Sunconnect Djerba Aqua Resort

The beach is amazing on the stretch along the hotel which runs past other hotels/resorts.

Upon arrival first question was the room was booked for single occupancy, I had to show booking for 2 adults. Then the card machine for payment of the room didn't work so I was told I had to pay cash, I didn't have the cash. Instead of asking us to try again shortly or after we have settled into the room the reception said to go to a cash point and withdraw the money. We were pretty shocked, we were then escorted to a cash point in one of the other buildings and had to take the money out before the room was provided. The room smelt bad of smoke so when we went downstairs we left the key and asked if something could be done and if some conditioner could be provided as we only had shampoo, reception noted and said they would fix it, but then nothing happened. Staff in general were rude as we were only there for 1 night we did not have a bracelet like other guests but had a voucher card which we showed before given seats to the restaurant (we booked half board) After which a waiter decided to question me mid meal as he did not see a bracelet and insisted on seeing the voucher! Not the service to expect when you have paid 144euros for a 1 night stay. Dinner time appeared to be very short for the size of the hotel only 2 hours 7pm-9pm. Also no lifts!