Honolulu hotellia

Plussat: The service was impeccable

Miinukset: Only issue we had was the bed was a bit too firm.

Plussat: everything

Miinukset: would be good if put a coffee machine in the room

Plussat: Location and staff and manager mike king was very helpful and he is the best and made our holiday a remarkable one

Miinukset: Pool area

Plussat: gorgeous hotel, right on the beach, staff could not have been more pleasant, felt very safe as a solo traveller

Plussat: I loved staffs here. Now there are so many brand new hotels in Waikiki, however these people are the most nicest! It was top class service at check-in. Excellent house keeping! Would like to visit again!

Miinukset: Since construction going on during the day time, It was very noisy from the back side. It would be much nice without the noise. Although, staffs helpful to find best rooms for us.

Plussat: The view and brunch on our private veranda.

Miinukset: The beach was disppointing.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything

Miinukset: Everything is perfect in paradise!

Plussat: Location, pool, proximity to the beach, entertainment at night (dancing) free muffins by the pool, staff so friendly

Miinukset: Not much to be honest, the rooms were lovely and big it was all A class.

Plussat: Amazing hotel. 5 star facilities. Great location !

Plussat: Stunning hotel and staff. We loved our stay here, and enjoyed the luxury of all the facilities. Lovely to have a full apartment, with kitchen and laundry facilities. Separate bedroom and felt very spacious for our family of 5. Great ocean view from the balcony. Exceptional housekeeping who went the extra mile to make this such a luxurious stay. The amenties were replensihed every day, and they provide you with beach bags and beach towels, plus fruit and water each time you go to the beach (a 2 min walk). Fantastic!

Miinukset: The only thing that we could fault was that the pool was not very large, but it did have great loungers and staff were on hand to provide towels etc.

Plussat: The staff communication was excellent, room was amazing along, everything was well thought out - this hotel exceeded my expectations. Love the trump hotel!

Plussat: I thought the bathrooms were excellent as was the kitchen. The attendance from housekeeping was also excellent. The concierge and the bellhops were charming and most helpful.

Miinukset: I found the airconditioning to the bedroom not as efficient as desired. The control was in the living area and even at the lowest setting the bedroom was a bit too warm. The in house restaurants and amenities were inadequately advertised. There were no coloured brochures in the room and only at the lift lobbies. As a result we did not attend any of them.

Plussat: Hotel was amazing from before we even arrived until we left. Staff were awesome. Thanks to all the staff that helped us but special thanks to Antoine (at the attaché desk) that gave us excellent recommendation around the island and was very patient to explain everything. Saoudi was so sweet to offer us a late check out when she knew that our flight was in the afternoon (it was the cherry on the cake for our stay) We appreciated the consideration that we were offered without even asking. Also Amber from reception and Brittany from Wai’olu restaurant were very sweet. Honestly, all staff were all amazing and very professional and smiley. We were celebrating our anniversary and they made our stay just perfect. Breakfast was delicious with lots of variety. Pool’s area is soo relaxing. Giving away beach bags with clean towels, cold water and fresh fruits is an outstanding touch. I can’t wait to go there again and I would definitely recommend this hotel.

Miinukset: Nothing

Plussat: Great location and excellent service. The staff are very attentive and friendly. They provide you a beach bag with chilled water and fresh fruit and towels every time to head to the beach.

Miinukset: The pool can be noisy due to a vent above it and it’s windy because it’s high up

Plussat: We loved the location, the view from the apartment, and the hospitality of the staff!

Plussat: Everything...the property was clean, secure and comfortable. The staff was courteous and professional.....the location was convenient walking distance to nearly every location within Waikiki.

Miinukset: Nothing....everything was quite simply wonderful. We will look for Trump properties to stay at for our future travel needs.

Plussat: Concierge, service and amenities. Hotel employee at concierge was especially very good. Pool service was good. Infinity pool was nice. Breakfast was good with lots of variety. Room size and balcony a good size.

Miinukset: Furnishings a bit dated but service makes up for it.

Plussat: Everything was satisfactory, but the service, facilities and the kindness of the staff were really good.

Miinukset: I was very satisfied.

Plussat: Room and View was amazing

Miinukset: Front Desk Service was very poor, especially payment and accounting service. I wasted more that 4 hours over credit card issues and spent around USD 500 on phone calls to my credit card company but the actual problem was the hotels credit card machine / computer. All the hotel offered was a free breakfast. I think that the compensation offered did not reflect my inconvenience and the money I lost in time and phone calls. The accounting equipment at the hotel is out of date and they admit that ( Duty Manager and IT manager)

Plussat: The location was great - bus stop at 50m, shops rights around the corner, rental car shop at a 5min walk The pool - Very relaxing and beautiful pool area, nice pool area, pool stays open late! The personnel - Very polite, welcoming, warm, discrete Room - Spacious, great terrace and what a view, kitchen fully equipped! Nice little Honolulu Cookie Company welcoming gift !

Miinukset: Only suggestion point: The windows surrounding the pool could be cleaned more frequently. For the rest, I have zero improvement points, great hotel!!

Plussat: The rooms were exceedingly quiet. It felt like we were the only ones there.

Plussat: Hotel's location was very good. (Not very crowdy, but had a good beach, restraunts) Service of hotel was very good and staff was very kind.

Miinukset: Little bit cheap. May need more shuttle

Plussat: Wonderful place directly at the beach. Amazing place for families. Friendly stuff we definitely coming back!

Miinukset: That we had to leave

Plussat: Location

Miinukset: Extra parking fee

Plussat: From the moment we arrived the staff were very friendly and helpful. This place is beautiful and relaxing. We will definitely be returning.

Miinukset: Nothing

Plussat: This is a quiet, exclusive resort of the old style. It has an excellent location, with a private beach. Kahala is for those who appreciate its classic Hawaiian style, and its warm hospitality. It is meticulously maintained and run by long-time staff who take pride in their hotel.

Plussat: Beautifully clean with exceptional service by all staff!

Miinukset: Nothing

Plussat: This has been one of the best experiences I've ever had at a hotel. You can get a room Dolphin Lagoon & enjoy every morning watching the shows from your room. It’s a wonderful place to stay for families, with plenty of kid-friendly accommodations. cozy room, a beautiful private beach. Super nice staff (Especially, manager james & valet parking staff), everything is perfect here. My family hopes to come here every year.

Miinukset: Nothing!!

Plussat: Everything is perfect

Miinukset: Nothing

Plussat: Location and setting was ideal. Close to Waikiki just a short drive away. Much less crowded and secluded. Food was great.

Miinukset: Didn’t like having the dolphins at hotel. Very small area for them.

Plussat: Best hotel on Oahu.

Miinukset: Too many kids

Plussat: Location

Miinukset: Rooms are dated.

Plussat: Peaceful (away from Waikiki). Dolfins fun.

Miinukset: Seafood buffet so so

Plussat: Everything! This resort was best ever I had taken at Honolulu. Location, quietness, convenience, air conditioning, staffs kindness and last, BEAUTIFUL VIEW. Everything was more than I expected. I strongly recommend you to stay ocean front room at Aston Waikiki Beach Tower. If you want to stay with your kids, this is it!! Waikiki beach is just in front of resort and you can borrow beach towels from hotel. I really miss this resort and definitely want to visit again!! Staffs, Thank you for everything during our stay. My daughter keeps saying "Let's go back to resort again" :)

Miinukset: Blind didn't cover entire window. But it was bearable.

Plussat: 1k luxury suit that was definitely spacious

Miinukset: Truly needs a face lift. Out dated and tired.

Plussat: The room was amazing and had everything we needed. the view from the balcony was excellent! Location was fantastic being situated directly opposite a family-friendly part of the beach that is sheltered from the waives and so close to all the shops and restaurants. Staff were always really nice and helpful. Apartment was serviced daily and the service staff even unfolded and made the sofa bed daily! Free valet parking was also good.

Miinukset: The pool area wasn’t the best, relatively small for the size of hotel, with limited seating and no bar. It also had a whole section taped off due to needing repairs so it looked a bit unkept. There was also no bar, cafe or restaurant available at the hotel, but that didn’t matter that much as it is so close to everything.

Plussat: Location

Miinukset: Facilities...gym and pool area etc.

Plussat: Loved everything about our stay .we enjoyed our stay n would stay again .

Miinukset: the price is expensive

Plussat: The two bedroom and two bathroom room we had easily slept 5/6 using the large sofa bed in the lounge room. The view was spectacular but we paid for that. Nice and quiet.

Miinukset: The pool area needs an immediate upgrade. It offers nothing but a pool. There is no character or ambience. There is nothing but bland walls, outdated lounge chairs with no shade near the pool. There is a bbq and bar area already there but was only used one night for free wine for one hour between 5-6pm. Otherwise the bar is never manned. Very boring and disappointing.

Plussat: Location is perfect. 2 Bedroom apartment was very spacious and it was great to have a very well stocked kitchen with all appliances you could need and washing machine and dryer. Housekeeping staff were fantastic. View from the 29th floor over the beach was superb

Miinukset: We arrived early from a long overnight flight from Australia. We had requested an early check in prior to our arrival. Although I was aware that it is never guaranteed I have always found most hotels are accommodating and do there utmost to get you into your room earlier than normal checkin. On arrival at Aston Waikiki we were greeted by a man call Kuhlani was very unsympathetic at the fact we had been up for 24hrs and our 3 children were extremely tired. He told us that checkin time was 3pm and we would have to wait unless we wanted to upgrade to another room. Having already paid $10,000 AU we weren't happy to do that. We went off for a few hours and had some lunch and came back at about 1pm as we were hopefully he may have found us a room. Again we were greeted with a 'check in time is 3pm '. So through exhaustion we sat in the hotel foyer to wait for our room. At approximately 2pm this same man asked my husband 'by the way are you over 50 years old". When he said yes we were told that we were eligible for a room upgrade and therefore a room actually was available. We were then taken to our room which was on a higher floor than we had booked which was great. Unfortunately at this point we were thinking our stay at the hotel was going to be disappointing. Thankfully the rest of the staff at the hotel were lovely always greeting you when you went out or returned. Even the men and ladies at the car parking desk were extremely welcoming. Again the only person that never engaged with you was the same man that had checked us in. We were lucky that we didn't have to have much interaction with this person again, but he definitely didn't seem to follow the same philosophy of the rest of the hotel staff.

Plussat: the perfect location

Miinukset: no

Plussat: Close to everything and the staff were very helpful.

Miinukset: The bed was hard.

Plussat: Location is perfect, steps to the beach. Close to the restaurants and shops. Friendly staffs, great customer service. I like the free activities for guests, I able to attend yoga. Free games & DVD rental.

Plussat: Very comfortable bed, lovely pool area, nicely appointed rooms & helpful staff

Miinukset: Would have loved a balcony

Plussat: Incredible technology in the room! The staff was friendly, attentive and helpful. The decor is nice and the amenity kit is great.

Miinukset: The room wasn’t dirty, but it wasn’t spotless either. We had to request items that were supposed to be part of our welcome package. Our room was not serviced until late afternoon.

Plussat: Great hotel, really comfortable

Miinukset: The pool was very noisy and the infinity pool was dirty

Plussat: Service Amenities Staff were all friendly and pleasant Beautiful views Infinity pool

Miinukset: Package deal - not needed $34 for 2 toothbrushes and a razor

Plussat: It was newer than most other hotels in Waikiki. Pool was amazing and the rooms were really nice, new and clean.

Miinukset: Annoying the rooms didn't have balconies and very annoying there was little shade around the pool - some sturdy umbrellas would have been nice. Bit of a wind tunnel through the pool and one of the older guys who worked the pool bar wasn't very nice, probably the worst service we had in Hawaii - he just didn't care!

Plussat: Location, parking, staff. Pool definitely.

Miinukset: A little bright to sleep.

Plussat: Staff was really knowledgeable and welcomed my family with open arms... Love it!!

Miinukset: There was nothing I didn’t like

Plussat: I lived on Centre of Waikiki beach last time, it was too busy and too many tourists. So, I choose Prince Waikiki this time because it is little far away from busiest area but still super convenient. I love the location so much. Hotel provide free shuttle to Waikiki beach, and it is walkable distance to Ala Moana Mall. Also, I do enjoy the sunset and waves on Magic island. The hotel is clean and modern, our room is facing to ocean and magic island, which makes my mom super satisfied. In a word, I highly recommend Prince Waikiki, I will be back next time.

Plussat: The location was central to all attractions for the 4th of July celebration and the staff from hotel receptionist, housekeeping, and restaurant host and wait help were all friendly and accommodating.

Miinukset: For the most part, our room was perfect except for a critter that was found in the bathroom corner and the window shade became jammed somehow.

Plussat: Everything

Plussat: Location and the shuttle that took you downtown. Close to the beach. In walking distance to the mall, McDonald’s, and ABC store. Reception and housekeeping were very courteous and helpful.

Miinukset: Bed had hair from previous guest. Shower was dirty(mold). The restaurants in the hotel are way overpriced! The valet used my rental car without my permission, then questioned me about playing music very loudly at 2:00 am in the car. I was in my room sleeping. They then lied and said it didn’t happen.

Plussat: Very helpful staff who went above and beyond to help us with our needs and questions. The shuttle bus provided was excellent and an invaluable service to our stay. Much nicer to travel by shuttle than walking around the area. We had an outstanding time. Mahalo!

Plussat: Excellent staff. Room with kitchen facilities and Dean and Deluca downstairs perfect.

Plussat: It was truly the best exiting honeymoon ever made! I just noticed my honeymoon plan and they gave us very special letter and welcome gift!! Furthermore, all the crews and staffs are very nice and friendly as professional attitude. Every corner of room and facility are clean as new. The beach view is amazing day and night. Luxury row is just right front, you don't need drive, everything is nearby. Me and my wife will never forget and highly appreciate to all the service the hotel given. Thank you very much.

Miinukset: We just missing breakfast. Definitely do next time!

Plussat: Central location

Miinukset: There really was nothing to not like!

Plussat: Superb hotel. Great view. Only downside was not closer to the beach.

Plussat: Laundry machine and kitchen . Good sea view from lanai

Miinukset: The bath tub wasn’t cleaned thoroughly

Plussat: The staff were exceptional from the moment we arrived right up to leaving. Room was excellent and housekeeping came twice a day. Pool facilities were beautiful.

Miinukset: Prices for breakfast were ridiculous. Would like a place to get newspaper and sundries on site.

Miinukset: I did not like management. In particular Mary Jane. Employees entered my room with my privacy sign up. Mary Jane was a bully, and bullied me several times. A security guard took 300.00 from me, and he claimed he was a police officer, although he was only loss prevention, when I asked that he give it back, he would not return it to me.

Plussat: The breakfast was really good as well as the service.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything specially the bath room is full of all needs Washing machine and dryer.

Plussat: Location is excellent. Within walking distance to Waikiki Beach, far enough away hustle and bustle. This hotel is located a quiet area. Hotel is small enough that getting in and out of parking lot is a snap. The staff is great. They are very friendly and helpful.

Miinukset: Rooms and building are a bit dated. However, management reports that a major renovation will be started soon. Make a big deal about free coffee in the morning but it is just coffee. no snacks or anything else and coffee is cold if you wake up late.

Plussat: Nice staff, located on the beach

Miinukset: No pool (we assumed it would have a pool). No facilities for breakfast - again read the fine print.

Plussat: Comfortable and peaceful small boutique hotel

Miinukset: Bed could be more comfortable and the bathroom is clean but old. Requires a bit of walk to Waikiki beach

Plussat: Excellent Customer Service.

Miinukset: Exterior hallway

Plussat: Being on the far edge of Waikiki it was quiet yet only took a 10 minute walk along the beach front to reach the bussle of the busy town.

Miinukset: No pool and the restaraunt was not open for meals until the evening at 5:30. On the bright side Dennys restaraunt and Lulu's bar and grill were only a 5 minute walk towards Waikiki

Plussat: Location is near a park and beach without the big crowds on the Waikiki strip. Not so good for shopping, but we liked it over the noise and bustle of the Waikiki strip. We also liked its location near Diamondhead park.

Miinukset: Unexpected mandatory resort fee of nearly $30 was a surprise - but it include unlimited bicycle usage. Also, hotel ocean views are partially blocked by two hotels.

Plussat: Clean, comfortable, good style, fast and informative check-in. Resort fee includes access to some useful amenities and valet parking. Location is in a quiet area, and 10 minute walk to start of main Waikiki beach.

Miinukset: Room was across from the elevator, and it was noisy. Cleaning staff started at 8 or 8:30am, and no seal around the door to limit or reduce the noise coming into the hotel room..

Plussat: We requested a corner room after reading the comments on here about getting the best views and the hotel were able to give us one. We had a perfect view of Diamond Head. The new restaurant is AMAZING. Wine Down hour was very welcome after hot days exploring and the chef gave us some Tandoor Fried Chicken to try and it was possibly the best chicken I've ever had. Wish we had longer to take advantage of the free bike hire and beach chair offers. The location is great, out of the way of the Vegas-like strip of chain shops and restaurants. If you want some local cuisine, avoid that area and head to Uncle Bo's or the SideStreet Inn.

Miinukset: The lift didn't seem to want to stop at floor 2, but it was easy to get around this.

Plussat: Staff was very courteous and helpful. Rooms were a good size and beds were very comfortable. Room and bathroom was very clean.

Miinukset: I wasnt able to check all the facilities during my stay so couldnt assess everything.

Plussat: Everything

Plussat: Tila ja siisti huone, mahtavahenkilökunta ja valet parking.

Miinukset: Aamupalaa ei ollut saatavilla hotellissa.

Plussat: The view was spectacular; much better than I expected from our corner room; the room was a bit bigger than many in Waikiki; the car parking is right next to the hotel lobby and valet faster than 99% of the hotels in Waikiki. The complimentary wine hour from 5:30 to 6:30 pm was nice. The room was clean and newly refurbished. All hotel staff were helpful and personable.

Miinukset: room was a bit chilly and thermostat adjustment was difficult

Plussat: The vibe , great DJs

Miinukset: Everything was great

Plussat: Everything! We loved it so much we barely left. The restaurant was great, the bar was really fun, and the pool was amazing. We actually paid for a late checkout to maximise our stay. Really exceptional!

Miinukset: If I had to pick something I’d say it was pricey. However, I really felt like the value for money was still really high, especially compared to some of the larger hotels.

Plussat: I liked everything about the Laylow autograph amazing place amazing service rooms are perfect everything was just amazing!i will comeback again when I have opportunity!

Plussat: i Like the old school feel!

Miinukset: The pillows were a bit soft for me

Plussat: Great location. Very friendly staff.

Miinukset: I think it’s just Hawaii in general, but it’s pricey.

Plussat: Ambiance & Decor

Miinukset: It's a little far from the beach

Plussat: Beautiful rooms. Excellent customer service. Intimate soaking pool. Fabulous food. Perfect location if you want to be away from the Waikiki beach traffic but still so close to everything.

Plussat: Such a relaxed comfortable stay. Fabulous decor, so clean, staff were friendly and the food at the restaurant was delicious and such impressive presentation.

Plussat: Great location, super convenient with lots of shopping and dining options.

Plussat: The room was nicely setup, roomy and comfortable. The view was nice and we had two balconies which brought in excellent air.

Miinukset: The 1st room we were assigned we walked into and there was a man cleaning the carpets so we ent back to the front desk and they told us our room was not ready and we had to wait another hour. My daughter went to ask about access to her luggage for the second time and the girl at the front desk told her our room has been ready for a while although no one told us and we were sitting in the lobby tired and waiting for hours. When we finally got our room we noticed ther were crumbs and dried breakfast cereal under our sofa and a used fork under my daughters sleeping sofa. We reported it to the front desk and they said they would credit one resort fee. They never offered to send someone to clean the room. The bed was very saggy and not comfortable at all. It felt like an old futon. The air conditioner rattled loud all night. We did not have hot water in the morning and evening so we called housekeeping and they took care of it. But after we had already taken very cold showers.

Plussat: Location

Miinukset: View

Plussat: I like the room so spacious for a family to stay,everything is a walking distance. Our house keepers are amazingly awesome

Miinukset: It would be nice to have a coffee maker or food warmer.

Plussat: The beachfront location and breakfast.

Miinukset: Violet parking and parking fee per night! The room is very old and charged way too much for the value!!

Plussat: Very well located, right in the beach.

Miinukset: We had to leave a 100 dollars cash deposit, since we travelled with debit cards instead of credit cards, and we were told that the system could not take that deposit from a debit card. It is the first time that this happened to us, we were travelling the whole month in the US and never had this issue. We had to withdraw cash with a fee (since the dollar is not our currency). We got our deposit back when we left, not the fee. Many pigeons in one of the restaurant, and many guests feeding them. I did not see any clear sign of feeding birds not permitted as I have seen in so many other places. It was a bit disgusting.

Plussat: Services was excellent

Plussat: Our guest services representative who welcomed us, Alohalani, was the best. She was friendly and professional and has a personal touch. The room was lovely with a wonderful balcony and view of the ocean. Location is perfect, and the decor is very well done.

Miinukset: Can't think of a thing.

Plussat: The Location the pool the staff. Everything was great.

Plussat: Quiet and relaxing

Plussat: A peaceful stopover, and well located. Great restaurant.

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel was great. Staff was so helpful from the valet at arrival to the folks at the check in desk. Loved the nice cooling towel and sample of mango juice! Just what was needed after a long flight from the mainland.

Miinukset: Nothing

Plussat: The location was perfect and as this was our 3rd visit to Oahu, of the other places we have stayed at, Outrigger out shone them all. We loved the nightly entertainment. But most of all the weather and Hawaii is my favourite place in the world.

Miinukset: can't think of anything.

Plussat: The location is directly on the beach, breakfast was amazing and so was the breakfast restaurant team, and cleanliness were second to none.

Miinukset: Check in process was unprofessional and dealing with clients was way non aloha spirited. We checked in on time and have provided my credit card. Upon going to our room and leaving for the beach my sister receives a call that our credit card did not go through. Visited the check in and re provided my credit card upon calling the bank. The receptionist failed to add a deposit of 50 USD required by the hotel during the authorization process where I have mentioned that the bank may block the transactions due to it having several deductions during the same period. I have mentioned that I will settle the payment during my stay. Two days later I receive an email through booking.com warning us to settle that payment. Then we have our room access blocked. Then I go to the reception to inquire and they have blocked access because of a minimal 100 USD amount. I have voiced my unsatisfaction to how unprofessional this dealing was and that this amount is minimal to the extent that it can be easily settled anytime. During check out day today; I also receive a call in the morning inquiring that we will settle the bill. In addition we get a knock from the hotel staff inquiring about when we will check out although we have mentioned we will check out at 12 pm. All in all; in all my travels I have not received this much paranoia in a stay as I faced during this stay. Other points: Beach sunbeds are not part of the hotel, so you would have to pay 20 USD at least for that. Gym size is small with no equipment variety.

Plussat: It was very nice to have such a hearty and delicious breakfast awaiting us each morning! And, the band on Tuesday night's Happy Hour was completely entertaining! The location next to the beach was great. The floor cleaning supervisor was super friendly and helpful!

Miinukset: We made reservations for two rooms for our party from the start, several months before our trip. That should be enough head's up that we would want the two rooms to be at least reasonably close together. Did you really need a phone call from us a week before our arrival to make that request?? Unfortunately, the rooms were not even in the same tower. The hotel desk clerk offered to set us up in next door rooms for the 2nd and 3rd nights of our 3 night stay, but that would have entailed my elder father and friend to "move" causing them extra work and time from our schedule to do so. That's not a good option! My father was very unhappy about this situation, to say the least. He was the paying party in this arrangement and you should not expect him to spend his good money at your property again. Sorry!

Plussat: We were so excited to stay at the Hilton Embassy suites but room and hotel did not live up to the usual quality of the brand. Major renovation on the balconies was incredibly disruptive, noisy and meant we did not get to utilize the deck/ ocean views we had paid for. I would definitely choose a different hotel like the Outrigger next time.

Miinukset: As above

Plussat: The rooms were a good size and house keeping was really nice

Miinukset: The food was not good and serving rice everyday for breakfast is not ok, everybody don’t eat rice in the morning for breakfast, and it was sticky the bacon smelled bad and the birds flying around over the tables while people was eating is so unsanitary, there was bird poop on the chairs and the birds were landing on tables while I was eating, birds carry germs and can make people very sick. I didn’t like how unfriendly the front desk ladies were and the room service food was nasty as well and to expensive.

Plussat: mostly location

Miinukset: it is a bit outdated breakfast is poor and the personel sometimes can be rude

Plussat: Location, room, service

Miinukset: Bath plumbing issue

Plussat: free breakfast and happy hour reception

Miinukset: no

Plussat: Great stay overall. Nice staff. Nice views. The location was PERFECT.

Miinukset: The rooms and hallways could be a little cleaner/fresher

Plussat: Location is good The room was clean. Staff is smily. Great to have a water dispenser at the lobby and laundry for the guests (to pay with quarters or credit card)

Miinukset: Breakfast is fair. Scrambled eggs have a strange taste. Too much time to wait for omelettes. Swimming pool is too crowdy. Too small for the number of guests.

Plussat: The staff were amazing! Everyone was so friendly and super helpful. The buffet breakfast was amazing and the chefs cooking the omelette were great! The evening complementary snacks and drinks were also fantastic

Miinukset: Nothing. Absolutely loved staying here. Will definitely be back and will recommend to others.

Plussat: location is great food nice

Plussat: Room size was excellent for a family as you had a separate living area. Good to have the option of breakfast included and the happy hour by the pool.

Miinukset: The hotel is dated compared with photos on the website. Could do with a freshen up. The air conditioner was super noisy and the wi-fi wasn't as reliable as it could have been.

Plussat: The room was comfortable and spacious (we had a seperate lounge which was great).

Miinukset: This is definitely a family hotel as there were loads of children. Great for families but we weren’t travelling with kids so found the pool and breakfast time quite hectic.

Plussat: Location was great; Staff was helpful and friendly (valet, reception). The bathroom toiletries were nice (shampoo, conditioner, body wash).

Miinukset: Room was good size so it could have fit a larger bed (I think we had a full, maybe queen?). Would have liked more hooks in the room or bathroom for hanging things up (towels, swimsuits, etc.). The walls were super thin. Could hear our neighbor as if they were in our room.

Plussat: The location was away from the beach but an easy walk. Coffee shop and restaurant on site were amazing but that’s not the best bit! Staff and facilities were incredible. Rooms are so well thought out and every detail planned with the traveller in mind. We loved every minute there - especially being poolside for happy hour! Look forward to staying again!

Plussat: I liked how nice they were. Literally they gave us a hospitality room to rest before our flight free of Charge. The bartenders and staff were super nice

Miinukset: The fact that we had to leave and didn't see more of hawaii

Plussat: Ok vibe

Miinukset: One bedroom suite smaller than anticipated, furniture selection didn’t help. Lacked any basic in room facilities eg kettle or even a teaspoon. Overpriced for what it was. Restaurant below average - expensive, average food selection, and poor service (particularly one woman who could never smile or fake she cared). $25/night charge unnecessary for towels and water. Didn’t like that kids had to be out of pool by 530pm. Location slightly too far from beach. Housekeeping service not done till 4pm some days which was inconvenient.

Plussat: We stayed at the hotel for a week and had an amazing time there! The atmosphere at the hotel was so good and the room interior was so cute. Staffs are very friendly and helpful, highly recommend!

Plussat: Good location and trendy vibe. Loved that they provided a beach bag in addition to towels - very useful!

Miinukset: Pool was very noisy and very busy

Plussat: I thought the location was great. Enjoyed the brunch and dinner we had in the restaurant. Delicious, innovative, fresh food, well presented. A delightful change from the regular tourist hotel food offered. Great to have live music and nice touch with the craft market one day.

Plussat: Well located boutique hotel. All the rooms opened out to a walkway that looked over the pool. Nicely decorated rooms and the bar/restaurant area was excellent. Enjoyed the nightly musical entertainment. Very friendly staff.

Miinukset: We were next to an adjoining room and we could clearly hear the people on the other side.

Plussat: We love how we don't have to pay the premium prices for beach front accomodation and yet we're very close to the action and easily reached by walking or by bus. We also love the funky decor and how friendly the staff are and we always come back to a very clean room. And we're surprised at how good the food is at Mahina & Sun's in Surfjack Hotel. We had fish and it was delicious! As good as any pricey restaurants in those beachfront hotels.

Miinukset: Nothing! Keep it up!

Plussat: Great amenity was the pool and restaurant was really good.

Miinukset: The room was dirty. Carpet stains, dirty couch, bathroom smelled like mildew. They had a dirty curtain. Also, I had no idea it was a pet friendly hotel so you hear dogs barking all day. Who travels with their pet for 6+ hours just to leave their pet in the hotel room all day?

Plussat: The location, the artsy vibe, the cleanliness.

Miinukset: We liked it all!

Plussat: As a local resident, they dropped the resort fee for me and gave me a discount for park. Much mahalo. We stayed from time to time and the people at the front desk all recognized us.

Miinukset: Nothing.

Plussat: Location

Plussat: We arrived in Honolulu very late and only needed one night's accommodation before moving to another (pricier hotel). The Waikiki Parc was closely. The bed and pillows were extremely comfortable.

Miinukset: The mountain view room might be more appropriately described as parking garage view. However, view didn't matter to us for one night. Unfortunately, rooms with a mountain view are very noisy: traffic noise and people/party noise.

Plussat: Location, nice staffs

Miinukset: Breakfast does not have many choices. i was expecting more. Valet parking is expensive

Plussat: this hotel is located within walking distance of many shopping and dining facilities.

Miinukset: Hard to find, VERY dated rooms, VERY SMALL ROOMS

Miinukset: Worst customer service i've ever received at a hotel.

Plussat: The staff

Miinukset: Rooms are noisy, small pool, not a 4 star hotel!

Plussat: Price and location

Miinukset: Swimming pool

Plussat: Staff and location

Miinukset: Outside noise early in the morning

Plussat: Hotel was quiet though in a busy, tourist filled area. Staff were friendly and available if needed.

Miinukset: Nobu apparently closed/relocated between my reservation and my stay, so I had been expecting there to be a restaurant/bar onsite which is no longer the case. Not the fault of the hotel, but was a surprise.

Miinukset: Didn't have a bar but there were plenty in the neighborhood

Plussat: Location and staff great

Miinukset: The pool too small

Plussat: Location was good and staff very friendly

Miinukset: Very hot, beds very low, low light led lights for a lamp, outdated rooms with beds very low to the ground and uncomfortable. Terrible for the price paid

Plussat: The building and the location

Miinukset: First of all, the bed had a sunken mattress that seemed to have been there forever. I have a disc herniation on both the neck and the back and the bed just killed me. I'm sure the previous guests had complained but a bit shocked that it wasn't replaced.....or maybe all the rooms had same sunken mattresses. For us, terrible mattress. Secondly, the pool was way too small.

Plussat: When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.

Plussat: Great location can walk to many places. It was nice and quiet on a side street. The beds were comfortable.

Miinukset: The shape of the room and the balcony was not very desirable view.

Plussat: Facilities were upscale and staff was helpful.

Miinukset: No food on site.

Plussat: Bed and pillows very comfy

Plussat: Courteous and helpful staff. Loved that they had an event coordinator onsite so being first time travelers to the location helped us a lot to plan our stay. On our last day we had to check out at 10 am, but we also had a whole day ahead of us to wait for our flight. They were gracious enough to give us complimentary baggage story while we explored more of the city, and gave us access to their meeting areas and showers when we returned to wait til our time to go to the airport. Superb customer service!

Miinukset: Only reason for shorting them one star in the “Value” category was due to not having all inclusive breakfast. I know that’s not typical of most hotels in the area, but would have made everything just perfect if they accommodated for all inclusive breakfasts as well.

Plussat: It is a very well established and well appointed Hotel.

Miinukset: Location was a little off the bus routes. Cockerels crowing at daybreak was annoying. Also as it was a timeshare hotel the rooms were not serviced daily.

Miinukset: I was very annoyed in that they kept trying to contact me three or four times about their sales pitch with timeshares. I was absolutely not interested I did not pay for it and I did not want to listen to their sales pitch nor did I want to be badgered!!

Plussat: The responsiveness of the staff to our needs and questions was first rate. The bed was very comfortable.

Miinukset: Royal gardens has no food and it's a walk to anything, so you have to be prepared for that. I lost the code to get access to the computer, so could not print a boarding pass for the flight home, BUT the lobby staff did it quickly.

Plussat: Friendly staff

Miinukset: No breakfast

Plussat: You have everything we needed. The beds were very comfortable and we loved having laundry facilities because we we stayed 10 days. The staff were extremely friendly especially Sheldon who helped us in all areas! On the day we were leaving Oahu, we had the use of the pool and the lovely media room to change in afterwards.

Plussat: This place was a great surprise. Room was large and nicely furnished. Big windows and a very comfortable bed. Great facilities downstairs and pool area.

Miinukset: Location is a little way from the beach and the main strip. Not too far but still a good walk. Desk staff ok but not overly friendly and check in simply take way too long with the desk clerk on the computer for ages and not making any eye contact with me. Concierge and bell staff were excellent and very helpful and very friendly. Overall I would stay here again and good value for money.

Plussat: I had a few technical issues, with the phone, toaster and coffee machine that didn't work, but got resolved right away. There was a concierge or always somebody there to answer my queries.

Miinukset: There was not a restaurant or a cafeteria inside the building. I did not realise that it is not hotel- like but more like a self-service units or apartments. I soon learned to adjust the situation though.

Plussat: The building and the rooms are just beautiful. The staff at this hotel were very nice and completely professional. Loved our stay here...

Plussat: Everything

Miinukset: Leaving

Miinukset: sofa bed needs updating... could feel all springs

Plussat: Great suite , staff and a 5 min stroll thru all the Hilton’s to the beach.

Miinukset: Very hard to find the entrance ! Google maps doesn’t know where the small , unsigned ramp is to get in. Once we knew it was easy .

Plussat: Loved having the extra bedroom when traveling with 2 teenagers. Best location in Waikiki.

Plussat: Everything

Miinukset: Beds not comfortable for some guests

Plussat: Having our own kitchen was very nice with three kids. Also having access to all the other Hilton properties and beach made it feel like a huge resort.

Miinukset: Cheaper or less expensive chairs and umbrellas for the beach.

Plussat: The shops and restaurants

Miinukset: Difficulty finding check in from lower bus and taxi drop off.

Plussat: Everything about the room is top notch. If going to the Hilton Hawaiian stay here it’s the newest tower and it really shows.

Miinukset: The resort is just too pricey. $43 for parking and a $35 resort fee. So with the taxes you are well over $500 per night. Not affordable. Check out is 10am even for Hilton Honors they only have me until 10:30. Not good.

Plussat: The unit was spacious and modern. The bedding was lovely. We had ocean views from two balconies and woke up to a beautiful rainbow! The hallways were quiet, which isn’t always the case in a hotel.

Miinukset: We didn’t like the tourist prices on food and souveniers, but that is the norm.

Plussat: Nice rooms and beautiful resort. Very nice bathroom. Very large with wonderful shower, tub and bidet

Miinukset: Slipped and fell in hotel pool area. I noticed many anti slip mats but not everywhere. Not slippery at other pools. Maybe need to redo surface to prevent injuries. I was OK but an older person could of broke a hip.Hide a bed very uncomfortable. Does not sleep 2. Should have roll away bed available even if extra charge.

Plussat: Everything was awesome

Plussat: The location

Miinukset: The pool so small

Plussat: Comfortable bed

Miinukset: Overcrowded. Never any loungers available at the pool or on the beach. Pathetic swimming pool. Too many guests for too little facilities. Had to queue for tables Mini bar not replenished when we had used things

Plussat: Our family had arranged for my parents to celebrate their 63rd wedding anniversary at the hotel. They had stayed at the Royal Hawaiian on their honeymoon night 63 years ago. I informed the staff of this and they treated my parents like royalty! The service far exceeded my expectations. The property is beautiful. My parents dined at the restaurant and said it was superb!

Plussat: Comfy bed. Cute room. Business Center open late for plane confirmations.

Miinukset: Netflix internet TV was down for 2 days. It took 3 encounters to get a refund of those 2 days resort fees. 2 telephone calls, and finally had to protest at the desk. My wife got nowhere on the phone, so the 6' male had to ask in person. Not the service I expect at this price point.

Plussat: Everything other than the hotel valet service

Miinukset: Hotel valet returned my car with shattered glass everywhere and only offered to sweep up what they could. It was as if it didn't even happen to them

Plussat: Staff and service great. Location superb.

Miinukset: Air conditioning in room very noisy, cannot be moderated. Very expensive for what it delivers Will not stay again

Plussat: Proximity to downtown Waikkki

Miinukset: The receptionist promised a bubbly bottle would be delivered to our room for our 40th anniversary, but it never arrived, even after asking about it twice.

Plussat: Location of the hotel in Waikiki and next to the Royal Hawaiian Center.

Miinukset: Hotel entrance was hard to find coming in from HNL with Shared Ride. We ended up walking in from the back of the hotel by the beach and the pool rolling our suitcases.

Plussat: we had a wonderful ocean view and spent hours on the bslcony enjoying the virws and trade winds

Plussat: Proximity to beach

Miinukset: The price. Check in very slow. Not worth the price.

Plussat: Location and parking staff

Miinukset: The room smelled of mold and mildew. The wind constantly rattled the sliding door. The noise down the halls from other guests. The ice maker across our room and it’s traffic. Fees for a chair or umbrella on the beach. No pool chairs available. Ever. The bathroom was so small that two people could not fit at one time.

Plussat: Beautiful, iconic hotel with the friendliest staff you will ever meet. Loved that it’s right on the beach and the location is perfect! And, the beds are amazingly comfortable!