Britannia Nottingham Hotel

restaurant member of staff.

I was allocated a room on the 3rd floor, when entering I was hit with an unbearable smell of urine. The TV didn't work. I called down to reception several times to which no one answered so I assumed the phone didn't work either. I went down to the reception and they advised that they would get the hotel Manager to come to the room, which took over an hour I had to go down again to find out where he was. When he came to the room he explained that no one told him I needed assistance. Manager couldn't smell anything in the room which wasn't true as it was awful. I asked for a room change which wasn't a problem for him and was allocated a room on the 4th floor which is a lot bigger than the cupboard I was originally allocated it was nice and clean and tv worked. no street noise either. I went down to the empty restaurant at 6:30 the staff member was so nice she was so friendly. I ordered soup which was beautiful and steak and chips for main, I ordered it well done and OMG was it well done!!! it was turned so not to see the black burnt steak underneath, The lock also doesn't work on any bedroom doors I was told as its key card operated and there's a key chain inside, I didn't find this safe at all and put the chair under the door handle. I WAS DUE TO STAY TWO NIGHTS AND DECIDED TO CHECK OUT AFTER THE FIRST. BUT PLEASE NOTE STAFF WHERE NICE.

Great location.

Old, Not clean, two nights and they haven't clean my room during my stay. Very poor internet.