Kiire oli nousuun mut kerettiin ksikki hyvin
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."
Miinukset: "I congratulate the KLM crew!"
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Just as I expected. And I made my last connection easily."
Miinukset: "Flight got delayed 30 minutes"
Plussat: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Miinukset: "Everything was very good."
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Plussat: "The crew"
Miinukset: "Seat comfort"
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Miinukset: "Amesterdam airport employee was really rude"
Miinukset: "Dutch sub titels would be nice."
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "Good multi media access and content"
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Miinukset: "The bags where damaged from the staff"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"
Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Plussat: "Friendliest economy class service I've ever encountered."
The trip was smooth and the service was excellent.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Miinukset: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Plussat: "comfortable plane"
Miinukset: "small pastry with coffee"
Plussat: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Plussat: "Food was good and entertainment system was full of plenty of options to help pass the time"
Miinukset: "Seat got hard and so little leg room."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "The food offering"
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Plussat: "On time"
Miinukset: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Miinukset: "We had three hour delay due to thunderstorms."
Miinukset: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."
Miinukset: "Small seats. food was horrible."
Plussat: "Being on time"
Miinukset: "Unfriendly crew"
Plussat: "Flight arrived on time. No issues."
Miinukset: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Miinukset: "I didn't like having to buy alcohol or anything extra on an international flight."
Plussat: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Miinukset: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Free coffee in the plane"
Plussat: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Miinukset: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Comfortable seats and attentive crew!"
Miinukset: "Old movies not up to date."
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Plussat: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Miinukset: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Flight delayed too long, 2 hours. No snacks, only drinks."
Plussat: "I liked the flight staff were friendly and helpful."
Miinukset: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."
Miinukset: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Plussat: "People food"
Miinukset: "Seats small"
Miinukset: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Plussat: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Plussat: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."
Plussat: "Short flight, friendly crew."
Plussat: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Miinukset: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Plussat: "Reasonable price"
Miinukset: "Very hot, small seats"
Plussat: "Flight was fine, service good, and our seat choice excellent."
Miinukset: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Miinukset: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"
Plussat: "Direct flight"
Miinukset: "Small seats"
Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Plussat: "Leaving on schedule and arriving 20 minutes early. The crew was very helpful to families with children."
Miinukset: "The air conditioner was blowing cold air on my head through the whole trip. No way to control it. Or stop it."
Good cabin crew, Wi-Fi availability al through my trip.
They just let people fly without properly using the required mask
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Miinukset: "Staff Curtsy and overall gestures!!"
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Miinukset: "Seats were too close together."
Plussat: "Entertainment programs"
Miinukset: "New variety of food"
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Miinukset: "There was no entertainment available."
Plussat: "crew great comfortable"
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Couldn’t understand announcements"
Plussat: "Everything! It was a wonderful experience."
Plussat: "Crew was very nice and the food was excellent"
Miinukset: "It was great trip thank you Air France"
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Plussat: "Everything was fine"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Miinukset: "Please see comments above about this flight."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "It was clean The crew was very kind Food was very good Flight was on time"
Miinukset: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."
Plussat: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Miinukset: "The wi-fi did not work on our flight"
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Plussat: "Everything! The crew were amazing! The pilot actually came on the speaker to introduce the crew. He also communicated with us during some patchy weather."
Plussat: "I already talked about this flight in my Tallinn to Copenhagen review. I don’t want to write it again."
Miinukset: "Again, look at my Tallinn to Copenhagen review. And your review process is confusing. If you ask about my flight to Minneapolis, why would you give me the page for my Tallinn to Copenhagen flight?"
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Miinukset: "Priority boarding means nothing"
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Nice fast in and out process. Good duty free shop"
Miinukset: "Smallish seats"
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "Like the stopover in Iceland. Fly out tomorrow but continuing this review now."
Miinukset: "Nothing. NA"
Plussat: "The cost of the flight was very reasonable. It was a direct flight from Reykjavík to Minneapolis."
Miinukset: "I was never given the option to check in luggage. I had to pay $77 to check in my luggage. I had been in Europe for 2 weeks so I needed luggage check. Once on the flight, you had to pay for everything except a few juices, sodas, coffee and tea. Snacks and meals had to be purchased. Another expense. The flight was 1 hour late departing for no apparent reason. I have flown Icelandair twice and both times they were late departing. In visiting with fellow passengers they had similar experiences."
Plussat: "Crew and plane"
Miinukset: "Time to connection Delays Time to get luggage"
Miinukset: "Was running behind due to late departure of first flight, had to go through duty free shop, then board a shuttle to board the flight. Would prefer a more direct method to transfer between flights before taking Icelandair again."
Plussat: "The flight crew was helpful and pleasant."
Miinukset: "We landed early, but sat out on the tarmac for about 20 minutes or more waiting for the opportunity to taxi to another spot on the tarmac where we deplaned and got on a bus. When we arrived at the terminal, the crowds were very large and slow moving. We got through passport control, but afterward my husband was randomly chosen for a security check and was taken away to a secluded room. I tried to wait for him, but after many people came out who had gone in after him, I finally asked where he was. I was told he went out another door and to look for him at the gate. I went to the gate area only to see a massive crowd which completely filled the entire hallway for about 100 feet or more. I I asked a friend to watch my luggage so I could manipulate through the crowd to try to find my husband, who also had no idea where I was. This was very stressful. The flight left almost one hour late, which is unacceptable. Flight transfers in Rekjavik airport were absolutely terrible in both directions. Something needs to be done about the way Icelandair is scheduling flights and not handling crowds!"
Miinukset: "We departed almost an hour late. Despite checking in early, they put my luggage on a later plane headed for MSP so my ride had to wait an hour and a half after the scheduled arrival. The few movies available weren't new releases and not much of a selection."
Miinukset: "We waited on the plane for 3 hours for our flight to Reykjavid from London to catch our connection to Minneapolis. The crew were wonderful, but the wait was excruciating."
Miinukset: "my flight was cancelled there do to a strike so in return i didnt have to take a flight back."
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "The flight was reasonably priced."
Miinukset: "Didn't like the idea that you had to purchase food during this international flight."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Miinukset: "No meals or snacks provided on a 6 hour long flight, and the food on board was expensive."
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Plussat: "Same comments as above."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Miinukset: "Got delayed about an hour on the tarmac and there was no communication regarding the reason for the delay. Poor organization of boarding process as well."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Miinukset: "The Iceland airport needs to be enlarged quite a bit to accommodate the influx of tourists. It will prevent people from returning. We waited over an hour to check our bags after we had checked in on kiosk. Our flight was 30 minutes late because of the slowdown."
Miinukset: "Was given emergency exit row. When boarding I was told our seats had changed. Not only did we not get the exit row we were told, but we got the seats in front of it that don't recline back."
Miinukset: "We went from gate to gate, with a five minute departure window and then waited almost an hour for another inbound group of passengers."
Plussat: "Seats weren't as uncomfortable as in other planes. Leg room is adequate."
Miinukset: "Seats were still very uncomfortable, did not recline enough for a 6-hour flight. Entertainment system was outdated and very difficult to use. Small quantity of drinks provided was silly. Under-seat storage is so tiny you can't even fit a bag under there."
Miinukset: "There was no meal service for a six hour flight which I find to be hard to believe, but for what I paid I guess I can't expect much."
Plussat: "Ease of boarding, seating assignments such that crowding on an I filled airplane didn't happen; handed a bottle of water when boarding."
Miinukset: "Lack of any snack food without having to purchase even pretzels. Staff courteous, but remote- didn't see them very often on a 6 hour flight."
Plussat: "Short lines for check-in, helpful staff."
Miinukset: "I wasn't prepared to not have food served for free on the plan. I also forgot my headphones, so I wasn't able to listen to music unless it was for free. I've taken several international flights over the last couple of years, and this is not standard practice. It would have been nice to be warned."
Plussat: "The service from the flight attendants was excellent."
Miinukset: "The temperature in the cabin was extraordinarily warm. This was the case on my flight from Minneapolis to Reykjavik as well. This greatly lessened the comfort level for my wife and I."
Plussat: "Flight was comfortable and pleasant as flying can be in economy class"
Miinukset: "Airport is small for the amount of passengers going through, long wait going through passport check and crowded by gate so almost missed flight cause people blocking gate to plane waiting for a different flight, seemed as we were cutting in line"
Plussat: "Selection of movies"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "The plane made it to the destination."
Miinukset: "the boarding process was a free for all."
Miinukset: "Delayed flight again."
Miinukset: "The toilets seemed to fill up at the end and had trouble flushing"
Miinukset: "Horrible boarding situation, small area No announcements"
Miinukset: "The chairs at the KEF terminal are very uncomfortable. Also, the airport is extremely cold."
Miinukset: "Time for connecting flights was short and lines through customs at Reykjavik was long. Stressful for everyone, even though we were told flights will wait."
Plussat: "Iceland transfer - confident they wait for all flights from Europe-USA before taking off. Provided great and free wheelchair assistance for my 88 year old mother."
Miinukset: "Outdoor bus transports to and from planes. Limited and ordinary food choices - now days they are like the other airlines, except they still have the Icelandic yogurt."
Plussat: "Sat in an exit row with extra room for stretching legs. Decent choice of in flight films."
Miinukset: "Wasn't aware that Economy provides no food even on international flights. Don't know of many airlines with that practice. Flight was delayed by 45 minutes and not one single gate announcement was made informing us of the delay or the reasons for it."
I fly British Airways because they have convenient timings not because I’m expecting competence or comfort. Typically mediocre check in speed and flight punctuality. Old and tired planes. Oh well hopefully more choice will open up soon. And then it’s goodbye BA.
Plussat: "They dont let me in the plane I loose the flight"
Miinukset: "i loose the flight they dont let me in the plane"
Plussat: "Flight took off on time. Boarding was organized."
Miinukset: "Cabin was cramped. Food quality was so so."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "The overall flight experience was positive."
Miinukset: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Plussat: "leaving the plane"
Miinukset: "Boarding a disaster. Flight delayed because crew had to offload hand luggage for 10 minutes. This should have been handled at check in or at the gate. Seat comfort way beyond a joke and they call themselves a premium airline. Food was out in row 4!!!! Seriously!!! Arrival at Heathrow, jetty broken and more delay."
Plussat: "Boarded quickly"
Miinukset: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."
Plussat: "Ran into some turbulence and the pilot did a great job calming down the passengers and explain the weather situation."
Miinukset: "food option were limited, only one meal choice left"
Plussat: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Miinukset: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Staff that served us."
Miinukset: "By the time our turn came there was no more choice in food."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Miinukset: "Seats are a little narrow"
Plussat: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Miinukset: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Plussat: "The crew were great."
Miinukset: "No on house movies system down. Dirty seats."
Plussat: "Par from below the flight was great as always"
Miinukset: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Miinukset: "They were late by 2 hrs"
Plussat: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Plussat: "The crew was helpful"
Miinukset: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."
Plussat: "That was my first experience with the Airbus 380. The plane is an excellent ship and the takeoff and landing was surprisingly smooth. Flying is very stable as well. Although it has two decks you are just in one and it looks like any other long distance plane. Seats are a bit narrow but comfortable. Entertainment is individual and plenty of options. Economy cabin is divided in two sections and each section has its own lavatories."
Miinukset: "The boarding and disembarking operation is never-ending and of course economy class has to wait until business and first -that are considerably large- have completed their getting out. Even with two exits for the two decks it was very slow. On boarding I also noticed that several passengers boarded the wrong deck: nobody but a generic sign was telling them what gate was theirs. With 450 or 500 passengers the chance that something goes wrong increases. In our case a passenger didn't make the connexion and the luggage had to be removed. Food is just fine. Surprisingly the beverage was extremely short of options: just wine or water, no coke or sodas. Same with supper: just coffee, water or juice. The trip was long -9 hours- but no water was offered between meals."
Plussat: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Miinukset: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Plussat: "The crew was not good"
Miinukset: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Miinukset: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Miinukset: "Not a lot of space"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Miinukset: "My suitcase got stuck in London, now I have to chase it..."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "In flight entertainment, food and everyone was great!"
Miinukset: "No issues"
Plussat: "My flight was changed from Philadelphia to London"
Miinukset: "Little leg space"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "The food was good and the flight attendants were attentive, especially considering the number of passengers. Overall, British Airways does a much better job than most American airlines."
Miinukset: "As with most airlines, the seats were cramped, especially when the person in front of me reclined their seat."
Miinukset: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Miinukset: "British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak"
Plussat: "Great service and good food."
Miinukset: "About 100 people didn't make the flight!"
Plussat: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Miinukset: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
Plussat: "Clean cabin and crew's friendly attitudes."
Miinukset: "Finally got it 20 mins before touch down but the cheese was still freezing cold! That's amazing! The crew would rather enjoying coffee and talking instead noticing the call for help. Coffee served with a loosing lid and ended up spilling out."
Miinukset: "Missed flight due to connection delay"
Miinukset: "crew not very friendly ,I had to ask for water 2 or 3 times before it was given to me"
Plussat: "Nothing more than ordinary."
Miinukset: "They charge you for everything, including water."
Miinukset: "Nothing that could be controlled just a lot of turbulence. It would be nice for the pilot to reassure passengers"
Miinukset: "Tight seating was fairly uncomfortable."
Miinukset: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"