La Quinta Inn & Suites by Wyndham Orlando I Drive/Conv Ctr

Broken AC

On the bright side the Hotel was literally 9 minutes away from Universal Studios/Islands of Adventure and about 20 minutes away from Downtown Disney.

I had rented this room about 3 weeks in advance before my trip, I get there, I'm able to check in with no problem. I get to the room and noticed that it's really hot so I make sure all the AC settings are correct (they were). I called the lobby and the person said to give the AC unit about an hour and the room should be cool by then. assuming positive intent I left it as that. I left the hotel went to downtown Disney, had dinner and etc. came back around 11:00pm (6 hrs later) and the AC was still not working. I called the lobby once again (same girl answered) I told them the AC wasn't working and she said "have you tried resetting it?" UM NO! That's not my job! they came into the hotel room, attempted to reset the unit and still wasn't working. The girl turns around and said "Well we currently don't have any other rooms available and you rented your stay from a third party vendor, so we won't be able to accommodate you/refund your money." I stayed in this hotel because of the cost per night, so I wasnt gonna just loose $158, so we stayed over night, sweating! the next morning they fixed the AC while we were at the parks, so when we came back the AC unit was working. For being on vacation I wasn't expecting to sleep in a hot hotel room, and the customer service was horrible. I won't stay here again.

Location

The dogs barking. the humidity and heat in the hallway. the humidity in my room. the unstable water pressure and temperature in the shower. it needs painting and cleaning.