Honolulu hotellia

Plussat: There is much to be said about this hotel but I will try summarize in a few words. The hotel management and staff simply strive to deliver the perfect experience for their customers. More so than any other hotel I've been to by a big margin.

Miinukset: Nothing negative to be said.

Plussat: Rooms are large and clean, day use towels are available and hotel is on the beach

Miinukset: Rooms are a little dated, only one pool that closes at 630pm, no water refill stations so you must use more plastic bottles

Plussat: Views were fantastic from the room. Staff were nice and friendly and very helpful.

Miinukset: The hallways to the room were not air conditioned and was dark. The elevator wasn’t air conditioned also. They used bath rugs in the bathroom instead of the towel floor mats. The bath rugs had stains on them. Breakfast was very expensive.

Plussat: Stunning views, great infinity pool. We stayed on 31 st floor overlooking the ocean, great views and stunning sunsets. Rooms are well appointed and exceptionally clean . Whilst it’s a 20 minute walk into the lively parts of Waikiki , it is nice to be in a quieter part. 5 mins walk to the beach

Miinukset: Nothing

Plussat: Incredible technology in the room! The staff was friendly, attentive and helpful. The decor is nice and the amenity kit is great.

Miinukset: The room wasn’t dirty, but it wasn’t spotless either. We had to request items that were supposed to be part of our welcome package. Our room was not serviced until late afternoon.

Plussat: Wonderful staff

Miinukset: Beds are a bit soft. Not air conditioned coming out of room. Food options are limited in and near hotel.

Plussat: Everything

Plussat: Location, parking, staff. Pool definitely.

Miinukset: A little bright to sleep.

Plussat: The room and the view.

Miinukset: The shuttle service.

Plussat: Everything. Super friendly & extremely efficient. All the staff went above & beyond to accommodate us. Nothing was too much trouble. Room was lovely, food outstanding & great location.

Miinukset: Nothing

Plussat: Location, cleverly clean room, great breakfast (good for two). Great view of the marina and the ocean. Nice pool area too.

Miinukset: None

Plussat: Comfy bed

Miinukset: A bit too far from Waikiki Beach but free shuttle was great.

Plussat: Just perfect

Plussat: Great location just a 15 min walk or 5 min taxi ride away from the main tourist strip which = quieter! Service staff were excellent! Particularly the boys at the bar

Miinukset: Nothing really

Plussat: Close to beach Clean room condition Sea animals

Miinukset: Distant location from Waikiki

Plussat: Hotel's location was very good. (Not very crowdy, but had a good beach, restraunts) Service of hotel was very good and staff was very kind.

Miinukset: Little bit cheap. May need more shuttle

Plussat: private, dolphin, beauty, relaxed

Plussat: view, staff

Miinukset: coffee machine

Plussat: -Kahala Hotel & Resort is an ideal 5-star hotel. -The location is a little far from Waikiki, but it is quiet and clean. -Hotel has beautiful beaches, swimming pools and a dolphin experience program that children will love. -The staffs are friendly

Miinukset: -It takes about 20 minutes by car to Waikiki Beach.

Plussat: Staffs who deal with customer professionally but also friendly as this is small hotel compare with ones in Waikiki. They are more likely trying to help and making my vacation joyful and happy.

Plussat: Own beach, like any other in Hawaii,

Miinukset: Hawaii is expensive, this hotel is more expensive than any other that I know, even it is worth it, all use of installations should be free of extra charge. But those are politics of the hotel.

Plussat: House keeoing & service

Miinukset: Nothing

Plussat: Nice room Good food & music Nice beach & dolphins

Miinukset: Nothung

Plussat: Everything is perfect

Miinukset: Nothing

Plussat: service

Plussat: The food is excellent. While parts of the facility are outdated, it is well maintained and the attentive staff makes up for the slightly dated appearance. The beach is awesome.

Miinukset: The pool should be larger. The poolside menu could use some more pizazz and creativity.

Plussat: The staff were so lovely and we loved having a yoga studio to practice in.

Miinukset: There was nothing bad

Plussat: The service was the best service I’ve ever experienced, we will definitely be back at the ritz!

Plussat: I like some of the staff they bugged about billing spent most of the time with them and my bank which ruined most of my stay they didn’t have a Wells Fargo in the island and they locked us out of our room until we came up with some form of payment thank hod I had cash on me which helped me out a lot. I understand they were doing their job but it’s just how they did it and the timing

Miinukset: Entering one way in and out and keys keep not working

Plussat: Best hotel experience ever. Staff was amazing

Miinukset: Nothing!

Plussat: This a wonderful hotel to stay. Everyone on staff was attentive and fast serving. Very neat!!

Plussat: Great location and staff.

Miinukset: May be a better pool or some activities for kids.

Plussat: Everything! This resort was best ever I had taken at Honolulu. Location, quietness, convenience, air conditioning, staffs kindness and last, BEAUTIFUL VIEW. Everything was more than I expected. I strongly recommend you to stay ocean front room at Aston Waikiki Beach Tower. If you want to stay with your kids, this is it!! Waikiki beach is just in front of resort and you can borrow beach towels from hotel. I really miss this resort and definitely want to visit again!! Staffs, Thank you for everything during our stay. My daughter keeps saying "Let's go back to resort again" :)

Miinukset: Blind didn't cover entire window. But it was bearable.

Plussat: 1k luxury suit that was definitely spacious

Miinukset: Truly needs a face lift. Out dated and tired.

Plussat: Fantastic spacious and clean apartment with the perfect location and view.

Plussat: The apartment included everything we needed to have an enjoyable stay. The staff were absolutely amazing and nothing was too much trouble. Loved it, would recommend to everyone!

Miinukset: Nothing not to like,helpful staff with happy dispositions. Right across the road from beach,always something to see from our 22nd floor balcony. Yes,a older apartment block but well maintained . Only niggle was couldn't get the TV working easily. No big deal.

Plussat: Location in the middle of Wakiki beach. Apartment is spacious and clean. Staff very helpful and nice.

Miinukset: Location and cleanliness.

Plussat: Upgraded from a ocean view to a ocean front room. Amazing views, beautiful staff and our room was lovely!!! Pool is small and needs upgrade however it is private and quiet.

Miinukset: Nothing we all loved everything about this place!!!! Highly recommended

Plussat: Staff was awesome. My family of six stayed at the Aston for 12 days, loved it, met our expetations and we were very pleased.Will definately stay there again.

Plussat: Stunning hotel and staff. We loved our stay here, and enjoyed the luxury of all the facilities. Lovely to have a full apartment, with kitchen and laundry facilities. Separate bedroom and felt very spacious for our family of 5. Great ocean view from the balcony. Exceptional housekeeping who went the extra mile to make this such a luxurious stay. The amenties were replensihed every day, and they provide you with beach bags and beach towels, plus fruit and water each time you go to the beach (a 2 min walk). Fantastic!

Miinukset: The only thing that we could fault was that the pool was not very large, but it did have great loungers and staff were on hand to provide towels etc.

Plussat: Great location and amenities. Staffs are great.

Miinukset: We had a one-bedroom suite, so we used sofa bed in the living room. The linen and pillow used for sofa bed were of poor quality.

Plussat: Concierge, service and amenities. Hotel employee at concierge was especially very good. Pool service was good. Infinity pool was nice. Breakfast was good with lots of variety. Room size and balcony a good size.

Miinukset: Furnishings a bit dated but service makes up for it.

Plussat: Everything was satisfactory, but the service, facilities and the kindness of the staff were really good.

Miinukset: I was very satisfied.

Plussat: The room is very big, with kitchen, cooking equipment, some room has washing machine, very clean. The location is very convenient, very centre of Waikiki, easily going to shopping, going out for dinner!

Miinukset: The pool is a little bit small and always clouded with kids.

Plussat: Every thing, location , Saftey and staff welcome all the time and also their assistance, late checkout approval

Miinukset: No way

Plussat: The hotel location is very convenient, within walking distance to royal hawaiian center and waikiki beach. We had the three bedroom suite, the ocean view was amazing and to our surprise all rooms was spacious with ensuite bathrooms. The kitchen and laundry rooms were very useful, and staff service is flawless. Overall a perfect home away from home.

Miinukset: None

Plussat: Good location. Beach in a very short stroll (50m) and main hub 1-2 minute walk. We purposely picked Trump to to be a little out of the hub and it was perfect. The rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, full kitchen and a dining area. Never waited more than 20 seconds for a lift. Fantastic stay. We will be back.

Miinukset: Close to everything, beach, shops restaurants. Rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, 2 televisions, full kitchen and dining area. Never waited more than 20 seconds for a lift. Staff were excellent. We will be back

Plussat: Room and View was amazing

Miinukset: Front Desk Service was very poor, especially payment and accounting service. I wasted more that 4 hours over credit card issues and spent around USD 500 on phone calls to my credit card company but the actual problem was the hotels credit card machine / computer. All the hotel offered was a free breakfast. I think that the compensation offered did not reflect my inconvenience and the money I lost in time and phone calls. The accounting equipment at the hotel is out of date and they admit that ( Duty Manager and IT manager)

Plussat: The location was great - bus stop at 50m, shops rights around the corner, rental car shop at a 5min walk The pool - Very relaxing and beautiful pool area, nice pool area, pool stays open late! The personnel - Very polite, welcoming, warm, discrete Room - Spacious, great terrace and what a view, kitchen fully equipped! Nice little Honolulu Cookie Company welcoming gift !

Miinukset: Only suggestion point: The windows surrounding the pool could be cleaned more frequently. For the rest, I have zero improvement points, great hotel!!

Plussat: When I going out to the beach, hotel 1F concierge lend me towels, bottle water, and fruit in a bag. There is a kitchen, so I can cook simple dishes.

Plussat: The rooms were exceedingly quiet. It felt like we were the only ones there.

Plussat: We loved everything about our trip to Hawaii! The staff were super friendly and our room (the junior suite) came with some unexpected extras like a station were there were hot drinks available, pastries in the morning and cookies in the evening. The little treats round the pool was such a lovely touch too. The photos of the hotel really do it justice too!

Plussat: Ambiance & Decor

Miinukset: It's a little far from the beach

Plussat: The bar had a cool vibe

Miinukset: Our final room charges increased by 50% in taxes and fees. We paid $88USD in taxes and “resort fees” per night. Taxes we of course expect to pay but then an additional $35/day for free crackers in the hallway? An overcrowded pool we couldn’t even use? A moldy smelling fitness centre? A free pair of flip flops? To be honest, the bill was so shocking, it tainted the whole trip. We’ve travelled all over the world and stayed in way nicer places for way less money. It was a mediocre hotel with a luxury price tag

Plussat: Ticks every box as a well located boutique Waikiki hotel.

Miinukset: -

Plussat: Location is amazing. Really relaxed modern feel. Staff were lovely. Had a bit of an issue with our door/electronic keys. They moved us to another room and were really helpful

Plussat: It’s modern and up to date not like most hotels in Waikiki

Plussat: - welcome kit - front desk was very helpful and lovely - nicely furnished room - small but nice pool - valet parking, very effective

Miinukset: nothing everything was great

Plussat: Did not eat at the hotel during the stay. Hotel location was fine.

Miinukset: The room location and the noise level due to music from somewhere being played outside when trying to sleep.

Plussat: Easy walking distance to the beach, shops and restaurants. The breakfast menu was delicious and the coffee was the best we had while in the US. The complimentary gift basket was a lovely touch in the room on arrival. Towels were provided for use at the pool and down at the beach and the cold treats and icy drinking water by the pool were great.

Miinukset: Nothing.

Plussat: Such a wonderful hotel!! Located in the middle of Waikiki and just a block away from the main attractions. The gorgeous beach is about two blocks away from the hotel. In my opinion, it was much better than staying at the busy on the beach hotels, which I walked through, and those hotels were chaotic (so many people). The best was the hotel restaurant and it was located next to Duke’s Lane and the International Market. I would definitely recommend this hotel.

Plussat: The location was perfect and the hotel restaurant and bar with live music every night was excellent. The pool area and general vibe of the hotel was relaxing and so enjoyable. The staff are exceptional! We had an unfortunate experience when we checked in which was very stressful but it was managed superbly. The hotel took complete responsibility for the incident and special mention to Gabby who managed to keep us positive and nothing was too much trouble. Also the entire management team including Heidi, Andrea and Ashley.... and anyone else I may have forgotten you were all excellent supporting us. We visit Honolulu regularly and will certainly return to this hotel in the near future.

Plussat: Location

Miinukset: View

Plussat: Friendly and helpful staff, valet parking, complimentary wine. A very convenient location away from noise and crowds but close enough to walk everywhere.

Plussat: Gorgeous polished floors and a lovely sleek decor. Quiet, beautiful. Will return soon!

Plussat: Outstanding location.

Miinukset: No breakfast, no pool.

Plussat: Location, staff and bicycles

Miinukset: Bed was a little old. Needs updating.

Plussat: Everything

Miinukset: Nothing

Plussat: Clean, comfortable, good style, fast and informative check-in. Resort fee includes access to some useful amenities and valet parking. Location is in a quiet area, and 10 minute walk to start of main Waikiki beach.

Miinukset: Room was across from the elevator, and it was noisy. Cleaning staff started at 8 or 8:30am, and no seal around the door to limit or reduce the noise coming into the hotel room..

Plussat: I like the Lotus and I stay here everytime I visit . I lived in Honolulu for many years. This is a small hotel across from Kapiolani park on the back side of diamond head. It is close enough to Waikiki to walk yet away from the crowds. We had a nice dinner upstairs at TBD. I like the peaceful atmosphere. The only negative is Only one elevator.

Plussat: A Gem of Waikiki I hadn’t been there in 13 years and I had seven days of pure relaxation so grateful can’t wait to go back much aloha and Mahalo to the staff

Plussat: Nice spacious room, friendly staff

Miinukset: When I checked in, after already paying my full hotel fee in advance, I was told that there is an additional fee of $25 PER DAY. This is to cover parking, yoga class, coffee, and other items I had no interest in. Be aware of this when you book this hotel

Plussat: The staff are outstanding, location is quiet and easy to drive to, internet was fast and handled multiple devices well. Our ocean view room was perfect.

Miinukset: I would have loved a ceiling fan. Restaurant that also served breakfast would have been heaven. Paradise would have been queen size beds, the rooms were large enough

Plussat: Quiet. Beach. View. Room

Miinukset: A little bit of a walk

Plussat: Tila ja siisti huone, mahtavahenkilökunta ja valet parking.

Miinukset: Aamupalaa ei ollut saatavilla hotellissa.

Plussat: Concierge at this hotel were so kind and wonderful when we arrived. We stayed in an ocean front room which was clean, comfortable, spacious and quiet. The hotel is walking distance to the rest of Waikiki on a cute little beach path. We had such a nice time here that we'll definitely go again.

Plussat: Very comfortable bed & spacious bathroom area.

Miinukset: Nothing

Plussat: Love the location close to shops, restaurants, shuttle; the restaurant/bar has good food (the fries were the best - I'm not kidding!); good music every evening. We've been here twice and love it. Love the atmosphere of the restaurant overlooking the beach. Love the open lobby with the bar/live music/swimming pool nearby.

Miinukset: The hotel has direct beach access which is great; however, it's not very big - if you get there early - rent umbrella and chairs to reserve your spot; the beach here is rocky - wear beach slippers to make it enjoyable. The water is calm and warm, so if you're prepared, this is a great spot. The restaurant is right there, too.

Plussat: The lay out of the resort, beds were comfy

Miinukset: The pool was a bit soupy given the size of it and the number of people using it

Plussat: Both dining venues were excellent and the live music every night was superb! Service in the dining areas was also top notch and the Mai Tai's were delicious.

Miinukset: When we went to the tour desk to find out about snorkel trips we ended up getting "hard sold" about some timeshare we had zero interest in, it was really obnoxious to be accosted like that in the main lobby of the hotel. I was also surprised that we had to pay to sit in a lounge chair if we wanted to sit at the narrow beach behind the hotel, I guess I expected that if we had already paid over $400/night to be on the beach, we would be able to use the hotel's lounge chairs and not be expected to pay even more money.

Plussat: Nice welcome. Good location downtown. Quiet room

Miinukset: Very expensive for what you get. Additional Resort Tax charged on arrival. No special beach facilities. Swimming pool is an internal courtyard with limited sunshine. Public areas were not cleaned regularly so rubbish was accumulating in various areas.

Plussat: Hotel, right on the beach with a good amount of good restaurants and shops in the near vicinity. Staff was nice and forthcoming, bed was comfortable.

Miinukset: The water at the beach in front of the hotel was dirty. The hotel does not provide free of charge loungers at the beach. The staff at the pool was not very attentive.

Plussat: Loved the hotel and location

Miinukset: Nothing

Plussat: Staff were helpful and friendly from the time we walked in. We were upgraded to a partial ocean view room which was a wonderful surprise

Plussat: Beautiful accommodation and facilities. Excellent staff and service. Beach view buffet breakfast each morning was a lovely start to the day. Walking distance to shopping. Bus stop across the road to access the Outrigger free transport.

Plussat: Almost good.

Miinukset: It's old and cost is high year by year. Around Waikiki was very crowded, I wasn't able to relax than I expected.

Plussat: Location and pool were great. Breakfast was great

Miinukset: Beach Area was small but typical of wai Kiki

Plussat: Location and free breakfast

Miinukset: no.

Plussat: free breakfast and happy hour reception

Miinukset: no

Plussat: Everything was exceptional here, from start to end.

Miinukset: There was a protest nearby but the high floor I was on made it ok

Plussat: Hotel’s daily happy hours from 5:30pm to 7:30pm highlights our holiday.... free drinks, free snacks, free entertainments!

Plussat: Location was nice.

Miinukset: Housekeeping came late.

Plussat: Our room was spacious and clean. The hotel is in a great location and has a great pool area. Happy hour was a bonus.

Miinukset: The breakfast was fair - we have had much nicer breakfasts at other hotels that have cost a lot less. We had trouble controlling the temperature of the water in our shower. Our room was in the Aloha Tower - it only has two elevators so be prepared for a bit of waiting to get to your room.

Plussat: Great location, great facilities.

Plussat: The breakfast was amazing. Lots of choices, great service. A real plus

Miinukset: We had reserved a “king suite” and received 2 queens which was not that comfortable for us. Disappointed!!!

Miinukset: Much too expensive for an Embassy Suites

Plussat: location is great food nice

Plussat: Great location-close to the ocean & walking distance to Waikiki restaurants & entertainment; loved the breakfast & evening reception included in the rate.

Miinukset: Everything at this hotel was wonderful, so there was not anything I did not lie.

Plussat: We check in early to be woke up to construction they did not make it out somewhere that there was construction into building we Would have never stayed there

Miinukset: Construction going on during the day while we're trying to rest and we had 3 infant children with us

Plussat: The security guard was cool and the maintainance guy was cool.. That's it

Miinukset: Front desk, the room, and the hidden fees.. Wifi cost 12$ They hold 100$ Practically everything else.

Plussat: I liked how nice they were. Literally they gave us a hospitality room to rest before our flight free of Charge. The bartenders and staff were super nice

Miinukset: The fact that we had to leave and didn't see more of hawaii

Plussat: Loved the cruisey vibe at the Surfjack - great staff and loved the hotel styling. The resort fee was additional but loved the morning coffee and paper, the idea of a reusable surfjack bag and beach towels. Great music around the pool each evening.

Plussat: The Surfjack is amazing if you’re staying on O’ahu and want to be in the middle of city life, but also able to escape the city and roadtrip around the island! Food at the restaurant is great, there is a ton of activities such as bicycles you can take, live music, movies at the pool, and so on! It was amazing, thank you! Upgrading to a suite is definitely worth the price!

Miinukset: Nothing!

Plussat: the room is quite clean with well - performance air-conditioner and bathroom facilities, cozy reception area with sofa and live music performance every night, the staff are all helpful and friendly

Miinukset: the room is a little bit tiny with moist smell, lacks some space for hanging or putting stuff

Plussat: Great hotel atmosphere, friendly staff, fantastic rooms and a great base for waikiki. 5/10 min walk to the beach dependant on your pace and plenty of local amenities. The on site restaurant served up some fantastic food also!

Miinukset: Nothing!

Plussat: Design, size of property, warmth and professionalism of staff. Value is great and since I live on another Hawaiian island, I liked the location, a somewhat quiet area of Waikiki but very close to the action. Great for LGBT travellers as well. You are far enough from the madding crowds and most of the guests were warm and friendly.

Miinukset: Pool needs to be heated and music is too loud. Also, (and I wish this was at every hotel), the shower was a bit complicated and took time to figure out how to properly adjust temperature, etc. Instructions would be helpful. Also, I called to find out where the channel guide for the tv was located and Front Desk did not know. Remodel those elevator cabs.....yuck!

Plussat: This place was great for us being the budget travellers. The room was a little out dated but it was clean, spacious and had everything we wanted. I would recommend this hotel!

Plussat: Exceeded expectations in every way possible! Amazing upgrades for my birthday including an incredible pool view and a bottle of champagne! I'd definitely recommend this hotel to anyone wanting to stay in Waikiki!

Plussat: As a local resident, they dropped the resort fee for me and gave me a discount for park. Much mahalo. We stayed from time to time and the people at the front desk all recognized us.

Miinukset: Nothing.

Miinukset: Beds are comfortable but very small for two adults

Plussat: Lots of pools , near the beach

Miinukset: No room safe

Plussat: Great suite , staff and a 5 min stroll thru all the Hilton’s to the beach.

Miinukset: Very hard to find the entrance ! Google maps doesn’t know where the small , unsigned ramp is to get in. Once we knew it was easy .

Plussat: Great service, friendly staff, immaculate facilities. Loved it!

Miinukset: Food and beverages were a little expensive

Plussat: Everything

Miinukset: Beds not comfortable for some guests

Plussat: Having our own kitchen was very nice with three kids. Also having access to all the other Hilton properties and beach made it feel like a huge resort.

Miinukset: Cheaper or less expensive chairs and umbrellas for the beach.

Plussat: Everything about the room is top notch. If going to the Hilton Hawaiian stay here it’s the newest tower and it really shows.

Miinukset: The resort is just too pricey. $43 for parking and a $35 resort fee. So with the taxes you are well over $500 per night. Not affordable. Check out is 10am even for Hilton Honors they only have me until 10:30. Not good.

Plussat: Pretty nice

Miinukset: Nop

Plussat: Good service. Nice place

Miinukset: None

Plussat: We really like our room with kitchenette and laundry. Your bathroom is also spacious for a family of four. The balcony has a nice view. We also like the pools, the kids love the fact that we can rent DVDs. We had a really nice stay and enjoyed the hotel.

Miinukset: Nothing!

Plussat: location

Miinukset: unexpected resort fee

Plussat: General friendliness of staff

Miinukset: Very busy Pool had limited space

Plussat: Spacious lovely clean rooms.Right on beach.

Miinukset: Not enough shade at pool and people constantly reserving their own chairs for hours at the expense of others looking for one. Even at 9:am nearly all the chairs with shade were being saved by absent people..incredibly frustrating and annoying. Too many people in the pool at any one time. In the evenings there was a very loud band playing right outside both hotel restaurants..cannot have a conversation without difficulty. The staff do not seem to give preference to hotel guests regarding seating in both restaurants...it seems the hotel cares more about the public than it’s guests. Waikiki is too crowded and noisy however the beach is great . If you want a pleasant, calm, restful holiday stay don’t come here!! I would never stay in Waikiki again...I think some of the other islands are only a half hour plane trip away and less busy.

Plussat: Ocean View Room was a great size and very clean & comfortable. Very happy with our view. Lower floors recommended. Staff were very accommodating. The porters were great sources of info too.

Miinukset: Huge queues for the restaurants. No priority given to hotel guests. A lot of people from other hotels seemed to be there. Consequently we tended to eat out. Don’t expect a resort sized or styled pool...it isn’t. We were happy to swim in the ocean.

Plussat: Breakfast was included with our package and this place was right in the middle of all the shopping places. You could walk to everything you needed.

Plussat: Great hotel, you can’t get any better. It might be a little expensive, but you won’t find better in the best location! Love this hotel

Plussat: Cocktails were excellent. Hula Grill menu & service were great. Staff who did trip bookings were really helpful & efficient. Beds comfy, housekeeping efficient and loved the fact we got free water every day.

Plussat: The location

Miinukset: Need more professional entertainment

Plussat: Pool staff , Danny very rude . Not enough sun beds with shade . Had to pay US $63 per day for bed with umbrella on beach . Restaurant manager rude and totally ignored a booking we made, was told to get in the queue.

Miinukset: Staff , having today for a sun bed

Plussat: Location right on Waikiki beach.

Miinukset: It was pricey, but I everything is pricey in Waikiki. For what you get, the cost was not worth it.

Plussat: On the beach. Central

Miinukset: Disjointed

Miinukset: Noise from other guests in hallway was a little annoying

Plussat: The building and the location

Miinukset: First of all, the bed had a sunken mattress that seemed to have been there forever. I have a disc herniation on both the neck and the back and the bed just killed me. I'm sure the previous guests had complained but a bit shocked that it wasn't replaced.....or maybe all the rooms had same sunken mattresses. For us, terrible mattress. Secondly, the pool was way too small.

Plussat: When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.

Plussat: Location, staff, free events, shared pool at the Sheraton Waikiki for kids.

Miinukset: There's construction going on next door at the Sheraton Waikiki and a water main broke and we were told the hotel would lose pressure around 12-4am which was not a problem for us since we were sleeping. Overall, would stay here again!

Plussat: Everything

Plussat: Staff and management went above and beyond for my parents anniversary stay (where they honeymooned 35 years ago) - upgrading room to a suite, sending up champagne and chocolates, etc. Sunrise beach walks and breakfast were fantastic. They’d love to stay again!

Plussat: Everything was just fantastic! Greatest staff and service, location, the room ('old'-style) and view from the room, restaurant and bar and facilities, etc. Quite a cost but absolutely worth it!

Miinukset: Small pool and noisy shared pool

Plussat: Perfect location, Amazing amenities, Super comfortable beds!

Plussat: Great location was great. Hotel staff was outstanding

Miinukset: Pool area was small

Plussat: Location and comfortable rooms

Plussat: The hotel is beautiful and staff were really friendly..

Miinukset: The room AC was not working. I called twice for someone to fix it and no one came. We had to get ready for an event and were sweating. My husband and I couldn't get comfortable and couldn't sleep.

Plussat: I liked it. Staff there were excellent.

Plussat: The location was outstanding. It had a lovely sense of history and grandeur.

Miinukset: We paid extra for a Garden view, which we didn't get. Our room faced the tower next door. The hot water was unreliable, we got some amenities some days and not others, and the Resort tax ($45/day) is just a blatant rip-off to make the room seem cheaper.

Plussat: The old Hawaii feel. I grew up in Honolulu in the mid 1950s.

Miinukset: The Mai Tai Bar is too modern now.

Plussat: A beautiful and historic hotel with very friendly hotel staff and a prime location in Waikiki.

Miinukset: The historic hotel is hot and the “renovated” rooms have loud single unit AC that keep things cool but at the cost of any peace and quiet. The decor could be called quaint but really it is pretty shabby in the rooms. And the biggest problem is that this is listed as a 5 star hotel but you absolutely do not get that level of service or attention so while it is a fine hotel it is poor value for the money you spend. 2 examples: Daniel at the board rental spot who told me I was as at the wrong location and I could walk my board back to the right spot across a searing hot beach. His “not my problem bro” attitude sums up the week nicely. Secondly, you can’t order a drink at the pool after a certain time?? You have to walk in your sloppy wet board shorts into the front entrance of rum fire and carry your drinks back to the pool because sorry we’ve closed the outdoor patio. That’s fine but it’s not what you expect from a 5 star hotel. These little examples happened all week. I would say this is a very nice 4 star hotel in a great location, but if you want value for your dollar stay at the Halekulani which always gives a fantastic vacation experience with excellent attention to the small things.

Plussat: 1. Location was alright. Not by the beach but still in Waikiki zone 2. Good value. Not too expensive 3. Room was relatively clean 4. Cozy room 5. They had free breakfast and I liked the fruit. Not too many options though 6. Wifi and AC worked

Miinukset: 1. I found tiny ants in the room, on the desk mostly. 2. Small bathroom with no fan

Plussat: The staff were friendly. Good location, and the room is clean. My family would come back to this hotel again. Aloha :)

Miinukset: I wish they have egg and bacon for breakfast.

Plussat: Location is good. Just a few blocks from the beach. Good room with big shower. Nice breakfast with a lot of fresh fruit.

Miinukset: Nothing.

Plussat: The air conditioner was a bit noisy

Miinukset: Renovate air con to 21st century

Plussat: Pretty well located. Breakfast options. Staff.

Miinukset: No gym. A/C too noisy.

Plussat: Interesting & tasty breakfasts, double window shade system, in-room refrig, in-room safe... really nice staff...

Miinukset: No ventilation in the bath; got stuffy in front of the mirror. Unfortunately there wasn't an outlet near the big mirror by the room's door.

Plussat: The staff and the location were awesome!

Plussat: Vive is close to Waikiki beach, restaurants, and shopping. Helpful staff. Clean and updated.

Miinukset: Room was very small.

Plussat: The staff was amazing and went be above and beyond to accommodate my wife and

Miinukset: There was a broken sink plug, but other than that excellent

Plussat: The hotel is well situated near the Waikiki beach, bus stops nearby and several restaurant options in the surrounding neighboufhood. Staff were attentive and gave good advice and suggestions about attractions and things to see and do in Honolulu.

Miinukset: The room was somewhat small and lacked cupnoard space for hanging clothes.

Plussat: Attentive staff left a nice baby moon surprise in our room after mentioning it on check in. Such a nice gesture!

Miinukset: The Safe and hair dryer were broken. Hallways and soundproofing need upgrade.

Plussat: Cleanliness, hospitality, warm welcome, friendly environment, everyone was good at their job. ,the decor was amazing, it was conveniently located near the beach/ mainstream

Miinukset: The fact that I booked and paid online, yet I still had to pay another 253 bucks for parking, and they requested /required that I pay deposit for liability purposes, and that should have been all inclusive