then had to add on 2 more in the forefront of the time so we also booked that through bookings.com and we rang several times to make sure we would not be made to move between the 2 and 3 nights booked. It was insured we would be ok and not moved from there. We then came to the 3rd morning at 830am and I received a phonecall in the room saying we had to change rooms and be out by 10am. We were, as you can imagine very distressed as had made sure this would not happen, and had to be at the Marriot Hotel to go on and all day trip to Polynesian Cultual Centre. My husband went and spoke, argued with the staff on the front desk and they would not move in their decision. I then got another phone call saying we had to get out. We then refused to and they then relented and phoned back later to say it had been sorted out!!!!! Very poor service indeed

Plussat: Location

Miinukset: Internet was only available in lobby and up to the 3rd floor. I was staying on the 14th. A little inconvenient. And it was very intermittent.It was also a little noisy.

Plussat: Location and friendly staff

Miinukset: Renovations being done while we were there

Plussat: close to the beach and shops, 2 blocks away

Miinukset: we asked for double beds and were allocated a king size bed! there was a lot of remodeling going on.

Plussat: Location and staff were the highlights, but the overall experience was a positive one in every aspect. There were renovations being done in the next room, and on the outside of the hotel. I was told this when I checked in, and they were very considerate of guests, limited the hours the work was being done (i.e. when guests were likely to be out of the hotel) and thought they managed the renovation process well in consideration for their guests. Fantastic.

Plussat: Location...

Plussat: We enjoyed the substantial complimentary breakfast and the convenience of a fridge in our room.

Miinukset: The bathroom basin was very stained as was the carpet.

Plussat: free upgrade on hotel room

Miinukset:

Plussat: Excellent location and a spacious room, also a bit of feeling of the old (the hotel must have been built in the 1950's). View of Diamond Head quite impressive.

Miinukset: Not very cosy, the reception is oddly small, the elevators slow. Some of the carpeting already well run down.

Plussat: Price and sea proximity

Miinukset: noise isolation

Plussat: staff nice

Miinukset: not much choices of places to eat in the hotel just basically 1

Plussat: Good Happy hours Quite rooms Great staff Good food

Miinukset: No microwave in rooms. You have a refrigerator you should have a microwave. Not a fan of paying for parking when I already pay for resort fees. A big RIP off

Plussat: Comfortable bed. Great views. Amazing staff.

Miinukset: There are no fans in the bathroom. The shower/tub was really short for tall people. No water fill up stations on each floor.

Plussat: The staff were great, super friendly and helpful. We got upgraded to an ocean view room.

Plussat: The concierge desk employees, 24/7

Miinukset: The marijuana smoking from the room above us was horrible. I did contact the front desk and nothing was done. We could not sit on the balcony to enjoy the view

Plussat: Loved the room high floor with a view and small balcony , bed very comfy . Very friendly helpful staff on reception. Clean pool towels each day and water . Fridge in room . Bath tub .

Miinukset: Some of the staff in Mac 24/7 could smile more when serving you .

Plussat: Great location a long block from the beach. Nice safe neighborhood, very walk and bus-able. Rental cars available on site for day trips to the north shore, but we found our way around easily on public busses for $5/day. Pool/jacuzzi scene is good, not great, but we don’t come to Oahu for the pool.

Miinukset: Lower floors can be a bit noisy with street traffic. On site restaurant was okay for late night arrival munchies (open 24/7), but a variety of much better, lower cost food is available within a 4-block walk.

Plussat: None

Miinukset: My reservation wasnt honored and I got stuck in a double room. The view was terrible of the city, the lighting was full and gloom. The bathroom and windows were barely clean. Cabinets that open the refrigerator are hanging on by 1 hinge. Not satisfied

Plussat: Everuthing

Miinukset: No tv choices should have Netflix

Plussat: hotellin sijainti ja meri-näköala erinomainen hotellin ympäristö siisti

Plussat: Excellent staff, great walk in shower and nice room. Nice hotel amenities.

Miinukset: The hidden resort fee.

Plussat: Very friendly front desk and staff :) Close to the beach and shops. My second time at the Hotel. Mahalo nui loa for the great hospitality

Plussat: It is a great hotel in a very good location. Good service and nice rooms.

Miinukset:

Plussat: Great location, just a 5 minute walk to Waikiki Beach. Coin operated laundromat and ABC Store (for drinks, snacks etc) is just on the opposite corner. Hotel is very nicely decorated, bed was comfortable, bathroom was great (plenty of bench space). Nice lobby. Staff were nice.

Miinukset: Around $10/day for internet. Daily room cleaning didn't finish until late in the day.

Plussat: The reception staff were very helpful and they provided us with a hospitality room for an hour becasue our flight was a late flight.

Miinukset: the Bell boys were not very responsible. We book for a shuttle bus to the airport on 27July and they forgot to do it. As a result we waited for 20 minutes, only to be told that the reservation wasn't made. Worse still, we ask them to book a taxi and we had to wait for another 15 minutes. We ended up hailing a taxi on the street. Our taxi driver told us the delay was due to the fact that the Bell boys only called their taxi driver friends to fetch hotle guests. which explain the delay.

Plussat: Able to get coffee/food 24/7

Miinukset: Would like to see lounge bar open till 12.00 midnight, [at present closes at 10/00pm]

Plussat: Staff were friendly, polite and efficient. Anything that we needed they were able to organise or help us to organise.

Miinukset: Room was small, and squashed. Pool was not open during our time there. Breakfast that was provided was misleading - the impression given was that a full breakfast was provided, when in fact it was just access to a room that had continental breakfast. The room cards kept on losing there magnetism causing them not to work at times (very frustrating.)

Plussat: The Prince Kuhio was only a block away from the beach, and the shuttle to Ala Moana (a great shopping centre) stopped right outside the door. The staff here are very friendly, in particular the crew from Mac 24/7 who provided great service for breakfast every morning. The rooms were stylish and very clean and had everything we needed, and the hotel seems very family-friendly. For the very reasonable proce I would definitely recommend this hotel.

Miinukset: Nothing.

Plussat: everything about this hotel was great, it was beautiful from the moment we walked in the spacious lobby, the staff were all very friendly and helpful and to have a room to get ready for our flight after an earlier checkout was just sooo nice!!!

Miinukset: there was not one thing we did not like about this hotel

Miinukset: Every morning at 6am, crazy guy screaming outside near the hotel

Plussat: I didn’t like the construction

Miinukset: They didn’t clean our room on Sunday night. We got back to the hotel at about 12 midnight and no towels. Our beds wasn’t made up and rubbish overflowing

Plussat: Great view, very nice room. The staff was nice and helpful, especially the valet staff.

Miinukset: Unfortunately, the elevator situation during construction was frustrating. In order to get down to the first floor we had to repeatedly send elevators (that did not go to the first floor);to other floors to reactivate the elevator call button.

Plussat: The hotel was undergoing refurbishment and the pool was closed but we stayed here on the recommendation of a friend as it was our last stop to shop before heading home. The Ala Moana mall was the reason for our choice and for that we have no complaints. However the hotel should consider building a sheltered walkway between themselves and the mall. I know the weather in Honolulu is fantastic but it does rain quite often. Bring a small umbrella!!

Miinukset: The rooms looked like they could use an update.

Plussat: Great location! Alo Moana area is much better than Waikiki beach area. You can get everything within 10 minutes walk. The Mall, Japanese village at the mall, food courts, Walmart, Target, Asian super market... Nice staff. Great price.

Miinukset: Hotel Parking is a little pricey since the next street is mall free parking.

Plussat: ALL Staff were Extremely personable and helpful. Security went out of his way to assist in finding parking for my over sized truck. Rooms are well maintained and clean.

Miinukset: On-Going Construction makes some things a will inconvenient and difficult to navigate, but understandable. Unfortunately Pool is still Closed, so was a bit of a Bummer.

Plussat: Hotel employee at the front desk was very helpful. Went beyond expected to help me throughout my stay.

Miinukset: The tub did not drain very well during showers

Plussat: Great hotel. Wonder staff. Great location.

Miinukset: No

Plussat: Location it was right around the corner from my daughter and son-in-law

Miinukset: No

Plussat: Privacy, quietness, and the cleanliness

Miinukset: The parking, was confusing & the staff member I talked to was very rude. long line at the front desk with only 2 workers the line wasn't moving at all for over 20 mins, ended up paying $50 for parking instead of the hotel price for parking which was $35.

Plussat: Love the location. Too ba it was being renovated. Looking forward to staying there again next year!

Plussat: View from room on 24th floor was great.

Miinukset: When we booked I saw no reference to it being under renovation. Elevators were hard to get to work with our key card.

Plussat: The location was fantastic in Waikiki, comfortable rooms, good amenities at the hotel.

Miinukset: Rooms are a little on the small side, and bathrooms could use a little update, but would not hesitate to stay here again.

Plussat: Location Staff

Miinukset: TOO OLD STYLE

Plussat: Location

Miinukset: Very impersonal hotel more like condo than a hotel The way system the lifts use is not ideal people constantly trying to figure it out or stuck at a level very good location but not a quality hotel by any means

Plussat: The view was awesome

Miinukset: No everything was the way we expected.

Plussat: No breakfast uncomfortable beds very dirty gave my daughter lice

Miinukset: Should be Less money for what is being offered I would never go again for the experience we had.

Plussat: close walking distance to beach, shopping and restaurants.

Miinukset: $-- resort fee for a basic room. On top of the resort fee there is no parking other than valet which is $46 per day.

Plussat: The view from our room was amazing

Miinukset: Parking is too expensive more than the cost of the car rental per day

Plussat: The location was wonderful!

Miinukset: The price was very high and the hotel was outdated. It reminded me of something from the 60s.

Plussat: The location, price and staff.

Miinukset: There is no clock in the room. The resort fee is hiking to $-- per room-night.

Plussat: The location is great and the atmosphere is always nice at the Aston. Rooms are very comfortable and all have a great view.

Miinukset: I have always enjoyed Tiki's, but this trip I felt the food wasn't up to par for the price.

Plussat: Staff was friendly and helpful.

Miinukset: Room was dated, dirty. Bad smell. Balcony was 3 feet from the next balcony over with zero privacy. Loud elevator noises if by elevator.

Plussat: location

Plussat: Location was perfect! Staff was wonderful.

Plussat: The staff were genuinely friendly and welcoming. Great location, great pool/hot tub and poolside bar service. Would absolutely stay again!

Miinukset: The towels and robes were very small

Plussat: Fantastic hotel! We wished that our entire stay would have been here. The staff was very friendly, the location is perfect, and you aren't trapped in a large resort that is nickle and diming you every step of the way.

Miinukset: There is only one pool compared to others in the area, but that's extremely minor.

Plussat: Loved the historic Hawaii feel. Excellent beds, room and service. The food was delicious and again, expensive.

Plussat: This hotel is right on the beach and has great amenities surrounding.

Plussat: Close to the Beach!

Plussat: Location is good.

Miinukset: nothing.

Plussat: Front desk staff was great. Nice pool area away from the beach.

Miinukset: Had an issue I tried to address with the manager but my concerns were brushed off with simply ok type answers. No solution was given. For the price I paid of $--- a night I would not stay here again.

Plussat: Location

Plussat: Loved the location! Didn’t have to drive at all. We stayed in the area and walked everywhere. There is great shopping, restaurants and nightlife really close if you want to venture out for something new. The beaches are great and the breakfast at The Reef on site is SO good! You can sit there with an ocean view while eating or enjoying a cocktail! Heaven!! The staff was very friendly and helpful. The rooms had dated decor but it wasn’t, awful or dirty by any means...It grew on me and the amenities made up for it! The restaurants, bars and shopping on site were great! I would definitely recommend and will be returning! :) :)

Miinukset: The decor could be updated and maybe better lighting in the bathroom. Also there aren’t many outlets or plugs in the room for some reason. But that’s minor!

Plussat: Great location.

Miinukset: The sound of the air conditioners outside was louder than the ocean.

Plussat: The staff was friendly and the location was good.

Miinukset: The hotel is old. It does not represent a 4 star hotel.

Plussat: Loved my view even on city side. Also the front desk and valet parking was very helpful.

Miinukset: I did not like how dark the hallways to the rooms were kept. Not enough lighting. Low lights Do not hide the fact that upgrades need to be done.

Plussat: location Was the only thing great. The mattress felt like a box spring no cleaning services they do not restock your items parking fee is expensive and you pay resort fees without the feel of a resort horrible stay hotel was under renovation as well

Miinukset: 1. Cleaning service is not provided they only will make your bed although when you check in they tell you on day three they will clean. They do not and stated that they will not do it 2. You are only provided one initial bottle of water your room doesn

Plussat: How accommodating they were, especially the manager. Really nice location as well.

Miinukset: Lack of self-service ice machines on the floors. Resort fees a part of the business but costly.

Plussat: The location, it was really nice, the view

Miinukset: Cost and amenities weren't great

Plussat: The most part of people working there are kind.

Miinukset: It is not a 5-star hotel (maybe 3-star would be more fair). Rooms poor and with zero maintenance, damaged by the passage of time and with a very poor cleaning. Services bad. The room cleaning team works poorly and is pretty rude. The chairs and table in the balcony were full of rust, the carpet on the floor inside the room was filthy. A lot of items listed in description are not present in the room. Then, a ”fun fact”. There is a coffee machine in the room. We had just 3 coffee capsules (1 normal, 2 deca), and 2 paper cups. They never refilled. Why? Because they SELL both capsules and cups at the shop at the first floor. I’ve never seen something like that in a 5-star hotel. It’s so disappointing and frankly unacceptable. Final ”fun fact”: we were supposed to get a Ocean view room (we paid for that!), whereas we got just a ”partial ocean view”. The price could be ok for a 5-star, but compared to everything, it is completely unfair. Never again.

Plussat: False advertising. The bathroom and room looked nothing like the photos. Stains everywhere, scratches everywhere. Old and worn down hotel with a gross bathroom. I can’t believe this hotel is allowed to operate like this. Felt like a shady motel.

Miinukset: Everything. The guest experience rep was not helpful in helping us. The room was gross. The time-share reps on site were annoying. Such a huge regret. Did not have a single king bed room avail for us on our anniversary. Just a double bed, so tiny.

Plussat: Great location

Miinukset: Rooms were showing signs of wear. Mould in the shower and stains on the carpet. There was a lot of loud noise every night in the corridor and the doors bang incredibly loudly every time an occupant leaves or enters. Maybe they need to be adjusted to close more gently. Some tea pods would also be appreciated for those who don’t drink coffee.

Plussat: Convenience of location. Staff in the lounge area by the pool was superior!

Miinukset: the rooms are "beat up" and the bathroom was not clean, especially the shower.

Plussat: Super friendly staff at check in and very help staff at concierge desk

Miinukset: The plantation shutters between the bathroom and sleeping area are a design flaw as they let in light and noise which when someone goes to the bathroom in the middle of the night which wakes everyone else in the room up.

Plussat: The location was great.

Miinukset: They're switching to a timeshare and the place was not well maintained. The sheets were horrible, and they didn't give a comforter on the bed, I had to request a blanket for the bed since the sheets were not enough. Housekeeping even tossed a bag of my pu

Plussat: location to the main centre and teh shopping centre. it was great

Plussat: Location, Early Check in, Kettle & micro wave free rent

Miinukset: No balcony, under renovation

Plussat: Sheets were awesome, and the infinity pool nice. The process to reserve pool lounges was awesome. Valet over night for guest could be cheaper than 45 dollars a day.

Miinukset: Front desk attendant asked for my home address which I’ve never experienced. Was a little weird. She wrote it down just on scratch paper. The pool waitress was very inattentive to myself and a friend that stopped by for a visit. Although she repeadily attended to everyone else on the same row of lounge chairs.

Plussat: We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price.

Miinukset: Infinity pool for adults only. Internet connectivity in and out.

Plussat: The facility and management were awesome and very accommodating. The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.

Miinukset: The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.

Plussat: It was a wonderful place. Rooms are wonderful and the view was perfect. I would definitely return here.

Miinukset: I can’t say anything bad. It was perfect

Miinukset: It was disappointing that we were not informed/warned about the renovations that were taking place upon booking our stay. We feel that it was very sneaky and dishonest of the Sheraton to not have informed us ahead of time. With this said, the renovations that were taking place were very disruptive with the noise pollution, as well as the ropes etc. that hung past the balcony disrupting the view of the ocean which we had paid a lot for and then our water being shut off for nearly an entire day which was extremely annoying and inconvenient when we needed water to shower, flush the toilet, wash our hands, brush our teeth etc. Apart from the disruptive renovations, our stay was satisfactory, but we don't believe the cost matches the value and therefore we won't be staying here again or recommending it to our family or friends.

Plussat: Great last minute stay here!

Miinukset: I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.

Plussat: Great view. Right above ocean and pool.

Miinukset: The Strike. Traveling to a location such as Hawaii with family and having no housekeeping, and closed restaurants makes for an expensive trip that was just like staying at home

Plussat: Bed was comfortable and room was clean and quiet.

Miinukset: I thought I paid for an ocean front room but it was really just an ocean view.

Plussat: location is ideal

Miinukset: rooms are small for the price

Plussat: Good coffee at the coffee shop, adults only pool was awesome.. Staff at pool area were fantastic. Our King City room was a great size and very clean.

Miinukset: Construction noise was terrible at the pool and also could hear in corridors people speaking behind the walls. Onsite restaurant food was not that appetizing. Cleaning staff were calling on our room too early and very persistent in wanting to come in. They were lovely ladies but found quite invasive especially when were we there to relax and not do much.

Plussat: Adults only Pool. Beautiful room. Great Bar service at pool.

Miinukset: drunk lady from Chicago in Pool.

Plussat: i like the swimming pool. hotel is very convenient for shopping and going to anywhere.

Miinukset: beach is not so nice, sand is rough. but beautiful.

Plussat: Ocean view and Diamond head was nice.

Plussat: I loved the room especially the bed it was so comfortable. Also the fact that I could watch movies that are still in the theatre on the television, thas was really nice.

Miinukset: I think the price for use of the internet and the parking was too much. Free parking would be great.

Plussat: Everything..pool..location...rooms..service..computor access

Miinukset: Kai Market was restricting...one needed to buy breakfast, brunch or dinner package , rather than just ordering what you want; we passed on it, even though the reviews were terrific

Plussat: Everything!!!!

Plussat: Hotel locality excellent. Convenient beach access. Service was timely. Good facilities, bars and restaurants.

Miinukset: Shutters in the bathrooms.

Plussat: Nice pool area. Beautiful grounds next to the Royal Hawaiian Hotel. Good room attendant. Nice ocean view.

Miinukset: The room at over $200 was overpriced for what was there. The lanai and room furniture was shoddy, not comfortable and old. Bar drinks too expensive. No nightly entertainment as was advertised. Not enough lounge chairs available for pool. Water at $5 was too expensive.

Plussat: Room was nice, good location

Miinukset: View was horrid

Plussat: Location on the strip cannot be more central than this. Plus, it is right on the beach! So convenient!!

Miinukset: All was amazing!

Plussat: Staff were so friendly. Rooms were very clean. The location is the best and I would recommend getting the Voyager Rooms because breakfast is included and afternoon pu-pu's as well. Our partial ocean view was excellent. I would stay there again.

Miinukset: We stayed for 10 days and the evening Voyager food was not that great but it sufficed. The morning food was great.

Plussat: The guava juice at checking :)

Miinukset: The food at the restaurant was sub-par.

Plussat: Location is amazing! Right above Dukes. You are in the heart of it all. Good breakfast, wonderful staff, what a view! Thank you for the hospitality room I could freshen up in at 6 pm before my late night flight since I had to check out at Noon.

Miinukset: Rooms are quite outdated. The even could use more elevators. Sometimes a bit of a wait. I didnt find the refrigerator (under the bathroom sink in a cabinet) until I was checking out.

Plussat: Everything. They gave us an ocean view. A wonderful way to end our trip.

Miinukset: Everyone else in the world is refunding or post poning scheduled stays and offering the ability to use the prepaid room at a later date but you. I am a former travel agent, use a travel agent and will make it my quest in life to be sure that everyone knows how awful your hotel is to treat people that was in the pandemic that is corona19. Judy Whitehead

Plussat: Location right on Waikiki beach.

Miinukset: It was pricey, but I everything is pricey in Waikiki. For what you get, the cost was not worth it.

Miinukset: Booked a full ocean view but was put in a partial ocean view

Plussat: The location is great both beachside and street side. The room is big and staff are really friendly and helpful. The partial ocean view is perfect. Shout out to Mariam on the activities desk!

Miinukset: We were on the 2nd floor which put us opposite the air con units for the property next door, so very noisy.

Plussat: Location, super friendly staff, Dukes, breakfast and drinks at the Voyager 47 club lounge. Views are incredible!

Miinukset: Appetisers at the Voyager 47 club lounge were very ordinary.

Plussat: The concierge was wonderful ! Our cruise was cancelled and she was extremely helpful advising us on how to visit the other islands reasonably. She saved us a lot of money!!

Miinukset: N/a

Plussat: Discussing!! Bed bugs !! So many hidden fees!

Plussat: When I explained that the ac Unit was filthy, maintenance & the cleaning staff arrived within minutes to clean it. Not much they could clean out of it but they did try. The cleanliness of the bathrooms & beds was beyond my expectations. The water station!

Miinukset: Hotel rooms were outdated &parts of the cabinets and furniture were falling apart. I wasn’t told that there would be an overwhelming cigarette smell to wake up to every morning from down the hall. Elevators too far from main entrance; had large sui

Plussat: The location was in a prime spot

Miinukset: The shower stall was small, water poured over onto the floor, and the A/C could cool the room better.

Plussat: Nothing

Miinukset: Tv problems. Door stuck.

Plussat: Location

Miinukset: Extremely outdated. Everything looks old and dingy. Didn't even feel comfortable to shower without sandals on

Plussat: Building was a bit run down. It almost smelled like old apartment building turned into hotel. Room size was good but I didn’t care for window A/C unit. I would give 1.5-2 star. Very expensive and I would not revisit here.

Miinukset: They gave me very hard time checking in. There were lot of hidden fees!! I could have gotten better hotel!

Plussat: Easy parking lot

Miinukset: Everything nice

Plussat: Staff, location

Miinukset: Very old needs a renovation

Plussat: The staff was very friendly.

Miinukset: It was fine. I have nothing to complain about.

Plussat: Price for an emergency situation.

Miinukset: Everything

Plussat: Not much.

Plussat: I like the front clerk he was friendly and took care of me while I was staying there.

Miinukset: I DIDN'T LIKE HOW THE HOUSEKEEPER KEEPS KNOCKING ON MY DOOR SO HARD ALSO THE ADS SHOW FALSE PICTURES. WHEN I PUT IN MY RESERVATION IT SAYS THAT I SHOULD HAVE A CITY VIEW AND I DIDN'T GET NO CITY VIEW.

Plussat: I liked the location to the beach, Pool area was nice

Miinukset: The room was just ok

Plussat: The view from our ocean view room was amazing! We could see the water and to the side the sunrise!

Plussat: beds were very comfortable good views of waikiki beach great location - walking distance to beach

Plussat: It was very clean and great location

Miinukset: The pool was not very big and the pool area left much to be desired.

Plussat: Excellent location, accommodations, staff, everything! Very clean and comfortable and an AMAZING view!!

Miinukset: The rooms definitely need a makeover specially the shower.

Plussat: big room,wonderful ocean view

Miinukset: the toilet light is too strong for go to toilet at midnight, it will affect the other person still sleep. No boil water machine.

Plussat: Booked at short notice. Given a free upgrade to a bigger room with an awesome view. Staff are very friendly and helpful Location is close to Waikiki beach

Miinukset: Parking is a bit steep at $45 per night

Plussat: Rooms were nice and clean!

Miinukset: Could hear outside trucks rumbling by, toilets flushing from other rooms, walls seemed so thin. Felt like a window was open to street noise-when it wasn’t.

Plussat: Location across from beach

Miinukset: Self parking always full so have to valet Why have a service fee for old amenities?

Plussat: The location of the hotel was good and the hotel ammenities were clean and well presented.

Miinukset: For the standard of room we had and the lack of minibar contents was poor and it definitely did not support the amount we paid to stay at this hotel

Plussat: Wonderful associates

Miinukset: pool assignments during renovations and policing of property

Plussat: a stone throw from the beach and everything was accessible within walking distance, Hotel was really good and everything was great

Miinukset: No free wifi in bedrooms considering what you pay for the hotel per night plus no free wifi in the hotel lobbys either. Even smaller chains offer free wifi in rooms.

Plussat: Our Ocean view room was excellent,with a full view of the ocean.The beach was a very short walk

Miinukset: nothing

Plussat: Everyone in the hotel was kind and friendly and facility is clean and neat.

Miinukset: Several equipment is laundry were out of order. I wish I can have free shuttle service between the Airport.

Plussat: The staff and growns are amazing

Miinukset: The dolidpin and turtle tanks, way to small for them to live

Plussat: The staff was very welcoming and helpful always. The food in their restaurants was excellent and the privacy and calm environment were superb!

Plussat: Everything! Room condition, friendly staffs, pools, location to beach, restaurants, dolphins. Best hotel in Oahu!

Miinukset: I wish to stay upper level with Lanai next time!

Plussat: The location, the beach.

Miinukset: We arrived at 10:30 am, they told us the check in time was at 3:00 pm, then we waited until that time, but our rooms were ready 2 hours later, almost at 5 pm. Very bad service. We had dinner at Plumerias for the New Year’s Eve, and the table was messy and dirty, cause they didn’t even bother to clean it until we where done. Also the buffet was super pricey for what it was just because it was New Year.... Last, but not least on the last day the leg of my chair at the breakfast buffet broke down, which made me fell down, and hit my head really hard... nobody assisted me, they were very concerned only to hide the chair in order to protect themselves from a lawsuit or to preserve their reputation. Finally the manager came and the only thing that she said was: “I’m sorry about it. Please write to tell me how you are....” It’s a shame they don’t make the according “five stars” maintenance to the furniture and installations. The hotel doesn’t deserve to be a 5 star hotel, It looks tired, old fashioned... it is more like a four stars, but the price is extremely expensive... nor the staff is helpful at all...we paid almost 1000 dls for each room every day and definitely it was not worth it... I wouldn’t recommend the hotel to anybody who’ll like to get theirs moneys worth. Also they have 5-6 dolphins in extremely small ponds. Which to my perspective it’s animal cruelty. SAVE YOUR MONEY and stay in another hotel.

Plussat: Private beach means it is never overcrowded. Friendly, professional staff. Dolphin Lagoon a must experience for kids. Big, comfortable room with comfortable bed, nice bath amenities. All toilets have a bidet, which is a nice surprise. Beautiful grounds and atmosphere.

Miinukset: Above average humidity for this time of year. We were told it was due to the El Nino from winter. Small pool (and number of chaise lounges) that can get crowded quickly. Food from the Seaside Grill and Plumeria is overpriced and okay, at best. Drinks overpriced, but tastes great.

Plussat: Experiance calmness.

Miinukset: Nothing

Plussat: Kahala is located close enough to the city action yet far enough away where it's remote. Though the pool area was relatively small, it was never crowed. The dolphin lagoon and sea turtle exhibit was quite amazing. Beach was also gorgeous and calm. No complaints about the Kahala. Would definitely visit again.

Miinukset: Wish there was good snorkeling right around there but that's asking for too much!!

Plussat: Hotel staff was amazing ( from valet, bell desk, housekeeping) a huge shout out to our front desk help she was beyond amazing helping us check in , and recommendations of things to do on the island and made us feel welcomed.

Plussat: Housekeeping was wonderful, very friendly and always greeted you. Provided free bottles of water for the room. Great beach, water was clear!

Miinukset: Overpriced! $45 pp for a buffet breakfast, same type of food on a cruise ship, fruit had bugs on it, water glasses had food on the inside stuck to the glass. Waiter insisted that I wait for the Manager about this. Who introduced herself an apologized about it, did not compensate for the possibility of my family who drank out of the glass might become ill. $38/night parking. This Hotel caters to the Japanese. Other Restaurant on site $200pp.

Plussat: Everything. The place is so peaceful, away from all the hustle and bustle of Honolulu. The conditions are perfect. They offered a champagne for our honeymoon with a very nice message. Overall was perfect and by this way I want to say thanks to Shanley, the one receptionist which helped us during our stay !

Miinukset: There was nothing wrong...everything was amazing !

Plussat: I loved the room so much. I almost didn't want to leave it except we were in Hawaii and should leave the hotel room for beauty all around.

Miinukset: There wasn't an elevator in the garage for self-parking which made it a bit of a struggle to get to the ground level to walk into the hotel with our luggage.

Plussat: The food is excellent. While parts of the facility are outdated, it is well maintained and the attentive staff makes up for the slightly dated appearance. The beach is awesome.

Miinukset: The pool should be larger. The poolside menu could use some more pizazz and creativity.

Plussat: Perfect facility for people who do not want to stay in Waikiki

Plussat: No doubt, the best place to stay around the Diamond Head; dolphins living just next to the swimming pool being one of the unique "staffs" of the stay.

Plussat: Great hotel when traveling with kids. I could eat breakfast and keep an eye on them as they were making sand castles. No beach on Waikiki would be this safe for kids as they're too crowded.

Miinukset: The mattress was just awful!

Plussat: The dolphin experience! Shopping!

Miinukset: Need more buses to shops

Plussat: It was an amazing holiday, the staff were so friendly & welcoming. The room well laid out & everything extemely comfortable. The restaurants we tried were exceptional.

Plussat: Relatively close to the beachfront, and East access to local shopping and eateries

Miinukset: Rooms didn’t get cleaned nor beds were made properly except one day during our entire stay. Paul at front desk first said he was the manager but a minute later he told us he wasn’t when we were trying to change our checkout date to pandemic breakout. Not the nicest nor the greatest service we’ve experienced.

Plussat: The King Size room was bigger than I expected.

Miinukset: Thin walls and if you're on the city side of the hotel, you can hear whats going on in the streets below all the time.

Plussat: Very Clean

Miinukset: Small

Plussat: The cleanliness of the room.

Miinukset: The whopping $45/day parking fee. No self parking. The size of the King with Sofa Bed room (VERY SMALL).

Plussat: Room was just ok but it’s not practical walking into a bathroom when you enter a room.

Miinukset: Not that great of a location. To much noise from the street when at the pool.

Plussat: Easy to book

Miinukset: Room looks cheap than value

Plussat: Great location and surrounded by plenty of markets and food.

Miinukset: That we couldn't check in early.

Plussat: Great location. Room was clean and comfortable. We slept well and enjoyed our stay.

Miinukset: There are potential noise issues here depending on neighbors and room location. We were lucky on both fronts, although the view from our window certainly left a lot to be desired.

Plussat: Great location, fun, friendly and helpful staff. Was here during the coronavirus lockdown and everyone took good care of us. The housekeeper on 5th floor was great!!! Will return..

Plussat: Large clean room that didn’t look outdated.

Miinukset: Nothing.

Plussat: It was nice to have the microwave and fridge in the room shopping was also convenient

Miinukset: There was no spa or hot tub / jacuzzi the breakfast buffet was not up to par could have been much better and was not worth the 50$ I paid for 2 people

Plussat: Staff very helpful and friendly. Rooms were roomy and close to restaurants & beach

Miinukset: The pool was not my favorite

Plussat: Location and view of ocean

Miinukset: Starting to be little dated rooms vs cost

Plussat: The pool and location were fantastic.

Miinukset: The rooms were very outdated. Mold in the bathroom.

Plussat: Location near beach.

Miinukset: Room had a full bed even though was supposed to be a queen. Fixtures and decor very outdated . Overall room very small with limited bathroom storage. I would not stay there again.

Plussat: location

Miinukset: More than $ 250 was paid after checkout. because the carpet got wet,Too much charge.I think it is unfair to charge too much without obtaining consent.I will tell this to many Koreans so that no one will be wronged like me.

Plussat: Great location

Plussat: Location. Location. Location.

Miinukset: Older hotel. Bit expensive but reflective of the time of year.

Plussat: We had many meals at the Splash bar .And spent many afternoons there having drinks and cocktails .The staff at the Splash bar were lovely .And may I say the beds were wonderful ,so comfy .

Miinukset: It was a little noisy with the building site ,where Kings palace has been demolished ,but that can't be helped .

Plussat: The location was great. Easy access to the beach and shopping.

Miinukset: The hotel decor on the inside of the room is terrible and not the picture of the room I chose. The decor is at best a few decades old.

Miinukset: A lot of deadbeat people around the beach.

Plussat: Location is great

Miinukset: Dated rooms, bathroom is tiny

Plussat: Service was really good

Miinukset: The hotel decor was a bit outdated

Plussat: Friendly Accommodating Staff

Miinukset: Pool seemed a lil crowded No Hot Tub

Miinukset: The booking is misleading. When you book most other hotels in the world (outside the USA), the price quoted is the price you pay. In the USA - its the price quoted, plus tax and then in this hotels case - they add another "service charge" which is arbitrary and only for this hotel and no others. Of interest is the fact that when I booked, this extra tax was mentioned in the fine print (not with the room info) and it also said that free internet was inclusive (which it was not). Since then they have updated this page to say Internet is not included and made the service extra tax more visible (after I brought this to their attention). Overall it left a bad taste in my mouth and I wont stay there again. Its simply a scam to get more $$......

Plussat: Loved the location so close to the restaurants, beach etc. The majority of the staff were very friendly and helpful. The amenities were great. I would love to return again.

Miinukset: They did not supply simple English Breakfast tea bags in the room and such a hard chore to get some. After asking staff several times for some it wasn't until the 3rd to last day a helpful receptionist got some sent to our room.

Plussat: The bed and linens were very comfortable. The view from our room was great

Miinukset: At 11:30 at night a family came into the room next door and we could hear everything. A little too noisy.

Plussat: excellent location,its so near for the beach,nightlife,and all kinds of restaurants....

Miinukset: the operator was kinda rude

Plussat: Good location, nice staff! :)

Plussat: Lovely big rooms with great views and balcony. Good value for the price. Free internet in Lobby is great.

Miinukset:

Plussat: great location and proximity to beach, brilliant gym-very impressed as it wasn't just a treadmill in a closet!! reception staff friendly and helpful....will stay again.

Miinukset:

Plussat: I loved the location - across the road from the beach. The ocean views, the beds, the pillows, the Hawaiian music you could hear every night from our room. I also found the short guy that greeted the cars when they arrived to be very nice and friendly and extremely helpful when our tour bus had not arrived on time at the hotel

Miinukset: When we first arrived we lined up to be checked in and it took some time to input all our information in the computer to be told that our room would not be ready until 3pm. We then had to line up again and go through the same computer process a second time which seemed to take just as long. I understand that check in is at 3pm so maybe we should not have tried to check in earlier. I just expected the process to be quicker the second time around.

Plussat: It was close to beach and the many areas to see in Wakiki. The room rates were better than most but it was older and not as fancy.

Miinukset: Buffet meals, We don't eat that much, so paying for all you can eat was not for us, especially $20 for breakfast and $40 for dinner each so we did not eat at your hotel.

Plussat: The staff is friendly and helpful, accessibility to all services, clean and relaxing atmosphere.

Miinukset:

Plussat: The staff is friendly.

Miinukset: Older hotel.

Plussat: - pool was so beautiful! - staffs were AWESOME AF !

Miinukset: Nothing.

Plussat: Friendly staff and having a bigger room was nice. Great location

Miinukset: All good

Plussat: The room. My husband liked it. The floor staff were great!

Miinukset: The elevators were very slow. The front desk was slow and not welcoming. . The location was okay and the parking was not so greatl and they wanted to charge 20 bucks to park a scooter . The jacuzzi never heated up!

Plussat: Fine size room. Clean and with OK equipment available. Air-conditioning working just fine. Lot's of electrical sockets and USB ports. Well functioning laundry with no cash needed

Miinukset: Little noise behind the window (no ventilation, so there were gaps noise went through). Swimming pool impossible to swim in (little more than jacuzzi size). No lock in the bathroom. No stairs available. We waited quite a bit of time waiting for elevators.

Plussat: Nothing.

Miinukset: Customer service.

Plussat: Great location, helpful staff. And decent breakfast.

Miinukset: I found a couple roaches in the bathroom. Staff refunded amenities fee, but didn't do anything else. It would have been nice if they sprayed.

Miinukset: Average hotel. Parking expensive.

Plussat: Good location, only a few minutes walk to the beach, overall good stay and the room was acceptable. Personnel servicing the rooms were friendly and keep the room in excellent condition.

Miinukset: Front desk staff was not overly friendly and seems to be focus more on each other rather then their guest. Would also recommend more chairs for guests to check out.

Plussat: hyvä sijainti ja ystävällinen henkilökunta, todella siisti ja hieno huone

Plussat: Large room

Plussat: Location was as expected...Good. Breakfast was very much appreciated.

Miinukset: Our room smelled of mold or mildew upon our arrival. Cleaning staff and front desk advised BUT they only sprayed perfume or disinfectant to mask the smell. This was useless as the smell was coming from the bathtub drain. probably rotting hair, etc.

Plussat: Accomadating

Miinukset: None

Plussat: It is convinient. the staff is really nice. The rooms with the ocean vue are more quiet than the one on the street.

Miinukset: Nope

Plussat: Location was great, and I loved the kitchen :)

Plussat: Perfect for the price you pay

Plussat: We booked a room with a view of the ocean and were pleasantly surprised to get a corner room with a balcony on two sides and wonderful views. The hotel was very close to everything and the airport shuttle droped us off at the door and picked us up again, which was very good service.

Miinukset: The shower would not drain, so I asked for it to be fixed. Although the girl on reception said it will be fixed, nothing haoppened. day I went and asked for a room change and they were good aboiut that, and gave us a similar room straight away. The hotel is old and the plumbing may be a problem. It was in our first room.

Plussat: Good overnight stay from the airport. It was a safe location, quiet, clean, economical.and the staff were friendly.

Miinukset: All good, but only had one day in Wsikiki and wanted to visit the Waikele Premier Outlets. A staff member said I had to get the public bus there. I wasted 2 hrs getting there only to find out shuttle buses go every hour on hte express way. I suggest your hotel could maybe have up to date timetables with a couple of companies.

Plussat: Great location and friendly service. Rooms were clean.

Plussat: The breakfast it’s very good, have a good location, 10 minutes walking to the beach. The space of the room was good considering I was a solo travel, very clean.

Miinukset: When I was making my checking the employee didn’t find my booking and was very rude with me, she also were making me pay more than I was supposed to pay and I didn’t feel like a good welcome to Hawaii. The pool and jacuzzi are not big but it was okay because was empty and with the beautiful beaches of Hawaii you don’t need a pool.

Plussat: The location

Miinukset: The size of the room, the quality of the room. Very old and outdated.. Way below 2 stars..

Plussat: Breakfast was good and staff was great.

Miinukset: Room was small. But what do you expect for being on an island.

Plussat: Good location & view

Miinukset: Travelers have to ask front to give them some amenities such as teeth brush, shaving cream.

Plussat: Breakfast was okay

Miinukset: Room very small and charged an additional 86.23 American for resort fee even though it showed on your costing as included

Plussat: Wonderful view from the room.

Miinukset: Covid 19 ruined birthday plans

Plussat: Our room and the location were extraordinary. The staff was exceptional.

Miinukset: Our room and bathroom were very cramped.

Plussat: The rooms were great basic but very neat and tidy and the king bed was soo comforty.. we ended up rebooking and staying again closer to the end of our holiday as we prefered this accom to the other one we had booked. Staff were great always willing to help!

Miinukset: Pool area was a bit small bu when you have amazing beaches in a short walk you kind of shouldnt be using the pool anyway! only negvative were the pool towels that were given were very small and the same as the shower towels.. wasn't quite fit to take to the beach!

Plussat: We loved the location but we probably enjoyed the pool area the most, Even on a rainy day you could still have a great time with all of the things to do around the pool area we would definitely stay here again.

Miinukset: I wish the pool/hot tub didn’t close at 8pm.

Plussat: breakfast

Miinukset: The hot tub was cold, and so was the pool

Plussat: The cleanliness of my room, the central location and courteous staff.

Plussat: Nice location. Helpful staff members. Clean rooms

Miinukset: No parking included, I spent 175 dollars in parking which was a little unexpected

Plussat: Location

Miinukset: Quality of the room and no clear view through a very dirty window.

Plussat: Location was good, close enough to the action. Bar and restaurant is exellent, great portions, cheap cocktails. Laundry was handy. Staff helpful. Pool awesome spa fantastic. Shops nearby. Would stay here again

Miinukset: Dont leave anything in your rental car. We were robbed over night. No cameras in building. Parking is tooooooo expensive. Should be cheaper for guests

Plussat: It was easy to find.

Miinukset: No onsite restaurant.

Plussat: location

Miinukset: Incomplete or inaccurate information from staff on hotel usage, amenities. One staffer was very rude and abrupt.

Plussat: Close to Waikiki beach. Great view.

Plussat: Very cheap but decent accomodation

Miinukset: Noisy air conditioning