DoubleTree Suites by Hilton Minneapolis

Front Desk staff is very poor

When I checked in at 3 pm, only one person was at the front desk. The line was 15 minutes long and the front desk person was slow and incompetent. She forgot to ask if I needed to park a car; therefore, she had to re-do the keys. I gave her my American Airlines frequent flier number and she said they didn't take it at the desk; I needed to do it online. When I said "Double Dip" she had no idea what I was talking about. And, she was downright unwelcoming. She treated everyone like a wet rag. I recommend the hotel invest in training. I also had a very negative experience with central Reservations the previous week. HIlton needs to think about customer service or they will be eaten alive by Marriott. Call Southwest Airlines or Marriott and find out what it means to be customer-focused, not hotel-focused. Sham

The place is very tired and poorly run. The hotel bar looks like something you would find in a town of 5,000 in North Dakota. This is MInneapolis for crying out loud. Do you not understand the concept of revenue production? Tear the place down and enter the year 2017.