Hotellit lähellä Lusaka Kenneth Kaundan kansainvälinen lentoasema

Miinukset: waiting time to be served at the restaurant.

Plussat: The food Ordering food anytime

Miinukset: Their hospitality the bathroom is poorly constructed water leaks, standing water when showering, the shower is not properly cleaned The maintenance needs improvement what a great place but without proper maintenance it’s going to be a one star hotel Please replace your shower heads and whole shower-they are not five star standard-house keeping needs to do a better job cleaning

Plussat: Staff was very nice, room was comfortable, executive chefs were very accommodating.

Miinukset: Location was very convenient, near mulungushi conference center where I was sending a conference, but the area doesn't have a lot going on, only the arcades shopping area.

Plussat: Good location Very friendly staff Good food Good internet throughout Clean

Plussat: The rooms was cool

Miinukset: It’s seems we paid twice the money

Plussat: the breakfast was Nothing Special but ordinary and ok.. for the Money they are charging they can offer much better...

Miinukset: the misinformation spread by the staff. staff was not enough educated About the policies of the hotel, Services apart from the room was extraoridnary over charged

Plussat: Great business traveler option for Lusaka. Probably the best option.

Miinukset: Check in Staff seems a little uninformed and uninterested. Other staffs like house keeping and doormen are very attentive.

Plussat: The bedroom space and the size of the bed. Reception staff were really friendly and helpful.

Miinukset: Had valentines dinner at Chuma restaurant. It took 20 mins for someone to bring us menus and arrival drinks, food wasn’t great. It took half an hour to pay the bill due to waiting for a staff member with a card machine and then it eventually breaking. No member of staff apologised or seemed very helpful even after we complained. 3 different couples were seated next to us and they all got up and left halfway through.

Plussat: The rooms and silence

Miinukset: Very nice people

Plussat: Rooms had been refurbished

Miinukset: The airport transfer could have been better organised

Plussat: it was great

Miinukset: the internet was a bit slow did not cover the rooms

Plussat: Good place to stay. But too expensive and food and drinks at the hotel are not value for money and are over priced.

Miinukset: Service wasn’t as good as it was previously. And drinks and food not value for money.

Plussat: yoghurt

Miinukset: none

Plussat: I like that they have a party for guests on Wednesday nights. Great band.

Plussat: The food is OK (the Indian food was all great), breakfast was good, the room was big enough and comfortable, I had a good and reasonably priced massage (60 minutes full body for $40). The pool is nice, and the grounds are leafy. Live music in the restaurant was also a nice touch.

Miinukset: The decor is outdated and a few small things here and there didn't work, e.g. light switches. 1 of the 2 lifts was out of order my whole stay which made things quite slow. The biggest problem is the staff seem confused/ untrained. Service at the bar/ restaurants was never smooth or consistent. Also the lobby/ inside bar smells like cigarettes. Overall, it's in need of a facelift and some staff training in terms of who is doing what I think.

Plussat: The staff is exceptionally friendly! Really very special.

Plussat: Breakfast was Great. Location is good.

Miinukset: Internet cennectivity.

Plussat: Fantastic food at great value

Plussat: The breakfast and the view from my room amazing

Plussat: Staff was ready to help and was making sure am enjoying my time.

Plussat: great room

Miinukset: all good

Plussat: The staff were really lovely and supportive and dealt with any minor issues very quickly and kindly.

Plussat: Wonderful shower, the best

Miinukset: None

Plussat: Breakfast was very good as was location.

Miinukset: Limited parking.

Plussat: The food outstanding

Miinukset: No irons in the room what the hell

Plussat: Cosy place very clean and neat, loved the ambiance. The stuff were very friendly and really helpful.

Plussat: The hostel is big with beautiful gardens and lots of space for socializing. Food was good and the staff were friendly. Dorms are clean. Overall, good value for money.

Plussat: The place in so nice- calm and clean, and the staff make you feel very comfortable. There is a kitchen where you can cook and also a restaurant and the location in great.

Plussat: Was nice layed back and beer was cold

Plussat: Good location, a decent place to stay a couple of nights.

Miinukset: The cleanliness of the dorm could be improved.

Plussat: Perfect location, walking distance from East Park Mall. The whole environment was great, the staff were great as well, and the bed was just perfect. Best backpackers (and not only backpackers) option in Lusaka, by far.

Plussat: The room was late and clean. The bed was comfortable. There was an excellent fan and no mosquitos. The room was quiet with just typical Lusaka city noise. We would stay here again.

Miinukset: We asked the front desk for an earlier breakfast on our day of departure but we were told it wasn’t possible. (They don’t start serving breakfast until 7:30.) the next morning as we were checking out and two other people were placing orders for breakfast. I asked why they were able to get breakfast and we were not. They said they had made prior arrangements. I explained that we had also asked but were told it was possible. Ultimately they agreed to serve us breakfast. We were not all that early - 7 instead of 7:30 - the same as the other two guests. When they brought out the omelette my husband only received 1/2 of the omelette when the previous morning it was a full omelette. The bread was also not toasted when it had been the previous morning.

Plussat: Only the location

Miinukset: Breakfast was baaadddd

Plussat: The location is superb; far from the madding crowd.

Miinukset: The fridge inside the room had a seal. I could not even use it to store drinking water when Lusaka was scotching hot. That I didn't like at all

Plussat: It’s cozy

Miinukset: Nothing

Plussat: Outside space was nice but that’s about it. It says Intercontinental on the outside but it’s barely a third rate hotel.

Miinukset: Avoid this place if you can. Breakfast was terrible. Had better breakfast in Juba hotel than this place Overpriced and severely outdated hotel.

Plussat: GYM

Miinukset: Could not get a scone with my tea

Miinukset: I tried two separate massage people. They were both terrible. And when I say terrible - I mean I was more jacked up and tense before the massage. WARNING TO ALL!!!

Plussat: Staff very friendly and helpfull

Miinukset: Close to all the embassies

Miinukset: Hookers at the bar in the evening.

Plussat: Pancakes are wonderful. Salad was fresh.

Miinukset: Hot water took long but it was very hot in the end.

Plussat: Staff and Service are exceptionally nice.

Plussat: No water

Plussat: The location and staff

Miinukset: None

Plussat: Clean and secure

Miinukset: Faulty toilet flashing system that took more than 10 hrs to be fixed

Plussat: Perfect location, great shower and clean

Miinukset: Pool closes too early

Plussat: Great service and very friendly staff

Plussat: The bed was big and comfy

Miinukset: That they were busy with renovations in the room next door. Banging a wall out. Upon me complaining, i was told a letter in the room explaining phase for each floor. Firstly the letter was not there when i checked in and only appeared after i complained. Also i would think that they should inform you before confirming booking and taking payment that there would be noise interuptions during day due to upgrade. Wasnt pleasant at all and i would think inconsiderate. Also the pool is rediculously small. They didnt have after hours room service either.

Plussat: Service was great. Rooms are basic but clean and comfortable. TV with decent channels. Perfect room and price for transit or business travelers.

Plussat: Mukava pieni allas-alue, jonka baarissa oli mukava istahtaa kaupungin hälyn keskeltä. Aamiainen oli riittävän hyvä. Henkilökuna oli kovin auttavaista.

Plussat: Friendly and courteous staff.

Miinukset: The restaurant was full of flies, table cloths were dirty - but the restaurant staff is very courteous and attentive. I wonder how clean the kitchen is and whether flies are sitting on my food before it is served to me. The rooms are full of mosquitoes - I could not sleep on both visits to this hotel. Loyalty points still not credited to my account.

Plussat: Kaikki

Miinukset: Ei miään

Plussat: Everything about this place The rooms The food And the staff

Miinukset: All staff in all departments were exceptional and hard working.

Plussat: It’s location was a great one for me..... Quiet place and friendly staff.

Miinukset: Routine breakfast

Miinukset: Location and accessibility is bad at rush times on the day.

Plussat: Very quiet and comfortable.

Miinukset: The shower in Room 503 leaks.

Plussat: Breakfast, location is perfect close to mall and bus station..room is large...

Miinukset: Bathroom need to be renovated, shower wasn't hot in the second day...

Plussat: Nice property. but a bit away from the malls. Clean rooms with comfortable beds. Decent breakfast. Good Spa. Like the terrace around the pool which is very relaxing.

Miinukset: Got locked in the bathroom. Staff had to break both the room lock and bathroom lock. Its stupid and crazy the phone number given on website is not working ..... had to call a friend and request reception to send rescue team. It is not acceptable for a 'Best Western' property ......... these days the franchise owners DO NOT CARE about the standard of the property, they are ONLY interested in the bottom line. Think one needs to SUE them for above incident, so they open their eyes. Coffee Shop staff needs training about hospitality ..... very cold

Plussat: Everything was good. The bar was super.

Miinukset: Every was Ok and standard according with hotel rate, May be Room size ?

Plussat: We stayed here at the start of our trip and loved it. We were so happy to be back to a warm welcome and delicious food with a cold Mosi. Highly recommend.

Plussat: Beautiful garden Not the best maintenance of the room and bathroom, but better than i expected

Miinukset: Breakfast not ok

Plussat: Friendly staff; Quiet Location

Miinukset: Limited Breakfast Options; No Drinking Water in the rooms

Miinukset: On pictures it's beautiful, but in real life, it's dirty and stinky. Cockroaches are at the restaurant and in the room. While I was eating in the evening 4 different people came to ask if I was OK, while I was chewing. That's too much of "politeness" The pool is dirty. Impossible to swim or even to sit close. Plus, they confirmed transfer from the airport but NOBODY ARRIVED!

Plussat: Good location. Nice gardens.

Miinukset: The internet was often off, or slow. Water was not available on several occasions.

Plussat: It is a lovely lodge type hotel. Very quiet and relaxing. Local food and Indian was great, Staff were really lovely, responsive and helpful. The setting is gorgeous. They have conference facilities that seem like it would make for great staff retreats.

Miinukset: For meetings I was attending not the best place. Not really convenient for people w/o cars unless just coming for a complete break and quiet relaxation.

Plussat: The restaurant was very nice with polite and professional service. Food for dinner was good.

Miinukset: The room was clean, but very old and desperately in need of reconstruction. The AC didn't work. The breakfast was kind of odd, didn't quite understand the concept is it a'lacarte or buffee, something inbetween... The fitness centre is rather small with no AC and the machines didn't work.

Plussat: The pool was a pleasant surprise. The breakfast was great. This is a wonderful place to stay because it is outside of the city a bit. I woke to birds singing, not traffic and car horns.

Plussat: The best place to arrive after a long flight. Welcoming staff. Clean and comfy rooms. A pool. Gorgeous gardens. Fabulous restaurant. All in all a wonderful experience. Thank you Palmwood Lodge.

Miinukset: The staff needs to be trained more professional for the reception.

Plussat: Location, happy hour, good value for money

Plussat: Staff is nice.

Miinukset: The hotel is run down. Broken furniture, A/C from another age that makes a noise of a broken truck, impossible to sleep with the noise it makes.

Plussat: The gardens and setting is very relaxing. Nice to have impala running around in the garden. Very good spa and decent Gym. Ideal if one is a gold buff, can always play a round in the course next door. Close to the airport and the East Mall which has some very good restaurants. Hotel food is pretty good

Miinukset: Bathrooms were tiny ...needs to be upgraded. Business Centre is run by 3rd party and looked very questionable. Looked more like a tiny communication centre in Rural Zambia. l will not use it for any confidential work.

Plussat: Breakfast was nice enjoyed it. For the price i paid i was happy with the service.

Miinukset: none

Plussat: Location and Staff are great. Very friendly and excellent staff.

Miinukset: Not suitbale for business travelers. Internet good just for very, very basic use. Very slow otherwise for even simple low bandwidth emails.

Plussat: Has a nice pub next door but not noisy. You can have dinner in your room.

Miinukset: A bit out of the way. Difficult to get taxi. Breakfast a bit of a challenge and time consuming. There were mosquitos in the room but no net.

Plussat: Comfortable bed. Nice shower. Acceptable price.

Miinukset: Restaurant closed for renovations, room flooded during thunderstorm, poor wi-fi, poor quality TV reception.

Plussat: Staff were good

Miinukset: Room overpriced, breakfast very basic

Plussat: Majorie was very friendly and professional and the WiFi was great. Didn’t go off at all.

Miinukset: There bugs in the room, no intercom and the reception was not manned at some point

Plussat: The location is great

Miinukset: This was the smallest room in all my Zambian/Zimbabwean experience Super expensive for what you get The breakfast was not available (or the receptionist forgot to tell me?) In general, the girl at the reception was not anyhow interested in my arrival or departure

Plussat: no chef ---no breakfast

Miinukset: No hot water in basin. No breakfast - chef didn't come in.

Plussat: Peace and fresh air

Miinukset: The bath tub is small

Plussat: The rooms were clean, the outdoors were very beautiful especially the pool area, great place to relax

Miinukset: I dint find most of the employees welcoming and friendly, customer service is lacking. On the other hand the employees in the gym were very friendly and i felt right at home in that space.

Plussat: Is was okay except for the road to the hotel. Friendly staff

Miinukset: The road to the hotsl

Plussat: never liked anything about the property.It is different from what is advertised online.

Miinukset: toilets and bathing facilities are bad.The bed was not clean

Plussat: The staff and the service

Miinukset: The fact that their Google Maps direction was wrong. And they weren't remorseful even after I drove all the way to Chelstone.

Plussat: The reception was excellent and the kitchen very nice people.The conference rooms were clean.Break fast was was nice

Miinukset: The lock in my room was not well fixed. There was much noise from the Gym music. Even during the sessions people at the pool were making so much noise

Plussat: The bed was wide and very comfortable. The bathroom was so big with a lot of unused space. The mixer in the bathroom needs replacing with modern type.

Miinukset: The breakfast was poor for such a facility. The utensils were lacking, the food was in short supply especially fruits. There's need to improve on service delivery especially food service. Could not be served food (room service) after 23:00